# Support

**URL:** https://meta.discourse.org/c/support/6.md?page=8&status=open

[Latest](https://meta.discourse.org/latest.md) · [Categories](https://meta.discourse.org/categories.md) · [Tags](https://meta.discourse.org/tags.md)

**Page:** 9

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## [Install App Prompt](https://meta.discourse.org/t/install-app-prompt/405790)

<div class="topic-metadata">

**Author:** [@Prempavee](https://meta.discourse.org/u/Prempavee)\
**Replies:** 5\
**Last updated:** [June 22, 2026, 9:36pm UTC](https://meta.discourse.org/t/install-app-prompt/405790 "2026-06-22T21:36:33Z")

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Hello, when new users open the app on browser appear a prompt pop up that make them install Discourse App I have a Pro Plan and I do not wish to have this to happen , instead I like to invite my public to see my logo, m…

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## [DiscourseAi::Translation: Failed to translate post due to string contains null byte](https://meta.discourse.org/t/discourseai-failed-to-translate-post-due-to-string-contains-null-byte/405802)

<div class="topic-metadata">

**Author:** [@LotusJeff](https://meta.discourse.org/u/LotusJeff)\
**Replies:** 0\
**Last updated:** [June 22, 2026, 2:52pm UTC](https://meta.discourse.org/t/discourseai-failed-to-translate-post-due-to-string-contains-null-byte/405802 "2026-06-22T14:52:46Z")

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How do I find null bytes in my content to resolve this error? I have reviewed the post and title content. Searched through the content looking for a null byte and cannot find it. Thoughts? Suggestions?

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## [TypeError: can't access property 0, i.jqXHR.responseJSON.errors is undefined when viewing post edit history](https://meta.discourse.org/t/typeerror-cant-access-property-0-i-jqxhr-responsejson-errors-is-undefined-when-viewing-post-edit-history/405771)

<div class="topic-metadata">

**Author:** [@copymonopoly](https://meta.discourse.org/u/copymonopoly)\
**Replies:** 1\
**Last updated:** [June 22, 2026, 9:09am UTC](https://meta.discourse.org/t/typeerror-cant-access-property-0-i-jqxhr-responsejson-errors-is-undefined-when-viewing-post-edit-history/405771 "2026-06-22T09:09:56Z")

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I encountered a frontend crash when clicking the edits indicator to view a post’s edit history. This issue still persists even when testing in Safe Mode 。 refresh history.gjs:188 loadFirstVersion history.gjs:305 \_trigge…

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## [Any way possible for non-admins granting badges](https://meta.discourse.org/t/any-way-possible-for-non-admins-granting-badges/405756)

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**Author:** [@anko127](https://meta.discourse.org/u/anko127)\
**Replies:** 2\
**Last updated:** [June 22, 2026, 4:46am UTC](https://meta.discourse.org/t/any-way-possible-for-non-admins-granting-badges/405756 "2026-06-22T04:46:41Z")

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Hi, We would like to make visible who has taken part in certain events like introductions or workshops but those are not necessarily organized by discourse admins . At the moment badges can only be granted by admins. …

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## [Update URLs inside a poll after changing CDN](https://meta.discourse.org/t/update-urls-inside-a-poll-after-changing-cdn/405198)

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**Author:** [@Canapin](https://meta.discourse.org/u/Canapin)\
**Replies:** 1\
**Last updated:** [June 21, 2026, 2:58am UTC](https://meta.discourse.org/t/update-urls-inside-a-poll-after-changing-cdn/405198 "2026-06-21T02:58:20Z")

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I have created a poll on my forum like: \[poll name=freestyle type=multiple results=always min=1 max=14 public=true chartType=bar\] \* \*\*#1\*\* !\[DSC\_2281.jpg|332x500, 33%\](upload://ujMDcnd4syevNGdEN2O1qUTeWeK) \* \*\*#2\*\* !\[IM…

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## [Community Name](https://meta.discourse.org/t/nome-de-comunidade/405608)

<div class="topic-metadata">

**Author:** [@jefferson\_ferraz](https://meta.discourse.org/u/jefferson_ferraz)\
**Replies:** 1\
**Last updated:** [June 18, 2026, 9:15pm UTC](https://meta.discourse.org/t/nome-de-comunidade/405608 "2026-06-18T21:15:21Z")

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Hello, Discourse team, I'm reaching out to ask for help with an issue I encountered while setting up a new forum. While trying to create the forum, I didn't realize I was logged into the wrong Google account. In th...

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## ["Trying to contact this model returned this error" is blank](https://meta.discourse.org/t/trying-to-contact-this-model-returned-this-error-is-blank/405569)

<div class="topic-metadata">

**Author:** [@alefattorini](https://meta.discourse.org/u/alefattorini)\
**Replies:** 1\
**Last updated:** [June 18, 2026, 2:28pm UTC](https://meta.discourse.org/t/trying-to-contact-this-model-returned-this-error-is-blank/405569 "2026-06-18T14:28:09Z")

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Sorry guys how can I debug this? That’s my configuration

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## [Discourse Rebuild Fails During Bootstrap: Git HTTPS Timeout, Looking for a Clean SSH-Based Workaround](https://meta.discourse.org/t/discourse-rebuild-fails-during-bootstrap-git-https-timeout-looking-for-a-clean-ssh-based-workaround/405047)

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**Author:** [@serkhelesheyi](https://meta.discourse.org/u/serkhelesheyi)\
**Replies:** 3\
**Last updated:** [June 18, 2026, 12:22pm UTC](https://meta.discourse.org/t/discourse-rebuild-fails-during-bootstrap-git-https-timeout-looking-for-a-clean-ssh-based-workaround/405047 "2026-06-18T12:22:12Z")

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Hello, I am running a standard self-hosted Discourse installation on Ubuntu using the official discourse\_docker setup. Environment Ubuntu Server Docker Official discourse\_docker Single-container installation (app.yml) …

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## [How to prevent emails other than admin confirmation when granting Admin/Moderator access?](https://meta.discourse.org/t/how-to-prevent-emails-other-than-admin-confirmation-when-granting-admin-moderator-access/404452)

<div class="topic-metadata">

**Author:** [@nitinkg](https://meta.discourse.org/u/nitinkg)\
**Replies:** 2\
**Last updated:** [June 18, 2026, 6:40am UTC](https://meta.discourse.org/t/how-to-prevent-emails-other-than-admin-confirmation-when-granting-admin-moderator-access/404452 "2026-06-18T06:40:42Z")

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We are using Discourse as a hidden service and manage users through APIs. When granting Admin or Moderator access to a user, we would like only the admin\_confirmation\_message email to be generated. Currently, the promot…

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## [Queries in Data Explorer result in an empty query result](https://meta.discourse.org/t/abfragen-im-data-explorer-fuhren-zu-einem-leeren-abfrage-ergebnis/404957)

<div class="topic-metadata">

**Author:** [@dickel](https://meta.discourse.org/u/dickel)\
**Replies:** 3\
**Last updated:** [June 18, 2026, 6:00am UTC](https://meta.discourse.org/t/abfragen-im-data-explorer-fuhren-zu-einem-leeren-abfrage-ergebnis/404957 "2026-06-18T06:00:35Z")

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When I create a new query in the Data Explorer, I first see a text field where I enter the query name. Then I click "Create New" and add the description and the …

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## [Reducing AI token usage with category filtering](https://meta.discourse.org/t/reducing-ai-token-usage-with-category-filtering/405510)

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**Author:** [@alefattorini](https://meta.discourse.org/u/alefattorini)\
**Replies:** 1\
**Last updated:** [June 17, 2026, 5:09pm UTC](https://meta.discourse.org/t/reducing-ai-token-usage-with-category-filtering/405510 "2026-06-17T17:09:41Z")

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I aspire to engage the bot in interrogation, ensuring it exclusively considers posts from a specific category. My objective is to curtail the utilization of AI tokens and retrieve information solely from a designated cat…

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## [Best practice for moving users away from institutional email domains while avoiding duplicate/impersonation accounts](https://meta.discourse.org/t/best-practice-for-moving-users-away-from-institutional-email-domains-while-avoiding-duplicate-impersonation-accounts/405143)

<div class="topic-metadata">

**Author:** [@Ethsim2](https://meta.discourse.org/u/Ethsim2)\
**Replies:** 2\
**Last updated:** [June 17, 2026, 1:54pm UTC](https://meta.discourse.org/t/best-practice-for-moving-users-away-from-institutional-email-domains-while-avoiding-duplicate-impersonation-accounts/405143 "2026-06-17T13:54:10Z")

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I run an independent Discourse community https://physicswithethan.discourse.diy which previously allowed institutional email addresses and external SSO. I now want to move toward ordinary local Discourse accounts using …

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## [iOS App Bug Report & Compatibility Issue with iOS 27](https://meta.discourse.org/t/ios-app-bug-report-compatibility-issue-with-ios-27/405446)

<div class="topic-metadata">

**Author:** [@i2dayi](https://meta.discourse.org/u/i2dayi)\
**Replies:** 2\
**Last updated:** [June 17, 2026, 5:43am UTC](https://meta.discourse.org/t/ios-app-bug-report-compatibility-issue-with-ios-27/405446 "2026-06-17T05:43:19Z")

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I am writing to report some bugs and compatibility issues I encountered while using Discourse on the latest iOS 27. Specifically, shortly after entering the community, the bottom navigation bar becomes misaligned and di…

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## [Badge on categories](https://meta.discourse.org/t/pastille-sur-les-categories/405194)

<div class="topic-metadata">

**Author:** [@gilles](https://meta.discourse.org/u/gilles)\
**Replies:** 4\
**Last updated:** [June 15, 2026, 5:22pm UTC](https://meta.discourse.org/t/pastille-sur-les-categories/405194 "2026-06-15T17:22:12Z")

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It’s just a question: Why don’t we display a badge on categories to indicate that there are new messages or replies? There must be a technical reason, perhaps :thinking:

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## [Multisite vs multiple containers](https://meta.discourse.org/t/multisite-vs-multiple-containers/175275)

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**Author:** [@AstonJ](https://meta.discourse.org/u/AstonJ)\
**Replies:** 11\
**Last updated:** [June 15, 2026, 4:35pm UTC](https://meta.discourse.org/t/multisite-vs-multiple-containers/175275 "2026-06-15T16:35:07Z")

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Does anyone know the pros and cons of multisite vs multiple containers? I currently have three Discourse instances as separate containers, and am thinking about converting two, maybe three more forums to Discourse - the…

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## [Issue with automatic scrolling on Discourse websites using NVDA and Firefox](https://meta.discourse.org/t/issue-with-automatic-scrolling-on-discourse-websites-using-nvda-and-firefox/329422)

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**Author:** [@christopherpross](https://meta.discourse.org/u/christopherpross)\
**Replies:** 1\
**Last updated:** [June 15, 2026, 2:14pm UTC](https://meta.discourse.org/t/issue-with-automatic-scrolling-on-discourse-websites-using-nvda-and-firefox/329422 "2026-06-15T14:14:43Z")

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Hey, I am blind and using NVDA 2024.3 on Windows 11 with Firefox 131.0. My issue is that on all websites using Discourse, the automatic scrolling in the topic view doesn’t work. I can only see 30 topics, and the view d…

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## [JAWS Screen Reader and Discourse: Best Practices?](https://meta.discourse.org/t/jaws-screen-reader-and-discourse-best-practices/405274)

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**Author:** [@happyhappy](https://meta.discourse.org/u/happyhappy)\
**Replies:** 2\
**Last updated:** [June 15, 2026, 12:25am UTC](https://meta.discourse.org/t/jaws-screen-reader-and-discourse-best-practices/405274 "2026-06-15T00:25:34Z")

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What are your best practices in using the JAWS screen reader with Discourse?

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## [Look for the avatar frame component or plugin](https://meta.discourse.org/t/look-for-the-avatar-frame-component-or-plugin/318545)

<div class="topic-metadata">

**Author:** [@sheng\_hualuo](https://meta.discourse.org/u/sheng_hualuo)\
**Replies:** 13\
**Last updated:** [June 14, 2026, 7:31pm UTC](https://meta.discourse.org/t/look-for-the-avatar-frame-component-or-plugin/318545 "2026-06-14T19:31:13Z")

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I have 30,000 GIF avatar frames. I’m wondering if there’s a component or plugin that can set default avatar frames for user groups, or allow users to choose their preferred avatar frame in their settings. Does the …

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## [JAWS screen reader, Discourse and Shortcuts](https://meta.discourse.org/t/jaws-screen-reader-discourse-and-shortcuts/404095)

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**Author:** [@happyhappy](https://meta.discourse.org/u/happyhappy)\
**Replies:** 4\
**Last updated:** [June 14, 2026, 4:54pm UTC](https://meta.discourse.org/t/jaws-screen-reader-discourse-and-shortcuts/404095 "2026-06-14T16:54:26Z")

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I am working with a user who must access Discourse using the JAWS screen reader. Our first attempt was slow as the JAWS shortcuts somehow interfered with those of Discourse. Is there a tutorial or any advice on how to m…

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## [Notifications not happening](https://meta.discourse.org/t/notifications-not-happening/405023)

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**Author:** [@rlauriston](https://meta.discourse.org/u/rlauriston)\
**Replies:** 5\
**Last updated:** [June 13, 2026, 10:16am UTC](https://meta.discourse.org/t/notifications-not-happening/405023 "2026-06-13T10:16:32Z")

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A user reports that notifications stopped working. I’m not sure how to troubleshoot this.

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## [Images after a restore don't have S3 bucket URL](https://meta.discourse.org/t/images-after-a-restore-dont-have-s3-bucket-url/404659)

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**Author:** [@Maxine](https://meta.discourse.org/u/Maxine)\
**Replies:** 11\
**Last updated:** [June 12, 2026, 9:55pm UTC](https://meta.discourse.org/t/images-after-a-restore-dont-have-s3-bucket-url/404659 "2026-06-12T21:55:04Z")

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We’ve been building, testing and intentionally finding gaps in our Discourse forum before we push it entire thing to production. I just migrated my test forum that had S3 uploads enabled from one server to another and up…

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## [Event reminder email](https://meta.discourse.org/t/event-reminder-email/404895)

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**Author:** [@MeganBowers](https://meta.discourse.org/u/MeganBowers)\
**Replies:** 4\
**Last updated:** [June 12, 2026, 4:49pm UTC](https://meta.discourse.org/t/event-reminder-email/404895 "2026-06-12T16:49:16Z")

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Is there a way to have event reminders be an email? Right now it just sends a reminder on the community but it’s easy to miss that notification if it’s not in your inbox

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## [Nested replies: root post is too narrow on mobile](https://meta.discourse.org/t/nested-replies-root-post-is-too-narrow-on-mobile/405142)

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**Author:** [@Andry\_Osminin](https://meta.discourse.org/u/Andry_Osminin)\
**Replies:** 1\
**Last updated:** [June 12, 2026, 1:47pm UTC](https://meta.discourse.org/t/nested-replies-root-post-is-too-narrow-on-mobile/405142 "2026-06-12T13:47:14Z")

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Small bit of look-and-feel feedback, mobile only - on desktop the width is fine. On mobile the opening post ends up in a narrow column because the avatar is on its left, just like the replies. Reddit keeps the first post…

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## [How to change invite limits for everybody?](https://meta.discourse.org/t/how-to-change-invite-limits-for-everybody/405150)

<div class="topic-metadata">

**Author:** [@Prempavee](https://meta.discourse.org/u/Prempavee)\
**Replies:** 1\
**Last updated:** [June 12, 2026, 10:44am UTC](https://meta.discourse.org/t/how-to-change-invite-limits-for-everybody/405150 "2026-06-12T10:44:20Z")

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hello, some of my new users receive a limit of 10 invites max and I cannot see how increase that limit as in the general setting I set a limit of 5000

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## [Apostrophe translated to quotation mark in message field](https://meta.discourse.org/t/apostrophe-translated-to-quotation-mark-in-message-field/405083)

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**Author:** [@pHneutre](https://meta.discourse.org/u/pHneutre)\
**Replies:** 3\
**Last updated:** [June 11, 2026, 5:53pm UTC](https://meta.discourse.org/t/apostrophe-translated-to-quotation-mark-in-message-field/405083 "2026-06-11T17:53:11Z")

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It’s happening on a self-hosted instance I administer (2026.6.0-latest), but not on Meta. In the message field, whenever I type ', it is auto-translated to › or ‹, making it very difficult to write anything. Just like i…

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## [AI Translation: What happened to "Translatable Categories" and how are translation costs calculated?](https://meta.discourse.org/t/ai-translation-what-happened-to-translatable-categories-and-how-are-translation-costs-calculated/405072)

<div class="topic-metadata">

**Author:** [@Sara\_Carmona\_y\_Lladó](https://meta.discourse.org/u/Sara_Carmona_y_Llad%C3%B3)\
**Replies:** 2\
**Last updated:** [June 11, 2026, 2:35pm UTC](https://meta.discourse.org/t/ai-translation-what-happened-to-translatable-categories-and-how-are-translation-costs-calculated/405072 "2026-06-11T14:35:25Z")

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Hi team, I’m trying to understand the current behavior of the AI Translation feature and whether there has been a configuration change or migration in recent versions. When we initially configured the AI Translation fe…

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## [Discourse Code Review Questions](https://meta.discourse.org/t/discourse-code-review-questions/401673)

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**Author:** [@humblebumble](https://meta.discourse.org/u/humblebumble)\
**Replies:** 2\
**Last updated:** [June 11, 2026, 6:39am UTC](https://meta.discourse.org/t/discourse-code-review-questions/401673 "2026-06-11T06:39:43Z")

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Hello, we’re wanting to migrate to discourse and are playing around at the moment. One goal we want to achieve is to get a bidirectional sync between a discourse thread and a GitHub issue. For that I installed a disco…

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## [Connection to the POP3 server is failing with an authentication error. Please check your POP3 settings. (revisited)](https://meta.discourse.org/t/connection-to-the-pop3-server-is-failing-with-an-authentication-error-please-check-your-pop3-settings-revisited/404533)

<div class="topic-metadata">

**Author:** [@tknospdr](https://meta.discourse.org/u/tknospdr)\
**Replies:** 1\
**Last updated:** [June 10, 2026, 6:08pm UTC](https://meta.discourse.org/t/connection-to-the-pop3-server-is-failing-with-an-authentication-error-please-check-your-pop3-settings-revisited/404533 "2026-06-10T18:08:25Z")

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I saw this thread, but my issue is slightly different. I have 2FA turned on for my gmail account, and I’m using an app specific password. AND… our email appears to be working both in and out. The only thing with our s…

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## [Content localization language switcher doesn't work](https://meta.discourse.org/t/content-localization-language-switcher-doesnt-work/404965)

<div class="topic-metadata">

**Author:** [@Moin](https://meta.discourse.org/u/Moin)\
**Replies:** 2\
**Last updated:** [June 10, 2026, 3:33pm UTC](https://meta.discourse.org/t/content-localization-language-switcher-doesnt-work/404965 "2026-06-10T15:33:10Z")

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The content localization language switcher doesn’t work on my forum. It is visible, but when you select English, the result is still a German forum interface. There is no hint in the description of content\_localiz…

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## [New Topic Editor Too Small iOS 26.5 Safari Web](https://meta.discourse.org/t/new-topic-editor-too-small-ios-26-5-safari-web/404681)

<div class="topic-metadata">

**Author:** [@fearlessfrog](https://meta.discourse.org/u/fearlessfrog)\
**Replies:** 6\
**Last updated:** [June 10, 2026, 1:32pm UTC](https://meta.discourse.org/t/new-topic-editor-too-small-ios-26-5-safari-web/404681 "2026-06-10T13:32:54Z")

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Hello! We have a long time user (we’ve been self hosted on Discourse for 11 years (!) now, so a heartfelt thank you to the team btw :heart: :partying\_face:) that can’t create new topics on their Safari mobile browser on…

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