# Support

**URL:** https://meta.discourse.org/c/support/6.md?page=75

[Latest](https://meta.discourse.org/latest.md) · [Categories](https://meta.discourse.org/categories.md) · [Tags](https://meta.discourse.org/tags.md)

**Page:** 76

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## [Memory use gradually ramps up after restart](https://meta.discourse.org/t/memory-use-gradually-ramps-up-after-restart/325117)

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**Author:** [@jrivettcsa](https://meta.discourse.org/u/jrivettcsa)\
**Replies:** 9\
**Last updated:** [July 6, 2025, 1:19pm UTC](https://meta.discourse.org/t/memory-use-gradually-ramps-up-after-restart/325117 "2025-07-06T13:19:51Z")

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I’m not sure when it started, but at some point in the last few weeks, presumably after a Discourse update, the site started to feel a bit sluggish. We’ re running 3.4.0.beta2-dev. I noticed that the server instance had…

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## [Gmail POP3 Polling Failing after Upgrade to 3.5.0.beta8-dev](https://meta.discourse.org/t/gmail-pop3-polling-failing-after-upgrade-to-3-5-0-beta8-dev/373060)

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**Author:** [@LotusJeff](https://meta.discourse.org/u/LotusJeff)\
**Replies:** 4\
**Last updated:** [July 6, 2025, 12:48pm UTC](https://meta.discourse.org/t/gmail-pop3-polling-failing-after-upgrade-to-3-5-0-beta8-dev/373060 "2025-07-06T12:48:00Z")

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I have had Gmail POP3 polling running since January using the App password method. No issues and all has been going great. I upgraded from 3.5.0.beta7-dev to 3.5.0.beta8-dev. I immediately received the following error i…

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## [Why is English not an option to be translated?](https://meta.discourse.org/t/why-is-english-not-an-option-to-be-translated/373018)

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**Author:** [@NateDhaliwal](https://meta.discourse.org/u/NateDhaliwal)\
**Replies:** 2\
**Last updated:** [July 6, 2025, 12:50am UTC](https://meta.discourse.org/t/why-is-english-not-an-option-to-be-translated/373018 "2025-07-06T00:50:30Z")

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When selecting the globe-with-plus icon in the post menu, why isn’t English an option? As compared to the post composer, when creating a topic/reply:

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## [Problem with third party Sign Up](https://meta.discourse.org/t/problem-with-third-party-sign-up/371994)

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**Author:** [@user148](https://meta.discourse.org/u/user148)\
**Replies:** 3\
**Last updated:** [July 5, 2025, 9:01pm UTC](https://meta.discourse.org/t/problem-with-third-party-sign-up/371994 "2025-07-05T21:01:05Z")

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While trying to sign up through third party or social media for google sign up, facing Access Blocked Issue. How can this be fixed for the community owners with business plan?

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## [iOS keyboard not prompted on PWA](https://meta.discourse.org/t/ios-keyboard-not-prompted-on-pwa/373010)

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**Author:** [@Ethsim2](https://meta.discourse.org/u/Ethsim2)\
**Replies:** 7\
**Last updated:** [July 5, 2025, 5:39pm UTC](https://meta.discourse.org/t/ios-keyboard-not-prompted-on-pwa/373010 "2025-07-05T17:39:28Z")

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i turned on the rich text composer, and have been having issues with Safari PWA keyboard today, before and after updating

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## [Creating a custom filter homepage](https://meta.discourse.org/t/creating-a-custom-filter-homepage/370062)

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**Author:** [@MihirR](https://meta.discourse.org/u/MihirR)\
**Replies:** 10\
**Last updated:** [July 5, 2025, 1:17pm UTC](https://meta.discourse.org/t/creating-a-custom-filter-homepage/370062 "2025-07-05T13:17:04Z")

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Can I create a dynamic homepage like this: 10 Recently Active Topics (this week) 5 Latest Created Topics (today) 5 More Recent Topics (this week) 5 Most Replied Topics (this week) 5 Most Liked Topics (this week) 5 Late…

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## [Choose groups and watched categories on signup](https://meta.discourse.org/t/choose-groups-and-watched-categories-on-signup/197291)

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**Author:** [@Jonathan5](https://meta.discourse.org/u/Jonathan5)\
**Replies:** 15\
**Last updated:** [July 5, 2025, 12:59pm UTC](https://meta.discourse.org/t/choose-groups-and-watched-categories-on-signup/197291 "2025-07-05T12:59:03Z")

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I know there can be custom user fields, but is there any way of sorting out group requests and category watching from the signup form? (Either the normal Discourse signup form, or using a plugin, or separately using the…

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## [Purge/clean/delete deleted topics from database](https://meta.discourse.org/t/purge-clean-delete-deleted-topics-from-database/300881)

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**Author:** [@Isambard](https://meta.discourse.org/u/Isambard)\
**Replies:** 4\
**Last updated:** [July 5, 2025, 9:50am UTC](https://meta.discourse.org/t/purge-clean-delete-deleted-topics-from-database/300881 "2025-07-05T09:50:04Z")

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Continuing the discussion from Introducing permanently delete post functionality: I have a forum where there was a big cleanup. But when reviewing the database backup, it is still polluted with the old soft-deleted data…

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## [Oops - after an update from 3.3.0.beta1-dev](https://meta.discourse.org/t/oops-after-an-update-from-3-3-0-beta1-dev/372832)

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**Author:** [@lejeczek](https://meta.discourse.org/u/lejeczek)\
**Replies:** 2\
**Last updated:** [July 5, 2025, 4:50am UTC](https://meta.discourse.org/t/oops-after-an-update-from-3-3-0-beta1-dev/372832 "2025-07-05T04:50:16Z")

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Hi guys. I’ve updated to the latest version - I think - and now I get the infamous ‘Ooops’ The only thing - while being an amateur - I could find, thinking it might be important, is: URGENT: Failed to initialize site …

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## [Checking whether Discourse is sending all the emails it should](https://meta.discourse.org/t/checking-whether-discourse-is-sending-all-the-emails-it-should/372911)

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**Author:** [@Jonathan5](https://meta.discourse.org/u/Jonathan5)\
**Replies:** 6\
**Last updated:** [July 4, 2025, 6:10pm UTC](https://meta.discourse.org/t/checking-whether-discourse-is-sending-all-the-emails-it-should/372911 "2025-07-04T18:10:59Z")

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For the most recent forum post, based purely on “watch” status there should have been c.1300 users emailed. But from the Amazon SES console and from the Discourse /admin/email-logs Sent page there were only c.700 sent. …

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## [Another added context for AI Bot](https://meta.discourse.org/t/another-added-context-for-ai-bot/372894)

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**Author:** [@Wurzelseppi](https://meta.discourse.org/u/Wurzelseppi)\
**Replies:** 1\
**Last updated:** [July 4, 2025, 4:14pm UTC](https://meta.discourse.org/t/another-added-context-for-ai-bot/372894 "2025-07-04T16:14:50Z")

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Hey guys, just wanted to know, if I can somehow add another context to AI Bot´s context ? In Detail: At the moment the bot only have the forums topics as context to work on. I want to add another context (a external …

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## [Abiding by Amazon SES's "14 emails per second" maximum send rate](https://meta.discourse.org/t/abiding-by-amazon-sess-14-emails-per-second-maximum-send-rate/372896)

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**Author:** [@Jonathan5](https://meta.discourse.org/u/Jonathan5)\
**Replies:** 2\
**Last updated:** [July 4, 2025, 9:49am UTC](https://meta.discourse.org/t/abiding-by-amazon-sess-14-emails-per-second-maximum-send-rate/372896 "2025-07-04T09:49:55Z")

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Is there any update on this situation? For example, is there now a max emails per second site setting? The old topics I found here concerned digests, but you could imagine the “per second” maximum being breached if lots…

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## [Cheaper alternative to Mailgun?](https://meta.discourse.org/t/cheaper-alternative-to-mailgun/232903)

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**Author:** [@Jonathan5](https://meta.discourse.org/u/Jonathan5)\
**Replies:** 23\
**Last updated:** [July 4, 2025, 10:00am UTC](https://meta.discourse.org/t/cheaper-alternative-to-mailgun/232903 "2025-07-04T10:00:40Z")

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Continuing the discussion from Mailgun is $1/month per 1,000 emails sent (and first 1,000 are free): I’ve been happy with Mailgun but am paying about $25 per month now (25,000 emails). What cheaper – but still reputabl…

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## [Is it possible (and advisable) to reset bounce scores after changing email provider?](https://meta.discourse.org/t/is-it-possible-and-advisable-to-reset-bounce-scores-after-changing-email-provider/372902)

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**Author:** [@Jonathan5](https://meta.discourse.org/u/Jonathan5)\
**Replies:** 0\
**Last updated:** [July 4, 2025, 8:52am UTC](https://meta.discourse.org/t/is-it-possible-and-advisable-to-reset-bounce-scores-after-changing-email-provider/372902 "2025-07-04T08:52:16Z")

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Is there a way to reset everybody’s bounce scores? I guess that some new deliverability factors will apply with a new email provider, so it would make sense to start from scratch. The closest I can find in settings is R…

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## [Disabling Notification emails to Specific external user](https://meta.discourse.org/t/disabling-notification-emails-to-specific-external-user/372645)

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**Author:** [@Ravindra-Trdx](https://meta.discourse.org/u/Ravindra-Trdx)\
**Replies:** 8\
**Last updated:** [July 4, 2025, 7:17am UTC](https://meta.discourse.org/t/disabling-notification-emails-to-specific-external-user/372645 "2025-07-04T07:17:35Z")

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How to stop/block notifications/email being sent to specific external user Do not want to Silence the user

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## [Some federated posts are not displayed for the following actor](https://meta.discourse.org/t/some-federated-posts-are-not-displayed-for-the-following-actor/372876)

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**Author:** [@eve](https://meta.discourse.org/u/eve)\
**Replies:** 0\
**Last updated:** [July 4, 2025, 5:52am UTC](https://meta.discourse.org/t/some-federated-posts-are-not-displayed-for-the-following-actor/372876 "2025-07-04T05:52:38Z")

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We have set up a tag actor on one Discourse and a category actor on a second Discourse, who follows the tag actor on the first. Unfortunately, not all posts of Hello bibcourse.eu - Meta - metadaten.community are display…

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## [Sent 560 PM, none is viewed](https://meta.discourse.org/t/sent-560-pm-none-is-viewed/372800)

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**Author:** [@patrickemin](https://meta.discourse.org/u/patrickemin)\
**Replies:** 7\
**Last updated:** [July 4, 2025, 1:58am UTC](https://meta.discourse.org/t/sent-560-pm-none-is-viewed/372800 "2025-07-04T01:58:55Z")

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Hello, as an administrator, I sent a personal message to 562 members, but after a few days I noticed that I only had two views of this personal message. This seems completely impossible to me, so I’m wondering what happe…

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## ["Discourse::NotFound" error when click "Email Type" field on admin/email/bounced](https://meta.discourse.org/t/discourse-notfound-error-when-click-email-type-field-on-admin-email-bounced/176011)

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**Author:** [@Jonathan5](https://meta.discourse.org/u/Jonathan5)\
**Replies:** 23\
**Last updated:** [July 3, 2025, 11:26pm UTC](https://meta.discourse.org/t/discourse-notfound-error-when-click-email-type-field-on-admin-email-bounced/176011 "2025-07-03T23:26:00Z")

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I think clicking on an “Email Type” field, e.g. user\_watching\_first\_post is meant to display details of the bounce message received from the intended recipient. But on my self-hosted site I get the error message stated …

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## [Moving from Mailgun to Amazon SES as an amateur](https://meta.discourse.org/t/moving-from-mailgun-to-amazon-ses-as-an-amateur/372851)

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**Author:** [@Jonathan5](https://meta.discourse.org/u/Jonathan5)\
**Replies:** 0\
**Last updated:** [July 3, 2025, 11:22pm UTC](https://meta.discourse.org/t/moving-from-mailgun-to-amazon-ses-as-an-amateur/372851 "2025-07-03T23:22:22Z")

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I didn’t take notes for every single step of the way, but it seems to have worked. I’m happy to answer questions though can’t guarantee the answers will be good :slight\_smile: Created a new Amazon SES identity for forum…

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## [Reactions are not available](https://meta.discourse.org/t/reactions-are-not-available/372820)

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**Author:** [@TeoStel](https://meta.discourse.org/u/TeoStel)\
**Replies:** 7\
**Last updated:** [July 3, 2025, 9:29pm UTC](https://meta.discourse.org/t/reactions-are-not-available/372820 "2025-07-03T21:29:00Z")

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Hello all, I need your help to troubleshoot reactions. I have plugin enabled but none of the reactions are visible. Like there is no button at all. I am using the latest beta8 and default skin. I also checked other skin…

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## [What docker tag should I use to perform an upgrade to 3.5.0.beta7 from 2.9.0.beta5](https://meta.discourse.org/t/what-docker-tag-should-i-use-to-perform-an-upgrade-to-3-5-0-beta7-from-2-9-0-beta5/372682)

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**Author:** [@techs](https://meta.discourse.org/u/techs)\
**Replies:** 7\
**Last updated:** [July 3, 2025, 9:07pm UTC](https://meta.discourse.org/t/what-docker-tag-should-i-use-to-perform-an-upgrade-to-3-5-0-beta7-from-2-9-0-beta5/372682 "2025-07-03T21:07:02Z")

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Hi guys, The discourse is running in a docker. Here is the message that we see We’re currently on 2.9.0.beta5 but the current release (shown as critical to upgrade to) is 3.5.0.beta7. If I run ./launcher rebui…

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## [⚠️ Inline KaTeX/MathJax $...$ inside \[grid\] can leak BBCode when used with \[details\]](https://meta.discourse.org/t/inline-katex-mathjax-inside-grid-can-leak-bbcode-when-used-with-details/372802)

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**Author:** [@Ethsim2](https://meta.discourse.org/u/Ethsim2)\
**Replies:** 2\
**Last updated:** [July 3, 2025, 6:17pm UTC](https://meta.discourse.org/t/inline-katex-mathjax-inside-grid-can-leak-bbcode-when-used-with-details/372802 "2025-07-03T18:17:43Z")

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BBCode and LaTeX Rendering in \[grid\] and \[details\]: Unexpected Behavior Explained I’ve been experimenting with how Discourse handles LaTeX inside \[grid\] and \[details\] and wanted to document the behavior and workaround he…

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## [Using WordPress SSO on second WordPress site](https://meta.discourse.org/t/using-wordpress-sso-on-second-wordpress-site/372808)

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**Author:** [@timb](https://meta.discourse.org/u/timb)\
**Replies:** 0\
**Last updated:** [July 3, 2025, 4:56pm UTC](https://meta.discourse.org/t/using-wordpress-sso-on-second-wordpress-site/372808 "2025-07-03T16:56:28Z")

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Hello, I am using the Discourse plugin for WordPress to allow those WP users to log in on my Discourse site. That all is working brilliantly. Now, I would like to use this same WordPress SSO to allow users to log in on …

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## [How to embed Razorpay subscription button with CSP restrictions](https://meta.discourse.org/t/how-to-embed-razorpay-subscription-button-with-csp-restrictions/372660)

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**Author:** [@MihirR](https://meta.discourse.org/u/MihirR)\
**Replies:** 3\
**Last updated:** [July 3, 2025, 2:22pm UTC](https://meta.discourse.org/t/how-to-embed-razorpay-subscription-button-with-csp-restrictions/372660 "2025-07-03T14:22:20Z")

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I just created a simple static page for subscriptions and now want to embed a button on that page. For which the code is: \<form\> \<script src="https://cdn.razorpay.com/static/widget/subscription-button.js" …

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## [How to control this mess of shifting uploads from S3 to local](https://meta.discourse.org/t/how-to-control-this-mess-of-shifting-uploads-from-s3-to-local/372778)

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**Author:** [@Bathinda](https://meta.discourse.org/u/Bathinda)\
**Replies:** 2\
**Last updated:** [July 3, 2025, 1:56pm UTC](https://meta.discourse.org/t/how-to-control-this-mess-of-shifting-uploads-from-s3-to-local/372778 "2025-07-03T13:56:59Z")

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After 4-5 years of usage, I finally decided to take my uploads back from Aws S3 bucket to my local server for my very small local website. I being a limited knowledable person, I handed over this job to some friend of m…

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## [Seamless Login Between App and Forum via WebView with Shared Auth0 Authentication](https://meta.discourse.org/t/seamless-login-between-app-and-forum-via-webview-with-shared-auth0-authentication/372723)

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**Author:** [@Qing\_Zeng](https://meta.discourse.org/u/Qing_Zeng)\
**Replies:** 2\
**Last updated:** [July 3, 2025, 7:20am UTC](https://meta.discourse.org/t/seamless-login-between-app-and-forum-via-webview-with-shared-auth0-authentication/372723 "2025-07-03T07:20:22Z")

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Hi, Our forum now uses Auth0 for user authentication, and our team has integrated forum access into our app via WebView. However, when users click to access the forum from within the app, they are still required to log…

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## [Move Some topics to New Instance](https://meta.discourse.org/t/move-some-topics-to-new-instance/372443)

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**Author:** [@Heliosurge](https://meta.discourse.org/u/Heliosurge)\
**Replies:** 5\
**Last updated:** [July 3, 2025, 6:39am UTC](https://meta.discourse.org/t/move-some-topics-to-new-instance/372443 "2025-07-03T06:39:33Z")

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I am wondering on if there is a method to copy the user base to a fresh install. I am thinking maybe in the old instance create new categories to house the topics that are desired to copy to the new install. Then on th…

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## [Trying to enable Google Analytics GA4](https://meta.discourse.org/t/trying-to-enable-google-analytics-ga4/372696)

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**Author:** [@Olle11](https://meta.discourse.org/u/Olle11)\
**Replies:** 2\
**Last updated:** [July 3, 2025, 12:29am UTC](https://meta.discourse.org/t/trying-to-enable-google-analytics-ga4/372696 "2025-07-03T00:29:01Z")

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Hi, I am trying to add Google Analytics to my Discourse forum. I added the full Google Tag script code after on my theme but it seems like Google cant find it. I also added the GA universal tracking code in my discours…

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## [Inconsistencies in the unread posts indicators](https://meta.discourse.org/t/inconsistencies-in-the-unread-posts-indicators/372626)

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**Author:** [@WolfpackFan](https://meta.discourse.org/u/WolfpackFan)\
**Replies:** 2\
**Last updated:** [July 2, 2025, 12:56pm UTC](https://meta.discourse.org/t/inconsistencies-in-the-unread-posts-indicators/372626 "2025-07-02T12:56:04Z")

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In the screenshot below you can see beside the 3rd topic from the top there is a red circle indicator with a “1” in it which I assume is telling me that there is 1 unread post in this topic. However, the first two threa…

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## [Why is it my admin account has no option to change the theme on the front end?](https://meta.discourse.org/t/why-is-it-my-admin-account-has-no-option-to-change-the-theme-on-the-front-end/372346)

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**Author:** [@RoldanLT](https://meta.discourse.org/u/RoldanLT)\
**Replies:** 2\
**Last updated:** [July 2, 2025, 12:47pm UTC](https://meta.discourse.org/t/why-is-it-my-admin-account-has-no-option-to-change-the-theme-on-the-front-end/372346 "2025-07-02T12:47:49Z")

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I mean this option: Normal users have it visible.

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