# Product Support

**URL:** https://meta.discourse.org/c/support/6.md?page=647

[Latest](https://meta.discourse.org/latest.md) · [Categories](https://meta.discourse.org/categories.md) · [Tags](https://meta.discourse.org/tags.md)

**Page:** 648

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## [Manually add an email to the screened email list](https://meta.discourse.org/t/manually-add-an-email-to-the-screened-email-list/142277)

<div class="topic-metadata">

**Author:** [@awlogan](https://meta.discourse.org/u/awlogan)\
**Replies:** 1\
**Last updated:** [February 21, 2020, 8:04pm UTC](https://meta.discourse.org/t/manually-add-an-email-to-the-screened-email-list/142277 "2020-02-21T20:04:33Z")

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I’m wondering if there is a way to add an addresses to the screened email address list without that person having an account? We have a request to remove a persons account from multiple systems to stop him from receivin…

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## [Newsletter-like threads and assigning watch-level for users?](https://meta.discourse.org/t/newsletter-like-threads-and-assigning-watch-level-for-users/142060)

<div class="topic-metadata">

**Author:** [@tonton](https://meta.discourse.org/u/tonton)\
**Replies:** 2\
**Last updated:** [February 21, 2020, 6:24pm UTC](https://meta.discourse.org/t/newsletter-like-threads-and-assigning-watch-level-for-users/142060 "2020-02-21T18:24:20Z")

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So I wasn’t sure where to put this, so here it is. :blush: I’m sort of entertaining the idea of replacing the newsletter of an organisation I work with for discourse. We’ve already talked about using some sort of 2-way …

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## [Front page (home page) layout design](https://meta.discourse.org/t/front-page-home-page-layout-design/65172)

<div class="topic-metadata">

**Author:** [@ysl](https://meta.discourse.org/u/ysl)\
**Replies:** 11\
**Last updated:** [February 21, 2020, 5:47pm UTC](https://meta.discourse.org/t/front-page-home-page-layout-design/65172 "2020-02-21T17:47:00Z")

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Hi I’ve done some searching prior posting this. How to achieve such front page (home page) layout design (where “category” on the left, and “latest” on the right)? Thanks. \[screenshot\]

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## [Only "welcome to nginx" can be displayed after installation](https://meta.discourse.org/t/only-welcome-to-nginx-can-be-displayed-after-installation/142206)

<div class="topic-metadata">

**Author:** [@cxj16888](https://meta.discourse.org/u/cxj16888)\
**Replies:** 5\
**Last updated:** [February 21, 2020, 5:20pm UTC](https://meta.discourse.org/t/only-welcome-to-nginx-can-be-displayed-after-installation/142206 "2020-02-21T17:20:54Z")

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I have installed docker with Ubuntu 18.04 and installed discover to run normally. However, only “welcome to nginx” can appear when accessing IP or domain name I am a junior user, how should I proceed to the next step, t…

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## [Ember\_jquery 429 error](https://meta.discourse.org/t/ember-jquery-429-error/142173)

<div class="topic-metadata">

**Author:** [@outofthebox](https://meta.discourse.org/u/outofthebox)\
**Replies:** 6\
**Last updated:** [February 21, 2020, 4:22pm UTC](https://meta.discourse.org/t/ember-jquery-429-error/142173 "2020-02-21T16:22:07Z")

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Hi, Does this code make sense to anyone else? Any ideas on why a 429 is being returned? In various ways I am finding an ember\_jquery-530b142 in the report that returns a 429 error.

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## [How to create a category particularly for an organisation's use?](https://meta.discourse.org/t/how-to-create-a-category-particularly-for-an-organisations-use/142243)

<div class="topic-metadata">

**Author:** [@Monika\_Gupta](https://meta.discourse.org/u/Monika_Gupta)\
**Replies:** 6\
**Last updated:** [February 21, 2020, 3:38pm UTC](https://meta.discourse.org/t/how-to-create-a-category-particularly-for-an-organisations-use/142243 "2020-02-21T15:38:55Z")

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I just want to share certain articles only with my colleagues & not outsiders. How do I do this? I don’t want to waste my time by giving access to everyone individually. Please help.

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## [Does the version of Discourse show anywhere publicly?](https://meta.discourse.org/t/does-the-version-of-discourse-show-anywhere-publicly/142260)

<div class="topic-metadata">

**Author:** [@Jumanji](https://meta.discourse.org/u/Jumanji)\
**Replies:** 2\
**Last updated:** [February 21, 2020, 2:41pm UTC](https://meta.discourse.org/t/does-the-version-of-discourse-show-anywhere-publicly/142260 "2020-02-21T14:41:31Z")

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Can a non-admin/mod logged-in user or logged-out guest see what version of Discourse a website is running? Thanks!

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## [Google Analytics configuration error?](https://meta.discourse.org/t/google-analytics-configuration-error/142146)

<div class="topic-metadata">

**Author:** [@outofthebox](https://meta.discourse.org/u/outofthebox)\
**Replies:** 1\
**Last updated:** [February 20, 2020, 6:40pm UTC](https://meta.discourse.org/t/google-analytics-configuration-error/142146 "2020-02-20T18:40:38Z")

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Is it a basic configuration error to place the same Google tracking code ID in both these fields? ga universal tracking code ga universal auto link domains If so, is one of these fields the correct field to place the …

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## [Inhibiting email sent when suspending a user](https://meta.discourse.org/t/inhibiting-email-sent-when-suspending-a-user/142122)

<div class="topic-metadata">

**Author:** [@Alexander\_Wright](https://meta.discourse.org/u/Alexander_Wright)\
**Replies:** 2\
**Last updated:** [February 20, 2020, 6:10pm UTC](https://meta.discourse.org/t/inhibiting-email-sent-when-suspending-a-user/142122 "2020-02-20T18:10:36Z")

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Hi, Is an email sent to a suspended user, informing them of the suspension? If so, is there a way to prevent this? Cheers!

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## [Finding FA icon deprecation](https://meta.discourse.org/t/finding-fa-icon-deprecation/142045)

<div class="topic-metadata">

**Author:** [@outofthebox](https://meta.discourse.org/u/outofthebox)\
**Replies:** 4\
**Last updated:** [February 20, 2020, 4:52pm UTC](https://meta.discourse.org/t/finding-fa-icon-deprecation/142045 "2020-02-20T16:52:36Z")

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Hi, I’m wondering if anyone has a hint about how to locate where an FA icon deprecation is taking place? For instance, right now I have a repeated error message: FA icon deprecation: replace “credit-card”" with “far-c…

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## [Category-specific message or pinned topic](https://meta.discourse.org/t/category-specific-message-or-pinned-topic/140473)

<div class="topic-metadata">

**Author:** [@chrismalone](https://meta.discourse.org/u/chrismalone)\
**Replies:** 9\
**Last updated:** [February 20, 2020, 3:12pm UTC](https://meta.discourse.org/t/category-specific-message-or-pinned-topic/140473 "2020-02-20T15:12:47Z")

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We are looking for a way to have messages on a category that would not only appear on the category “home” page, but also at the top of all topics within that category. Is there currently a way to achieve this? We have cr…

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## [Can we be private and public at the same time?](https://meta.discourse.org/t/can-we-be-private-and-public-at-the-same-time/142131)

<div class="topic-metadata">

**Author:** [@lewisg](https://meta.discourse.org/u/lewisg)\
**Replies:** 4\
**Last updated:** [February 20, 2020, 2:57pm UTC](https://meta.discourse.org/t/can-we-be-private-and-public-at-the-same-time/142131 "2020-02-20T14:57:38Z")

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We currently require all users to create an account before being able to view anything but are being asked more and more about making the site open to public viewing. So in an attempt to ensure that the site remains ful…

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## [Remove (or merge) Elastic email Unsubscribe](https://meta.discourse.org/t/remove-or-merge-elastic-email-unsubscribe/70236)

<div class="topic-metadata">

**Author:** [@mmiada](https://meta.discourse.org/u/mmiada)\
**Replies:** 32\
**Last updated:** [February 20, 2020, 12:52pm UTC](https://meta.discourse.org/t/remove-or-merge-elastic-email-unsubscribe/70236 "2020-02-20T12:52:06Z")

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hi, i’m using elastic email for delivery (from your recom.) but i can’t remove unsubscribe link from elastic email (i think because is mandatory) from what i read is a way to merge some how. they give this doc how ca…

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## [Content of messages not showing up](https://meta.discourse.org/t/content-of-messages-not-showing-up/142088)

<div class="topic-metadata">

**Author:** [@debryc](https://meta.discourse.org/u/debryc)\
**Replies:** 3\
**Last updated:** [February 20, 2020, 4:41am UTC](https://meta.discourse.org/t/content-of-messages-not-showing-up/142088 "2020-02-20T04:41:27Z")

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I’m having an issue where messages aren’t showing up. When we click on the message title in the /messages page, I get to a page where I can see the title, but not the post content. In addition, when I click on a link…

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## [Two-factor login on staging site](https://meta.discourse.org/t/two-factor-login-on-staging-site/142064)

<div class="topic-metadata">

**Author:** [@pfaffman](https://meta.discourse.org/u/pfaffman)\
**Replies:** 3\
**Last updated:** [February 19, 2020, 11:37pm UTC](https://meta.discourse.org/t/two-factor-login-on-staging-site/142064 "2020-02-19T23:37:46Z")

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I have a client that forced 2-factor authentication for staff. They have a staging site that restores backups from the production site. My security key won’t work on the staging site, but Google Authenticator codes will…

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## [Upgrading Discourse on Bitnami Google Cloud Platform (2020)](https://meta.discourse.org/t/upgrading-discourse-on-bitnami-google-cloud-platform-2020/141649)

<div class="topic-metadata">

**Author:** [@Alan\_Foster](https://meta.discourse.org/u/Alan_Foster)\
**Replies:** 5\
**Last updated:** [February 15, 2020, 3:51pm UTC](https://meta.discourse.org/t/upgrading-discourse-on-bitnami-google-cloud-platform-2020/141649 "2020-02-15T15:51:35Z")

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Hi everyone, I need some help figuring out the proper steps to configure Repo Sync with Discourse using the Bitnami Google Cloud stack. https://docs.bitnami.com/google/apps/discourse/administration/upgrade/ The problem…

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## [Parent message doesn't exist](https://meta.discourse.org/t/parent-message-doesnt-exist/141746)

<div class="topic-metadata">

**Author:** [@ruperty](https://meta.discourse.org/u/ruperty)\
**Replies:** 11\
**Last updated:** [February 19, 2020, 8:58pm UTC](https://meta.discourse.org/t/parent-message-doesnt-exist/141746 "2020-02-19T20:58:41Z")

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On import of mbxs I am getting an error that the parent message doesn’t exist even though it does seem to be in the database, index.db. Here’s the error: Parent message 9205270657.AB03850@ben.dciem.dnd.ca doesn’t exis…

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## [Discourse-topic-organizer causing "Slow down, too Many Requests from this IP Address"](https://meta.discourse.org/t/discourse-topic-organizer-causing-slow-down-too-many-requests-from-this-ip-address/140285)

<div class="topic-metadata">

**Author:** [@Siddhu\_Dhangar](https://meta.discourse.org/u/Siddhu_Dhangar)\
**Replies:** 15\
**Last updated:** [February 19, 2020, 9:09am UTC](https://meta.discourse.org/t/discourse-topic-organizer-causing-slow-down-too-many-requests-from-this-ip-address/140285 "2020-02-19T09:09:48Z")

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We installed one plugin in our discourse platform. but suddenly page shows “Slow down, too Many Requests from this IP Address” . it seems we need to change discourse ngnix settings. is there any solution to this problem …

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## [Digest/Summary Emails not working](https://meta.discourse.org/t/digest-summary-emails-not-working/141980)

<div class="topic-metadata">

**Author:** [@jord8on](https://meta.discourse.org/u/jord8on)\
**Replies:** 4\
**Last updated:** [February 19, 2020, 9:02am UTC](https://meta.discourse.org/t/digest-summary-emails-not-working/141980 "2020-02-19T09:02:40Z")

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I used to receive summary emails and be able to send myself a test and see a visible preview of what the summary email would look like. Now, when I visit Admin \> Emails \> Preview Summary, I no longer see a preview. (see…

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## [\[object Object\] Error appearing in admin dropdown selectors](https://meta.discourse.org/t/object-object-error-appearing-in-admin-dropdown-selectors/141983)

<div class="topic-metadata">

**Author:** [@jord8on](https://meta.discourse.org/u/jord8on)\
**Replies:** 5\
**Last updated:** [February 19, 2020, 9:02am UTC](https://meta.discourse.org/t/object-object-error-appearing-in-admin-dropdown-selectors/141983 "2020-02-19T09:02:17Z")

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I just added another support issue which may be related to what I’m illustrating in this video: For some reason when I click on the drop-down menus, in several fields of the admin interface, I’m greeted with this “\[obj…

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## [Android install on mobile prompt](https://meta.discourse.org/t/android-install-on-mobile-prompt/141921)

<div class="topic-metadata">

**Author:** [@ajaypalnitj](https://meta.discourse.org/u/ajaypalnitj)\
**Replies:** 3\
**Last updated:** [February 19, 2020, 6:02am UTC](https://meta.discourse.org/t/android-install-on-mobile-prompt/141921 "2020-02-19T06:02:51Z")

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I created a discourse forum ayushlive.com I opened it in chrome on my android device and it gave me a message to install on mobile. I clicked and it created a full screen version of the forum which behaves like an app. …

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## [Limit # of posts / month](https://meta.discourse.org/t/limit-of-posts-month/139041)

<div class="topic-metadata">

**Author:** [@zeroexcuses](https://meta.discourse.org/u/zeroexcuses)\
**Replies:** 4\
**Last updated:** [February 19, 2020, 5:21am UTC](https://meta.discourse.org/t/limit-of-posts-month/139041 "2020-02-19T05:21:30Z")

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With discourse / patreon, is it possible to limit the # of posts a member can make per month, based on the tier? I’m building a paid-QA site of sorts, and I want to limit the # of questions people can ask based on their…

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## [Character limit of badge name](https://meta.discourse.org/t/character-limit-of-badge-name/141942)

<div class="topic-metadata">

**Author:** [@tkearsley](https://meta.discourse.org/u/tkearsley)\
**Replies:** 4\
**Last updated:** [January 19, 2024, 12:22am UTC](https://meta.discourse.org/t/character-limit-of-badge-name/141942 "2024-01-19T00:22:28Z")

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Can someone tell me the character limit of badge descriptions on profile cards?

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## [My site images are broken](https://meta.discourse.org/t/my-site-images-are-broken/141972)

<div class="topic-metadata">

**Author:** [@lspriwx](https://meta.discourse.org/u/lspriwx)\
**Replies:** 4\
**Last updated:** [February 19, 2020, 1:31am UTC](https://meta.discourse.org/t/my-site-images-are-broken/141972 "2020-02-19T01:31:20Z")

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Discourse version : 2.4.0.beta11 with Docker(standalone verstion) I installed it yesterday but it shows like this. all image seems broken and when i upload new image then it broke too. like this picture Also my ima…

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## [Creating a gender limited forum?](https://meta.discourse.org/t/creating-a-gender-limited-forum/76192)

<div class="topic-metadata">

**Author:** [@ericskiff](https://meta.discourse.org/u/ericskiff)\
**Replies:** 4\
**Last updated:** [December 16, 2017, 3:47pm UTC](https://meta.discourse.org/t/creating-a-gender-limited-forum/76192 "2017-12-16T15:47:27Z")

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I’m working with a entrepreneur to create a women’s only discourse forum. I’ve explored custom fields and have a gender option present during signup, but the ideal for this particular forum would be to only allow faceboo…

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## [How to search by topic author](https://meta.discourse.org/t/how-to-search-by-topic-author/141913)

<div class="topic-metadata">

**Author:** [@Olivier\_Lambert](https://meta.discourse.org/u/Olivier_Lambert)\
**Replies:** 7\
**Last updated:** [February 18, 2020, 9:45pm UTC](https://meta.discourse.org/t/how-to-search-by-topic-author/141913 "2020-02-18T21:45:02Z")

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Hey guys! I’m using the api to run search on my wordpress front end. I’d need a way to pull all topics created by a user in a select category. If I use these parameters: @Olivier\_Lambert #general it returns messages le…

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## [Looking for Production Discourse Instructions](https://meta.discourse.org/t/looking-for-production-discourse-instructions/68096)

<div class="topic-metadata">

**Author:** [@Dan\_Healy](https://meta.discourse.org/u/Dan_Healy)\
**Replies:** 9\
**Last updated:** [February 18, 2020, 8:39pm UTC](https://meta.discourse.org/t/looking-for-production-discourse-instructions/68096 "2020-02-18T20:39:20Z")

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Hi, I’m already running the following and need to understand how to configure a Discource container with a production environment: -Postgres Server -Nginx (reverse proxy for all sites) -Redis -Docker cluster My int…

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## [How to install discourse without ssl?](https://meta.discourse.org/t/how-to-install-discourse-without-ssl/141817)

<div class="topic-metadata">

**Author:** [@eextra](https://meta.discourse.org/u/eextra)\
**Replies:** 17\
**Last updated:** [February 18, 2020, 7:17pm UTC](https://meta.discourse.org/t/how-to-install-discourse-without-ssl/141817 "2020-02-18T19:17:35Z")

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Is it possible to install without https and then implement your own ssl from hosting ?

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## [Is it possible to continue the discussion on Discourse AFTER a limit of Wordpress Comments are hit?](https://meta.discourse.org/t/is-it-possible-to-continue-the-discussion-on-discourse-after-a-limit-of-wordpress-comments-are-hit/141793)

<div class="topic-metadata">

**Author:** [@spa](https://meta.discourse.org/u/spa)\
**Replies:** 5\
**Last updated:** [February 18, 2020, 6:49pm UTC](https://meta.discourse.org/t/is-it-possible-to-continue-the-discussion-on-discourse-after-a-limit-of-wordpress-comments-are-hit/141793 "2020-02-18T18:49:48Z")

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Our use case is as follows; We want to send folk from our Blog to our Forum as most of our moderation occurs there (the forum). We do not, however, want to force people to the forum just to leave a comment, so the idea …

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## [Discourse not loading on Opera with Block Ads](https://meta.discourse.org/t/discourse-not-loading-on-opera-with-block-ads/141871)

<div class="topic-metadata">

**Author:** [@thegurjyot](https://meta.discourse.org/u/thegurjyot)\
**Replies:** 5\
**Last updated:** [February 18, 2020, 3:15pm UTC](https://meta.discourse.org/t/discourse-not-loading-on-opera-with-block-ads/141871 "2020-02-18T15:15:11Z")

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This is the first time this happened and I have not idea if Discourse team supports operation on Opera but it’s not loading when block ads setting is enabled. Opera has a default Block Ads setting and I have no other ads…

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