# Support **URL:** https://meta.discourse.org/c/support/6.md?page=820 [Latest](https://meta.discourse.org/latest.md) · [Categories](https://meta.discourse.org/categories.md) · [Tags](https://meta.discourse.org/tags.md) **Page:** 821 --- ## [Rebuild failed due to plugin incompatibility](https://meta.discourse.org/t/rebuild-failed-due-to-plugin-incompatibility/71455)
**Author:** [@repute](https://meta.discourse.org/u/repute)\ **Replies:** 2\ **Last updated:** [October 5, 2017, 11:07am UTC](https://meta.discourse.org/t/rebuild-failed-due-to-plugin-incompatibility/71455 "2017-10-05T11:07:28Z")
Hi I did a rebuild today but I got the following message, now my site is offline: FAILED -------------------- Pups::ExecError: cd /var/www/discourse && su discourse -c 'bundle exec rake db:migrate' failed with return #\ **Author:** [@memorablechickenyay](https://meta.discourse.org/u/memorablechickenyay)\ **Replies:** 11\ **Last updated:** [October 4, 2017, 8:46pm UTC](https://meta.discourse.org/t/all-my-posts-are-being-held-for-moderation/71423 "2017-10-04T20:46:22Z") Hello, Not sure if i can really ask this question but, I recently (2 days ago) re-joined a forum for an app here: forum.gethopscotch.com I’m at trust level one and have tried to post at least 20 times. EVERY SINGLE PO… --- ## [Certain Wifi cannot find server](https://meta.discourse.org/t/certain-wifi-cannot-find-server/71400)
**Author:** [@Ehud\_Adler](https://meta.discourse.org/u/Ehud_Adler)\ **Replies:** 11\ **Last updated:** [October 4, 2017, 8:01pm UTC](https://meta.discourse.org/t/certain-wifi-cannot-find-server/71400 "2017-10-04T20:01:54Z")
I am not a web developer so I don’t really know this stuff but last night I got Discourse up and running on ocean digital per the install-cloud instructions. I then purchased a google domain and set its server to ocean d… --- ## [Changing admin email // no access to original email account?](https://meta.discourse.org/t/changing-admin-email-no-access-to-original-email-account/71411)
**Author:** [@Bert](https://meta.discourse.org/u/Bert)\ **Replies:** 1\ **Last updated:** [October 4, 2017, 5:55pm UTC](https://meta.discourse.org/t/changing-admin-email-no-access-to-original-email-account/71411 "2017-10-04T17:55:26Z")
Hi all - I’m the sole moderator and admin on a Discourse forum. My account is registered to a disused email address that I no longer have access to (an old work account), and this appears to be preventing me from updati… --- ## [Compatibility of Discourse with Netsons servers](https://meta.discourse.org/t/compatibility-of-discourse-with-netsons-servers/71396)
**Author:** [@Sephit](https://meta.discourse.org/u/Sephit)\ **Replies:** 3\ **Last updated:** [October 4, 2017, 4:09pm UTC](https://meta.discourse.org/t/compatibility-of-discourse-with-netsons-servers/71396 "2017-10-04T16:09:06Z")
Dear users, I loved Discourse from the moment I set my eyes on it, but before I screw my website (powdered by Wordpress) up badly, I wanted to be assured of the compatibility of its software on my server provider. My W… --- ## [When I open a Discourse forum is displayed "Page 1 - ..." on the browser](https://meta.discourse.org/t/when-i-open-a-discourse-forum-is-displayed-page-1-on-the-browser/71187)
**Author:** [@dax](https://meta.discourse.org/u/dax)\ **Replies:** 11\ **Last updated:** [October 4, 2017, 4:56am UTC](https://meta.discourse.org/t/when-i-open-a-discourse-forum-is-displayed-page-1-on-the-browser/71187 "2017-10-04T04:56:22Z")
It happens from 1 or 2 days with various browsers, and only when I open the forums (this, my, and other discourse forums) but not when I navigate through the various topics. Is a voluntary change? --- ## [How can I tell the Discourse WP Plugin is working after installing it?](https://meta.discourse.org/t/how-can-i-tell-the-discourse-wp-plugin-is-working-after-installing-it/71364)
**Author:** [@Noah751](https://meta.discourse.org/u/Noah751)\ **Replies:** 10\ **Last updated:** [October 4, 2017, 2:33am UTC](https://meta.discourse.org/t/how-can-i-tell-the-discourse-wp-plugin-is-working-after-installing-it/71364 "2017-10-04T02:33:38Z")
Hello, I have installed Discourse WP plugin to my WordPress installation, set up the api keys successfully I’m still not seeing discourse comments on my wordpress site I just set up today even though it says its connect… --- ## [Require specific email domain for sign up](https://meta.discourse.org/t/require-specific-email-domain-for-sign-up/71368)
**Author:** [@Ehud\_Adler](https://meta.discourse.org/u/Ehud_Adler)\ **Replies:** 2\ **Last updated:** [October 4, 2017, 2:28am UTC](https://meta.discourse.org/t/require-specific-email-domain-for-sign-up/71368 "2017-10-04T02:28:42Z")
Hi! I love this forum. I’m trying to open my website up for sign up (used to invite only) but I want to restrict it to certain domain names. Like only gmail.com or only FOO.com --- ## [API creates inactive users after adding them to a group](https://meta.discourse.org/t/api-creates-inactive-users-after-adding-them-to-a-group/71347)
**Author:** [@Ivan\_Rapekas](https://meta.discourse.org/u/Ivan_Rapekas)\ **Replies:** 1\ **Last updated:** [October 4, 2017, 1:16am UTC](https://meta.discourse.org/t/api-creates-inactive-users-after-adding-them-to-a-group/71347 "2017-10-04T01:16:00Z")
On a newly installed instance, I created an empty team group with a primary option enabled. Then using a bulk editor I added a list of emails of inexistent users (no one from the list existed, 19 emails total, team membe… --- ## [Uploading video file returns "Sorry, there was an error uploading that file. Please try again."](https://meta.discourse.org/t/uploading-video-file-returns-sorry-there-was-an-error-uploading-that-file-please-try-again/70963)
**Author:** [@vaughajj](https://meta.discourse.org/u/vaughajj)\ **Replies:** 12\ **Last updated:** [October 3, 2017, 8:49pm UTC](https://meta.discourse.org/t/uploading-video-file-returns-sorry-there-was-an-error-uploading-that-file-please-try-again/70963 "2017-10-03T20:49:22Z")
I set params: upload\_size: 500m in app.yml. Tried uploading a 153MB mp4 video and got the error message “Sorry, there was an error uploading that file. Please try again.” A 26.5MB mp4 video file uploads fine. Checking… --- ## [Trying to install plugin (But not working)](https://meta.discourse.org/t/trying-to-install-plugin-but-not-working/71336)
**Author:** [@Dexter1](https://meta.discourse.org/u/Dexter1)\ **Replies:** 12\ **Last updated:** [October 3, 2017, 6:37pm UTC](https://meta.discourse.org/t/trying-to-install-plugin-but-not-working/71336 "2017-10-03T18:37:45Z")
Can you please just tell me how i can install a plugin step by step i tried with this Install plugins on a self-hosted site but didn\`t work. Thanks --- ## [Topic disappeared](https://meta.discourse.org/t/topic-disappeared/71335)
**Author:** [@colincf](https://meta.discourse.org/u/colincf)\ **Replies:** 3\ **Last updated:** [October 3, 2017, 5:22pm UTC](https://meta.discourse.org/t/topic-disappeared/71335 "2017-10-03T17:22:08Z")
An extremely important Topic in my company’s Discourse forum has disappeared. I honestly don’t how where the best place is to report this, but I am very concerned with how to get it back. Can I get some help? Thanks! --- ## [Onebox for same site not working](https://meta.discourse.org/t/onebox-for-same-site-not-working/71321)
**Author:** [@nicop91](https://meta.discourse.org/u/nicop91)\ **Replies:** 6\ **Last updated:** [October 3, 2017, 5:17pm UTC](https://meta.discourse.org/t/onebox-for-same-site-not-working/71321 "2017-10-03T17:17:20Z")
Hello ! I see that copy / pasting a link to the same discourse (to another topic) does not display onebox anymore… Just the link. Would you have an idea why / what I can do ? I don’t really know how to debug this… Tha… --- ## ["About this category" topics cannot be pinned globally](https://meta.discourse.org/t/about-this-category-topics-cannot-be-pinned-globally/71024)
**Author:** [@pfaffman](https://meta.discourse.org/u/pfaffman)\ **Replies:** 6\ **Last updated:** [October 3, 2017, 4:41pm UTC](https://meta.discourse.org/t/about-this-category-topics-cannot-be-pinned-globally/71024 "2017-10-03T16:41:13Z")
I’m working on a site with two globally pinned topics. One is at the top of latest, but not the other. The one that’s not showing on latest does appear at the top of its category page, just not on latest. Is not that i… --- ## [Emoji-picker automatically add spaces](https://meta.discourse.org/t/emoji-picker-automatically-add-spaces/71299)
**Author:** [@appcomq](https://meta.discourse.org/u/appcomq)\ **Replies:** 1\ **Last updated:** [October 3, 2017, 3:45pm UTC](https://meta.discourse.org/t/emoji-picker-automatically-add-spaces/71299 "2017-10-03T15:45:31Z")
Hello, @j.jaffeux can you add on emoji-picker automatically add spaces like this:sleepy::sleepy: --- ## [High Availability](https://meta.discourse.org/t/high-availability/71311)
**Author:** [@Rob\_Spencer](https://meta.discourse.org/u/Rob_Spencer)\ **Replies:** 8\ **Last updated:** [October 3, 2017, 3:38pm UTC](https://meta.discourse.org/t/high-availability/71311 "2017-10-03T15:38:22Z")
Hey guys, I just wanted to bounce some ideas around for HA… I have prod server running discourse under nginx, which I need to install some plugins on. For various reasons, I can’t afford any downtime. There is also a t… --- ## [Newly created Discourse is loading forever on Firefox Quantum](https://meta.discourse.org/t/newly-created-discourse-is-loading-forever-on-firefox-quantum/71306)
**Author:** [@arun](https://meta.discourse.org/u/arun)\ **Replies:** 6\ **Last updated:** [October 3, 2017, 2:08pm UTC](https://meta.discourse.org/t/newly-created-discourse-is-loading-forever-on-firefox-quantum/71306 "2017-10-03T14:08:44Z")
Newly created Discourse is loading forever on Firefox. Pretty fine on Google Chrome though. What could be wrong? --- ## [Unread indicators](https://meta.discourse.org/t/unread-indicators/45150)
**Author:** [@precessor](https://meta.discourse.org/u/precessor)\ **Replies:** 12\ **Last updated:** [October 3, 2017, 9:01am UTC](https://meta.discourse.org/t/unread-indicators/45150 "2017-10-03T09:01:33Z")
Couple of things about unread indicators: Is there a number saying how many unread posts there are? “Unread (n)” is not this, which follows a set of rules for what is considered unread. New (n) isn’t this either, I th… --- ## [Switch "Activity since" to actual date after a week, not a month?](https://meta.discourse.org/t/switch-activity-since-to-actual-date-after-a-week-not-a-month/71179)
**Author:** [@JorgenSivesind](https://meta.discourse.org/u/JorgenSivesind)\ **Replies:** 2\ **Last updated:** [October 3, 2017, 7:24am UTC](https://meta.discourse.org/t/switch-activity-since-to-actual-date-after-a-week-not-a-month/71179 "2017-10-03T07:24:53Z")
Is there any way to configure the date in the Activity column of the Topic list? We would like the cutoff time for showing the actual date, to be only one week, not one month. We have had several situations where we fo… --- ## [Blank page after upgrade due to broken plugin](https://meta.discourse.org/t/blank-page-after-upgrade-due-to-broken-plugin/71154)
**Author:** [@Karthik\_K](https://meta.discourse.org/u/Karthik_K)\ **Replies:** 5\ **Last updated:** [October 2, 2017, 6:58pm UTC](https://meta.discourse.org/t/blank-page-after-upgrade-due-to-broken-plugin/71154 "2017-10-02T18:58:41Z")
I run my community at discourse.skcript.com. Yesterday, I upgraded the platform using ./launcher rebuild app. After the upgraded completed, users who try to access the platform without logging in are getting a blank page… --- ## [Logo url won't reset due to Ghostery](https://meta.discourse.org/t/logo-url-wont-reset-due-to-ghostery/70652)
**Author:** [@Philip\_Colmer](https://meta.discourse.org/u/Philip_Colmer)\ **Replies:** 15\ **Last updated:** [October 2, 2017, 9:26am UTC](https://meta.discourse.org/t/logo-url-wont-reset-due-to-ghostery/70652 "2017-10-02T09:26:51Z")
The URL that “logo url” is pointing to is broken. We’ve tried the following to point the logo URL at a “working” location but Discourse keeps reverting back to the broken URL. Option 1: reset Option 2: copy logo small … --- ## ["Sorry, you do not have the required trust level to access the user API" when on iOS](https://meta.discourse.org/t/sorry-you-do-not-have-the-required-trust-level-to-access-the-user-api-when-on-ios/71084)
**Author:** [@r333d](https://meta.discourse.org/u/r333d)\ **Replies:** 6\ **Last updated:** [October 2, 2017, 12:03am UTC](https://meta.discourse.org/t/sorry-you-do-not-have-the-required-trust-level-to-access-the-user-api-when-on-ios/71084 "2017-10-02T00:03:24Z")
Hey, so I’m trying to check out the mobile app for Discourse, and I’ve ran into a few issues already. First off, it’s impossible to sign up through the mobile app, or at least, for me, it was not intuitive at all. I tri… --- ## [Traffic Sources: Who is wrong? Facebook or Discourse?](https://meta.discourse.org/t/traffic-sources-who-is-wrong-facebook-or-discourse/71042)
**Author:** [@tophee](https://meta.discourse.org/u/tophee)\ **Replies:** 3\ **Last updated:** [October 1, 2017, 7:20pm UTC](https://meta.discourse.org/t/traffic-sources-who-is-wrong-facebook-or-discourse/71042 "2017-10-01T19:20:08Z")
During the last two weeks or so, I tried a little Facebook promotion aimed at getting people to follow the link to my discourse forum. According to facebook, 48 people clicked the link. However, discourse tells me on the… --- ## [Cross reference csv userlist against new users](https://meta.discourse.org/t/cross-reference-csv-userlist-against-new-users/71066)
**Author:** [@Ultim8](https://meta.discourse.org/u/Ultim8)\ **Replies:** 10\ **Last updated:** [October 1, 2017, 11:00am UTC](https://meta.discourse.org/t/cross-reference-csv-userlist-against-new-users/71066 "2017-10-01T11:00:44Z")
Continuing the discussion from Export all users (from all time): Our forum is a spin-off from another (much larger) forum… 75% of our users come from the parent forum, so we are trying to reserve usernames used there fo… --- ## [Having an issue after changing domain](https://meta.discourse.org/t/having-an-issue-after-changing-domain/71094)
**Author:** [@DonaldH](https://meta.discourse.org/u/DonaldH)\ **Replies:** 8\ **Last updated:** [September 30, 2017, 5:24pm UTC](https://meta.discourse.org/t/having-an-issue-after-changing-domain/71094 "2017-09-30T17:24:00Z")
Hello I changed my forum domain and have encountered the following issue when doing a password reset: As you can see, at the bottom of the email it is still using the old domain in the reset link. I was able to rese… --- ## [Changing Username Stops Email Notifications](https://meta.discourse.org/t/changing-username-stops-email-notifications/69799)
**Author:** [@JamesNorth](https://meta.discourse.org/u/JamesNorth)\ **Replies:** 25\ **Last updated:** [September 30, 2017, 5:43am UTC](https://meta.discourse.org/t/changing-username-stops-email-notifications/69799 "2017-09-30T05:43:06Z")
Hi All, I’ve managed to reproduce this several times on two Discourse installs. Create User, assign to group Create category, llock category to group User is Watching that category Change that User’s username Post in… --- ## [High availability on digital ocean](https://meta.discourse.org/t/high-availability-on-digital-ocean/71047)
**Author:** [@michaeltcoelho](https://meta.discourse.org/u/michaeltcoelho)\ **Replies:** 1\ **Last updated:** [September 30, 2017, 3:35am UTC](https://meta.discourse.org/t/high-availability-on-digital-ocean/71047 "2017-09-30T03:35:38Z")
Hi there, i’m new here and i’d like to run a high availability environment on Digital Ocean to Discourse. I’m thinking about a Load Balancer upfront with 2 instances running Discourse with docker images behind, probably… --- ## [Attached .txt canot download](https://meta.discourse.org/t/attached-txt-canot-download/71026)
**Author:** [@appcomq](https://meta.discourse.org/u/appcomq)\ **Replies:** 3\ **Last updated:** [September 29, 2017, 7:10pm UTC](https://meta.discourse.org/t/attached-txt-canot-download/71026 "2017-09-29T19:10:50Z")
I have update to v1.9.0.beta11. There is a new BUG, Attached .txt canot download. --- ## [Export all users (from all time)](https://meta.discourse.org/t/export-all-users-from-all-time/70972)
**Author:** [@Ultim8](https://meta.discourse.org/u/Ultim8)\ **Replies:** 10\ **Last updated:** [September 29, 2017, 6:13pm UTC](https://meta.discourse.org/t/export-all-users-from-all-time/70972 "2017-09-29T18:13:46Z")
Does anyone know of a way to export all users to csv? We only seem to have the option to download the following: Not ‘all users’ Trying to export a user list of 56067 names but only getting the first 27000 … --- ## [Polls not working](https://meta.discourse.org/t/polls-not-working/70945)
**Author:** [@nawthor](https://meta.discourse.org/u/nawthor)\ **Replies:** 10\ **Last updated:** [September 29, 2017, 5:45pm UTC](https://meta.discourse.org/t/polls-not-working/70945 "2017-09-29T17:45:57Z")
The polls on our forum have stopped working. They say there are no voters and don’t allow one to vote. A couple examples: https://eve.community/t/weekly-tech-survey-12-09-17/9570 https://eve.community/t/poll-final-poll… [Previous page](https://meta.discourse.org/c/support/6.md?page=819) [Next page](https://meta.discourse.org/c/support/6.md?page=821)