# Product Support

**URL:** https://meta.discourse.org/c/support/6.md?page=649

[Latest](https://meta.discourse.org/latest.md) · [Categories](https://meta.discourse.org/categories.md) · [Tags](https://meta.discourse.org/tags.md)

**Page:** 650

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## [Wordpress Multisite with Multiple Discourse Instances](https://meta.discourse.org/t/wordpress-multisite-with-multiple-discourse-instances/141019)

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**Author:** [@jakeols](https://meta.discourse.org/u/jakeols)\
**Replies:** 8\
**Last updated:** [February 14, 2020, 2:31am UTC](https://meta.discourse.org/t/wordpress-multisite-with-multiple-discourse-instances/141019 "2020-02-14T02:31:44Z")

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Hi all, I’m looking for info / feasibility on adding another discourse community to our current setup. At the moment we have a Wordpress multisite setup with one discourse community using Discourse SSO for a site dedica…

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## [Deleting a user vs suspending?](https://meta.discourse.org/t/deleting-a-user-vs-suspending/75671)

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**Author:** [@dylanh724](https://meta.discourse.org/u/dylanh724)\
**Replies:** 6\
**Last updated:** [February 13, 2020, 9:53pm UTC](https://meta.discourse.org/t/deleting-a-user-vs-suspending/75671 "2020-02-13T21:53:25Z")

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I’m surprised that “delete user” comes up instead of “suspend”. If I delete them, since they aren’t suspended, they can just come back right? Generally when I catch a spammer, I’d assume suspend/ban would make more s…

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## [Creating Discourse accounts via SSO without visiting the forum URL?](https://meta.discourse.org/t/creating-discourse-accounts-via-sso-without-visiting-the-forum-url/141456)

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**Author:** [@shooj](https://meta.discourse.org/u/shooj)\
**Replies:** 1\
**Last updated:** [February 13, 2020, 6:47pm UTC](https://meta.discourse.org/t/creating-discourse-accounts-via-sso-without-visiting-the-forum-url/141456 "2020-02-13T18:47:39Z")

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So I admin a forum that uses SSO to pass username / pw credentials to our Discourse instance. Currently, you have to log in to my main website, then click through to my forum for credential pass-through to occur and cre…

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## [Badges and trust levels exibition](https://meta.discourse.org/t/badges-and-trust-levels-exibition/141531)

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**Author:** [@jenni\_alencar](https://meta.discourse.org/u/jenni_alencar)\
**Replies:** 1\
**Last updated:** [February 13, 2020, 6:19pm UTC](https://meta.discourse.org/t/badges-and-trust-levels-exibition/141531 "2020-02-13T18:19:37Z")

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Hi folks, How to exhibit some badges next to the user name? Like Devotee or Empathetic. And how to exhibit the trust level next to the user name?

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## [Reply count different in user profile and admin console](https://meta.discourse.org/t/reply-count-different-in-user-profile-and-admin-console/141489)

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**Author:** [@vpx](https://meta.discourse.org/u/vpx)\
**Replies:** 2\
**Last updated:** [February 13, 2020, 3:10pm UTC](https://meta.discourse.org/t/reply-count-different-in-user-profile-and-admin-console/141489 "2020-02-13T15:10:11Z")

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I am new to Discourse so I might misinterpret something. Attached you see the screenshot of a user from the admin console and below the screenshot from the user’s public profile: It’s German - the highlighted part is th…

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## [Upload image in Discourse](https://meta.discourse.org/t/upload-image-in-discourse/141504)

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**Author:** [@jenni\_alencar](https://meta.discourse.org/u/jenni_alencar)\
**Replies:** 4\
**Last updated:** [February 13, 2020, 2:13pm UTC](https://meta.discourse.org/t/upload-image-in-discourse/141504 "2020-02-13T14:13:21Z")

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Hi guys, I want to put a banner in my community, but I don’t have a public site to host. Is there a way to upload this image in discourse?

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## [Trusted Web Activity](https://meta.discourse.org/t/trusted-web-activity/141365)

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**Author:** [@masterakay](https://meta.discourse.org/u/masterakay)\
**Replies:** 4\
**Last updated:** [February 13, 2020, 7:50am UTC](https://meta.discourse.org/t/trusted-web-activity/141365 "2020-02-13T07:50:48Z")

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Hey. I was wondering if there’s a provision to setup Digital Assets Link for configuring a Trusted Web Activity App of Discourse. Considering we already have it as a PWA, it shouldn’t be very tough. Any suggestions as to…

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## [How to set all users notifying email preferences to none?](https://meta.discourse.org/t/how-to-set-all-users-notifying-email-preferences-to-none/141367)

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**Author:** [@Queth](https://meta.discourse.org/u/Queth)\
**Replies:** 7\
**Last updated:** [February 13, 2020, 7:40am UTC](https://meta.discourse.org/t/how-to-set-all-users-notifying-email-preferences-to-none/141367 "2020-02-13T07:40:31Z")

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My usecase: im importing my current forum incrementally, in the first step, we will need to do a lot of recategorizing, giving folks badges, putting users in user groups, move posts around, put up new topics with help, e…

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## [How to get the uncategorized show up in all category list?](https://meta.discourse.org/t/how-to-get-the-uncategorized-show-up-in-all-category-list/141454)

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**Author:** [@Young](https://meta.discourse.org/u/Young)\
**Replies:** 2\
**Last updated:** [February 13, 2020, 4:55am UTC](https://meta.discourse.org/t/how-to-get-the-uncategorized-show-up-in-all-category-list/141454 "2020-02-13T04:55:33Z")

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I changed the text of uncategorized to some other name. While I’m playing around with settings, it disappeared in the all categories list from the main page. When I click on Categories, I can find it. How can I make the …

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## [Can a group be used to contain users to viewing specific categories?](https://meta.discourse.org/t/can-a-group-be-used-to-contain-users-to-viewing-specific-categories/141442)

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**Author:** [@Peter\_Galvin](https://meta.discourse.org/u/Peter_Galvin)\
**Replies:** 6\
**Last updated:** [February 12, 2020, 11:20pm UTC](https://meta.discourse.org/t/can-a-group-be-used-to-contain-users-to-viewing-specific-categories/141442 "2020-02-12T23:20:48Z")

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I don’t spot how to set that if it can. For example I want paid customers to have access to all categories. I want users evaluating our product to have access to only 2 categories and not see the other categories or th…

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## [Saving Trial config and settings](https://meta.discourse.org/t/saving-trial-config-and-settings/141437)

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**Author:** [@G.CoCo](https://meta.discourse.org/u/G.CoCo)\
**Replies:** 1\
**Last updated:** [February 12, 2020, 8:54pm UTC](https://meta.discourse.org/t/saving-trial-config-and-settings/141437 "2020-02-12T20:54:01Z")

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Is there a way to save our Trial instance to then apply to our Prod environment (whether hosted on prem or with Discourse)? i.e. Config, Settings, Theme, Branding - everything. Thanks, Glen

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## [How to properly increase header height?](https://meta.discourse.org/t/how-to-properly-increase-header-height/141336)

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**Author:** [@Canapin](https://meta.discourse.org/u/Canapin)\
**Replies:** 3\
**Last updated:** [February 12, 2020, 8:33pm UTC](https://meta.discourse.org/t/how-to-properly-increase-header-height/141336 "2020-02-12T20:33:31Z")

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Hi, I’d like to increase the header height: In order to display a bigger logo (the header would keep the default height on mobile). I did some tries, but I didn’t achieve it since increasing the height (and the bene…

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## [Automatically publish posts from WordPress to Discourse](https://meta.discourse.org/t/automatically-publish-posts-from-wordpress-to-discourse/100486)

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**Author:** [@DrPsyche](https://meta.discourse.org/u/DrPsyche)\
**Replies:** 7\
**Last updated:** [February 12, 2020, 5:51pm UTC](https://meta.discourse.org/t/automatically-publish-posts-from-wordpress-to-discourse/100486 "2020-02-12T17:51:15Z")

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Hello, How did you manage to set up to auto post? I’m having this issue now.. To get one post, I have to manually activate the publishing to Discourse option. The same with allowing comments to edit on the post. When I …

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## [Admin: Badge icon vs. image - what's the difference?](https://meta.discourse.org/t/admin-badge-icon-vs-image-whats-the-difference/25609)

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**Author:** [@downey](https://meta.discourse.org/u/downey)\
**Replies:** 10\
**Last updated:** [February 12, 2020, 4:40pm UTC](https://meta.discourse.org/t/admin-badge-icon-vs-image-whats-the-difference/25609 "2020-02-12T16:40:36Z")

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When creating or editing a badge, there are text fields for both “Icon” and “Image”. However, both use the same help description: Use either a Font Awesome class or URL to an image. As an admin, I ask: What’s the actu…

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## [Discourse not working after installation](https://meta.discourse.org/t/discourse-not-working-after-installation/141385)

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**Author:** [@weidox](https://meta.discourse.org/u/weidox)\
**Replies:** 2\
**Last updated:** [February 12, 2020, 2:18pm UTC](https://meta.discourse.org/t/discourse-not-working-after-installation/141385 "2020-02-12T14:18:07Z")

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installed on AWS EC2 using official launcher, bootstrapped, docker launched and it’s failing to work on port 80. Looks like this \[\*\*\*\*\*\*\*\]# telnet localhost 80 Trying 127.0.0.1… Connected to localhost. Escape charact…

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## [How do I turn off the query speed info display?](https://meta.discourse.org/t/how-do-i-turn-off-the-query-speed-info-display/137596)

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**Author:** [@Richie](https://meta.discourse.org/u/Richie)\
**Replies:** 13\
**Last updated:** [February 12, 2020, 1:53pm UTC](https://meta.discourse.org/t/how-do-i-turn-off-the-query-speed-info-display/137596 "2020-02-12T13:53:22Z")

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I don’t know what this is called so I’m having trouble trying to find the answer to my question. This query speed info balloon is really getting in my way, can I turn it off somehow? Thanks :blush:

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## [Solution to creating redirects page!](https://meta.discourse.org/t/solution-to-creating-redirects-page/141242)

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**Author:** [@Bcat](https://meta.discourse.org/u/Bcat)\
**Replies:** 4\
**Last updated:** [February 12, 2020, 5:27am UTC](https://meta.discourse.org/t/solution-to-creating-redirects-page/141242 "2020-02-12T05:27:45Z")

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The process will be as follows: Create Private page etc /goto Pass the url \> base64 encoding Login to view url / click on the redirect link Not logged \> register — it a url redirection page but does it check whether …

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## [How can i hide the "Invited by" text in the users summary?](https://meta.discourse.org/t/how-can-i-hide-the-invited-by-text-in-the-users-summary/141350)

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**Author:** [@\_alejandro](https://meta.discourse.org/u/_alejandro)\
**Replies:** 6\
**Last updated:** [February 12, 2020, 2:32am UTC](https://meta.discourse.org/t/how-can-i-hide-the-invited-by-text-in-the-users-summary/141350 "2020-02-12T02:32:14Z")

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How can i hide the “Invited by” text in the user’s summary?

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## [Error using discourse-oauth2-basic plugin with NeonCRM](https://meta.discourse.org/t/error-using-discourse-oauth2-basic-plugin-with-neoncrm/132596)

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**Author:** [@Denis\_Heraud](https://meta.discourse.org/u/Denis_Heraud)\
**Replies:** 28\
**Last updated:** [February 12, 2020, 1:05am UTC](https://meta.discourse.org/t/error-using-discourse-oauth2-basic-plugin-with-neoncrm/132596 "2020-02-12T01:05:16Z")

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I’m trying to set up the discourse-oauth2-basic plugin so that our users can sign into our Discourse forum using their account credentials created and stored through NeonCRM. A NeonCRM support tech explained to me that …

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## [Cannot signup with google?](https://meta.discourse.org/t/cannot-signup-with-google/141309)

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**Author:** [@Young](https://meta.discourse.org/u/Young)\
**Replies:** 5\
**Last updated:** [February 12, 2020, 12:01am UTC](https://meta.discourse.org/t/cannot-signup-with-google/141309 "2020-02-12T00:01:07Z")

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Just bought the standard package and setup my website. I followed the tutorial and setup google signup. But when I click on the with google button, it showed this page: 400: Error: redirect\_uri\_mismatch The redirect U…

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## [\`uploads:migrate\_to\_s3\` fails with 'Seahorse::Client::NetworkingError: certificate verify failed' on Digital Ocean Spaces](https://meta.discourse.org/t/uploads-migrate-to-s3-fails-with-seahorse-certificate-verify-failed-on-digital-ocean-spaces/141158)

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**Author:** [@md-misko](https://meta.discourse.org/u/md-misko)\
**Replies:** 1\
**Last updated:** [February 11, 2020, 11:29pm UTC](https://meta.discourse.org/t/uploads-migrate-to-s3-fails-with-seahorse-certificate-verify-failed-on-digital-ocean-spaces/141158 "2020-02-11T23:29:03Z")

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I need help with moving the existing uploads to Digital Ocean Spaces (S3 is properly configured and new uploads are successfully uploaded). I ran rake uploads:migrate\_to\_s3 with: DISCOURSE\_S3\_ACCESS\_KEY\_ID="id" \\ DISCO…

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## [Understading groups in discourse](https://meta.discourse.org/t/understading-groups-in-discourse/141327)

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**Author:** [@jenni\_alencar](https://meta.discourse.org/u/jenni_alencar)\
**Replies:** 2\
**Last updated:** [February 11, 2020, 9:49pm UTC](https://meta.discourse.org/t/understading-groups-in-discourse/141327 "2020-02-11T21:49:12Z")

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Hi guys, What’s the difference between staff, admin and moderators? And what is this under the name of the group (Owner, automatic, member?) Thank you.

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## [Nginx page instead of Congratulations page](https://meta.discourse.org/t/nginx-page-instead-of-congratulations-page/141250)

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**Author:** [@DaleKramer](https://meta.discourse.org/u/DaleKramer)\
**Replies:** 5\
**Last updated:** [February 11, 2020, 9:32pm UTC](https://meta.discourse.org/t/nginx-page-instead-of-congratulations-page/141250 "2020-02-11T21:32:56Z")

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I followed these 30 minute instructions: I am able to TelNet a successfull login to my smtp server. My subdomain redirects properly to the IP that DigitalOcean assigned me ( 167.172.31.228 ). But whenever I go to th…

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## [Summary Email footer, linked text is light grey-on-white](https://meta.discourse.org/t/summary-email-footer-linked-text-is-light-grey-on-white/135973)

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**Author:** [@BuddhistBookClub](https://meta.discourse.org/u/BuddhistBookClub)\
**Replies:** 7\
**Last updated:** [February 11, 2020, 8:59pm UTC](https://meta.discourse.org/t/summary-email-footer-linked-text-is-light-grey-on-white/135973 "2020-02-11T20:59:52Z")

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I’ve looked elsewhere and wasn’t able to find someone with a similar issue. When a summary email is sent out the text at the very bottom appears like this: This summary is sent from \[WEBSITE NAME\] when we haven’t seen …

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## [Bootstrap error on maximum files](https://meta.discourse.org/t/bootstrap-error-on-maximum-files/141291)

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**Author:** [@weidox](https://meta.discourse.org/u/weidox)\
**Replies:** 0\
**Last updated:** [February 11, 2020, 1:33pm UTC](https://meta.discourse.org/t/bootstrap-error-on-maximum-files/141291 "2020-02-11T13:33:44Z")

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During bootstrap on AWS linux, noticed an error saying something like that there was permission violation in trying to set maximum files. It disappeared quickly so could not copy it. Is this supposed to happen and what i…

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## [After updating to 2.4.0beta10 some topics from a specific category are not viewable](https://meta.discourse.org/t/after-updating-to-2-4-0beta10-some-topics-from-a-specific-category-are-not-viewable/141115)

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**Author:** [@samaaron](https://meta.discourse.org/u/samaaron)\
**Replies:** 11\
**Last updated:** [February 11, 2020, 11:06am UTC](https://meta.discourse.org/t/after-updating-to-2-4-0beta10-some-topics-from-a-specific-category-are-not-viewable/141115 "2020-02-11T11:06:16Z")

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I did an update to 2.4.0beta10 (I think from beta8). Some of the topics from one of my categories are no longer visible. However, they appear in the main front-page topic link. For example: If I click on the topic B…

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## [GitHub logins using deprecated authentication API?](https://meta.discourse.org/t/github-logins-using-deprecated-authentication-api/140566)

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**Author:** [@Curtis\_Rueden](https://meta.discourse.org/u/Curtis_Rueden)\
**Replies:** 8\
**Last updated:** [February 11, 2020, 9:48am UTC](https://meta.discourse.org/t/github-logins-using-deprecated-authentication-api/140566 "2020-02-11T09:48:37Z")

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I just received the following email from GitHub: Hi @ctrueden, On February 4th, 2020 at 06:50 (UTC) your application (forum.image.sc) used an access token (with the User-Agent Faraday v1.0.0) as part of a query parame…

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## [Uploading a file to the web root](https://meta.discourse.org/t/uploading-a-file-to-the-web-root/35626)

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**Author:** [@enry](https://meta.discourse.org/u/enry)\
**Replies:** 24\
**Last updated:** [February 11, 2020, 3:47am UTC](https://meta.discourse.org/t/uploading-a-file-to-the-web-root/35626 "2020-02-11T03:47:56Z")

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I need to upload a file to the web root, specifically, some SSL certificate activation file. On every other webapp I’ve ever used in my 15+ years of working in web, I could relatively easily do this with varying degree…

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## [Trying to validate with mailjet, needs txt file or DNS entry](https://meta.discourse.org/t/trying-to-validate-with-mailjet-needs-txt-file-or-dns-entry/138508)

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**Author:** [@ctmoore](https://meta.discourse.org/u/ctmoore)\
**Replies:** 4\
**Last updated:** [February 11, 2020, 3:14am UTC](https://meta.discourse.org/t/trying-to-validate-with-mailjet-needs-txt-file-or-dns-entry/138508 "2020-02-11T03:14:03Z")

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OK, so i am using mailjet for the smtp and am runnign into a problem with validation. Firstly i can’t validate the individual email noreply@discourse.example.com easily. I’d rather validate the domain discourse.example…

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## [Is there a way for users to apply for a specific badge?](https://meta.discourse.org/t/is-there-a-way-for-users-to-apply-for-a-specific-badge/141145)

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**Author:** [@mflorido1987](https://meta.discourse.org/u/mflorido1987)\
**Replies:** 2\
**Last updated:** [February 11, 2020, 2:46am UTC](https://meta.discourse.org/t/is-there-a-way-for-users-to-apply-for-a-specific-badge/141145 "2020-02-11T02:46:09Z")

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We are planning to create a custom badge and we were wondering if is it possible that users may apply for that badge?

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