# Product Support

**URL:** https://meta.discourse.org/c/support/6.md?page=686

[Latest](https://meta.discourse.org/latest.md) · [Categories](https://meta.discourse.org/categories.md) · [Tags](https://meta.discourse.org/tags.md)

**Page:** 687

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## [Pq.hosting - anyone tried yet? Feedback please](https://meta.discourse.org/t/pq-hosting-anyone-tried-yet-feedback-please/127886)

<div class="topic-metadata">

**Author:** [@meglio](https://meta.discourse.org/u/meglio)\
**Replies:** 0\
**Last updated:** [September 7, 2019, 1:13pm UTC](https://meta.discourse.org/t/pq-hosting-anyone-tried-yet-feedback-please/127886 "2019-09-07T13:13:32Z")

</div>

Compared to Digital Ocean in the $10-20 price range, looks very good. Anyone’s given it a try yet? P.S. Also, might be a good candidate to cheaply run a VPS dedicated to Mail-in-a-Box.

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## [Unexpected rebuild error with sshd template](https://meta.discourse.org/t/unexpected-rebuild-error-with-sshd-template/127454)

<div class="topic-metadata">

**Author:** [@Stranik](https://meta.discourse.org/u/Stranik)\
**Replies:** 4\
**Last updated:** [September 3, 2019, 7:38pm UTC](https://meta.discourse.org/t/unexpected-rebuild-error-with-sshd-template/127454 "2019-09-03T19:38:20Z")

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Plugins disabled … + /usr/bin/docker stop -t 10 app app cd /pups && git pull && /pups/bin/pups --stdin Already up to date. I, \[2019-09-03T04:49:39.718262 #1\] INFO -- : Loading --stdin I, \[2019-09-03T04:49:39.723865 #1\]…

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## [Mixed content after new SSL certification installed](https://meta.discourse.org/t/mixed-content-after-new-ssl-certification-installed/127852)

<div class="topic-metadata">

**Author:** [@Karma\_Frenzoid](https://meta.discourse.org/u/Karma_Frenzoid)\
**Replies:** 1\
**Last updated:** [September 7, 2019, 9:44am UTC](https://meta.discourse.org/t/mixed-content-after-new-ssl-certification-installed/127852 "2019-09-07T09:44:06Z")

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Hello everyone! I’ve mounted a discourse forum on an unsecure domain, and started setting it up with images and more content, after a few months i got SSL over the domain, and everything seems to work great but the issu…

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## [How Do You Get The New User Of The Month Badge?](https://meta.discourse.org/t/how-do-you-get-the-new-user-of-the-month-badge/127854)

<div class="topic-metadata">

**Author:** [@Qantas094](https://meta.discourse.org/u/Qantas094)\
**Replies:** 2\
**Last updated:** [September 6, 2019, 11:40pm UTC](https://meta.discourse.org/t/how-do-you-get-the-new-user-of-the-month-badge/127854 "2019-09-06T23:40:47Z")

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So how do you get the user of the month badge because I’m curious. I know you get a PM from the @system and you well get the badge. New User of the Month This badge is granted to congratulate two new users each mon…

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## [Start local discourse on Ubuntu boot/startup](https://meta.discourse.org/t/start-local-discourse-on-ubuntu-boot-startup/127265)

<div class="topic-metadata">

**Author:** [@Young\_Nam](https://meta.discourse.org/u/Young_Nam)\
**Replies:** 3\
**Last updated:** [September 4, 2019, 7:34am UTC](https://meta.discourse.org/t/start-local-discourse-on-ubuntu-boot-startup/127265 "2019-09-04T07:34:20Z")

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I had it working before but I lost everything and reinstalled Ubuntu and I forgot how to make it work. For anyone who runs a local Discourse on their computer, and has configured it to run on startup, please tell me how…

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## [Link next to category name question](https://meta.discourse.org/t/link-next-to-category-name-question/127541)

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**Author:** [@Luke\_M](https://meta.discourse.org/u/Luke_M)\
**Replies:** 1\
**Last updated:** [September 4, 2019, 10:21am UTC](https://meta.discourse.org/t/link-next-to-category-name-question/127541 "2019-09-04T10:21:03Z")

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Hi there Some community members and I are wondering how to make a link appear next to the category name such as in the example below: Thanks for the help!

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## [Unable to activate account](https://meta.discourse.org/t/unable-to-activate-account/127802)

<div class="topic-metadata">

**Author:** [@Curt\_Lee](https://meta.discourse.org/u/Curt_Lee)\
**Replies:** 18\
**Last updated:** [September 6, 2019, 8:19pm UTC](https://meta.discourse.org/t/unable-to-activate-account/127802 "2019-09-06T20:19:52Z")

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Hey guys! So im currently trying to setup discourse! So far everything seems fine, email is all good etcet! So when i first join my new discourse it tells me to register etc as normal, I input the admin password for t…

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## [How does an admin see a flag message after it has been handled?](https://meta.discourse.org/t/how-does-an-admin-see-a-flag-message-after-it-has-been-handled/127808)

<div class="topic-metadata">

**Author:** [@EricGT](https://meta.discourse.org/u/EricGT)\
**Replies:** 4\
**Last updated:** [September 6, 2019, 6:55pm UTC](https://meta.discourse.org/t/how-does-an-admin-see-a-flag-message-after-it-has-been-handled/127808 "2019-09-06T18:55:32Z")

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I received a flag from a user wanting to split a topic. The flag message had two details I needed, the title of the new topic and the specific post to start the split. As I have only used the flag system as an admin onc…

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## [Linking SAML account to Username/password account?](https://meta.discourse.org/t/linking-saml-account-to-username-password-account/127119)

<div class="topic-metadata">

**Author:** [@Jim.Morrison](https://meta.discourse.org/u/Jim.Morrison)\
**Replies:** 3\
**Last updated:** [September 6, 2019, 1:49pm UTC](https://meta.discourse.org/t/linking-saml-account-to-username-password-account/127119 "2019-09-06T13:49:27Z")

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Hello everyone, we have a user who previously logged into our discourse instance with a username/password login. They recently switched to AzureAD SSO login and after this, they are unable to login to Discourse. We feel …

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## [Db:migrate fails on discourse-calendar (stable branches)](https://meta.discourse.org/t/db-migrate-fails-on-discourse-calendar-stable-branches/127787)

<div class="topic-metadata">

**Author:** [@trobiyo](https://meta.discourse.org/u/trobiyo)\
**Replies:** 2\
**Last updated:** [September 6, 2019, 11:55am UTC](https://meta.discourse.org/t/db-migrate-fails-on-discourse-calendar-stable-branches/127787 "2019-09-06T11:55:47Z")

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Hi @zogstrip, Following this: Db:migrate fails on discourse-calendar - #2 by sam It also fails for stable branches (concretely the latest one v2.3.3) rake aborted! NoMethodError: undefined method \`register\_user\_custom…

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## [How can moderators create categories?](https://meta.discourse.org/t/how-can-moderators-create-categories/127785)

<div class="topic-metadata">

**Author:** [@jeffing65](https://meta.discourse.org/u/jeffing65)\
**Replies:** 4\
**Last updated:** [September 6, 2019, 10:18am UTC](https://meta.discourse.org/t/how-can-moderators-create-categories/127785 "2019-09-06T10:18:42Z")

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Hi everyone. My name is Jeff and I am a forum moderator. I am new to the Discourse platform. I’m not a tech or “computer person” if you will. I don’t have previous experience with any kind of forum formats, so I’m …

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## [Changing layout with themes](https://meta.discourse.org/t/changing-layout-with-themes/127783)

<div class="topic-metadata">

**Author:** [@klemstance](https://meta.discourse.org/u/klemstance)\
**Replies:** 2\
**Last updated:** [September 6, 2019, 9:55am UTC](https://meta.discourse.org/t/changing-layout-with-themes/127783 "2019-09-06T09:55:14Z")

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Hi there, Just to avoid wasting time trying something that’s not feasible, is it possible to significantly change the layout of pages using themes? Specifically, we would like to change the linespacing and remove the us…

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## [Create new topic via URL and set tag or category](https://meta.discourse.org/t/create-new-topic-via-url-and-set-tag-or-category/75169)

<div class="topic-metadata">

**Author:** [@aborruso](https://meta.discourse.org/u/aborruso)\
**Replies:** 10\
**Last updated:** [October 10, 2018, 12:20pm UTC](https://meta.discourse.org/t/create-new-topic-via-url-and-set-tag-or-category/75169 "2018-10-10T12:20:47Z")

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Hi, I’m trying to use a simple html \<a\> to open a URL like http://mysite.com/new-topic?title=topic%20title&body=topic%20body&category=actions It works for title and body, but I’m not able to set the category via URL. …

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## [Switch from beta to stable releases](https://meta.discourse.org/t/switch-from-beta-to-stable-releases/127735)

<div class="topic-metadata">

**Author:** [@joa](https://meta.discourse.org/u/joa)\
**Replies:** 4\
**Last updated:** [September 5, 2019, 9:45pm UTC](https://meta.discourse.org/t/switch-from-beta-to-stable-releases/127735 "2019-09-05T21:45:21Z")

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When I initially installed Discourse I got Discourse 2.4.0 beta 2, I think. Then beta 3. I’d like to get to the stable releases instead of the beta versions. I‘m aware that it’s probably not a good idea to go from a 2.…

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## [First Response Time - Clarification](https://meta.discourse.org/t/first-response-time-clarification/126178)

<div class="topic-metadata">

**Author:** [@ThePerfectJim](https://meta.discourse.org/u/ThePerfectJim)\
**Replies:** 3\
**Last updated:** [September 5, 2019, 9:13pm UTC](https://meta.discourse.org/t/first-response-time-clarification/126178 "2019-09-05T21:13:38Z")

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Hi everyone, As a new member here and as a moderator on our community I would like to ask if the data on the first response time is calculated based on the time it takes for first post-reply or if by moving a post to an…

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## [Unable to connect Discourse and WordPress](https://meta.discourse.org/t/unable-to-connect-discourse-and-wordpress/96350)

<div class="topic-metadata">

**Author:** [@Arpit\_Gogia1](https://meta.discourse.org/u/Arpit_Gogia1)\
**Replies:** 15\
**Last updated:** [September 5, 2019, 6:39pm UTC](https://meta.discourse.org/t/unable-to-connect-discourse-and-wordpress/96350 "2019-09-05T18:39:12Z")

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I’m facing an issue while connecting Discourse to WordPress using the Discourse Plugin. I’m running Discourse on a Digital Ocean droplet. The setup was performed exactly as mentioned here (discourse/docs/INSTALL-cloud.md…

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## [Stable url for current user's profile](https://meta.discourse.org/t/stable-url-for-current-users-profile/127688)

<div class="topic-metadata">

**Author:** [@pihentagy](https://meta.discourse.org/u/pihentagy)\
**Replies:** 3\
**Last updated:** [September 5, 2019, 2:42pm UTC](https://meta.discourse.org/t/stable-url-for-current-users-profile/127688 "2019-09-05T14:42:45Z")

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Is there a way to direct other users to their own profile? So that I can say: to change your profile, go to https://meta.discourse.org/u/pihentagy/preferences/account. But that link works only for me.

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## [My menu panel doesnt look like discourse](https://meta.discourse.org/t/my-menu-panel-doesnt-look-like-discourse/127658)

<div class="topic-metadata">

**Author:** [@hosna](https://meta.discourse.org/u/hosna)\
**Replies:** 3\
**Last updated:** [September 5, 2019, 7:54am UTC](https://meta.discourse.org/t/my-menu-panel-doesnt-look-like-discourse/127658 "2019-09-05T07:54:35Z")

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I updated my discourse to latest just now. However my menu panel doesn’t look like this:

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## [Real Time Analysis](https://meta.discourse.org/t/real-time-analysis/127649)

<div class="topic-metadata">

**Author:** [@Lee\_Davy2](https://meta.discourse.org/u/Lee_Davy2)\
**Replies:** 9\
**Last updated:** [September 5, 2019, 5:39am UTC](https://meta.discourse.org/t/real-time-analysis/127649 "2019-09-05T05:39:23Z")

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I use Discourse as a forum and coaching centre for people addicted to alcohol. We want the ability to see who is online so we can approach them to facetime or WhatsApp. Is there a way of seeing who is online on Discourse…

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## [How to install a second instance of discourse in same VPS?](https://meta.discourse.org/t/how-to-install-a-second-instance-of-discourse-in-same-vps/127530)

<div class="topic-metadata">

**Author:** [@chi\_noti\_info](https://meta.discourse.org/u/chi_noti_info)\
**Replies:** 4\
**Last updated:** [September 5, 2019, 2:11am UTC](https://meta.discourse.org/t/how-to-install-a-second-instance-of-discourse-in-same-vps/127530 "2019-09-05T02:11:13Z")

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Just do the “30 minute installation” on a different directory than /var/discourse? Are there any possible conflicts using this method could create? I would be using a second IP for the new discourse, method I used in the…

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## [Can users disable personal messages for themselves?](https://meta.discourse.org/t/can-users-disable-personal-messages-for-themselves/127633)

<div class="topic-metadata">

**Author:** [@Heather\_Dudley](https://meta.discourse.org/u/Heather_Dudley)\
**Replies:** 2\
**Last updated:** [September 4, 2019, 8:13pm UTC](https://meta.discourse.org/t/can-users-disable-personal-messages-for-themselves/127633 "2019-09-04T20:13:16Z")

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I’m not concerned about admin messages, more of an “opt-out” of receiving them. Use case: A particular staff member has a tremendous email volume (she manages close to a thousand volunteers in local areas) so she asks t…

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## [Install discourse with a staging (test) ssl certificate](https://meta.discourse.org/t/install-discourse-with-a-staging-test-ssl-certificate/121299)

<div class="topic-metadata">

**Author:** [@UnivacTwo](https://meta.discourse.org/u/UnivacTwo)\
**Replies:** 2\
**Last updated:** [September 4, 2019, 3:15pm UTC](https://meta.discourse.org/t/install-discourse-with-a-staging-test-ssl-certificate/121299 "2019-09-04T15:15:31Z")

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Let’s encrypt has a limit of how many certificates can be generated in a week for the same domain. Unfortunately we reach this limit and we cannot generate a new certificate this week. We did a backup of our community a…

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## [Heavy load and search is disabled?](https://meta.discourse.org/t/heavy-load-and-search-is-disabled/127473)

<div class="topic-metadata">

**Author:** [@xiasummer](https://meta.discourse.org/u/xiasummer)\
**Replies:** 1\
**Last updated:** [September 4, 2019, 2:23pm UTC](https://meta.discourse.org/t/heavy-load-and-search-is-disabled/127473 "2019-09-04T14:23:54Z")

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I found when I start about 30 web pages in my discourse, it will report that too heavy load that the search function is currently unabled. Now this is the interesting part, I have 1G memory and 2G swap space. Simply “30…

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## [Google and JS scripts](https://meta.discourse.org/t/google-and-js-scripts/125767)

<div class="topic-metadata">

**Author:** [@Agnieszka\_Jaskiewicz](https://meta.discourse.org/u/Agnieszka_Jaskiewicz)\
**Replies:** 6\
**Last updated:** [September 4, 2019, 1:51pm UTC](https://meta.discourse.org/t/google-and-js-scripts/125767 "2019-09-04T13:51:08Z")

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Hi guys, We’re running our forum on Discourse (on a subfolder), our SEO specialists made an analysis on it. Besides the speed of the website, they have one more concern about JavaScript processing. For now, Discourse us…

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## [Www.example.com OK, but example.com NOT](https://meta.discourse.org/t/www-example-com-ok-but-example-com-not/127583)

<div class="topic-metadata">

**Author:** [@John\_Smith3](https://meta.discourse.org/u/John_Smith3)\
**Replies:** 3\
**Last updated:** [September 4, 2019, 11:31am UTC](https://meta.discourse.org/t/www-example-com-ok-but-example-com-not/127583 "2019-09-04T11:31:20Z")

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Aloha! When I type www.mydomain.com into a browser it goes to my Discourse site, however, when I type mydomain.com (without www.) it does not. I followed Discourse’s GoDaddy set up exactly, can anyone explain how to ge…

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## [Removing previous Discourse install and installing the fresh one](https://meta.discourse.org/t/removing-previous-discourse-install-and-installing-the-fresh-one/127508)

<div class="topic-metadata">

**Author:** [@Systmyz](https://meta.discourse.org/u/Systmyz)\
**Replies:** 8\
**Last updated:** [September 4, 2019, 7:13am UTC](https://meta.discourse.org/t/removing-previous-discourse-install-and-installing-the-fresh-one/127508 "2019-09-04T07:13:58Z")

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Hello members, Please guide on removing previous Discourse install so that I can install the fresh one. Thanks!!

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## [New topic mention users problem](https://meta.discourse.org/t/new-topic-mention-users-problem/127392)

<div class="topic-metadata">

**Author:** [@Ali\_Bnr](https://meta.discourse.org/u/Ali_Bnr)\
**Replies:** 11\
**Last updated:** [September 4, 2019, 6:12am UTC](https://meta.discourse.org/t/new-topic-mention-users-problem/127392 "2019-09-04T06:12:00Z")

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Hey If i write @ to mention a user , the users list doesn’t appear Help please .

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## [Account activation step not working](https://meta.discourse.org/t/account-activation-step-not-working/127097)

<div class="topic-metadata">

**Author:** [@9611838416m](https://meta.discourse.org/u/9611838416m)\
**Replies:** 2\
**Last updated:** [September 4, 2019, 3:55am UTC](https://meta.discourse.org/t/account-activation-step-not-working/127097 "2019-09-04T03:55:50Z")

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Hi, I just launched a new instance and installed discourse on it. Everything went well and I received the email to verify my admin account as well. However, clicking on the link that was sent to my email, I go to the em…

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## [User cannot signup due to duplicate values in category notification states](https://meta.discourse.org/t/user-cannot-signup-due-to-duplicate-values-in-category-notification-states/127444)

<div class="topic-metadata">

**Author:** [@GI-Joe](https://meta.discourse.org/u/GI-Joe)\
**Replies:** 2\
**Last updated:** [September 4, 2019, 3:18am UTC](https://meta.discourse.org/t/user-cannot-signup-due-to-duplicate-values-in-category-notification-states/127444 "2019-09-04T03:18:07Z")

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Hello Members can’t sign up to the site. This has started 11 days ago and no new users have been able to join the site ever since this was reported. Here is the logs I’ve found for this. A little note: We have mi…

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## [How to get notifications on group membership requests?](https://meta.discourse.org/t/how-to-get-notifications-on-group-membership-requests/126509)

<div class="topic-metadata">

**Author:** [@xav](https://meta.discourse.org/u/xav)\
**Replies:** 6\
**Last updated:** [September 3, 2019, 10:03pm UTC](https://meta.discourse.org/t/how-to-get-notifications-on-group-membership-requests/126509 "2019-09-03T22:03:12Z")

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Hi, We have a private category restricted to a group. When a non member tries to read a post in that category, they get offered the option to request membership (as expected) the group ownes can see the requests to joi…

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