# Support

**URL:** https://meta.discourse.org/c/support/6.md?page=830

[Latest](https://meta.discourse.org/latest.md) · [Categories](https://meta.discourse.org/categories.md) · [Tags](https://meta.discourse.org/tags.md)

**Page:** 831

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## [Internal oneboxing problem revisited](https://meta.discourse.org/t/internal-oneboxing-problem-revisited/65735)

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**Author:** [@pjv](https://meta.discourse.org/u/pjv)\
**Replies:** 5\
**Last updated:** [July 10, 2017, 7:33pm UTC](https://meta.discourse.org/t/internal-oneboxing-problem-revisited/65735 "2017-07-10T19:33:45Z")

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I’m seeing a problem similar to that reported in this topic: For a forum running on forum.breadtopia.com, as of recent discourse updates we are unable to onebox posts from the wordpress site at breadtopia.com. Prior t…

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## [Mobile image upload turns sideways](https://meta.discourse.org/t/mobile-image-upload-turns-sideways/63715)

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**Author:** [@Roy\_ILGM](https://meta.discourse.org/u/Roy_ILGM)\
**Replies:** 32\
**Last updated:** [June 23, 2017, 8:21am UTC](https://meta.discourse.org/t/mobile-image-upload-turns-sideways/63715 "2017-06-23T08:21:10Z")

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Hi there, since a week or so we’re experiencing trouble with images uploaded from mobile phones. As can be seen below they turn sideways. Can anyone explain why this is occurring and/or fix this issue?

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## [S3 region us-east-2 (Ohio)](https://meta.discourse.org/t/s3-region-us-east-2-ohio/65932)

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**Author:** [@damienbowman](https://meta.discourse.org/u/damienbowman)\
**Replies:** 4\
**Last updated:** [July 10, 2017, 2:21pm UTC](https://meta.discourse.org/t/s3-region-us-east-2-ohio/65932 "2017-07-10T14:21:54Z")

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Hello all. I’m running the latest version of Discourse but s3 region us-east-2 (Ohio) isn’t listed. Can someone assist?

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## [Disabling HTML entities in posts](https://meta.discourse.org/t/disabling-html-entities-in-posts/65860)

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**Author:** [@farmdawgnation](https://meta.discourse.org/u/farmdawgnation)\
**Replies:** 9\
**Last updated:** [July 9, 2017, 10:54pm UTC](https://meta.discourse.org/t/disabling-html-entities-in-posts/65860 "2017-07-09T22:54:53Z")

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Hi there, I’m working on trying to migrate a google group to a Discourse forum and am having some issues with HTML being posted in emails. The mailing list is for a web framework, so folks posting HTML back and forth is…

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## [Clarification around tag subscriptions](https://meta.discourse.org/t/clarification-around-tag-subscriptions/61480)

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**Author:** [@mcwumbly](https://meta.discourse.org/u/mcwumbly)\
**Replies:** 9\
**Last updated:** [July 9, 2017, 8:22pm UTC](https://meta.discourse.org/t/clarification-around-tag-subscriptions/61480 "2017-07-09T20:22:51Z")

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I started looking into implementing this feature and found some oddities related to how the combination of Slack subscriptions for categories and tags work. I submitted a PR for one issue, but can see some additional on…

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## [Which ruby and postgresql version is used by discourse docker image?](https://meta.discourse.org/t/which-ruby-and-postgresql-version-is-used-by-discourse-docker-image/65833)

<div class="topic-metadata">

**Author:** [@golden\_eagle](https://meta.discourse.org/u/golden_eagle)\
**Replies:** 1\
**Last updated:** [July 7, 2017, 9:15pm UTC](https://meta.discourse.org/t/which-ruby-and-postgresql-version-is-used-by-discourse-docker-image/65833 "2017-07-07T21:15:24Z")

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I am using Ubuntu 14.04. So which version should I use for Ruby and PostgreSQL for having the discourse Docker image?

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## [Add tags do not support the chinese search!](https://meta.discourse.org/t/add-tags-do-not-support-the-chinese-search/47201)

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**Author:** [@saluzi](https://meta.discourse.org/u/saluzi)\
**Replies:** 3\
**Last updated:** [July 7, 2017, 6:49pm UTC](https://meta.discourse.org/t/add-tags-do-not-support-the-chinese-search/47201 "2017-07-07T18:49:33Z")

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Add tags do not support the chinese search, this led to chinese users can not add tags. The number of Chinese users is huge, We hope to solve this problem. Thanks for your help

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## [Keyboard shortcut to start editing topic titles and categories](https://meta.discourse.org/t/keyboard-shortcut-to-start-editing-topic-titles-and-categories/65717)

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**Author:** [@Sujan](https://meta.discourse.org/u/Sujan)\
**Replies:** 7\
**Last updated:** [July 7, 2017, 10:44am UTC](https://meta.discourse.org/t/keyboard-shortcut-to-start-editing-topic-titles-and-categories/65717 "2017-07-07T10:44:32Z")

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I as a moderator that has to clean up quite some topic titles would appreciate it if there was a keyboard shortcut to start editing topic titles and categories. (I created a topic about that before, but it included also…

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## [Notification email (SPF; DKIM, reverse PTR records)](https://meta.discourse.org/t/notification-email-spf-dkim-reverse-ptr-records/65660)

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**Author:** [@mariolevitin](https://meta.discourse.org/u/mariolevitin)\
**Replies:** 4\
**Last updated:** [July 7, 2017, 7:19am UTC](https://meta.discourse.org/t/notification-email-spf-dkim-reverse-ptr-records/65660 "2017-07-07T07:19:20Z")

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Next to notification email setting, it says that The from: email address used when sending all essential system emails. The domain specified here must have SPF, DKIM and reverse PTR records set correctly for email to a…

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## [Local user registration](https://meta.discourse.org/t/local-user-registration/65764)

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**Author:** [@ric79](https://meta.discourse.org/u/ric79)\
**Replies:** 4\
**Last updated:** [July 7, 2017, 3:38am UTC](https://meta.discourse.org/t/local-user-registration/65764 "2017-07-07T03:38:16Z")

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Hello, my Discourse has two types of users: Collegues authorized using the LDAP of my company External consultants logged with their personal email I would like to approve the external account before it can post/see …

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## [Can I restore a deleted user?](https://meta.discourse.org/t/can-i-restore-a-deleted-user/65765)

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**Author:** [@codechef](https://meta.discourse.org/u/codechef)\
**Replies:** 2\
**Last updated:** [July 7, 2017, 2:03am UTC](https://meta.discourse.org/t/can-i-restore-a-deleted-user/65765 "2017-07-07T02:03:33Z")

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Is there a way to restore a user who was Automatically deleted as abandoned, deactivated account? Background I migrated from another forum. I required all users to reset their passwords. It took at least one of the use…

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## [Google Adsense verification](https://meta.discourse.org/t/google-adsense-verification/65727)

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**Author:** [@james-007](https://meta.discourse.org/u/james-007)\
**Replies:** 1\
**Last updated:** [July 6, 2017, 3:46pm UTC](https://meta.discourse.org/t/google-adsense-verification/65727 "2017-07-06T15:46:46Z")

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hi, I got email from google adsense that they need some code in my main/index page to verify domain ownership. This is new rule from google Adsense where they verify domain ownership as well. Here is the link with change…

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## [Is it possible to add older versions of Google Emoji?](https://meta.discourse.org/t/is-it-possible-to-add-older-versions-of-google-emoji/50528)

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**Author:** [@tonninseteli](https://meta.discourse.org/u/tonninseteli)\
**Replies:** 16\
**Last updated:** [July 6, 2017, 1:50pm UTC](https://meta.discourse.org/t/is-it-possible-to-add-older-versions-of-google-emoji/50528 "2017-07-06T13:50:14Z")

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Some of my users are complaining about the new Android 7.0 emoji :rolling\_eyes: mostly because we have made some… customizations to some of them so the customized 6.0.1 emoji are no longer uniform with 7.0. I know there…

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## [Wrong links in email](https://meta.discourse.org/t/wrong-links-in-email/65731)

<div class="topic-metadata">

**Author:** [@ric79](https://meta.discourse.org/u/ric79)\
**Replies:** 1\
**Last updated:** [July 6, 2017, 1:23pm UTC](https://meta.discourse.org/t/wrong-links-in-email/65731 "2017-07-06T13:23:25Z")

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Hello, I installed discourse on http://x.y.8.242:25654 ( http://discourse.yyy.xxx.it:25654 ) Then, in antoher machine x.y.8.100, I setup an ngnix proxy for https server { listen 443 ssl spdy; server\_name discourse …

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## [Discobot "bookmark instruction" problem](https://meta.discourse.org/t/discobot-bookmark-instruction-problem/64748)

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**Author:** [@SidV](https://meta.discourse.org/u/SidV)\
**Replies:** 11\
**Last updated:** [July 6, 2017, 12:23pm UTC](https://meta.discourse.org/t/discobot-bookmark-instruction-problem/64748 "2017-07-06T12:23:50Z")

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Hello team. I have been waiting for the transifex translations to be updated, but following the latest commits, I think it should work fine, and it is not working properly. If you see this line 236 You will see the bo…

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## [Poll problem when i use "-d --binding"](https://meta.discourse.org/t/poll-problem-when-i-use-d-binding/65257)

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**Author:** [@Yohan](https://meta.discourse.org/u/Yohan)\
**Replies:** 3\
**Last updated:** [July 6, 2017, 12:13pm UTC](https://meta.discourse.org/t/poll-problem-when-i-use-d-binding/65257 "2017-07-06T12:13:53Z")

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Hi, I have a problem with the polls. When i use Discourse in my localhost, the polls works very well (i can choose my answer). But when i launch my server with the command “bundle exec rails server -d --binding=0.0.0.0”…

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## [Client does not have permissions to send as this sender](https://meta.discourse.org/t/client-does-not-have-permissions-to-send-as-this-sender/65712)

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**Author:** [@ric79](https://meta.discourse.org/u/ric79)\
**Replies:** 2\
**Last updated:** [July 6, 2017, 8:09am UTC](https://meta.discourse.org/t/client-does-not-have-permissions-to-send-as-this-sender/65712 "2017-07-06T08:09:44Z")

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Hello, I’m not able to send email. The admin email has been activated manually. When I try to send an email a get “Client does not have permissions to send as this sender” Here there is my app.yml config: DISCOURSE\_…

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## [How should I enable letsencrypt while discourse is beside other websites](https://meta.discourse.org/t/how-should-i-enable-letsencrypt-while-discourse-is-beside-other-websites/58107)

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**Author:** [@hnaseri](https://meta.discourse.org/u/hnaseri)\
**Replies:** 17\
**Last updated:** [July 6, 2017, 2:38am UTC](https://meta.discourse.org/t/how-should-i-enable-letsencrypt-while-discourse-is-beside-other-websites/58107 "2017-07-06T02:38:44Z")

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I’m running discourse with other websites and I’ve configured that according to this guide. now I want to use letsencrypt to secure my discourse. However in this topic, it says we shouldn’t follow it if we run other web…

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## [Interpolation key "site\_name" required in automated messages](https://meta.discourse.org/t/interpolation-key-site-name-required-in-automated-messages/65653)

<div class="topic-metadata">

**Author:** [@nawthor](https://meta.discourse.org/u/nawthor)\
**Replies:** 1\
**Last updated:** [July 5, 2017, 4:12pm UTC](https://meta.discourse.org/t/interpolation-key-site-name-required-in-automated-messages/65653 "2017-07-05T16:12:40Z")

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I have recently gone over to update some of the automated messages that are sent out regarding flags and blocks, and I have found that I cannot remove the %{site\_name} from them without getting the error: interpolation k…

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## [Temporarily Disable Akismet](https://meta.discourse.org/t/temporarily-disable-akismet/65590)

<div class="topic-metadata">

**Author:** [@Martin\_Cash](https://meta.discourse.org/u/Martin_Cash)\
**Replies:** 5\
**Last updated:** [July 5, 2017, 3:12pm UTC](https://meta.discourse.org/t/temporarily-disable-akismet/65590 "2017-07-05T15:12:13Z")

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Is there a way to disable the Akismet plugin or a way to loosen the rules for flagging content as we ramp up new members from our customer base? I only get false positives and some new member’s first experience with us i…

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## [Install Discourse into domain.com/forums](https://meta.discourse.org/t/install-discourse-into-domain-com-forums/65596)

<div class="topic-metadata">

**Author:** [@floren](https://meta.discourse.org/u/floren)\
**Replies:** 2\
**Last updated:** [July 4, 2017, 5:46pm UTC](https://meta.discourse.org/t/install-discourse-into-domain-com-forums/65596 "2017-07-04T17:46:19Z")

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Hi, During the installation, I’m asked for Hostname for your Discourse? \[discourse.example.com\]. I would like to use the existing domain.com hostname, and serve Discourse from /forums directory. I have a blog into /, wh…

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## [Setting initial directory](https://meta.discourse.org/t/setting-initial-directory/65606)

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**Author:** [@Hossein\_Amerkashi](https://meta.discourse.org/u/Hossein_Amerkashi)\
**Replies:** 2\
**Last updated:** [July 4, 2017, 5:38pm UTC](https://meta.discourse.org/t/setting-initial-directory/65606 "2017-07-04T17:38:23Z")

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Hello, How would we setup discourse so that when discourse community is opened, it would default to categories section like below: https://meta.discourse.org/categories Thanks

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## [Cannot read file system information for 'extfs' / launcher](https://meta.discourse.org/t/cannot-read-file-system-information-for-extfs-launcher/65600)

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**Author:** [@Sammuel](https://meta.discourse.org/u/Sammuel)\
**Replies:** 1\
**Last updated:** [July 4, 2017, 4:23pm UTC](https://meta.discourse.org/t/cannot-read-file-system-information-for-extfs-launcher/65600 "2017-07-04T16:23:54Z")

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Hi, My first message on your great board :slight\_smile: I installed discourse on a server with debian 9. Each time I use the command ./launcher, all is working great but I have this message displayed : cupidon@XXXXXX…

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## [(Re)Installing Discourse with Docker on CentOS 7](https://meta.discourse.org/t/re-installing-discourse-with-docker-on-centos-7/65359)

<div class="topic-metadata">

**Author:** [@c3iq](https://meta.discourse.org/u/c3iq)\
**Replies:** 6\
**Last updated:** [July 3, 2017, 8:13am UTC](https://meta.discourse.org/t/re-installing-discourse-with-docker-on-centos-7/65359 "2017-07-03T08:13:47Z")

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Hello, I’m trying to resurrect Discourse on a CentOS 7 VM. It’s been a couple of days and I’ve learnt a lot but… I keep coming up against the same problem no matter what I try. I have just cleaned up Docker: docker …

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## [Running Discourse docker image in the environment on Amazon EC2 Container Service](https://meta.discourse.org/t/running-discourse-docker-image-in-the-environment-on-amazon-ec2-container-service/65352)

<div class="topic-metadata">

**Author:** [@golden\_eagle](https://meta.discourse.org/u/golden_eagle)\
**Replies:** 6\
**Last updated:** [July 3, 2017, 8:30pm UTC](https://meta.discourse.org/t/running-discourse-docker-image-in-the-environment-on-amazon-ec2-container-service/65352 "2017-07-03T20:30:45Z")

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I have installed discourse. I have the docker image of discourse. Can anybody help me how to run Discourse docker image in the environment on Amazon EC2 Container Service? I am getting few errors when I m trying to run …

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## [Disable Link Preview](https://meta.discourse.org/t/disable-link-preview/47405)

<div class="topic-metadata">

**Author:** [@Richard\_Mohorovich](https://meta.discourse.org/u/Richard_Mohorovich)\
**Replies:** 5\
**Last updated:** [July 3, 2017, 2:46pm UTC](https://meta.discourse.org/t/disable-link-preview/47405 "2017-07-03T14:46:51Z")

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Hello, I’m making a list of links for a specific topic. It’s in the format: Title link However one of the links keeps on showing a preview. I understand if you put a link on its own line it gets a preview. Is there…

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## [Large number of queued jobs](https://meta.discourse.org/t/large-number-of-queued-jobs/65515)

<div class="topic-metadata">

**Author:** [@leo.proctor](https://meta.discourse.org/u/leo.proctor)\
**Replies:** 5\
**Last updated:** [July 3, 2017, 1:36pm UTC](https://meta.discourse.org/t/large-number-of-queued-jobs/65515 "2017-07-03T13:36:26Z")

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I’m creating huge number of topics in parallel via api, which has slowed down our forum incredibly. I’ve noticed several jobs are queued in sidekiq. Is this could be the reason? what sidekiq jobs are required for posts c…

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## [Negative SEO because of too much category pages getting indexed](https://meta.discourse.org/t/negative-seo-because-of-too-much-category-pages-getting-indexed/65420)

<div class="topic-metadata">

**Author:** [@veer](https://meta.discourse.org/u/veer)\
**Replies:** 8\
**Last updated:** [July 3, 2017, 9:18am UTC](https://meta.discourse.org/t/negative-seo-because-of-too-much-category-pages-getting-indexed/65420 "2017-07-03T09:18:50Z")

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If you look for total category pages indexed of meta.discourse.org with following query in google site:meta.discourse.org/c/ you will find 1670 pages index. Similarly i have a discourse site with 50 categories while h…

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## [How do I disable Discobot?](https://meta.discourse.org/t/how-do-i-disable-discobot/65497)

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**Author:** [@chiQ](https://meta.discourse.org/u/chiQ)\
**Replies:** 3\
**Last updated:** [July 3, 2017, 4:57am UTC](https://meta.discourse.org/t/how-do-i-disable-discobot/65497 "2017-07-03T04:57:30Z")

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I really need to destroy Discobot. I haven’t been able to find a kill switch, and I can’t block the user. Can someone please advise? Edit: Is it narrative bot? If so I’ve found it under plugins :slight\_smile:

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## [Reply indicators not showing](https://meta.discourse.org/t/reply-indicators-not-showing/65443)

<div class="topic-metadata">

**Author:** [@cryptochrome](https://meta.discourse.org/u/cryptochrome)\
**Replies:** 3\
**Last updated:** [July 1, 2017, 2:26pm UTC](https://meta.discourse.org/t/reply-indicators-not-showing/65443 "2017-07-01T14:26:31Z")

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Hi, usually, when you reply to a post (rather than the whole thread), the replied to post will get a collapsible UI element that shows the replies right under the post: In addition to that, the response post shows an…

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