# Support

**URL:** https://meta.discourse.org/c/support/6.md?page=788

[Latest](https://meta.discourse.org/latest.md) · [Categories](https://meta.discourse.org/categories.md) · [Tags](https://meta.discourse.org/tags.md)

**Page:** 789

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## [Delete/remove flags?](https://meta.discourse.org/t/delete-remove-flags/88682)

<div class="topic-metadata">

**Author:** [@Sami\_Syed](https://meta.discourse.org/u/Sami_Syed)\
**Replies:** 4\
**Last updated:** [May 29, 2018, 7:31pm UTC](https://meta.discourse.org/t/delete-remove-flags/88682 "2018-05-29T19:31:54Z")

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How do I delete flags? I was doing some testing with two accounts and got it flagged. After resolving the flag, I then maked the topic as listed again but noticed that it was greyed out and has “show full post” for all o…

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## [Get external\_id used in SSO through the API](https://meta.discourse.org/t/get-external-id-used-in-sso-through-the-api/88611)

<div class="topic-metadata">

**Author:** [@henriqueberlesi](https://meta.discourse.org/u/henriqueberlesi)\
**Replies:** 4\
**Last updated:** [May 29, 2018, 5:08pm UTC](https://meta.discourse.org/t/get-external-id-used-in-sso-through-the-api/88611 "2018-05-29T17:08:56Z")

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We are trying to match the sign ups in our forum with our app sign ups. In my opinion, it seems easier to populate a database when the SSO happens, but this wasn’t implemented yet. So, is it possible to get the user’s …

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## [What mail service do you recommend?](https://meta.discourse.org/t/what-mail-service-do-you-recommend/85507)

<div class="topic-metadata">

**Author:** [@qianqiang](https://meta.discourse.org/u/qianqiang)\
**Replies:** 3\
**Last updated:** [May 29, 2018, 3:16pm UTC](https://meta.discourse.org/t/what-mail-service-do-you-recommend/85507 "2018-05-29T15:16:44Z")

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Partners, what mail server do you configure? Is there any recommendation?

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## [Silent login/signup via Auth0](https://meta.discourse.org/t/silent-login-signup-via-auth0/83163)

<div class="topic-metadata">

**Author:** [@shahidmir](https://meta.discourse.org/u/shahidmir)\
**Replies:** 7\
**Last updated:** [May 16, 2018, 12:01pm UTC](https://meta.discourse.org/t/silent-login-signup-via-auth0/83163 "2018-05-16T12:01:12Z")

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Hi I am trying to achieve SSO for the following scenario. My application authenticates users agains auth0. Once authenticated, whenever the user visits the discourse page, I expect the user to be logged in silently wit…

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## [Login to Discourse with website account details](https://meta.discourse.org/t/login-to-discourse-with-website-account-details/88645)

<div class="topic-metadata">

**Author:** [@Mahsa\_Sa](https://meta.discourse.org/u/Mahsa_Sa)\
**Replies:** 2\
**Last updated:** [May 29, 2018, 10:03am UTC](https://meta.discourse.org/t/login-to-discourse-with-website-account-details/88645 "2018-05-29T10:03:32Z")

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How is it possible that user has a same account detail as he/she logged in before in the website, so there is no need to again make another account and login to discourse?

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## [For Cloudflare SSL, all I did was regular install and DNS A record. (Is this ok? Sure was easy)](https://meta.discourse.org/t/for-cloudflare-ssl-all-i-did-was-regular-install-and-dns-a-record-is-this-ok-sure-was-easy/88609)

<div class="topic-metadata">

**Author:** [@subtenko](https://meta.discourse.org/u/subtenko)\
**Replies:** 6\
**Last updated:** [May 28, 2018, 11:52pm UTC](https://meta.discourse.org/t/for-cloudflare-ssl-all-i-did-was-regular-install-and-dns-a-record-is-this-ok-sure-was-easy/88609 "2018-05-28T23:52:15Z")

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The SSL instructions were kinda confusing me because I used Cloudflare for a particular site. Discourse SSL install was talking about lets encrypt and never mentioned too much how to use any other way, in fact I posted a…

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## [Censored word list format for CSV uploads?](https://meta.discourse.org/t/censored-word-list-format-for-csv-uploads/88603)

<div class="topic-metadata">

**Author:** [@Logan\_Devine](https://meta.discourse.org/u/Logan_Devine)\
**Replies:** 3\
**Last updated:** [May 28, 2018, 6:49pm UTC](https://meta.discourse.org/t/censored-word-list-format-for-csv-uploads/88603 "2018-05-28T18:49:08Z")

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How do I make exact lists of censored words? I cannot just do (Word), (word) please explain this

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## [Linking to email settings](https://meta.discourse.org/t/linking-to-email-settings/88592)

<div class="topic-metadata">

**Author:** [@mattdamod](https://meta.discourse.org/u/mattdamod)\
**Replies:** 2\
**Last updated:** [May 28, 2018, 2:13pm UTC](https://meta.discourse.org/t/linking-to-email-settings/88592 "2018-05-28T14:13:42Z")

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Hi, I need to insert a link to an email I am sending out to our users. The link needs to point to the user email settings (/u/USERNAME/preferences/emails). I know the digest redirects to this, but how can I get a gener…

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## [Discourse no bump Plugin is too restrictive](https://meta.discourse.org/t/discourse-no-bump-plugin-is-too-restrictive/88545)

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**Author:** [@itsbhanusharma](https://meta.discourse.org/u/itsbhanusharma)\
**Replies:** 4\
**Last updated:** [May 28, 2018, 1:32pm UTC](https://meta.discourse.org/t/discourse-no-bump-plugin-is-too-restrictive/88545 "2018-05-28T13:32:15Z")

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The no bump plugin has become so restrictive it is stopping people from even sending PMs to each other. The same “Please wait for others to participate” message is shown to people when they reply to a PM.

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## ["Title has already been used" when bulk moving topics. How to know which topic?](https://meta.discourse.org/t/title-has-already-been-used-when-bulk-moving-topics-how-to-know-which-topic/88551)

<div class="topic-metadata">

**Author:** [@Canapin](https://meta.discourse.org/u/Canapin)\
**Replies:** 2\
**Last updated:** [May 27, 2018, 11:08pm UTC](https://meta.discourse.org/t/title-has-already-been-used-when-bulk-moving-topics-how-to-know-which-topic/88551 "2018-05-27T23:08:36Z")

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Hi. I’m trying to bulk move a lot of topics from a category to another one, after a phpbb3 import. However, I have this error. how do I identify the topic that causes this error?

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## [Discourse to Wordpress users Syncing](https://meta.discourse.org/t/discourse-to-wordpress-users-syncing/88535)

<div class="topic-metadata">

**Author:** [@Khalimerot](https://meta.discourse.org/u/Khalimerot)\
**Replies:** 1\
**Last updated:** [May 27, 2018, 5:12pm UTC](https://meta.discourse.org/t/discourse-to-wordpress-users-syncing/88535 "2018-05-27T17:12:48Z")

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Hi, I have a Discourse running, with a Wordpress as SSO client. My discourse users comes from an import of my old SMF forum. I have a SSO client working on my wordpress, so users can connect with their discourse accou…

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## [Private Message Rate Limits](https://meta.discourse.org/t/private-message-rate-limits/88540)

<div class="topic-metadata">

**Author:** [@nsuchy](https://meta.discourse.org/u/nsuchy)\
**Replies:** 7\
**Last updated:** [May 27, 2018, 2:39pm UTC](https://meta.discourse.org/t/private-message-rate-limits/88540 "2018-05-27T14:39:44Z")

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Hi. So a few friends use the private message system on my Discourse forum as a sort of chat system. Is there anyway I could set the system to where if you are trust level 3 or higher there are no rate limits on private m…

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## [SMTP: Mailgun vs elasticemail?](https://meta.discourse.org/t/smtp-mailgun-vs-elasticemail/75475)

<div class="topic-metadata">

**Author:** [@frold](https://meta.discourse.org/u/frold)\
**Replies:** 6\
**Last updated:** [May 27, 2018, 10:19am UTC](https://meta.discourse.org/t/smtp-mailgun-vs-elasticemail/75475 "2018-05-27T10:19:07Z")

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I already had an account at elasticemail therefor my forum is setup with elasticemail. I had 2 dollars on my account, but when I have used them I wonder Mailgun vs elasticemail? In the setting I can see a special one fo…

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## [Retrieving user\_id for API use](https://meta.discourse.org/t/retrieving-user-id-for-api-use/88522)

<div class="topic-metadata">

**Author:** [@Judith](https://meta.discourse.org/u/Judith)\
**Replies:** 1\
**Last updated:** [May 26, 2018, 9:41pm UTC](https://meta.discourse.org/t/retrieving-user-id-for-api-use/88522 "2018-05-26T21:41:47Z")

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I am using SSO as the only way to sign in, therefore I know my forum users’ external\_id, but for the sake of using the API I need to know their forum user ID (right?). The API doesn’t seem to have a feature to search for…

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## [Open external links in new tab only works for logged in users](https://meta.discourse.org/t/open-external-links-in-new-tab-only-works-for-logged-in-users/88501)

<div class="topic-metadata">

**Author:** [@Pad\_Pors](https://meta.discourse.org/u/Pad_Pors)\
**Replies:** 1\
**Last updated:** [May 26, 2018, 12:22pm UTC](https://meta.discourse.org/t/open-external-links-in-new-tab-only-works-for-logged-in-users/88501 "2018-05-26T12:22:44Z")

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when admin setting default other external links in new tab is on, if anonymous users click on a link in a topic, it opens in the same window. even if the link has the target = "\_blank" attribute, it doesn’t open in a n…

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## [Allow '{comment\_url}' to be used when customizing comments using wpd\_comment\_body filter](https://meta.discourse.org/t/allow-comment-url-to-be-used-when-customizing-comments-using-wpd-comment-body-filter/87852)

<div class="topic-metadata">

**Author:** [@Sudaraka](https://meta.discourse.org/u/Sudaraka)\
**Replies:** 4\
**Last updated:** [May 26, 2018, 3:26am UTC](https://meta.discourse.org/t/allow-comment-url-to-be-used-when-customizing-comments-using-wpd-comment-body-filter/87852 "2018-05-26T03:26:56Z")

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Hello all, I was working on customizing the comment content using wpd\_comment\_body filter. One of the requirements was to add the link to the exact comment in the end of the comment posted in wordpress site. I made a sm…

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## [How to set up wordpress as a subdirectory of discourse](https://meta.discourse.org/t/how-to-set-up-wordpress-as-a-subdirectory-of-discourse/88457)

<div class="topic-metadata">

**Author:** [@Garrick](https://meta.discourse.org/u/Garrick)\
**Replies:** 1\
**Last updated:** [May 25, 2018, 2:16pm UTC](https://meta.discourse.org/t/how-to-set-up-wordpress-as-a-subdirectory-of-discourse/88457 "2018-05-25T14:16:26Z")

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So i have a problem in which I had installed the main discourse at the top level. Years later I dont want to lose any google ranking on seo. I was told creating the site at https://news.xxxxxx.com would cause google to …

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## [Automatically Reflect Timestamp of Old WordPress Posts](https://meta.discourse.org/t/automatically-reflect-timestamp-of-old-wordpress-posts/88254)

<div class="topic-metadata">

**Author:** [@josue](https://meta.discourse.org/u/josue)\
**Replies:** 2\
**Last updated:** [May 25, 2018, 6:11pm UTC](https://meta.discourse.org/t/automatically-reflect-timestamp-of-old-wordpress-posts/88254 "2018-05-25T18:11:22Z")

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Is there a way to have Discourse posts automatically use the timestamp of the original WordPress post? I’m publishing all the old WordPress posts from a blog to a Discourse and changing the timestamp manually after each…

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## [Customize Text and Links for Terms and Privacy](https://meta.discourse.org/t/customize-text-and-links-for-terms-and-privacy/87766)

<div class="topic-metadata">

**Author:** [@RyanK](https://meta.discourse.org/u/RyanK)\
**Replies:** 3\
**Last updated:** [May 25, 2018, 5:55pm UTC](https://meta.discourse.org/t/customize-text-and-links-for-terms-and-privacy/87766 "2018-05-25T17:55:13Z")

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Our legal folks are updating the company Terms and Privacy docs to cover our Discourse community as well. As such, they would like us to update the “Terms of Service” to “Terms of Use” (linked to an external URL) and “Pr…

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## [How to modify the header HTML, but still remaining the default founctions](https://meta.discourse.org/t/how-to-modify-the-header-html-but-still-remaining-the-default-founctions/88291)

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**Author:** [@xiyang](https://meta.discourse.org/u/xiyang)\
**Replies:** 3\
**Last updated:** [May 25, 2018, 1:26am UTC](https://meta.discourse.org/t/how-to-modify-the-header-html-but-still-remaining-the-default-founctions/88291 "2018-05-25T01:26:12Z")

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Just want to add the title text next to the logo without removing any buttons on the right. For my thought, the only way to do it is to rewrite the whole header HTML inside CSS/HTML edit penal. It is so complicated becau…

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## [Pingbacks. They're all the rage](https://meta.discourse.org/t/pingbacks-theyre-all-the-rage/88395)

<div class="topic-metadata">

**Author:** [@balibebas](https://meta.discourse.org/u/balibebas)\
**Replies:** 2\
**Last updated:** [May 24, 2018, 6:35pm UTC](https://meta.discourse.org/t/pingbacks-theyre-all-the-rage/88395 "2018-05-24T18:35:29Z")

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Was looking at the following and noticed Discourse can be setup to show inbound links: https://forums.resin.io/t/raspberry-pi-wifi-access-point/1255/4 Crossed my fingers and linked in from GitHub but no inbound hyperli…

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## [Custom Badge image as Font Awesome not working?](https://meta.discourse.org/t/custom-badge-image-as-font-awesome-not-working/88392)

<div class="topic-metadata">

**Author:** [@fearlessfrog](https://meta.discourse.org/u/fearlessfrog)\
**Replies:** 1\
**Last updated:** [May 24, 2018, 5:48pm UTC](https://meta.discourse.org/t/custom-badge-image-as-font-awesome-not-working/88392 "2018-05-24T17:48:37Z")

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Hi, Updated to latest yesterday (v2.0.0.beta10 +136) and we noticed that our use of font-awesome names in the Custom Badge’s icon seems to have broken? Example: We use the ‘fa-certificate’ for that, but it comes …

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## [Delete user from discourse-docker using ssh](https://meta.discourse.org/t/delete-user-from-discourse-docker-using-ssh/37820)

<div class="topic-metadata">

**Author:** [@Ninetailz](https://meta.discourse.org/u/Ninetailz)\
**Replies:** 6\
**Last updated:** [May 24, 2018, 3:50pm UTC](https://meta.discourse.org/t/delete-user-from-discourse-docker-using-ssh/37820 "2018-05-24T15:50:38Z")

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Hello, How do you remove user by using ./launcher enter app and deleting the user by rake? Just like you create admin with rake admin:create Is there a way to delete user like that? Thanks, NInetailz

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## [Handle external urls in topic body for subfolder installation](https://meta.discourse.org/t/handle-external-urls-in-topic-body-for-subfolder-installation/75330)

<div class="topic-metadata">

**Author:** [@Ivan\_Rapekas](https://meta.discourse.org/u/Ivan_Rapekas)\
**Replies:** 16\
**Last updated:** [May 24, 2018, 12:56pm UTC](https://meta.discourse.org/t/handle-external-urls-in-topic-body-for-subfolder-installation/75330 "2018-05-24T12:56:08Z")

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Hi, we have a forum installed in subfolder, https://www.cuba-platform.com/discuss . The main website has a store located at https://www.cuba-platform.com/store . I would like to share this link in some topic or post of o…

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## [Ensure that user is signed in to Discourse](https://meta.discourse.org/t/ensure-that-user-is-signed-in-to-discourse/86396)

<div class="topic-metadata">

**Author:** [@adopilot](https://meta.discourse.org/u/adopilot)\
**Replies:** 3\
**Last updated:** [May 24, 2018, 12:54pm UTC](https://meta.discourse.org/t/ensure-that-user-is-signed-in-to-discourse/86396 "2018-05-24T12:54:31Z")

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Our discource is set to use SSO from our businesses app. In few business process we use discourse as email and notification relay. Some business flow starting at our erp with forms and moving on discource. Since dis…

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## [Not enough disk space for upgrade when Postgres is upgraded](https://meta.discourse.org/t/not-enough-disk-space-for-upgrade-when-postgres-is-upgraded/86966)

<div class="topic-metadata">

**Author:** [@gauthier](https://meta.discourse.org/u/gauthier)\
**Replies:** 7\
**Last updated:** [May 24, 2018, 11:32am UTC](https://meta.discourse.org/t/not-enough-disk-space-for-upgrade-when-postgres-is-upgraded/86966 "2018-05-24T11:32:32Z")

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Hello, Due to a disk place problem, i cannot upgrade my installation since long time. I’m curruntly using v2.0.0beta1… I’ve 20gb on my VPS and i’ve 5.6gb free I’ve alredy delete backups and lot of uploads… When i tr…

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## [How to put traffic analytics code?](https://meta.discourse.org/t/how-to-put-traffic-analytics-code/88320)

<div class="topic-metadata">

**Author:** [@coolstart](https://meta.discourse.org/u/coolstart)\
**Replies:** 4\
**Last updated:** [May 24, 2018, 12:53am UTC](https://meta.discourse.org/t/how-to-put-traffic-analytics-code/88320 "2018-05-24T00:53:15Z")

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this is the first time I run website without cpanel so quite nervous for everything I touch.. Where and how can I put google analytics code for discourse?

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## [Spam with from address set to reply by email address](https://meta.discourse.org/t/spam-with-from-address-set-to-reply-by-email-address/87786)

<div class="topic-metadata">

**Author:** [@ryantm](https://meta.discourse.org/u/ryantm)\
**Replies:** 4\
**Last updated:** [May 23, 2018, 8:36pm UTC](https://meta.discourse.org/t/spam-with-from-address-set-to-reply-by-email-address/87786 "2018-05-23T20:36:08Z")

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Our “reply by email address” is “forum-replies+%{reply\_key}@example.com”. Recently, we’ve started receiving spam with the from address set to “forum-replies@example.com”. When this happens, Discourse is sends a “Rejectio…

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## [Meta description in Google is not the "site description" in admin setting](https://meta.discourse.org/t/meta-description-in-google-is-not-the-site-description-in-admin-setting/88278)

<div class="topic-metadata">

**Author:** [@Francois\_Douville](https://meta.discourse.org/u/Francois_Douville)\
**Replies:** 1\
**Last updated:** [May 23, 2018, 7:11pm UTC](https://meta.discourse.org/t/meta-description-in-google-is-not-the-site-description-in-admin-setting/88278 "2018-05-23T19:11:07Z")

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How to display the site description for my site in Google? Here is my site description \[site%20description\] Here is what I see in Google (private navigation) \[Google\] The meta description is my “communautaire” cate…

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## [Embedding is not working on my forum](https://meta.discourse.org/t/embedding-is-not-working-on-my-forum/88230)

<div class="topic-metadata">

**Author:** [@Brajmohan\_Kumar](https://meta.discourse.org/u/Brajmohan_Kumar)\
**Replies:** 1\
**Last updated:** [May 23, 2018, 3:29pm UTC](https://meta.discourse.org/t/embedding-is-not-working-on-my-forum/88230 "2018-05-23T15:29:14Z")

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I have gone through all the steps here is my embed setting I have also added hosts for the same and this is my WordPress post editor I have replaced the REPLACE ME URL to my page link My page link is https://c…

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