# Support

**URL:** https://meta.discourse.org/c/support/6.md?page=815

[Latest](https://meta.discourse.org/latest.md) · [Categories](https://meta.discourse.org/categories.md) · [Tags](https://meta.discourse.org/tags.md)

**Page:** 816

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## [Wrong domain name extension in welkcom email](https://meta.discourse.org/t/wrong-domain-name-extension-in-welkcom-email/74049)

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**Author:** [@Jaya\_Kuipers](https://meta.discourse.org/u/Jaya_Kuipers)\
**Replies:** 8\
**Last updated:** [November 15, 2017, 4:13am UTC](https://meta.discourse.org/t/wrong-domain-name-extension-in-welkcom-email/74049 "2017-11-15T04:13:00Z")

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I’ve installed an discrouse on an digitalocean droplet and setup email with mailgun. Everything works well. But new users get an email with an wrong baseurl. the domain extension should be .nl for my installation but…

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## [Trying do a disqus import, hit with superclass mismatch for class Attribute error](https://meta.discourse.org/t/trying-do-a-disqus-import-hit-with-superclass-mismatch-for-class-attribute-error/73875)

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**Author:** [@Quintin\_Par](https://meta.discourse.org/u/Quintin_Par)\
**Replies:** 3\
**Last updated:** [November 14, 2017, 10:11pm UTC](https://meta.discourse.org/t/trying-do-a-disqus-import-hit-with-superclass-mismatch-for-class-attribute-error/73875 "2017-11-14T22:11:22Z")

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Trying to do a disqus comments import root@ss-app:/var/www/discourse/script/import\_scripts# RAILS\_ENV=production ruby disqus.rb --file=/tmp/disqus-export.xml --dry\_run and I am hit with this error root@ss-app:/var/www…

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## [Visually Disable Features that aren't Available at a Given Trust Level](https://meta.discourse.org/t/visually-disable-features-that-arent-available-at-a-given-trust-level/66529)

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**Author:** [@RyanK](https://meta.discourse.org/u/RyanK)\
**Replies:** 3\
**Last updated:** [November 14, 2017, 7:57pm UTC](https://meta.discourse.org/t/visually-disable-features-that-arent-available-at-a-given-trust-level/66529 "2017-11-14T19:57:17Z")

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We have pretty low thresholds for moving to Trust Level 1, but we are still getting frustrated feedback from users who are not yet able to create a topic but don’t realize until after they compose their post. Is it poss…

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## [How do I make "Onebox" look better?](https://meta.discourse.org/t/how-do-i-make-onebox-look-better/74058)

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**Author:** [@inkdrop](https://meta.discourse.org/u/inkdrop)\
**Replies:** 2\
**Last updated:** [November 14, 2017, 4:41pm UTC](https://meta.discourse.org/t/how-do-i-make-onebox-look-better/74058 "2017-11-14T16:41:59Z")

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When I post a facebook link into my forum it shows a pretty unsexy looking summary… I’ve been doing a lot of searching and found one plugin GitHub - vinkashq/discourse-facebook-onebox: Facebook Onebox plugin for Discours…

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## [Trying to use a large top logo - unsuccessfully!](https://meta.discourse.org/t/trying-to-use-a-large-top-logo-unsuccessfully/73855)

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**Author:** [@Richie](https://meta.discourse.org/u/Richie)\
**Replies:** 12\
**Last updated:** [November 14, 2017, 3:14pm UTC](https://meta.discourse.org/t/trying-to-use-a-large-top-logo-unsuccessfully/73855 "2017-11-14T15:14:30Z")

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Hi everyone, I’m struggling to get a large-size top logo to display properly and I’m wondering if someone could help me out. I’ve taken some code from both @simon and @Nick\_Putman from this thread (which is a couple of…

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## [Amazon AWS S3 bucket names with dots are not allowed](https://meta.discourse.org/t/amazon-aws-s3-bucket-names-with-dots-are-not-allowed/74048)

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**Author:** [@uwe\_keim](https://meta.discourse.org/u/uwe_keim)\
**Replies:** 1\
**Last updated:** [November 14, 2017, 1:11pm UTC](https://meta.discourse.org/t/amazon-aws-s3-bucket-names-with-dots-are-not-allowed/74048 "2017-11-14T13:11:21Z")

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Although this thread was closed, I’m still unable to use bucket names with dots in it. Did I misunderstood the thread, or is this a regression?

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## [Email log errors reported](https://meta.discourse.org/t/email-log-errors-reported/72960)

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**Author:** [@Fsantiago](https://meta.discourse.org/u/Fsantiago)\
**Replies:** 6\
**Last updated:** [November 14, 2017, 12:34pm UTC](https://meta.discourse.org/t/email-log-errors-reported/72960 "2017-11-14T12:34:52Z")

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Every now and then my admin dashboard tells me I have x number of errors in a 24 hour span. I review the logs and they typically appear as: Job exception: execution expired 6 Oct 10:17 pm Job exception: Found two rules…

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## [View all topics in category filter by date created](https://meta.discourse.org/t/view-all-topics-in-category-filter-by-date-created/74009)

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**Author:** [@Martin\_Cash](https://meta.discourse.org/u/Martin_Cash)\
**Replies:** 2\
**Last updated:** [November 13, 2017, 9:48pm UTC](https://meta.discourse.org/t/view-all-topics-in-category-filter-by-date-created/74009 "2017-11-13T21:48:23Z")

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I need to look through all topics that were created in a specific category within a specific date range. Any way to do that?

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## [How can I see in the topics list topics where I have participated?](https://meta.discourse.org/t/how-can-i-see-in-the-topics-list-topics-where-i-have-participated/37681)

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**Author:** [@skozz](https://meta.discourse.org/u/skozz)\
**Replies:** 9\
**Last updated:** [November 13, 2017, 1:38pm UTC](https://meta.discourse.org/t/how-can-i-see-in-the-topics-list-topics-where-i-have-participated/37681 "2017-11-13T13:38:31Z")

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Before of all sorry if this issue is duplicated, I searched before post my doubt without success. In our forum we need somehow to display in the topics list when an user has participated the topic. Like the blue bullet …

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## [How to specify alternate configuration in multisite](https://meta.discourse.org/t/how-to-specify-alternate-configuration-in-multisite/62441)

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**Author:** [@pfaffman](https://meta.discourse.org/u/pfaffman)\
**Replies:** 23\
**Last updated:** [November 13, 2017, 5:38am UTC](https://meta.discourse.org/t/how-to-specify-alternate-configuration-in-multisite/62441 "2017-11-13T05:38:12Z")

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I have a multisite instance & when I try to reset password for an admin user (the only user), I receive the email, but clicking the link just takes me to the home page, not logged in, and no prompt to change the password…

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## [Can't downgrade from beta to stable](https://meta.discourse.org/t/cant-downgrade-from-beta-to-stable/70838)

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**Author:** [@David\_Park](https://meta.discourse.org/u/David_Park)\
**Replies:** 7\
**Last updated:** [November 13, 2017, 4:41am UTC](https://meta.discourse.org/t/cant-downgrade-from-beta-to-stable/70838 "2017-11-13T04:41:47Z")

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Created a Discourse server from DO. It was running v1.9.0 beta 10 +87. When I try to use the stable version: 1.8.7, SSO stopped working and getting error like this. Failed to create or lookup user: PG::RaiseException: …

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## [Private message time messed up](https://meta.discourse.org/t/private-message-time-messed-up/73906)

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**Author:** [@nsuchy](https://meta.discourse.org/u/nsuchy)\
**Replies:** 25\
**Last updated:** [November 13, 2017, 2:51am UTC](https://meta.discourse.org/t/private-message-time-messed-up/73906 "2017-11-13T02:51:52Z")

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The message I sent says 7 hours ago when it was sent one minute ago. The admin panel shows the user was on one minute ago. So confused :confused: is this bug or something I did

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## [Planning disk partitions](https://meta.discourse.org/t/planning-disk-partitions/73910)

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**Author:** [@TerminalAddict](https://meta.discourse.org/u/TerminalAddict)\
**Replies:** 2\
**Last updated:** [November 13, 2017, 2:22am UTC](https://meta.discourse.org/t/planning-disk-partitions/73910 "2017-11-13T02:22:42Z")

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I’m in the process of planning disk partitions. am I right in assuming all the docker stuff that takes up disk space is in /var/lib/docker presently /var/lib/docker is taking about 5gb could I create a mount to manage…

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## [How to hide admins from /about page](https://meta.discourse.org/t/how-to-hide-admins-from-about-page/43678)

<div class="topic-metadata">

**Author:** [@cpradio](https://meta.discourse.org/u/cpradio)\
**Replies:** 7\
**Last updated:** [November 12, 2017, 11:51pm UTC](https://meta.discourse.org/t/how-to-hide-admins-from-about-page/43678 "2017-11-12T23:51:56Z")

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Okay, so I’m a bit confused. When I visit About - Boing Boing BBS, I notice they have 10 admins listed. Now I’m sure there are more that have admin access, but they are not shown on the about page, such as @codinghorror. …

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## [How do I create a link which opens Create Topic?](https://meta.discourse.org/t/how-do-i-create-a-link-which-opens-create-topic/73881)

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**Author:** [@Andy\_White1](https://meta.discourse.org/u/Andy_White1)\
**Replies:** 10\
**Last updated:** [November 11, 2017, 9:29pm UTC](https://meta.discourse.org/t/how-do-i-create-a-link-which-opens-create-topic/73881 "2017-11-11T21:29:28Z")

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We would like to create a link from some text in the Category Description. which opens Create Topic dialogue page (Just as the Create new Topic text link does.) Here is the page on our site where the question is posed M…

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## [SSO Avatar Not Updating](https://meta.discourse.org/t/sso-avatar-not-updating/25569)

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**Author:** [@Grex315](https://meta.discourse.org/u/Grex315)\
**Replies:** 22\
**Last updated:** [November 11, 2017, 7:05pm UTC](https://meta.discourse.org/t/sso-avatar-not-updating/25569 "2017-11-11T19:05:17Z")

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I have SSO setup with WordPress and have the SSO Avatar override setting set on discourse so that it uses the avatar URL from my WordPress site. However it does not seem to update if the person is using Gravatar and cha…

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## [Detect if a topic has a new post](https://meta.discourse.org/t/detect-if-a-topic-has-a-new-post/73880)

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**Author:** [@jordan1909](https://meta.discourse.org/u/jordan1909)\
**Replies:** 3\
**Last updated:** [November 11, 2017, 1:26pm UTC](https://meta.discourse.org/t/detect-if-a-topic-has-a-new-post/73880 "2017-11-11T13:26:23Z")

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I needed to determine if it was possible to: Detect when a new post is submitted via client side Reason: We do a lot of support here. We do not want “stale” cases to go unanswered or slip through the cracks. ==\> If …

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## [State of disqus to discourse importer](https://meta.discourse.org/t/state-of-disqus-to-discourse-importer/73844)

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**Author:** [@Quintin\_Par](https://meta.discourse.org/u/Quintin_Par)\
**Replies:** 6\
**Last updated:** [November 11, 2017, 2:43am UTC](https://meta.discourse.org/t/state-of-disqus-to-discourse-importer/73844 "2017-11-11T02:43:57Z")

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I am trying to migrate my comments from disqus to discourse and came across these comments https://meta.discourse.org/t/migrating-from-disqus-to-discourse-for-static-blog-comments/19947/22?u=quintin\_par I couldn’t find…

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## [What is the best SSO approach?](https://meta.discourse.org/t/what-is-the-best-sso-approach/73462)

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**Author:** [@dylanb](https://meta.discourse.org/u/dylanb)\
**Replies:** 11\
**Last updated:** [November 10, 2017, 6:53pm UTC](https://meta.discourse.org/t/what-is-the-best-sso-approach/73462 "2017-11-10T18:53:16Z")

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I have created a bit of a mess with logins from various different services on my website and am working to consolidate things. Currently, I have Disqus Comments, Discourse Forum, WordPress Users (for subscriptions/membe…

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## [Validation email expired](https://meta.discourse.org/t/validation-email-expired/73679)

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**Author:** [@testingsoftware](https://meta.discourse.org/u/testingsoftware)\
**Replies:** 5\
**Last updated:** [November 10, 2017, 12:24pm UTC](https://meta.discourse.org/t/validation-email-expired/73679 "2017-11-10T12:24:42Z")

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Hi, What is the best way to resend a validation email if the original one has expired? Thanks. a.

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## [Maximum Number of Search Results?](https://meta.discourse.org/t/maximum-number-of-search-results/73683)

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**Author:** [@RobMeade](https://meta.discourse.org/u/RobMeade)\
**Replies:** 12\
**Last updated:** [November 10, 2017, 12:04am UTC](https://meta.discourse.org/t/maximum-number-of-search-results/73683 "2017-11-10T00:04:31Z")

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Hi, Just wondered whether there is a maximum number of search results being set in the background of Discourse at all? I wanted to see how many of the automated topics we have that are created have any responses, I fou…

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## [Linking to User Mailbox](https://meta.discourse.org/t/linking-to-user-mailbox/73795)

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**Author:** [@DMRF](https://meta.discourse.org/u/DMRF)\
**Replies:** 2\
**Last updated:** [November 9, 2017, 8:57pm UTC](https://meta.discourse.org/t/linking-to-user-mailbox/73795 "2017-11-09T20:57:55Z")

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hello, I have a strange question. Is there any way to create a link that sends each user to their own messages page? For example, the link on Meta for my own profile is Is there any way to create a link that allows …

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## [Verify if user is already logged (SSO with Saml2 + Discourse-Saml)](https://meta.discourse.org/t/verify-if-user-is-already-logged-sso-with-saml2-discourse-saml/73213)

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**Author:** [@murillocr](https://meta.discourse.org/u/murillocr)\
**Replies:** 0\
**Last updated:** [November 1, 2017, 1:47pm UTC](https://meta.discourse.org/t/verify-if-user-is-already-logged-sso-with-saml2-discourse-saml/73213 "2017-11-01T13:47:12Z")

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Hello everyone, We successfully implemented the SAML2 authentication using Discourse-SAML plugin. It works great when you click in the “with SAML” button in the login page. Now, we want that if the user is already logge…

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## [Threading for email-only topics seems broken](https://meta.discourse.org/t/threading-for-email-only-topics-seems-broken/73523)

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**Author:** [@gwmngilfen](https://meta.discourse.org/u/gwmngilfen)\
**Replies:** 4\
**Last updated:** [November 9, 2017, 11:06am UTC](https://meta.discourse.org/t/threading-for-email-only-topics-seems-broken/73523 "2017-11-09T11:06:46Z")

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Hi all, I’m currently preparing a migration from Google Groups to Discourse (yep, another one, love the importer by the way). Hitting a slight snag with threading on topics created by emails though. Let me see if I can …

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## [PM Reply Block for certain Group / Category/ Granted Badge Users](https://meta.discourse.org/t/pm-reply-block-for-certain-group-category-granted-badge-users/73745)

<div class="topic-metadata">

**Author:** [@dimu001](https://meta.discourse.org/u/dimu001)\
**Replies:** 4\
**Last updated:** [November 9, 2017, 8:28am UTC](https://meta.discourse.org/t/pm-reply-block-for-certain-group-category-granted-badge-users/73745 "2017-11-09T08:28:58Z")

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I was kind of looking some how Reply block for certain member base group. going through some setting on my site did not get expected results. any suggestion related this matter is welcome If I start a massage more than …

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## [Deleting Users on WP Deletes Them on Discourse?](https://meta.discourse.org/t/deleting-users-on-wp-deletes-them-on-discourse/73689)

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**Author:** [@charliel](https://meta.discourse.org/u/charliel)\
**Replies:** 3\
**Last updated:** [November 9, 2017, 12:17am UTC](https://meta.discourse.org/t/deleting-users-on-wp-deletes-them-on-discourse/73689 "2017-11-09T00:17:50Z")

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I couldn’t find anything on how this works exactly. We have SSO setup. What I’m wondering is, if I delete someone in WP and they have an account on Discourse because they’ve logged in or posted, will they also be deleted…

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## [Community login issue](https://meta.discourse.org/t/community-login-issue/73653)

<div class="topic-metadata">

**Author:** [@Martin\_Cash](https://meta.discourse.org/u/Martin_Cash)\
**Replies:** 3\
**Last updated:** [November 8, 2017, 3:10pm UTC](https://meta.discourse.org/t/community-login-issue/73653 "2017-11-08T15:10:11Z")

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I had two reports today of members that keep getting redirected to the “activate your email” page whenever they sign in. I talked to my SSO authentication guy and it looks like a problem with Discourse validating thier i…

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## [Auto-reply only triggering once](https://meta.discourse.org/t/auto-reply-only-triggering-once/73562)

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**Author:** [@jordan1909](https://meta.discourse.org/u/jordan1909)\
**Replies:** 26\
**Last updated:** [November 8, 2017, 3:27pm UTC](https://meta.discourse.org/t/auto-reply-only-triggering-once/73562 "2017-11-08T15:27:12Z")

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I have enabled email submissions and replies on our installation. Everything works beautiful minus one thing. We only allow submissions from registered users, the bounceback to unregistered users works perfectly the fir…

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## [Google bots/caching versus Discourses privacy features](https://meta.discourse.org/t/google-bots-caching-versus-discourses-privacy-features/73676)

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**Author:** [@Utopia](https://meta.discourse.org/u/Utopia)\
**Replies:** 6\
**Last updated:** [November 8, 2017, 11:46am UTC](https://meta.discourse.org/t/google-bots-caching-versus-discourses-privacy-features/73676 "2017-11-08T11:46:46Z")

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Hi all Apologies if this is a really simple question, with really simple answers. We’ve been using Discourse platform live for about a year now and loving it - with our only gripe being that when we reject a post in th…

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## [Automatic custom group assignment not working automatically](https://meta.discourse.org/t/automatic-custom-group-assignment-not-working-automatically/73645)

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**Author:** [@nilobject](https://meta.discourse.org/u/nilobject)\
**Replies:** 7\
**Last updated:** [November 8, 2017, 5:50am UTC](https://meta.discourse.org/t/automatic-custom-group-assignment-not-working-automatically/73645 "2017-11-08T05:50:01Z")

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I’m using the omnibus version of the distribution and am on Discourse 1.8.10. I created a custom group for my employees, and I entered in the “Users who register with an email domain that exactly matches one in this list…

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