# Support

**URL:** https://meta.discourse.org/c/support/6.md?page=702

[Latest](https://meta.discourse.org/latest.md) · [Categories](https://meta.discourse.org/categories.md) · [Tags](https://meta.discourse.org/tags.md)

**Page:** 703

---

## [Using two web servers—two unix sockets needed?](https://meta.discourse.org/t/using-two-web-servers-two-unix-sockets-needed/120956)

<div class="topic-metadata">

**Author:** [@prostasia](https://meta.discourse.org/u/prostasia)\
**Replies:** 8\
**Last updated:** [June 21, 2019, 9:50pm UTC](https://meta.discourse.org/t/using-two-web-servers-two-unix-sockets-needed/120956 "2019-06-21T21:50:50Z")

</div>

Hi, my use case is a bit strange. I want to have two different web servers serving the same Discourse instance on two different networks. Can I use the same container and socket (/var/discourse/shared/standalone/nginx.h…

---

## [Custom user fields and csv import](https://meta.discourse.org/t/custom-user-fields-and-csv-import/105494)

<div class="topic-metadata">

**Author:** [@josborn](https://meta.discourse.org/u/josborn)\
**Replies:** 4\
**Last updated:** [June 21, 2019, 9:28pm UTC](https://meta.discourse.org/t/custom-user-fields-and-csv-import/105494 "2019-06-21T21:28:22Z")

</div>

Hi all, One more question regarding custom user profile fields and csv imports. It appears the fields we can populate using the cv imports is limited, but we’d like to populate some custom user fields we’ve created. I…

---

## [Require approval for specific categories?](https://meta.discourse.org/t/require-approval-for-specific-categories/121004)

<div class="topic-metadata">

**Author:** [@cori\_online](https://meta.discourse.org/u/cori_online)\
**Replies:** 10\
**Last updated:** [June 21, 2019, 6:36pm UTC](https://meta.discourse.org/t/require-approval-for-specific-categories/121004 "2019-06-21T18:36:58Z")

</div>

Hi - is it possible to require approval for all new topics and replies in certain categories? Thanks so much in advance!

---

## [Choosing the right icons](https://meta.discourse.org/t/choosing-the-right-icons/272391)

<div class="topic-metadata">

**Author:** [@debryc](https://meta.discourse.org/u/debryc)\
**Replies:** 3\
**Last updated:** [June 21, 2019, 6:16pm UTC](https://meta.discourse.org/t/choosing-the-right-icons/272391 "2019-06-21T18:16:24Z")

</div>

This is wonderful, thank you! How do you set which style of an icon to choose? For example, the Font Awesome icon “copyright” has a solid and regular form. I’d like to use the solid one. What do I do if an icon doesn’t…

---

## [Delete or even rename a theme](https://meta.discourse.org/t/delete-or-even-rename-a-theme/120992)

<div class="topic-metadata">

**Author:** [@Alan\_Dargan](https://meta.discourse.org/u/Alan_Dargan)\
**Replies:** 1\
**Last updated:** [June 21, 2019, 12:52pm UTC](https://meta.discourse.org/t/delete-or-even-rename-a-theme/120992 "2019-06-21T12:52:24Z")

</div>

Hi, Should I be able to delete or even rename a theme? As you can see I have two ‘Light’ ones. The selected one was based on the standard Light theme

---

## [Adding users to the "staff" group](https://meta.discourse.org/t/adding-users-to-the-staff-group/120985)

<div class="topic-metadata">

**Author:** [@Alan\_Dargan](https://meta.discourse.org/u/Alan_Dargan)\
**Replies:** 3\
**Last updated:** [June 21, 2019, 11:55am UTC](https://meta.discourse.org/t/adding-users-to-the-staff-group/120985 "2019-06-21T11:55:53Z")

</div>

Hi, A simple question perhaps but I’m trying to add users to a group. I would have thought that this was easier. I’m an admin; shouldn’t I be seeing a link to bulk add users to this group? Thanks

---

## [Threading broken in Apple Mail on the Mac and in iOS](https://meta.discourse.org/t/threading-broken-in-apple-mail-on-the-mac-and-in-ios/120827)

<div class="topic-metadata">

**Author:** [@adamengst](https://meta.discourse.org/u/adamengst)\
**Replies:** 4\
**Last updated:** [June 21, 2019, 12:24am UTC](https://meta.discourse.org/t/threading-broken-in-apple-mail-on-the-mac-and-in-ios/120827 "2019-06-21T00:24:52Z")

</div>

Some time ago there was a discussion of threading being broken in Apple Mail. One of my users just reported this as having changed on our site, since we switched recently from SendGrid to Amazon SES. It would seem…

---

## [How to get unread notification / topic count via API?](https://meta.discourse.org/t/how-to-get-unread-notification-topic-count-via-api/113927)

<div class="topic-metadata">

**Author:** [@Uninen](https://meta.discourse.org/u/Uninen)\
**Replies:** 14\
**Last updated:** [June 20, 2019, 11:46pm UTC](https://meta.discourse.org/t/how-to-get-unread-notification-topic-count-via-api/113927 "2019-06-20T23:46:11Z")

</div>

I’m running a self-hosted Discourse instance running on pretty basic Docker installation. The forum runs on a subdomain of my main site and it uses main site as SSO host. I’d like to encourage traffic between the main si…

---

## [How to find a picture by extension?](https://meta.discourse.org/t/how-to-find-a-picture-by-extension/120923)

<div class="topic-metadata">

**Author:** [@Ivan\_Rapekas](https://meta.discourse.org/u/Ivan_Rapekas)\
**Replies:** 4\
**Last updated:** [June 20, 2019, 5:25pm UTC](https://meta.discourse.org/t/how-to-find-a-picture-by-extension/120923 "2019-06-20T17:25:17Z")

</div>

Hi, I try to find a picture posted by myself :slight\_smile:. Searched patterns are: png, jpg, gif or picture - no success. The search function returns only images generated by graphviz. Is any way to find an image by e…

---

## [Woke up to "too many requests error"](https://meta.discourse.org/t/woke-up-to-too-many-requests-error/87710)

<div class="topic-metadata">

**Author:** [@Garrick](https://meta.discourse.org/u/Garrick)\
**Replies:** 9\
**Last updated:** [June 20, 2019, 8:27am UTC](https://meta.discourse.org/t/woke-up-to-too-many-requests-error/87710 "2019-06-20T08:27:34Z")

</div>

“Due to extreme load, this is temporarily being shown to everyone as a logged out user would see it.” Whats the fix for this? Im using digital ocean on a 4gb memory, 80gb disk plan. I refreshed page once and got the wa…

---

## [When people select a specific category, send them to a specific topic instead? (wiki table of contents)](https://meta.discourse.org/t/when-people-select-a-specific-category-send-them-to-a-specific-topic-instead-wiki-table-of-contents/64637)

<div class="topic-metadata">

**Author:** [@JP\_](https://meta.discourse.org/u/JP_)\
**Replies:** 5\
**Last updated:** [June 20, 2019, 3:56am UTC](https://meta.discourse.org/t/when-people-select-a-specific-category-send-them-to-a-specific-topic-instead-wiki-table-of-contents/64637 "2019-06-20T03:56:48Z")

</div>

I have a wiki category. When they click Wiki in the category view, I’d like them to be redirected to the table of contents topic. Is this possible? If not, anybody have other suggestions?

---

## [Onebox does not work when summary opengraph tag is not present?](https://meta.discourse.org/t/onebox-does-not-work-when-summary-opengraph-tag-is-not-present/61953)

<div class="topic-metadata">

**Author:** [@goindeep](https://meta.discourse.org/u/goindeep)\
**Replies:** 33\
**Last updated:** [June 19, 2017, 8:05pm UTC](https://meta.discourse.org/t/onebox-does-not-work-when-summary-opengraph-tag-is-not-present/61953 "2017-06-19T20:05:15Z")

</div>

I am not sure if I should be doing something differently. Check out these two posts. Here it works well. And here it does not.

---

## [SSO Confusion for Users with Impersonate options on origin platform](https://meta.discourse.org/t/sso-confusion-for-users-with-impersonate-options-on-origin-platform/62894)

<div class="topic-metadata">

**Author:** [@RyanK](https://meta.discourse.org/u/RyanK)\
**Replies:** 5\
**Last updated:** [June 19, 2019, 10:36pm UTC](https://meta.discourse.org/t/sso-confusion-for-users-with-impersonate-options-on-origin-platform/62894 "2019-06-19T22:36:58Z")

</div>

It’s not uncommon for our support staff to impersonate a user within our core platform interface, which often results in them being logged in to the browser as a different user when they click over to the forum. This tr…

---

## [Upgrade and rebuild reporting I need to use Aufs instead of Devicemapper (on CentOS)](https://meta.discourse.org/t/upgrade-and-rebuild-reporting-i-need-to-use-aufs-instead-of-devicemapper-on-centos/64197)

<div class="topic-metadata">

**Author:** [@AstonJ](https://meta.discourse.org/u/AstonJ)\
**Replies:** 24\
**Last updated:** [June 19, 2019, 10:03pm UTC](https://meta.discourse.org/t/upgrade-and-rebuild-reporting-i-need-to-use-aufs-instead-of-devicemapper-on-centos/64197 "2019-06-19T22:03:27Z")

</div>

But there seems to be contradictory information elsewhere. Docker themselves, for their enterprise edition say Devicemapper must be used: If you use Docker EE on RHEL, CentOS, or Oracle Linux, you must use the devicema…

---

## [User receiving unwanted email from third party plugin](https://meta.discourse.org/t/user-receiving-unwanted-email-from-third-party-plugin/118059)

<div class="topic-metadata">

**Author:** [@adamengst](https://meta.discourse.org/u/adamengst)\
**Replies:** 7\
**Last updated:** [June 19, 2019, 4:35pm UTC](https://meta.discourse.org/t/user-receiving-unwanted-email-from-third-party-plugin/118059 "2019-06-19T16:35:14Z")

</div>

I have a user who is trying to remove himself from all mailings from my Discourse server. He’s technical and has seemingly done everything right, as you can see in this screenshot of his Emails preferences: Plus, I h…

---

## [Timeouts within mainland China](https://meta.discourse.org/t/timeouts-within-mainland-china/120723)

<div class="topic-metadata">

**Author:** [@Jeremy\_Williams](https://meta.discourse.org/u/Jeremy_Williams)\
**Replies:** 6\
**Last updated:** [June 19, 2019, 3:44pm UTC](https://meta.discourse.org/t/timeouts-within-mainland-china/120723 "2019-06-19T15:44:23Z")

</div>

Our Discourse site appears to be timing out from within mainland China after about 30 seconds. The browser gives up and reports that the connection has timed out. Has you seen this issue before and is there any way to …

---

## [Onebox requests being incorrectly redirected due to user-agent](https://meta.discourse.org/t/onebox-requests-being-incorrectly-redirected-due-to-user-agent/120557)

<div class="topic-metadata">

**Author:** [@JezPez](https://meta.discourse.org/u/JezPez)\
**Replies:** 18\
**Last updated:** [June 19, 2019, 4:46am UTC](https://meta.discourse.org/t/onebox-requests-being-incorrectly-redirected-due-to-user-agent/120557 "2019-06-19T04:46:44Z")

</div>

I’ve never developed with Ruby before so I’m struggling to understand why OneBox is returning with a blank preview from our link, when iFramely and Slack render it fine. Here is a sample link we are trying to render, it…

---

## [User able to edit title of locked post](https://meta.discourse.org/t/user-able-to-edit-title-of-locked-post/104826)

<div class="topic-metadata">

**Author:** [@ChrisBeach](https://meta.discourse.org/u/ChrisBeach)\
**Replies:** 5\
**Last updated:** [June 18, 2019, 6:25pm UTC](https://meta.discourse.org/t/user-able-to-edit-title-of-locked-post/104826 "2019-06-18T18:25:24Z")

</div>

I noticed a user was able to edit the title of a post that was locked by an admin. Feels to me that locking should lock all aspects of a post.

---

## [True user IPs when using Cloudflare](https://meta.discourse.org/t/true-user-ips-when-using-cloudflare/120707)

<div class="topic-metadata">

**Author:** [@BryanV](https://meta.discourse.org/u/BryanV)\
**Replies:** 2\
**Last updated:** [June 18, 2019, 6:13pm UTC](https://meta.discourse.org/t/true-user-ips-when-using-cloudflare/120707 "2019-06-18T18:13:48Z")

</div>

I had a legitimate user message me directly saying that they could not sign up up because “New registrations are not allowed from your IP address” After some investigation I found the relevant setting and bumped it up t…

---

## [Some avatars broken on latest build](https://meta.discourse.org/t/some-avatars-broken-on-latest-build/120064)

<div class="topic-metadata">

**Author:** [@davidkingham](https://meta.discourse.org/u/davidkingham)\
**Replies:** 4\
**Last updated:** [June 18, 2019, 1:25pm UTC](https://meta.discourse.org/t/some-avatars-broken-on-latest-build/120064 "2019-06-18T13:25:52Z")

</div>

I just updated my sandbox to the latest build and now I have some users avatars that are missing. I tried in safe mode to no avail. You can see it here: https://sandbox.naturephotographers.network/latest

---

## [Delete a specific file](https://meta.discourse.org/t/delete-a-specific-file/120627)

<div class="topic-metadata">

**Author:** [@alehandrof](https://meta.discourse.org/u/alehandrof)\
**Replies:** 6\
**Last updated:** [June 18, 2019, 10:49am UTC](https://meta.discourse.org/t/delete-a-specific-file/120627 "2019-06-18T10:49:49Z")

</div>

I need to delete a specific .docx that a user posted with sensitive information as soon as possible. Please help! :sweat\_smile:

---

## [Is there any link to open composer (for hyperlink)?](https://meta.discourse.org/t/is-there-any-link-to-open-composer-for-hyperlink/120468)

<div class="topic-metadata">

**Author:** [@Pad\_Pors](https://meta.discourse.org/u/Pad_Pors)\
**Replies:** 4\
**Last updated:** [June 18, 2019, 10:34am UTC](https://meta.discourse.org/t/is-there-any-link-to-open-composer-for-hyperlink/120468 "2019-06-18T10:34:14Z")

</div>

is it possible to hyperlink a text (or make a button) that opens up the composer with a selected category and/or particular tags? the use case is to add a button to the banner to encourage visitors to ask their questio…

---

## [Skip checks as admin](https://meta.discourse.org/t/skip-checks-as-admin/120645)

<div class="topic-metadata">

**Author:** [@felixoi](https://meta.discourse.org/u/felixoi)\
**Replies:** 1\
**Last updated:** [June 18, 2019, 10:33am UTC](https://meta.discourse.org/t/skip-checks-as-admin/120645 "2019-06-18T10:33:53Z")

</div>

Hey there, is there a setting which let staff pass the checks for topic creation (min title length..) even if the title is shorter? Thanks.

---

## [XenForo import script imported banned users and soft-deleted topics and posts](https://meta.discourse.org/t/xenforo-import-script-imported-banned-users-and-soft-deleted-topics-and-posts/266055)

<div class="topic-metadata">

**Author:** [@msinger](https://meta.discourse.org/u/msinger)\
**Replies:** 2\
**Last updated:** [June 18, 2019, 10:24am UTC](https://meta.discourse.org/t/xenforo-import-script-imported-banned-users-and-soft-deleted-topics-and-posts/266055 "2019-06-18T10:24:04Z")

</div>

I used this script today and it worked well. The only issue I had was that it imported all of the banned users and soft deleted (hidden) posts/threads from Xenforo. That made hundreds of spam posts/threads visible in Dis…

---

## [URL to show only open topics with a tag?](https://meta.discourse.org/t/url-to-show-only-open-topics-with-a-tag/53309)

<div class="topic-metadata">

**Author:** [@joebuhlig](https://meta.discourse.org/u/joebuhlig)\
**Replies:** 7\
**Last updated:** [June 13, 2017, 3:54am UTC](https://meta.discourse.org/t/url-to-show-only-open-topics-with-a-tag/53309 "2017-06-13T03:54:39Z")

</div>

I’ve done quite a bit of searching for this one and even considered a custom plugin for it. But for the life of me I can’t nail down how to create a URL (outside of the search URL) that shows me the open topics for a tag…

---

## [Recognising logs as code?](https://meta.discourse.org/t/recognising-logs-as-code/319269)

<div class="topic-metadata">

**Author:** [@tophee](https://meta.discourse.org/u/tophee)\
**Replies:** 2\
**Last updated:** [June 17, 2019, 10:04pm UTC](https://meta.discourse.org/t/recognising-logs-as-code/319269 "2019-06-17T22:04:21Z")

</div>

Great! Will this recognize logs as “code”? If not consider this a feature request. How do you identify an extract from a log-file? I guess it would suffice to look for a date/time at the beginning of two consecutive l…

---

## [Translation Missing with Plugins](https://meta.discourse.org/t/translation-missing-with-plugins/120592)

<div class="topic-metadata">

**Author:** [@barreeeiroo](https://meta.discourse.org/u/barreeeiroo)\
**Replies:** 1\
**Last updated:** [June 17, 2019, 7:26pm UTC](https://meta.discourse.org/t/translation-missing-with-plugins/120592 "2019-06-17T19:26:21Z")

</div>

I have the Telegram Notifications plugin with the Following plugin installed in my Discourse instance And the Telegram Notifications plugin shows this error when a followed user sends a response translation missing: d…

---

## [Broken thumbnail link in onebox](https://meta.discourse.org/t/broken-thumbnail-link-in-onebox/117860)

<div class="topic-metadata">

**Author:** [@CamilleRoux](https://meta.discourse.org/u/CamilleRoux)\
**Replies:** 3\
**Last updated:** [June 13, 2019, 9:11am UTC](https://meta.discourse.org/t/broken-thumbnail-link-in-onebox/117860 "2019-06-13T09:11:45Z")

</div>

When I share this link https://www.camilleroux.com/2019/05/15/au-revoir-google/ in a post, the thumbnail is broken. Discourse looks for https://www.camilleroux.com/wp-content/uploads/2019/05/Capture-decran-2019-05-11-a…

---

## [Group where everybody is by default except removed people](https://meta.discourse.org/t/group-where-everybody-is-by-default-except-removed-people/120533)

<div class="topic-metadata">

**Author:** [@ashledombos](https://meta.discourse.org/u/ashledombos)\
**Replies:** 4\
**Last updated:** [June 16, 2019, 10:24pm UTC](https://meta.discourse.org/t/group-where-everybody-is-by-default-except-removed-people/120533 "2019-06-16T22:24:50Z")

</div>

Hello, Is it possible to make a group where everybody is except people removed from it? In fact a kind of way to explicitely blacklist people from some categories.

---

## [Onebox, favicon's and Cloudflare's "Hotlink Protection"](https://meta.discourse.org/t/onebox-favicons-and-cloudflares-hotlink-protection/120219)

<div class="topic-metadata">

**Author:** [@chrisc](https://meta.discourse.org/u/chrisc)\
**Replies:** 4\
**Last updated:** [June 14, 2019, 7:49am UTC](https://meta.discourse.org/t/onebox-favicons-and-cloudflares-hotlink-protection/120219 "2019-06-14T07:49:24Z")

</div>

The following WordPress site is behind Cloudflare, currently with " Scrape Shield", “Hotlink Protection” off: When “Hotlink Protection” is on the article image is downloaded by Discourse to display in the onebox but t…

[Previous page](https://meta.discourse.org/c/support/6.md?page=701)

[Next page](https://meta.discourse.org/c/support/6.md?page=703)
