# Support

**URL:** https://meta.discourse.org/c/support/6.md?page=806

[Latest](https://meta.discourse.org/latest.md) · [Categories](https://meta.discourse.org/categories.md) · [Tags](https://meta.discourse.org/tags.md)

**Page:** 807

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## [Are private messages from users with banned IPs removed from inboxes?](https://meta.discourse.org/t/are-private-messages-from-users-with-banned-ips-removed-from-inboxes/78315)

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**Author:** [@abrambailey](https://meta.discourse.org/u/abrambailey)\
**Replies:** 1\
**Last updated:** [January 17, 2018, 9:44pm UTC](https://meta.discourse.org/t/are-private-messages-from-users-with-banned-ips-removed-from-inboxes/78315 "2018-01-17T21:44:04Z")

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I banned a user in my forum by IP yesterday and now I have another user reporting that he can no longer find messages in his inbox from the banned user. Is this expected behavior?

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## [Image links point to Incorrect (Previous) subdomain After Migration](https://meta.discourse.org/t/image-links-point-to-incorrect-previous-subdomain-after-migration/77884)

<div class="topic-metadata">

**Author:** [@SouperC](https://meta.discourse.org/u/SouperC)\
**Replies:** 7\
**Last updated:** [January 16, 2018, 3:28pm UTC](https://meta.discourse.org/t/image-links-point-to-incorrect-previous-subdomain-after-migration/77884 "2018-01-16T15:28:14Z")

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I migrated my discourse install from one host to another yesterday and I’ve come across a peculiar issue. During the migration, I created a forums2 subomain, assigned what would be the new IP for the forums to it then m…

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## [Can't restore from backup](https://meta.discourse.org/t/cant-restore-from-backup/59043)

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**Author:** [@staticfloat](https://meta.discourse.org/u/staticfloat)\
**Replies:** 12\
**Last updated:** [January 16, 2018, 10:06am UTC](https://meta.discourse.org/t/cant-restore-from-backup/59043 "2018-01-16T10:06:46Z")

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Hello there, I have a backup from a hosted discourse instance that I’m trying to move to a privately-hosted instance, and I’m running into errors while attempting to restore the backed up configuration from the original…

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## [Specific site won't embed because it blocks unknown user agents](https://meta.discourse.org/t/specific-site-wont-embed-because-it-blocks-unknown-user-agents/78090)

<div class="topic-metadata">

**Author:** [@tjb1013](https://meta.discourse.org/u/tjb1013)\
**Replies:** 4\
**Last updated:** [January 16, 2018, 8:03am UTC](https://meta.discourse.org/t/specific-site-wont-embed-because-it-blocks-unknown-user-agents/78090 "2018-01-16T08:03:01Z")

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There’s a site whose content my community posts regularly, and it won’t Onebox despite being whitelisted to force it. Its OG validates on Iframely. Here’s an example: https://www.roarlionsroar.com/penn-state-basketball…

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## [Hide SubCategories from Home/Category view](https://meta.discourse.org/t/hide-subcategories-from-home-category-view/78047)

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**Author:** [@saggel](https://meta.discourse.org/u/saggel)\
**Replies:** 7\
**Last updated:** [January 15, 2018, 2:29pm UTC](https://meta.discourse.org/t/hide-subcategories-from-home-category-view/78047 "2018-01-15T14:29:16Z")

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Hello all, Trying to hide the subcategories links from the home category view! I’ve tried the solutions I’ve found on the forum but they don’t seem to work (using the default theme) Could you please tell me how I can …

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## [Sorting Categories within Categories](https://meta.discourse.org/t/sorting-categories-within-categories/78065)

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**Author:** [@fazzio349](https://meta.discourse.org/u/fazzio349)\
**Replies:** 4\
**Last updated:** [January 15, 2018, 1:59pm UTC](https://meta.discourse.org/t/sorting-categories-within-categories/78065 "2018-01-15T13:59:12Z")

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I’m having trouble trying to figure out how to sort categories within categories (similar to what they’re doing here: https://discuss.codecademy.com/c/Codecademy-Community-Lounge). I’d have to have a few subcategories “p…

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## [Commandline non-interactive SiteSetting modification](https://meta.discourse.org/t/commandline-non-interactive-sitesetting-modification/78050)

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**Author:** [@erseco](https://meta.discourse.org/u/erseco)\
**Replies:** 3\
**Last updated:** [January 15, 2018, 1:46pm UTC](https://meta.discourse.org/t/commandline-non-interactive-sitesetting-modification/78050 "2018-01-15T13:46:45Z")

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I’m writing a migration script and I want to set the s3\_upload\_bucket site setting programmatically. I found a method to set it when inside the docker instance: echo 'SiteSetting.s3\_upload\_bucket="mybucket"' | bundle ex…

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## [Is there a way to limit max and min no of characters allowed for "Topic" & "Replies"?](https://meta.discourse.org/t/is-there-a-way-to-limit-max-and-min-no-of-characters-allowed-for-topic-replies/78043)

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**Author:** [@Earlie](https://meta.discourse.org/u/Earlie)\
**Replies:** 4\
**Last updated:** [January 15, 2018, 12:34pm UTC](https://meta.discourse.org/t/is-there-a-way-to-limit-max-and-min-no-of-characters-allowed-for-topic-replies/78043 "2018-01-15T12:34:48Z")

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I am to put limit on maximum or minimum no of characters/words allowed for a user for topic and replies as well.How to implement it, if possible? Regards

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## [Preview of post not loading because force https was not set](https://meta.discourse.org/t/preview-of-post-not-loading-because-force-https-was-not-set/78023)

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**Author:** [@thwright](https://meta.discourse.org/u/thwright)\
**Replies:** 6\
**Last updated:** [January 15, 2018, 3:04am UTC](https://meta.discourse.org/t/preview-of-post-not-loading-because-force-https-was-not-set/78023 "2018-01-15T03:04:01Z")

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On writing a new post or editing an old post, the editor is not showing the preview of a post. The option to hide the preview still exists; similar topics continue to load as normal. I have been trying to track down wha…

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## [Custom categories and tags mention](https://meta.discourse.org/t/custom-categories-and-tags-mention/39225)

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**Author:** [@dax](https://meta.discourse.org/u/dax)\
**Replies:** 2\
**Last updated:** [January 14, 2018, 6:01am UTC](https://meta.discourse.org/t/custom-categories-and-tags-mention/39225 "2018-01-14T06:01:08Z")

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I have some css issue in my custom mentions about categories and tags. We use a few line of css to custom all mentions, so users and groups look like this: users: groups: I’d like to do the same thing for cat…

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## [How to restore wiki post](https://meta.discourse.org/t/how-to-restore-wiki-post/77970)

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**Author:** [@burningman](https://meta.discourse.org/u/burningman)\
**Replies:** 2\
**Last updated:** [January 14, 2018, 1:43am UTC](https://meta.discourse.org/t/how-to-restore-wiki-post/77970 "2018-01-14T01:43:28Z")

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hey, I created a wiki post so that all users can put their name but one user mistakenly delete everything and put his name. Now, their is nothing only his name. Is their is any way of restoring that wiki post. Thanks…

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## [Nginx / letsencrypt / docker -- Ubuntu 16.04](https://meta.discourse.org/t/nginx-letsencrypt-docker-ubuntu-16-04/77926)

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**Author:** [@dbm](https://meta.discourse.org/u/dbm)\
**Replies:** 5\
**Last updated:** [January 13, 2018, 1:26pm UTC](https://meta.discourse.org/t/nginx-letsencrypt-docker-ubuntu-16-04/77926 "2018-01-13T13:26:26Z")

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Hosting: Digitalocean. Followed; all guides here also on digitalocean, for installating and configiring the NGINX with Letencrypt together. Successfully running HTTPS - https://hkh.pm/ ENDED up with 502 Bad Gateway d…

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## [The connection has timed out](https://meta.discourse.org/t/the-connection-has-timed-out/77930)

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**Author:** [@akhil](https://meta.discourse.org/u/akhil)\
**Replies:** 11\
**Last updated:** [January 13, 2018, 4:43pm UTC](https://meta.discourse.org/t/the-connection-has-timed-out/77930 "2018-01-13T16:43:05Z")

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Hi, After installation of discouse, I’m getting “The connection has timed out” message in the browser. IP: http://159.89.193.78/ I’m on Digital Ocean one click apps. Note: Before the discourse installation, I was abl…

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## [How to have skin selection in the hamburger dropdown like THIS forum?](https://meta.discourse.org/t/how-to-have-skin-selection-in-the-hamburger-dropdown-like-this-forum/77913)

<div class="topic-metadata">

**Author:** [@dylanh724](https://meta.discourse.org/u/dylanh724)\
**Replies:** 1\
**Last updated:** [January 13, 2018, 3:18am UTC](https://meta.discourse.org/t/how-to-have-skin-selection-in-the-hamburger-dropdown-like-this-forum/77913 "2018-01-13T03:18:03Z")

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I have the official dark theme here, but I had to manually add it since I had Discourse for a couple years now (following the official instructions). I’m going to safely assume that those instructions did not include …

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## [WordPress as SSO Client in a Multisite Installation](https://meta.discourse.org/t/wordpress-as-sso-client-in-a-multisite-installation/87490)

<div class="topic-metadata">

**Author:** [@jetatomic](https://meta.discourse.org/u/jetatomic)\
**Replies:** 10\
**Last updated:** [January 12, 2018, 10:11pm UTC](https://meta.discourse.org/t/wordpress-as-sso-client-in-a-multisite-installation/87490 "2018-01-12T22:11:30Z")

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1.4.0 27/06/2017 Add Discourse webhook endpoint for syncing Discourse topics with WordPress posts Add a multisite configuration option for use when a single Discourse forum is connected to a network of WordPress sites …

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## [Changing these colours](https://meta.discourse.org/t/changing-these-colours/77880)

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**Author:** [@Ralphy](https://meta.discourse.org/u/Ralphy)\
**Replies:** 1\
**Last updated:** [January 12, 2018, 7:58pm UTC](https://meta.discourse.org/t/changing-these-colours/77880 "2018-01-12T19:58:12Z")

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Hello, I have my own self hosted install of discourse. I had been customising the site and accidentally changed these titles to green: Is there any way to revert back to the original standard black colour? As I can’…

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## [Who gets notified when you reply to a topic that contains an @mention?](https://meta.discourse.org/t/who-gets-notified-when-you-reply-to-a-topic-that-contains-an-mention/77682)

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**Author:** [@alehandrof](https://meta.discourse.org/u/alehandrof)\
**Replies:** 3\
**Last updated:** [January 12, 2018, 9:59am UTC](https://meta.discourse.org/t/who-gets-notified-when-you-reply-to-a-topic-that-contains-an-mention/77682 "2018-01-12T09:59:21Z")

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I posted a topic in our Announcements category. A few groups are automatically watching the first post of that category, but every once in awhile I want everyone to receive something. This was one of those cases, so I me…

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## [Update error, website unavailable, possibly plugin related?](https://meta.discourse.org/t/update-error-website-unavailable-possibly-plugin-related/77843)

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**Author:** [@aarska](https://meta.discourse.org/u/aarska)\
**Replies:** 2\
**Last updated:** [January 12, 2018, 4:38pm UTC](https://meta.discourse.org/t/update-error-website-unavailable-possibly-plugin-related/77843 "2018-01-12T16:38:39Z")

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Dear all, I have a problem… first of all, I am no expert, so please, bear with me. I tried to upgrade discourse from the UI, then if I went to upgrade the plugins I got this: \<html\>\<head\>\</head\>\<body\> \<h2\>You are runn…

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## [Add/manage private group](https://meta.discourse.org/t/add-manage-private-group/77849)

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**Author:** [@matthieu\_lamarque](https://meta.discourse.org/u/matthieu_lamarque)\
**Replies:** 1\
**Last updated:** [January 12, 2018, 4:18pm UTC](https://meta.discourse.org/t/add-manage-private-group/77849 "2018-01-12T16:18:09Z")

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Hello, I have a question about private group : It is possible to create a private group via a user other than admin ? My user must be able to manage a private groupe (create/edit, add users, etc..). I have to add som…

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## [Embedding: Discussion not showing up for new posts](https://meta.discourse.org/t/embedding-discussion-not-showing-up-for-new-posts/77818)

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**Author:** [@Jane\_Jojo](https://meta.discourse.org/u/Jane_Jojo)\
**Replies:** 4\
**Last updated:** [January 12, 2018, 2:38pm UTC](https://meta.discourse.org/t/embedding-discussion-not-showing-up-for-new-posts/77818 "2018-01-12T14:38:03Z")

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I have incorporated Discourse into my blog via This is the code I used \<div id='discourse-comments'\>\</div\> \<script type="text/rocketscript"\> DiscourseEmbed = { discourseUrl: 'https://comments.alittlebitofspice.com/', …

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## [How do I find a developer to help with wp-discourse?](https://meta.discourse.org/t/how-do-i-find-a-developer-to-help-with-wp-discourse/77836)

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**Author:** [@gerald](https://meta.discourse.org/u/gerald)\
**Replies:** 1\
**Last updated:** [January 12, 2018, 2:30pm UTC](https://meta.discourse.org/t/how-do-i-find-a-developer-to-help-with-wp-discourse/77836 "2018-01-12T14:30:10Z")

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Hi, I Have a couple of issues with the Discourse-Wordpress integration (First, comments don’t appear on wordpress. Second, posts fail to auto-publish to Discourse). I would like to hire a developer to help me with thes…

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## [500 Errors on Rate Limit When Using the Admin API Via Keys](https://meta.discourse.org/t/500-errors-on-rate-limit-when-using-the-admin-api-via-keys/77779)

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**Author:** [@Geoffrey\_Challen](https://meta.discourse.org/u/Geoffrey_Challen)\
**Replies:** 7\
**Last updated:** [January 12, 2018, 2:00pm UTC](https://meta.discourse.org/t/500-errors-on-rate-limit-when-using-the-admin-api-via-keys/77779 "2018-01-12T14:00:41Z")

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I use Discourse as a course forum, and have a bunch of scripts that I use to manage the installation through the admin API. I have an API key for an admin user and use that to perform various administrative tasks. Today…

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## [Use theme variables in a theme component](https://meta.discourse.org/t/use-theme-variables-in-a-theme-component/65580)

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**Author:** [@alehandrof](https://meta.discourse.org/u/alehandrof)\
**Replies:** 4\
**Last updated:** [July 4, 2017, 12:36pm UTC](https://meta.discourse.org/t/use-theme-variables-in-a-theme-component/65580 "2017-07-04T12:36:00Z")

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Is there a way to use theme variables (e.g., $primary or $love) in a theme component?

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## [Open /sys/kernel/security/apparmor/profiles: permission denied](https://meta.discourse.org/t/open-sys-kernel-security-apparmor-profiles-permission-denied/77794)

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**Author:** [@josealbertorodrigues](https://meta.discourse.org/u/josealbertorodrigues)\
**Replies:** 3\
**Last updated:** [January 12, 2018, 11:26am UTC](https://meta.discourse.org/t/open-sys-kernel-security-apparmor-profiles-permission-denied/77794 "2018-01-12T11:26:39Z")

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I’m trying to install discourse into a subutai peer (it’s like a vps) but when i run docker run --rm -i -a stdin -a stdout ubuntu echo 1 i’m getting this error: docker: Error response from daemon: Could not check if do…

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## [Automatically Give Badge to Multiple Groups](https://meta.discourse.org/t/automatically-give-badge-to-multiple-groups/77812)

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**Author:** [@ForPizzaSake](https://meta.discourse.org/u/ForPizzaSake)\
**Replies:** 1\
**Last updated:** [January 12, 2018, 10:48am UTC](https://meta.discourse.org/t/automatically-give-badge-to-multiple-groups/77812 "2018-01-12T10:48:31Z")

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Hey there, so I’m looking to automatically grant a badge to multiple groups. I currently have this SQL section to apply the badge to one group, but I’d like to have both group\_name\_one and group\_name\_two both get the sam…

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## [Discourse as SSO provider for Prosody](https://meta.discourse.org/t/discourse-as-sso-provider-for-prosody/52246)

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**Author:** [@bangarang](https://meta.discourse.org/u/bangarang)\
**Replies:** 1\
**Last updated:** [January 12, 2018, 8:48am UTC](https://meta.discourse.org/t/discourse-as-sso-provider-for-prosody/52246 "2018-01-12T08:48:49Z")

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I want to use Prosody as my xmpp-server in conjunction with Discourse. Users should be able to login to Prosody with their Discourse login within their desired xmpp-client, which will primarily be Conversations. For web-…

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## [Docker shim error on CentOS 7](https://meta.discourse.org/t/docker-shim-error-on-centos-7/77686)

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**Author:** [@SouperC](https://meta.discourse.org/u/SouperC)\
**Replies:** 25\
**Last updated:** [January 11, 2018, 10:09pm UTC](https://meta.discourse.org/t/docker-shim-error-on-centos-7/77686 "2018-01-11T22:09:54Z")

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At the moment I’m getting message "no response from daemon: shim error; docker.runc not installed on system". I tried a possible solution for that to no avail Earlier today I installed telnet (which I guess updated yu…

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## [Using the 'Discourse' javascript class in a hosted forum](https://meta.discourse.org/t/using-the-discourse-javascript-class-in-a-hosted-forum/77704)

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**Author:** [@garrettboatman](https://meta.discourse.org/u/garrettboatman)\
**Replies:** 2\
**Last updated:** [January 11, 2018, 1:03am UTC](https://meta.discourse.org/t/using-the-discourse-javascript-class-in-a-hosted-forum/77704 "2018-01-11T01:03:42Z")

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Hi! Developer fairly new to Discourse here. I have a hosted forum, so I’m trying to hook into the Discourse class via a \<script\> block in \</body\> Customization section of the admin. I see examples in this forum of appl…

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## [New user auto-silenced with no option to approve?](https://meta.discourse.org/t/new-user-auto-silenced-with-no-option-to-approve/77708)

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**Author:** [@bts](https://meta.discourse.org/u/bts)\
**Replies:** 6\
**Last updated:** [January 10, 2018, 11:44pm UTC](https://meta.discourse.org/t/new-user-auto-silenced-with-no-option-to-approve/77708 "2018-01-10T23:44:19Z")

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Just had a user get blocked (“silenced”) by system while trying to make their first post, for reason = typing too fast. The user mentioned he was copying something written in another document so that makes sense. But a b…

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## [Persistent sync - vBulletin 4 to Discourse](https://meta.discourse.org/t/persistent-sync-vbulletin-4-to-discourse/77688)

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**Author:** [@spellbee2](https://meta.discourse.org/u/spellbee2)\
**Replies:** 4\
**Last updated:** [January 10, 2018, 11:01pm UTC](https://meta.discourse.org/t/persistent-sync-vbulletin-4-to-discourse/77688 "2018-01-10T23:01:07Z")

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Greetings all! I recently purchased an already-established vBulletin 4 forum after being part of the forum staff for a few years. But after reading up on some horror stories of vB security vulnerabilities, dealing with …

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