# Product Support

**URL:** https://meta.discourse.org/c/support/6.md?page=651

[Latest](https://meta.discourse.org/latest.md) · [Categories](https://meta.discourse.org/categories.md) · [Tags](https://meta.discourse.org/tags.md)

**Page:** 652

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## [Upgrade / Rebuilds Fail due to MaxMind DB EOL](https://meta.discourse.org/t/upgrade-rebuilds-fail-due-to-maxmind-db-eol/137387)

<div class="topic-metadata">

**Author:** [@iczster](https://meta.discourse.org/u/iczster)\
**Replies:** 14\
**Last updated:** [February 5, 2020, 10:12pm UTC](https://meta.discourse.org/t/upgrade-rebuilds-fail-due-to-maxmind-db-eol/137387 "2020-02-05T22:12:58Z")

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Guys, Hope somebody can help here. Ive not had a problem for over 12 months with upgrades to my forum that is running in a docker container on EC2 Ive tried: launcher cleanup but no issues with disk space latest git …

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## [Canonical tagging](https://meta.discourse.org/t/canonical-tagging/140778)

<div class="topic-metadata">

**Author:** [@Mark\_Walkom](https://meta.discourse.org/u/Mark_Walkom)\
**Replies:** 2\
**Last updated:** [February 5, 2020, 9:45pm UTC](https://meta.discourse.org/t/canonical-tagging/140778 "2020-02-05T21:45:11Z")

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Following on from Add canonical tag to head on posts?, we’d like the ability have canonical tagging to point to our own, non-Wordpress, blog. I wanted to log this one as a separate thread given Duplicate Content - #3 by…

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## [How to customise emoji preview size, remove default emoji](https://meta.discourse.org/t/how-to-customise-emoji-preview-size-remove-default-emoji/111788)

<div class="topic-metadata">

**Author:** [@Xinweu\_Tang](https://meta.discourse.org/u/Xinweu_Tang)\
**Replies:** 2\
**Last updated:** [February 5, 2020, 8:55pm UTC](https://meta.discourse.org/t/how-to-customise-emoji-preview-size-remove-default-emoji/111788 "2020-02-05T20:55:06Z")

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The default emojis were rarely used, I hope to remove all default emojis and only retain the customised emoji. Is there any way that I can put the customised emoji at the top, or remove the default emojis? In addition,…

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## [Authorized Extensions list with non-standard extension names](https://meta.discourse.org/t/authorized-extensions-list-with-non-standard-extension-names/133844)

<div class="topic-metadata">

**Author:** [@ChrisGammell](https://meta.discourse.org/u/ChrisGammell)\
**Replies:** 8\
**Last updated:** [February 5, 2020, 5:39pm UTC](https://meta.discourse.org/t/authorized-extensions-list-with-non-standard-extension-names/133844 "2020-02-05T17:39:01Z")

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I run a forum supporting open source software called KiCad. After a recent upgrade, some of the file extensions that users often upload are no longer working. There is a thread about it here: The thing I am keying in …

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## [Can't find Admin \> Customize \> CSS/HTML](https://meta.discourse.org/t/cant-find-admin-customize-css-html/140749)

<div class="topic-metadata">

**Author:** [@johnsondavies](https://meta.discourse.org/u/johnsondavies)\
**Replies:** 2\
**Last updated:** [February 5, 2020, 5:38pm UTC](https://meta.discourse.org/t/cant-find-admin-customize-css-html/140749 "2020-02-05T17:38:21Z")

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When I originally installed Discourse I customised the header with a bit of HTML/CSS, which I think I added to a field on the Admin page: Admin \> Customize \> CSS/HTML I want to modify my customisation. However, I’ve up…

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## [How do I indent images in a list](https://meta.discourse.org/t/how-do-i-indent-images-in-a-list/140735)

<div class="topic-metadata">

**Author:** [@paultaylor](https://meta.discourse.org/u/paultaylor)\
**Replies:** 1\
**Last updated:** [February 5, 2020, 4:58pm UTC](https://meta.discourse.org/t/how-do-i-indent-images-in-a-list/140735 "2020-02-05T16:58:09Z")

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Often in my posts I often create lists, and these lists sometimes contain an image e.g How do you install Melco SongKong Test Version - SongKong for Dela - SongKong and Jaikoz Music Tagger Community Forum but the image…

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## [Am I able to buy Discourse or, am I forced to pay the “cloud” pricing?](https://meta.discourse.org/t/am-i-able-to-buy-discourse-or-am-i-forced-to-pay-the-cloud-pricing/140737)

<div class="topic-metadata">

**Author:** [@franciscom](https://meta.discourse.org/u/franciscom)\
**Replies:** 4\
**Last updated:** [February 5, 2020, 2:31pm UTC](https://meta.discourse.org/t/am-i-able-to-buy-discourse-or-am-i-forced-to-pay-the-cloud-pricing/140737 "2020-02-05T14:31:24Z")

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Hi Discourse community! I discovered this place today. I’m confused about the pricing of Discourse software… I mean, am I able to buy Discourse or, am I just forced to pay the “cloud” pricing? Thanks in advance to thos…

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## [Multiple container setup problems](https://meta.discourse.org/t/multiple-container-setup-problems/140680)

<div class="topic-metadata">

**Author:** [@Silvanus](https://meta.discourse.org/u/Silvanus)\
**Replies:** 2\
**Last updated:** [February 5, 2020, 1:55pm UTC](https://meta.discourse.org/t/multiple-container-setup-problems/140680 "2020-02-05T13:55:37Z")

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Hi all! After trying to figure out multisite setup but failing miserably, I ended up doing three separate containers, one for my current forum and two for the archive forums. I went with socketed, managed to get NGINX wo…

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## [Failing to bootstrap on DO droplet w/mailjet](https://meta.discourse.org/t/failing-to-bootstrap-on-do-droplet-w-mailjet/140660)

<div class="topic-metadata">

**Author:** [@bifterx](https://meta.discourse.org/u/bifterx)\
**Replies:** 12\
**Last updated:** [February 5, 2020, 1:32pm UTC](https://meta.discourse.org/t/failing-to-bootstrap-on-do-droplet-w-mailjet/140660 "2020-02-05T13:32:01Z")

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Hi Im pulling my hair out a bit here. I following the standard install instructions, have setup mailjet etc but the bootstrap fails every time. heres the setup, I just cant see what Im missing Any ideas? Thanks Doe…

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## [Users are losing Admin role due to SSO](https://meta.discourse.org/t/users-are-losing-admin-role-due-to-sso/75345)

<div class="topic-metadata">

**Author:** [@christian.krammer](https://meta.discourse.org/u/christian.krammer)\
**Replies:** 6\
**Last updated:** [December 5, 2017, 4:34am UTC](https://meta.discourse.org/t/users-are-losing-admin-role-due-to-sso/75345 "2017-12-05T04:34:25Z")

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We have the problem in our self-hosted forum at https://discuss.gravit.io/ that I and a colleague are always losing the Admin role. Somebody assigns it to me, I assign it to a colleague, and after a while, both of us are…

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## [How to link to a topic without having the title in the URL?](https://meta.discourse.org/t/how-to-link-to-a-topic-without-having-the-title-in-the-url/140715)

<div class="topic-metadata">

**Author:** [@Queth](https://meta.discourse.org/u/Queth)\
**Replies:** 2\
**Last updated:** [February 5, 2020, 12:21pm UTC](https://meta.discourse.org/t/how-to-link-to-a-topic-without-having-the-title-in-the-url/140715 "2020-02-05T12:21:13Z")

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I’m setting up some placeholder topics so I can link to them in menu links etc. However, in the link discourse gives, always the title of the topic is also visible. Since I’m not sure about the definitive titles yet, is…

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## [Custom add "Nofollow" to specific links](https://meta.discourse.org/t/custom-add-nofollow-to-specific-links/140671)

<div class="topic-metadata">

**Author:** [@RaviJayagopal](https://meta.discourse.org/u/RaviJayagopal)\
**Replies:** 5\
**Last updated:** [February 5, 2020, 8:06am UTC](https://meta.discourse.org/t/custom-add-nofollow-to-specific-links/140671 "2020-02-05T08:06:33Z")

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I link out to tools and websites from my forum. I already have rel=nofollow turned on for UGC. But I want to be able to custom-add no-follow to specific links I post myself (I’m the admin). The forum code for links loo…

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## [What is the best way to check the integrity of the database?](https://meta.discourse.org/t/what-is-the-best-way-to-check-the-integrity-of-the-database/140670)

<div class="topic-metadata">

**Author:** [@AstonJ](https://meta.discourse.org/u/AstonJ)\
**Replies:** 1\
**Last updated:** [February 5, 2020, 4:26am UTC](https://meta.discourse.org/t/what-is-the-best-way-to-check-the-integrity-of-the-database/140670 "2020-02-05T04:26:52Z")

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I want to merge the users, topics and posts from one forum into another and while the forum restores onto a dev environment without issue, I am getting PG::ForeignKeyViolation errors when trying to merge it (currently in…

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## [Screen jumps with AdSense responsive ads](https://meta.discourse.org/t/screen-jumps-with-adsense-responsive-ads/140407)

<div class="topic-metadata">

**Author:** [@Cazadividendos](https://meta.discourse.org/u/Cazadividendos)\
**Replies:** 7\
**Last updated:** [February 4, 2020, 9:09pm UTC](https://meta.discourse.org/t/screen-jumps-with-adsense-responsive-ads/140407 "2020-02-04T21:09:06Z")

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Our users are complaining about screen jumps when loading a topic on iphone. It seems very similar to this problem solved in july: We use: Digital Ocean Droplet 1 GB RAM, 25 GB disk Ads plugin with adsense., release…

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## [Twitter Mobile OneBox missing images due to lack of API keys](https://meta.discourse.org/t/twitter-mobile-onebox-missing-images-due-to-lack-of-api-keys/140631)

<div class="topic-metadata">

**Author:** [@znedw](https://meta.discourse.org/u/znedw)\
**Replies:** 6\
**Last updated:** [February 4, 2020, 10:03pm UTC](https://meta.discourse.org/t/twitter-mobile-onebox-missing-images-due-to-lack-of-api-keys/140631 "2020-02-04T22:03:06Z")

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A user on our forums commented that links to mobile.twitter.com are not OneBox’d properly like their twitter.com counterparts. I was wondering if it’s possible to have a whitelist or similar of URLs that are safe to redi…

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## [Rake migrate\_to\_s3 errors](https://meta.discourse.org/t/rake-migrate-to-s3-errors/129528)

<div class="topic-metadata">

**Author:** [@markersocial](https://meta.discourse.org/u/markersocial)\
**Replies:** 3\
**Last updated:** [February 4, 2020, 8:54pm UTC](https://meta.discourse.org/t/rake-migrate-to-s3-errors/129528 "2020-02-04T20:54:31Z")

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So I tested the waters migrating a smaller Discourse forum to s3 successfully. I’m having issues migrating this larger forum however. I might end up resorting to using this method shared by @marcozambi Migrate\_to\_s3 task…

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## [Links in About text not working](https://meta.discourse.org/t/links-in-about-text-not-working/140607)

<div class="topic-metadata">

**Author:** [@outofthebox](https://meta.discourse.org/u/outofthebox)\
**Replies:** 3\
**Last updated:** [February 4, 2020, 6:14pm UTC](https://meta.discourse.org/t/links-in-about-text-not-working/140607 "2020-02-04T18:14:15Z")

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Hi, In a Discourse instance for an organizational intranet, we are using the Boxes with SubCategories desktop category page style. Many departments have placed hyperlinks in the About text for their departmental catego…

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## [How to show latest on mobile version?](https://meta.discourse.org/t/how-to-show-latest-on-mobile-version/140545)

<div class="topic-metadata">

**Author:** [@Td228admin](https://meta.discourse.org/u/Td228admin)\
**Replies:** 1\
**Last updated:** [February 4, 2020, 5:19pm UTC](https://meta.discourse.org/t/how-to-show-latest-on-mobile-version/140545 "2020-02-04T17:19:12Z")

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Hi, I was wondering if it is possible to show change the mobile page to show only the “latest” as the category layout is not ideal for us. Thank you.

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## [Thumbnails not being pulled](https://meta.discourse.org/t/thumbnails-not-being-pulled/140591)

<div class="topic-metadata">

**Author:** [@RubyRhod](https://meta.discourse.org/u/RubyRhod)\
**Replies:** 6\
**Last updated:** [February 4, 2020, 4:31pm UTC](https://meta.discourse.org/t/thumbnails-not-being-pulled/140591 "2020-02-04T16:31:28Z")

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I’m migrating a 15 year old community to discourse, and we’ve decided not to migrate the hundred thousand plus posts, rather selected ones of lasting value. On the old board, images are saved as https://static.xxx/uploa…

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## [Users Signing Up With First and Last Names](https://meta.discourse.org/t/users-signing-up-with-first-and-last-names/140509)

<div class="topic-metadata">

**Author:** [@cristina.threlkeld](https://meta.discourse.org/u/cristina.threlkeld)\
**Replies:** 3\
**Last updated:** [February 4, 2020, 4:06pm UTC](https://meta.discourse.org/t/users-signing-up-with-first-and-last-names/140509 "2020-02-04T16:06:19Z")

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I have added a user field so that new registering users need to write their first and last names. I’ve added that in, but there is already an existing field (that came with the set up) that asks for their name. I would l…

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## [Show extra invasive warning when replying to an old topic?](https://meta.discourse.org/t/show-extra-invasive-warning-when-replying-to-an-old-topic/140565)

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**Author:** [@bartv](https://meta.discourse.org/u/bartv)\
**Replies:** 4\
**Last updated:** [February 4, 2020, 3:46pm UTC](https://meta.discourse.org/t/show-extra-invasive-warning-when-replying-to-an-old-topic/140565 "2020-02-04T15:46:26Z")

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We’ve been discussing auto-closing older topics in our community, but for now the consensus is that it’s better to leave them open than to force people to create new topics on the same subject. Having said that, it might…

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## [Is it possible to have private categories?](https://meta.discourse.org/t/is-it-possible-to-have-private-categories/140598)

<div class="topic-metadata">

**Author:** [@smlbiobot](https://meta.discourse.org/u/smlbiobot)\
**Replies:** 1\
**Last updated:** [February 4, 2020, 3:02pm UTC](https://meta.discourse.org/t/is-it-possible-to-have-private-categories/140598 "2020-02-04T15:02:56Z")

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We want to start a public community but also have some sections viewable by staff only. Is this something that can be done with a single install? (I am aware that I could also setup two discourses with one set to public …

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## [How do I allow a select group of members pin a post](https://meta.discourse.org/t/how-do-i-allow-a-select-group-of-members-pin-a-post/140578)

<div class="topic-metadata">

**Author:** [@smithgt](https://meta.discourse.org/u/smithgt)\
**Replies:** 1\
**Last updated:** [February 4, 2020, 12:19pm UTC](https://meta.discourse.org/t/how-do-i-allow-a-select-group-of-members-pin-a-post/140578 "2020-02-04T12:19:05Z")

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Hi, Just starting out with Discourse, and wanted to know if I can allow a certain group of members to pin posts. Thanks

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## [User can't confirm changed email](https://meta.discourse.org/t/user-cant-confirm-changed-email/58968)

<div class="topic-metadata">

**Author:** [@thorbenegberts](https://meta.discourse.org/u/thorbenegberts)\
**Replies:** 3\
**Last updated:** [February 4, 2020, 6:10am UTC](https://meta.discourse.org/t/user-cant-confirm-changed-email/58968 "2020-02-04T06:10:56Z")

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Hi there! (hosted instance: forum.plentymarkets.com) One of our users (Pixelfreaks-dev-27139) can’t change his email. He gets the error change\_email.error, saying a user with this email already exists. However, this is…

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## [Can Discourse mix allowed account posting and email submissions to a private category?](https://meta.discourse.org/t/can-discourse-mix-allowed-account-posting-and-email-submissions-to-a-private-category/140484)

<div class="topic-metadata">

**Author:** [@adamengst](https://meta.discourse.org/u/adamengst)\
**Replies:** 4\
**Last updated:** [February 3, 2020, 5:47pm UTC](https://meta.discourse.org/t/can-discourse-mix-allowed-account-posting-and-email-submissions-to-a-private-category/140484 "2020-02-03T17:47:24Z")

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One of my Discourse installations is for the local running club, and we want to have a post-race debrief discussion between the race director and the set of volunteers for that race. Some criteria: We would prefer the…

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## [\[DEPRECATED\] The \`--deployment\` flag is deprecated](https://meta.discourse.org/t/deprecated-the-deployment-flag-is-deprecated/140479)

<div class="topic-metadata">

**Author:** [@tisawyer](https://meta.discourse.org/u/tisawyer)\
**Replies:** 1\
**Last updated:** [February 3, 2020, 4:24pm UTC](https://meta.discourse.org/t/deprecated-the-deployment-flag-is-deprecated/140479 "2020-02-03T16:24:59Z")

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I hadn’t noticed this text when rebuilding app before. Is this something new that I previously missed and what, if anything should be done about it?

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## [Digest email issue with 'stable'](https://meta.discourse.org/t/digest-email-issue-with-stable/138802)

<div class="topic-metadata">

**Author:** [@Jono\_Brain2](https://meta.discourse.org/u/Jono_Brain2)\
**Replies:** 18\
**Last updated:** [February 3, 2020, 10:09am UTC](https://meta.discourse.org/t/digest-email-issue-with-stable/138802 "2020-02-03T10:09:19Z")

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Since upgrading to ‘stable’ from 2.3.6 we have been getting random digest emails going wrong. Discourse is setup as a subdomain from an architecture point of view (dedicated server) but to the public its served via a su…

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## [Fail rebuild app](https://meta.discourse.org/t/fail-rebuild-app/79088)

<div class="topic-metadata">

**Author:** [@ozgurkuru](https://meta.discourse.org/u/ozgurkuru)\
**Replies:** 5\
**Last updated:** [February 3, 2020, 9:24am UTC](https://meta.discourse.org/t/fail-rebuild-app/79088 "2020-02-03T09:24:58Z")

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Hello When I try to rebuild system give an error like; /pups/lib/pups/config.rb:106:in \`block (2 levels) in run\_commands': Invalid run command cd (SyntaxError) from /pups/lib/pups/config.rb:100:in \`each' from /pups/lib/…

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## [How to set-up Discourse with Atricore Josso CE](https://meta.discourse.org/t/how-to-set-up-discourse-with-atricore-josso-ce/140429)

<div class="topic-metadata">

**Author:** [@Saurabh\_Khandelwal](https://meta.discourse.org/u/Saurabh_Khandelwal)\
**Replies:** 2\
**Last updated:** [February 3, 2020, 8:47am UTC](https://meta.discourse.org/t/how-to-set-up-discourse-with-atricore-josso-ce/140429 "2020-02-03T08:47:44Z")

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Hello. I have existing running Java applications say “App1” and “App2” which runs on Tomcat7 \[Execution Environment\] and had implemented SSO using Atricore JOSSO CE \[SAML Authentication\]. Now I wanted to add Discourse a…

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## [How to limit the sending frequency of summary mail?](https://meta.discourse.org/t/how-to-limit-the-sending-frequency-of-summary-mail/140367)

<div class="topic-metadata">

**Author:** [@KevinBlandy](https://meta.discourse.org/u/KevinBlandy)\
**Replies:** 5\
**Last updated:** [February 3, 2020, 7:53am UTC](https://meta.discourse.org/t/how-to-limit-the-sending-frequency-of-summary-mail/140367 "2020-02-03T07:53:30Z")

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How to limit the sending frequency of summary mail? I use a free email service. When too many messages are sent at one time, the request will be limited, resulting in the failure of sending messages. I hope all email…

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