# Product Support

**URL:** https://meta.discourse.org/c/support/6.md?page=678

[Latest](https://meta.discourse.org/latest.md) · [Categories](https://meta.discourse.org/categories.md) · [Tags](https://meta.discourse.org/tags.md)

**Page:** 679

---

## [Deleting posts containing X word](https://meta.discourse.org/t/deleting-posts-containing-x-word/130523)

<div class="topic-metadata">

**Author:** [@justinGP](https://meta.discourse.org/u/justinGP)\
**Replies:** 4\
**Last updated:** [October 10, 2019, 5:55pm UTC](https://meta.discourse.org/t/deleting-posts-containing-x-word/130523 "2019-10-10T17:55:08Z")

</div>

Hello, hope everyone is having a good day! My forum recently has a new policy where we’re cutting down on certain types of explicit language and we would like to remove them from view for both users and Google. I used th…

---

## [Installing Discourse With Plesk Onyx (Ubuntu 14.04)](https://meta.discourse.org/t/installing-discourse-with-plesk-onyx-ubuntu-14-04/65602)

<div class="topic-metadata">

**Author:** [@dgateles](https://meta.discourse.org/u/dgateles)\
**Replies:** 47\
**Last updated:** [October 10, 2019, 4:06pm UTC](https://meta.discourse.org/t/installing-discourse-with-plesk-onyx-ubuntu-14-04/65602 "2019-10-10T16:06:09Z")

</div>

Install Discourse on Plesk Onyx is simple! Lie, I’ve been trying for two days until it works. Update: This method will works with Ubuntu 14.04, 16.04 and Debian only. First install Docker on Plesk Extensions. ▶ Install…

---

## [Auto-remove accounts when SSO ID is not longer valid](https://meta.discourse.org/t/auto-remove-accounts-when-sso-id-is-not-longer-valid/130697)

<div class="topic-metadata">

**Author:** [@rlaliberty](https://meta.discourse.org/u/rlaliberty)\
**Replies:** 1\
**Last updated:** [October 10, 2019, 3:33pm UTC](https://meta.discourse.org/t/auto-remove-accounts-when-sso-id-is-not-longer-valid/130697 "2019-10-10T15:33:31Z")

</div>

Our community relies on a user owning our software product in order to start posting on the site. When their account is deleted internally (say, they return the product or factory reset), we’d like to also nuke the Disco…

---

## [Programming community](https://meta.discourse.org/t/programming-community/130682)

<div class="topic-metadata">

**Author:** [@weulerfilho](https://meta.discourse.org/u/weulerfilho)\
**Replies:** 1\
**Last updated:** [October 10, 2019, 1:39pm UTC](https://meta.discourse.org/t/programming-community/130682 "2019-10-10T13:39:22Z")

</div>

def testing(): print("Hello World!") question = input() print("My question is ", question) Hi, I’m willing to create a Python programming community with Discourse. I have three main questions: How much am I abl…

---

## [How to use SSO (Discourse on subdomain)](https://meta.discourse.org/t/how-to-use-sso-discourse-on-subdomain/76630)

<div class="topic-metadata">

**Author:** [@Jean-Michel25](https://meta.discourse.org/u/Jean-Michel25)\
**Replies:** 12\
**Last updated:** [October 10, 2019, 11:50am UTC](https://meta.discourse.org/t/how-to-use-sso-discourse-on-subdomain/76630 "2019-10-10T11:50:30Z")

</div>

Hello Many time to read topics, but I cannot undestand how to do. Maybe you can help me ? We installed a Discourse forum on OVH VPS, subdomain of our site (forum.mysite.com) Old users will be imported into Discourse …

---

## [Ssl\_error\_bad\_cert\_domain](https://meta.discourse.org/t/ssl-error-bad-cert-domain/130676)

<div class="topic-metadata">

**Author:** [@nephilim75](https://meta.discourse.org/u/nephilim75)\
**Replies:** 1\
**Last updated:** [October 10, 2019, 10:06am UTC](https://meta.discourse.org/t/ssl-error-bad-cert-domain/130676 "2019-10-10T10:06:23Z")

</div>

Hello I just followed this guide to change the FQDN of my forum. But it looks like the LetsEncrypt certificate hasn’t been updated yet. Any idea how I can get this fixed? Kind regards //neph

---

## [Is iPage.com a compatible website hosting service?](https://meta.discourse.org/t/is-ipage-com-a-compatible-website-hosting-service/130648)

<div class="topic-metadata">

**Author:** [@Samivan\_911](https://meta.discourse.org/u/Samivan_911)\
**Replies:** 1\
**Last updated:** [October 10, 2019, 3:41am UTC](https://meta.discourse.org/t/is-ipage-com-a-compatible-website-hosting-service/130648 "2019-10-10T03:41:56Z")

</div>

Is iPage.com a compatible website hosting service for a discourse forum?

---

## [Force\_https not working with GCP Ingress](https://meta.discourse.org/t/force-https-not-working-with-gcp-ingress/130593)

<div class="topic-metadata">

**Author:** [@pfaffman](https://meta.discourse.org/u/pfaffman)\
**Replies:** 7\
**Last updated:** [October 9, 2019, 11:29pm UTC](https://meta.discourse.org/t/force-https-not-working-with-gcp-ingress/130593 "2019-10-09T23:29:18Z")

</div>

I’ve got a kubernetes instance on GCP. Everything seems fine, but somehow force\_https isn’t forcing a redirect and the sill can be retrieved on http://. My solution for now has been to add this stanza to app.yml. -…

---

## [Edit Limit for Forum](https://meta.discourse.org/t/edit-limit-for-forum/130524)

<div class="topic-metadata">

**Author:** [@jousefm](https://meta.discourse.org/u/jousefm)\
**Replies:** 1\
**Last updated:** [October 9, 2019, 10:14pm UTC](https://meta.discourse.org/t/edit-limit-for-forum/130524 "2019-10-09T22:14:32Z")

</div>

Hi guys! Does anyone know how to change the edit limit of the forum? A user has the problem that he performed too many edits and I was wondering if there is a specific function in the backend handling this. Cheers! …

---

## [How to modify Dockerfile?](https://meta.discourse.org/t/how-to-modify-dockerfile/130531)

<div class="topic-metadata">

**Author:** [@slackmoehrle](https://meta.discourse.org/u/slackmoehrle)\
**Replies:** 9\
**Last updated:** [October 9, 2019, 10:01pm UTC](https://meta.discourse.org/t/how-to-modify-dockerfile/130531 "2019-10-09T22:01:21Z")

</div>

I have a few other Docker containers and I run steps like this: # Copy the current directory contents into the container at /app COPY html /usr/share/nginx/html/ COPY dim.local.crt /etc/nginx/ssl/ COPY dim.local.key /et…

---

## [Image title and alt tags not displaying](https://meta.discourse.org/t/image-title-and-alt-tags-not-displaying/38918)

<div class="topic-metadata">

**Author:** [@pfaffman](https://meta.discourse.org/u/pfaffman)\
**Replies:** 9\
**Last updated:** [October 9, 2019, 3:26pm UTC](https://meta.discourse.org/t/image-title-and-alt-tags-not-displaying/38918 "2019-10-09T15:26:31Z")

</div>

I’m in academia and there’s a huge push about accessibility since Harvard and MIT got ADA suits because MOOCs weren’t screen-reader compliant. I’m trying to be a good citizen and include alt tags, but it seems that they …

---

## [Mathjax not working](https://meta.discourse.org/t/mathjax-not-working/130558)

<div class="topic-metadata">

**Author:** [@AnkitJain](https://meta.discourse.org/u/AnkitJain)\
**Replies:** 5\
**Last updated:** [October 9, 2019, 12:11pm UTC](https://meta.discourse.org/t/mathjax-not-working/130558 "2019-10-09T12:11:07Z")

</div>

I tried to get a fraction with this code: $$\\frac{a}{b}$$ It gives the above text itself. I checked plugin is enabled.

---

## [Edit tags when replying](https://meta.discourse.org/t/edit-tags-when-replying/130496)

<div class="topic-metadata">

**Author:** [@surety](https://meta.discourse.org/u/surety)\
**Replies:** 1\
**Last updated:** [October 8, 2019, 5:20pm UTC](https://meta.discourse.org/t/edit-tags-when-replying/130496 "2019-10-08T17:20:19Z")

</div>

Is there any way to edit topic tags when replying? I couldn’t find a setting for it. When we were using bbpress our moderators could add/edit tags in the same form where they were replying which saved time. Now we have t…

---

## [Add introductory text for sign-up](https://meta.discourse.org/t/add-introductory-text-for-sign-up/130396)

<div class="topic-metadata">

**Author:** [@BenjaminScholz](https://meta.discourse.org/u/BenjaminScholz)\
**Replies:** 3\
**Last updated:** [October 8, 2019, 5:09pm UTC](https://meta.discourse.org/t/add-introductory-text-for-sign-up/130396 "2019-10-08T17:09:14Z")

</div>

Dear all, We would like to not only add more optional user fields at sign-up for organizations but also a short introductory text at the beginning in which we explain why such additional information would be helpful for…

---

## [System upload not using s3 cdn url](https://meta.discourse.org/t/system-upload-not-using-s3-cdn-url/100729)

<div class="topic-metadata">

**Author:** [@joshuaavalon](https://meta.discourse.org/u/joshuaavalon)\
**Replies:** 9\
**Last updated:** [October 8, 2019, 4:24pm UTC](https://meta.discourse.org/t/system-upload-not-using-s3-cdn-url/100729 "2019-10-08T16:24:41Z")

</div>

Version v2.2.0.beta3 +153 I am using minio as a S3 gateway internal. However, when upload a image, it does not using the CDN url. For example, uploading a avatar and it uses a internal IP instead of cdn url. This make …

---

## [Plugin produces exceptions when entering topic](https://meta.discourse.org/t/plugin-produces-exceptions-when-entering-topic/130440)

<div class="topic-metadata">

**Author:** [@ValdikSS](https://meta.discourse.org/u/ValdikSS)\
**Replies:** 2\
**Last updated:** [October 8, 2019, 12:45pm UTC](https://meta.discourse.org/t/plugin-produces-exceptions-when-entering-topic/130440 "2019-10-08T12:45:31Z")

</div>

I get the following exception message in the logs when entering some topic on my forum. /var/www/discourse/plugins/discourse-translator/services/discourse\_translator/microsoft.rb:69:in \`access\_token' /var/www/discourse/…

---

## [Comment Reply Threading / Linking on the WordPress Side](https://meta.discourse.org/t/comment-reply-threading-linking-on-the-wordpress-side/71711)

<div class="topic-metadata">

**Author:** [@Berto](https://meta.discourse.org/u/Berto)\
**Replies:** 18\
**Last updated:** [October 8, 2019, 12:13am UTC](https://meta.discourse.org/t/comment-reply-threading-linking-on-the-wordpress-side/71711 "2019-10-08T00:13:16Z")

</div>

Hi, one major issue I’m having with the WP-Discourse plugin is that comment replies are unclear. When there is a comment reply in Discourse, the WordPress side does not show what it’s a reply to. It’s just a pure flat co…

---

## [House Ads option in Plugins keeps loading and nothings shows](https://meta.discourse.org/t/house-ads-option-in-plugins-keeps-loading-and-nothings-shows/130350)

<div class="topic-metadata">

**Author:** [@thegurjyot](https://meta.discourse.org/u/thegurjyot)\
**Replies:** 4\
**Last updated:** [October 7, 2019, 7:27pm UTC](https://meta.discourse.org/t/house-ads-option-in-plugins-keeps-loading-and-nothings-shows/130350 "2019-10-07T19:27:51Z")

</div>

My website is at Version: 2.4.0.beta5 which is the latest at the moment. Today I wanted to add new ads using House Ads plugin but it kept loading and nothing happened. The page doesn’t show or you can say that I keep see…

---

## [Discobot not greeting new patreon users?](https://meta.discourse.org/t/discobot-not-greeting-new-patreon-users/114829)

<div class="topic-metadata">

**Author:** [@alexwoolfson](https://meta.discourse.org/u/alexwoolfson)\
**Replies:** 29\
**Last updated:** [October 7, 2019, 5:17pm UTC](https://meta.discourse.org/t/discobot-not-greeting-new-patreon-users/114829 "2019-10-07T17:17:17Z")

</div>

So, I’ve just launched my site to my patrons. And something that I had enthusiastically promoted to them is the awesome discobot greeting and tutorial. But, for some reason, it doesn’t look like it’s being sent out to my…

---

## [Lost drafts in iOS apps due to swipe-up gesture](https://meta.discourse.org/t/lost-drafts-in-ios-apps-due-to-swipe-up-gesture/128542)

<div class="topic-metadata">

**Author:** [@kemitchell](https://meta.discourse.org/u/kemitchell)\
**Replies:** 13\
**Last updated:** [October 7, 2019, 4:38pm UTC](https://meta.discourse.org/t/lost-drafts-in-ios-apps-due-to-swipe-up-gesture/128542 "2019-10-07T16:38:42Z")

</div>

I’ve lost a few drafts using the iOS app since the interface update. This happens sometimes when I’m scrolling up and down among previous posts as I type, and accidentally trigger a gesture to swipe the whole forum down,…

---

## [Discourse data analysis - Not able to understand some of the column names](https://meta.discourse.org/t/discourse-data-analysis-not-able-to-understand-some-of-the-column-names/130199)

<div class="topic-metadata">

**Author:** [@Shubham\_Ranjan](https://meta.discourse.org/u/Shubham_Ranjan)\
**Replies:** 2\
**Last updated:** [October 7, 2019, 4:23pm UTC](https://meta.discourse.org/t/discourse-data-analysis-not-able-to-understand-some-of-the-column-names/130199 "2019-10-07T16:23:01Z")

</div>

Hi, I’m trying to analyse some data but I have come across a lot of column names which I do not understand. Is there any resource which I can refer to get an idea about those terms. For instance in the application\_reque…

---

## [TL4s posting in archived topics](https://meta.discourse.org/t/tl4s-posting-in-archived-topics/130355)

<div class="topic-metadata">

**Author:** [@Heather\_Dudley](https://meta.discourse.org/u/Heather_Dudley)\
**Replies:** 5\
**Last updated:** [October 7, 2019, 6:14am UTC](https://meta.discourse.org/t/tl4s-posting-in-archived-topics/130355 "2019-10-07T06:14:01Z")

</div>

Is this a bug, or an intended feature? If it’s intended behavior, how can I restrict it, if at all? I’ve closed a number of threads as no longer timely. I’ve been making regular updates about our transition from the old…

---

## [BlockAdBlock implementation : how?](https://meta.discourse.org/t/blockadblock-implementation-how/130306)

<div class="topic-metadata">

**Author:** [@nekodroid](https://meta.discourse.org/u/nekodroid)\
**Replies:** 5\
**Last updated:** [October 6, 2019, 11:35pm UTC](https://meta.discourse.org/t/blockadblock-implementation-how/130306 "2019-10-06T23:35:45Z")

</div>

I’d like to implement BlockAdBlock on my Discourse installation. I’ve tried using the official ad-plugin, but I guess it’s not how it works. Any help would be greatly appreciated ! If anyone has ever managed to make i…

---

## [How do I disable the numbers next to every word?](https://meta.discourse.org/t/how-do-i-disable-the-numbers-next-to-every-word/130095)

<div class="topic-metadata">

**Author:** [@Yılmaz\_Saraç](https://meta.discourse.org/u/Y%C4%B1lmaz_Sara%C3%A7)\
**Replies:** 2\
**Last updated:** [October 6, 2019, 6:17pm UTC](https://meta.discourse.org/t/how-do-i-disable-the-numbers-next-to-every-word/130095 "2019-10-06T18:17:20Z")

</div>

Hi, I am new on discourse. ID’s appeared on link elements on my discourse installation as seen on screen shot and i didnt found setting for this. Rebuilded, restarted vps, changed default language but not worked.

---

## [Discourse always posts in general using API](https://meta.discourse.org/t/discourse-always-posts-in-general-using-api/70276)

<div class="topic-metadata">

**Author:** [@dylanh724](https://meta.discourse.org/u/dylanh724)\
**Replies:** 4\
**Last updated:** [October 5, 2019, 9:53pm UTC](https://meta.discourse.org/t/discourse-always-posts-in-general-using-api/70276 "2019-10-05T21:53:48Z")

</div>

Whenever I post via the API, I tested it in Postman and it sends the right things to the right category. However, when I more or less copy+paste the same thing with an http POST (via JavaScript), I get everything right……

---

## [Is it possible to change the url structure?](https://meta.discourse.org/t/is-it-possible-to-change-the-url-structure/130318)

<div class="topic-metadata">

**Author:** [@buckydroid](https://meta.discourse.org/u/buckydroid)\
**Replies:** 1\
**Last updated:** [October 5, 2019, 8:59pm UTC](https://meta.discourse.org/t/is-it-possible-to-change-the-url-structure/130318 "2019-10-05T20:59:37Z")

</div>

Sooo I want to change the topic url structure from domain.com/t/ to domain.com/post/ Is it possible to do it in Discourse? :frowning:

---

## [Received email logs stopped](https://meta.discourse.org/t/received-email-logs-stopped/130314)

<div class="topic-metadata">

**Author:** [@oxxi](https://meta.discourse.org/u/oxxi)\
**Replies:** 2\
**Last updated:** [October 5, 2019, 8:18pm UTC](https://meta.discourse.org/t/received-email-logs-stopped/130314 "2019-10-05T20:18:17Z")

</div>

Users report that their emails are being dropped. I can’t find any evidence of this in the logs - but, I just tried to create a topic via email and it didn’t work (it worked some time in the past…). And suspiciously, the…

---

## [Upload native video option isnt showing](https://meta.discourse.org/t/upload-native-video-option-isnt-showing/130286)

<div class="topic-metadata">

**Author:** [@Islander](https://meta.discourse.org/u/Islander)\
**Replies:** 1\
**Last updated:** [October 5, 2019, 5:00am UTC](https://meta.discourse.org/t/upload-native-video-option-isnt-showing/130286 "2019-10-05T05:00:04Z")

</div>

While we are in the testing of our beta forum site, why dont I see the local upload feature there for videos? The only ones we have is for images. Like here the upload feature does include mp4, mov etc while not for us? …

---

## [How to build a Discourse Installation with an Open Source WAF](https://meta.discourse.org/t/how-to-build-a-discourse-installation-with-an-open-source-waf/130283)

<div class="topic-metadata">

**Author:** [@joelradon](https://meta.discourse.org/u/joelradon)\
**Replies:** 1\
**Last updated:** [October 5, 2019, 2:41am UTC](https://meta.discourse.org/t/how-to-build-a-discourse-installation-with-an-open-source-waf/130283 "2019-10-05T02:41:27Z")

</div>

I am not allowed to post in How-Tos so I will post this here :slight\_smile: Overview The goal is to add a WAF to existing resources while maintaining performance on a small installation. In this example, we will use a …

---

## [After updating website wont come back online](https://meta.discourse.org/t/after-updating-website-wont-come-back-online/128391)

<div class="topic-metadata">

**Author:** [@Noba](https://meta.discourse.org/u/Noba)\
**Replies:** 9\
**Last updated:** [October 5, 2019, 12:49am UTC](https://meta.discourse.org/t/after-updating-website-wont-come-back-online/128391 "2019-10-05T00:49:09Z")

</div>

After updating the website via ssh and rebuilding the app the website is down and won’t come up, anyone know what’s causing the issue and how to fix?

[Previous page](https://meta.discourse.org/c/support/6.md?page=677)

[Next page](https://meta.discourse.org/c/support/6.md?page=679)
