# Support

**URL:** https://meta.discourse.org/c/support/6.md?page=793

[Latest](https://meta.discourse.org/latest.md) · [Categories](https://meta.discourse.org/categories.md) · [Tags](https://meta.discourse.org/tags.md)

**Page:** 794

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## [How to set CDN only for Images?](https://meta.discourse.org/t/how-to-set-cdn-only-for-images/85975)

<div class="topic-metadata">

**Author:** [@Yoginth](https://meta.discourse.org/u/Yoginth)\
**Replies:** 5\
**Last updated:** [April 24, 2018, 5:43am UTC](https://meta.discourse.org/t/how-to-set-cdn-only-for-images/85975 "2018-04-24T05:43:10Z")

</div>

I’m using Imgix and how can I set CDN only for images, because Imgix won’t support other types of assets, it supports the only image but it is blazing fast so please help me in setting it up.

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## [General guidelines for size of AWS Instance Types](https://meta.discourse.org/t/general-guidelines-for-size-of-aws-instance-types/85953)

<div class="topic-metadata">

**Author:** [@Ave](https://meta.discourse.org/u/Ave)\
**Replies:** 5\
**Last updated:** [April 23, 2018, 9:50pm UTC](https://meta.discourse.org/t/general-guidelines-for-size-of-aws-instance-types/85953 "2018-04-23T21:50:56Z")

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Guys I’m trying to figure out an instance type on aws for about 200 users a month using the platform about twice a day each. Is there a general rule of thumb I can follow to figure out what size instances I’d need to sup…

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## [Pinned banner doesn't show in front page if 'categories' is the first item in top menu](https://meta.discourse.org/t/pinned-banner-doesnt-show-in-front-page-if-categories-is-the-first-item-in-top-menu/85906)

<div class="topic-metadata">

**Author:** [@joshm](https://meta.discourse.org/u/joshm)\
**Replies:** 4\
**Last updated:** [April 23, 2018, 6:02pm UTC](https://meta.discourse.org/t/pinned-banner-doesnt-show-in-front-page-if-categories-is-the-first-item-in-top-menu/85906 "2018-04-23T18:02:58Z")

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Hi, I want my front page with the categories on the left and new items on the right: I’ve set the option “desktop category page style” to “Categories and Latest Topics”, in /admin/site\_settings/category/all\_result…

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## ["Cannot Load App".... in Firefox sometimes. Refresh fixes it](https://meta.discourse.org/t/cannot-load-app-in-firefox-sometimes-refresh-fixes-it/85258)

<div class="topic-metadata">

**Author:** [@dylanh724](https://meta.discourse.org/u/dylanh724)\
**Replies:** 17\
**Last updated:** [April 23, 2018, 2:25am UTC](https://meta.discourse.org/t/cannot-load-app-in-firefox-sometimes-refresh-fixes-it/85258 "2018-04-23T02:25:11Z")

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Hello, I run a standard Nginx reverse proxy with instructions from one of the official tutorials with DigitalOcean. In the past few weeks, I started to notice (and others, too) random “Cannot Load App” messages when vi…

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## ["New topic or updated" didn't show at the right place](https://meta.discourse.org/t/new-topic-or-updated-didnt-show-at-the-right-place/85844)

<div class="topic-metadata">

**Author:** [@Francois\_Douville](https://meta.discourse.org/u/Francois_Douville)\
**Replies:** 4\
**Last updated:** [April 21, 2018, 6:26pm UTC](https://meta.discourse.org/t/new-topic-or-updated-didnt-show-at-the-right-place/85844 "2018-04-21T18:26:16Z")

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Don’t know where it’s supposed to be but it doesn’t seem right… I wonder if it’s not because of this banner https://meta.discourse.org/t/banner-themes-and-instructions-for-customizing-them/82368 I had to modify a l…

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## [Exporting uploads from discourse.org to self-hosted](https://meta.discourse.org/t/exporting-uploads-from-discourse-org-to-self-hosted/85861)

<div class="topic-metadata">

**Author:** [@ampburner](https://meta.discourse.org/u/ampburner)\
**Replies:** 2\
**Last updated:** [April 21, 2018, 10:48am UTC](https://meta.discourse.org/t/exporting-uploads-from-discourse-org-to-self-hosted/85861 "2018-04-21T10:48:32Z")

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Hi, I’m in the process of transfering the ownership of my discourse community to a friend, and he would like to run Discourse with a different hosting provider (I’m currently on a discourse.org plan) The transition app…

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## [Make another hamburger menu?](https://meta.discourse.org/t/make-another-hamburger-menu/67256)

<div class="topic-metadata">

**Author:** [@Silvanus](https://meta.discourse.org/u/Silvanus)\
**Replies:** 1\
**Last updated:** [April 20, 2018, 6:34pm UTC](https://meta.discourse.org/t/make-another-hamburger-menu/67256 "2018-04-20T18:34:33Z")

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Is it possible (and how) to make another hamburger menu? I know the basics of adding an icon into the mix, I did this to create a button for latest stuff, in : \<script type="text/discourse-plugin" version="0.4"\> api.de…

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## [User card and profile page of staged users](https://meta.discourse.org/t/user-card-and-profile-page-of-staged-users/55092)

<div class="topic-metadata">

**Author:** [@Pad\_Pors](https://meta.discourse.org/u/Pad_Pors)\
**Replies:** 10\
**Last updated:** [April 20, 2018, 3:43pm UTC](https://meta.discourse.org/t/user-card-and-profile-page-of-staged-users/55092 "2018-04-20T15:43:03Z")

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Hi, In our forum if one click on the avatar of a staged user, he is directed to “you don’t have access to this page”. Is there any setting to resolve this?

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## [Discobot, avatars, uploads include hard-code hostname in cooked](https://meta.discourse.org/t/discobot-avatars-uploads-include-hard-code-hostname-in-cooked/85736)

<div class="topic-metadata">

**Author:** [@pfaffman](https://meta.discourse.org/u/pfaffman)\
**Replies:** 6\
**Last updated:** [April 20, 2018, 2:32pm UTC](https://meta.discourse.org/t/discobot-avatars-uploads-include-hard-code-hostname-in-cooked/85736 "2018-04-20T14:32:07Z")

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On a fresh import, I see that Discobot creates cooked posts that contain \<p\>If you’d like to learn more, select \<img src=\\"//importer.ltcmp.net/plugins/discourse-narrative-bot/images/font-awesome-ellipsis.png\\" width=\\"…

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## [What's the plugin for this homepage? is it free?](https://meta.discourse.org/t/whats-the-plugin-for-this-homepage-is-it-free/85773)

<div class="topic-metadata">

**Author:** [@\_nur](https://meta.discourse.org/u/_nur)\
**Replies:** 2\
**Last updated:** [April 20, 2018, 3:33am UTC](https://meta.discourse.org/t/whats-the-plugin-for-this-homepage-is-it-free/85773 "2018-04-20T03:33:45Z")

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I think you are the forum owner @8BIT?

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## [FAQ appearing at top of hamburger menu](https://meta.discourse.org/t/faq-appearing-at-top-of-hamburger-menu/85754)

<div class="topic-metadata">

**Author:** [@jerry0](https://meta.discourse.org/u/jerry0)\
**Replies:** 1\
**Last updated:** [April 19, 2018, 9:53pm UTC](https://meta.discourse.org/t/faq-appearing-at-top-of-hamburger-menu/85754 "2018-04-19T21:53:04Z")

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I’m not getting why FAQ (new) is appearing at the top of the hamburger menu for some users and not others. Does anyone know how why this is happening and how to disable this? Thanks!

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## [Install on vps problem?](https://meta.discourse.org/t/install-on-vps-problem/85648)

<div class="topic-metadata">

**Author:** [@Brekila1312](https://meta.discourse.org/u/Brekila1312)\
**Replies:** 2\
**Last updated:** [April 19, 2018, 8:26pm UTC](https://meta.discourse.org/t/install-on-vps-problem/85648 "2018-04-19T20:26:37Z")

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If port 80 and 443 are already taken, how do i make discourse use other ports?

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## [Does exist JavaScript if is admin or if is group?](https://meta.discourse.org/t/does-exist-javascript-if-is-admin-or-if-is-group/85725)

<div class="topic-metadata">

**Author:** [@Daniel\_Nevoigt](https://meta.discourse.org/u/Daniel_Nevoigt)\
**Replies:** 2\
**Last updated:** [April 19, 2018, 4:17pm UTC](https://meta.discourse.org/t/does-exist-javascript-if-is-admin-or-if-is-group/85725 "2018-04-19T16:17:50Z")

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Sorry if I that is somehow double post, but I couldn´t find anything, so I ask my noob question :slight\_smile: I am trying to figure out if I can show something to specific user like the admin or a specific group using …

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## [Discourse multisite installation help with digitalocean](https://meta.discourse.org/t/discourse-multisite-installation-help-with-digitalocean/85723)

<div class="topic-metadata">

**Author:** [@rizwan](https://meta.discourse.org/u/rizwan)\
**Replies:** 1\
**Last updated:** [April 19, 2018, 3:30pm UTC](https://meta.discourse.org/t/discourse-multisite-installation-help-with-digitalocean/85723 "2018-04-19T15:30:34Z")

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Hi, I have installed disourse on digitalocean using following link discourse/docs/INSTALL-cloud.md at main · discourse/discourse · GitHub Now I want to enable multisite functionality so I went through following link …

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## [Can't move some topics: RecordInvalid Validation failed](https://meta.discourse.org/t/cant-move-some-topics-recordinvalid-validation-failed/85687)

<div class="topic-metadata">

**Author:** [@TEU](https://meta.discourse.org/u/TEU)\
**Replies:** 6\
**Last updated:** [April 19, 2018, 8:45am UTC](https://meta.discourse.org/t/cant-move-some-topics-recordinvalid-validation-failed/85687 "2018-04-19T08:45:29Z")

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I’ve just migrated from phpBB & I’m now been trying to move all the moderator threads into the built-in category “Staff”. Dozens moved fine but some are producing a “Sorry, an error has occured”. Any suggestions would be…

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## [Error in Checking Update](https://meta.discourse.org/t/error-in-checking-update/85694)

<div class="topic-metadata">

**Author:** [@Yoginth](https://meta.discourse.org/u/Yoginth)\
**Replies:** 9\
**Last updated:** [April 19, 2018, 8:21am UTC](https://meta.discourse.org/t/error-in-checking-update/85694 "2018-04-19T08:21:16Z")

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A check for updates has not been performed lately. Ensure sidekiq is running.

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## [Various issues after rebuilding](https://meta.discourse.org/t/various-issues-after-rebuilding/85639)

<div class="topic-metadata">

**Author:** [@Mihir](https://meta.discourse.org/u/Mihir)\
**Replies:** 2\
**Last updated:** [April 19, 2018, 3:13am UTC](https://meta.discourse.org/t/various-issues-after-rebuilding/85639 "2018-04-19T03:13:53Z")

</div>

I installed discourse on a subdirectory recently, everything seemed fine. After rebuilding it, I have started facing various issues. I tried rebuilding again, with no success. Images (logo) went missing - returns 404. …

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## [Raw Post Body for POST API](https://meta.discourse.org/t/raw-post-body-for-post-api/85128)

<div class="topic-metadata">

**Author:** [@Nopsled](https://meta.discourse.org/u/Nopsled)\
**Replies:** 2\
**Last updated:** [April 19, 2018, 2:23am UTC](https://meta.discourse.org/t/raw-post-body-for-post-api/85128 "2018-04-19T02:23:09Z")

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Is there a way to view an existing post I’ve created and what that looks like if I want to use it for a a template when making a POST api request with the “raw” field? Thanks!

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## [Embedding - Stuck on "Loading Discussion"](https://meta.discourse.org/t/embedding-stuck-on-loading-discussion/85655)

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**Author:** [@Nopsled](https://meta.discourse.org/u/Nopsled)\
**Replies:** 4\
**Last updated:** [April 19, 2018, 2:19am UTC](https://meta.discourse.org/t/embedding-stuck-on-loading-discussion/85655 "2018-04-19T02:19:15Z")

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Any chance you can take a look the following URL … Example of “Loading Discussion” Not sure what’s happening as the request responds with a 200 status but never gets beyond “Loading Discussion”. Thanks for the eyes.

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## [Discourse Installation Timeline](https://meta.discourse.org/t/discourse-installation-timeline/85662)

<div class="topic-metadata">

**Author:** [@MAR](https://meta.discourse.org/u/MAR)\
**Replies:** 4\
**Last updated:** [April 19, 2018, 1:25am UTC](https://meta.discourse.org/t/discourse-installation-timeline/85662 "2018-04-19T01:25:21Z")

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How long should a team estimate for install of discourse, integration with a word press theme, video platform like youtube and customization? This could take a day with dedicated time towards it?

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## [User can't post: 500 internal server error](https://meta.discourse.org/t/user-cant-post-500-internal-server-error/85624)

<div class="topic-metadata">

**Author:** [@Dani1](https://meta.discourse.org/u/Dani1)\
**Replies:** 10\
**Last updated:** [April 18, 2018, 9:26pm UTC](https://meta.discourse.org/t/user-cant-post-500-internal-server-error/85624 "2018-04-18T21:26:48Z")

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My users come in at trust level 1, so they should have all basic user functions, correct? But they can’t create posts. Am I missing something? i’ve looked at other 500/internal server error posts in ‘support’, but have…

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## [Profile page CSS - About Me](https://meta.discourse.org/t/profile-page-css-about-me/85277)

<div class="topic-metadata">

**Author:** [@chrisman](https://meta.discourse.org/u/chrisman)\
**Replies:** 2\
**Last updated:** [April 18, 2018, 7:56pm UTC](https://meta.discourse.org/t/profile-page-css-about-me/85277 "2018-04-18T19:56:20Z")

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Under the logged in user settings, under Profile, is a box for “About Me.” On this discourse.org, the text box is about 7 lines tall. Mine is only 2 lines, if that. Where do i tweak the setting for that? This page, i…

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## [Customizable email templates set incomplete](https://meta.discourse.org/t/customizable-email-templates-set-incomplete/85458)

<div class="topic-metadata">

**Author:** [@jerry0](https://meta.discourse.org/u/jerry0)\
**Replies:** 7\
**Last updated:** [April 18, 2018, 6:41pm UTC](https://meta.discourse.org/t/customizable-email-templates-set-incomplete/85458 "2018-04-18T18:41:24Z")

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We are customizing some of the email templated to be found in /admin/customize/email\_templates. The user templates are there (user posted etc). However we do not find the group templates in there. When I check the …

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## [Rebuild fails due to missing gem](https://meta.discourse.org/t/rebuild-fails-due-to-missing-gem/85009)

<div class="topic-metadata">

**Author:** [@Jay91](https://meta.discourse.org/u/Jay91)\
**Replies:** 25\
**Last updated:** [April 18, 2018, 6:07pm UTC](https://meta.discourse.org/t/rebuild-fails-due-to-missing-gem/85009 "2018-04-18T18:07:21Z")

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Hello Friends, I added a plugin to my website and when i want to re-build am getting error as below: Please help

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## [🙂 Emoji in Title and URLs](https://meta.discourse.org/t/slightly-smiling-face-emoji-in-title-and-urls/85086)

<div class="topic-metadata">

**Author:** [@joshm](https://meta.discourse.org/u/joshm)\
**Replies:** 11\
**Last updated:** [April 18, 2018, 6:09am UTC](https://meta.discourse.org/t/slightly-smiling-face-emoji-in-title-and-urls/85086 "2018-04-18T06:09:06Z")

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Hi, I like to add emojis in titles, but after an emoji is added, the url of the post also changes, including the name of the emoji. For example, if I add the :smile: emoji, the url changes: Before: www.example.com/t/n…

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## [It's possible to set reply\_by\_email\_address to an illegal value](https://meta.discourse.org/t/its-possible-to-set-reply-by-email-address-to-an-illegal-value/85445)

<div class="topic-metadata">

**Author:** [@pfaffman](https://meta.discourse.org/u/pfaffman)\
**Replies:** 1\
**Last updated:** [April 17, 2018, 3:09pm UTC](https://meta.discourse.org/t/its-possible-to-set-reply-by-email-address-to-an-illegal-value/85445 "2018-04-17T15:09:14Z")

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It’s possible to set the reply\_by\_email\_address to an illegal value, and if you do, you can’t send mail. It was set to word +%{reply\_key}@example.com (Note space between word and +)

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## [What hashing algorithm is used in discourse for hashing passwords?](https://meta.discourse.org/t/what-hashing-algorithm-is-used-in-discourse-for-hashing-passwords/32235)

<div class="topic-metadata">

**Author:** [@Mohit\_Gupta](https://meta.discourse.org/u/Mohit_Gupta)\
**Replies:** 2\
**Last updated:** [April 17, 2018, 2:31am UTC](https://meta.discourse.org/t/what-hashing-algorithm-is-used-in-discourse-for-hashing-passwords/32235 "2018-04-17T02:31:16Z")

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what hashing algorithm is used in discourse for hashing passwords?

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## [No language options after installing from DigitalOcean one-click app](https://meta.discourse.org/t/no-language-options-after-installing-from-digitalocean-one-click-app/85452)

<div class="topic-metadata">

**Author:** [@Shpigford](https://meta.discourse.org/u/Shpigford)\
**Replies:** 1\
**Last updated:** [April 16, 2018, 7:32pm UTC](https://meta.discourse.org/t/no-language-options-after-installing-from-digitalocean-one-click-app/85452 "2018-04-16T19:32:19Z")

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I used the one-click app installation option with DigitalOcean and everything seemingly went fine, except for the language/locale part of the wizard. It’s not letting me select anything… Not sure what to do now…

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## [Possible to change "/t" in url to something else?](https://meta.discourse.org/t/possible-to-change-t-in-url-to-something-else/85262)

<div class="topic-metadata">

**Author:** [@Mihir](https://meta.discourse.org/u/Mihir)\
**Replies:** 10\
**Last updated:** [April 15, 2018, 3:26pm UTC](https://meta.discourse.org/t/possible-to-change-t-in-url-to-something-else/85262 "2018-04-15T15:26:01Z")

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Is it possible to change the default slug used by discourse “/t” and “/c” to something else?

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## [Merge/change accounts after SSO](https://meta.discourse.org/t/merge-change-accounts-after-sso/85228)

<div class="topic-metadata">

**Author:** [@Judith](https://meta.discourse.org/u/Judith)\
**Replies:** 4\
**Last updated:** [April 15, 2018, 12:02pm UTC](https://meta.discourse.org/t/merge-change-accounts-after-sso/85228 "2018-04-15T12:02:58Z")

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I migrated a phpbb forum to Discourse and then used SSO in order to have everyone log in through our organization’s site, where they already had accounts. This worked great for those who had used the same email address t…

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