# Support

**URL:** https://meta.discourse.org/c/support/6.md?page=67

[Latest](https://meta.discourse.org/latest.md) · [Categories](https://meta.discourse.org/categories.md) · [Tags](https://meta.discourse.org/tags.md)

**Page:** 68

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## [Migration from Invision Community 4 to Discourse](https://meta.discourse.org/t/migration-from-invision-community-4-to-discourse/373181)

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**Author:** [@Orioni](https://meta.discourse.org/u/Orioni)\
**Replies:** 3\
**Last updated:** [August 8, 2025, 8:53pm UTC](https://meta.discourse.org/t/migration-from-invision-community-4-to-discourse/373181 "2025-08-08T20:53:14Z")

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Good afternoon lovely and helpful Discourse people. Context I run a relatively small but 20-year-old writer’s community on Invision Community 4. Currently, we have 30-something active users (out of 990) with 7000 topics…

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## [Discourse AI - Missing settings after update = can't delete my old LLM](https://meta.discourse.org/t/discourse-ai-missing-settings-after-update-cant-delete-my-old-llm/373367)

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**Author:** [@Cédric\_Brunet](https://meta.discourse.org/u/C%C3%A9dric_Brunet)\
**Replies:** 4\
**Last updated:** [August 8, 2025, 8:36am UTC](https://meta.discourse.org/t/discourse-ai-missing-settings-after-update-cant-delete-my-old-llm/373367 "2025-08-08T08:36:47Z")

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Hello, We just updated discourse after several month without touching it. We are pleased to see that a lot of work has been put in the AI but I think we are missing something to configure it. I added the GPT-4.1 and 4…

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## [Dark/Light Toggle only shows up for specific combinations](https://meta.discourse.org/t/dark-light-toggle-only-shows-up-for-specific-combinations/377840)

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**Author:** [@Kartoon](https://meta.discourse.org/u/Kartoon)\
**Replies:** 0\
**Last updated:** [August 8, 2025, 8:06am UTC](https://meta.discourse.org/t/dark-light-toggle-only-shows-up-for-specific-combinations/377840 "2025-08-08T08:06:04Z")

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So I know you need to have a color selected for both light/dark to make it show up, and I can do this and get it to show up. However only a specific combination will make it show and I can’t figure out what’s different b…

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## [Emails are no longer being sent to users](https://meta.discourse.org/t/emails-are-no-longer-being-sent-to-users/377579)

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**Author:** [@Laura.C](https://meta.discourse.org/u/Laura.C)\
**Replies:** 5\
**Last updated:** [August 7, 2025, 11:17pm UTC](https://meta.discourse.org/t/emails-are-no-longer-being-sent-to-users/377579 "2025-08-07T23:17:44Z")

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Hi there, We have noticed that the emails on our community are not sending when someone creates a new article, or for the weekly digest email. On the Discourse admin side I see this “check your app.yml and ensure that t…

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## [How to Migrate Custom Zendesk Plugin Changes to Discourse Core](https://meta.discourse.org/t/how-to-migrate-custom-zendesk-plugin-changes-to-discourse-core/377135)

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**Author:** [@abinash.bhatta](https://meta.discourse.org/u/abinash.bhatta)\
**Replies:** 1\
**Last updated:** [August 7, 2025, 6:17pm UTC](https://meta.discourse.org/t/how-to-migrate-custom-zendesk-plugin-changes-to-discourse-core/377135 "2025-08-07T18:17:44Z")

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Hi there! Good to know that the Zendesk plugin is now part of the Discourse core. :partying\_face: In my previous setup, I had forked the Zendesk plugin repository and added some custom code to support our business logi…

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## [Unable to upgrade Kore Community Instance](https://meta.discourse.org/t/unable-to-upgrade-kore-community-instance/377239)

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**Author:** [@Srujan\_Madderla](https://meta.discourse.org/u/Srujan_Madderla)\
**Replies:** 4\
**Last updated:** [August 7, 2025, 6:16pm UTC](https://meta.discourse.org/t/unable-to-upgrade-kore-community-instance/377239 "2025-08-07T18:16:20Z")

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Hi Team, We are trying to upgrade our on premise instance from the below version. 3.2.0.beta5-dev to 3.5.0.beta7 And we are seeing the below error. /var/discourse# ./launcher rebuild app ERROR: Docker version 18.06…

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## [Unanswered topic notification](https://meta.discourse.org/t/unanswered-topic-notification/377690)

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**Author:** [@Teresa\_hexa](https://meta.discourse.org/u/Teresa_hexa)\
**Replies:** 1\
**Last updated:** [August 7, 2025, 10:02am UTC](https://meta.discourse.org/t/unanswered-topic-notification/377690 "2025-08-07T10:02:11Z")

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Hello, Is there a way to set up a notification/reminder to myself or a group of moderators when a topic is left unanswered for longer than x hours? I suppose not every topic needs it (so an exclusion from certain categ…

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## [Chat Plugin: Performance at Scale - Disabling Retention & Heavy API Use?](https://meta.discourse.org/t/chat-plugin-performance-at-scale-disabling-retention-heavy-api-use/377186)

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**Author:** [@Nima1](https://meta.discourse.org/u/Nima1)\
**Replies:** 4\
**Last updated:** [August 7, 2025, 7:29am UTC](https://meta.discourse.org/t/chat-plugin-performance-at-scale-disabling-retention-heavy-api-use/377186 "2025-08-07T07:29:55Z")

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I’m exploring an alternative use case for the Discourse Chat plugin and have some questions about its performance limits, specifically concerning data retention and heavy API usage. To provide some context, we are looki…

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## ["Back button" in IOS?](https://meta.discourse.org/t/back-button-in-ios/377134)

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**Author:** [@Kartoon](https://meta.discourse.org/u/Kartoon)\
**Replies:** 2\
**Last updated:** [August 7, 2025, 12:31am UTC](https://meta.discourse.org/t/back-button-in-ios/377134 "2025-08-07T00:31:17Z")

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This might sound odd but someone on my site asked if I could add the back button back onto my site on IOS, but I have no IOS devices so I have no idea what he’s referring to. I did a search here and see reference to ther…

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## [Creating a homepage with Discourse? Like a landing page](https://meta.discourse.org/t/creating-a-homepage-with-discourse-like-a-landing-page/377621)

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**Author:** [@karabulutco](https://meta.discourse.org/u/karabulutco)\
**Replies:** 2\
**Last updated:** [August 6, 2025, 11:07pm UTC](https://meta.discourse.org/t/creating-a-homepage-with-discourse-like-a-landing-page/377621 "2025-08-06T23:07:50Z")

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I’ve installed Discourse. However, I want to create a homepage. How can I do this? On this homepage, I’ll describe my community, its features, etc. There will be various sections. From there, it will lead to the “Forum…

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## [Admin confirmation email reception problem (installation on Hostinger)](https://meta.discourse.org/t/probleme-de-reception-du-mail-de-confirmation-admin-installation-sur-hostinger/377258)

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**Author:** [@SRBAG](https://meta.discourse.org/u/SRBAG)\
**Replies:** 4\
**Last updated:** [August 6, 2025, 10:02pm UTC](https://meta.discourse.org/t/probleme-de-reception-du-mail-de-confirmation-admin-installation-sur-hostinger/377258 "2025-08-06T22:02:43Z")

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Hello, I'm desperately trying to install a Discourse forum on my server. Everything goes well until the end, but I never receive the confirmation email to activate my administrator account. I am hosted...

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## [Is it possible for a user to select categories to have in cat list (not only at registration but anytime)](https://meta.discourse.org/t/is-it-possible-for-a-user-to-select-categories-to-have-in-cat-list-not-only-at-registration-but-anytime/377576)

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**Author:** [@EMHmark7](https://meta.discourse.org/u/EMHmark7)\
**Replies:** 3\
**Last updated:** [August 6, 2025, 7:13pm UTC](https://meta.discourse.org/t/is-it-possible-for-a-user-to-select-categories-to-have-in-cat-list-not-only-at-registration-but-anytime/377576 "2025-08-06T19:13:26Z")

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Is it possible for a user to select categories in a list of available categories to display in user’s Category list? (Not only at registration time but at anytime, for adding or removing them?) The idea is to display o…

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## [How to show all subcategories' posts in parent category?](https://meta.discourse.org/t/how-to-show-all-subcategories-posts-in-parent-category/377457)

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**Author:** [@J115](https://meta.discourse.org/u/J115)\
**Replies:** 2\
**Last updated:** [August 6, 2025, 8:19am UTC](https://meta.discourse.org/t/how-to-show-all-subcategories-posts-in-parent-category/377457 "2025-08-06T08:19:07Z")

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Hi All, I am new to discourse and wondering how to show all subcategories’ posts in parent category? Parent Category — show all posts in subcategories Sub Category 1 — show only this sub category’s posts Sub Category…

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## [My discourse forum crashed after upgrade to 3.5.0.beta8](https://meta.discourse.org/t/my-discourse-forum-crashed-after-upgrade-to-3-5-0-beta8/377128)

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**Author:** [@whitewaterdeu](https://meta.discourse.org/u/whitewaterdeu)\
**Replies:** 5\
**Last updated:** [August 6, 2025, 5:04am UTC](https://meta.discourse.org/t/my-discourse-forum-crashed-after-upgrade-to-3-5-0-beta8/377128 "2025-08-06T05:04:30Z")

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Yesterday, I casually updated discourse to 3.5.0.beta8 on the web ui , but the website crashed. Today, I execute./launcher rebuild app in the terminal, but it still doesn’t work what i have tried I tried to delete lot…

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## [Asking About Group Chat DM Ownersip](https://meta.discourse.org/t/asking-about-group-chat-dm-ownersip/377375)

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**Author:** [@wings](https://meta.discourse.org/u/wings)\
**Replies:** 1\
**Last updated:** [August 5, 2025, 4:15pm UTC](https://meta.discourse.org/t/asking-about-group-chat-dm-ownersip/377375 "2025-08-05T16:15:19Z")

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Hi everyone, I’d like to ask about permissions in Discourse group DMs. Is there a way to check who the group DM owner is? Also, can the group DM creator (or owner) remove members from the group, or is that action limite…

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## [Replacing Uncategorized category](https://meta.discourse.org/t/replacing-uncategorized-category/377353)

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**Author:** [@hellekin](https://meta.discourse.org/u/hellekin)\
**Replies:** 4\
**Last updated:** [August 5, 2025, 7:13pm UTC](https://meta.discourse.org/t/replacing-uncategorized-category/377353 "2025-08-05T19:13:25Z")

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I have been using the Uncategorized category with a different name for years. We called it Share. Now I want to replace it with a default category so we can put subcategories in it and unclutter the top-level category s…

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## [Calendar Core - Needs any special theme?](https://meta.discourse.org/t/calendar-core-needs-any-special-theme/377089)

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**Author:** [@B\_Buschmann](https://meta.discourse.org/u/B_Buschmann)\
**Replies:** 8\
**Last updated:** [August 5, 2025, 5:38pm UTC](https://meta.discourse.org/t/calendar-core-needs-any-special-theme/377089 "2025-08-05T17:38:50Z")

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Ok, in docs it say that calendar is now a core function, so it no extra install :slight\_smile: And yes, in editor for post i can find a “calendar-button” :slight\_smile: But i do missing the upcoming event calendar as n…

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## [Automatically Assigning Titles Based on Trust Level in Discourse](https://meta.discourse.org/t/automatically-assigning-titles-based-on-trust-level-in-discourse/357365)

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**Author:** [@xkhalid](https://meta.discourse.org/u/xkhalid)\
**Replies:** 19\
**Last updated:** [August 5, 2025, 3:04pm UTC](https://meta.discourse.org/t/automatically-assigning-titles-based-on-trust-level-in-discourse/357365 "2025-08-05T15:04:40Z")

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Hi everyone, I have set up a ranking system with custom titles, but as you know, Discourse doesn’t have a built-in way to assign a default title to all new users. So, I created a workaround where: New members are in G…

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## ["Solved by" translation, where?](https://meta.discourse.org/t/solved-by-translation-where/377387)

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**Author:** [@patrickemin](https://meta.discourse.org/u/patrickemin)\
**Replies:** 1\
**Last updated:** [August 5, 2025, 2:48pm UTC](https://meta.discourse.org/t/solved-by-translation-where/377387 "2025-08-05T14:48:48Z")

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Hi, I cannot find where to translate that in French :wink: , could you help ? Thanks.

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## [Set featured image without posting it in the topic](https://meta.discourse.org/t/set-featured-image-without-posting-it-in-the-topic/377232)

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**Author:** [@alltiagocom](https://meta.discourse.org/u/alltiagocom)\
**Replies:** 23\
**Last updated:** [August 5, 2025, 12:57pm UTC](https://meta.discourse.org/t/set-featured-image-without-posting-it-in-the-topic/377232 "2025-08-05T12:57:54Z")

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I’m aware of the components to set a featured image by picking one of the images in the topic, but is there any other option similar to Wordpress where we can upload an image as featured without it being in the topic its…

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## [Guide to configure Discourse on Amazon Web services (AWS) EC2](https://meta.discourse.org/t/guide-to-configure-discourse-on-amazon-web-services-aws-ec2/147914)

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**Author:** [@Axel\_Fernandes](https://meta.discourse.org/u/Axel_Fernandes)\
**Replies:** 3\
**Last updated:** [August 5, 2025, 12:02pm UTC](https://meta.discourse.org/t/guide-to-configure-discourse-on-amazon-web-services-aws-ec2/147914 "2025-08-05T12:02:42Z")

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I’ve have written a guide on how to help you install the Discourse forum software on Ubuntu 18.04.4 LTS AWS EC2 instance with domain routing on AWS Route 53, SMTP on AWS SES and SSL certificate. Take a look at it, may…

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## [Discourse Fails to update in the Admin UI - No matter what](https://meta.discourse.org/t/discourse-fails-to-update-in-the-admin-ui-no-matter-what/376244)

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**Author:** [@jdc20181](https://meta.discourse.org/u/jdc20181)\
**Replies:** 31\
**Last updated:** [August 5, 2025, 9:11am UTC](https://meta.discourse.org/t/discourse-fails-to-update-in-the-admin-ui-no-matter-what/376244 "2025-08-05T09:11:53Z")

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When updating using the UI updater in the admin section - It always fails. It has failed since I installed Discourse over a year ago. I can easily SSH into my server and update manually, but it is frustrating to have a f…

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## [Can the email template for new chat messages be customized](https://meta.discourse.org/t/can-the-email-template-for-new-chat-messages-be-customized/377184)

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**Author:** [@MihirR](https://meta.discourse.org/u/MihirR)\
**Replies:** 1\
**Last updated:** [August 5, 2025, 7:50am UTC](https://meta.discourse.org/t/can-the-email-template-for-new-chat-messages-be-customized/377184 "2025-08-05T07:50:27Z")

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Is there a way to change the email template for “You have a new chat message“? I guess it’s not in the system admin UI as the chat feature is enabled by the Chat Plugin. Please correct me if I’m wrong.

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## [Restoring the search icon in the top bar](https://meta.discourse.org/t/restoring-the-search-icon-in-the-top-bar/377280)

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**Author:** [@hellekin](https://meta.discourse.org/u/hellekin)\
**Replies:** 3\
**Last updated:** [August 5, 2025, 5:28am UTC](https://meta.discourse.org/t/restoring-the-search-icon-in-the-top-bar/377280 "2025-08-05T05:28:58Z")

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How can I put the search back into the magnifying glass in the top bar? I’ve been looking for banner and search in the settings, but meh… Cannot find it again. I find the banner taking way too much precious space on top…

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## [Not seeing the user pref panel for Discourse AI](https://meta.discourse.org/t/not-seeing-the-user-pref-panel-for-discourse-ai/377302)

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**Author:** [@ばこん](https://meta.discourse.org/u/%E3%81%B0%E3%81%93%E3%82%93)\
**Replies:** 2\
**Last updated:** [August 5, 2025, 4:43am UTC](https://meta.discourse.org/t/not-seeing-the-user-pref-panel-for-discourse-ai/377302 "2025-08-05T04:43:39Z")

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Hey, I noticed that the /u/username/preferences/ai page seems to have disappeared recently, both on my self-hosted instance and here on meta. Was this page intentionally removed, or moved elsewhere? I’m running the lat…

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## [Issues configuring AI on bitnami Discourse](https://meta.discourse.org/t/issues-configuring-ai-on-bitnami-discourse/377303)

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**Author:** [@zabin](https://meta.discourse.org/u/zabin)\
**Replies:** 5\
**Last updated:** [August 5, 2025, 2:41am UTC](https://meta.discourse.org/t/issues-configuring-ai-on-bitnami-discourse/377303 "2025-08-05T02:41:55Z")

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I am trying to configure this, but getting a 500 Internal error. I don’t think the request is even going to the gateway as there are no logs in the gateway. I used curl to get a test embedding and I am able to do so fr…

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## [UI bug: Header duplicates after login in beta9 dev](https://meta.discourse.org/t/ui-bug-header-duplicates-after-login-in-beta9-dev/376356)

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**Author:** [@levonyan021](https://meta.discourse.org/u/levonyan021)\
**Replies:** 2\
**Last updated:** [August 5, 2025, 2:37am UTC](https://meta.discourse.org/t/ui-bug-header-duplicates-after-login-in-beta9-dev/376356 "2025-08-05T02:37:12Z")

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After updating to beta9 dev, only the header is displayed after authorization. When clicking any button, the header gets duplicated.

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## [Universal Limit for Emails/Time](https://meta.discourse.org/t/universal-limit-for-emails-time/377282)

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**Author:** [@Carleas](https://meta.discourse.org/u/Carleas)\
**Replies:** 0\
**Last updated:** [August 4, 2025, 8:58pm UTC](https://meta.discourse.org/t/universal-limit-for-emails-time/377282 "2025-08-04T20:58:15Z")

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Is there a way to cap the total emails per unit time that the forum can send? I got myself into trouble by making a tag ‘watch by default’ and then applying it to a post, which sent an email to thousands of users in the…

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## [Multiline custom user field text box](https://meta.discourse.org/t/multiline-custom-user-field-text-box/372793)

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**Author:** [@MachineScholar](https://meta.discourse.org/u/MachineScholar)\
**Replies:** 2\
**Last updated:** [August 4, 2025, 8:15pm UTC](https://meta.discourse.org/t/multiline-custom-user-field-text-box/372793 "2025-08-04T20:15:35Z")

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How can we make the text box for user custom fields resemble the “About me” text box in profile settings? Or at least how can we make the fields multiline-friendly?

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## [Textarea user field type](https://meta.discourse.org/t/textarea-user-field-type/247289)

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**Author:** [@unfairest](https://meta.discourse.org/u/unfairest)\
**Replies:** 2\
**Last updated:** [August 4, 2025, 8:15pm UTC](https://meta.discourse.org/t/textarea-user-field-type/247289 "2025-08-04T20:15:17Z")

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I would like to have a user field type that is for long-form text, so users could write paragraphs and have line breaks (and any markdown/HTML) preserved when it is shown in the user’s profile. Could I achieve this myse…

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