# Product Support

**URL:** https://meta.discourse.org/c/support/6.md?page=673

[Latest](https://meta.discourse.org/latest.md) · [Categories](https://meta.discourse.org/categories.md) · [Tags](https://meta.discourse.org/tags.md)

**Page:** 674

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## [SSL installation](https://meta.discourse.org/t/ssl-installation/132621)

<div class="topic-metadata">

**Author:** [@calavera](https://meta.discourse.org/u/calavera)\
**Replies:** 16\
**Last updated:** [November 6, 2019, 3:13am UTC](https://meta.discourse.org/t/ssl-installation/132621 "2019-11-06T03:13:21Z")

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Hi! I installed discourse ready vps on digitalocean. My website works on https. Free lets ssl i guess. Is it really safe? I also bought comodossl. When i want to create certificate on comodo panel. It asks me my CSR cod…

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## [Category doesn’t open to show topic list](https://meta.discourse.org/t/category-doesn-t-open-to-show-topic-list/132677)

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**Author:** [@Paracelsus](https://meta.discourse.org/u/Paracelsus)\
**Replies:** 5\
**Last updated:** [November 5, 2019, 10:18pm UTC](https://meta.discourse.org/t/category-doesn-t-open-to-show-topic-list/132677 "2019-11-05T22:18:44Z")

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Hi, after our forum migration we have started to make some adjustments on our categories. One of them had some icon in the name (a simple html img code), we have tried to edit it, but somehow, after saving the changes, i…

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## [Install Discourse on QNAP with Docker](https://meta.discourse.org/t/install-discourse-on-qnap-with-docker/132648)

<div class="topic-metadata">

**Author:** [@digitalgerry](https://meta.discourse.org/u/digitalgerry)\
**Replies:** 6\
**Last updated:** [November 5, 2019, 3:47pm UTC](https://meta.discourse.org/t/install-discourse-on-qnap-with-docker/132648 "2019-11-05T15:47:21Z")

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Hi all Despite my name, I’m not very technical, so I want to run Discourse self hosted on a QNAP. It has a docker container and it is active. How do I get Discourse running? The version installed is 1.04 and is in …

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## [Cloudflare & Discourse](https://meta.discourse.org/t/cloudflare-discourse/132626)

<div class="topic-metadata">

**Author:** [@calavera](https://meta.discourse.org/u/calavera)\
**Replies:** 3\
**Last updated:** [November 5, 2019, 3:26pm UTC](https://meta.discourse.org/t/cloudflare-discourse/132626 "2019-11-05T15:26:42Z")

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Hi! I have a discourse on docker. I redirected my website on cloudflare. Do I should do some tweaks or settings on cloudflare control panel or discourse for best performance?

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## [Newbie Mailgun Setup Headache](https://meta.discourse.org/t/newbie-mailgun-setup-headache/132615)

<div class="topic-metadata">

**Author:** [@Jeremy\_Marks](https://meta.discourse.org/u/Jeremy_Marks)\
**Replies:** 3\
**Last updated:** [November 5, 2019, 6:06am UTC](https://meta.discourse.org/t/newbie-mailgun-setup-headache/132615 "2019-11-05T06:06:06Z")

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I have an existing website that uses G-Suite, and I’ve set up Discourse on Digital Ocean. I’m at the point after the installation is complete and it wants me to register admin account. I finish and it’s supposed to sen…

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## [Translate button unable to translate one post, popup error - The field Text must be a string or array type with a maximum length of '5000'](https://meta.discourse.org/t/translate-button-unable-to-translate-one-post-popup-error-the-field-text-must-be-a-string-or-array-type-with-a-maximum-length-of-5000/132083)

<div class="topic-metadata">

**Author:** [@tobiaseigen](https://meta.discourse.org/u/tobiaseigen)\
**Replies:** 8\
**Last updated:** [November 5, 2019, 5:05am UTC](https://meta.discourse.org/t/translate-button-unable-to-translate-one-post-popup-error-the-field-text-must-be-a-string-or-array-type-with-a-maximum-length-of-5000/132083 "2019-11-05T05:05:03Z")

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Folks are reporting issues with translating one particular post from spanish into english - when they select the translate button, an error pops up. On latest. Also in safe mode with theme and unofficial plugins disabled…

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## [Difficulties in correctly adding external JavaScript](https://meta.discourse.org/t/difficulties-in-correctly-adding-external-javascript/118099)

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**Author:** [@StevenTammen](https://meta.discourse.org/u/StevenTammen)\
**Replies:** 3\
**Last updated:** [November 5, 2019, 3:33am UTC](https://meta.discourse.org/t/difficulties-in-correctly-adding-external-javascript/118099 "2019-11-05T03:33:12Z")

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TL;DR Summary I could be wrong, but it seems like the order of \<script\> tags in the \</body\> theme customization section is not respected. I can’t figure out how to get https://faithlife.com/products/reftagger to execute…

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## [Email notification for posts to be reviewed?](https://meta.discourse.org/t/email-notification-for-posts-to-be-reviewed/132599)

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**Author:** [@MarcP](https://meta.discourse.org/u/MarcP)\
**Replies:** 1\
**Last updated:** [November 5, 2019, 3:23am UTC](https://meta.discourse.org/t/email-notification-for-posts-to-be-reviewed/132599 "2019-11-05T03:23:32Z")

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How can I get a notification by mail if there is a new post to be reviewed. Now I have to open the forum everytime to check if there’s a red dot.

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## [I cant save the settings in all theme components](https://meta.discourse.org/t/i-cant-save-the-settings-in-all-theme-components/132574)

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**Author:** [@Jay91](https://meta.discourse.org/u/Jay91)\
**Replies:** 1\
**Last updated:** [November 4, 2019, 9:44pm UTC](https://meta.discourse.org/t/i-cant-save-the-settings-in-all-theme-components/132574 "2019-11-04T21:44:24Z")

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i have noticed that i can’t save the settings in any theme component installed in our discourse theme, i thought this is a general problem so i checked other settings, like theme settings and general settings and found a…

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## [Unexpected error 500 that never seen before (missing S3 bucket name)](https://meta.discourse.org/t/unexpected-error-500-that-never-seen-before-missing-s3-bucket-name/132568)

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**Author:** [@skozz](https://meta.discourse.org/u/skozz)\
**Replies:** 5\
**Last updated:** [November 4, 2019, 7:46pm UTC](https://meta.discourse.org/t/unexpected-error-500-that-never-seen-before-missing-s3-bucket-name/132568 "2019-11-04T19:46:49Z")

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Hi! I’m running a Discourse (docker) in DigitalOcean for the last 3 years without too many problems. Today, after changing a few settings related to the size of the images, the whole site turned into an error 500, showi…

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## [Migration from Yahoo! Groups](https://meta.discourse.org/t/migration-from-yahoo-groups/131951)

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**Author:** [@danb35](https://meta.discourse.org/u/danb35)\
**Replies:** 23\
**Last updated:** [November 4, 2019, 7:12pm UTC](https://meta.discourse.org/t/migration-from-yahoo-groups/131951 "2019-11-04T19:12:53Z")

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A lot of Yahoo groups are being affected by Yahoo’s decision to get rid of uploaded content, and are looking for alternative providers. The obvious one is groups.io, which offers feature parity and will automagically mi…

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## [Difference between active and approved](https://meta.discourse.org/t/difference-between-active-and-approved/132558)

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**Author:** [@hosna](https://meta.discourse.org/u/hosna)\
**Replies:** 1\
**Last updated:** [November 4, 2019, 6:19pm UTC](https://meta.discourse.org/t/difference-between-active-and-approved/132558 "2019-11-04T18:19:51Z")

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what is the difference between active and approved parameters in the following api call? what do they do?

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## [How can I place a Lottie animation onto the homepage?](https://meta.discourse.org/t/how-can-i-place-a-lottie-animation-onto-the-homepage/132305)

<div class="topic-metadata">

**Author:** [@epalley](https://meta.discourse.org/u/epalley)\
**Replies:** 2\
**Last updated:** [November 4, 2019, 9:26am UTC](https://meta.discourse.org/t/how-can-i-place-a-lottie-animation-onto-the-homepage/132305 "2019-11-04T09:26:51Z")

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Hi there ! I’ve designed an animated version of my logo. Have a look here ! I converted it into .json (as a lottiefile animation) and I would like to place that animation in my header. It should be possible to do it,…

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## [Thumbnails no longer appearing when referencing internal topics](https://meta.discourse.org/t/thumbnails-no-longer-appearing-when-referencing-internal-topics/95759)

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**Author:** [@DanielMorgan](https://meta.discourse.org/u/DanielMorgan)\
**Replies:** 7\
**Last updated:** [November 4, 2019, 7:44am UTC](https://meta.discourse.org/t/thumbnails-no-longer-appearing-when-referencing-internal-topics/95759 "2019-11-04T07:44:22Z")

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Thinking this might have something to do with my own whitelisting instead of a bug, which is why I’m posting in Support When posting the link to a post on our forums, we used to get nice thumbnail images inline with the…

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## [Discourse SSO with OAuth2](https://meta.discourse.org/t/discourse-sso-with-oauth2/132384)

<div class="topic-metadata">

**Author:** [@arivanandan](https://meta.discourse.org/u/arivanandan)\
**Replies:** 4\
**Last updated:** [November 3, 2019, 1:46pm UTC](https://meta.discourse.org/t/discourse-sso-with-oauth2/132384 "2019-11-03T13:46:33Z")

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I’d like to set up SSO with github OAuth. When the user logs in to my site via github, it should also sign them in to discourse. Discourse comments are embedded on the site. How do I go about this?

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## [Patreon Plugin: Become a Patreon link does not work?](https://meta.discourse.org/t/patreon-plugin-become-a-patreon-link-does-not-work/132059)

<div class="topic-metadata">

**Author:** [@FFTH\_system](https://meta.discourse.org/u/FFTH_system)\
**Replies:** 3\
**Last updated:** [November 3, 2019, 12:43pm UTC](https://meta.discourse.org/t/patreon-plugin-become-a-patreon-link-does-not-work/132059 "2019-11-03T12:43:52Z")

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Hello, I have the patreon plugin installed and configured. All the hooks are working. However, the “donation prompt” setting doesn’t quite work. The user is show a “become a patreon” prompt. However, when I click on th…

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## [Insert tag based upon word match](https://meta.discourse.org/t/insert-tag-based-upon-word-match/132392)

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**Author:** [@thaidb](https://meta.discourse.org/u/thaidb)\
**Replies:** 4\
**Last updated:** [November 2, 2019, 11:03pm UTC](https://meta.discourse.org/t/insert-tag-based-upon-word-match/132392 "2019-11-02T23:03:30Z")

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Hello Can we find a string all post and insert a tag to all of them? :slight\_smile:

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## [How do you setup Cloudflare?](https://meta.discourse.org/t/how-do-you-setup-cloudflare/32258)

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**Author:** [@emanger](https://meta.discourse.org/u/emanger)\
**Replies:** 24\
**Last updated:** [November 2, 2019, 1:58pm UTC](https://meta.discourse.org/t/how-do-you-setup-cloudflare/32258 "2019-11-02T13:58:54Z")

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Hi, I was told a while back that I had to add a line to enable CloudFlare compatibility? Can someone please explain to me the exact steps to do so? I would like to enable and use CloudFlare for my website. All help is…

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## [Is it possible to make advertisements optional based on level?](https://meta.discourse.org/t/is-it-possible-to-make-advertisements-optional-based-on-level/71481)

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**Author:** [@Joseph\_Tucker](https://meta.discourse.org/u/Joseph_Tucker)\
**Replies:** 2\
**Last updated:** [October 6, 2017, 3:12pm UTC](https://meta.discourse.org/t/is-it-possible-to-make-advertisements-optional-based-on-level/71481 "2017-10-06T15:12:03Z")

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Is it possible to make advertisements optional based on level?

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## [Advanced Tutorial and poll permissions](https://meta.discourse.org/t/advanced-tutorial-and-poll-permissions/132436)

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**Author:** [@liamtownsley](https://meta.discourse.org/u/liamtownsley)\
**Replies:** 2\
**Last updated:** [November 2, 2019, 11:11am UTC](https://meta.discourse.org/t/advanced-tutorial-and-poll-permissions/132436 "2019-11-02T11:11:07Z")

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The advanced tutorial asks me to create a poll, however it says I do not have permission to create a poll.

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## [How can a user send a file in the sign up process?](https://meta.discourse.org/t/how-can-a-user-send-a-file-in-the-sign-up-process/132294)

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**Author:** [@\_alejandro](https://meta.discourse.org/u/_alejandro)\
**Replies:** 6\
**Last updated:** [November 2, 2019, 10:20am UTC](https://meta.discourse.org/t/how-can-a-user-send-a-file-in-the-sign-up-process/132294 "2019-11-02T10:20:16Z")

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Hello, I was wondering if a user may send an image in the sign-up process.

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## [Mbox importation, topic/thread creation + user accounts?](https://meta.discourse.org/t/mbox-importation-topic-thread-creation-user-accounts/132429)

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**Author:** [@mreach](https://meta.discourse.org/u/mreach)\
**Replies:** 1\
**Last updated:** [November 2, 2019, 9:32am UTC](https://meta.discourse.org/t/mbox-importation-topic-thread-creation-user-accounts/132429 "2019-11-02T09:32:30Z")

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I have a large mbox importation from Yahoo Groups to execute (there are around 100 .mbox.00xxx files to import). First, I believe I’m to use the \[import\_scripts/mbox.rb\](https://github.com/discourse/discourse/blob/master…

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## [Does onebox gem cache the generic urls?](https://meta.discourse.org/t/does-onebox-gem-cache-the-generic-urls/116192)

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**Author:** [@enigmaty](https://meta.discourse.org/u/enigmaty)\
**Replies:** 5\
**Last updated:** [November 2, 2019, 2:22am UTC](https://meta.discourse.org/t/does-onebox-gem-cache-the-generic-urls/116192 "2019-11-02T02:22:21Z")

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I am using onebox gem. From my testing I see that the generic urls do not goes into cache (Redis in my case) is this by design or I am doing something wrong?

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## [Error Message when editing large number of topics](https://meta.discourse.org/t/error-message-when-editing-large-number-of-topics/132276)

<div class="topic-metadata">

**Author:** [@christian\_01](https://meta.discourse.org/u/christian_01)\
**Replies:** 17\
**Last updated:** [November 1, 2019, 9:48pm UTC](https://meta.discourse.org/t/error-message-when-editing-large-number-of-topics/132276 "2019-11-01T21:48:42Z")

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Does anyone know why I keep getting this error message when I try and edit more than about 60 topics at once. ‘‘Sorry, an error has occurred.’’ The only workaround is to edit a small number of topics at once - about 30…

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## [Secure cookie configuration](https://meta.discourse.org/t/secure-cookie-configuration/132388)

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**Author:** [@nephilim75](https://meta.discourse.org/u/nephilim75)\
**Replies:** 3\
**Last updated:** [November 1, 2019, 4:53pm UTC](https://meta.discourse.org/t/secure-cookie-configuration/132388 "2019-11-01T16:53:05Z")

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Hej guys did a penetration test of my instance. It told there is a risk due to unsecure cookie which could be hijacked by XSS attack. I would like to pretend this risk by adding a line of code into nginx config. But I c…

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## [How to add verified mark to team profiles?](https://meta.discourse.org/t/how-to-add-verified-mark-to-team-profiles/71466)

<div class="topic-metadata">

**Author:** [@Dexter1](https://meta.discourse.org/u/Dexter1)\
**Replies:** 5\
**Last updated:** [November 1, 2019, 3:29pm UTC](https://meta.discourse.org/t/how-to-add-verified-mark-to-team-profiles/71466 "2019-11-01T15:29:45Z")

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Hello how i can add a mark to team profiles like vitrification mark? as you can see in Jeff\`s profile how there is a discourse mark with profile picture.

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## [Memory Usage 2/3rd on 4GB RAM server](https://meta.discourse.org/t/memory-usage-2-3rd-on-4gb-ram-server/132396)

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**Author:** [@MarcP](https://meta.discourse.org/u/MarcP)\
**Replies:** 1\
**Last updated:** [November 1, 2019, 3:21pm UTC](https://meta.discourse.org/t/memory-usage-2-3rd-on-4gb-ram-server/132396 "2019-11-01T15:21:53Z")

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On my digital ocean monitoring I see a memory usage of 66% - I have a 4GB server. Is this correct? Forum is just launched and I have just 50 users signed up.

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## [Is there a way to bulk-change user 'names' (note: not usernames)](https://meta.discourse.org/t/is-there-a-way-to-bulk-change-user-names-note-not-usernames/132315)

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**Author:** [@pjv](https://meta.discourse.org/u/pjv)\
**Replies:** 8\
**Last updated:** [November 1, 2019, 12:04pm UTC](https://meta.discourse.org/t/is-there-a-way-to-bulk-change-user-names-note-not-usernames/132315 "2019-11-01T12:04:05Z")

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We have a few hundred users on our forum whose names (not usernames, names) inadvertently got set to their email address as a result of how the external SSO provider (through wordpress) was set up when they created their…

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## [A check for updates has not been performed lately. Ensure sidekiq is running](https://meta.discourse.org/t/a-check-for-updates-has-not-been-performed-lately-ensure-sidekiq-is-running/69726)

<div class="topic-metadata">

**Author:** [@kyle\_boyce](https://meta.discourse.org/u/kyle_boyce)\
**Replies:** 11\
**Last updated:** [November 1, 2019, 5:36am UTC](https://meta.discourse.org/t/a-check-for-updates-has-not-been-performed-lately-ensure-sidekiq-is-running/69726 "2019-11-01T05:36:53Z")

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A check for updates has not been performed lately. Ensure sidekiq is running. I tried this and it didn’t work any help would be appreciated!

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## [Bulk User Invite with Error](https://meta.discourse.org/t/bulk-user-invite-with-error/131507)

<div class="topic-metadata">

**Author:** [@tisawyer](https://meta.discourse.org/u/tisawyer)\
**Replies:** 14\
**Last updated:** [November 1, 2019, 5:12am UTC](https://meta.discourse.org/t/bulk-user-invite-with-error/131507 "2019-11-01T05:12:40Z")

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I sent a bulk invite and received this message. I see no indication that any email was sent other than that, nothing any logs or admin display. Even my email provider is not showing a spike in the number of sent emai…

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