# Product Support

**URL:** https://meta.discourse.org/c/support/6.md?page=677

[Latest](https://meta.discourse.org/latest.md) · [Categories](https://meta.discourse.org/categories.md) · [Tags](https://meta.discourse.org/tags.md)

**Page:** 678

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## [Broken subcategory Link](https://meta.discourse.org/t/broken-subcategory-link/131140)

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**Author:** [@Jeremie\_Leroy](https://meta.discourse.org/u/Jeremie_Leroy)\
**Replies:** 1\
**Last updated:** [October 16, 2019, 7:42am UTC](https://meta.discourse.org/t/broken-subcategory-link/131140 "2019-10-16T07:42:44Z")

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Hi, I have a broken link here → Qualifié - Français à Londres - Petites annonces gratuites - Forum You will find the logs below : I was wondering what would you advise for us to bring it back ? Many thanks,

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## [We cannot detect if your account was created, please ensure you have cookies enabled](https://meta.discourse.org/t/we-cannot-detect-if-your-account-was-created-please-ensure-you-have-cookies-enabled/109626)

<div class="topic-metadata">

**Author:** [@meetya](https://meta.discourse.org/u/meetya)\
**Replies:** 103\
**Last updated:** [October 16, 2019, 6:05am UTC](https://meta.discourse.org/t/we-cannot-detect-if-your-account-was-created-please-ensure-you-have-cookies-enabled/109626 "2019-10-16T06:05:36Z")

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Hello Community! Today I was informed that people can’t create a new account on our discourse page (https://answerhub.lightact-systems.com), because no matter which login option they choose (username/pass, FB, Google, T…

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## [Exclude category posts from displaying on home page?](https://meta.discourse.org/t/exclude-category-posts-from-displaying-on-home-page/125035)

<div class="topic-metadata">

**Author:** [@chris-remus](https://meta.discourse.org/u/chris-remus)\
**Replies:** 11\
**Last updated:** [October 16, 2019, 1:50am UTC](https://meta.discourse.org/t/exclude-category-posts-from-displaying-on-home-page/125035 "2019-10-16T01:50:39Z")

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Hi, Our daily update posts here - forum.stakingdefense.org Are overwhelming the other types of posts. Is it possible to exclude posts from the daily-network-updates category from displaying on the home page? Thank yo…

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## [Question about apostrophe](https://meta.discourse.org/t/question-about-apostrophe/131032)

<div class="topic-metadata">

**Author:** [@ayberk](https://meta.discourse.org/u/ayberk)\
**Replies:** 4\
**Last updated:** [October 15, 2019, 10:18pm UTC](https://meta.discourse.org/t/question-about-apostrophe/131032 "2019-10-15T22:18:14Z")

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Hello, How do I change the apostrophe I marked in red? Thank you.

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## [Min password length](https://meta.discourse.org/t/min-password-length/129518)

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**Author:** [@hosna](https://meta.discourse.org/u/hosna)\
**Replies:** 8\
**Last updated:** [October 15, 2019, 7:21pm UTC](https://meta.discourse.org/t/min-password-length/129518 "2019-10-15T19:21:39Z")

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Why I cant reduce min password length to less than 8? :thinking:

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## [Is there a way to make the main page category layout different for different themes?](https://meta.discourse.org/t/is-there-a-way-to-make-the-main-page-category-layout-different-for-different-themes/130960)

<div class="topic-metadata">

**Author:** [@Jennifer\_Abrams](https://meta.discourse.org/u/Jennifer_Abrams)\
**Replies:** 1\
**Last updated:** [October 15, 2019, 6:51pm UTC](https://meta.discourse.org/t/is-there-a-way-to-make-the-main-page-category-layout-different-for-different-themes/130960 "2019-10-15T18:51:59Z")

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In discourse users can pick their own themes in Preferences obviously But many settings seem to be site-wide instead of theme specific. Is there a way in CSS to set a particular category layout for each theme’s default…

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## [Handling cancelled memberships](https://meta.discourse.org/t/handling-cancelled-memberships/131058)

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**Author:** [@markwill](https://meta.discourse.org/u/markwill)\
**Replies:** 6\
**Last updated:** [October 15, 2019, 6:37pm UTC](https://meta.discourse.org/t/handling-cancelled-memberships/131058 "2019-10-15T18:37:21Z")

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I am using WordPress SSO to authorize folks who have purchased a membership (I implemented custom logic in WordPress to determine whether they are members). All is working well but I am wondering how to handle cancelled …

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## [Disable link preview feature?](https://meta.discourse.org/t/disable-link-preview-feature/118808)

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**Author:** [@Laurent](https://meta.discourse.org/u/Laurent)\
**Replies:** 6\
**Last updated:** [October 15, 2019, 4:08pm UTC](https://meta.discourse.org/t/disable-link-preview-feature/118808 "2019-10-15T16:08:32Z")

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Link previews are more often wrong than right, often showing content unrelated to the URL (not Discourse fault, I know it’s very hard to sum up the content of a web page). Also I think it gives too much weight to the UR…

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## [How to undelete posts?](https://meta.discourse.org/t/how-to-undelete-posts/131018)

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**Author:** [@Laurent](https://meta.discourse.org/u/Laurent)\
**Replies:** 2\
**Last updated:** [October 15, 2019, 8:37am UTC](https://meta.discourse.org/t/how-to-undelete-posts/131018 "2019-10-15T08:37:46Z")

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We’ve accidentally deleted all the posts inside a topic and we’d like to restore them. I can see the post in red but somehow can’t find any action that would undelete them. Can this currently be done and how?

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## [No option to create groups](https://meta.discourse.org/t/no-option-to-create-groups/107831)

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**Author:** [@mescortes](https://meta.discourse.org/u/mescortes)\
**Replies:** 3\
**Last updated:** [October 15, 2019, 7:51am UTC](https://meta.discourse.org/t/no-option-to-create-groups/107831 "2019-10-15T07:51:46Z")

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I don’t see the setting page to create groups. Am I missing something obvious?

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## [Missing "enable s3 uploads" setting](https://meta.discourse.org/t/missing-enable-s3-uploads-setting/131013)

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**Author:** [@AJRT](https://meta.discourse.org/u/AJRT)\
**Replies:** 1\
**Last updated:** [October 15, 2019, 5:50am UTC](https://meta.discourse.org/t/missing-enable-s3-uploads-setting/131013 "2019-10-15T05:50:58Z")

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Hello, I am using 2.4.0.beta6 (0de7e4339c) and I need to configure S3 upload ( Step 2: Configuring Discourse, (Superseded) Set up backup and image uploads to DigitalOcean Spaces ), but I do not have “enable s3 uploads” …

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## [Watched Word Filtered Post](https://meta.discourse.org/t/watched-word-filtered-post/130519)

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**Author:** [@ked](https://meta.discourse.org/u/ked)\
**Replies:** 2\
**Last updated:** [October 15, 2019, 2:39am UTC](https://meta.discourse.org/t/watched-word-filtered-post/130519 "2019-10-15T02:39:37Z")

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Upon the Watched Words feature catching a particular post and holding it for review (as shown here), when I hit Reject Post, a. does the User get any sort of notification message? b. does the post get tagged as Delet…

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## [Discourse not using brotli or gzip compression?](https://meta.discourse.org/t/discourse-not-using-brotli-or-gzip-compression/130874)

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**Author:** [@Canapin](https://meta.discourse.org/u/Canapin)\
**Replies:** 6\
**Last updated:** [October 14, 2019, 10:50pm UTC](https://meta.discourse.org/t/discourse-not-using-brotli-or-gzip-compression/130874 "2019-10-14T22:50:19Z")

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Hi. I installed Discourse on a CentOS server. I also use Centos web panel. It appears that the files aren’t compressed on Discourse though it is supposed to use brotli by default and fallback to gzip. Example for this …

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## [Registration modal/popup not showing up for private instance](https://meta.discourse.org/t/registration-modal-popup-not-showing-up-for-private-instance/130959)

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**Author:** [@fkohrt](https://meta.discourse.org/u/fkohrt)\
**Replies:** 12\
**Last updated:** [October 14, 2019, 9:43pm UTC](https://meta.discourse.org/t/registration-modal-popup-not-showing-up-for-private-instance/130959 "2019-10-14T21:43:22Z")

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Hi! Somewhere while upgrading from 2.4.0.beta1 to 2.4.0.beta2 to 2.4.0.beta4 (not sure on which upgrade exactly) the registration modal stopped showing up for new users. We use the OpenID Connect plugin to authenticate…

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## [Must reply to see the hidden link / Content](https://meta.discourse.org/t/must-reply-to-see-the-hidden-link-content/71382)

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**Author:** [@dimu001](https://meta.discourse.org/u/dimu001)\
**Replies:** 13\
**Last updated:** [October 14, 2019, 4:37pm UTC](https://meta.discourse.org/t/must-reply-to-see-the-hidden-link-content/71382 "2019-10-14T16:37:57Z")

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Any feature or plugins that require to reply need for the thread to see the relevant link or content ?

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## [Moderator move post, get 500 internal error, how to troubleshoot](https://meta.discourse.org/t/moderator-move-post-get-500-internal-error-how-to-troubleshoot/128328)

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**Author:** [@rldml](https://meta.discourse.org/u/rldml)\
**Replies:** 10\
**Last updated:** [October 14, 2019, 3:56pm UTC](https://meta.discourse.org/t/moderator-move-post-get-500-internal-error-how-to-troubleshoot/128328 "2019-10-14T15:56:17Z")

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Hello everyone, if we try to move a post from one thread to another, we sometimes get a ‘500 internal server error’ Is there some tutorial how to troubleshoot issues like this? Where i can find the log files to get det…

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## [Can the users see other's registering email?](https://meta.discourse.org/t/can-the-users-see-others-registering-email/130947)

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**Author:** [@zgzud8](https://meta.discourse.org/u/zgzud8)\
**Replies:** 1\
**Last updated:** [October 14, 2019, 1:08pm UTC](https://meta.discourse.org/t/can-the-users-see-others-registering-email/130947 "2019-10-14T13:08:31Z")

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Can the users of the forum view each other’s information? For example, registering an email? Thank you!

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## [Setting up s3: what happens to previous uploads?](https://meta.discourse.org/t/setting-up-s3-what-happens-to-previous-uploads/130928)

<div class="topic-metadata">

**Author:** [@hosna](https://meta.discourse.org/u/hosna)\
**Replies:** 3\
**Last updated:** [October 14, 2019, 9:05am UTC](https://meta.discourse.org/t/setting-up-s3-what-happens-to-previous-uploads/130928 "2019-10-14T09:05:00Z")

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If I enable s3 for uploads and backups according to the following how to: what happens to previously uploaded files?

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## [Negative filtering: Excluding tags from search](https://meta.discourse.org/t/negative-filtering-excluding-tags-from-search/125040)

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**Author:** [@Heather\_Dudley](https://meta.discourse.org/u/Heather_Dudley)\
**Replies:** 2\
**Last updated:** [October 13, 2019, 5:02pm UTC](https://meta.discourse.org/t/negative-filtering-excluding-tags-from-search/125040 "2019-10-13T17:02:04Z")

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Is it possible to filter out search results based on tags? For example, to do a search, but exclude the tag “trigger-warning”? We have a community that frequently discusses sensitive information that we don’t want to dis…

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## [Cannot use 2FA to reset password](https://meta.discourse.org/t/cannot-use-2fa-to-reset-password/130875)

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**Author:** [@koltl](https://meta.discourse.org/u/koltl)\
**Replies:** 5\
**Last updated:** [October 13, 2019, 4:31pm UTC](https://meta.discourse.org/t/cannot-use-2fa-to-reset-password/130875 "2019-10-13T16:31:52Z")

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I just installed Discourse on a VPS and recovered from a backup. I have 2FA on my account and when I sign on using the email (and link it sends me) w/o using password, it will ask for 2FA code which does work. But when…

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## [How do I translate URLs to a different language?](https://meta.discourse.org/t/how-do-i-translate-urls-to-a-different-language/130905)

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**Author:** [@ayberk](https://meta.discourse.org/u/ayberk)\
**Replies:** 1\
**Last updated:** [October 13, 2019, 3:26pm UTC](https://meta.discourse.org/t/how-do-i-translate-urls-to-a-different-language/130905 "2019-10-13T15:26:02Z")

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Hello, We’ve been using Discourse for a few days. We really loved it. But I could not solve a matter; How do I translate URLs to a different language? For example; https://forum.xxxxx.com/categories =\> kategoriler ht…

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## [Understanding-discourse-trust-levels - warning](https://meta.discourse.org/t/understanding-discourse-trust-levels-warning/130894)

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**Author:** [@Lure](https://meta.discourse.org/u/Lure)\
**Replies:** 1\
**Last updated:** [October 13, 2019, 11:43am UTC](https://meta.discourse.org/t/understanding-discourse-trust-levels-warning/130894 "2019-10-13T11:43:52Z")

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When user is promoted to TL1, he/she gets PM with the following link: But when you click it, you get this warning on Chrome/Mac: Is this something with my install at pojalabanda.com or browser?

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## [Searching a topic for a specific keyword](https://meta.discourse.org/t/searching-a-topic-for-a-specific-keyword/130853)

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**Author:** [@Brixey](https://meta.discourse.org/u/Brixey)\
**Replies:** 2\
**Last updated:** [October 12, 2019, 6:56pm UTC](https://meta.discourse.org/t/searching-a-topic-for-a-specific-keyword/130853 "2019-10-12T18:56:57Z")

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Some users on the Amazon forum of discourse are querying whether it is possible to do a browser search on an infinite scroll page for a key term on a given page of a thread instantaneously The complaint being Since A…

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## [Seeing true IP with Cloudflare and user deletion](https://meta.discourse.org/t/seeing-true-ip-with-cloudflare-and-user-deletion/130844)

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**Author:** [@MentalNomad](https://meta.discourse.org/u/MentalNomad)\
**Replies:** 2\
**Last updated:** [October 12, 2019, 4:59pm UTC](https://meta.discourse.org/t/seeing-true-ip-with-cloudflare-and-user-deletion/130844 "2019-10-12T16:59:11Z")

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Is there a setting to disable the IP blocking when a user is deleted? Default behavior blocks the user’s IP when you delete them, but we’re behind Cloudflare, so this merely blocks a random IP in Cloudflare’s ranges, wh…

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## [New Topic window hidden underneath header](https://meta.discourse.org/t/new-topic-window-hidden-underneath-header/130268)

<div class="topic-metadata">

**Author:** [@IM\_Reviewer](https://meta.discourse.org/u/IM_Reviewer)\
**Replies:** 11\
**Last updated:** [October 12, 2019, 4:08pm UTC](https://meta.discourse.org/t/new-topic-window-hidden-underneath-header/130268 "2019-10-12T16:08:42Z")

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https://forum.flowster.app/ We just noticed this today. When you click “New Topic” the popup is hidden underneath our header: Any ideas how to fix this? Thanks!

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## [PG::ReadOnlySqlTransaction: ERROR: cannot execute SELECT in a read-only transaction](https://meta.discourse.org/t/pg-error-cannot-execute-select-in-a-read-only-transaction/130799)

<div class="topic-metadata">

**Author:** [@Shubham\_Ranjan](https://meta.discourse.org/u/Shubham_Ranjan)\
**Replies:** 4\
**Last updated:** [October 12, 2019, 12:35pm UTC](https://meta.discourse.org/t/pg-error-cannot-execute-select-in-a-read-only-transaction/130799 "2019-10-12T12:35:35Z")

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I wanted to close some old topics by running a query in data explorer and setting the closed field to true by running a query. It appears that I cannot modify the data even with admin rights. Is there any way I can accom…

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## [Create a brief questionnaire for a new user signing-up in a private forum to help staff with the vetting process?](https://meta.discourse.org/t/create-a-brief-questionnaire-for-a-new-user-signing-up-in-a-private-forum-to-help-staff-with-the-vetting-process/130517)

<div class="topic-metadata">

**Author:** [@smileypants707](https://meta.discourse.org/u/smileypants707)\
**Replies:** 5\
**Last updated:** [October 12, 2019, 11:05am UTC](https://meta.discourse.org/t/create-a-brief-questionnaire-for-a-new-user-signing-up-in-a-private-forum-to-help-staff-with-the-vetting-process/130517 "2019-10-12T11:05:57Z")

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If the forum is set up to be private, and each new user has to be approved by staff before they have access to the community; is it possible for the sign up process to include a required field to help mods get an underst…

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## [How can I prevent users from deleting their accounts?](https://meta.discourse.org/t/how-can-i-prevent-users-from-deleting-their-accounts/50644)

<div class="topic-metadata">

**Author:** [@bek](https://meta.discourse.org/u/bek)\
**Replies:** 3\
**Last updated:** [October 12, 2019, 6:40am UTC](https://meta.discourse.org/t/how-can-i-prevent-users-from-deleting-their-accounts/50644 "2019-10-12T06:40:47Z")

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Hey. I noticed that community users (at least in my community) can delete their accounts. I want to prevent them from doing this. But I can’t find proper setting in administration panel. In meta.discourse I couldn’t see…

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## [“Signup After Approval” Email Template Won't Save](https://meta.discourse.org/t/signup-after-approval-email-template-wont-save/130801)

<div class="topic-metadata">

**Author:** [@kimardenmiller](https://meta.discourse.org/u/kimardenmiller)\
**Replies:** 2\
**Last updated:** [October 11, 2019, 6:32pm UTC](https://meta.discourse.org/t/signup-after-approval-email-template-wont-save/130801 "2019-10-11T18:32:08Z")

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Error: The following interpolation key(s) are invalid: "email\_token" I see this solution below, but doesn’t the user need the token to click and complete their signup? Just removing %{email\_token} is ok? Here is the…

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## [Problem upgrading Discourse](https://meta.discourse.org/t/problem-upgrading-discourse/122382)

<div class="topic-metadata">

**Author:** [@wglass](https://meta.discourse.org/u/wglass)\
**Replies:** 4\
**Last updated:** [October 11, 2019, 5:35pm UTC](https://meta.discourse.org/t/problem-upgrading-discourse/122382 "2019-10-11T17:35:14Z")

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Hi, I’m upgrading Discourse v2.3.0.beta8 +212 → 2.4.0.beta1. First I upgraded the docker manager from the Web UI. Then the web UI told me I needed to upgrade in the command line, so I did that. I’ve had repeated e…

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