# Support

**URL:** https://meta.discourse.org/c/support/6.md?page=829

[Latest](https://meta.discourse.org/latest.md) · [Categories](https://meta.discourse.org/categories.md) · [Tags](https://meta.discourse.org/tags.md)

**Page:** 830

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## [Install discourse with internet access only via proxy](https://meta.discourse.org/t/install-discourse-with-internet-access-only-via-proxy/66396)

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**Author:** [@jimbob](https://meta.discourse.org/u/jimbob)\
**Replies:** 17\
**Last updated:** [July 20, 2017, 10:11am UTC](https://meta.discourse.org/t/install-discourse-with-internet-access-only-via-proxy/66396 "2017-07-20T10:11:58Z")

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Hi All, (Note that I have deliberately broken all domain names by inserting whitespace because they are getting detected as links, and as a noob I cannot post \>2 links in a post) I am trying to install discourse on a r…

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## [Spoiler with text on the same line as the tag no longer works](https://meta.discourse.org/t/spoiler-with-text-on-the-same-line-as-the-tag-no-longer-works/66456)

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**Author:** [@dfabulich](https://meta.discourse.org/u/dfabulich)\
**Replies:** 11\
**Last updated:** [July 19, 2017, 8:59pm UTC](https://meta.discourse.org/t/spoiler-with-text-on-the-same-line-as-the-tag-no-longer-works/66456 "2017-07-19T20:59:44Z")

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It used to be possible to conceal multiple spoiler lines like this: \[spoiler\]Darth is Anakin Rosebud is a sled Everybody dies\[/spoiler\] But this no longer works. You can still do a mid-line spoiler but multi-line s…

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## [Persian language translations](https://meta.discourse.org/t/persian-language-translations/66425)

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**Author:** [@pamjadi](https://meta.discourse.org/u/pamjadi)\
**Replies:** 5\
**Last updated:** [July 19, 2017, 6:31pm UTC](https://meta.discourse.org/t/persian-language-translations/66425 "2017-07-19T18:31:01Z")

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Hello, I'm new to Discourse. I just installed my demo site to find out that some ‘Persian’ translations are messy and not correct. The problem is that, it seems reviewed translations with a blue tick are not editable. C…

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## [phpBB3 import script improvements](https://meta.discourse.org/t/phpbb3-import-script-improvements/22935)

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**Author:** [@chrisalley](https://meta.discourse.org/u/chrisalley)\
**Replies:** 11\
**Last updated:** [July 19, 2017, 2:15pm UTC](https://meta.discourse.org/t/phpbb3-import-script-improvements/22935 "2017-07-19T14:15:56Z")

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Over the last few days I converted an 11 year old phpBB 2 forum to Discourse, (going through phpBB 3 first). Overall I’m pleased with the result. Here’s some feedback that could be used to improve the phpbb3.rb import sc…

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## [Create automate Topics from Youtube Video?](https://meta.discourse.org/t/create-automate-topics-from-youtube-video/66366)

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**Author:** [@Imperator](https://meta.discourse.org/u/Imperator)\
**Replies:** 1\
**Last updated:** [July 18, 2017, 9:36am UTC](https://meta.discourse.org/t/create-automate-topics-from-youtube-video/66366 "2017-07-18T09:36:27Z")

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Hello, is there at the moment a way to create automate topics if a youtube video are published? maybe over the Feed URL? https://www.youtube.com/feeds/videos.xml?channel\_id=xxxx regards Imperator

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## [Update private plugin without rebuilding the application](https://meta.discourse.org/t/update-private-plugin-without-rebuilding-the-application/63286)

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**Author:** [@net\_deamon](https://meta.discourse.org/u/net_deamon)\
**Replies:** 5\
**Last updated:** [July 18, 2017, 7:31pm UTC](https://meta.discourse.org/t/update-private-plugin-without-rebuilding-the-application/63286 "2017-07-18T19:31:38Z")

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The admin upgrade page /admin/upgrade checks with “github.com” for all the plugins. If we have a private plugin (with bitbucket), then it does not check with bitbucket, but with github. And so the plugin is always shown…

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## [Rename Topic using API](https://meta.discourse.org/t/rename-topic-using-api/65962)

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**Author:** [@Valya\_Barboy](https://meta.discourse.org/u/Valya_Barboy)\
**Replies:** 10\
**Last updated:** [July 18, 2017, 6:16pm UTC](https://meta.discourse.org/t/rename-topic-using-api/65962 "2017-07-18T18:16:45Z")

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Hello @team I’ve been trying to rename topics via the API. I’ve looked at the API docs and the code in GitHub, and I can’t seem to make the request. Things I’ve tried: ‘http://{discourse-url}/t/{topic-slug}/{topic-id…

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## [Invisible category](https://meta.discourse.org/t/invisible-category/66390)

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**Author:** [@sianwhite](https://meta.discourse.org/u/sianwhite)\
**Replies:** 2\
**Last updated:** [July 18, 2017, 2:45pm UTC](https://meta.discourse.org/t/invisible-category/66390 "2017-07-18T14:45:08Z")

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Hi there, Does anyone have any idea why one of our categories is invisible on our homepage? All the blank spaces are actually under the ‘Random threads’ category, but it doesn’t display. It’s not private or restricted, …

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## [Tags, information on notification](https://meta.discourse.org/t/tags-information-on-notification/66340)

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**Author:** [@Stranik](https://meta.discourse.org/u/Stranik)\
**Replies:** 1\
**Last updated:** [July 18, 2017, 8:25am UTC](https://meta.discourse.org/t/tags-information-on-notification/66340 "2017-07-18T08:25:22Z")

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I added category subscribed to by the user to the main page. How to do similarly with the tags? In /tags.json there is no information on notification. {"tags":\[{"id":"forum","text":"forum","count":125},

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## [Way to find "hot" topics?](https://meta.discourse.org/t/way-to-find-hot-topics/66343)

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**Author:** [@jsha](https://meta.discourse.org/u/jsha)\
**Replies:** 2\
**Last updated:** [July 17, 2017, 10:02pm UTC](https://meta.discourse.org/t/way-to-find-hot-topics/66343 "2017-07-17T22:02:47Z")

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At https://community.letsencrypt.org/ we have a lot of “support” posts that are quickly asked and answered in a straightforward way. We also have a few longer-form discussion threads that can sometime get heated. When I …

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## [Loading Google Fonts with @import](https://meta.discourse.org/t/loading-google-fonts-with-import/48045)

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**Author:** [@jamesmarkcook](https://meta.discourse.org/u/jamesmarkcook)\
**Replies:** 3\
**Last updated:** [July 17, 2017, 7:36pm UTC](https://meta.discourse.org/t/loading-google-fonts-with-import/48045 "2017-07-17T19:36:40Z")

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I’m trying to use Google Fonts in my site, however the fonts aren’t loading except for in preview mode. My code is the following: @import url(https://fonts.googleapis.com/css?family=Fira+Sans:400,500|Open+Sans); h3 { …

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## [Plugin not work and show](https://meta.discourse.org/t/plugin-not-work-and-show/66065)

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**Author:** [@Bank\_Live](https://meta.discourse.org/u/Bank_Live)\
**Replies:** 8\
**Last updated:** [July 15, 2017, 4:35pm UTC](https://meta.discourse.org/t/plugin-not-work-and-show/66065 "2017-07-15T16:35:30Z")

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before add new plugin every plugin it work normal But after add discourse-calendar-plugin get plugin MathJax not work and whos-online not show. I try cd /var/discourse git pull ./launcher rebuild app many times …

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## [Issue with Docker on Digital Ocean plan. Would you like to attempt to recover space by cleaning docker images and containers in the system?(y/N)y docker: 'system' is not a docker command](https://meta.discourse.org/t/issue-with-docker-on-digital-ocean-plan-would-you-like-to-attempt-to-recover-space-by-cleaning-docker-images-and-containers-in-the-system-y-n-y-docker-system-is-not-a-docker-command/66253)

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**Author:** [@Ham](https://meta.discourse.org/u/Ham)\
**Replies:** 3\
**Last updated:** [July 15, 2017, 2:44pm UTC](https://meta.discourse.org/t/issue-with-docker-on-digital-ocean-plan-would-you-like-to-attempt-to-recover-space-by-cleaning-docker-images-and-containers-in-the-system-y-n-y-docker-system-is-not-a-docker-command/66253 "2017-07-15T14:44:29Z")

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Hi. Im trying to rebuild my app and get the following error:’ root@discourse-2gb-nyc3-01:/var/discourse# ./launcher rebuild app Ensuring launcher is up to date Fetching origin remote: Counting objects: 77, done. remote:…

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## [Discourse.Dialect is undefined error](https://meta.discourse.org/t/discourse-dialect-is-undefined-error/66126)

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**Author:** [@tophee](https://meta.discourse.org/u/tophee)\
**Replies:** 12\
**Last updated:** [July 15, 2017, 8:40am UTC](https://meta.discourse.org/t/discourse-dialect-is-undefined-error/66126 "2017-07-15T08:40:13Z")

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Could someone help me make sense of this error that I’m seeing in my logs? Discourse.Dialect is undefined

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## [Not able to access site after letsencrypt cert expiry and rebuild due to IPV6](https://meta.discourse.org/t/not-able-to-access-site-after-letsencrypt-cert-expiry-and-rebuild-due-to-ipv6/65851)

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**Author:** [@Umashankar\_Ankuri](https://meta.discourse.org/u/Umashankar_Ankuri)\
**Replies:** 9\
**Last updated:** [July 15, 2017, 5:46am UTC](https://meta.discourse.org/t/not-able-to-access-site-after-letsencrypt-cert-expiry-and-rebuild-due-to-ipv6/65851 "2017-07-15T05:46:51Z")

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Hi, Please help with below issue. Letsencrypt cert expired, thought that rebuilding the app would renew the cert ,rebuild done. Now I get this error nginx: \[emerg\] PEM\_read\_bio\_X509\_AUX("/shared/ssl/javaqna.com.cer") …

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## [Updating email preferences via API](https://meta.discourse.org/t/updating-email-preferences-via-api/65983)

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**Author:** [@kgoetz](https://meta.discourse.org/u/kgoetz)\
**Replies:** 4\
**Last updated:** [July 15, 2017, 12:31am UTC](https://meta.discourse.org/t/updating-email-preferences-via-api/65983 "2017-07-15T00:31:19Z")

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Hi, I’ve spent several hours trying to update users email preferences via the api, and haven’t had much luck. Specifically, I want to enable Activity Summary and turn of Mailing list mode. Has anyone done this and succ…

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## [Installing/Running Discourse with Nanobox](https://meta.discourse.org/t/installing-running-discourse-with-nanobox/66214)

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**Author:** [@sdomino](https://meta.discourse.org/u/sdomino)\
**Replies:** 3\
**Last updated:** [July 14, 2017, 10:41pm UTC](https://meta.discourse.org/t/installing-running-discourse-with-nanobox/66214 "2017-07-14T22:41:22Z")

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DISCLAIMER: Unsupported installs of Discourse are highly discouraged. If you feel like you must proceed please understand that the Discourse team cannot, and should not, provide support for this installation. If you hav…

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## [How to prevent automatic parsing of URLs](https://meta.discourse.org/t/how-to-prevent-automatic-parsing-of-urls/66204)

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**Author:** [@RBoy](https://meta.discourse.org/u/RBoy)\
**Replies:** 2\
**Last updated:** [July 14, 2017, 10:26pm UTC](https://meta.discourse.org/t/how-to-prevent-automatic-parsing-of-urls/66204 "2017-07-14T22:26:37Z")

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I’m trying to write an instruction where I want the user to copy paste a URL: This text \> \* Copy paste this url \_some.hostname.com\_ in to the top box Is rendered as: Copy paste this url some.hostname.com in to the …

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## [Html element whitelisting in plugin not taking effect server side](https://meta.discourse.org/t/html-element-whitelisting-in-plugin-not-taking-effect-server-side/66175)

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**Author:** [@Benjamin\_Mosior](https://meta.discourse.org/u/Benjamin_Mosior)\
**Replies:** 3\
**Last updated:** [July 14, 2017, 3:27pm UTC](https://meta.discourse.org/t/html-element-whitelisting-in-plugin-not-taking-effect-server-side/66175 "2017-07-14T15:27:51Z")

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I’m working with a group that focuses heavily on personal knowledge management (they use Evernote and similar software). Highlighting is important to them, so I’d like to support the \<mark\> html tag in posts through a pl…

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## [Runit is running as a process on the host, why?](https://meta.discourse.org/t/runit-is-running-as-a-process-on-the-host-why/66205)

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**Author:** [@c3iq](https://meta.discourse.org/u/c3iq)\
**Replies:** 2\
**Last updated:** [July 14, 2017, 3:46pm UTC](https://meta.discourse.org/t/runit-is-running-as-a-process-on-the-host-why/66205 "2017-07-14T15:46:34Z")

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Hello, I’ve just run through the set up for Discourse on a VM that runs another service (MediaWiki) via Apache (a standards thing) on CentOS (another standards thing). After the successful run I end up with Nginx insta…

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## [Discourse installation on Redhat](https://meta.discourse.org/t/discourse-installation-on-redhat/66134)

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**Author:** [@gashmicky](https://meta.discourse.org/u/gashmicky)\
**Replies:** 5\
**Last updated:** [July 14, 2017, 9:52am UTC](https://meta.discourse.org/t/discourse-installation-on-redhat/66134 "2017-07-14T09:52:04Z")

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Is there any document or steps that i have follow to install discourse in redhat?

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## [Letsencrypt not renewing](https://meta.discourse.org/t/letsencrypt-not-renewing/65561)

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**Author:** [@RogerBW](https://meta.discourse.org/u/RogerBW)\
**Replies:** 5\
**Last updated:** [July 14, 2017, 8:06am UTC](https://meta.discourse.org/t/letsencrypt-not-renewing/65561 "2017-07-14T08:06:18Z")

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It’s attempting to renew the cert, and verification apparently times out. This has been happening for several days. Here’s /shared/letsencrypt/acme.sh.log; I’m replacing encrypted material strings with “IBO\*” and “mz2\*”;…

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## [How to work with discourse?](https://meta.discourse.org/t/how-to-work-with-discourse/66138)

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**Author:** [@akhil](https://meta.discourse.org/u/akhil)\
**Replies:** 3\
**Last updated:** [July 13, 2017, 3:24pm UTC](https://meta.discourse.org/t/how-to-work-with-discourse/66138 "2017-07-13T15:24:02Z")

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Hi, I just installed and configured discourse. Now I need to make some changes in But, when I connect with the server, it keeps on asking me to install!!! Thanks for using the DigitalOcean Discourse Application Image…

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## [Unable to delete Lounge Category](https://meta.discourse.org/t/unable-to-delete-lounge-category/56462)

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**Author:** [@RahulSharma](https://meta.discourse.org/u/RahulSharma)\
**Replies:** 8\
**Last updated:** [March 29, 2017, 12:30am UTC](https://meta.discourse.org/t/unable-to-delete-lounge-category/56462 "2017-03-29T00:30:28Z")

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Hello, I installed discourse recently. Great Software. But I am having a problem. I am creating the categories for my Site but there’s a default Lounge category which I am unable to delete. It simply say’s “Can’t delete…

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## [BBCode tags don't work accross multiple 'blocks'](https://meta.discourse.org/t/bbcode-tags-dont-work-accross-multiple-blocks/66132)

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**Author:** [@ccatlett2000](https://meta.discourse.org/u/ccatlett2000)\
**Replies:** 1\
**Last updated:** [July 13, 2017, 1:50pm UTC](https://meta.discourse.org/t/bbcode-tags-dont-work-accross-multiple-blocks/66132 "2017-07-13T13:50:40Z")

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BBCode tags such as \[b\] don’t work if the content inside includes line breaks. (Yes, I know that in markdown you’re supposed to keep it all on one line, but in bbcode everything inside a \[b\] tag should be bold regardles…

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## [Fixing missing translation](https://meta.discourse.org/t/fixing-missing-translation/66072)

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**Author:** [@Pawel\_Kosiorek](https://meta.discourse.org/u/Pawel_Kosiorek)\
**Replies:** 1\
**Last updated:** [July 12, 2017, 8:12pm UTC](https://meta.discourse.org/t/fixing-missing-translation/66072 "2017-07-12T20:12:57Z")

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Hi! I’m using latest descourse update. Problem is with filter button. I can see class in brackets instead of Polish translation of “Filter” Where can I fix that?

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## [Very impressed with Communiteq!](https://meta.discourse.org/t/very-impressed-with-communiteq/44075)

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**Author:** [@emiosllc](https://meta.discourse.org/u/emiosllc)\
**Replies:** 5\
**Last updated:** [July 12, 2017, 4:12am UTC](https://meta.discourse.org/t/very-impressed-with-communiteq/44075 "2017-07-12T04:12:23Z")

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Hey everyone, I just wanted to make a post to thank Communiteq (formerly DiscourseHosting). Started my week trial and it’s been amazing so far. One of the biggest issues I’ve had with self hosting this platform is email…

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## [Invite users to certain categories/topics of a closed forum](https://meta.discourse.org/t/invite-users-to-certain-categories-topics-of-a-closed-forum/65908)

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**Author:** [@cryptochrome](https://meta.discourse.org/u/cryptochrome)\
**Replies:** 9\
**Last updated:** [July 11, 2017, 11:51am UTC](https://meta.discourse.org/t/invite-users-to-certain-categories-topics-of-a-closed-forum/65908 "2017-07-11T11:51:01Z")

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Hi, we are running a strictly closed forum for a team, not a public forum. Now we would like to be able to invite “outsiders” to collaborate with us on certain topics (or maybe a whole category) without giving them acce…

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## [Docker: 'system' is not a docker command. Unable to run ./launcher cleanup](https://meta.discourse.org/t/docker-system-is-not-a-docker-command-unable-to-run-launcher-cleanup/65783)

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**Author:** [@SMT](https://meta.discourse.org/u/SMT)\
**Replies:** 7\
**Last updated:** [July 10, 2017, 7:59pm UTC](https://meta.discourse.org/t/docker-system-is-not-a-docker-command-unable-to-run-launcher-cleanup/65783 "2017-07-10T19:59:21Z")

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./launcher cleanup flag provided but not defined: --format See ‘/usr/bin/docker info --help’. You have less than 5GB of free space on the disk. You will need more space to continue Would you like to attempt to recove…

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## [Internal oneboxing problem revisited](https://meta.discourse.org/t/internal-oneboxing-problem-revisited/65735)

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**Author:** [@pjv](https://meta.discourse.org/u/pjv)\
**Replies:** 5\
**Last updated:** [July 10, 2017, 7:33pm UTC](https://meta.discourse.org/t/internal-oneboxing-problem-revisited/65735 "2017-07-10T19:33:45Z")

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I’m seeing a problem similar to that reported in this topic: For a forum running on forum.breadtopia.com, as of recent discourse updates we are unable to onebox posts from the wordpress site at breadtopia.com. Prior t…

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