# Support

**URL:** https://meta.discourse.org/c/support/6.md?page=78

[Latest](https://meta.discourse.org/latest.md) · [Categories](https://meta.discourse.org/categories.md) · [Tags](https://meta.discourse.org/tags.md)

**Page:** 79

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## [How can I download a spreadsheet of the user directory?](https://meta.discourse.org/t/how-can-i-download-a-spreadsheet-of-the-user-directory/246333)

<div class="topic-metadata">

**Author:** [@snehbaxi](https://meta.discourse.org/u/snehbaxi)\
**Replies:** 8\
**Last updated:** [June 23, 2025, 4:03pm UTC](https://meta.discourse.org/t/how-can-i-download-a-spreadsheet-of-the-user-directory/246333 "2025-06-23T16:03:33Z")

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How do I download a spreadsheet which was earlier possible?

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## [2 Emails stuck in mailq](https://meta.discourse.org/t/2-emails-stuck-in-mailq/371320)

<div class="topic-metadata">

**Author:** [@Ethsim2](https://meta.discourse.org/u/Ethsim2)\
**Replies:** 2\
**Last updated:** [June 23, 2025, 12:12pm UTC](https://meta.discourse.org/t/2-emails-stuck-in-mailq/371320 "2025-06-23T12:12:09Z")

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Hello, I have run cd /var/discourse .\\launcher enter mail-receiver mailq and it shows for the last 2 hours 2 emails are stuck in the queue, (temporary failure) i then run tail -f /shared/log/rails/production.log …

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## [Hooks from: & to: syntax in yml to disable anonymous searches](https://meta.discourse.org/t/hooks-from-to-syntax-in-yml-to-disable-anonymous-searches/370952)

<div class="topic-metadata">

**Author:** [@opcourdis](https://meta.discourse.org/u/opcourdis)\
**Replies:** 8\
**Last updated:** [June 23, 2025, 8:43am UTC](https://meta.discourse.org/t/hooks-from-to-syntax-in-yml-to-disable-anonymous-searches/370952 "2025-06-23T08:43:02Z")

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Hi, I would like to rebuild the app including some modification to a file in order to disable the search feature for anonymous users.(more than with just css) Can anyone provide me some documentation for the syntax of t…

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## [Creating subdirectories in a Discourse hosting environment](https://meta.discourse.org/t/creating-subdirectories-in-a-discourse-hosting-environment/371231)

<div class="topic-metadata">

**Author:** [@MihirR](https://meta.discourse.org/u/MihirR)\
**Replies:** 2\
**Last updated:** [June 23, 2025, 8:27am UTC](https://meta.discourse.org/t/creating-subdirectories-in-a-discourse-hosting-environment/371231 "2025-06-23T08:27:23Z")

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Is there any documentation on creating a subdirectory in the same instance where Discourse is hosted? For example, let’s say my forum is running on example.com, and I would like to host some other files on example.com/c…

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## [Events don't show in published pages](https://meta.discourse.org/t/events-dont-show-in-published-pages/370606)

<div class="topic-metadata">

**Author:** [@opcourdis](https://meta.discourse.org/u/opcourdis)\
**Replies:** 2\
**Last updated:** [June 19, 2025, 4:58pm UTC](https://meta.discourse.org/t/events-dont-show-in-published-pages/370606 "2025-06-19T16:58:58Z")

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Hi, If you create a topic with an event and a location and publish this topic, then you don’t see nor the event, nor the location, which are both present in the original topic.

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## [How to deal with multiples 'titles' on Automation](https://meta.discourse.org/t/how-to-deal-with-multiples-titles-on-automation/371273)

<div class="topic-metadata">

**Author:** [@satonotdead](https://meta.discourse.org/u/satonotdead)\
**Replies:** 1\
**Last updated:** [June 23, 2025, 2:16am UTC](https://meta.discourse.org/t/how-to-deal-with-multiples-titles-on-automation/371273 "2025-06-23T02:16:18Z")

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When a user qualifies for multiple automated ‘title’ assignments (via badge groups), how is the definitive title determined? Is it possible to establish a hierarchy among these, perhaps through the order of SQL queries …

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## [Switch left sidebar to the top?](https://meta.discourse.org/t/switch-left-sidebar-to-the-top/371222)

<div class="topic-metadata">

**Author:** [@BoilerPlate4U](https://meta.discourse.org/u/BoilerPlate4U)\
**Replies:** 5\
**Last updated:** [June 22, 2025, 6:32pm UTC](https://meta.discourse.org/t/switch-left-sidebar-to-the-top/371222 "2025-06-22T18:32:06Z")

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Is it possible to create a plugin or CSS user code to move the sidebar from left to the top?

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## [Strange editing issues on Meta atm](https://meta.discourse.org/t/strange-editing-issues-on-meta-atm/371202)

<div class="topic-metadata">

**Author:** [@merefield](https://meta.discourse.org/u/merefield)\
**Replies:** 2\
**Last updated:** [June 22, 2025, 9:24am UTC](https://meta.discourse.org/t/strange-editing-issues-on-meta-atm/371202 "2025-06-22T09:24:22Z")

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On separate posts in the same Topic I’ve been unable to edit a Post and unable to delete a Post. I flagged the second issue and the Post has now gone. I’m still unable to edit that post. UPDATE: edit with this one wor…

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## [Replying doesn't quote post above](https://meta.discourse.org/t/replying-doesnt-quote-post-above/371210)

<div class="topic-metadata">

**Author:** [@Johnny\_McIvor](https://meta.discourse.org/u/Johnny_McIvor)\
**Replies:** 1\
**Last updated:** [June 22, 2025, 7:47am UTC](https://meta.discourse.org/t/replying-doesnt-quote-post-above/371210 "2025-06-22T07:47:56Z")

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When I reply to a post, it doesn’t reference the OP. But when I delete the post and try again, it works. I am on the latest version of Discourse.

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## [Not Receiving Admin Verification Email After Setup](https://meta.discourse.org/t/not-receiving-admin-verification-email-after-setup/371134)

<div class="topic-metadata">

**Author:** [@Nicca](https://meta.discourse.org/u/Nicca)\
**Replies:** 4\
**Last updated:** [June 21, 2025, 9:57pm UTC](https://meta.discourse.org/t/not-receiving-admin-verification-email-after-setup/371134 "2025-06-21T21:57:11Z")

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Hi, I’ve just finished installing my self-hosted Discourse forum, but I’m not receiving the admin account verification email. Can someone take a quick look at my SMTP settings and let me know if anything seems off or if…

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## [For what are all tokens used?](https://meta.discourse.org/t/for-what-are-all-tokens-used/371186)

<div class="topic-metadata">

**Author:** [@Jagster](https://meta.discourse.org/u/Jagster)\
**Replies:** 2\
**Last updated:** [June 21, 2025, 7:56pm UTC](https://meta.discourse.org/t/for-what-are-all-tokens-used/371186 "2025-06-21T19:56:10Z")

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My system-user has been busy today and created little bit too much revenue for OpenAI. Is there any solution to find out what has been done? Translations, summaries…? We have Midsummer in Finland meaning my forum was pra…

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## [Unable to Grant Admin to user](https://meta.discourse.org/t/unable-to-grant-admin-to-user/371161)

<div class="topic-metadata">

**Author:** [@WolfpackFan](https://meta.discourse.org/u/WolfpackFan)\
**Replies:** 3\
**Last updated:** [June 21, 2025, 3:10pm UTC](https://meta.discourse.org/t/unable-to-grant-admin-to-user/371161 "2025-06-21T15:10:07Z")

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I am unable to grant admin access to a user. The user I attempt to grant Admin access to receives the email containing the link, however when I click the link it brings up this page and the admin access is not given. …

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## [How does group messaging work in Discourse?](https://meta.discourse.org/t/how-does-group-messaging-work-in-discourse/371088)

<div class="topic-metadata">

**Author:** [@MihirR](https://meta.discourse.org/u/MihirR)\
**Replies:** 8\
**Last updated:** [June 21, 2025, 2:47pm UTC](https://meta.discourse.org/t/how-does-group-messaging-work-in-discourse/371088 "2025-06-21T14:47:18Z")

</div>

For group messaging, does it use emails instead of chat, or does it just create custom topics privately? Also, is there a way to create channels of groups in the forum? From what I know, it’s limited to categories, but…

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## [General Question About Saved Replies](https://meta.discourse.org/t/general-question-about-saved-replies/371156)

<div class="topic-metadata">

**Author:** [@Rubi](https://meta.discourse.org/u/Rubi)\
**Replies:** 2\
**Last updated:** [June 21, 2025, 1:59pm UTC](https://meta.discourse.org/t/general-question-about-saved-replies/371156 "2025-06-21T13:59:47Z")

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My understanding is that the deprecated canned replies was replaced by templates including an option called Saved Replies? can templates be restricted to a particular group, for example moderators, and where do we find…

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## [Why does the like count show for the entire topic?](https://meta.discourse.org/t/why-does-the-like-count-show-for-the-entire-topic/371146)

<div class="topic-metadata">

**Author:** [@MihirR](https://meta.discourse.org/u/MihirR)\
**Replies:** 5\
**Last updated:** [June 21, 2025, 10:38am UTC](https://meta.discourse.org/t/why-does-the-like-count-show-for-the-entire-topic/371146 "2025-06-21T10:38:21Z")

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just noticed this, in the homepage the like count shows for the whole of topic instead of the first post, is this the usual behaviour or a bug possibly by the tweaks I have made in my forum.

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## [Discourse-tag-sidebars and deprecated inline script tags](https://meta.discourse.org/t/discourse-tag-sidebars-and-deprecated-inline-script-tags/370554)

<div class="topic-metadata">

**Author:** [@Curtis\_Rueden](https://meta.discourse.org/u/Curtis_Rueden)\
**Replies:** 7\
**Last updated:** [June 20, 2025, 11:20pm UTC](https://meta.discourse.org/t/discourse-tag-sidebars-and-deprecated-inline-script-tags/370554 "2025-06-20T23:20:58Z")

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Continuing the discussion from Modernizing inline script tags for templates & JS API: Hi Discourse team! :waving\_hand: On the Image.sc Forum admins are now seeing the warning: \[Admin Notice\] One of your themes or plug…

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## [Running a build on standalone.yml](https://meta.discourse.org/t/running-a-build-on-standalone-yml/371032)

<div class="topic-metadata">

**Author:** [@ryan\_olsen](https://meta.discourse.org/u/ryan_olsen)\
**Replies:** 4\
**Last updated:** [June 20, 2025, 11:08pm UTC](https://meta.discourse.org/t/running-a-build-on-standalone-yml/371032 "2025-06-20T23:08:54Z")

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Edit, i figured it out in the yaml file the quotes around some of the entries were stopping from being read. this is what i used , DISCOURSE\_SMTP\_ADDRESS: mail.the DISCOURSE\_SMTP\_PORT: 465 DISCOURSE\_SMTP\_USER\_NAME: a…

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## [Discourse\_docker: issues with bootstrapping](https://meta.discourse.org/t/discourse-docker-issues-with-bootstrapping/370909)

<div class="topic-metadata">

**Author:** [@sgw](https://meta.discourse.org/u/sgw)\
**Replies:** 5\
**Last updated:** [June 20, 2025, 2:56pm UTC](https://meta.discourse.org/t/discourse-docker-issues-with-bootstrapping/370909 "2025-06-20T14:56:20Z")

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Learning how to deploy discourse on docker, on premise, following/using this project. I can’t find any “Issues” there so I ask here. I work on a packer-project deploying the whole stack via ansible, the target machine i…

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## [Reenable discover search (per user settings)](https://meta.discourse.org/t/reenable-discover-search-per-user-settings/370818)

<div class="topic-metadata">

**Author:** [@shuao23](https://meta.discourse.org/u/shuao23)\
**Replies:** 4\
**Last updated:** [June 20, 2025, 5:24pm UTC](https://meta.discourse.org/t/reenable-discover-search-per-user-settings/370818 "2025-06-20T17:24:02Z")

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I accidently clicked disable AI powered search on my main account, I can’t seem to find a way to reenable this. Is it possible? Thanks

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## [Is it normal for Sidekiq to be idle? New to Discourse, unsure if something's wrong](https://meta.discourse.org/t/is-it-normal-for-sidekiq-to-be-idle-new-to-discourse-unsure-if-somethings-wrong/370988)

<div class="topic-metadata">

**Author:** [@Crocodilus\_CZ](https://meta.discourse.org/u/Crocodilus_CZ)\
**Replies:** 8\
**Last updated:** [June 20, 2025, 12:47pm UTC](https://meta.discourse.org/t/is-it-normal-for-sidekiq-to-be-idle-new-to-discourse-unsure-if-somethings-wrong/370988 "2025-06-20T12:47:39Z")

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Hi everyone, I’m pretty new to Discourse (migrated recently from phpBB), and I’ve been trying to wrap my head around how things work here. Some of it makes perfect sense, but other parts are still a bit confusing – like…

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## [Are highlight-js assets not uploaded to S3 bucket?](https://meta.discourse.org/t/are-highlight-js-assets-not-uploaded-to-s3-bucket/370833)

<div class="topic-metadata">

**Author:** [@kpums](https://meta.discourse.org/u/kpums)\
**Replies:** 1\
**Last updated:** [June 20, 2025, 11:21am UTC](https://meta.discourse.org/t/are-highlight-js-assets-not-uploaded-to-s3-bucket/370833 "2025-06-20T11:21:59Z")

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Hi, I have test/prod instances with minio s3 buckets for asset/upload file storage. It looks that practically all seems to be working fine. But for some reason in both ENVs the /highlight-js/... seems to be missing from…

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## [I have a problem with installing a plugin](https://meta.discourse.org/t/i-have-a-problem-with-installing-a-plugin/370830)

<div class="topic-metadata">

**Author:** [@clacle](https://meta.discourse.org/u/clacle)\
**Replies:** 4\
**Last updated:** [June 19, 2025, 12:23pm UTC](https://meta.discourse.org/t/i-have-a-problem-with-installing-a-plugin/370830 "2025-06-19T12:23:11Z")

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Hi, I want to install 3 plugins for my forum. Step 1: I configured the GitHub repository in the app.yaml file. Step 2: I used the rebuild command, and after it finished, I got this prompt. Step 3: I ran the rebu…

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## [OAuth2::ConnectionError, Failed to open TCP connection to discord.com:443 (execution expired)](https://meta.discourse.org/t/oauth2-connectionerror-failed-to-open-tcp-connection-to-discord-com-443-execution-expired/370772)

<div class="topic-metadata">

**Author:** [@zoeyme](https://meta.discourse.org/u/zoeyme)\
**Replies:** 0\
**Last updated:** [June 19, 2025, 12:15am UTC](https://meta.discourse.org/t/oauth2-connectionerror-failed-to-open-tcp-connection-to-discord-com-443-execution-expired/370772 "2025-06-19T00:15:26Z")

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I’ve been trying to solve this issue for days and not getting anywhere. I have discord oauth set up, when you click authorize in the discord oauth prompt, instead of being directed to the homepage, you’re redirected to a…

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## [Discourse Email Issue - AutoGeneratedEmailError on All Outgoing Emails](https://meta.discourse.org/t/discourse-email-issue-autogeneratedemailerror-on-all-outgoing-emails/370436)

<div class="topic-metadata">

**Author:** [@th-afm](https://meta.discourse.org/u/th-afm)\
**Replies:** 6\
**Last updated:** [June 20, 2025, 6:56am UTC](https://meta.discourse.org/t/discourse-email-issue-autogeneratedemailerror-on-all-outgoing-emails/370436 "2025-06-20T06:56:58Z")

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Hi, I’m experiencing an issue with my Discourse forum and hoping someone can help. Problem: All outgoing emails (digests, notifications, PMs) are being rejected with the error Email::Receiver::AutoGeneratedEmailError. …

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## [Mandatory Topic Timers for all topics in a category](https://meta.discourse.org/t/mandatory-topic-timers-for-all-topics-in-a-category/370804)

<div class="topic-metadata">

**Author:** [@jonasnaue](https://meta.discourse.org/u/jonasnaue)\
**Replies:** 1\
**Last updated:** [June 20, 2025, 4:51am UTC](https://meta.discourse.org/t/mandatory-topic-timers-for-all-topics-in-a-category/370804 "2025-06-20T04:51:31Z")

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Hey y’all! I have a specific usecase where a client wants to use a category with the kanban-plugin (probably irrelevant to this discussion though) as a sort of internal way of offering and searching for transports (It’s…

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## [Forum search bar not showing up](https://meta.discourse.org/t/forum-search-bar-not-showing-up/370878)

<div class="topic-metadata">

**Author:** [@Sidi\_Codet](https://meta.discourse.org/u/Sidi_Codet)\
**Replies:** 3\
**Last updated:** [June 20, 2025, 2:30am UTC](https://meta.discourse.org/t/forum-search-bar-not-showing-up/370878 "2025-06-20T02:30:58Z")

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I just launched our forum, but the advanced search bar does not seem to be displaying.

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## [Why don’t I see the text-color button](https://meta.discourse.org/t/why-don-t-i-see-the-text-color-button/370922)

<div class="topic-metadata">

**Author:** [@b89k57w62](https://meta.discourse.org/u/b89k57w62)\
**Replies:** 2\
**Last updated:** [June 19, 2025, 4:57pm UTC](https://meta.discourse.org/t/why-don-t-i-see-the-text-color-button/370922 "2025-06-19T16:57:27Z")

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Excuse me, why don’t I see the text-color button even though I’ve installed the BBCode Colouring plugin? https://github.com/merefield/discourse-tc-coloured-text

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## [Why image\_url for topic not have separated fields?](https://meta.discourse.org/t/why-image-url-for-topic-not-have-separated-fields/370826)

<div class="topic-metadata">

**Author:** [@Mohamed\_Ahmed1](https://meta.discourse.org/u/Mohamed_Ahmed1)\
**Replies:** 2\
**Last updated:** [June 19, 2025, 11:21am UTC](https://meta.discourse.org/t/why-image-url-for-topic-not-have-separated-fields/370826 "2025-06-19T11:21:21Z")

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Why image\_url for topic not have saperated fileds? how it work, and when added two images I got only one ??

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## [Edit conflicts of the composer?](https://meta.discourse.org/t/edit-conflicts-of-the-composer/370473)

<div class="topic-metadata">

**Author:** [@Jagster](https://meta.discourse.org/u/Jagster)\
**Replies:** 0\
**Last updated:** [June 17, 2025, 6:32am UTC](https://meta.discourse.org/t/edit-conflicts-of-the-composer/370473 "2025-06-17T06:32:37Z")

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What is this? Some short living incident, because Meta is under constant development? I can live with that, so I’m just curious. First I got this, when I did editing right after publishing. When I started this I to…

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## [How do you install netstat to check server load etc.?](https://meta.discourse.org/t/how-do-you-install-netstat-to-check-server-load-etc/370501)

<div class="topic-metadata">

**Author:** [@agemo](https://meta.discourse.org/u/agemo)\
**Replies:** 5\
**Last updated:** [June 19, 2025, 12:06pm UTC](https://meta.discourse.org/t/how-do-you-install-netstat-to-check-server-load-etc/370501 "2025-06-19T12:06:40Z")

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I’ve entered the app ./launcher enter app and run the command apt install net-tools It no work. I tend to leave the discourse setup as is but I need to look into recently increased server load (user demand uptick), an…

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