# Support

**URL:** https://meta.discourse.org/c/support/6.md?page=812

[Latest](https://meta.discourse.org/latest.md) · [Categories](https://meta.discourse.org/categories.md) · [Tags](https://meta.discourse.org/tags.md)

**Page:** 813

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## [Instance broken cannot load such file simple-rss](https://meta.discourse.org/t/instance-broken-cannot-load-such-file-simple-rss/75725)

<div class="topic-metadata">

**Author:** [@ZackFea](https://meta.discourse.org/u/ZackFea)\
**Replies:** 2\
**Last updated:** [December 9, 2017, 10:30am UTC](https://meta.discourse.org/t/instance-broken-cannot-load-such-file-simple-rss/75725 "2017-12-09T10:30:00Z")

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I did add a new plugin and got automatic the last version. ./launcher cleanup ./launcher rebuild app end in this error: LoadError: cannot load such file -- simple-rss Here is the full log: I, \[2017-12-09T10:07:24.95…

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## [SMTP Email Doesn't Work on Synology DSM 6](https://meta.discourse.org/t/smtp-email-doesnt-work-on-synology-dsm-6/75531)

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**Author:** [@Tyson](https://meta.discourse.org/u/Tyson)\
**Replies:** 6\
**Last updated:** [December 7, 2017, 8:34pm UTC](https://meta.discourse.org/t/smtp-email-doesnt-work-on-synology-dsm-6/75531 "2017-12-07T20:34:11Z")

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I installed Discourse on a Synology RackStation using the Discourse Docker package from the Synology Package Center. It shows the package is published by Civilized Discourse Construction Kit so I assume it’s an officiall…

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## [Something falsely triggering poll creation error following Discobot tutorial](https://meta.discourse.org/t/something-falsely-triggering-poll-creation-error-following-discobot-tutorial/75638)

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**Author:** [@pfaffman](https://meta.discourse.org/u/pfaffman)\
**Replies:** 1\
**Last updated:** [December 7, 2017, 7:38pm UTC](https://meta.discourse.org/t/something-falsely-triggering-poll-creation-error-following-discobot-tutorial/75638 "2017-12-07T19:38:40Z")

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I have a client who has several users who are being told that they cannot create polls when following the Discobot tutorial, even though they are not creating a poll. I can’t replicate it, but it sounds like they are get…

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## [How can staff search invisible topics?](https://meta.discourse.org/t/how-can-staff-search-invisible-topics/75545)

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**Author:** [@SidV](https://meta.discourse.org/u/SidV)\
**Replies:** 2\
**Last updated:** [December 6, 2017, 6:02pm UTC](https://meta.discourse.org/t/how-can-staff-search-invisible-topics/75545 "2017-12-06T18:02:38Z")

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Hi. How should staff search invisible topics? I mean, if there is some method to search it. I use Data Explorer, and I made this query and saved me! SELECT id, user\_id, title, views FROM topics WHERE visible = false …

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## [How to setup automatic updates for Ubuntu running Discourse?](https://meta.discourse.org/t/how-to-setup-automatic-updates-for-ubuntu-running-discourse/63501)

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**Author:** [@mhwebee](https://meta.discourse.org/u/mhwebee)\
**Replies:** 8\
**Last updated:** [December 6, 2017, 1:19am UTC](https://meta.discourse.org/t/how-to-setup-automatic-updates-for-ubuntu-running-discourse/63501 "2017-12-06T01:19:49Z")

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DigitalOcean VM - In Ubuntu (16.04.2) I used the “dpkg-reconfigure -plow unattended-upgrades” command, but I get this return “update-rc.d: warning: start and stop actions are no longer supported; falling back to defaults…

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## [DISCOURSE\_SMTP\_PASSWORD change failed](https://meta.discourse.org/t/discourse-smtp-password-change-failed/75441)

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**Author:** [@Pravi7434](https://meta.discourse.org/u/Pravi7434)\
**Replies:** 5\
**Last updated:** [December 5, 2017, 9:51pm UTC](https://meta.discourse.org/t/discourse-smtp-password-change-failed/75441 "2017-12-05T21:51:46Z")

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Hello, I got above mentioned error while installing discourse on aws ec2. The problem was with my SES smtp password ( AmQ/22sNDN2Bg5vS+zH3IDfy+lfmF3OgGg/CnsAZMg90 ). Later I changed the password to one without any speci…

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## [Email invites show http link instead of https?](https://meta.discourse.org/t/email-invites-show-http-link-instead-of-https/75431)

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**Author:** [@Richie](https://meta.discourse.org/u/Richie)\
**Replies:** 3\
**Last updated:** [December 5, 2017, 1:52pm UTC](https://meta.discourse.org/t/email-invites-show-http-link-instead-of-https/75431 "2017-12-05T13:52:17Z")

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Hey everyone, I’m hoping this isn’t just a setting that I’ve missed :blush: My Discourse runs on https but when I send out email invites to new users, the link at the bottom of the invite email displays a HTTP link, ra…

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## [Digital Ocean $15 vs $20, what is a better option for Discourse?](https://meta.discourse.org/t/digital-ocean-15-vs-20-what-is-a-better-option-for-discourse/75308)

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**Author:** [@meglio](https://meta.discourse.org/u/meglio)\
**Replies:** 7\
**Last updated:** [December 5, 2017, 7:56am UTC](https://meta.discourse.org/t/digital-ocean-15-vs-20-what-is-a-better-option-for-discourse/75308 "2017-12-05T07:56:56Z")

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Digital Ocean is a recommended provider for Discourse self-hosting. It recently introduced a $15 / mo plan. Compare it to $10 and $20 plans that were there and are still an option: It is interesting that the $15 opt…

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## [How can I customize the advice sheets?](https://meta.discourse.org/t/how-can-i-customize-the-advice-sheets/75349)

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**Author:** [@brianhicks](https://meta.discourse.org/u/brianhicks)\
**Replies:** 3\
**Last updated:** [December 5, 2017, 4:31am UTC](https://meta.discourse.org/t/how-can-i-customize-the-advice-sheets/75349 "2017-12-05T04:31:07Z")

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Discourse has things like “Your topics is similar to…” and “Welcome to discourse meta!” that appear in the right-hand side of the editor when composing a new topic. I’m not sure what these are called, and have been refer…

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## [Latest update requires cache purge in CloudFlare](https://meta.discourse.org/t/latest-update-requires-cache-purge-in-cloudflare/73166)

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**Author:** [@barreeeiroo](https://meta.discourse.org/u/barreeeiroo)\
**Replies:** 70\
**Last updated:** [December 5, 2017, 4:28am UTC](https://meta.discourse.org/t/latest-update-requires-cache-purge-in-cloudflare/73166 "2017-12-05T04:28:28Z")

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I think if you access to my community is enough to see the problem :confused: EVEN ON SAFE MODE IS BROKEN

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## [Design Broken after Upgrade due to Cloudflare](https://meta.discourse.org/t/design-broken-after-upgrade-due-to-cloudflare/75383)

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**Author:** [@olivermark83](https://meta.discourse.org/u/olivermark83)\
**Replies:** 2\
**Last updated:** [December 4, 2017, 11:00pm UTC](https://meta.discourse.org/t/design-broken-after-upgrade-due-to-cloudflare/75383 "2017-12-04T23:00:01Z")

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Ive upgraded my community page to v1.9.0.beta15 +60 it looks very strange now :slight\_smile: you can check my page at www.didyc.de i hope you can help me to solve it

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## [How to turn off Discourse email verification?](https://meta.discourse.org/t/how-to-turn-off-discourse-email-verification/75365)

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**Author:** [@Alexander\_Oskin](https://meta.discourse.org/u/Alexander_Oskin)\
**Replies:** 3\
**Last updated:** [December 4, 2017, 8:12pm UTC](https://meta.discourse.org/t/how-to-turn-off-discourse-email-verification/75365 "2017-12-04T20:12:38Z")

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We use our Wordpress instance as SSO provider for Discourse. After user registered Wordpress account he confirm his email address. But when he trying to log in to Discourse he asked by Discourse to confirm his email agai…

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## [Configuring email SMTP settings just isn't working](https://meta.discourse.org/t/configuring-email-smtp-settings-just-isnt-working/75341)

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**Author:** [@Frank\_Bailey](https://meta.discourse.org/u/Frank_Bailey)\
**Replies:** 2\
**Last updated:** [December 4, 2017, 5:11pm UTC](https://meta.discourse.org/t/configuring-email-smtp-settings-just-isnt-working/75341 "2017-12-04T17:11:17Z")

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Hi folks. I try not to post unless I’m really, truly stuck. I’ve installed Discourse as a Docker container in Ubuntu 16.04 which is a guest VM in VirtualBox with a Windows 10 host. The installation was successful, howeve…

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## [Does it make any sense to colocate your own hardware for running a single Discourse instance?](https://meta.discourse.org/t/does-it-make-any-sense-to-colocate-your-own-hardware-for-running-a-single-discourse-instance/75310)

<div class="topic-metadata">

**Author:** [@meglio](https://meta.discourse.org/u/meglio)\
**Replies:** 2\
**Last updated:** [December 4, 2017, 6:51am UTC](https://meta.discourse.org/t/does-it-make-any-sense-to-colocate-your-own-hardware-for-running-a-single-discourse-instance/75310 "2017-12-04T06:51:43Z")

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Are there any preconditions for running a single Discourse instance on your own hardware (colocation), rather than renting a VPS (e.g. Digital Ocean) or a dedicated server (e.g. Softlayer or Hetzner)? I’ve never had an …

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## [Voting Feature / Poll](https://meta.discourse.org/t/voting-feature-poll/75292)

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**Author:** [@jousefm](https://meta.discourse.org/u/jousefm)\
**Replies:** 2\
**Last updated:** [December 3, 2017, 11:28pm UTC](https://meta.discourse.org/t/voting-feature-poll/75292 "2017-12-03T23:28:02Z")

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Hi guys! Is there a voting feature implemented where users can vote multiple times (like a counter) as well as adding their own issue to the vote application? Thanks a lot and cheers!

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## [Leverage browser caching for logo](https://meta.discourse.org/t/leverage-browser-caching-for-logo/75256)

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**Author:** [@dfriestedt](https://meta.discourse.org/u/dfriestedt)\
**Replies:** 2\
**Last updated:** [December 3, 2017, 10:38am UTC](https://meta.discourse.org/t/leverage-browser-caching-for-logo/75256 "2017-12-03T10:38:55Z")

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I’m running a pagespeed test on my site, discuss.endurancelab.fit. One result indicates the logo is not cached. Is there something I can do to cache the logo, or should I forget this? https://s3.us-east-2.amazonaws.co…

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## [Prevent Slack from unfurling anything for login-required sites](https://meta.discourse.org/t/prevent-slack-from-unfurling-anything-for-login-required-sites/75233)

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**Author:** [@mcwumbly](https://meta.discourse.org/u/mcwumbly)\
**Replies:** 5\
**Last updated:** [December 2, 2017, 9:25pm UTC](https://meta.discourse.org/t/prevent-slack-from-unfurling-anything-for-login-required-sites/75233 "2017-12-02T21:25:18Z")

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Our Discourse instance is private and we use the discourse-slackdoor plugin to allow Slack to unfurl the contents of posts that are shared in our private Slack. But Slack still tries to do it’s own unfurling of the link…

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## [SSO avatar sync not working due to incorrect HTTP HEAD response](https://meta.discourse.org/t/sso-avatar-sync-not-working-due-to-incorrect-http-head-response/74979)

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**Author:** [@Dany](https://meta.discourse.org/u/Dany)\
**Replies:** 13\
**Last updated:** [December 1, 2017, 12:47pm UTC](https://meta.discourse.org/t/sso-avatar-sync-not-working-due-to-incorrect-http-head-response/74979 "2017-12-01T12:47:57Z")

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My main website is connected to my discourse application with SSO activated. Evrything work fine but the avatar syncing between website discourse. I read all the thread about this and didn’t find any solution. I have …

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## [How to remove someone from a Message?](https://meta.discourse.org/t/how-to-remove-someone-from-a-message/29518)

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**Author:** [@downey](https://meta.discourse.org/u/downey)\
**Replies:** 11\
**Last updated:** [December 2, 2017, 8:10pm UTC](https://meta.discourse.org/t/how-to-remove-someone-from-a-message/29518 "2017-12-02T20:10:33Z")

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I know it’s possible to add people to a Message topic, but how does one remove a user?

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## [Allow some users to Schedule Publishing](https://meta.discourse.org/t/allow-some-users-to-schedule-publishing/75229)

<div class="topic-metadata">

**Author:** [@ZackFea](https://meta.discourse.org/u/ZackFea)\
**Replies:** 6\
**Last updated:** [December 2, 2017, 11:06am UTC](https://meta.discourse.org/t/allow-some-users-to-schedule-publishing/75229 "2017-12-02T11:06:24Z")

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As a admin I am able to create an unlisted topic and schedule the publishing using the topic timer. This is awesome feature and I would like to allow a specific group of users to do this. As there no group based permis…

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## [Understanding email in functionality](https://meta.discourse.org/t/understanding-email-in-functionality/74097)

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**Author:** [@Neil\_Brooks2](https://meta.discourse.org/u/Neil_Brooks2)\
**Replies:** 15\
**Last updated:** [December 1, 2017, 11:02pm UTC](https://meta.discourse.org/t/understanding-email-in-functionality/74097 "2017-12-01T23:02:22Z")

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HI, I notice that its possible to turn on the facility for people to send an email to a specific email address which in turn will post their reply as a new topic or perhaps a response to a topic. Does this person need …

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## [User list without statistics](https://meta.discourse.org/t/user-list-without-statistics/75088)

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**Author:** [@testingsoftware](https://meta.discourse.org/u/testingsoftware)\
**Replies:** 4\
**Last updated:** [December 1, 2017, 12:23am UTC](https://meta.discourse.org/t/user-list-without-statistics/75088 "2017-12-01T00:23:09Z")

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Hi, Enable users directory give the option to see a list of all users. I would like to give this option to our users but I would like it to be only a list, without displaying the interaction count for each user. Is th…

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## [Can I add a OAuth login to an existing account?](https://meta.discourse.org/t/can-i-add-a-oauth-login-to-an-existing-account/75128)

<div class="topic-metadata">

**Author:** [@brianhicks](https://meta.discourse.org/u/brianhicks)\
**Replies:** 4\
**Last updated:** [November 30, 2017, 10:16pm UTC](https://meta.discourse.org/t/can-i-add-a-oauth-login-to-an-existing-account/75128 "2017-11-30T22:16:02Z")

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I’m setting our Discourse site up and would like to test OAuth logins without having to create a bunch of users. Is there a way I can add an OAuth login to my email/password account? I don’t see anything in the user pref…

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## [Bulk Invite from File resets the Invite Forum Mailer customized text](https://meta.discourse.org/t/bulk-invite-from-file-resets-the-invite-forum-mailer-customized-text/67606)

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**Author:** [@Nicholas\_Tolstoshev](https://meta.discourse.org/u/Nicholas_Tolstoshev)\
**Replies:** 17\
**Last updated:** [November 30, 2017, 4:13pm UTC](https://meta.discourse.org/t/bulk-invite-from-file-resets-the-invite-forum-mailer-customized-text/67606 "2017-11-30T16:13:04Z")

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This started happening after I upgraded to v1.9.0.beta5 +30. When I do a bulk invite from file, I change the Invite Forum Mailer text to be specific for that set of invitations. Then I change it back to a different tex…

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## [Installing a plugin on a hosted plan?](https://meta.discourse.org/t/installing-a-plugin-on-a-hosted-plan/75059)

<div class="topic-metadata">

**Author:** [@guaiasilk](https://meta.discourse.org/u/guaiasilk)\
**Replies:** 5\
**Last updated:** [November 30, 2017, 4:47am UTC](https://meta.discourse.org/t/installing-a-plugin-on-a-hosted-plan/75059 "2017-11-30T04:47:56Z")

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I’m not very techy (at all) and want to use Discourse to build my online community on. I’ve got it set up with my domain and started to get the hang of using it and customizing the basics. I wanted to install a plugin, …

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## [NOQUEUE: reject using Direct Email Delivery](https://meta.discourse.org/t/noqueue-reject-using-direct-email-delivery/75054)

<div class="topic-metadata">

**Author:** [@dfriestedt](https://meta.discourse.org/u/dfriestedt)\
**Replies:** 3\
**Last updated:** [November 30, 2017, 1:15am UTC](https://meta.discourse.org/t/noqueue-reject-using-direct-email-delivery/75054 "2017-11-30T01:15:41Z")

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I have a new discourse installation and am setting up Direct Email Delivery according to these instructions: \[Configure direct-delivery incoming email for self-hosted sites with Mail-Receiver\] I have this working on a …

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## [Watched Words and Personal/Private Messages](https://meta.discourse.org/t/watched-words-and-personal-private-messages/75039)

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**Author:** [@RobMeade](https://meta.discourse.org/u/RobMeade)\
**Replies:** 4\
**Last updated:** [November 29, 2017, 10:37pm UTC](https://meta.discourse.org/t/watched-words-and-personal-private-messages/75039 "2017-11-29T22:37:17Z")

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Hi, I just wanted to ask whether it was already known that when using the Watched Words functionality, Discourse flags PMs? I do have Admin access, but I don’t think ordinarily I would see messages sent to another user…

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## [Creating a table of content like shown below?](https://meta.discourse.org/t/creating-a-table-of-content-like-shown-below/75024)

<div class="topic-metadata">

**Author:** [@Roland\_W](https://meta.discourse.org/u/Roland_W)\
**Replies:** 7\
**Last updated:** [November 29, 2017, 6:18pm UTC](https://meta.discourse.org/t/creating-a-table-of-content-like-shown-below/75024 "2017-11-29T18:18:06Z")

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Hi there, first of all, I´d like to say, that discourse is great. I really aprecciate the work of the developers. We just set up a new chat-forum and now we are trying to organize some wiki-styled things. In the “how-t…

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## [Can images/files become orphaned?](https://meta.discourse.org/t/can-images-files-become-orphaned/75006)

<div class="topic-metadata">

**Author:** [@RobMeade](https://meta.discourse.org/u/RobMeade)\
**Replies:** 2\
**Last updated:** [November 29, 2017, 11:04am UTC](https://meta.discourse.org/t/can-images-files-become-orphaned/75006 "2017-11-29T11:04:43Z")

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Hi, Just a bit of a general question if I may. I have wondered a few times what happens to files/images once they are uploaded and was wondering if someone could enlighten me. We have a hosted solution. From time to …

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## [No-Parse option for posts?](https://meta.discourse.org/t/no-parse-option-for-posts/74927)

<div class="topic-metadata">

**Author:** [@Biscuit](https://meta.discourse.org/u/Biscuit)\
**Replies:** 6\
**Last updated:** [November 29, 2017, 7:05am UTC](https://meta.discourse.org/t/no-parse-option-for-posts/74927 "2017-11-29T07:05:14Z")

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VBulletin has NOPARSE tags that stop it from processing any HTML positioned between the tags, within a post. This allows people to post messages explaining how to do certain markup commands, without it actually resolvin…

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