# Product Support

**URL:** https://meta.discourse.org/c/support/6.md?page=683

[Latest](https://meta.discourse.org/latest.md) · [Categories](https://meta.discourse.org/categories.md) · [Tags](https://meta.discourse.org/tags.md)

**Page:** 684

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## [Deep linking (headers) isn't working for my site in Firefox?](https://meta.discourse.org/t/deep-linking-headers-isnt-working-for-my-site-in-firefox/128586)

<div class="topic-metadata">

**Author:** [@dsfg](https://meta.discourse.org/u/dsfg)\
**Replies:** 10\
**Last updated:** [September 18, 2019, 9:47pm UTC](https://meta.discourse.org/t/deep-linking-headers-isnt-working-for-my-site-in-firefox/128586 "2019-09-18T21:47:32Z")

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Hi, I try to structure a longer post with deep links like Linking to a heading within a post or topic. But there is no reaction of Firefox to clicks to the links. It would be helpful as anybody can explain to me what …

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## [How do I create categories in Discourse?](https://meta.discourse.org/t/how-do-i-create-categories-in-discourse/128938)

<div class="topic-metadata">

**Author:** [@afarooque](https://meta.discourse.org/u/afarooque)\
**Replies:** 4\
**Last updated:** [June 8, 2023, 5:48am UTC](https://meta.discourse.org/t/how-do-i-create-categories-in-discourse/128938 "2023-06-08T05:48:39Z")

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How do I create categories in Discourse?

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## [Error when discourse is opened first time on a browser](https://meta.discourse.org/t/error-when-discourse-is-opened-first-time-on-a-browser/128931)

<div class="topic-metadata">

**Author:** [@Earlie](https://meta.discourse.org/u/Earlie)\
**Replies:** 3\
**Last updated:** [September 18, 2019, 6:46pm UTC](https://meta.discourse.org/t/error-when-discourse-is-opened-first-time-on-a-browser/128931 "2019-09-18T18:46:23Z")

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I have installed a discourse instance on Digital Ocen, after having completed the setup when trying to start discourse a blank page opens with the following text: \<?php /\*\* \* Front to the WordPress application. Thi…

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## [Is there a default email address for categories?](https://meta.discourse.org/t/is-there-a-default-email-address-for-categories/128924)

<div class="topic-metadata">

**Author:** [@Vraag](https://meta.discourse.org/u/Vraag)\
**Replies:** 3\
**Last updated:** [September 18, 2019, 5:34pm UTC](https://meta.discourse.org/t/is-there-a-default-email-address-for-categories/128924 "2019-09-18T17:34:14Z")

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What is the default email address for categories? If it doesn’t exist, do I have to manually add a custom incoming email address for every single category? I thought that, if the category name is “Hello”, then hello@di…

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## [\[DigitalOcean\] hostname having "www" in A records showing blank page](https://meta.discourse.org/t/digitalocean-hostname-having-www-in-a-records-showing-blank-page/128227)

<div class="topic-metadata">

**Author:** [@Systmyz](https://meta.discourse.org/u/Systmyz)\
**Replies:** 22\
**Last updated:** [September 18, 2019, 2:58pm UTC](https://meta.discourse.org/t/digitalocean-hostname-having-www-in-a-records-showing-blank-page/128227 "2019-09-18T14:58:26Z")

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Hello members, In the DNS records of my DigitalOcean Droplet, I have created two “A” record of my domain with hostname “www” www.HardwareMana.community & Blank HardwareMana.community, which are pointed towards the Cloud…

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## [Issues with using keyboard shortcut to select post to edit](https://meta.discourse.org/t/issues-with-using-keyboard-shortcut-to-select-post-to-edit/286579)

<div class="topic-metadata">

**Author:** [@ganncamp](https://meta.discourse.org/u/ganncamp)\
**Replies:** 18\
**Last updated:** [September 18, 2019, 1:41pm UTC](https://meta.discourse.org/t/issues-with-using-keyboard-shortcut-to-select-post-to-edit/286579 "2019-09-18T13:41:29Z")

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Thanks for the pointer! I happen to have a find-as-you-type extension installed that apparently blocks that functionality, so that doesn’t work for me, but it would have been nice. As a sidenote, in Jira I get the fin…

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## [Link to own domain results in "Internal Server Error"](https://meta.discourse.org/t/link-to-own-domain-results-in-internal-server-error/125332)

<div class="topic-metadata">

**Author:** [@klopsknoedel](https://meta.discourse.org/u/klopsknoedel)\
**Replies:** 5\
**Last updated:** [September 18, 2019, 8:43am UTC](https://meta.discourse.org/t/link-to-own-domain-results-in-internal-server-error/125332 "2019-09-18T08:43:23Z")

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Hi, currently we are using Discourse v2.3.2 and we’ve faced a weird issue. If I create a topic or post with a link to the domain of the forum (without a path) I’m unable to save because of an Internal Server Error. Let…

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## [Renaming and Recategorizing... for TL2?](https://meta.discourse.org/t/renaming-and-recategorizing-for-tl2/128868)

<div class="topic-metadata">

**Author:** [@Heather\_Dudley](https://meta.discourse.org/u/Heather_Dudley)\
**Replies:** 1\
**Last updated:** [September 18, 2019, 6:35am UTC](https://meta.discourse.org/t/renaming-and-recategorizing-for-tl2/128868 "2019-09-18T06:35:55Z")

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Somehow I’ve set TL2s to be able to rename and recategorize instead of TL3, but I can’t figure out how to change it back. The only thing I can figure is that giving TL2 “make wiki” did it, but I swear I’ve looked everyw…

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## [Excon SSL Verify issue for ONEBOX](https://meta.discourse.org/t/excon-ssl-verify-issue-for-onebox/128747)

<div class="topic-metadata">

**Author:** [@Brown\_Glenn](https://meta.discourse.org/u/Brown_Glenn)\
**Replies:** 7\
**Last updated:** [September 18, 2019, 5:23am UTC](https://meta.discourse.org/t/excon-ssl-verify-issue-for-onebox/128747 "2019-09-18T05:23:58Z")

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Hi Everyone, I’ve just setup and started testing a Discourse server and so far it’s great. I have an issue where onebox fails to work due to what I think is a SSL inspection filter that fails to verify with excon gem. …

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## [How to stop the showing the number of unread posts on the web tab?](https://meta.discourse.org/t/how-to-stop-the-showing-the-number-of-unread-posts-on-the-web-tab/128748)

<div class="topic-metadata">

**Author:** [@xiasummer](https://meta.discourse.org/u/xiasummer)\
**Replies:** 3\
**Last updated:** [September 18, 2019, 4:28am UTC](https://meta.discourse.org/t/how-to-stop-the-showing-the-number-of-unread-posts-on-the-web-tab/128748 "2019-09-18T04:28:53Z")

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I thought I saw it somewhere but can’t find it now. Now when I log in to my account, there will be the number of posts that I’ve not read on the webpage tab, like this: This might mean that there are 2 posts that I h…

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## [Turning off the FTFY repeated question mark feature](https://meta.discourse.org/t/turning-off-the-ftfy-repeated-question-mark-feature/69414)

<div class="topic-metadata">

**Author:** [@jmsachs](https://meta.discourse.org/u/jmsachs)\
**Replies:** 2\
**Last updated:** [September 5, 2017, 6:47pm UTC](https://meta.discourse.org/t/turning-off-the-ftfy-repeated-question-mark-feature/69414 "2017-09-05T18:47:05Z")

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OK, it looks like Discourse reduces multiple question marks; the next bullet points show 1-5 question marks: ? ?? ??? ??? ??? Discourse has decided that more than three question marks should not be allowed. How can I…

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## [After update to 2.4.0.beta4 lost log out button](https://meta.discourse.org/t/after-update-to-2-4-0-beta4-lost-log-out-button/128844)

<div class="topic-metadata">

**Author:** [@aksoforever](https://meta.discourse.org/u/aksoforever)\
**Replies:** 2\
**Last updated:** [September 17, 2019, 11:16pm UTC](https://meta.discourse.org/t/after-update-to-2-4-0-beta4-lost-log-out-button/128844 "2019-09-17T23:16:34Z")

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Anyone can help me, i lost the log out button after update.

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## [Discourse installation for beginners but are willing to be part of the community](https://meta.discourse.org/t/discourse-installation-for-beginners-but-are-willing-to-be-part-of-the-community/128633)

<div class="topic-metadata">

**Author:** [@Earlie](https://meta.discourse.org/u/Earlie)\
**Replies:** 62\
**Last updated:** [September 17, 2019, 9:41pm UTC](https://meta.discourse.org/t/discourse-installation-for-beginners-but-are-willing-to-be-part-of-the-community/128633 "2019-09-17T21:41:36Z")

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Hello to all, I am really eager to know if there is a comprehensive step by step guide available for discourse installation possibly with illustrations, including email and domain setup for beginners and, who have somew…

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## [Is there a URL for just log-in, and another for log-in/sign-up?](https://meta.discourse.org/t/is-there-a-url-for-just-log-in-and-another-for-log-in-sign-up/128796)

<div class="topic-metadata">

**Author:** [@waffleslop](https://meta.discourse.org/u/waffleslop)\
**Replies:** 3\
**Last updated:** [September 17, 2019, 6:11pm UTC](https://meta.discourse.org/t/is-there-a-url-for-just-log-in-and-another-for-log-in-sign-up/128796 "2019-09-17T18:11:23Z")

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I’d like to have 2 URLs available: Login Login & Sign-up Is this possible? The use-case is for the iOS single site app I’m building. I want people to only be able to log-in via the app, and able to sign-up outside the…

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## [Avatars not Uploading to S3](https://meta.discourse.org/t/avatars-not-uploading-to-s3/128240)

<div class="topic-metadata">

**Author:** [@markersocial](https://meta.discourse.org/u/markersocial)\
**Replies:** 5\
**Last updated:** [September 17, 2019, 2:32pm UTC](https://meta.discourse.org/t/avatars-not-uploading-to-s3/128240 "2019-09-17T14:32:48Z")

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So I migrated to using S3 for uploads a few months back for one forum. Overall it seemed like a success. Uploads from new posts are going to S3 perfect Migration of old uploads from posts to S3 worked fine using rake u…

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## [Possible to add comment count (to a Ghost blog)?](https://meta.discourse.org/t/possible-to-add-comment-count-to-a-ghost-blog/73336)

<div class="topic-metadata">

**Author:** [@stromfeldt](https://meta.discourse.org/u/stromfeldt)\
**Replies:** 5\
**Last updated:** [September 17, 2019, 1:28pm UTC](https://meta.discourse.org/t/possible-to-add-comment-count-to-a-ghost-blog/73336 "2019-09-17T13:28:51Z")

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I just integrated Discourse into a Ghost blog I recently started up and am using the Eston theme. By default Eston is set up to use Disqus, which comes with the possibility to add a widget of the comment count at the bot…

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## [Customizing the "About" page sub-header links](https://meta.discourse.org/t/customizing-the-about-page-sub-header-links/128762)

<div class="topic-metadata">

**Author:** [@smileypants707](https://meta.discourse.org/u/smileypants707)\
**Replies:** 2\
**Last updated:** [September 17, 2019, 8:38am UTC](https://meta.discourse.org/t/customizing-the-about-page-sub-header-links/128762 "2019-09-17T08:38:34Z")

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I really like the level of detail that Plex put in to developing their forum. One thing I like in particular, is that they managed to plant a Guidelines link into the sub-header of the About page: Now, what if I don’…

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## [Discourse on t2.micro AWS instance](https://meta.discourse.org/t/discourse-on-t2-micro-aws-instance/128704)

<div class="topic-metadata">

**Author:** [@AndyML](https://meta.discourse.org/u/AndyML)\
**Replies:** 1\
**Last updated:** [September 17, 2019, 5:26am UTC](https://meta.discourse.org/t/discourse-on-t2-micro-aws-instance/128704 "2019-09-17T05:26:51Z")

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I’m a linux admin, somewhat familiar with AWS, and was asked to assist a team in implementing discourse on a t2.micro (free tier eligible) AWS instance. When we were done, the team requested I posted my methods here for …

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## [How to style text when "Customizing\>Text" in the Admin back-end?](https://meta.discourse.org/t/how-to-style-text-when-customizing-text-in-the-admin-back-end/128725)

<div class="topic-metadata">

**Author:** [@4ndy](https://meta.discourse.org/u/4ndy)\
**Replies:** 1\
**Last updated:** [September 17, 2019, 5:08am UTC](https://meta.discourse.org/t/how-to-style-text-when-customizing-text-in-the-admin-back-end/128725 "2019-09-17T05:08:27Z")

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Hello, I wanted to add some info to my unsubscribe page. Users sign up via an external form and we then email them invites. When they unsubscribe from forum emails, we want to let them know that if they want to complet…

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## [How can we upload a motion graph?](https://meta.discourse.org/t/how-can-we-upload-a-motion-graph/128000)

<div class="topic-metadata">

**Author:** [@xiasummer](https://meta.discourse.org/u/xiasummer)\
**Replies:** 2\
**Last updated:** [September 17, 2019, 2:26am UTC](https://meta.discourse.org/t/how-can-we-upload-a-motion-graph/128000 "2019-09-17T02:26:57Z")

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I know that we can upload a .gif file to have the motion effect. While I’m wondering other types of motions, like this link: https://p1.pstatp.com/large/pgc-image/d68dadb0fba442cba38267b9187ced4d It should be sth like…

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## [Can't use 'none' DISCOURSE\_SMTP\_AUTHENTICATION](https://meta.discourse.org/t/cant-use-none-discourse-smtp-authentication/55833)

<div class="topic-metadata">

**Author:** [@anthony-o](https://meta.discourse.org/u/anthony-o)\
**Replies:** 14\
**Last updated:** [September 16, 2019, 9:17pm UTC](https://meta.discourse.org/t/cant-use-none-discourse-smtp-authentication/55833 "2019-09-16T21:17:41Z")

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According to GitHub - discourse/discourse: A platform for community discussion. Free, open, simple. · GitHub, I should be able to set DISCOURSE\_SMTP\_AUTHENTICATION: 'none' in the env: section of my app.yml configuration …

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## [Add WhiteListIframe embed of everycircuit.com](https://meta.discourse.org/t/add-whitelistiframe-embed-of-everycircuit-com/66954)

<div class="topic-metadata">

**Author:** [@Bank\_Live](https://meta.discourse.org/u/Bank_Live)\
**Replies:** 9\
**Last updated:** [September 16, 2019, 9:11pm UTC](https://meta.discourse.org/t/add-whitelistiframe-embed-of-everycircuit-com/66954 "2019-09-16T21:11:23Z")

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\<a href="http://everycircuit.com/circuit/5222925563068416"\>Push-Pull Boot Converter - EveryCircuit\</a\>\<br\> \<iframe width="560" height="360" src="http://everycircuit.com/embed/5222925563068416" frameborder="0"\>…

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## [Installed Discourse on subdomain via DigitalOcean Droplet. How do I add node/Vue.js on main domain?](https://meta.discourse.org/t/installed-discourse-on-subdomain-via-digitalocean-droplet-how-do-i-add-node-vue-js-on-main-domain/128312)

<div class="topic-metadata">

**Author:** [@4ndy](https://meta.discourse.org/u/4ndy)\
**Replies:** 3\
**Last updated:** [September 16, 2019, 8:11pm UTC](https://meta.discourse.org/t/installed-discourse-on-subdomain-via-digitalocean-droplet-how-do-i-add-node-vue-js-on-main-domain/128312 "2019-09-16T20:11:29Z")

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I’ve successfully installed Discourse on a ‘forum’ subdomain via a $20 DigitalOcean droplet. Am I now able to create a website on my main domain (https://www.example.com)? Even if it’s just a static html page. I’m plan…

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## [Registration email relay through SMTP without credentials](https://meta.discourse.org/t/registration-email-relay-through-smtp-without-credentials/128715)

<div class="topic-metadata">

**Author:** [@jfbourdeau](https://meta.discourse.org/u/jfbourdeau)\
**Replies:** 1\
**Last updated:** [September 16, 2019, 7:07pm UTC](https://meta.discourse.org/t/registration-email-relay-through-smtp-without-credentials/128715 "2019-09-16T19:07:14Z")

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I ran Discourse installation, everything went fine, I can access the Web INterface that ask for user and pw and want to sent test / registration email. During the installation it has for a user and password, I put one "…

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## [Central master config for multi-tenant multi-forum solution](https://meta.discourse.org/t/central-master-config-for-multi-tenant-multi-forum-solution/62148)

<div class="topic-metadata">

**Author:** [@modius](https://meta.discourse.org/u/modius)\
**Replies:** 6\
**Last updated:** [September 16, 2019, 6:49pm UTC](https://meta.discourse.org/t/central-master-config-for-multi-tenant-multi-forum-solution/62148 "2019-09-16T18:49:43Z")

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I’m looking at a little project where I need lots of tiny communities that are almost identical except for the users and content; that is, configuration, theme, SSO provider, etc. What’s the best way to lock down config…

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## [Allow both http and https images over Tor?](https://meta.discourse.org/t/allow-both-http-and-https-images-over-tor/128693)

<div class="topic-metadata">

**Author:** [@Garrick](https://meta.discourse.org/u/Garrick)\
**Replies:** 3\
**Last updated:** [September 16, 2019, 3:23pm UTC](https://meta.discourse.org/t/allow-both-http-and-https-images-over-tor/128693 "2019-09-16T15:23:02Z")

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I had to remove the force https function on the site to allow for alternate access. As soon as I did that all logos became broken. The logos cant load because they are being uploaded as http not https. Regular images in …

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## [My Forum Is showing "Privacy Error" after upgrading SSL certificate](https://meta.discourse.org/t/my-forum-is-showing-privacy-error-after-upgrading-ssl-certificate/127694)

<div class="topic-metadata">

**Author:** [@Mohammad](https://meta.discourse.org/u/Mohammad)\
**Replies:** 10\
**Last updated:** [September 16, 2019, 2:07pm UTC](https://meta.discourse.org/t/my-forum-is-showing-privacy-error-after-upgrading-ssl-certificate/127694 "2019-09-16T14:07:52Z")

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Hi, I have installed the https://zerossl.com free SSL certificate before on my forum ask.mybloggertricks.com using PUTTY. But when I tried updating it by following the same process, no matter how many times I try to upd…

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## [Restore has failed. when i backup and restore to a new discourse](https://meta.discourse.org/t/restore-has-failed-when-i-backup-and-restore-to-a-new-discourse/123804)

<div class="topic-metadata">

**Author:** [@aksoforever](https://meta.discourse.org/u/aksoforever)\
**Replies:** 13\
**Last updated:** [September 16, 2019, 12:26pm UTC](https://meta.discourse.org/t/restore-has-failed-when-i-backup-and-restore-to-a-new-discourse/123804 "2019-09-16T12:26:42Z")

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when i backup and restore to a fresh install discourse. it failed. who can help me, i have no idea. here is the log \[2019-07-24 03:32:48\] Marking restore as running... \[2019-07-24 03:32:48\] Making sure /var/www/disco…

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## [Protecting Discourse](https://meta.discourse.org/t/protecting-discourse/128676)

<div class="topic-metadata">

**Author:** [@Riggie](https://meta.discourse.org/u/Riggie)\
**Replies:** 3\
**Last updated:** [September 16, 2019, 11:30am UTC](https://meta.discourse.org/t/protecting-discourse/128676 "2019-09-16T11:30:34Z")

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Hi guys, Can Discourse protect the forum entries itself without needing a membership site to protect the entries? Thanks, Riggie

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## [SSO and embedding](https://meta.discourse.org/t/sso-and-embedding/128659)

<div class="topic-metadata">

**Author:** [@inflatablesnake](https://meta.discourse.org/u/inflatablesnake)\
**Replies:** 1\
**Last updated:** [September 16, 2019, 6:03am UTC](https://meta.discourse.org/t/sso-and-embedding/128659 "2019-09-16T06:03:24Z")

</div>

We have a Discourse instance set up with SSO (using SAML/Shibboleth), and I configured it to allow embedding content on another subdomain which also uses the same SSO. Here is the problem I am experiencing: User visit…

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