# Product Support

**URL:** https://meta.discourse.org/c/support/6.md?page=692

[Latest](https://meta.discourse.org/latest.md) · [Categories](https://meta.discourse.org/categories.md) · [Tags](https://meta.discourse.org/tags.md)

**Page:** 693

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## [Site does not work on Internet Explorer 11 after recent update](https://meta.discourse.org/t/site-does-not-work-on-internet-explorer-11-after-recent-update/125447)

<div class="topic-metadata">

**Author:** [@Richie](https://meta.discourse.org/u/Richie)\
**Replies:** 2\
**Last updated:** [August 11, 2019, 10:30am UTC](https://meta.discourse.org/t/site-does-not-work-on-internet-explorer-11-after-recent-update/125447 "2019-08-11T10:30:36Z")

</div>

Since upgrading to v2.4.0.beta2 +229 just recently, a number of our users are reporting the site does not load on Internet Explorer 11.557 anymore. Is IE supported at all these days? :thinking:

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## [Email notification not triggering](https://meta.discourse.org/t/email-notification-not-triggering/125448)

<div class="topic-metadata">

**Author:** [@codingblunder](https://meta.discourse.org/u/codingblunder)\
**Replies:** 1\
**Last updated:** [August 11, 2019, 10:03am UTC](https://meta.discourse.org/t/email-notification-not-triggering/125448 "2019-08-11T10:03:46Z")

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Hello, I am unable to sort the email notifications in spite of having tried out everything, it used work and has stopped. I’ve checked that the “Email Deliverability Test” is passing sending the emails but in spite of …

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## [Dropping the site name from outgoing emails](https://meta.discourse.org/t/dropping-the-site-name-from-outgoing-emails/125425)

<div class="topic-metadata">

**Author:** [@csmu](https://meta.discourse.org/u/csmu)\
**Replies:** 1\
**Last updated:** [August 11, 2019, 2:26am UTC](https://meta.discourse.org/t/dropping-the-site-name-from-outgoing-emails/125425 "2019-08-11T02:26:02Z")

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Context: We support a few local community organisations who have many members who are not IT literate. Having the site name in the outgoing emails causes confusion with some of those people. How do you customise the out…

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## [Where do I find archived topics?](https://meta.discourse.org/t/where-do-i-find-archived-topics/125424)

<div class="topic-metadata">

**Author:** [@Azza](https://meta.discourse.org/u/Azza)\
**Replies:** 3\
**Last updated:** [August 11, 2019, 12:35am UTC](https://meta.discourse.org/t/where-do-i-find-archived-topics/125424 "2019-08-11T00:35:05Z")

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For the past four months, a small group of friends and I have been using a forum set up through discourse, owned by one of my friends. But we have now moved to a larger forum and have no need for our old forum. The payme…

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## [Inconsistent / missing registration & last IP](https://meta.discourse.org/t/inconsistent-missing-registration-last-ip/124386)

<div class="topic-metadata">

**Author:** [@calmh](https://meta.discourse.org/u/calmh)\
**Replies:** 13\
**Last updated:** [August 10, 2019, 9:37pm UTC](https://meta.discourse.org/t/inconsistent-missing-registration-last-ip/124386 "2019-08-10T21:37:28Z")

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We have a Discourse installation, carried forward for several years but currently on the latest version (2.4.0beta2) using the latest Docker image, on a public IP address, no proxy or other things in front, LetsEncrypt c…

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## [Post Character Threshold - But exception for Admins](https://meta.discourse.org/t/post-character-threshold-but-exception-for-admins/125384)

<div class="topic-metadata">

**Author:** [@Mikael\_Baggström](https://meta.discourse.org/u/Mikael_Baggstr%C3%B6m)\
**Replies:** 8\
**Last updated:** [August 10, 2019, 2:05pm UTC](https://meta.discourse.org/t/post-character-threshold-but-exception-for-admins/125384 "2019-08-10T14:05:51Z")

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Question: How can I set a Post Character lower threshold, but still have an exception for admin posts, or somehow manually override the limit? Clarification: I am specifically talking about the “About this category” typ…

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## [Language detect issue \[missing %{language} value\]](https://meta.discourse.org/t/language-detect-issue-missing-language-value/119589)

<div class="topic-metadata">

**Author:** [@Luke\_Cheng](https://meta.discourse.org/u/Luke_Cheng)\
**Replies:** 6\
**Last updated:** [August 10, 2019, 7:28am UTC](https://meta.discourse.org/t/language-detect-issue-missing-language-value/119589 "2019-08-10T07:28:55Z")

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Hi team: Thanks for the great plugin which helps me a lot. Recently I found there’s an issue about the language detect, the new posts always couldn’t be detected the original language. Message RuntimeError (The transl…

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## [Are Bitnami backups secure?](https://meta.discourse.org/t/are-bitnami-backups-secure/125348)

<div class="topic-metadata">

**Author:** [@MatthewCroughan](https://meta.discourse.org/u/MatthewCroughan)\
**Replies:** 16\
**Last updated:** [August 10, 2019, 4:47am UTC](https://meta.discourse.org/t/are-bitnami-backups-secure/125348 "2019-08-10T04:47:39Z")

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Hey, I was wanting to set up a deployable thing for my makerspace, and to do this I’m using the Bitnami docker-compose setup. https://github.com/bitnami/bitnami-docker-discourse Can I place the database backup in the g…

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## [Preventing user from bumping so many topics](https://meta.discourse.org/t/preventing-user-from-bumping-so-many-topics/125328)

<div class="topic-metadata">

**Author:** [@hosna](https://meta.discourse.org/u/hosna)\
**Replies:** 7\
**Last updated:** [August 10, 2019, 2:49am UTC](https://meta.discourse.org/t/preventing-user-from-bumping-so-many-topics/125328 "2019-08-10T02:49:42Z")

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Hello, I just realized one of my users bumped tens of topics in past hour. I gave her a warning. However I was curious is there a limit or something that automatically prevent such behavior?

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## [Rebuilding with a specific version](https://meta.discourse.org/t/rebuilding-with-a-specific-version/125365)

<div class="topic-metadata">

**Author:** [@csmu](https://meta.discourse.org/u/csmu)\
**Replies:** 4\
**Last updated:** [August 10, 2019, 1:22am UTC](https://meta.discourse.org/t/rebuilding-with-a-specific-version/125365 "2019-08-10T01:22:00Z")

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Context: I’m setting up a staging site and I want to have the same version on staging as production so I can test the next update on staging before applying the update to production. How do you ask/get launcher to rebui…

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## [New users are not displayed in the user list](https://meta.discourse.org/t/new-users-are-not-displayed-in-the-user-list/125297)

<div class="topic-metadata">

**Author:** [@Eduardo\_Braga](https://meta.discourse.org/u/Eduardo_Braga)\
**Replies:** 4\
**Last updated:** [August 9, 2019, 6:05pm UTC](https://meta.discourse.org/t/new-users-are-not-displayed-in-the-user-list/125297 "2019-08-09T18:05:56Z")

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There are no registered users. How do I activate? https://forum.meuxbox.com.br/u

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## [Unable to find Discourse Base image issue](https://meta.discourse.org/t/unable-to-find-discourse-base-image-issue/125285)

<div class="topic-metadata">

**Author:** [@Neel\_Pujari](https://meta.discourse.org/u/Neel_Pujari)\
**Replies:** 3\
**Last updated:** [August 9, 2019, 6:45pm UTC](https://meta.discourse.org/t/unable-to-find-discourse-base-image-issue/125285 "2019-08-09T18:45:04Z")

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When I run ./discourse-setup, I get this message. I have 39GB of space on my server so that shouldn’t be an issue. Also, I have Docker at version 19.03.1 so that shouldn’t be the problem. I have definitely downloaded …

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## [What is the CSS attribute for Category Title hover color?](https://meta.discourse.org/t/what-is-the-css-attribute-for-category-title-hover-color/125293)

<div class="topic-metadata">

**Author:** [@Jennifer\_Abrams](https://meta.discourse.org/u/Jennifer_Abrams)\
**Replies:** 4\
**Last updated:** [August 9, 2019, 11:23am UTC](https://meta.discourse.org/t/what-is-the-css-attribute-for-category-title-hover-color/125293 "2019-08-09T11:23:36Z")

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When you hover category titles on the main screen… I want to change the color of the hover, but for weeks I have not been able to find the right CSS code to do so. Any thoughts?

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## [Discourse Wordpress Plugin pulling new discourse categories doesn't work](https://meta.discourse.org/t/discourse-wordpress-plugin-pulling-new-discourse-categories-doesnt-work/125265)

<div class="topic-metadata">

**Author:** [@daniel-m](https://meta.discourse.org/u/daniel-m)\
**Replies:** 4\
**Last updated:** [August 9, 2019, 10:13am UTC](https://meta.discourse.org/t/discourse-wordpress-plugin-pulling-new-discourse-categories-doesnt-work/125265 "2019-08-09T10:13:18Z")

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Hey guys, i’m having a bit of a hiccup here. The Discourse Wordpress Plugin doesn’t seem to pull the current categories properly. I can see the current categories listed in the “Default Discourse Category” in the …

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## [How to oembed a player for Simplecast audio](https://meta.discourse.org/t/how-to-oembed-a-player-for-simplecast-audio/104023)

<div class="topic-metadata">

**Author:** [@jtbayly](https://meta.discourse.org/u/jtbayly)\
**Replies:** 19\
**Last updated:** [August 8, 2019, 9:44am UTC](https://meta.discourse.org/t/how-to-oembed-a-player-for-simplecast-audio/104023 "2019-08-08T09:44:01Z")

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I’m really confused why this isn’t embedding an audio player: https://simplecast.com/s/7fe152f4 They support oembed, as can be seen here: https://oembed.com (search on the page for simplecast). My first thought is tha…

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## [How can I fix or pin posts inside a topic](https://meta.discourse.org/t/how-can-i-fix-or-pin-posts-inside-a-topic/37964)

<div class="topic-metadata">

**Author:** [@skozz](https://meta.discourse.org/u/skozz)\
**Replies:** 4\
**Last updated:** [August 9, 2019, 10:08am UTC](https://meta.discourse.org/t/how-can-i-fix-or-pin-posts-inside-a-topic/37964 "2019-08-09T10:08:44Z")

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Hi again, before of all sorry if this issue is duplicated, I searched before post my doubt without success. In our forum we need to set some post just below of the first post. Like a “pinned” posts inside the topic. \[F…

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## [Best approach for test and production instance of discourse](https://meta.discourse.org/t/best-approach-for-test-and-production-instance-of-discourse/125235)

<div class="topic-metadata">

**Author:** [@PackElend](https://meta.discourse.org/u/PackElend)\
**Replies:** 6\
**Last updated:** [August 9, 2019, 7:55am UTC](https://meta.discourse.org/t/best-approach-for-test-and-production-instance-of-discourse/125235 "2019-08-09T07:55:34Z")

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Hello, I’m about to create a discourse instance on a Digital Ocean cloud server as per the guide. For the beginning, we are using discourse in a slim/default configuration but extending step by step. For familiarizing …

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## [Can't access user's activity on mobile due to Tab Bar component](https://meta.discourse.org/t/cant-access-users-activity-on-mobile-due-to-tab-bar-component/125295)

<div class="topic-metadata">

**Author:** [@nexo](https://meta.discourse.org/u/nexo)\
**Replies:** 5\
**Last updated:** [August 9, 2019, 3:57am UTC](https://meta.discourse.org/t/cant-access-users-activity-on-mobile-due-to-tab-bar-component/125295 "2019-08-09T03:57:35Z")

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I just ran into this issue where a logged-out visitor on mobile gets an error page when trying to view a user’s activity tab. Ideas?

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## [Backup is stuck at "reading policies" and "reading row security"](https://meta.discourse.org/t/backup-is-stuck-at-reading-policies-and-reading-row-security/124329)

<div class="topic-metadata">

**Author:** [@trav27](https://meta.discourse.org/u/trav27)\
**Replies:** 2\
**Last updated:** [July 31, 2019, 5:09am UTC](https://meta.discourse.org/t/backup-is-stuck-at-reading-policies-and-reading-row-security/124329 "2019-07-31T05:09:50Z")

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Hi, I’m having issues when creating a backup on the admin’s interface. It seems the backup just stalls and won’t terminate. When I try to cancel the process by hitting the cancel button things seem to stop, but once i …

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## [ModSecurity exceptions](https://meta.discourse.org/t/modsecurity-exceptions/125128)

<div class="topic-metadata">

**Author:** [@szogoon](https://meta.discourse.org/u/szogoon)\
**Replies:** 5\
**Last updated:** [August 8, 2019, 8:22pm UTC](https://meta.discourse.org/t/modsecurity-exceptions/125128 "2019-08-08T20:22:30Z")

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Have someone installed Discourse behind nginx/Apache with ModSecurity and CRS v3? Is there any known list of rules to disable or modify for Discourse? For now we have disabled ~11 rules and I think that is not the end. …

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## [Email jobs failing after updating to latest](https://meta.discourse.org/t/email-jobs-failing-after-updating-to-latest/125066)

<div class="topic-metadata">

**Author:** [@davidkingham](https://meta.discourse.org/u/davidkingham)\
**Replies:** 7\
**Last updated:** [August 8, 2019, 7:29pm UTC](https://meta.discourse.org/t/email-jobs-failing-after-updating-to-latest/125066 "2019-08-08T19:29:20Z")

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I haven’t changed anything besides updating, any ideas?

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## [Wanting to run Discourse alongside apache](https://meta.discourse.org/t/wanting-to-run-discourse-alongside-apache/125075)

<div class="topic-metadata">

**Author:** [@koltl](https://meta.discourse.org/u/koltl)\
**Replies:** 12\
**Last updated:** [August 8, 2019, 4:07pm UTC](https://meta.discourse.org/t/wanting-to-run-discourse-alongside-apache/125075 "2019-08-08T16:07:14Z")

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I have seen a couple of tutorials that explain how to do this but in different ways which does not help me. Is there a way to make a apache virtual host config for Discourse so that a specific domain redirects to the so…

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## [Permissions for a dispute resolution category](https://meta.discourse.org/t/permissions-for-a-dispute-resolution-category/125072)

<div class="topic-metadata">

**Author:** [@John\_Lehmann](https://meta.discourse.org/u/John_Lehmann)\
**Replies:** 4\
**Last updated:** [August 8, 2019, 2:27pm UTC](https://meta.discourse.org/t/permissions-for-a-dispute-resolution-category/125072 "2019-08-08T14:27:00Z")

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We are planning a “dispute resolution” category, where two parties dispute an event. We’d want to configure it as follows: Create (anyone can initiate the dispute) – but moderator approved Reply (senior members can ch…

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## [Trying to bring paying members from wp to discourse](https://meta.discourse.org/t/trying-to-bring-paying-members-from-wp-to-discourse/125201)

<div class="topic-metadata">

**Author:** [@helmi](https://meta.discourse.org/u/helmi)\
**Replies:** 3\
**Last updated:** [August 8, 2019, 2:13pm UTC](https://meta.discourse.org/t/trying-to-bring-paying-members-from-wp-to-discourse/125201 "2019-08-08T14:13:33Z")

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Hey there, trying to find a good setup for a membership project. The current plan is to have either an external provider or something wordpress based for the payment. Either way the users will be held in wordpress and a…

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## [Enabling google/other to crawl a 'login required' forum](https://meta.discourse.org/t/enabling-google-other-to-crawl-a-login-required-forum/125205)

<div class="topic-metadata">

**Author:** [@btsimonh](https://meta.discourse.org/u/btsimonh)\
**Replies:** 3\
**Last updated:** [August 8, 2019, 2:09pm UTC](https://meta.discourse.org/t/enabling-google-other-to-crawl-a-login-required-forum/125205 "2019-08-08T14:09:11Z")

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Hi all, may seem like a really stupid question, but I’ve setup a discourse forum with ‘login required’ checked. I’m assuming that google and other crawlers will never get to see it’s content. I don’t really want tom d…

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## [Two standalone instances on one server?](https://meta.discourse.org/t/two-standalone-instances-on-one-server/60551)

<div class="topic-metadata">

**Author:** [@ChrisBeach](https://meta.discourse.org/u/ChrisBeach)\
**Replies:** 14\
**Last updated:** [August 8, 2019, 12:23pm UTC](https://meta.discourse.org/t/two-standalone-instances-on-one-server/60551 "2019-08-08T12:23:45Z")

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I’d like to create a second instance of Discourse on my server, which is completely self-contained. It will be another forum entirely. I assume Docker helps us host setups like this, although I’m concerned to understand…

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## [Sign up directly?](https://meta.discourse.org/t/sign-up-directly/125225)

<div class="topic-metadata">

**Author:** [@Paul\_Millerd](https://meta.discourse.org/u/Paul_Millerd)\
**Replies:** 1\
**Last updated:** [August 8, 2019, 11:17am UTC](https://meta.discourse.org/t/sign-up-directly/125225 "2019-08-08T11:17:10Z")

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this may be a stupid question but I’ve spent a couple hours trying to figure this out. I have a discourse server all set up and working, but I am wondering why I can’t find a way to do direct sign up? Does this feature…

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## [Lag of 10+ minutes between posting and getting email notifications](https://meta.discourse.org/t/lag-of-10-minutes-between-posting-and-getting-email-notifications/34475)

<div class="topic-metadata">

**Author:** [@coderanger](https://meta.discourse.org/u/coderanger)\
**Replies:** 12\
**Last updated:** [October 14, 2015, 10:31am UTC](https://meta.discourse.org/t/lag-of-10-minutes-between-posting-and-getting-email-notifications/34475 "2015-10-14T10:31:52Z")

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I’ve noticed a lag of about 10-12 minutes between posting something on the web interface and seeing the email notifications sent out. I don’t think this is an external lag problem since the headers show it isn’t even bei…

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## [Displaying a list of latest threads/posts in Wordpress](https://meta.discourse.org/t/displaying-a-list-of-latest-threads-posts-in-wordpress/125136)

<div class="topic-metadata">

**Author:** [@zigojacko](https://meta.discourse.org/u/zigojacko)\
**Replies:** 3\
**Last updated:** [August 8, 2019, 9:13am UTC](https://meta.discourse.org/t/displaying-a-list-of-latest-threads-posts-in-wordpress/125136 "2019-08-08T09:13:35Z")

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Is there a way of displaying a list of latest threads/posts from Discourse within Wordpress itself? We have got the WP-Discourse plugin installed currently. Couldn’t see if there was any existing functionality that cater…

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## [Discourse not aware of SSL termination (mixed content)](https://meta.discourse.org/t/discourse-not-aware-of-ssl-termination-mixed-content/121650)

<div class="topic-metadata">

**Author:** [@Shachar](https://meta.discourse.org/u/Shachar)\
**Replies:** 7\
**Last updated:** [August 8, 2019, 7:22am UTC](https://meta.discourse.org/t/discourse-not-aware-of-ssl-termination-mixed-content/121650 "2019-08-08T07:22:43Z")

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Site is at https://forum.practical-pl.org. If you go there now, you will get a “mixed content” warning from your browser. That’s because the docker is listening on a Unix domain socket, and an NGINX front end is redirec…

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