# Support

**URL:** https://meta.discourse.org/c/support/6.md?page=799

[Latest](https://meta.discourse.org/latest.md) · [Categories](https://meta.discourse.org/categories.md) · [Tags](https://meta.discourse.org/tags.md)

**Page:** 800

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## [Nginx Error at testing stage](https://meta.discourse.org/t/nginx-error-at-testing-stage/82102)

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**Author:** [@Irwin\_Binamungu](https://meta.discourse.org/u/Irwin_Binamungu)\
**Replies:** 8\
**Last updated:** [March 10, 2018, 5:37am UTC](https://meta.discourse.org/t/nginx-error-at-testing-stage/82102 "2018-03-10T05:37:51Z")

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\[kirizagroup00001@localhost nginx\]$ nginx -t nginx: \[alert\] could not open error log file: open() “/var/log/nginx/error.log” failed (13: Permission denied) 2018/03/04 14:29:21 \[warn\] 2495#0: the “user” directive makes …

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## [Discourse rebuild fails with port 443 in use](https://meta.discourse.org/t/discourse-rebuild-fails-with-port-443-in-use/53615)

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**Author:** [@11145](https://meta.discourse.org/u/11145)\
**Replies:** 11\
**Last updated:** [March 10, 2018, 4:09am UTC](https://meta.discourse.org/t/discourse-rebuild-fails-with-port-443-in-use/53615 "2018-03-10T04:09:08Z")

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Yesterday discourse stopped working, when you try to run the command /var/discourse# ./launcher rebuild app is an error. Error response from daemon: driver failed programming external connectivity on endpoint app (fc5…

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## [\[Discourse customers\] Facebook React link is a bit off](https://meta.discourse.org/t/discourse-customers-facebook-react-link-is-a-bit-off/82346)

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**Author:** [@html5cat](https://meta.discourse.org/u/html5cat)\
**Replies:** 2\
**Last updated:** [March 8, 2018, 8:15pm UTC](https://meta.discourse.org/t/discourse-customers-facebook-react-link-is-a-bit-off/82346 "2018-03-08T20:15:38Z")

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Facebook React link at Discourse customers | Discourse - Civilized Discussion points to https://facebook.github.io/react/ (React homepage) instead of https://discuss.reactjs.org/ (which is where discourse is setup).

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## [Site went down after taking backup](https://meta.discourse.org/t/site-went-down-after-taking-backup/82541)

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**Author:** [@Gulshan\_Kumar](https://meta.discourse.org/u/Gulshan_Kumar)\
**Replies:** 12\
**Last updated:** [March 8, 2018, 8:15pm UTC](https://meta.discourse.org/t/site-went-down-after-taking-backup/82541 "2018-03-08T20:15:29Z")

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Hello, I took backup, now my site down. What may be possible reason? Cloudflare said - Connection timed out. So, I disabled Cloudflare. Now, Browser says - This site can’t be reached Thanks & Regards, Gulshan

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## [Delete my account with the console](https://meta.discourse.org/t/delete-my-account-with-the-console/82450)

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**Author:** [@Steven](https://meta.discourse.org/u/Steven)\
**Replies:** 6\
**Last updated:** [March 8, 2018, 7:06pm UTC](https://meta.discourse.org/t/delete-my-account-with-the-console/82450 "2018-03-08T19:06:47Z")

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Hi! I have a weird issue with a Discourse forum, and I didn’t fine a solution by myself: I installed a forum, I have access to the console but I don’t run it. I asked to the current admin to delete my account because I …

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## [ Help, do not send the email](https://meta.discourse.org/t/help-do-not-send-the-email/82515)

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**Author:** [@Mecanicos\_Argentinos](https://meta.discourse.org/u/Mecanicos_Argentinos)\
**Replies:** 12\
**Last updated:** [March 8, 2018, 3:44pm UTC](https://meta.discourse.org/t/help-do-not-send-the-email/82515 "2018-03-08T15:44:37Z")

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Hello friends, good day. First I want to clarify that I do not speak or write English. I speak and write Spanish. That’s why I’m using the google translator. Know apologize. My experience is with shared hosting, use of…

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## [Discourse think it is still updating but its not](https://meta.discourse.org/t/discourse-think-it-is-still-updating-but-its-not/82492)

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**Author:** [@ZackFea](https://meta.discourse.org/u/ZackFea)\
**Replies:** 1\
**Last updated:** [March 8, 2018, 10:07am UTC](https://meta.discourse.org/t/discourse-think-it-is-still-updating-but-its-not/82492 "2018-03-08T10:07:47Z")

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Hi, for some reason my server restarted during update a plugin using the webpage. Lucky my discourse is not broken. I did a ./launcher rebuild and everything looks fine. Expect the upgrade page: any idea how t…

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## [Run special JQuery on select pages](https://meta.discourse.org/t/run-special-jquery-on-select-pages/82463)

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**Author:** [@RyanK](https://meta.discourse.org/u/RyanK)\
**Replies:** 1\
**Last updated:** [March 7, 2018, 11:50pm UTC](https://meta.discourse.org/t/run-special-jquery-on-select-pages/82463 "2018-03-07T23:50:29Z")

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We are interested in using meerkat jquery to pop certain banners on our site, but would want the ability to deploy very selectively. Ideally we could choose to run them on 1 or more of the following: Category page Tag…

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## [Removing a plugin - is plugin data lost?](https://meta.discourse.org/t/removing-a-plugin-is-plugin-data-lost/82444)

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**Author:** [@ChrisBeach](https://meta.discourse.org/u/ChrisBeach)\
**Replies:** 2\
**Last updated:** [March 7, 2018, 7:45pm UTC](https://meta.discourse.org/t/removing-a-plugin-is-plugin-data-lost/82444 "2018-03-07T19:45:09Z")

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A somewhat urgent request. If I remove a plugin like the Events plugin (commenting it out from app.yml and doing a “launcher rebuild app”), will the associated data (ie event dates) be removed permanently?

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## [Getting errors on Incoming SMTP](https://meta.discourse.org/t/getting-errors-on-incoming-smtp/82370)

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**Author:** [@Jose\_C\_Gomez](https://meta.discourse.org/u/Jose_C_Gomez)\
**Replies:** 3\
**Last updated:** [March 7, 2018, 6:14pm UTC](https://meta.discourse.org/t/getting-errors-on-incoming-smtp/82370 "2018-03-07T18:14:42Z")

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Hello, Seeing the errors below on incoming SMTP Version v2.0.0.beta3 +235 Any ideas?

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## [Change how sub-categories are displayed on the categories page](https://meta.discourse.org/t/change-how-sub-categories-are-displayed-on-the-categories-page/82417)

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**Author:** [@marcus7](https://meta.discourse.org/u/marcus7)\
**Replies:** 2\
**Last updated:** [March 7, 2018, 2:07pm UTC](https://meta.discourse.org/t/change-how-sub-categories-are-displayed-on-the-categories-page/82417 "2018-03-07T14:07:11Z")

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Hi all, I’m trying to find how to change the way the sub-categories are displayed on the category page. This is how they’re displayed on my trial site: However I’m looking to set them to how they are on this site: …

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## [Multisite viability - 2 read-only and 1 active](https://meta.discourse.org/t/multisite-viability-2-read-only-and-1-active/81347)

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**Author:** [@Silvanus](https://meta.discourse.org/u/Silvanus)\
**Replies:** 2\
**Last updated:** [March 7, 2018, 12:30pm UTC](https://meta.discourse.org/t/multisite-viability-2-read-only-and-1-active/81347 "2018-03-07T12:30:29Z")

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I’m wondering how hard would it be to have 3 sites running at the same time. 2 sites would be archives and read-only, and one site would be the one with new discussion. How hard would this be? Would it be doable with th…

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## [Missing file(discourse.conf) when launching after lets encrypt update?](https://meta.discourse.org/t/missing-file-discourse-conf-when-launching-after-lets-encrypt-update/82235)

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**Author:** [@David\_fs](https://meta.discourse.org/u/David_fs)\
**Replies:** 3\
**Last updated:** [March 7, 2018, 10:15am UTC](https://meta.discourse.org/t/missing-file-discourse-conf-when-launching-after-lets-encrypt-update/82235 "2018-03-07T10:15:16Z")

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All I did was add in the extra two templates and try to relaunch the app and now I’m having this issue. The other templates seem to be set up pointing to this exact location. So I guess it’s being removed somehow. This …

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## [Using multiple Discourse sites with a single SSO provider](https://meta.discourse.org/t/using-multiple-discourse-sites-with-a-single-sso-provider/82311)

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**Author:** [@Philip\_Colmer](https://meta.discourse.org/u/Philip_Colmer)\
**Replies:** 4\
**Last updated:** [March 7, 2018, 8:30am UTC](https://meta.discourse.org/t/using-multiple-discourse-sites-with-a-single-sso-provider/82311 "2018-03-07T08:30:12Z")

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We’re using an in-house SSO provider which authenticates against LDAP. We’ve extended the core functionality so that, when the user authenticates, the provider retrieves a list of groups from Discourse and then populates…

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## [Add subdomain exception to nginx to host another site on same host](https://meta.discourse.org/t/add-subdomain-exception-to-nginx-to-host-another-site-on-same-host/82357)

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**Author:** [@trudat](https://meta.discourse.org/u/trudat)\
**Replies:** 2\
**Last updated:** [March 6, 2018, 9:42pm UTC](https://meta.discourse.org/t/add-subdomain-exception-to-nginx-to-host-another-site-on-same-host/82357 "2018-03-06T21:42:33Z")

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I am setting up another web service on the same host as discourse. I would like to add an exception to the nginx config so that discourse ignores requests to that subdomain, and the routing can be handled by another pro…

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## [Turned on Lets Encrypt and requests are timing out](https://meta.discourse.org/t/turned-on-lets-encrypt-and-requests-are-timing-out/82319)

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**Author:** [@David\_fs](https://meta.discourse.org/u/David_fs)\
**Replies:** 4\
**Last updated:** [March 6, 2018, 5:13pm UTC](https://meta.discourse.org/t/turned-on-lets-encrypt-and-requests-are-timing-out/82319 "2018-03-06T17:13:08Z")

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The only thing I can see in the access logs is: 217.138.11.237 - - \[06/Mar/2018:15:09:04 +0000\] "POST /message-bus/c2a0f3d9a16a490eb6be56bc668d6c81/poll?dlp=t HTTP/1.1" 301 185 "http://marketdiscuss.com/" "Mozilla/5.0 (…

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## [Filtering images in content imported from WordPress](https://meta.discourse.org/t/filtering-images-in-content-imported-from-wordpress/82296)

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**Author:** [@icaria36](https://meta.discourse.org/u/icaria36)\
**Replies:** 1\
**Last updated:** [March 6, 2018, 5:05pm UTC](https://meta.discourse.org/t/filtering-images-in-content-imported-from-wordpress/82296 "2018-03-06T17:05:40Z")

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In a setup where a WordPress site is connected to Discourse, is it possible to filter out the images from the first post content in the topics created? Would publishing just the excerpts filter images even if they are em…

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## [MP4 Video Codec Issues](https://meta.discourse.org/t/mp4-video-codec-issues/82213)

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**Author:** [@RobMeade](https://meta.discourse.org/u/RobMeade)\
**Replies:** 9\
**Last updated:** [March 6, 2018, 1:34pm UTC](https://meta.discourse.org/t/mp4-video-codec-issues/82213 "2018-03-06T13:34:38Z")

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Hi, I have noticed a few of our topics don’t appear to be rendering MP4 videos recently (hosted solution). The content is embedded in a topic, and when you press play you can hear the sound, there’s just not visual. I…

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## [Discourse + Nginx reverse Proxy](https://meta.discourse.org/t/discourse-nginx-reverse-proxy/82232)

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**Author:** [@Seferi](https://meta.discourse.org/u/Seferi)\
**Replies:** 3\
**Last updated:** [March 6, 2018, 9:16am UTC](https://meta.discourse.org/t/discourse-nginx-reverse-proxy/82232 "2018-03-06T09:16:26Z")

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Hi, I have a Raspberry Pi setup as a Nginx reverse proxy which is handling ssl (lets encrypt) as well and I’m running an nextcloud instance on my server and everything works fine. I installed discourse on the server and…

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## [Can't enter app container, still working though](https://meta.discourse.org/t/cant-enter-app-container-still-working-though/82236)

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**Author:** [@jerdog](https://meta.discourse.org/u/jerdog)\
**Replies:** 5\
**Last updated:** [March 5, 2018, 8:59pm UTC](https://meta.discourse.org/t/cant-enter-app-container-still-working-though/82236 "2018-03-05T20:59:46Z")

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So was attempting to ./launcher enter app on our production box to check an nginx config setting and getting the following error: $ ./launcher enter app /usr/bin/docker: Error response from daemon: connection error: des…

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## [Post is deleted and shows as hidden in topic, not marked as hidden or deleted in db](https://meta.discourse.org/t/post-is-deleted-and-shows-as-hidden-in-topic-not-marked-as-hidden-or-deleted-in-db/82216)

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**Author:** [@jerdog](https://meta.discourse.org/u/jerdog)\
**Replies:** 2\
**Last updated:** [March 5, 2018, 6:44pm UTC](https://meta.discourse.org/t/post-is-deleted-and-shows-as-hidden-in-topic-not-marked-as-hidden-or-deleted-in-db/82216 "2018-03-05T18:44:55Z")

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I am working on metrics and doing some crosscheck to make sure that my data is correct. I was looking at a specific post that I deleted and it shows as hidden in the topic view: but in the database the hidden field is…

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## [Newly registered users don't appear in the user list](https://meta.discourse.org/t/newly-registered-users-dont-appear-in-the-user-list/82115)

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**Author:** [@tran](https://meta.discourse.org/u/tran)\
**Replies:** 3\
**Last updated:** [March 4, 2018, 11:07pm UTC](https://meta.discourse.org/t/newly-registered-users-dont-appear-in-the-user-list/82115 "2018-03-04T23:07:09Z")

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How long will the newly registered users appear on the user’s list page

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## [Mobile Header expanding after tapping hamburger menu](https://meta.discourse.org/t/mobile-header-expanding-after-tapping-hamburger-menu/81884)

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**Author:** [@Vaping\_Community](https://meta.discourse.org/u/Vaping_Community)\
**Replies:** 52\
**Last updated:** [March 4, 2018, 10:48am UTC](https://meta.discourse.org/t/mobile-header-expanding-after-tapping-hamburger-menu/81884 "2018-03-04T10:48:06Z")

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Latest Discourse Version iPhone SE Anyone else seeing this problem? The header seems to expand when I tap the hamburger menu.

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## [Showing White Pages](https://meta.discourse.org/t/showing-white-pages/82146)

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**Author:** [@sulliops](https://meta.discourse.org/u/sulliops)\
**Replies:** 4\
**Last updated:** [March 4, 2018, 4:21am UTC](https://meta.discourse.org/t/showing-white-pages/82146 "2018-03-04T04:21:42Z")

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So, over at the 000webhost forum we’re running into an issue that shows us white pages at random. Like, there’s no way to reproduce it, it just happens and we have to just wait it out. One of the other moderators checke…

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## [Fresh install on ubuntu. Missing space on disk](https://meta.discourse.org/t/fresh-install-on-ubuntu-missing-space-on-disk/79320)

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**Author:** [@fredkgb](https://meta.discourse.org/u/fredkgb)\
**Replies:** 7\
**Last updated:** [March 3, 2018, 3:14am UTC](https://meta.discourse.org/t/fresh-install-on-ubuntu-missing-space-on-disk/79320 "2018-03-03T03:14:56Z")

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My VPS have 10gb. It’s a fresh 16.04 Ubuntu install. I followed this tutorial : discourse/docs/INSTALL-cloud.md at main · discourse/discourse · GitHub I got this message after doing the ./discourse-setup command. You …

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## [How to edit the discourse files? A development box?](https://meta.discourse.org/t/how-to-edit-the-discourse-files-a-development-box/81388)

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**Author:** [@frold](https://meta.discourse.org/u/frold)\
**Replies:** 11\
**Last updated:** [March 1, 2018, 1:01pm UTC](https://meta.discourse.org/t/how-to-edit-the-discourse-files-a-development-box/81388 "2018-03-01T13:01:12Z")

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I would like to play with the files in discourse - Im not a coder, but I have some tweeks I would like to see if Im able to add. The best way to learn is when you have something you will achieve :slight\_smile: I have a …

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## [User profile background setting](https://meta.discourse.org/t/user-profile-background-setting/81746)

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**Author:** [@tran](https://meta.discourse.org/u/tran)\
**Replies:** 3\
**Last updated:** [March 1, 2018, 6:14am UTC](https://meta.discourse.org/t/user-profile-background-setting/81746 "2018-03-01T06:14:42Z")

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I have selected " allow profile backgrounds", but my profile page has no button to upload picture（only Profile Picture button）. Is my trust level not high enough?

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## [Ability To Close Your Own Topics When Not A Leader](https://meta.discourse.org/t/ability-to-close-your-own-topics-when-not-a-leader/81855)

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**Author:** [@Cool\_Cool](https://meta.discourse.org/u/Cool_Cool)\
**Replies:** 2\
**Last updated:** [March 1, 2018, 5:48am UTC](https://meta.discourse.org/t/ability-to-close-your-own-topics-when-not-a-leader/81855 "2018-03-01T05:48:08Z")

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I thought it would be cool if you could close and open topics that you started, without having to be a s could be useful in many situations, for example if you don’t want anyone posting a topic of yours while you are wor…

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## [Unwanted follow link on profile page of users](https://meta.discourse.org/t/unwanted-follow-link-on-profile-page-of-users/73409)

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**Author:** [@Jeroen\_Van\_Der\_Mark](https://meta.discourse.org/u/Jeroen_Van_Der_Mark)\
**Replies:** 4\
**Last updated:** [February 26, 2018, 9:14pm UTC](https://meta.discourse.org/t/unwanted-follow-link-on-profile-page-of-users/73409 "2018-02-26T21:14:25Z")

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Hi found out that the profile page text of users can be stuffed with follow links. This is something that you don’t want for you SEO. The outbound links are not automatically no-followed with the same rules that apply fo…

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## [Dashboard doesn't want to come up after upgrade to 2.0.0beta3](https://meta.discourse.org/t/dashboard-doesnt-want-to-come-up-after-upgrade-to-2-0-0beta3/81848)

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**Author:** [@axfelix](https://meta.discourse.org/u/axfelix)\
**Replies:** 1\
**Last updated:** [March 1, 2018, 12:45am UTC](https://meta.discourse.org/t/dashboard-doesnt-want-to-come-up-after-upgrade-to-2-0-0beta3/81848 "2018-03-01T00:45:33Z")

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At least I think that’s the version I just updated to, but I’m having trouble checking… Chrome debugger is giving me this breakpoint: "SyntaxError: Unexpected token \< in JSON at position 0 at JSON.parse (\<anonymous\>…

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