# Support

**URL:** https://meta.discourse.org/c/support/6.md?page=807

[Latest](https://meta.discourse.org/latest.md) · [Categories](https://meta.discourse.org/categories.md) · [Tags](https://meta.discourse.org/tags.md)

**Page:** 808

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## [Can't add flair url](https://meta.discourse.org/t/cant-add-flair-url/77660)

<div class="topic-metadata">

**Author:** [@Denis\_Frosty\_Andreyc](https://meta.discourse.org/u/Denis_Frosty_Andreyc)\
**Replies:** 3\
**Last updated:** [January 10, 2018, 9:46pm UTC](https://meta.discourse.org/t/cant-add-flair-url/77660 "2018-01-10T21:46:00Z")

</div>

After updating to the latest version I can not add a link to the flyer. In the preview appears the image, but can not save. It produces an error “Flair URL”. For my part, there should not be any problems. I can not even …

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## [A long number is added to new user names from Memberful](https://meta.discourse.org/t/a-long-number-is-added-to-new-user-names-from-memberful/77585)

<div class="topic-metadata">

**Author:** [@crazyhorse](https://meta.discourse.org/u/crazyhorse)\
**Replies:** 5\
**Last updated:** [January 10, 2018, 5:54pm UTC](https://meta.discourse.org/t/a-long-number-is-added-to-new-user-names-from-memberful/77585 "2018-01-10T17:54:07Z")

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I just opened a Discourse forum and to my surprise, long numbers are added to user names. For example Richard turns into @richard352090 Is there a possibility to turn adding the number off?

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## [How to fix font awesome icons](https://meta.discourse.org/t/how-to-fix-font-awesome-icons/77665)

<div class="topic-metadata">

**Author:** [@Denis\_Frosty\_Andreyc](https://meta.discourse.org/u/Denis_Frosty_Andreyc)\
**Replies:** 3\
**Last updated:** [January 10, 2018, 1:56pm UTC](https://meta.discourse.org/t/how-to-fix-font-awesome-icons/77665 "2018-01-10T13:56:45Z")

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I just use a mixin @mixin fAwesome ($fa, $col) { &.bullet::before { color: $col; } &.bullet::before { content: $fa; } } .tag-official { @include fAwesome("\\f135", #A2C785); }); }} to ad…

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## [How to increase site speed](https://meta.discourse.org/t/how-to-increase-site-speed/60791)

<div class="topic-metadata">

**Author:** [@Alavi1412](https://meta.discourse.org/u/Alavi1412)\
**Replies:** 30\
**Last updated:** [January 9, 2018, 11:59pm UTC](https://meta.discourse.org/t/how-to-increase-site-speed/60791 "2018-01-09T23:59:27Z")

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Our site’s speed is very low, we have disabled widgets and extra JavaScript codes but still site has a very low speed, we have scanned our site but the scanner told has to fix some emberjs codes and we don’t want to modi…

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## [Plugin Memberful doesn't add users to groups](https://meta.discourse.org/t/plugin-memberful-doesnt-add-users-to-groups/77294)

<div class="topic-metadata">

**Author:** [@crazyhorse](https://meta.discourse.org/u/crazyhorse)\
**Replies:** 10\
**Last updated:** [January 9, 2018, 8:41pm UTC](https://meta.discourse.org/t/plugin-memberful-doesnt-add-users-to-groups/77294 "2018-01-09T20:41:28Z")

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I am setting up Memberful for paid membership. It seems it can’t add users to groups. Is it generally so that users have to be added to groups manually when not using wp-discourse?

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## [Moderators group: flair and name?](https://meta.discourse.org/t/moderators-group-flair-and-name/74948)

<div class="topic-metadata">

**Author:** [@brunoedigital](https://meta.discourse.org/u/brunoedigital)\
**Replies:** 8\
**Last updated:** [January 9, 2018, 8:14pm UTC](https://meta.discourse.org/t/moderators-group-flair-and-name/74948 "2018-01-09T20:14:31Z")

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Hi, I see you have group flairs here. I was wondering if I could have flair and a custom name to be displayed just like manually created groups for moderators? If not I’ll just create a custom one and add everyone the…

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## [Pre-Built Theme?](https://meta.discourse.org/t/pre-built-theme/77507)

<div class="topic-metadata">

**Author:** [@fazzio349](https://meta.discourse.org/u/fazzio349)\
**Replies:** 7\
**Last updated:** [January 9, 2018, 12:12pm UTC](https://meta.discourse.org/t/pre-built-theme/77507 "2018-01-09T12:12:11Z")

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Discourse lists a bunch of websites on their customers page that use this theme layout: https://discuss.codecademy.com/. Is this a pre-built theme somewhere I can upload and customize?

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## [Don't show enable css check box](https://meta.discourse.org/t/dont-show-enable-css-check-box/77555)

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**Author:** [@thaidb](https://meta.discourse.org/u/thaidb)\
**Replies:** 3\
**Last updated:** [January 9, 2018, 6:52am UTC](https://meta.discourse.org/t/dont-show-enable-css-check-box/77555 "2018-01-09T06:52:57Z")

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Hello, My Version discourse is v2.0.0.beta1 +4, and i can’t see box to check enable Css in customize tab Before i see this box but now is not. How can i see it? Thank you!

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## [Google Speed Test - Enable Compression](https://meta.discourse.org/t/google-speed-test-enable-compression/77305)

<div class="topic-metadata">

**Author:** [@dfriestedt](https://meta.discourse.org/u/dfriestedt)\
**Replies:** 6\
**Last updated:** [January 9, 2018, 2:32am UTC](https://meta.discourse.org/t/google-speed-test-enable-compression/77305 "2018-01-09T02:32:21Z")

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I’m trying to tune my CDN for the site https://discuss.endurancelab.fit. When I run a google speed test I’m getting a recommendation to Enable Compression of the following: When I run that same test on https://meta.…

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## [Creating tabbed contents](https://meta.discourse.org/t/creating-tabbed-contents/77484)

<div class="topic-metadata">

**Author:** [@PaulSTC](https://meta.discourse.org/u/PaulSTC)\
**Replies:** 1\
**Last updated:** [January 9, 2018, 2:31am UTC](https://meta.discourse.org/t/creating-tabbed-contents/77484 "2018-01-09T02:31:27Z")

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I’d like to enable users to post content with ‘tabs’. I host a forum where users share and discuss problem-solving case studies. I want to have tabbed contents to allow viewers to think of their own answers for each pa…

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## [Download list of members by Group](https://meta.discourse.org/t/download-list-of-members-by-group/77508)

<div class="topic-metadata">

**Author:** [@Lilly\_S](https://meta.discourse.org/u/Lilly_S)\
**Replies:** 2\
**Last updated:** [January 8, 2018, 8:43pm UTC](https://meta.discourse.org/t/download-list-of-members-by-group/77508 "2018-01-08T20:43:28Z")

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Hi Discourse, We’re looking to download a list of all members belonging to a particular Group. We need both usernames and emails of users belonging to a certain Group. If this functionality already exists, could you ple…

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## [How to translate google advertisement label?](https://meta.discourse.org/t/how-to-translate-google-advertisement-label/77415)

<div class="topic-metadata">

**Author:** [@Jean-Michel25](https://meta.discourse.org/u/Jean-Michel25)\
**Replies:** 6\
**Last updated:** [January 8, 2018, 7:02pm UTC](https://meta.discourse.org/t/how-to-translate-google-advertisement-label/77415 "2018-01-08T19:02:41Z")

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Hello I added google add on a french website. Where to modify label, to translate it in french ? Nothing in params… Many thanks

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## [Moderator Shield Icon](https://meta.discourse.org/t/moderator-shield-icon/77420)

<div class="topic-metadata">

**Author:** [@RobMeade](https://meta.discourse.org/u/RobMeade)\
**Replies:** 5\
**Last updated:** [January 8, 2018, 10:58am UTC](https://meta.discourse.org/t/moderator-shield-icon/77420 "2018-01-08T10:58:15Z")

</div>

Quick question… I noticed the little shield icon ages ago which appears next to someone who is a moderator, are there specific circumstances when this may change? For example, I have both admin and moderator access, th…

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## [Discourse web interface becomes unresponsive a few minutes after starting](https://meta.discourse.org/t/discourse-web-interface-becomes-unresponsive-a-few-minutes-after-starting/76643)

<div class="topic-metadata">

**Author:** [@Tsirist](https://meta.discourse.org/u/Tsirist)\
**Replies:** 34\
**Last updated:** [January 8, 2018, 9:31am UTC](https://meta.discourse.org/t/discourse-web-interface-becomes-unresponsive-a-few-minutes-after-starting/76643 "2018-01-08T09:31:49Z")

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I recently tried to update Discourse via the Docker Manager plugin’s interface but have run into some problems. Initially, Discourse was running but there were updates available, and it had been a month or two since I’d…

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## [Migration version is missing from the filename – can't restore from backup](https://meta.discourse.org/t/migration-version-is-missing-from-the-filename-cant-restore-from-backup/77346)

<div class="topic-metadata">

**Author:** [@meglio](https://meta.discourse.org/u/meglio)\
**Replies:** 9\
**Last updated:** [January 8, 2018, 5:29am UTC](https://meta.discourse.org/t/migration-version-is-missing-from-the-filename-cant-restore-from-backup/77346 "2018-01-08T05:29:09Z")

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Any idea what could caused it and how to fix it? I tried to restore from backup, but it didn’t work. P.S. I renamed the backup file, is it bad for restoring from backups? If so, the file name should be checked before …

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## [Is there an easy way to mass notify?](https://meta.discourse.org/t/is-there-an-easy-way-to-mass-notify/26052)

<div class="topic-metadata">

**Author:** [@chrisgalpin](https://meta.discourse.org/u/chrisgalpin)\
**Replies:** 18\
**Last updated:** [July 11, 2017, 7:58am UTC](https://meta.discourse.org/t/is-there-an-easy-way-to-mass-notify/26052 "2017-07-11T07:58:06Z")

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I’m making a significant change to one of my Discourse forums and would like to one-time email the users who have posted, about 50. I globally pinned an announcement but I’m not sure everyone is emailed with a notificati…

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## [WP-Discourse \> 'Publish all new posts to Discourse.' \> not working](https://meta.discourse.org/t/wp-discourse-publish-all-new-posts-to-discourse-not-working/58250)

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**Author:** [@trudat](https://meta.discourse.org/u/trudat)\
**Replies:** 19\
**Last updated:** [January 8, 2018, 3:05am UTC](https://meta.discourse.org/t/wp-discourse-publish-all-new-posts-to-discourse-not-working/58250 "2018-01-08T03:05:24Z")

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I have set up WP-Discourse according to the instructions, with WP and Discourse on separate hosts. Issue I have activated the ‘Publish all new posts to Discourse’ setting, but when I visit posts, the ‘Publish post to D…

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## [How to restore data by ssh?](https://meta.discourse.org/t/how-to-restore-data-by-ssh/77439)

<div class="topic-metadata">

**Author:** [@xiasummer](https://meta.discourse.org/u/xiasummer)\
**Replies:** 1\
**Last updated:** [January 8, 2018, 2:15am UTC](https://meta.discourse.org/t/how-to-restore-data-by-ssh/77439 "2018-01-08T02:15:25Z")

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I know there are two ways to restore the data from webpage view. But downloading such file seems to be not a very good idea for poor internet conditions. Because we will get a download link from email, the link can on…

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## [Our Discourse is blocked by The Great Firewall of China, any tips?](https://meta.discourse.org/t/our-discourse-is-blocked-by-the-great-firewall-of-china-any-tips/67423)

<div class="topic-metadata">

**Author:** [@singmajesty](https://meta.discourse.org/u/singmajesty)\
**Replies:** 5\
**Last updated:** [January 8, 2018, 1:56am UTC](https://meta.discourse.org/t/our-discourse-is-blocked-by-the-great-firewall-of-china-any-tips/67423 "2018-01-08T01:56:53Z")

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Hello everyone, We have developer forums hosted in Discourse, and it is currently blocked (by timeout) by The Great Firewall of China, or so I think. I was concerned that Akismet or some other behavior in Discourse co…

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## [Sidebar on the Homepage and desktop only](https://meta.discourse.org/t/sidebar-on-the-homepage-and-desktop-only/77403)

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**Author:** [@Jay91](https://meta.discourse.org/u/Jay91)\
**Replies:** 1\
**Last updated:** [January 7, 2018, 9:17am UTC](https://meta.discourse.org/t/sidebar-on-the-homepage-and-desktop-only/77403 "2018-01-07T09:17:38Z")

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Hello friends, How i can make a sidebar shows on the homepage, and desktop view only? in other words, i don\`t want that sidebar to show on mobile and inside the posts, only on the homepage and desktop. can i do this w…

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## [Can't restore a 20GB backup on a 60GB Digital Ocean instance (fresh Discourse install)](https://meta.discourse.org/t/cant-restore-a-20gb-backup-on-a-60gb-digital-ocean-instance-fresh-discourse-install/77350)

<div class="topic-metadata">

**Author:** [@meglio](https://meta.discourse.org/u/meglio)\
**Replies:** 4\
**Last updated:** [January 7, 2018, 7:53am UTC](https://meta.discourse.org/t/cant-restore-a-20gb-backup-on-a-60gb-digital-ocean-instance-fresh-discourse-install/77350 "2018-01-07T07:53:08Z")

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So, I have a ~20GB backup. When I try to restore it in a fresh Discourse install on a 60GB DigitalOcean droplet, the UI freezes, and it ends up with the following situation: df -h Filesystem Size Used Avail Use% …

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## [Setting groups on SSO](https://meta.discourse.org/t/setting-groups-on-sso/77393)

<div class="topic-metadata">

**Author:** [@edahlseng](https://meta.discourse.org/u/edahlseng)\
**Replies:** 1\
**Last updated:** [January 7, 2018, 1:27am UTC](https://meta.discourse.org/t/setting-groups-on-sso/77393 "2018-01-07T01:27:25Z")

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Looking at the documentation for SSO, it appears that the only way to modify user groups is to specify a set of groups to add or a set of groups to remove… is there any way to simply specify a set of groups that the user…

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## [Help using Link Centaur API?](https://meta.discourse.org/t/help-using-link-centaur-api/77386)

<div class="topic-metadata">

**Author:** [@Jeremiah\_Schultz](https://meta.discourse.org/u/Jeremiah_Schultz)\
**Replies:** 2\
**Last updated:** [January 6, 2018, 8:21pm UTC](https://meta.discourse.org/t/help-using-link-centaur-api/77386 "2018-01-06T20:21:05Z")

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It’s a service for helping to get links indexed with google, bing, etc. I’m not sure how I’d set this up using webhooks? I want to send all post and topic links, any help would be greatly appreciated. Info on the API: h…

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## [Small Bug with Min Characters](https://meta.discourse.org/t/small-bug-with-min-characters/77388)

<div class="topic-metadata">

**Author:** [@barreeeiroo](https://meta.discourse.org/u/barreeeiroo)\
**Replies:** 1\
**Last updated:** [January 6, 2018, 7:10pm UTC](https://meta.discourse.org/t/small-bug-with-min-characters/77388 "2018-01-06T19:10:10Z")

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Here is how the minimum characters works: But you can easily override and bypass it by doing this: Is this a bug, or it’s the expected behaviour? I think that the minimum characters should affect to the preview …

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## [A webhook to send a notification when a category is created/modified/deleted?](https://meta.discourse.org/t/a-webhook-to-send-a-notification-when-a-category-is-created-modified-deleted/77335)

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**Author:** [@Canapin](https://meta.discourse.org/u/Canapin)\
**Replies:** 2\
**Last updated:** [January 6, 2018, 10:21am UTC](https://meta.discourse.org/t/a-webhook-to-send-a-notification-when-a-category-is-created-modified-deleted/77335 "2018-01-06T10:21:53Z")

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Hi. Is such a thing possible?

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## [Failed to execute postMessage on DOMWindow: The target origin provided does not match](https://meta.discourse.org/t/failed-to-execute-postmessage-on-domwindow-the-target-origin-provided-does-not-match/77260)

<div class="topic-metadata">

**Author:** [@Ingo\_Karstein](https://meta.discourse.org/u/Ingo_Karstein)\
**Replies:** 6\
**Last updated:** [January 5, 2018, 8:27pm UTC](https://meta.discourse.org/t/failed-to-execute-postmessage-on-domwindow-the-target-origin-provided-does-not-match/77260 "2018-01-05T20:27:19Z")

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Hi all, I try to solve this error since two days but with no success. I use Discourse 2.0 (today) and used 1.9.x (yesterday). I have a Ubuntu server with docker on it. On the host I run nginx as reverse proxy with SS…

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## [Question about Memberful-Discourse integration](https://meta.discourse.org/t/question-about-memberful-discourse-integration/77317)

<div class="topic-metadata">

**Author:** [@crazyhorse](https://meta.discourse.org/u/crazyhorse)\
**Replies:** 1\
**Last updated:** [January 5, 2018, 4:55pm UTC](https://meta.discourse.org/t/question-about-memberful-discourse-integration/77317 "2018-01-05T16:55:40Z")

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For creating a paid membership, I installed the plugin Memberful on my wp-site, that offers Discourse integration. The payment works in test mode, but the users are not added to Discourse. Could these settings be the p…

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## [Backup link send to mail failed to download](https://meta.discourse.org/t/backup-link-send-to-mail-failed-to-download/76888)

<div class="topic-metadata">

**Author:** [@Pravi](https://meta.discourse.org/u/Pravi)\
**Replies:** 4\
**Last updated:** [January 5, 2018, 3:56pm UTC](https://meta.discourse.org/t/backup-link-send-to-mail-failed-to-download/76888 "2018-01-05T15:56:11Z")

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Hello Guys, I have tried to download backup of my site couple of times, but the link send to mail failed to download every time. The link just showed a blank white page. The error logs shows following errors: ActionVie…

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## [Downloading backups fails with missing template](https://meta.discourse.org/t/downloading-backups-fails-with-missing-template/75630)

<div class="topic-metadata">

**Author:** [@darix](https://meta.discourse.org/u/darix)\
**Replies:** 14\
**Last updated:** [January 5, 2018, 3:58pm UTC](https://meta.discourse.org/t/downloading-backups-fails-with-missing-template/75630 "2018-01-05T15:58:40Z")

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Started GET "/admin/backups/backupid.tar.gz?token=supersecret" for 255.255.255.255 at 2017-12-07 15:32:50 +0000 Processing by Admin::BackupsController#show as GZIP Parameters: {"token"=\>"supersecret", "id"=\>"backupid.t…

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## ["There has been an error publishing this post to Discourse."](https://meta.discourse.org/t/there-has-been-an-error-publishing-this-post-to-discourse/76844)

<div class="topic-metadata">

**Author:** [@gerald](https://meta.discourse.org/u/gerald)\
**Replies:** 16\
**Last updated:** [January 5, 2018, 2:16pm UTC](https://meta.discourse.org/t/there-has-been-an-error-publishing-this-post-to-discourse/76844 "2018-01-05T14:16:32Z")

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The publishing worked 1 time. Since then I am getting this “There has been an error publishing this post to Discourse.” in Wordpress when trying to update a post with the publish to Discourse box checked. I have wordpre…

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