# Support

**URL:** https://meta.discourse.org/c/support/6.md?page=818

[Latest](https://meta.discourse.org/latest.md) · [Categories](https://meta.discourse.org/categories.md) · [Tags](https://meta.discourse.org/tags.md)

**Page:** 819

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## [Supported file extensions](https://meta.discourse.org/t/supported-file-extensions/72695)

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**Author:** [@communitygal](https://meta.discourse.org/u/communitygal)\
**Replies:** 3\
**Last updated:** [October 24, 2017, 8:14pm UTC](https://meta.discourse.org/t/supported-file-extensions/72695 "2017-10-24T20:14:10Z")

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hi all, We are looking into which files our users may want to share on our instance. Some could be a malware nightmare! Are there any file extensions or uploads that aren’t supported on a hosted plan? Thanks, Emma

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## [Let's Encrypt: Azure hostname issue](https://meta.discourse.org/t/lets-encrypt-azure-hostname-issue/71972)

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**Author:** [@CyberSathya](https://meta.discourse.org/u/CyberSathya)\
**Replies:** 14\
**Last updated:** [October 14, 2017, 7:31am UTC](https://meta.discourse.org/t/lets-encrypt-azure-hostname-issue/71972 "2017-10-14T07:31:00Z")

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I’ve installed Discourse via Docker on a Ubuntu as mentioned in Set up Discourse in the cloud in under 30 minutes. The site works from localhost (ssh & port forward via putty). I’m trying to see if SSL is the reason I’m …

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## [Importing exported users csv](https://meta.discourse.org/t/importing-exported-users-csv/72643)

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**Author:** [@testingsoftware](https://meta.discourse.org/u/testingsoftware)\
**Replies:** 2\
**Last updated:** [October 23, 2017, 11:20pm UTC](https://meta.discourse.org/t/importing-exported-users-csv/72643 "2017-10-23T23:20:03Z")

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Hi, I see there is an “Export” option that will give me a CVS file with all the users details. I want to change all users trust levels and lock them at level 2. I could do this in the CVS file but then, is there a way…

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## [Invited groups not displayed anymore?](https://meta.discourse.org/t/invited-groups-not-displayed-anymore/72606)

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**Author:** [@thorbenegberts](https://meta.discourse.org/u/thorbenegberts)\
**Replies:** 2\
**Last updated:** [October 23, 2017, 9:50pm UTC](https://meta.discourse.org/t/invited-groups-not-displayed-anymore/72606 "2017-10-23T21:50:31Z")

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Hi there! We first noticed on 20th of October that groups that were invited to messages don’t show up in the list of participants. What we did: Write a message to somebody Invite group via @\[group name\] Notice appe…

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## [End of Life for Ubuntu 14.04 Trusty and Discourse 1.9.0.beta10?](https://meta.discourse.org/t/end-of-life-for-ubuntu-14-04-trusty-and-discourse-1-9-0-beta10/71886)

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**Author:** [@fearlessfrog](https://meta.discourse.org/u/fearlessfrog)\
**Replies:** 6\
**Last updated:** [October 23, 2017, 7:16pm UTC](https://meta.discourse.org/t/end-of-life-for-ubuntu-14-04-trusty-and-discourse-1-9-0-beta10/71886 "2017-10-23T19:16:11Z")

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I raised this in the how-to topic linked to the upgrade page, but it’s probably better off here. https://meta.discourse.org/t/how-do-i-manually-update-discourse-and-docker-image-to-latest/23325/111?u=fearlessfrog Essen…

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## [Notification icon not showing for topic replies](https://meta.discourse.org/t/notification-icon-not-showing-for-topic-replies/72568)

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**Author:** [@kuyashi](https://meta.discourse.org/u/kuyashi)\
**Replies:** 3\
**Last updated:** [October 23, 2017, 3:25am UTC](https://meta.discourse.org/t/notification-icon-not-showing-for-topic-replies/72568 "2017-10-23T03:25:41Z")

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Is there any reason why notifications would not be sent? I have tested by replying to topics between 2 users, however no notification alerts are sent. Only shows topic update alert/highlight in front page list. How…

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## [Mass-edit email of all users](https://meta.discourse.org/t/mass-edit-email-of-all-users/51687)

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**Author:** [@Raku](https://meta.discourse.org/u/Raku)\
**Replies:** 7\
**Last updated:** [October 21, 2017, 8:08pm UTC](https://meta.discourse.org/t/mass-edit-email-of-all-users/51687 "2017-10-21T20:08:40Z")

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Long story short: I screwed up an import from phpBB. :facepalm: Well okay, that’s not the full story. The import itself worked flawlessly! And at this point let me shout out to the whole team for creating an awesome pi…

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## [Is it possible to use Discourse-based accounts as only authorized WordPress comments?](https://meta.discourse.org/t/is-it-possible-to-use-discourse-based-accounts-as-only-authorized-wordpress-comments/72443)

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**Author:** [@Artashes](https://meta.discourse.org/u/Artashes)\
**Replies:** 8\
**Last updated:** [October 21, 2017, 6:36pm UTC](https://meta.discourse.org/t/is-it-possible-to-use-discourse-based-accounts-as-only-authorized-wordpress-comments/72443 "2017-10-21T18:36:23Z")

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My blog website is based on WordPress and the commenting is currently powered by Disqus platform. I do plan to start a community based on Discourse and I am wondering if it is possible to change the commenting in such a…

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## [Colocating servers in Europe, recommendations?](https://meta.discourse.org/t/colocating-servers-in-europe-recommendations/72299)

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**Author:** [@codinghorror](https://meta.discourse.org/u/codinghorror)\
**Replies:** 6\
**Last updated:** [October 21, 2017, 6:24pm UTC](https://meta.discourse.org/t/colocating-servers-in-europe-recommendations/72299 "2017-10-21T18:24:05Z")

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We’re looking at building a set of european colocated servers for 2018, and I wonder if anyone has any advice on that. Here are our requirements: Full locked rack rental (42u) at a secured datacenter Bandwidth cost? Po…

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## [Text "login\_required.welcome\_message": The following interpolation key(s) are missing: "title"](https://meta.discourse.org/t/text-login-required-welcome-message-the-following-interpolation-key-s-are-missing-title/72469)

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**Author:** [@thorbenegberts](https://meta.discourse.org/u/thorbenegberts)\
**Replies:** 8\
**Last updated:** [October 21, 2017, 5:42pm UTC](https://meta.discourse.org/t/text-login-required-welcome-message-the-following-interpolation-key-s-are-missing-title/72469 "2017-10-21T17:42:51Z")

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Hi there! I’m trying to save the text login\_required.welcome\_message and getting the message: The following interpolation key(s) are missing: “title” Screenshot: I read this topic, but the solution doesn’t work: …

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## [Group mention prevents editing topic](https://meta.discourse.org/t/group-mention-prevents-editing-topic/71303)

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**Author:** [@hellekin](https://meta.discourse.org/u/hellekin)\
**Replies:** 4\
**Last updated:** [October 21, 2017, 3:26pm UTC](https://meta.discourse.org/t/group-mention-prevents-editing-topic/71303 "2017-10-21T15:26:17Z")

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Situation After editing a topic’s description post containing a group mention, the server returns 500, preventing the edition. Diagnostic Log says “TypeError: Discourse.Markdown is undefined Url: https://ps.zoethical.co…

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## [Confused using categories](https://meta.discourse.org/t/confused-using-categories/72508)

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**Author:** [@testingsoftware](https://meta.discourse.org/u/testingsoftware)\
**Replies:** 7\
**Last updated:** [October 21, 2017, 11:27am UTC](https://meta.discourse.org/t/confused-using-categories/72508 "2017-10-21T11:27:06Z")

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Hi all, We have migrated a forum from vBuletin to Discourse. Our forum has many categories with subcategories. The main categories themselves have some description but the subcategories don’t need any description as t…

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## [Settings for a temporary droplet resize on DO](https://meta.discourse.org/t/settings-for-a-temporary-droplet-resize-on-do/72516)

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**Author:** [@omarfilip](https://meta.discourse.org/u/omarfilip)\
**Replies:** 1\
**Last updated:** [October 21, 2017, 8:34am UTC](https://meta.discourse.org/t/settings-for-a-temporary-droplet-resize-on-do/72516 "2017-10-21T08:34:42Z")

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I’m experimenting with importing a phpBB forum and merging it with another imported forum. Each time I run the phpBB import it takes about 3 hours. I’d like to speed things up a bit. My Discourse instance was installed …

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## [Prevent deleting of abandoned, unactivated accounts?](https://meta.discourse.org/t/prevent-deleting-of-abandoned-unactivated-accounts/72237)

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**Author:** [@kgoetz](https://meta.discourse.org/u/kgoetz)\
**Replies:** 4\
**Last updated:** [October 21, 2017, 8:32am UTC](https://meta.discourse.org/t/prevent-deleting-of-abandoned-unactivated-accounts/72237 "2017-10-21T08:32:55Z")

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Hi, I’m looking to disable a number of SSO users. The topic below confirms only those with no posts will be deleted (good), but I’m hoping to prevent all users created/synced via sso from being deleted in discourse no …

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## [Anyone familiar with UserEngage](https://meta.discourse.org/t/anyone-familiar-with-userengage/72408)

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**Author:** [@Muiran](https://meta.discourse.org/u/Muiran)\
**Replies:** 10\
**Last updated:** [October 20, 2017, 10:09pm UTC](https://meta.discourse.org/t/anyone-familiar-with-userengage/72408 "2017-10-20T22:09:23Z")

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Looking to migrate from mailgun. Mostly because mailgun is too barebones for someone like me that is entirely solo. If no one has experience with them then I would appreciate someone knowledgeable with Discourse mail con…

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## [BBPress Import on Hosted Discourse](https://meta.discourse.org/t/bbpress-import-on-hosted-discourse/72486)

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**Author:** [@typeoneerror](https://meta.discourse.org/u/typeoneerror)\
**Replies:** 1\
**Last updated:** [October 20, 2017, 5:36pm UTC](https://meta.discourse.org/t/bbpress-import-on-hosted-discourse/72486 "2017-10-20T17:36:18Z")

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Importing from BBPress and other forums seems to be something you can only do with a self-hosted Discourse. Is it possible to do the import locally and then import this into a hosted account? We want to migrate a few for…

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## [Limiting @mentions to groups](https://meta.discourse.org/t/limiting-mentions-to-groups/72465)

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**Author:** [@jackhadley91](https://meta.discourse.org/u/jackhadley91)\
**Replies:** 10\
**Last updated:** [October 20, 2017, 4:57pm UTC](https://meta.discourse.org/t/limiting-mentions-to-groups/72465 "2017-10-20T16:57:34Z")

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We have a number of independent groups in our Discourse who shouldn’t have visibility of members in other groups. I’ve created categories for each group to which only they have access/visibility, which works fine. Howev…

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## [How do I change the look of the category labels?](https://meta.discourse.org/t/how-do-i-change-the-look-of-the-category-labels/72432)

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**Author:** [@Amar\_Kumar](https://meta.discourse.org/u/Amar_Kumar)\
**Replies:** 6\
**Last updated:** [October 20, 2017, 9:10am UTC](https://meta.discourse.org/t/how-do-i-change-the-look-of-the-category-labels/72432 "2017-10-20T09:10:23Z")

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I have been trying to search the web for an easy method on how to change the categories label so it looks a little better than they do now. I would basically like to configure my forum to have colourful categories li…

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## [Is there a time limit on sidekiq jobs (from a plugin)](https://meta.discourse.org/t/is-there-a-time-limit-on-sidekiq-jobs-from-a-plugin/72381)

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**Author:** [@eriko](https://meta.discourse.org/u/eriko)\
**Replies:** 4\
**Last updated:** [October 19, 2017, 4:14pm UTC](https://meta.discourse.org/t/is-there-a-time-limit-on-sidekiq-jobs-from-a-plugin/72381 "2017-10-19T16:14:18Z")

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I know that sidekiq removed the timeout functionality long ago so I am wonder if there is something else that does that limits the run time of jobs. Here is what I am doing and what I am experiencing. I have two jobs t…

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## [Category colours](https://meta.discourse.org/t/category-colours/72403)

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**Author:** [@sianwhite](https://meta.discourse.org/u/sianwhite)\
**Replies:** 3\
**Last updated:** [October 19, 2017, 10:39am UTC](https://meta.discourse.org/t/category-colours/72403 "2017-10-19T10:39:04Z")

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As problems to have go, this isn’t a big one at all, but it’s driving me nuts nonetheless. I am trying to change our forum’s categories. I have renamed the existing ones, and need to create a couple more. When I create…

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## [Drupal 7 migration to Discourse](https://meta.discourse.org/t/drupal-7-migration-to-discourse/72311)

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**Author:** [@Vanina\_Yordanova](https://meta.discourse.org/u/Vanina_Yordanova)\
**Replies:** 3\
**Last updated:** [October 19, 2017, 7:23am UTC](https://meta.discourse.org/t/drupal-7-migration-to-discourse/72311 "2017-10-19T07:23:14Z")

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Hello, I need to migrate around 1500 topics from a Drupal forum to Discourse. I am creating a website in wordpress. I am using SSO, which means once a user logged in in my website he/she will automatically log in to th…

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## [Issue with Emoji Picker due to Babble plugin](https://meta.discourse.org/t/issue-with-emoji-picker-due-to-babble-plugin/72356)

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**Author:** [@barreeeiroo](https://meta.discourse.org/u/barreeeiroo)\
**Replies:** 6\
**Last updated:** [October 18, 2017, 5:58pm UTC](https://meta.discourse.org/t/issue-with-emoji-picker-due-to-babble-plugin/72356 "2017-10-18T17:58:14Z")

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Hi :wave: In my community, I can’t see the emoji picker when hitting the emoji button on the creatr topic/reply box or the Retort button I assume that there is an issue with plugins, but I don’t know which one as none …

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## [Emoticon button not working anymore (because of babble plugin)](https://meta.discourse.org/t/emoticon-button-not-working-anymore-because-of-babble-plugin/72325)

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**Author:** [@Sylvain7](https://meta.discourse.org/u/Sylvain7)\
**Replies:** 12\
**Last updated:** [October 18, 2017, 1:53pm UTC](https://meta.discourse.org/t/emoticon-button-not-working-anymore-because-of-babble-plugin/72325 "2017-10-18T13:53:07Z")

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Since the last update ( v1.9.0.beta13 +31) , the emoticon button is not working anymore (it doesn’t trigger anything on click)

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## [How to disable e-mail notifications?](https://meta.discourse.org/t/how-to-disable-e-mail-notifications/72298)

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**Author:** [@Sevosik](https://meta.discourse.org/u/Sevosik)\
**Replies:** 2\
**Last updated:** [October 18, 2017, 12:41pm UTC](https://meta.discourse.org/t/how-to-disable-e-mail-notifications/72298 "2017-10-18T12:41:47Z")

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How can I disable email alerts for new answers to topics/traced forums? I expect that with a bigger traffic I will be too easy to exhaust the limit of e-mail messages I have with the Polish email provider EmailLabs. I …

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## [Discourse not working through separate nginx docker](https://meta.discourse.org/t/discourse-not-working-through-separate-nginx-docker/72071)

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**Author:** [@Rourke](https://meta.discourse.org/u/Rourke)\
**Replies:** 3\
**Last updated:** [October 17, 2017, 10:25pm UTC](https://meta.discourse.org/t/discourse-not-working-through-separate-nginx-docker/72071 "2017-10-17T22:25:16Z")

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I’m trying to install discourse on my server with Ubuntu Server 16.04, where I’m already running a docker compose file with nginx. All containers in my docker file are on a separate network. I followed this guide mostly.…

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## [Unable to change profile pic due to SSO override](https://meta.discourse.org/t/unable-to-change-profile-pic-due-to-sso-override/72170)

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**Author:** [@sianwhite](https://meta.discourse.org/u/sianwhite)\
**Replies:** 9\
**Last updated:** [October 16, 2017, 12:05pm UTC](https://meta.discourse.org/t/unable-to-change-profile-pic-due-to-sso-override/72170 "2017-10-16T12:05:04Z")

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A user has been in touch to say when they joined our community a profile picture was automatically added to their profile (which I’ve never heard of happening before) They asked me to remove it, but I can’t find the opt…

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## [Adding header links post vdom upgrade](https://meta.discourse.org/t/adding-header-links-post-vdom-upgrade/43284)

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**Author:** [@Yuun](https://meta.discourse.org/u/Yuun)\
**Replies:** 25\
**Last updated:** [October 16, 2017, 8:11am UTC](https://meta.discourse.org/t/adding-header-links-post-vdom-upgrade/43284 "2017-10-16T08:11:11Z")

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So, post-vdom’ing of the header, this old code: \<script type='text/x-handlebars' data-template-name='/connectors/header-after-home-logo/add-header-links'\> {{#unless showExtraInfo}} \<a id="recruiter" href="http://sih…

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## [Editing linked Discourse posts/topics without changes being overridden by Wordpress?](https://meta.discourse.org/t/editing-linked-discourse-posts-topics-without-changes-being-overridden-by-wordpress/70243)

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**Author:** [@mike\_b](https://meta.discourse.org/u/mike_b)\
**Replies:** 14\
**Last updated:** [October 16, 2017, 5:49am UTC](https://meta.discourse.org/t/editing-linked-discourse-posts-topics-without-changes-being-overridden-by-wordpress/70243 "2017-10-16T05:49:06Z")

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Hey all! We’re using the WP Discourse Plugin for SSO and to replace the WP Comments with discourse. After publishing a WP post to Discourse, I manually remove any shortcodes from the Discourse post and generally add in…

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## [Private category](https://meta.discourse.org/t/private-category/71836)

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**Author:** [@testingsoftware](https://meta.discourse.org/u/testingsoftware)\
**Replies:** 9\
**Last updated:** [October 15, 2017, 11:25pm UTC](https://meta.discourse.org/t/private-category/71836 "2017-10-15T23:25:20Z")

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Hi, we are now testing Discourse. All our categories will be open to all to see and post but there will be a few categories that will be accessible only to users who request access to them. I have created a user group…

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## [Wordpress Ultimate User + Discourse Synch](https://meta.discourse.org/t/wordpress-ultimate-user-discourse-synch/72113)

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**Author:** [@quadro](https://meta.discourse.org/u/quadro)\
**Replies:** 8\
**Last updated:** [October 15, 2017, 10:14pm UTC](https://meta.discourse.org/t/wordpress-ultimate-user-discourse-synch/72113 "2017-10-15T22:14:48Z")

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Hello, i have a working Discourse Install with Users and i would like to use Wordpress with Ultimate User. How i set the Wordpress SSO? Client or Provider? I need a Webhook to synch Users?

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