# Support

**URL:** https://meta.discourse.org/c/support/6.md?page=730

[Latest](https://meta.discourse.org/latest.md) · [Categories](https://meta.discourse.org/categories.md) · [Tags](https://meta.discourse.org/tags.md)

**Page:** 731

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## [Massive anonymous user spike?](https://meta.discourse.org/t/massive-anonymous-user-spike/112502)

<div class="topic-metadata">

**Author:** [@rlaliberty](https://meta.discourse.org/u/rlaliberty)\
**Replies:** 1\
**Last updated:** [March 25, 2019, 11:58pm UTC](https://meta.discourse.org/t/massive-anonymous-user-spike/112502 "2019-03-25T23:58:13Z")

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Anyone know what could cause a massive spike in anonymous users (other than the obvious “more people going to the site”)? It’s the biggest spike we’ve ever had, in our 2 year existence. See:

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## [Having problems sending via Mailgun to Gmail](https://meta.discourse.org/t/having-problems-sending-via-mailgun-to-gmail/111224)

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**Author:** [@BlackBelt35](https://meta.discourse.org/u/BlackBelt35)\
**Replies:** 3\
**Last updated:** [March 25, 2019, 11:50pm UTC](https://meta.discourse.org/t/having-problems-sending-via-mailgun-to-gmail/111224 "2019-03-25T23:50:39Z")

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Hello everyone. :slight\_smile: I’ve recently installed a Discourse instance to serve the community purposes of my website. And used Mailgun’s SMTP credentials for emailing. Setup goes fine, and I received the setup emai…

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## [Create a tag with a period](https://meta.discourse.org/t/create-a-tag-with-a-period/112503)

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**Author:** [@drazisil](https://meta.discourse.org/u/drazisil)\
**Replies:** 4\
**Last updated:** [March 25, 2019, 7:56pm UTC](https://meta.discourse.org/t/create-a-tag-with-a-period/112503 "2019-03-25T19:56:44Z")

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Hello, I’m trying to create a tag that has a period in it (such as 1.0), but no matter what I try it ends up as 10. Any advice on what I’m doing wrong?

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## [Extracting 'last visit' info by using the API](https://meta.discourse.org/t/extracting-last-visit-info-by-using-the-api/52618)

<div class="topic-metadata">

**Author:** [@David\_Scharf](https://meta.discourse.org/u/David_Scharf)\
**Replies:** 2\
**Last updated:** [November 7, 2016, 2:00pm UTC](https://meta.discourse.org/t/extracting-last-visit-info-by-using-the-api/52618 "2016-11-07T14:00:41Z")

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Is there currently a way to extract the ‘last visit’ marker location (as in, which is the newest post after the last visit) via the API? I have had a look at what I get from hitting the ‘latest.json’ endpoint, and was as…

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## [I can’t enable voting](https://meta.discourse.org/t/i-can-t-enable-voting/112456)

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**Author:** [@MrMoins](https://meta.discourse.org/u/MrMoins)\
**Replies:** 11\
**Last updated:** [March 25, 2019, 2:49pm UTC](https://meta.discourse.org/t/i-can-t-enable-voting/112456 "2019-03-25T14:49:21Z")

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Hi! I’ve install the voting plugin, I see the checkbox to enable voting in the category parameters but when I check it to enable voting it doesn’t save correctly. Re-opening category settings show me the setting unchec…

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## [External SSO activated, can't revert it :-(](https://meta.discourse.org/t/external-sso-activated-cant-revert-it/112419)

<div class="topic-metadata">

**Author:** [@jhf2442](https://meta.discourse.org/u/jhf2442)\
**Replies:** 9\
**Last updated:** [March 25, 2019, 2:25pm UTC](https://meta.discourse.org/t/external-sso-activated-cant-revert-it/112419 "2019-03-25T14:25:09Z")

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Hi, I wanted to activate SSO to use discourse as an SSO provider for Mediawiki, but it looks like I’ve activated external SSO for discourse itself :frowning: I’ve read oother threads describing workarounds, but they do…

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## [Posting in the same language as forum's language](https://meta.discourse.org/t/posting-in-the-same-language-as-forums-language/52540)

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**Author:** [@azaleas](https://meta.discourse.org/u/azaleas)\
**Replies:** 2\
**Last updated:** [March 25, 2019, 8:17am UTC](https://meta.discourse.org/t/posting-in-the-same-language-as-forums-language/52540 "2019-03-25T08:17:03Z")

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Hi all, My question is regarding this scenario: If the forum is in English and all the discussions are made in that particular language, is there a way to automatically block posts in other languages? Like, if a user c…

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## [How to make scrollable container](https://meta.discourse.org/t/how-to-make-scrollable-container/108493)

<div class="topic-metadata">

**Author:** [@Dani1](https://meta.discourse.org/u/Dani1)\
**Replies:** 2\
**Last updated:** [March 25, 2019, 6:54am UTC](https://meta.discourse.org/t/how-to-make-scrollable-container/108493 "2019-03-25T06:54:21Z")

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Hi! Anyone know how I can make a scrollable container in a Discourse Post? Here’s an example of what I mean: https://www.consulting.com/channel/why-your-mind-is-full-of-weeds This blog post consists of video blog po…

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## [MathJax Not Working Inside HTML Tags](https://meta.discourse.org/t/mathjax-not-working-inside-html-tags/112330)

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**Author:** [@Alfarhan\_Zahedi](https://meta.discourse.org/u/Alfarhan_Zahedi)\
**Replies:** 3\
**Last updated:** [March 25, 2019, 6:35am UTC](https://meta.discourse.org/t/mathjax-not-working-inside-html-tags/112330 "2019-03-25T06:35:25Z")

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I have imported my data from OSQA to Discourse, enabled MathJax and rebaked all the posts. Still, the math elements are not ben rendered when used inside HTML tags. (Math element are rendered perfectly when used normally…

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## [10,000 post limit too low](https://meta.discourse.org/t/10-000-post-limit-too-low/51575)

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**Author:** [@ossia](https://meta.discourse.org/u/ossia)\
**Replies:** 8\
**Last updated:** [March 25, 2019, 3:13am UTC](https://meta.discourse.org/t/10-000-post-limit-too-low/51575 "2019-03-25T03:13:05Z")

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We have a thread that has reached 10,000 posts and became locked. How do we unlock this or raise the limit?

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## [How to recover a deleted topic using the rails console](https://meta.discourse.org/t/how-to-recover-a-deleted-topic-using-the-rails-console/112421)

<div class="topic-metadata">

**Author:** [@will\_io](https://meta.discourse.org/u/will_io)\
**Replies:** 1\
**Last updated:** [March 24, 2019, 11:32pm UTC](https://meta.discourse.org/t/how-to-recover-a-deleted-topic-using-the-rails-console/112421 "2019-03-24T23:32:20Z")

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This is how the accidental deletion occurred: cd /var/discourse ./launcher enter app rails c Topic.where(:id=\>\<id\>).destroy\_all The \<id\> I deleted was the wrong one and of course it just so happened to be a topic that …

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## [How can I save a topic for offline access/archive purpose?](https://meta.discourse.org/t/how-can-i-save-a-topic-for-offline-access-archive-purpose/112436)

<div class="topic-metadata">

**Author:** [@discourse-lover](https://meta.discourse.org/u/discourse-lover)\
**Replies:** 15\
**Last updated:** [March 24, 2019, 10:14pm UTC](https://meta.discourse.org/t/how-can-i-save-a-topic-for-offline-access-archive-purpose/112436 "2019-03-24T22:14:03Z")

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I’m using other forums which based on Discourse and some of them have great discussion that I want to save/archive for future reference. I can think of 1 way: start at the first discussion, scroll all the way back to th…

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## [Replace user emails](https://meta.discourse.org/t/replace-user-emails/112441)

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**Author:** [@Lure](https://meta.discourse.org/u/Lure)\
**Replies:** 3\
**Last updated:** [March 24, 2019, 1:05pm UTC](https://meta.discourse.org/t/replace-user-emails/112441 "2019-03-24T13:05:23Z")

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Is there a way to replace user’s email address as admin? I have a user with Primary email, that is not working anymore (but it seems he still uses it for linked Facebook account login), while he has Secondary email that…

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## [Can Discourse Integrate with Free Slack?](https://meta.discourse.org/t/can-discourse-integrate-with-free-slack/112429)

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**Author:** [@ArtAtomic](https://meta.discourse.org/u/ArtAtomic)\
**Replies:** 1\
**Last updated:** [March 23, 2019, 11:44pm UTC](https://meta.discourse.org/t/can-discourse-integrate-with-free-slack/112429 "2019-03-23T23:44:46Z")

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I’m part of a large community that is looking to supplement the existing free Slack. Is it possible to integrate with a free Slack, or is that only possible with paid ones? I’m thinking a Discourse+Slack combination wi…

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## [I can not find a way to track adwords conversions with tag manager](https://meta.discourse.org/t/i-can-not-find-a-way-to-track-adwords-conversions-with-tag-manager/111741)

<div class="topic-metadata">

**Author:** [@ufukayyildiz](https://meta.discourse.org/u/ufukayyildiz)\
**Replies:** 6\
**Last updated:** [March 23, 2019, 6:33pm UTC](https://meta.discourse.org/t/i-can-not-find-a-way-to-track-adwords-conversions-with-tag-manager/111741 "2019-03-23T18:33:15Z")

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hello everyone, i searched on the forum but did not find any solution about tracking adwords conversions with google tag manager. If i can redirect users after successfully signup by both email and 3rd party apps i wil…

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## [Without any coding knowledge, is it possible to install and maintain Discourse?](https://meta.discourse.org/t/without-any-coding-knowledge-is-it-possible-to-install-and-maintain-discourse/112366)

<div class="topic-metadata">

**Author:** [@AvidLearner](https://meta.discourse.org/u/AvidLearner)\
**Replies:** 13\
**Last updated:** [March 23, 2019, 6:10am UTC](https://meta.discourse.org/t/without-any-coding-knowledge-is-it-possible-to-install-and-maintain-discourse/112366 "2019-03-23T06:10:30Z")

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At the moment, I cannot afford Discourse’s hosting fees, so initially, I’d like to do an installation elsewhere. I have no real coding skills; however, I can follow instructions. Does this sound like a possibility or am …

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## [Forcing a certain category for the newsletter](https://meta.discourse.org/t/forcing-a-certain-category-for-the-newsletter/112396)

<div class="topic-metadata">

**Author:** [@jorge\_castro](https://meta.discourse.org/u/jorge_castro)\
**Replies:** 1\
**Last updated:** [March 23, 2019, 5:32am UTC](https://meta.discourse.org/t/forcing-a-certain-category-for-the-newsletter/112396 "2019-03-23T05:32:26Z")

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Lately we’ve been using discourse to publish our OSS project’s CVEs and security announcements. Is there a clever way to ensure a certain tag hits the user autogenerated newsletters? What I’d love to do is just have the…

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## [Unable to run /launcher rebuild app \[solved\]](https://meta.discourse.org/t/unable-to-run-launcher-rebuild-app-solved/112266)

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**Author:** [@Cosmic](https://meta.discourse.org/u/Cosmic)\
**Replies:** 6\
**Last updated:** [March 23, 2019, 5:12am UTC](https://meta.discourse.org/t/unable-to-run-launcher-rebuild-app-solved/112266 "2019-03-23T05:12:00Z")

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Hi, I have received this while trying to upgrade to latest version. Any help would be appreciated. I tried to run from local username with sudo, and also as root. Nothing helped. \` /var/www/discourse/vendor/bundle/r…

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## [Unauthorized User - View login Perspective](https://meta.discourse.org/t/unauthorized-user-view-login-perspective/112318)

<div class="topic-metadata">

**Author:** [@hhlp](https://meta.discourse.org/u/hhlp)\
**Replies:** 1\
**Last updated:** [March 23, 2019, 2:09am UTC](https://meta.discourse.org/t/unauthorized-user-view-login-perspective/112318 "2019-03-23T02:09:30Z")

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if there a way for unathorized user or not login in the system, enable in discourse to view the complete site, I mean the complete site structure: when a user is not login in the system they can see only this: The c…

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## [Creating Safe Spaces for Gender Non-Conforming People](https://meta.discourse.org/t/creating-safe-spaces-for-gender-non-conforming-people/52173)

<div class="topic-metadata">

**Author:** [@brenna1](https://meta.discourse.org/u/brenna1)\
**Replies:** 5\
**Last updated:** [March 23, 2019, 12:34am UTC](https://meta.discourse.org/t/creating-safe-spaces-for-gender-non-conforming-people/52173 "2019-03-23T00:34:18Z")

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To continue the conversation started by @sujato a couple of months ago, we are beginning to see the importance of establishing features that allow for gender non-conforming people to feel safe on our forum. One of the i…

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## [Users receive multiple summary emails when sidekiq queue is \>30 minutes](https://meta.discourse.org/t/users-receive-multiple-summary-emails-when-sidekiq-queue-is-30-minutes/112291)

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**Author:** [@pfaffman](https://meta.discourse.org/u/pfaffman)\
**Replies:** 20\
**Last updated:** [March 22, 2019, 11:09pm UTC](https://meta.discourse.org/t/users-receive-multiple-summary-emails-when-sidekiq-queue-is-30-minutes/112291 "2019-03-22T23:09:36Z")

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I’ve got a high-volume system with 24GB ram, a 30GB on disk database, and 2M page views/month. There were some bumps as the site got migrated and updated to the new image format, but last I looked it appeared to be runni…

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## [How to stop the discourse?](https://meta.discourse.org/t/how-to-stop-the-discourse/52175)

<div class="topic-metadata">

**Author:** [@Pirat](https://meta.discourse.org/u/Pirat)\
**Replies:** 3\
**Last updated:** [October 28, 2016, 8:51pm UTC](https://meta.discourse.org/t/how-to-stop-the-discourse/52175 "2016-10-28T20:51:26Z")

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how to stop the discourse and then run? After 1 hour

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## [Email templates - which I need to edit? Can I customize the sequence?](https://meta.discourse.org/t/email-templates-which-i-need-to-edit-can-i-customize-the-sequence/52079)

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**Author:** [@weralabaj](https://meta.discourse.org/u/weralabaj)\
**Replies:** 2\
**Last updated:** [March 22, 2019, 7:10pm UTC](https://meta.discourse.org/t/email-templates-which-i-need-to-edit-can-i-customize-the-sequence/52079 "2019-03-22T19:10:57Z")

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Hi! I’m setting up a new Discourse forum and I want to customize the templates. Unfortunately, I’m not exactly sure when each of those emails is sent. Some are obvious (like digest email, etc.) but for others just a te…

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## [Deleting my own topics](https://meta.discourse.org/t/deleting-my-own-topics/112355)

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**Author:** [@SuperKiddo](https://meta.discourse.org/u/SuperKiddo)\
**Replies:** 1\
**Last updated:** [March 22, 2019, 6:32pm UTC](https://meta.discourse.org/t/deleting-my-own-topics/112355 "2019-03-22T18:32:47Z")

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When i try to delete my topic, it says that i must submit a flag for moderator attention along with reasoning, which is really devastating considering the fact my topics were meaningless back then in the CIU forum.

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## [Using letsencrypt inside Discourse](https://meta.discourse.org/t/using-letsencrypt-inside-discourse/112297)

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**Author:** [@chagara](https://meta.discourse.org/u/chagara)\
**Replies:** 11\
**Last updated:** [March 22, 2019, 5:04pm UTC](https://meta.discourse.org/t/using-letsencrypt-inside-discourse/112297 "2019-03-22T17:04:49Z")

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hello, I’m hosting discourse in digital ocean and added all the DNS records. The site is in https://forum.jlozadad.io. After adding the required changes to use letsencrypt and rebuild I get this error after the site com…

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## [The Restore button is not activated!](https://meta.discourse.org/t/the-restore-button-is-not-activated/112339)

<div class="topic-metadata">

**Author:** [@M\_c\_Tau](https://meta.discourse.org/u/M_c_Tau)\
**Replies:** 1\
**Last updated:** [March 22, 2019, 3:25pm UTC](https://meta.discourse.org/t/the-restore-button-is-not-activated/112339 "2019-03-22T15:25:27Z")

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I just installed the latest of discourse today in order to restore a backup from 2016. However, after uploading the backup file, the Restore button on the right side does not activate. I thought might be the different ve…

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## [How to upload Global Site Tag (gtag.js)?](https://meta.discourse.org/t/how-to-upload-global-site-tag-gtag-js/112335)

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**Author:** [@Lee533](https://meta.discourse.org/u/Lee533)\
**Replies:** 1\
**Last updated:** [March 22, 2019, 2:56pm UTC](https://meta.discourse.org/t/how-to-upload-global-site-tag-gtag-js/112335 "2019-03-22T14:56:19Z")

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Hi, I’m a newbie. I want to use Google Analytics. I created account of Google Analytics, it jump to this page, then I don’t know what can I do…

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## [Error in loading topics](https://meta.discourse.org/t/error-in-loading-topics/52068)

<div class="topic-metadata">

**Author:** [@Ratul\_Bhattacharya](https://meta.discourse.org/u/Ratul_Bhattacharya)\
**Replies:** 9\
**Last updated:** [March 22, 2019, 2:07pm UTC](https://meta.discourse.org/t/error-in-loading-topics/52068 "2019-03-22T14:07:49Z")

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I was trying to upload a topic on discourse which had 5 megs of images. For some weird reasons it kept on uploading until I closed the browser. Since then none of the topics load for me. I can login. See all the topics b…

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## [Strange onebox failure due to malformed 404](https://meta.discourse.org/t/strange-onebox-failure-due-to-malformed-404/112310)

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**Author:** [@merefield](https://meta.discourse.org/u/merefield)\
**Replies:** 7\
**Last updated:** [March 22, 2019, 11:41am UTC](https://meta.discourse.org/t/strange-onebox-failure-due-to-malformed-404/112310 "2019-03-22T11:41:50Z")

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relates to this site: https://www.nbcsandiego.com/news/national-international/CVS-to-Sell-CBD-Products-in-800-Stores-in-8-States-507484191.html I get a onebox failure in logs: Failed to onebox https://www.nbcsandiego.…

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## [Creating a new forum](https://meta.discourse.org/t/creating-a-new-forum/112180)

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**Author:** [@acesoftheace](https://meta.discourse.org/u/acesoftheace)\
**Replies:** 12\
**Last updated:** [March 22, 2019, 10:50am UTC](https://meta.discourse.org/t/creating-a-new-forum/112180 "2019-03-22T10:50:58Z")

</div>

Does anyone know how I can create a Discourse forum?

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