# Support

**URL:** https://meta.discourse.org/c/support/6.md?page=809

[Последние](https://meta.discourse.org/latest.md) · [Категории](https://meta.discourse.org/categories.md) · [Теги](https://meta.discourse.org/tags.md)

**Page:** 810

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## [Restore Email Templates](https://meta.discourse.org/t/restore-email-templates/76950)

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**Author:** [@JamesNorth](https://meta.discourse.org/u/JamesNorth)\
**Ответы:** 2\
**Последнее обновление:** [30.Декабрь.2017 00:36:01 UTC](https://meta.discourse.org/t/restore-email-templates/76950 "2017-12-30T00:36:01Z")

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Hi all, This seems basic but I can’t figure out how to do it … Is there a way to revert all email templates that are sent out to the default settings? A fellow admin has messed with them and they’re all pretty ugly no…

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## [Existing Tags don't appear the "optional tags" list and cannot be used](https://meta.discourse.org/t/existing-tags-dont-appear-the-optional-tags-list-and-cannot-be-used/76871)

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**Author:** [@dalerka](https://meta.discourse.org/u/dalerka)\
**Ответы:** 4\
**Последнее обновление:** [29.Декабрь.2017 17:18:59 UTC](https://meta.discourse.org/t/existing-tags-dont-appear-the-optional-tags-list-and-cannot-be-used/76871 "2017-12-29T17:18:59Z")

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I have a list of about 100 tags added in Tag-Group-A, some of them have been used to tag posts (active), some of them never used. For unknown reason some of the existing tags (used and never used) stop appearing in the o…

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## [What's up with these 1ms views?](https://meta.discourse.org/t/whats-up-with-these-1ms-views/76881)

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**Author:** [@mcwumbly](https://meta.discourse.org/u/mcwumbly)\
**Ответы:** 2\
**Последнее обновление:** [28.Декабрь.2017 20:24:13 UTC](https://meta.discourse.org/t/whats-up-with-these-1ms-views/76881 "2017-12-28T20:24:13Z")

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While working on this query, I noticed that there were some posts that had a number of 1 millisecond views select count(1) as tiny\_views from post\_timings where msecs = 1 # tiny\_views: 3515 I first noticed abou…

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## [Apply category notification preferences to existing users](https://meta.discourse.org/t/apply-category-notification-preferences-to-existing-users/76870)

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**Author:** [@icaria36](https://meta.discourse.org/u/icaria36)\
**Ответы:** 3\
**Последнее обновление:** [28.Декабрь.2017 16:04:38 UTC](https://meta.discourse.org/t/apply-category-notification-preferences-to-existing-users/76870 "2017-12-28T16:04:38Z")

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I have created a new category. Then I have set its notifications to Muted by default via “default categories muted” at /admin/site\_settings/category/user\_preferences. These settings will be inherited by new users, but… …

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## [Sign up/suspended account info](https://meta.discourse.org/t/sign-up-suspended-account-info/76827)

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**Author:** [@Logan\_Devine](https://meta.discourse.org/u/Logan_Devine)\
**Ответы:** 6\
**Последнее обновление:** [28.Декабрь.2017 03:50:52 UTC](https://meta.discourse.org/t/sign-up-suspended-account-info/76827 "2017-12-28T03:50:52Z")

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I have been suspended somewhere And it says hay you can’t sign up but So it says And if I click sign up But it reloads later and kicks me out

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## [Footer not tied to Discourse width](https://meta.discourse.org/t/footer-not-tied-to-discourse-width/76784)

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**Author:** [@pfaffman](https://meta.discourse.org/u/pfaffman)\
**Ответы:** 10\
**Последнее обновление:** [28.Декабрь.2017 00:23:25 UTC](https://meta.discourse.org/t/footer-not-tied-to-discourse-width/76784 "2017-12-28T00:23:25Z")

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I’m trying to create a foot something like: https://discuss.newrelic.com/ I snagged the footer I found there, stripped stuff out, and did my best to snag the related CSS. It’s sort-of close, but the width is the whole b…

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## [Show Users As List Of Two, Not Frequent Posters](https://meta.discourse.org/t/show-users-as-list-of-two-not-frequent-posters/62840)

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**Author:** [@sulliops](https://meta.discourse.org/u/sulliops)\
**Ответы:** 7\
**Последнее обновление:** [28.Декабрь.2017 00:17:40 UTC](https://meta.discourse.org/t/show-users-as-list-of-two-not-frequent-posters/62840 "2017-12-28T00:17:40Z")

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I have my production version of Discourse running on discourse.sulliops.co, but I want to keep the list of users in a topic from being any more than two. On my forum (and the Meta), the Users list is shown like the scre…

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## [Is the official \`discourse-16.04\` Vagrant box compatible with VMware Workstation, or it is for VirtualBox only?](https://meta.discourse.org/t/is-the-official-discourse-16-04-vagrant-box-compatible-with-vmware-workstation-or-it-is-for-virtualbox-only/76692)

<div class="topic-metadata">

**Author:** [@dmitry\_fedyuk](https://meta.discourse.org/u/dmitry_fedyuk)\
**Ответы:** 1\
**Последнее обновление:** [27.Декабрь.2017 18:28:51 UTC](https://meta.discourse.org/t/is-the-official-discourse-16-04-vagrant-box-compatible-with-vmware-workstation-or-it-is-for-virtualbox-only/76692 "2017-12-27T18:28:51Z")

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## [My forum is a white page](https://meta.discourse.org/t/my-forum-is-a-white-page/76816)

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**Author:** [@remy\_dev](https://meta.discourse.org/u/remy_dev)\
**Ответы:** 5\
**Последнее обновление:** [27.Декабрь.2017 17:37:23 UTC](https://meta.discourse.org/t/my-forum-is-a-white-page/76816 "2017-12-27T17:37:23Z")

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Since last night, I have problems with my forum. The page is well generated because I have html code on the page, but nothing in the body tag, so there is nothing to display. In the logs ( /var/discourse/shared/standal…

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## [Restrict access for specific user](https://meta.discourse.org/t/restrict-access-for-specific-user/76812)

<div class="topic-metadata">

**Author:** [@Bas](https://meta.discourse.org/u/Bas)\
**Ответы:** 5\
**Последнее обновление:** [27.Декабрь.2017 15:31:38 UTC](https://meta.discourse.org/t/restrict-access-for-specific-user/76812 "2017-12-27T15:31:38Z")

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Is it possible to restrict access of a specific user? My use case is that I want to create a “product feedback bot”-user, that will post in a specific category once people fill in a form embedded in our product. The AP…

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## [Medium oneboxes are broken](https://meta.discourse.org/t/medium-oneboxes-are-broken/73893)

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**Author:** [@kuyashi](https://meta.discourse.org/u/kuyashi)\
**Ответы:** 6\
**Последнее обновление:** [27.Декабрь.2017 02:38:33 UTC](https://meta.discourse.org/t/medium-oneboxes-are-broken/73893 "2017-12-27T02:38:33Z")

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Is there a reason why some domains/subdomains don’t appear as a onebox ? I have added the domain in the whitelist - makes no difference: Sample URL:

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## [Docker using a lot of CPU](https://meta.discourse.org/t/docker-using-a-lot-of-cpu/76788)

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**Author:** [@tophee](https://meta.discourse.org/u/tophee)\
**Ответы:** 7\
**Последнее обновление:** [26.Декабрь.2017 23:27:32 UTC](https://meta.discourse.org/t/docker-using-a-lot-of-cpu/76788 "2017-12-26T23:27:32Z")

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For no apparent reason, my server (Hetzner VPS) became virtually unreachable today, i.e. it was so busy that it took multiple attempts to login via ssh and even when it didn’t fail, it literally took minutes until I got …

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## [Error when rebuilding/upgrading discourse due to bad plugin](https://meta.discourse.org/t/error-when-rebuilding-upgrading-discourse-due-to-bad-plugin/76787)

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**Author:** [@swfsql](https://meta.discourse.org/u/swfsql)\
**Ответы:** 1\
**Последнее обновление:** [26.Декабрь.2017 21:40:43 UTC](https://meta.discourse.org/t/error-when-rebuilding-upgrading-discourse-due-to-bad-plugin/76787 "2017-12-26T21:40:43Z")

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Hi, in my discourse instance called “multi” (multisite), I noticed I had lot’s of util.rb:23 processes eating the ram/swap, so much I couldn’t ./launcher stop multi (no free HDD left..), so I unsuccessfully killed ruby, …

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## [Error while trying to install Discourse](https://meta.discourse.org/t/error-while-trying-to-install-discourse/76767)

<div class="topic-metadata">

**Author:** [@Temmyhlee](https://meta.discourse.org/u/Temmyhlee)\
**Ответы:** 7\
**Последнее обновление:** [26.Декабрь.2017 21:11:15 UTC](https://meta.discourse.org/t/error-while-trying-to-install-discourse/76767 "2017-12-26T21:11:15Z")

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Hello, I have been trying to install discourse on my development server but it isn’t working and I have increased the Ram to 4gb. Can anyone please help me with it? The error is attached… 156:M 26 Dec 10:09:29.206 # WA…

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## [500 internal server error /whatever.json](https://meta.discourse.org/t/500-internal-server-error-whatever-json/76726)

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**Author:** [@dylanh724](https://meta.discourse.org/u/dylanh724)\
**Ответы:** 7\
**Последнее обновление:** [26.Декабрь.2017 02:37:30 UTC](https://meta.discourse.org/t/500-internal-server-error-whatever-json/76726 "2017-12-26T02:37:30Z")

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Ever since the latest update, individual threads and pm’s are fine. However, the update broke Latest/New/Unread/Top Anyone know what’s up? Our site is @ https://forum.imperium42.com Example: https://forum.imperiu…

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## [Locks up while running Sidekiq after migration](https://meta.discourse.org/t/locks-up-while-running-sidekiq-after-migration/76640)

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**Author:** [@fwielstra](https://meta.discourse.org/u/fwielstra)\
**Ответы:** 6\
**Последнее обновление:** [24.Декабрь.2017 14:46:25 UTC](https://meta.discourse.org/t/locks-up-while-running-sidekiq-after-migration/76640 "2017-12-24T14:46:25Z")

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I’ve been trying to import my vBulletin forum into Discourse for a while now. I’ve been following this guide: Migrate a vBulletin 4 forum to Discourse. I’m running the product on my Macbook using the Vagrant image as de…

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## ["Signup and password recovery emails only" mode](https://meta.discourse.org/t/signup-and-password-recovery-emails-only-mode/76681)

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**Author:** [@meglio](https://meta.discourse.org/u/meglio)\
**Ответы:** 1\
**Последнее обновление:** [24.Декабрь.2017 02:45:20 UTC](https://meta.discourse.org/t/signup-and-password-recovery-emails-only-mode/76681 "2017-12-24T02:45:20Z")

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Is there currently a way to let the system only send signup and password recovery emails? If so, may you elaborate? If no, please consider it a feature request.

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## [Site goes down at the same time every day in memory-constrained environment](https://meta.discourse.org/t/site-goes-down-at-the-same-time-every-day-in-memory-constrained-environment/76358)

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**Author:** [@axfelix](https://meta.discourse.org/u/axfelix)\
**Ответы:** 28\
**Последнее обновление:** [24.Декабрь.2017 04:09:59 UTC](https://meta.discourse.org/t/site-goes-down-at-the-same-time-every-day-in-memory-constrained-environment/76358 "2017-12-24T04:09:59Z")

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Hi, I’m not sure what this could be, and I think running Discourse on 1GB of memory plus 1GB of swap is probably below minimum spec at this point so I’d understand if this is outright unsupported, but I’m having a weird…

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## [NGINX Proxy Mixed Content Error](https://meta.discourse.org/t/nginx-proxy-mixed-content-error/76641)

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**Author:** [@Zelakto](https://meta.discourse.org/u/Zelakto)\
**Ответы:** 1\
**Последнее обновление:** [23.Декабрь.2017 20:59:23 UTC](https://meta.discourse.org/t/nginx-proxy-mixed-content-error/76641 "2017-12-23T20:59:23Z")

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Hi there, Recently, a user complained to me about not being able to create an account due to there being too many accounts registered for that IP address. Turns out, this was because I was running my Discourse forum on …

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## [Failed to bootstrap due to plugins using deprecated constants](https://meta.discourse.org/t/failed-to-bootstrap-due-to-plugins-using-deprecated-constants/76581)

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**Author:** [@LordAres](https://meta.discourse.org/u/LordAres)\
**Ответы:** 8\
**Последнее обновление:** [21.Декабрь.2017 23:20:10 UTC](https://meta.discourse.org/t/failed-to-bootstrap-due-to-plugins-using-deprecated-constants/76581 "2017-12-21T23:20:10Z")

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I guess you could say this is my first issue with Discourse. I tried to update to 1.9.0.beta17, When I try to run the ./launcher rebuild app it starts out fine and then after a few short moments I get hit with this erro…

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## [Can I self-host this for free?](https://meta.discourse.org/t/can-i-self-host-this-for-free/76592)

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**Author:** [@lilcub](https://meta.discourse.org/u/lilcub)\
**Ответы:** 3\
**Последнее обновление:** [21.Декабрь.2017 23:03:50 UTC](https://meta.discourse.org/t/can-i-self-host-this-for-free/76592 "2017-12-21T23:03:50Z")

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Am I able to Self-Host this by myself for free?

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## [Inheriting discourse install - need some assistance](https://meta.discourse.org/t/inheriting-discourse-install-need-some-assistance/76505)

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**Author:** [@jerdog](https://meta.discourse.org/u/jerdog)\
**Ответы:** 18\
**Последнее обновление:** [21.Декабрь.2017 19:45:09 UTC](https://meta.discourse.org/t/inheriting-discourse-install-need-some-assistance/76505 "2017-12-21T19:45:09Z")

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So I took over a new position at a company, and we had been using Discourse - then moved to AnswerHub (:man\_shrugging:) and I am probably going to move us back to Discourse. I have used discourse before - but this insta…

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## [\[SOLVED\] Uploaded backup doesn't appear in list](https://meta.discourse.org/t/solved-uploaded-backup-doesnt-appear-in-list/76554)

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**Author:** [@Frank\_Bailey](https://meta.discourse.org/u/Frank_Bailey)\
**Ответы:** 5\
**Последнее обновление:** [21.Декабрь.2017 15:58:12 UTC](https://meta.discourse.org/t/solved-uploaded-backup-doesnt-appear-in-list/76554 "2017-12-21T15:58:12Z")

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My local Discourse and the live instance I’ve backed up are running the same version (1.9.0.beta17). I upload a backup from the live installation to my local Discourse (which is a Vagrant development version), but the u…

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## [Photography Domain Invalid as Website on Profile](https://meta.discourse.org/t/photography-domain-invalid-as-website-on-profile/76319)

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**Author:** [@Splitterside](https://meta.discourse.org/u/Splitterside)\
**Ответы:** 18\
**Последнее обновление:** [21.Декабрь.2017 06:45:26 UTC](https://meta.discourse.org/t/photography-domain-invalid-as-website-on-profile/76319 "2017-12-21T06:45:26Z")

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Hi, I help run a large photography community and several of our members are trying to use the .photography domain for their website list in their profile, but receive a message saying the website is invalid. The format …

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## [Not valid SSL certificate WP discourse](https://meta.discourse.org/t/not-valid-ssl-certificate-wp-discourse/76486)

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**Author:** [@Jeroen\_Van\_Der\_Mark](https://meta.discourse.org/u/Jeroen_Van_Der_Mark)\
**Ответы:** 9\
**Последнее обновление:** [21.Декабрь.2017 05:48:48 UTC](https://meta.discourse.org/t/not-valid-ssl-certificate-wp-discourse/76486 "2017-12-21T05:48:48Z")

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Hi! We are running the WP discourse plugin. Great integration btw! Thanks for that. One small problem pops up: it loads the profile picture as http instead of https. (see: FIT.nl - Alles over krachttraining, voeding en …

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## [Triggering an email notification with a group @mention not working](https://meta.discourse.org/t/triggering-an-email-notification-with-a-group-mention-not-working/59121)

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**Author:** [@yvonnebrill](https://meta.discourse.org/u/yvonnebrill)\
**Ответы:** 11\
**Последнее обновление:** [21.Декабрь.2017 05:16:04 UTC](https://meta.discourse.org/t/triggering-an-email-notification-with-a-group-mention-not-working/59121 "2017-12-21T05:16:04Z")

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I just tried to edit another user’s post an @mention a group to send out a notification to the users in the group about the post but I don’t think it worked - any idea why not? The user that I edited is a group member (…

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## [Is it possible to retrieve a users api key via the api?](https://meta.discourse.org/t/is-it-possible-to-retrieve-a-users-api-key-via-the-api/76520)

<div class="topic-metadata">

**Author:** [@jordan1909](https://meta.discourse.org/u/jordan1909)\
**Ответы:** 3\
**Последнее обновление:** [20.Декабрь.2017 22:44:59 UTC](https://meta.discourse.org/t/is-it-possible-to-retrieve-a-users-api-key-via-the-api/76520 "2017-12-20T22:44:59Z")

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In my application I have created a little app on Heroku that sets a timer on topics for whoever is the owner when a customer replies to that topic. It works quite well. The challenge I have however is I have to statical…

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## [Timing topics max amount](https://meta.discourse.org/t/timing-topics-max-amount/76443)

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**Author:** [@jordan1909](https://meta.discourse.org/u/jordan1909)\
**Ответы:** 3\
**Последнее обновление:** [20.Декабрь.2017 21:32:05 UTC](https://meta.discourse.org/t/timing-topics-max-amount/76443 "2017-12-20T21:32:05Z")

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Theoretically, is there a limit to the number of topics that may be timed at any one time? I am currently trying to create a plugin that when an admin or moderator replies to a topic it automatically sets a timer to rem…

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## [Mailgun is not loving your login or password](https://meta.discourse.org/t/mailgun-is-not-loving-your-login-or-password/73340)

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**Author:** [@kgreed](https://meta.discourse.org/u/kgreed)\
**Ответы:** 11\
**Последнее обновление:** [20.Декабрь.2017 21:25:32 UTC](https://meta.discourse.org/t/mailgun-is-not-loving-your-login-or-password/73340 "2017-12-20T21:25:32Z")

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I had cause to reset my SMTP password in mailgun. I re-ran the discourse set up ( twice double checking the password) but I still cannot send email. I followed the help at This Question and found the message “Mail…

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## [Facebook debugger 403 response](https://meta.discourse.org/t/facebook-debugger-403-response/76499)

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**Author:** [@Pravi](https://meta.discourse.org/u/Pravi)\
**Ответы:** 5\
**Последнее обновление:** [20.Декабрь.2017 18:08:21 UTC](https://meta.discourse.org/t/facebook-debugger-403-response/76499 "2017-12-20T18:08:21Z")

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Hello guys! Facebook give below mentioned error when trying to update the Privacy Policy in app settings.. You must submit a valid Privacy Policy URL in order to be compliant with Facebook Platform. Request failed wit…

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