# Product Support

**URL:** https://meta.discourse.org/c/support/6.md?page=663

[Latest](https://meta.discourse.org/latest.md) · [Categories](https://meta.discourse.org/categories.md) · [Tags](https://meta.discourse.org/tags.md)

**Page:** 664

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## [Restrict user to access only one topic](https://meta.discourse.org/t/restrict-user-to-access-only-one-topic/135588)

<div class="topic-metadata">

**Author:** [@diptych](https://meta.discourse.org/u/diptych)\
**Replies:** 9\
**Last updated:** [December 16, 2019, 11:31pm UTC](https://meta.discourse.org/t/restrict-user-to-access-only-one-topic/135588 "2019-12-16T23:31:38Z")

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I know that you can restrict users by user level (default or manually locking them) but I’m wondering if there is a way that I could restrict an individual user to just be able to access one individual thread? And I assu…

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## [How does anonymous posting work?](https://meta.discourse.org/t/how-does-anonymous-posting-work/73073)

<div class="topic-metadata">

**Author:** [@doctorbracero](https://meta.discourse.org/u/doctorbracero)\
**Replies:** 10\
**Last updated:** [October 31, 2017, 2:39am UTC](https://meta.discourse.org/t/how-does-anonymous-posting-work/73073 "2017-10-31T02:39:42Z")

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Hello, I’m looking for forum software that will allow users to post anonymously to a specific section/topic of a forum. The user should be able to track the responses to the anonymous post, contribute to other posts as …

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## [\[Graceful theme\] Mobile images not responsive](https://meta.discourse.org/t/graceful-theme-mobile-images-not-responsive/122153)

<div class="topic-metadata">

**Author:** [@calebs](https://meta.discourse.org/u/calebs)\
**Replies:** 10\
**Last updated:** [December 16, 2019, 8:27pm UTC](https://meta.discourse.org/t/graceful-theme-mobile-images-not-responsive/122153 "2019-12-16T20:27:29Z")

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Users have reported this issue. When uploaded, images won’t show up responsive on mobile. Any way to fix it?

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## [502: Bad Gateway after web update](https://meta.discourse.org/t/502-bad-gateway-after-web-update/136221)

<div class="topic-metadata">

**Author:** [@chuckh\_nnyln](https://meta.discourse.org/u/chuckh_nnyln)\
**Replies:** 17\
**Last updated:** [December 16, 2019, 6:15pm UTC](https://meta.discourse.org/t/502-bad-gateway-after-web-update/136221 "2019-12-16T18:15:30Z")

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So ran updates this morning from the web interface and during the update of Discourse (not docker) it said that the update failed. I look at the log display but it really doesn’t mean much to me. I then ssh in and ran ‘…

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## [Restore from old version to a new version of discourse failed](https://meta.discourse.org/t/restore-from-old-version-to-a-new-version-of-discourse-failed/135545)

<div class="topic-metadata">

**Author:** [@dazuimao1990](https://meta.discourse.org/u/dazuimao1990)\
**Replies:** 16\
**Last updated:** [December 16, 2019, 10:19am UTC](https://meta.discourse.org/t/restore-from-old-version-to-a-new-version-of-discourse-failed/135545 "2019-12-16T10:19:08Z")

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I want to upgrade my discourse from a very old version to the latest version A backup package from the original discourse contains a meta.json file： {"source":"discourse","version":20160405172827} When I restore the b…

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## [Website Location](https://meta.discourse.org/t/website-location/136051)

<div class="topic-metadata">

**Author:** [@Nathan\_Humbert](https://meta.discourse.org/u/Nathan_Humbert)\
**Replies:** 1\
**Last updated:** [December 16, 2019, 1:47am UTC](https://meta.discourse.org/t/website-location/136051 "2019-12-16T01:47:52Z")

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Hello, I installed Discourse on a brand new Ubuntu server and I know it uses Nginx, but I cannot figure out where the location of the site is. Basically what I am trying to do is validate a domain and to do that I need to...

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## [Forum breaks when using Windows-1251 Cyrillic/Russian encoding](https://meta.discourse.org/t/forum-breaks-when-using-windows-1251-cyrillic-russian-encoding/135970)

<div class="topic-metadata">

**Author:** [@j127](https://meta.discourse.org/u/j127)\
**Replies:** 9\
**Last updated:** [December 15, 2019, 8:38pm UTC](https://meta.discourse.org/t/forum-breaks-when-using-windows-1251-cyrillic-russian-encoding/135970 "2019-12-15T20:38:09Z")

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It looks like Discourse forums don’t load if the character encoding is set to Windows-1251 for Russian. To reproduce, set the character encoding to “Cyrillic (Windows-1251)” and visit the homepage of a forum. It will ju…

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## [Question About Forum Software](https://meta.discourse.org/t/question-about-forum-software/135975)

<div class="topic-metadata">

**Author:** [@RCOfficial](https://meta.discourse.org/u/RCOfficial)\
**Replies:** 5\
**Last updated:** [December 15, 2019, 4:42pm UTC](https://meta.discourse.org/t/question-about-forum-software/135975 "2019-12-15T16:42:50Z")

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Hello, I was wondering if I could use the Discourse forums software on my own host as the hosting is not in my budget.

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## [Can I add/change the links at the bottom of the menu?](https://meta.discourse.org/t/can-i-add-change-the-links-at-the-bottom-of-the-menu/136001)

<div class="topic-metadata">

**Author:** [@craigconstantine](https://meta.discourse.org/u/craigconstantine)\
**Replies:** 1\
**Last updated:** [December 15, 2019, 1:51pm UTC](https://meta.discourse.org/t/can-i-add-change-the-links-at-the-bottom-of-the-menu/136001 "2019-12-15T13:51:51Z")

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I’m guessing this is a FAQ, but I couldn’t find an obvious how-to… Can I add/change the links that appear in the lowest section of the Menu?

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## [Search for/merge duplicate topics](https://meta.discourse.org/t/search-for-merge-duplicate-topics/135999)

<div class="topic-metadata">

**Author:** [@danb35](https://meta.discourse.org/u/danb35)\
**Replies:** 1\
**Last updated:** [December 15, 2019, 1:15pm UTC](https://meta.discourse.org/t/search-for-merge-duplicate-topics/135999 "2019-12-15T13:15:55Z")

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My import from Yahoo groups has resulted in many topics being fragmented (whether because the users weren’t replying properly in the past, because Yahoo didn’t keep the topic together properly, or because the import scri…

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## [Links broken after move](https://meta.discourse.org/t/links-broken-after-move/135913)

<div class="topic-metadata">

**Author:** [@Mark\_Schmucker](https://meta.discourse.org/u/Mark_Schmucker)\
**Replies:** 10\
**Last updated:** [December 15, 2019, 6:38am UTC](https://meta.discourse.org/t/links-broken-after-move/135913 "2019-12-15T06:38:45Z")

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Many of our intra-forum links are broken after moving to a new server. I had created the new server at a temporary url staging.example.com to help with the transition, but now that the transition is complete, many links …

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## [Email Configuration Issues on Bitnami](https://meta.discourse.org/t/email-configuration-issues-on-bitnami/135982)

<div class="topic-metadata">

**Author:** [@Nathan\_Humbert](https://meta.discourse.org/u/Nathan_Humbert)\
**Replies:** 6\
**Last updated:** [December 15, 2019, 6:36am UTC](https://meta.discourse.org/t/email-configuration-issues-on-bitnami/135982 "2019-12-15T06:36:05Z")

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Hello. I have been having issues with the email, mainly in that I dont know how to set it up. Basically I have configured Disourse completely, but it cant send emails. I installed it with bitnami and I followed their gui…

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## [Every page on mydomainhere.com redirects to forum.mydomainhere.com?](https://meta.discourse.org/t/every-page-on-mydomainhere-com-redirects-to-forum-mydomainhere-com/135916)

<div class="topic-metadata">

**Author:** [@tommy87](https://meta.discourse.org/u/tommy87)\
**Replies:** 1\
**Last updated:** [December 14, 2019, 4:42am UTC](https://meta.discourse.org/t/every-page-on-mydomainhere-com-redirects-to-forum-mydomainhere-com/135916 "2019-12-14T04:42:46Z")

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I just installed Discourse and it looks great. I set my Docker container to use port 8080 for now so I can run Apache along side of this Discourse installation and access my regular website I disabled temporarily. One i…

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## [Hide Origin IP in discourse](https://meta.discourse.org/t/hide-origin-ip-in-discourse/135921)

<div class="topic-metadata">

**Author:** [@Jay91](https://meta.discourse.org/u/Jay91)\
**Replies:** 5\
**Last updated:** [December 14, 2019, 2:44pm UTC](https://meta.discourse.org/t/hide-origin-ip-in-discourse/135921 "2019-12-14T14:44:37Z")

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We use cloudflare for managing the DNS and we can\`t turn on the orange cloud to proxy the forum because this will break it. is there any way ti turn around this and proxy thy IP to hide the origin ?

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## [Bulk delete suspended users after import](https://meta.discourse.org/t/bulk-delete-suspended-users-after-import/73011)

<div class="topic-metadata">

**Author:** [@omarfilip](https://meta.discourse.org/u/omarfilip)\
**Replies:** 2\
**Last updated:** [October 30, 2017, 2:52am UTC](https://meta.discourse.org/t/bulk-delete-suspended-users-after-import/73011 "2017-10-30T02:52:30Z")

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After converting a phpBB forum, I have ~700 suspended users. I’d like to delete the ones that also have no posts or topics. Is there a rails command for that?

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## [Why does this category display differently for these two users](https://meta.discourse.org/t/why-does-this-category-display-differently-for-these-two-users/135890)

<div class="topic-metadata">

**Author:** [@craigconstantine](https://meta.discourse.org/u/craigconstantine)\
**Replies:** 1\
**Last updated:** [December 14, 2019, 12:19pm UTC](https://meta.discourse.org/t/why-does-this-category-display-differently-for-these-two-users/135890 "2019-12-14T12:19:55Z")

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I have a “members only” category with three sub-categories. Here’s what I see, when I look at the category as an admin user. Note the summary boxes: Here’s a view from a user who is in a group. The group has “See” fo…

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## [Mixed content due to hotlinked images](https://meta.discourse.org/t/mixed-content-due-to-hotlinked-images/124227)

<div class="topic-metadata">

**Author:** [@JimPas](https://meta.discourse.org/u/JimPas)\
**Replies:** 12\
**Last updated:** [December 14, 2019, 8:10am UTC](https://meta.discourse.org/t/mixed-content-due-to-hotlinked-images/124227 "2019-12-14T08:10:21Z")

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Suddenly this morning I noticed the “Your Connection is Insecure” warning icon for our forum in my brower’s address bar. I fairly quickly traced it to the offending images through using “Latest” and then simply checking …

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## [Letsencyrpt setup fails for host with internal IP address](https://meta.discourse.org/t/letsencyrpt-setup-fails-for-host-with-internal-ip-address/135911)

<div class="topic-metadata">

**Author:** [@noodle](https://meta.discourse.org/u/noodle)\
**Replies:** 1\
**Last updated:** [December 14, 2019, 1:30am UTC](https://meta.discourse.org/t/letsencyrpt-setup-fails-for-host-with-internal-ip-address/135911 "2019-12-14T01:30:23Z")

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Hi, I am attempting to set up discourse on an ubuntu machine for first time. The intent is that the platform will only be accessible from within our company network, hence the IP address for the hostname registered with…

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## [Link preview not working for specific site](https://meta.discourse.org/t/link-preview-not-working-for-specific-site/135568)

<div class="topic-metadata">

**Author:** [@pgr](https://meta.discourse.org/u/pgr)\
**Replies:** 10\
**Last updated:** [December 13, 2019, 8:40pm UTC](https://meta.discourse.org/t/link-preview-not-working-for-specific-site/135568 "2019-12-13T20:40:00Z")

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Hi I’m running a recently migrated Discourse forum. The nice-looking “Link previews” are generating fine for every site I’ve tried, except this one (which is important to us): Since it doesn’t seem to be working here…

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## [Disable Notifications: Moving Conversations, etc](https://meta.discourse.org/t/disable-notifications-moving-conversations-etc/135702)

<div class="topic-metadata">

**Author:** [@mregets](https://meta.discourse.org/u/mregets)\
**Replies:** 2\
**Last updated:** [October 1, 2023, 7:32am UTC](https://meta.discourse.org/t/disable-notifications-moving-conversations-etc/135702 "2023-10-01T07:32:31Z")

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Hey all! We are looking to move conversations around, delete old topics, etc. I am sure for those who have their notifications on, this will end up being quite noisy. Is there a good resource I can refer to that has ins…

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## [How to set global CSS?](https://meta.discourse.org/t/how-to-set-global-css/135887)

<div class="topic-metadata">

**Author:** [@Alex\_P](https://meta.discourse.org/u/Alex_P)\
**Replies:** 1\
**Last updated:** [December 13, 2019, 7:34pm UTC](https://meta.discourse.org/t/how-to-set-global-css/135887 "2019-12-13T19:34:38Z")

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For example, I want to add these 3 lines disabling the overlay after sign up Disable "Your first notification!" overlay on first login - #4 by dax What is the best way to do this for all themes? Should I create a theme…

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## [Lets Encrypt certs missing in two container install?](https://meta.discourse.org/t/lets-encrypt-certs-missing-in-two-container-install/135862)

<div class="topic-metadata">

**Author:** [@geoff777](https://meta.discourse.org/u/geoff777)\
**Replies:** 2\
**Last updated:** [December 13, 2019, 7:00pm UTC](https://meta.discourse.org/t/lets-encrypt-certs-missing-in-two-container-install/135862 "2019-12-13T19:00:54Z")

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Hi I’ve just done a new install using the new discourse-setup 2container script. @pfaffman Thanks. Everything works fine. I’ve added the mail server container but its kicking up an error … can’t find the Lets Encrypt …

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## [How to run discourse on subdirectory of external domain?](https://meta.discourse.org/t/how-to-run-discourse-on-subdirectory-of-external-domain/134788)

<div class="topic-metadata">

**Author:** [@UltraLuz](https://meta.discourse.org/u/UltraLuz)\
**Replies:** 23\
**Last updated:** [December 13, 2019, 5:15pm UTC](https://meta.discourse.org/t/how-to-run-discourse-on-subdirectory-of-external-domain/134788 "2019-12-13T17:15:02Z")

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We are moving away from our wordpress website to a cloud hosted e-commerce platform, which will use our bare domain due to our high SEO ranking. I want to move our posts to discourse, but run it under the same domain is…

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## [Two URLs - one instance](https://meta.discourse.org/t/two-urls-one-instance/135870)

<div class="topic-metadata">

**Author:** [@etakmit](https://meta.discourse.org/u/etakmit)\
**Replies:** 2\
**Last updated:** [December 13, 2019, 4:48pm UTC](https://meta.discourse.org/t/two-urls-one-instance/135870 "2019-12-13T16:48:54Z")

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Pretty straightforward. I have domain a.com - site is up, SSL, active - awesome. I have domain b.com - it is just currently forwarded to one of the sub-forums (so I end up at adotcom/c/subforum) I'd love for all of th…

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## [External links allowed as Tags?](https://meta.discourse.org/t/external-links-allowed-as-tags/135861)

<div class="topic-metadata">

**Author:** [@Mariane](https://meta.discourse.org/u/Mariane)\
**Replies:** 2\
**Last updated:** [December 13, 2019, 3:29pm UTC](https://meta.discourse.org/t/external-links-allowed-as-tags/135861 "2019-12-13T15:29:36Z")

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Hi, Not sure if it is a troll or not…We have found an external link set as a ‘‘Tag’’. We are not sure how the user managed to do this or if he even did it intentionally. It leads to a specific page of Wikipedia (D…

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## [Public group list shows inconsistent Name or Full Name](https://meta.discourse.org/t/public-group-list-shows-inconsistent-name-or-full-name/133069)

<div class="topic-metadata">

**Author:** [@MarcP](https://meta.discourse.org/u/MarcP)\
**Replies:** 16\
**Last updated:** [December 13, 2019, 12:55pm UTC](https://meta.discourse.org/t/public-group-list-shows-inconsistent-name-or-full-name/133069 "2019-12-13T12:55:21Z")

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On the group page, some groups are listed with their Name, and some with the Full Name. This creates a ugly overview, because of random usage of capitals in some groups and some being listed as the url slug. Example Ful…

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## [Import Existing Wordpress Users into Discourse](https://meta.discourse.org/t/import-existing-wordpress-users-into-discourse/135823)

<div class="topic-metadata">

**Author:** [@lukemccallum](https://meta.discourse.org/u/lukemccallum)\
**Replies:** 8\
**Last updated:** [December 13, 2019, 12:25pm UTC](https://meta.discourse.org/t/import-existing-wordpress-users-into-discourse/135823 "2019-12-13T12:25:45Z")

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Hey all, Maybe I am missing something, but how do I achieve the following? Existing Wordpress site containing hundreds of registered members. New Discourse self hosted installation using Wordpress as SSO provider. I …

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## [Is there an importer than can read from text files?](https://meta.discourse.org/t/is-there-an-importer-than-can-read-from-text-files/135844)

<div class="topic-metadata">

**Author:** [@paultaylor](https://meta.discourse.org/u/paultaylor)\
**Replies:** 2\
**Last updated:** [December 13, 2019, 12:10pm UTC](https://meta.discourse.org/t/is-there-an-importer-than-can-read-from-text-files/135844 "2019-12-13T12:10:11Z")

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Is there an importer than can read from text files, like csv files ? If so this seem to be the simplest approach for importing data from other sources because I can extract data from the old forum without problem, the d…

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## [User URLs not hyperlinked at low trust levels](https://meta.discourse.org/t/user-urls-not-hyperlinked-at-low-trust-levels/135578)

<div class="topic-metadata">

**Author:** [@christian\_01](https://meta.discourse.org/u/christian_01)\
**Replies:** 12\
**Last updated:** [December 13, 2019, 11:58am UTC](https://meta.discourse.org/t/user-urls-not-hyperlinked-at-low-trust-levels/135578 "2019-12-13T11:58:06Z")

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Not sure why, but usernames aren’t being hyperlinked. Any thoughts please?

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## [Recommended Discourse CentOS 7.7 Install Docs?](https://meta.discourse.org/t/recommended-discourse-centos-7-7-install-docs/135710)

<div class="topic-metadata">

**Author:** [@tommy87](https://meta.discourse.org/u/tommy87)\
**Replies:** 3\
**Last updated:** [December 13, 2019, 5:46am UTC](https://meta.discourse.org/t/recommended-discourse-centos-7-7-install-docs/135710 "2019-12-13T05:46:42Z")

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Hey Discourse team, Just wondering if you guys approve of this installation method on a CentOS 7.7 server. I’d love any documentation that you guys think may be better. Thanks! https://www.vultr.com/docs/install-discou…

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