# Support

**URL:** https://meta.discourse.org/c/support/6.md?page=780

[Latest](https://meta.discourse.org/latest.md) · [Categories](https://meta.discourse.org/categories.md) · [Tags](https://meta.discourse.org/tags.md)

**Page:** 781

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## [Uncaught Errors](https://meta.discourse.org/t/uncaught-errors/92331)

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**Author:** [@grahamtrump](https://meta.discourse.org/u/grahamtrump)\
**Replies:** 3\
**Last updated:** [July 14, 2018, 3:56pm UTC](https://meta.discourse.org/t/uncaught-errors/92331 "2018-07-14T15:56:15Z")

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I got many errors as below: ▶ Summary How can I fix?

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## [Cannot Backup my Development Instance (Fails)](https://meta.discourse.org/t/cannot-backup-my-development-instance-fails/92223)

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**Author:** [@ParticlProject](https://meta.discourse.org/u/ParticlProject)\
**Replies:** 8\
**Last updated:** [July 14, 2018, 5:04am UTC](https://meta.discourse.org/t/cannot-backup-my-development-instance-fails/92223 "2018-07-14T05:04:58Z")

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Hey, First time setting up Discourse here! I’m trying to backup my development instance of Discourse as I am ready to host it online, but when going in Admin\>Backups\>Backup, it says Backup Failed. Here’s my log: \[2018-0…

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## [Approve Topics in specific category?](https://meta.discourse.org/t/approve-topics-in-specific-category/41099)

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**Author:** [@SMT](https://meta.discourse.org/u/SMT)\
**Replies:** 15\
**Last updated:** [July 13, 2018, 3:52pm UTC](https://meta.discourse.org/t/approve-topics-in-specific-category/41099 "2018-07-13T15:52:09Z")

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Hi, I want to approve topics (Not replies) in specific category only. How can I do this? I want to create a marketplace section where I need to check every topic before it goes live.

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## [Do unlinked files get auto-deleted?](https://meta.discourse.org/t/do-unlinked-files-get-auto-deleted/92215)

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**Author:** [@ChameleonScales](https://meta.discourse.org/u/ChameleonScales)\
**Replies:** 2\
**Last updated:** [July 13, 2018, 3:46am UTC](https://meta.discourse.org/t/do-unlinked-files-get-auto-deleted/92215 "2018-07-13T03:46:28Z")

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Say I drop an image in a post and some time later I decide to remove it by editing the post and erasing the markdown image link. Does the file get deleted from the server after some time? If not, is there any way I can…

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## [Font size - can members edit this?](https://meta.discourse.org/t/font-size-can-members-edit-this/89107)

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**Author:** [@RBrown](https://meta.discourse.org/u/RBrown)\
**Replies:** 8\
**Last updated:** [July 12, 2018, 12:52pm UTC](https://meta.discourse.org/t/font-size-can-members-edit-this/89107 "2018-07-12T12:52:36Z")

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Hi all, Out of curiosity, is there a way that members can make the font on the forum bigger or is this an admin job? Appreciate the help in advance. Thanks, RB

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## [discourseEmbedUrl and Joomla](https://meta.discourse.org/t/discourseembedurl-and-joomla/92039)

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**Author:** [@developer\_zero](https://meta.discourse.org/u/developer_zero)\
**Replies:** 2\
**Last updated:** [July 11, 2018, 11:15pm UTC](https://meta.discourse.org/t/discourseembedurl-and-joomla/92039 "2018-07-11T23:15:20Z")

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I have successfully used embedding to link my joomla website with discourse. Well, sort of successfully! It works well however I have an issue with discourseEmbedUrl. At the moment I’m using: discourseEmbedUrl: window.l…

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## [Topic title editing with Trust level 3](https://meta.discourse.org/t/topic-title-editing-with-trust-level-3/92139)

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**Author:** [@ChameleonScales](https://meta.discourse.org/u/ChameleonScales)\
**Replies:** 2\
**Last updated:** [July 11, 2018, 11:42pm UTC](https://meta.discourse.org/t/topic-title-editing-with-trust-level-3/92139 "2018-07-11T23:42:35Z")

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on blenderartists.org I have a trust level of 3. On some topics that I didn’t create, I can see the pencil to edit their title and tags but not on most of them. Unfortunately those that have the pencil don’t seem to ha…

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## [Inactive users receiving email](https://meta.discourse.org/t/inactive-users-receiving-email/92100)

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**Author:** [@pfaffman](https://meta.discourse.org/u/pfaffman)\
**Replies:** 6\
**Last updated:** [July 11, 2018, 8:47pm UTC](https://meta.discourse.org/t/inactive-users-receiving-email/92100 "2018-07-11T20:47:24Z")

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On a big import, I see users who are getting mail rejected with “inactive” user. I’d assumed that they were forwarding mail from xx@y.com and replying from zzz@a.com, but that’s not the case. I can see in the message the…

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## [Username changed after Discourse upgrade](https://meta.discourse.org/t/username-changed-after-discourse-upgrade/92099)

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**Author:** [@chipet92s](https://meta.discourse.org/u/chipet92s)\
**Replies:** 2\
**Last updated:** [July 11, 2018, 7:58pm UTC](https://meta.discourse.org/t/username-changed-after-discourse-upgrade/92099 "2018-07-11T19:58:15Z")

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My username changed from “martin” to “martin1” after doing an upgrade and I can’t change it back to “martin”. It says username must be unique but there is no “martin” user anymore. No other user was affected.

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## [Avatar URL is HTTP instead of HTTPS](https://meta.discourse.org/t/avatar-url-is-http-instead-of-https/92115)

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**Author:** [@Olivier\_Lambert](https://meta.discourse.org/u/Olivier_Lambert)\
**Replies:** 4\
**Last updated:** [July 11, 2018, 7:40pm UTC](https://meta.discourse.org/t/avatar-url-is-http-instead-of-https/92115 "2018-07-11T19:40:13Z")

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Quick question! I use your plugin on this website: LE secret d’un storytelling qui cartonne et 3 modèles d’histoire à adapter à votre activité On this link, we can see that I’ve got insecure content on the page because…

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## [Install with Docker compose](https://meta.discourse.org/t/install-with-docker-compose/27386)

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**Author:** [@Pierre\_Thierry](https://meta.discourse.org/u/Pierre_Thierry)\
**Replies:** 7\
**Last updated:** [July 11, 2018, 6:51pm UTC](https://meta.discourse.org/t/install-with-docker-compose/27386 "2018-07-11T18:51:20Z")

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The current installation method uses a Discourse-specific script to which you have to give total control of your Docker host to do the installation, upgrades and so on. Would it be possible to provide a docker-compose.y…

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## [Android "slow\_platform" per page setting](https://meta.discourse.org/t/android-slow-platform-per-page-setting/92073)

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**Author:** [@graham-martin](https://meta.discourse.org/u/graham-martin)\
**Replies:** 2\
**Last updated:** [July 11, 2018, 12:54pm UTC](https://meta.discourse.org/t/android-slow-platform-per-page-setting/92073 "2018-07-11T12:54:43Z")

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I’m currently working on an integration with the Discourse API which pulls a list of the most recent topics and we’ve noticed that on Android devices each request is loading 15 posts per page as opposed to the 30 on all …

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## [How to disable security check for force https or disable these emails?](https://meta.discourse.org/t/how-to-disable-security-check-for-force-https-or-disable-these-emails/92067)

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**Author:** [@Ivan\_Rapekas](https://meta.discourse.org/u/Ivan_Rapekas)\
**Replies:** 4\
**Last updated:** [July 11, 2018, 12:31pm UTC](https://meta.discourse.org/t/how-to-disable-security-check-for-force-https-or-disable-these-emails/92067 "2018-07-11T12:31:34Z")

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Hi, my forum installed in subfolder :hugs:. When I enable force https the lightbox for pictures does not work. The only one workaround I found is to disable force https option. I checked that 99% of traffic is encrypted…

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## [Discourse stripping ESI tag when adding custom footer](https://meta.discourse.org/t/discourse-stripping-esi-tag-when-adding-custom-footer/91970)

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**Author:** [@Yarn](https://meta.discourse.org/u/Yarn)\
**Replies:** 4\
**Last updated:** [July 11, 2018, 7:48am UTC](https://meta.discourse.org/t/discourse-stripping-esi-tag-when-adding-custom-footer/91970 "2018-07-11T07:48:15Z")

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We use Varnish to serve a common header and footer for our site using ESI tags. These look something like: \<esi:include src="http://www.xyz.abc/esi\_parts/footer" /\> When discourse serveres the page back to Varnish it w…

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## [Problems between two languages](https://meta.discourse.org/t/problems-between-two-languages/92012)

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**Author:** [@zyouchi](https://meta.discourse.org/u/zyouchi)\
**Replies:** 1\
**Last updated:** [July 10, 2018, 7:01pm UTC](https://meta.discourse.org/t/problems-between-two-languages/92012 "2018-07-10T19:01:55Z")

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Hi, I use Japanese as the default language of my website. However, if I include English words (three or four letters in upper case) in Japanese, the following error sentence will be displayed. example: “こんにちはAAA日本語で投稿…

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## [Is there a daily per user flag submission limit?](https://meta.discourse.org/t/is-there-a-daily-per-user-flag-submission-limit/92008)

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**Author:** [@Jumanji](https://meta.discourse.org/u/Jumanji)\
**Replies:** 1\
**Last updated:** [July 10, 2018, 6:44pm UTC](https://meta.discourse.org/t/is-there-a-daily-per-user-flag-submission-limit/92008 "2018-07-10T18:44:53Z")

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A user who requested to clean up a long running topic is flagging posts for removal. He’s being capped at 20 flags in a 24 hour period. I couldn’t find a corresponding admin setting related to this. I want to give him…

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## [Deleting tags in a round-about manner](https://meta.discourse.org/t/deleting-tags-in-a-round-about-manner/85584)

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**Author:** [@jerry0](https://meta.discourse.org/u/jerry0)\
**Replies:** 9\
**Last updated:** [July 10, 2018, 5:43pm UTC](https://meta.discourse.org/t/deleting-tags-in-a-round-about-manner/85584 "2018-07-10T17:43:31Z")

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It seems particularly difficult to delete a tag from the system. In particular, if you have no current topics with the tag attached (for example if you have removed them all to delete the tag or if you have created a ta…

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## [Can't deploy to heroku](https://meta.discourse.org/t/cant-deploy-to-heroku/90491)

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**Author:** [@zyouchi](https://meta.discourse.org/u/zyouchi)\
**Replies:** 10\
**Last updated:** [July 10, 2018, 9:59am UTC](https://meta.discourse.org/t/cant-deploy-to-heroku/90491 "2018-07-10T09:59:06Z")

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Hello everybody. I’m trying to release a service using discourse. Since it ran in local environment (following this link), I am trying to deploy to heroku with reference to the following link. Setting up Discourse on …

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## ["User Log out API" return success in response but user session still alive](https://meta.discourse.org/t/user-log-out-api-return-success-in-response-but-user-session-still-alive/91468)

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**Author:** [@kalpantkrishna\_patil](https://meta.discourse.org/u/kalpantkrishna_patil)\
**Replies:** 10\
**Last updated:** [July 10, 2018, 8:29am UTC](https://meta.discourse.org/t/user-log-out-api-return-success-in-response-but-user-session-still-alive/91468 "2018-07-10T08:29:43Z")

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Hi, I’m using SSO settings and calling User Log out API (https://discourse.example.com/admin/users/{id}/log\_out) from my application. Now API returns Success in response but user session still alive in browser. what sho…

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## [Do Facebook users get emails?](https://meta.discourse.org/t/do-facebook-users-get-emails/91924)

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**Author:** [@Seanny123](https://meta.discourse.org/u/Seanny123)\
**Replies:** 1\
**Last updated:** [July 10, 2018, 12:19am UTC](https://meta.discourse.org/t/do-facebook-users-get-emails/91924 "2018-07-10T00:19:11Z")

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Do Facebook users get notifcation emails? It’s hinted here they don’t, but I just wanted to make sure I got the official answer before I encourage all of the users in the Discourse I created to switch over.

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## [How to check the uniqueness of users in "hot link" badge?](https://meta.discourse.org/t/how-to-check-the-uniqueness-of-users-in-hot-link-badge/91471)

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**Author:** [@pkulkov](https://meta.discourse.org/u/pkulkov)\
**Replies:** 12\
**Last updated:** [July 9, 2018, 5:59pm UTC](https://meta.discourse.org/t/how-to-check-the-uniqueness-of-users-in-hot-link-badge/91471 "2018-07-09T17:59:34Z")

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If i reload page with my name in link (?u=username) 300 times, i’ll get this badge. How do secure it?

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## [502 bad gateway apache proxy multi site config](https://meta.discourse.org/t/502-bad-gateway-apache-proxy-multi-site-config/91660)

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**Author:** [@Aashish\_Gangwani](https://meta.discourse.org/u/Aashish_Gangwani)\
**Replies:** 39\
**Last updated:** [July 9, 2018, 5:57pm UTC](https://meta.discourse.org/t/502-bad-gateway-apache-proxy-multi-site-config/91660 "2018-07-09T17:57:35Z")

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I have a site “forum.6figureswithchris.com” it was working fine behind a proxy port 8080 and I have apache on port 80 but suddenly it gives “502 bad gateway” ##this is the all-in-one, standalone Discourse Docker contain…

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## [Multisite, 2 containers and "PG::ConnectionBad: could not connect to server" error](https://meta.discourse.org/t/multisite-2-containers-and-pg-could-not-connect-to-server-error/91877)

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**Author:** [@CamilleRoux](https://meta.discourse.org/u/CamilleRoux)\
**Replies:** 1\
**Last updated:** [July 9, 2018, 4:31pm UTC](https://meta.discourse.org/t/multisite-2-containers-and-pg-could-not-connect-to-server-error/91877 "2018-07-09T16:31:27Z")

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Hi! I’ve an installation with containers data.yml and web\_only.yml. I tried the multisite installation but I’ve the following error when I try to bootstrap web\_only : rake aborted! PG::ConnectionBad: could not connect t…

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## [How to use brand header html in my WordPress site](https://meta.discourse.org/t/how-to-use-brand-header-html-in-my-wordpress-site/91859)

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**Author:** [@bekircem](https://meta.discourse.org/u/bekircem)\
**Replies:** 12\
**Last updated:** [July 9, 2018, 4:04pm UTC](https://meta.discourse.org/t/how-to-use-brand-header-html-in-my-wordpress-site/91859 "2018-07-09T16:04:59Z")

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Continuing the discussion from Brand header theme component: How can i access HTML codes of that bar? I can access CSS codes but i can’t see HTML code with Google Chrome’s “show source” feature. I want to use that bar o…

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## [Disabled Uncategorized category is shown in mobile browsers when unlogged](https://meta.discourse.org/t/disabled-uncategorized-category-is-shown-in-mobile-browsers-when-unlogged/81181)

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**Author:** [@Ivan\_Rapekas](https://meta.discourse.org/u/Ivan_Rapekas)\
**Replies:** 7\
**Last updated:** [July 9, 2018, 10:06am UTC](https://meta.discourse.org/t/disabled-uncategorized-category-is-shown-in-mobile-browsers-when-unlogged/81181 "2018-07-09T10:06:12Z")

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Unlogged visitors able to see and access disabled Uncategorized category (only in mobile browsers!): You may ensure that it does not appear in desktop browsers.

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## [Placement of social media signup options](https://meta.discourse.org/t/placement-of-social-media-signup-options/91778)

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**Author:** [@Griff\_Wigley](https://meta.discourse.org/u/Griff_Wigley)\
**Replies:** 9\
**Last updated:** [July 9, 2018, 5:06am UTC](https://meta.discourse.org/t/placement-of-social-media-signup-options/91778 "2018-07-09T05:06:47Z")

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My site’s registration has quite a few fields for new users to complete. The problem is that the icon/options to register via Facebook, Google, etc. are centered on the right sidebar, far down the page. New users don’t s…

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## [Flag badge being glitched?](https://meta.discourse.org/t/flag-badge-being-glitched/91792)

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**Author:** [@WooHooGaming13](https://meta.discourse.org/u/WooHooGaming13)\
**Replies:** 2\
**Last updated:** [July 9, 2018, 2:36am UTC](https://meta.discourse.org/t/flag-badge-being-glitched/91792 "2018-07-09T02:36:49Z")

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So I found a post that was a bit rude and flagged it. But a got a badge saying “you flagged a post for the first time.” I’ve flagged posts many times. I don’t know if the flag badge is new or anything.

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## [RSS "bug" in Firefox?](https://meta.discourse.org/t/rss-bug-in-firefox/91828)

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**Author:** [@\_vincent](https://meta.discourse.org/u/_vincent)\
**Replies:** 1\
**Last updated:** [July 8, 2018, 8:21pm UTC](https://meta.discourse.org/t/rss-bug-in-firefox/91828 "2018-07-08T20:21:35Z")

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Not sure if this is a help request or a bug report :slight\_smile: On both my Discourse forums (https://zbeul.org, https://forum.linuxquimper.org) RSS feeds seem to be unavalaible at first, despite being properly declare…

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## [Automatic backups are a hit or miss](https://meta.discourse.org/t/automatic-backups-are-a-hit-or-miss/90181)

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**Author:** [@itsbhanusharma](https://meta.discourse.org/u/itsbhanusharma)\
**Replies:** 11\
**Last updated:** [July 8, 2018, 11:38am UTC](https://meta.discourse.org/t/automatic-backups-are-a-hit-or-miss/90181 "2018-07-08T11:38:19Z")

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We’ve configured backup to run every 3 days (however, that sometimes happens and other times not) Sidekiq had completed the ScheduleBackup task 5 Hours ago but no backup was created. Reading earlier topic, I found out p…

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## [Oauth2 redirect\_uri uses HTTP when my forum is using HTTPS](https://meta.discourse.org/t/oauth2-redirect-uri-uses-http-when-my-forum-is-using-https/91789)

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**Author:** [@channing](https://meta.discourse.org/u/channing)\
**Replies:** 5\
**Last updated:** [July 8, 2018, 3:08am UTC](https://meta.discourse.org/t/oauth2-redirect-uri-uses-http-when-my-forum-is-using-https/91789 "2018-07-08T03:08:21Z")

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Hi, I just enabled HTTPS for my Discourse forum (Let’s Encrypt + nginx on host system). No redirection was added so visitors can use HTTP or HTTPS. Everything worked as expected. Then I tried to enable Google Oauth2 au…

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