# Support

**URL:** https://meta.discourse.org/c/support/6.md?page=811

[Latest](https://meta.discourse.org/latest.md) · [Categories](https://meta.discourse.org/categories.md) · [Tags](https://meta.discourse.org/tags.md)

**Page:** 812

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## [Has anyone ever had trouble indexing their communities on google](https://meta.discourse.org/t/has-anyone-ever-had-trouble-indexing-their-communities-on-google/76096)

<div class="topic-metadata">

**Author:** [@Scott\_G\_Overend](https://meta.discourse.org/u/Scott_G_Overend)\
**Replies:** 3\
**Last updated:** [December 15, 2017, 9:55am UTC](https://meta.discourse.org/t/has-anyone-ever-had-trouble-indexing-their-communities-on-google/76096 "2017-12-15T09:55:15Z")

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I have been waiting quite a long time for google to index my pages (one month plus) and I am wondering if there could be something wrong.. I have a site registered with discourse, but I use a re-direct to my website and…

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## [Restore from backup broke images](https://meta.discourse.org/t/restore-from-backup-broke-images/76084)

<div class="topic-metadata">

**Author:** [@ebourcier](https://meta.discourse.org/u/ebourcier)\
**Replies:** 3\
**Last updated:** [December 15, 2017, 12:59am UTC](https://meta.discourse.org/t/restore-from-backup-broke-images/76084 "2017-12-15T00:59:25Z")

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Hey guys - recently moved hosts with my site by making a backup and restoring it - it appears to have broken all the images in topics on the sites though, Any easy way to fix that? Unsure if it’s a plugin thing since we …

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## [Backup failed - Permission issue with user](https://meta.discourse.org/t/backup-failed-permission-issue-with-user/76016)

<div class="topic-metadata">

**Author:** [@ravituvar](https://meta.discourse.org/u/ravituvar)\
**Replies:** 1\
**Last updated:** [December 14, 2017, 2:21pm UTC](https://meta.discourse.org/t/backup-failed-permission-issue-with-user/76016 "2017-12-14T14:21:02Z")

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Hello all, I am facing issue with taking backup from Admin panel… Here is what I am getting in Logs… \[2017-12-14 05:01:58\] 'user' has started the backup! \[2017-12-14 05:01:58\] Marking backup as running... \[2017-12-14 …

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## [Safe to archive messages?](https://meta.discourse.org/t/safe-to-archive-messages/76010)

<div class="topic-metadata">

**Author:** [@shaundefense](https://meta.discourse.org/u/shaundefense)\
**Replies:** 3\
**Last updated:** [December 14, 2017, 1:32pm UTC](https://meta.discourse.org/t/safe-to-archive-messages/76010 "2017-12-14T13:32:19Z")

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I’ve tried searching for a simple answer to this with no luck. If I archive messages, do they ever get deleted? My hope is that they will stay there for future reference while keeping my inbox clean.

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## [Digital Ocean hosting: Do I need a system admin?](https://meta.discourse.org/t/digital-ocean-hosting-do-i-need-a-system-admin/59525)

<div class="topic-metadata">

**Author:** [@immalex](https://meta.discourse.org/u/immalex)\
**Replies:** 28\
**Last updated:** [December 14, 2017, 7:10am UTC](https://meta.discourse.org/t/digital-ocean-hosting-do-i-need-a-system-admin/59525 "2017-12-14T07:10:08Z")

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I have been running my discourse forum on Digital Ocean for a few months. Works beautifully at $10 a month. I know DO is an unmanaged VPS, so I am wondering what maintenance task is required? If maintenance tasks are re…

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## [Hiding posts with specific category from lists](https://meta.discourse.org/t/hiding-posts-with-specific-category-from-lists/75949)

<div class="topic-metadata">

**Author:** [@adopilot](https://meta.discourse.org/u/adopilot)\
**Replies:** 3\
**Last updated:** [December 14, 2017, 12:50am UTC](https://meta.discourse.org/t/hiding-posts-with-specific-category-from-lists/75949 "2017-12-14T00:50:43Z")

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Back in 2014 when we start using discoruce there was feature to hide topics whit specific category from top menu . We did setup that by adding ,-category\_name on name of top menu Now it is not working any more. Is …

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## [Discourse+Docker+AWS - "bootstrap" talks to DB fine, "run" doesn't](https://meta.discourse.org/t/discourse-docker-aws-bootstrap-talks-to-db-fine-run-doesnt/27464)

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**Author:** [@j00bar](https://meta.discourse.org/u/j00bar)\
**Replies:** 7\
**Last updated:** [December 13, 2017, 10:43pm UTC](https://meta.discourse.org/t/discourse-docker-aws-bootstrap-talks-to-db-fine-run-doesnt/27464 "2017-12-13T22:43:15Z")

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Howdy! I’m running Discourse using discourse docker on EC2 using RDS as my database. My app.yml contains all of the proper DISCOURSE\_DB\_\* settings, and sure enough, when I ran launcher bootstrap app, everything worked j…

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## [Some lists are not rendered as expected](https://meta.discourse.org/t/some-lists-are-not-rendered-as-expected/75979)

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**Author:** [@Sujan](https://meta.discourse.org/u/Sujan)\
**Replies:** 4\
**Last updated:** [December 13, 2017, 7:56pm UTC](https://meta.discourse.org/t/some-lists-are-not-rendered-as-expected/75979 "2017-12-13T19:56:08Z")

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1 2 3 vs. a b foo c 123 is rendered as 3 individual lists, abc as 2 lists. (Although this might also be a Markdown “feature”, please close if this is the case)

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## [Global navigation or links](https://meta.discourse.org/t/global-navigation-or-links/75980)

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**Author:** [@typeoneerror](https://meta.discourse.org/u/typeoneerror)\
**Replies:** 2\
**Last updated:** [December 13, 2017, 7:19pm UTC](https://meta.discourse.org/t/global-navigation-or-links/75980 "2017-12-13T19:19:59Z")

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Is there no way to add custom links to the navigation or next to the logo without self-hosted Discourse? If not, where would you recommend we put external links that need to be super obvious for new users? A pinned pos…

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## [2 questions about WP Discourse](https://meta.discourse.org/t/2-questions-about-wp-discourse/75866)

<div class="topic-metadata">

**Author:** [@Canapin](https://meta.discourse.org/u/Canapin)\
**Replies:** 5\
**Last updated:** [December 13, 2017, 6:05pm UTC](https://meta.discourse.org/t/2-questions-about-wp-discourse/75866 "2017-12-13T18:05:44Z")

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Is there any way to make an SSO link redirect to an URL with an anchor? I’m using Wordpress as a SSO client. http://example.com/?discourse\_sso=1&redirect\_to=http://example.com/welcome#anchor will redirect to http://ex…

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## [How to change login settings without being logged in?](https://meta.discourse.org/t/how-to-change-login-settings-without-being-logged-in/75969)

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**Author:** [@Juan](https://meta.discourse.org/u/Juan)\
**Replies:** 2\
**Last updated:** [December 13, 2017, 4:49pm UTC](https://meta.discourse.org/t/how-to-change-login-settings-without-being-logged-in/75969 "2017-12-13T16:49:36Z")

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I have my discourse installation set with SSO, the problem is that the SSO system got replaced by a newer version and they shut down the old one, so I’m unable to login using the old system. Totally my fault as I ignore…

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## [How to allow users to post right away with no roadblocks](https://meta.discourse.org/t/how-to-allow-users-to-post-right-away-with-no-roadblocks/75894)

<div class="topic-metadata">

**Author:** [@lkramer](https://meta.discourse.org/u/lkramer)\
**Replies:** 5\
**Last updated:** [December 13, 2017, 3:11pm UTC](https://meta.discourse.org/t/how-to-allow-users-to-post-right-away-with-no-roadblocks/75894 "2017-12-13T15:11:30Z")

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Hi all. What settings do you set to allow users to post right away with no moderation/approval etc neeed? Our forum involves become a paid member via our main site and then you get access to the forum via SSO. We really…

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## [Has anyone imported UseResponse Ideas?](https://meta.discourse.org/t/has-anyone-imported-useresponse-ideas/59149)

<div class="topic-metadata">

**Author:** [@downsc](https://meta.discourse.org/u/downsc)\
**Replies:** 1\
**Last updated:** [December 13, 2017, 12:54pm UTC](https://meta.discourse.org/t/has-anyone-imported-useresponse-ideas/59149 "2017-12-13T12:54:24Z")

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Hi Everyone, I’m currently writing up a spec on Discourses as a possible replacement for our vB community, as part of that i’ve been looking at other tools we use like UseReponse Ideas. Out of interest has anyone impor…

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## [Mark all topics as solved specific category](https://meta.discourse.org/t/mark-all-topics-as-solved-specific-category/75906)

<div class="topic-metadata">

**Author:** [@jordan1909](https://meta.discourse.org/u/jordan1909)\
**Replies:** 1\
**Last updated:** [December 12, 2017, 9:58pm UTC](https://meta.discourse.org/t/mark-all-topics-as-solved-specific-category/75906 "2017-12-12T21:58:32Z")

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We are using the Discourse Solved Plugin on our installation. Recently we have been filtering topics to get to a 100% answered rate (for our purposes). I have set up a script that adds some items to the homepage to disp…

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## [Discourse layouts plugin is broken](https://meta.discourse.org/t/discourse-layouts-plugin-is-broken/75722)

<div class="topic-metadata">

**Author:** [@GuidoD](https://meta.discourse.org/u/GuidoD)\
**Replies:** 5\
**Last updated:** [December 12, 2017, 9:33pm UTC](https://meta.discourse.org/t/discourse-layouts-plugin-is-broken/75722 "2017-12-12T21:33:36Z")

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I do have the same Problem as Parisa. The installation is currently on v1.9.0.beta14 +18 and the system tells me to upgrade to 1.9.0.beta15 but UI upgrade is disabled \<h2\>You are running an old version of the Discourse …

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## [Urgent Contact email-address doesn't appear on the admin's about page](https://meta.discourse.org/t/urgent-contact-email-address-doesnt-appear-on-the-admins-about-page/75861)

<div class="topic-metadata">

**Author:** [@crazyhorse](https://meta.discourse.org/u/crazyhorse)\
**Replies:** 2\
**Last updated:** [December 12, 2017, 5:39pm UTC](https://meta.discourse.org/t/urgent-contact-email-address-doesnt-appear-on-the-admins-about-page/75861 "2017-12-12T17:39:09Z")

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I entered an email address for urgent contacts in the set-up wizard. It doesn’t appear on the about-page, there is a link to my wp-website instead. How do I make the email address appear there?

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## [How to update discobot messages](https://meta.discourse.org/t/how-to-update-discobot-messages/75693)

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**Author:** [@communitygal](https://meta.discourse.org/u/communitygal)\
**Replies:** 8\
**Last updated:** [December 12, 2017, 12:28pm UTC](https://meta.discourse.org/t/how-to-update-discobot-messages/75693 "2017-12-12T12:28:43Z")

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A message was sent within the hour that contains language I need to update. I have read through the automated emails but I don’t know how to update the messages from Discobot that have the wrong name for our community. …

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## [System posts: - " LEFT THIS MESSAGE X MINS AGO"](https://meta.discourse.org/t/system-posts-left-this-message-x-mins-ago/75807)

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**Author:** [@Biscuit](https://meta.discourse.org/u/Biscuit)\
**Replies:** 10\
**Last updated:** [December 11, 2017, 8:34pm UTC](https://meta.discourse.org/t/system-posts-left-this-message-x-mins-ago/75807 "2017-12-11T20:34:48Z")

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What causes this system message to be posted: @USER LEFT THIS MESSAGE X MINS AGO

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## [How can I activate user accounts in batch?](https://meta.discourse.org/t/how-can-i-activate-user-accounts-in-batch/75821)

<div class="topic-metadata">

**Author:** [@rornoob](https://meta.discourse.org/u/rornoob)\
**Replies:** 4\
**Last updated:** [December 11, 2017, 1:49pm UTC](https://meta.discourse.org/t/how-can-i-activate-user-accounts-in-batch/75821 "2017-12-11T13:49:14Z")

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We have a site with many user accounts which need to be activated. Is there any way we can activate it all in batch? It’ll take a lot of time to do it from http://\[site-url\]/admin/users/\[id\]/\[name\] Thanks.

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## [User Topic Timers for normal users](https://meta.discourse.org/t/user-topic-timers-for-normal-users/75816)

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**Author:** [@adopilot](https://meta.discourse.org/u/adopilot)\
**Replies:** 2\
**Last updated:** [December 11, 2017, 9:29am UTC](https://meta.discourse.org/t/user-topic-timers-for-normal-users/75816 "2017-12-11T09:29:08Z")

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Is there a way to allow normal users (non admins) to set their User Topic Timers

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## [Modifying Privacy Policy to conform with EU law](https://meta.discourse.org/t/modifying-privacy-policy-to-conform-with-eu-law/54039)

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**Author:** [@njamdal](https://meta.discourse.org/u/njamdal)\
**Replies:** 17\
**Last updated:** [December 11, 2017, 7:33am UTC](https://meta.discourse.org/t/modifying-privacy-policy-to-conform-with-eu-law/54039 "2017-12-11T07:33:11Z")

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I’m trying to formulate a privacy policy for those of us who are neither lawyers nor an organization large enough to hire any, but do care about privacy. I need the privacy policy to conform to my country’s privacy laws. …

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## [How to link the existing discourse comments to wordpress posts?](https://meta.discourse.org/t/how-to-link-the-existing-discourse-comments-to-wordpress-posts/45569)

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**Author:** [@Davidliu](https://meta.discourse.org/u/Davidliu)\
**Replies:** 10\
**Last updated:** [December 11, 2017, 7:27am UTC](https://meta.discourse.org/t/how-to-link-the-existing-discourse-comments-to-wordpress-posts/45569 "2017-12-11T07:27:21Z")

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I have setup wp-discourse, and checked syncing is fine between wordpress post and discourse for new posts.(they are hosted in different domains) Currently I have bunch of existing comments in discourse, which comes from…

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## [Can't open attachments: that page doesn’t exist or is private](https://meta.discourse.org/t/cant-open-attachments-that-page-doesn-t-exist-or-is-private/75812)

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**Author:** [@devang](https://meta.discourse.org/u/devang)\
**Replies:** 2\
**Last updated:** [December 11, 2017, 7:21am UTC](https://meta.discourse.org/t/cant-open-attachments-that-page-doesn-t-exist-or-is-private/75812 "2017-12-11T07:21:16Z")

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Hello All, We have been experiencing this issue since last week or so. On clicking an attachment, a new page opens up saying, “That page doesn’t exist or is private.” I am aware that this has been discussed on this foru…

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## [Menu, title collumn, and a lot a stuff are gone](https://meta.discourse.org/t/menu-title-collumn-and-a-lot-a-stuff-are-gone/75779)

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**Author:** [@acidope](https://meta.discourse.org/u/acidope)\
**Replies:** 14\
**Last updated:** [December 11, 2017, 5:47am UTC](https://meta.discourse.org/t/menu-title-collumn-and-a-lot-a-stuff-are-gone/75779 "2017-12-11T05:47:39Z")

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Hi there! Just testing fresh instance of discourse and try some settings then this morning a lot a stuff are gone. A jpg is more simple to explain the situation. I will install discourse again but I would like to avoi…

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## [Sending email failed with Net::SMTPServerBusy: 440 mail from account doesn't conform with authentication](https://meta.discourse.org/t/sending-email-failed-with-net-smtpserverbusy-440-mail-from-account-doesnt-conform-with-authentication/75790)

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**Author:** [@FrankFang](https://meta.discourse.org/u/FrankFang)\
**Replies:** 3\
**Last updated:** [December 10, 2017, 8:32pm UTC](https://meta.discourse.org/t/sending-email-failed-with-net-smtpserverbusy-440-mail-from-account-doesnt-conform-with-authentication/75790 "2017-12-10T20:32:25Z")

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Here is my smtp settings in app.yml 1 DISCOURSE\_SMTP\_ADDRESS: 'smtp.xxx.com' 2 DISCOURSE\_SMTP\_PORT: 25 3 DISCOURSE\_SMTP\_USER\_NAME: 'no-reply@yyy.com' 4 DISCOURSE\_SMTP\_PASSWORD: '\*\*\*' 5 DISCOURSE\_SMTP…

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## [SMF TO Discourse with Wordpress?](https://meta.discourse.org/t/smf-to-discourse-with-wordpress/75717)

<div class="topic-metadata">

**Author:** [@ninermac](https://meta.discourse.org/u/ninermac)\
**Replies:** 3\
**Last updated:** [December 10, 2017, 5:09am UTC](https://meta.discourse.org/t/smf-to-discourse-with-wordpress/75717 "2017-12-10T05:09:35Z")

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I have a large SMF install. It’s over half a million posts. My goal is to port over to Discourse with a wordpress front end. The question is, what would that process look like. I’ve tested imports of smf to Discourse, …

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## [A few questions about WP Discourse](https://meta.discourse.org/t/a-few-questions-about-wp-discourse/75752)

<div class="topic-metadata">

**Author:** [@Canapin](https://meta.discourse.org/u/Canapin)\
**Replies:** 3\
**Last updated:** [December 9, 2017, 11:13pm UTC](https://meta.discourse.org/t/a-few-questions-about-wp-discourse/75752 "2017-12-09T23:13:49Z")

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Hi! I have a Wordpress blog which I connected to a Discourse forum through WP Discourse. WP Posts and comments are synchronized with Discourse through Discourse API. About the SSO, from what I understand, two choices a…

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## [Latest update 502 error?](https://meta.discourse.org/t/latest-update-502-error/75732)

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**Author:** [@8BIT](https://meta.discourse.org/u/8BIT)\
**Replies:** 5\
**Last updated:** [December 9, 2017, 10:22pm UTC](https://meta.discourse.org/t/latest-update-502-error/75732 "2017-12-09T22:22:12Z")

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i’m getting a 502 now… only thing that i had done recently is update via web to the latest build. i’ve tried restarting hard, then doing your typical restart and rebuild … no dice.

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## [Can't send mail -- unprocessable entity](https://meta.discourse.org/t/cant-send-mail-unprocessable-entity/75195)

<div class="topic-metadata">

**Author:** [@pfaffman](https://meta.discourse.org/u/pfaffman)\
**Replies:** 4\
**Last updated:** [December 9, 2017, 2:46pm UTC](https://meta.discourse.org/t/cant-send-mail-unprocessable-entity/75195 "2017-12-09T14:46:45Z")

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I’ve set up a new site, using my script that calls discourse-setup like a normal person would. Email is not going out. It never shows up in the mailgun logs. I’ve double-checked the password/username and switched from p…

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## [Instance broken cannot load such file simple-rss](https://meta.discourse.org/t/instance-broken-cannot-load-such-file-simple-rss/75725)

<div class="topic-metadata">

**Author:** [@ZackFea](https://meta.discourse.org/u/ZackFea)\
**Replies:** 2\
**Last updated:** [December 9, 2017, 10:30am UTC](https://meta.discourse.org/t/instance-broken-cannot-load-such-file-simple-rss/75725 "2017-12-09T10:30:00Z")

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I did add a new plugin and got automatic the last version. ./launcher cleanup ./launcher rebuild app end in this error: LoadError: cannot load such file -- simple-rss Here is the full log: I, \[2017-12-09T10:07:24.95…

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