# Support

**URL:** https://meta.discourse.org/c/support/6.md?page=773

[Latest](https://meta.discourse.org/latest.md) · [Categories](https://meta.discourse.org/categories.md) · [Tags](https://meta.discourse.org/tags.md)

**Page:** 774

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## [Start Discourse by Mail](https://meta.discourse.org/t/start-discourse-by-mail/96037)

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**Author:** [@YoavNordmann](https://meta.discourse.org/u/YoavNordmann)\
**Replies:** 1\
**Last updated:** [August 30, 2018, 7:51pm UTC](https://meta.discourse.org/t/start-discourse-by-mail/96037 "2018-08-30T19:51:14Z")

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Hi How do I start a discussion by mail ? I know one can reply by mail, but how do you start a conversation ? Thanks

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## [Where exactly can I disable Discobot](https://meta.discourse.org/t/where-exactly-can-i-disable-discobot/95920)

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**Author:** [@Agnieszka\_Jaskiewicz](https://meta.discourse.org/u/Agnieszka_Jaskiewicz)\
**Replies:** 4\
**Last updated:** [August 29, 2018, 10:29pm UTC](https://meta.discourse.org/t/where-exactly-can-i-disable-discobot/95920 "2018-08-29T22:29:32Z")

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Hi, please tell me where I can find the option of disable discobot.

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## [WordPress and wishlist member](https://meta.discourse.org/t/wordpress-and-wishlist-member/51560)

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**Author:** [@anon29908737](https://meta.discourse.org/u/anon29908737)\
**Replies:** 23\
**Last updated:** [August 29, 2018, 9:10pm UTC](https://meta.discourse.org/t/wordpress-and-wishlist-member/51560 "2018-08-29T21:10:05Z")

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I am looking for a forum for a community website running WordPress, wishlist member, and wp courseware. According to wishlist member, WishList Member uses the WordPress database to create members so no extra member accou…

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## [How to create a new plugins?](https://meta.discourse.org/t/how-to-create-a-new-plugins/34829)

<div class="topic-metadata">

**Author:** [@arulbaskar](https://meta.discourse.org/u/arulbaskar)\
**Replies:** 2\
**Last updated:** [August 29, 2018, 4:48pm UTC](https://meta.discourse.org/t/how-to-create-a-new-plugins/34829 "2018-08-29T16:48:41Z")

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hi how to install or create a new plugin. please help me

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## [Non-logged-in commenting on WP but must log in to forum - possible?](https://meta.discourse.org/t/non-logged-in-commenting-on-wp-but-must-log-in-to-forum-possible/95835)

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**Author:** [@Lee\_Ars](https://meta.discourse.org/u/Lee_Ars)\
**Replies:** 2\
**Last updated:** [August 29, 2018, 1:26pm UTC](https://meta.discourse.org/t/non-logged-in-commenting-on-wp-but-must-log-in-to-forum-possible/95835 "2018-08-29T13:26:21Z")

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Evaluating Discourse as a replacement for WP’s built-in commenting system and I’m having a difficult time judging if my customer’s desired use case is possible. I’d like to be able to allow blog post readers to comment …

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## [What do I need before signing up?](https://meta.discourse.org/t/what-do-i-need-before-signing-up/67914)

<div class="topic-metadata">

**Author:** [@gina\_riley](https://meta.discourse.org/u/gina_riley)\
**Replies:** 8\
**Last updated:** [August 29, 2018, 11:47am UTC](https://meta.discourse.org/t/what-do-i-need-before-signing-up/67914 "2018-08-29T11:47:05Z")

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A few questions, thank you in advance. (1) Before I sign up for discourse hosting, do I need to have a forum already for migration? (2) I have a great idea of the setup of a discourse so that being said, I am guessing …

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## [Remove image uploading in posts](https://meta.discourse.org/t/remove-image-uploading-in-posts/23743)

<div class="topic-metadata">

**Author:** [@Lala\_Calamari](https://meta.discourse.org/u/Lala_Calamari)\
**Replies:** 5\
**Last updated:** [January 8, 2015, 12:21am UTC](https://meta.discourse.org/t/remove-image-uploading-in-posts/23743 "2015-01-08T00:21:08Z")

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Is there a way to remove the upload option for images? We didn’t want to “host” images on our forums. We’d rather the end users just put the image link in. If this isn’t an option, is there a way to hide the image upl…

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## [Installing over DigitalOcean and Namecheap?](https://meta.discourse.org/t/installing-over-digitalocean-and-namecheap/95598)

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**Author:** [@M\_A](https://meta.discourse.org/u/M_A)\
**Replies:** 11\
**Last updated:** [August 29, 2018, 2:56am UTC](https://meta.discourse.org/t/installing-over-digitalocean-and-namecheap/95598 "2018-08-29T02:56:46Z")

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Hey, this is my first time working with this and I tried to follow the 30min installation guide as much as I could but I am having issues with the DNS records since the website isn’t loading, they are most likely not co…

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## [Regenerating LetsEncrypt keys from behind nginx](https://meta.discourse.org/t/regenerating-letsencrypt-keys-from-behind-nginx/95884)

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**Author:** [@mogu](https://meta.discourse.org/u/mogu)\
**Replies:** 2\
**Last updated:** [August 29, 2018, 2:46am UTC](https://meta.discourse.org/t/regenerating-letsencrypt-keys-from-behind-nginx/95884 "2018-08-29T02:46:21Z")

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I followed this excellent guide for running Discourse behind nginx: Run other websites on the same machine as Discourse It worked great. Unfortunately the SSL certificate (via LetsEncrypt) expired after 90 days, and I’m…

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## [Flag user as do not email / suspend sending emails to a specific user](https://meta.discourse.org/t/flag-user-as-do-not-email-suspend-sending-emails-to-a-specific-user/23644)

<div class="topic-metadata">

**Author:** [@DeanMarkTaylor](https://meta.discourse.org/u/DeanMarkTaylor)\
**Replies:** 4\
**Last updated:** [August 28, 2018, 8:16pm UTC](https://meta.discourse.org/t/flag-user-as-do-not-email-suspend-sending-emails-to-a-specific-user/23644 "2018-08-28T20:16:31Z")

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Is there a way to flag a user as “do not email”? (suspend sending emails to a specific user) I understand that it’s possible to adjust all a users email settings - but at some-point I would like to undo the action and r…

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## [Turning off RateLimiter::LimitExceeded entirely for one user?](https://meta.discourse.org/t/turning-off-ratelimiter-limitexceeded-entirely-for-one-user/95596)

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**Author:** [@jorge\_castro](https://meta.discourse.org/u/jorge_castro)\
**Replies:** 7\
**Last updated:** [August 28, 2018, 6:30pm UTC](https://meta.discourse.org/t/turning-off-ratelimiter-limitexceeded-entirely-for-one-user/95596 "2018-08-28T18:30:30Z")

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We’re having issues running into this as we ingest some RSS feeds, I believe it’s because we’re using zapier to grab some feeds, which then has a 5 minute timer to send them to discourse, which it does all at once, trigg…

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## [Member able to login and post as someone else?](https://meta.discourse.org/t/member-able-to-login-and-post-as-someone-else/95794)

<div class="topic-metadata">

**Author:** [@anon29908737](https://meta.discourse.org/u/anon29908737)\
**Replies:** 7\
**Last updated:** [August 28, 2018, 12:57pm UTC](https://meta.discourse.org/t/member-able-to-login-and-post-as-someone-else/95794 "2018-08-28T12:57:56Z")

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I had a member be able to login and post under another members username and password. Somehow it autopopulated because they certainly don’t know who or what their password is. And, the logout button doesn’t log them out …

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## [Disable Auth0 plugin](https://meta.discourse.org/t/disable-auth0-plugin/23611)

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**Author:** [@smitty](https://meta.discourse.org/u/smitty)\
**Replies:** 8\
**Last updated:** [January 2, 2015, 11:16pm UTC](https://meta.discourse.org/t/disable-auth0-plugin/23611 "2015-01-02T23:16:57Z")

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I have enabled the Auth0 plugin, however I entered in the return url incorrectly or something now I cannot login to the site anymore. I am using a docker setup and so far I have tried the following: commented out the …

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## [Discourse Mobile App - Performance Issue (possibly)?](https://meta.discourse.org/t/discourse-mobile-app-performance-issue-possibly/95780)

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**Author:** [@RobMeade](https://meta.discourse.org/u/RobMeade)\
**Replies:** 6\
**Last updated:** [August 27, 2018, 10:25pm UTC](https://meta.discourse.org/t/discourse-mobile-app-performance-issue-possibly/95780 "2018-08-27T22:25:48Z")

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Hi, Is there anything that would affect the performance of this app other than standard wifi/service provider bandwidth etc… I only ask as I’ve noticed this evening (UK), that it sees to be hanging, I can select a Disco…

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## [Search for posts gives wrong/incomplete results](https://meta.discourse.org/t/search-for-posts-gives-wrong-incomplete-results/95571)

<div class="topic-metadata">

**Author:** [@Tiaryn](https://meta.discourse.org/u/Tiaryn)\
**Replies:** 4\
**Last updated:** [August 27, 2018, 6:45pm UTC](https://meta.discourse.org/t/search-for-posts-gives-wrong-incomplete-results/95571 "2018-08-27T18:45:33Z")

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Hi! We have a topic in discourse where protocols from meetings are posted and discussed. Every protocol post starts with “Protokoll der FSR-Sitzung vom dd.mm.yyyy” where dd.mm.yyyy is of course the date of the meeting. …

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## [Embedding comments via SSO](https://meta.discourse.org/t/embedding-comments-via-sso/95537)

<div class="topic-metadata">

**Author:** [@Lukas\_Majercak](https://meta.discourse.org/u/Lukas_Majercak)\
**Replies:** 4\
**Last updated:** [August 26, 2018, 9:10pm UTC](https://meta.discourse.org/t/embedding-comments-via-sso/95537 "2018-08-26T21:10:04Z")

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Hi there! I recently setup a discourse instance (https://arbitio-community.co.uk) and configured SSO via my Django app. I am trying to do the following: user logs in to my django app I automatically do /session/sso l…

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## [Moving Discourse from Subdomain to Subfolder](https://meta.discourse.org/t/moving-discourse-from-subdomain-to-subfolder/95624)

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**Author:** [@Gulshan\_Kumar](https://meta.discourse.org/u/Gulshan_Kumar)\
**Replies:** 7\
**Last updated:** [August 25, 2018, 9:07pm UTC](https://meta.discourse.org/t/moving-discourse-from-subdomain-to-subfolder/95624 "2018-08-25T21:07:18Z")

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14 Case Studies to back up the assertion that moving from subdomain to subfolder increases search traffic. I have a root domain with better authority. Can I switch Discourse to a subfolder? :thinking: Is there any s…

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## [Video in categories description?](https://meta.discourse.org/t/video-in-categories-description/95489)

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**Author:** [@Francesca](https://meta.discourse.org/u/Francesca)\
**Replies:** 5\
**Last updated:** [August 25, 2018, 10:18am UTC](https://meta.discourse.org/t/video-in-categories-description/95489 "2018-08-25T10:18:04Z")

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Hello all. I would like to put a video link in the description of a category, so that it shows up as the first thing people see when they select that category. I tried looking through the threads but couldn’t find anyth…

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## [Slow rebuild on a cloud server?](https://meta.discourse.org/t/slow-rebuild-on-a-cloud-server/94993)

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**Author:** [@sirideain](https://meta.discourse.org/u/sirideain)\
**Replies:** 5\
**Last updated:** [August 24, 2018, 11:41am UTC](https://meta.discourse.org/t/slow-rebuild-on-a-cloud-server/94993 "2018-08-24T11:41:56Z")

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I have two instances of Discourse, both on their own droplets at DigitalOcean. The droplets are both running Ubuntu 18.04 with 1 vCPU and 1GB of memory and configured similarly. The instances are very similar in configur…

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## [550 Verification Failed ´No Such User' (Callback verification)](https://meta.discourse.org/t/550-verification-failed-no-such-user-callback-verification/95560)

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**Author:** [@dexpositoromero](https://meta.discourse.org/u/dexpositoromero)\
**Replies:** 4\
**Last updated:** [August 24, 2018, 10:28am UTC](https://meta.discourse.org/t/550-verification-failed-no-such-user-callback-verification/95560 "2018-08-24T10:28:10Z")

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Hi folks, I am facing some mail issues with new discourse installation in subdomain. I have gone through the troubleshooting and still have that problem. Essentially, emails from discourse via MailGun do not reach email…

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## [Embed Wistia video?](https://meta.discourse.org/t/embed-wistia-video/95506)

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**Author:** [@communitygal](https://meta.discourse.org/u/communitygal)\
**Replies:** 3\
**Last updated:** [August 24, 2018, 1:14am UTC](https://meta.discourse.org/t/embed-wistia-video/95506 "2018-08-24T01:14:42Z")

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How can I embed a Wistia video in a post? thanks, Emma

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## [Removing diacritics when tokenizing for search does not work retroactively?](https://meta.discourse.org/t/removing-diacritics-when-tokenizing-for-search-does-not-work-retroactively/95497)

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**Author:** [@danekhollas](https://meta.discourse.org/u/danekhollas)\
**Replies:** 5\
**Last updated:** [August 23, 2018, 10:09pm UTC](https://meta.discourse.org/t/removing-diacritics-when-tokenizing-for-search-does-not-work-retroactively/95497 "2018-08-23T22:09:39Z")

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Continuing the discussion from Discourse should ignore if a character is accented when doing a search: @zogstrip implemented a change to search which should now ignore accents. I did an upgrade and tried it out but it d…

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## [Grails Single-Sign-On for Discourse](https://meta.discourse.org/t/grails-single-sign-on-for-discourse/95457)

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**Author:** [@derrick\_teo1](https://meta.discourse.org/u/derrick_teo1)\
**Replies:** 0\
**Last updated:** [August 23, 2018, 7:20am UTC](https://meta.discourse.org/t/grails-single-sign-on-for-discourse/95457 "2018-08-23T07:20:55Z")

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Hi everyone, Very new to discourse sso. Can anyone advise how does the implementation of SSO logic work on Grails Application or maybe some other framework applications?

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## [Digests all sending at the same time](https://meta.discourse.org/t/digests-all-sending-at-the-same-time/95257)

<div class="topic-metadata">

**Author:** [@markersocial](https://meta.discourse.org/u/markersocial)\
**Replies:** 5\
**Last updated:** [August 23, 2018, 2:21pm UTC](https://meta.discourse.org/t/digests-all-sending-at-the-same-time/95257 "2018-08-23T14:21:37Z")

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So I had an issue a long time ago where our digest emails stopped working for a extended period of time (I set the ‘suppress digest email after days’ value too high as I wanted to disable it, but this prevented all diges…

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## [Failed to install due to not found /root/authorized\_keys file](https://meta.discourse.org/t/failed-to-install-due-to-not-found-root-authorized-keys-file/38873)

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**Author:** [@javenfang](https://meta.discourse.org/u/javenfang)\
**Replies:** 11\
**Last updated:** [August 23, 2018, 2:18pm UTC](https://meta.discourse.org/t/failed-to-install-due-to-not-found-root-authorized-keys-file/38873 "2018-08-23T14:18:27Z")

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I’ve tried many many times and different env, and try to search to resolve the problem. But I failed. With installation from official doc, I always fail into the error reported: I, \[2016-02-02T03:25:19.047866 #38\] INF…

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## [Mailing list import: posts out of order](https://meta.discourse.org/t/mailing-list-import-posts-out-of-order/95078)

<div class="topic-metadata">

**Author:** [@JonahAragon1](https://meta.discourse.org/u/JonahAragon1)\
**Replies:** 2\
**Last updated:** [August 23, 2018, 7:57am UTC](https://meta.discourse.org/t/mailing-list-import-posts-out-of-order/95078 "2018-08-23T07:57:38Z")

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I just imported all the emails from an old sympa mailing list (using the MBOX import guide), but some of the posts seem to be displayed out of order. However, the date stamps are correct, so I’m not sure why this is happ…

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## [Cleaning up e-mail logs](https://meta.discourse.org/t/cleaning-up-e-mail-logs/39132)

<div class="topic-metadata">

**Author:** [@garthomite](https://meta.discourse.org/u/garthomite)\
**Replies:** 30\
**Last updated:** [August 23, 2018, 6:44am UTC](https://meta.discourse.org/t/cleaning-up-e-mail-logs/39132 "2018-08-23T06:44:25Z")

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I was looking to free up some disk space on our discourse installation and I noticed that the email\_logs table was using a substantial amount of space compared to everything else. For context all other tables amount to a…

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## [Error when restore DB backup](https://meta.discourse.org/t/error-when-restore-db-backup/93145)

<div class="topic-metadata">

**Author:** [@StYas](https://meta.discourse.org/u/StYas)\
**Replies:** 25\
**Last updated:** [August 23, 2018, 5:04am UTC](https://meta.discourse.org/t/error-when-restore-db-backup/93145 "2018-08-23T05:04:40Z")

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Hello. I’ve just installed fresh Discourse, created backup, then trying to restore: \[2018-07-25 23:04:18\] \[STARTED\] \[2018-07-25 23:04:18\] 'systemsupport' has started the restore! \[2018-07-25 23:04:18\] Markin…

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## [Step-by-step for moving large site uploads to S3?](https://meta.discourse.org/t/step-by-step-for-moving-large-site-uploads-to-s3/94321)

<div class="topic-metadata">

**Author:** [@Gunnar](https://meta.discourse.org/u/Gunnar)\
**Replies:** 10\
**Last updated:** [August 22, 2018, 3:14pm UTC](https://meta.discourse.org/t/step-by-step-for-moving-large-site-uploads-to-s3/94321 "2018-08-22T15:14:29Z")

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Our site has close to 2 million posts. Our uploads directory is currently 18 GB in size. The site is active 24/7. What would be a recommended step-by-step procedure for moving our uploads to S3? Can we avoid downtime w…

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## [Only paid members access to discourse](https://meta.discourse.org/t/only-paid-members-access-to-discourse/95157)

<div class="topic-metadata">

**Author:** [@PatrickH](https://meta.discourse.org/u/PatrickH)\
**Replies:** 6\
**Last updated:** [August 22, 2018, 8:04am UTC](https://meta.discourse.org/t/only-paid-members-access-to-discourse/95157 "2018-08-22T08:04:06Z")

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At this time i’m testing Wordpress with discourse. This works good. Only with SSO i want to have only customers accessing the forum who only have a paid membership with Paid Memberships Pro. Is this possible ?

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