# Support

**URL:** https://meta.discourse.org/c/support/6.md?page=834

[Latest](https://meta.discourse.org/latest.md) · [Categories](https://meta.discourse.org/categories.md) · [Tags](https://meta.discourse.org/tags.md)

**Page:** 835

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## [Is it required to import users when using SSO?](https://meta.discourse.org/t/is-it-required-to-import-users-when-using-sso/63955)

<div class="topic-metadata">

**Author:** [@kodab](https://meta.discourse.org/u/kodab)\
**Replies:** 10\
**Last updated:** [June 5, 2017, 2:13pm UTC](https://meta.discourse.org/t/is-it-required-to-import-users-when-using-sso/63955 "2017-06-05T14:13:44Z")

</div>

I’m currently using the import script provided by discourse to transfer my old vanilla forum tdiscrouse. After the import is done, I want to enable SSO and use my Laravel PHP website framework as my main user database. …

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## [Does app.yml persist between docker upgrades?](https://meta.discourse.org/t/does-app-yml-persist-between-docker-upgrades/63950)

<div class="topic-metadata">

**Author:** [@jlippiner](https://meta.discourse.org/u/jlippiner)\
**Replies:** 2\
**Last updated:** [June 5, 2017, 1:58pm UTC](https://meta.discourse.org/t/does-app-yml-persist-between-docker-upgrades/63950 "2017-06-05T13:58:56Z")

</div>

Im working on a plugin and the instructions I received was to update the app.yml discourse file (the plugin overrides the email template). The problem with this, I believe, is that while plugins persist between upgrades…

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## [Where do I change the 10 day Topic lock period?](https://meta.discourse.org/t/where-do-i-change-the-10-day-topic-lock-period/63947)

<div class="topic-metadata">

**Author:** [@ghenne](https://meta.discourse.org/u/ghenne)\
**Replies:** 5\
**Last updated:** [June 5, 2017, 1:41pm UTC](https://meta.discourse.org/t/where-do-i-change-the-10-day-topic-lock-period/63947 "2017-06-05T13:41:28Z")

</div>

Topics get locked after 10 days of no activity. It seems there should a setting to change this, but I cannot find it. Any idea what it is called?

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## [Any way to prevent local download of external images?](https://meta.discourse.org/t/any-way-to-prevent-local-download-of-external-images/63924)

<div class="topic-metadata">

**Author:** [@tjb1013](https://meta.discourse.org/u/tjb1013)\
**Replies:** 1\
**Last updated:** [June 5, 2017, 3:15am UTC](https://meta.discourse.org/t/any-way-to-prevent-local-download-of-external-images/63924 "2017-06-05T03:15:17Z")

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I’m trying to embed an image in a post that changes (image URL remains the same). Basically a counter. Any way to prevent the local download of the external image?

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## [Odd behavior between different environments](https://meta.discourse.org/t/odd-behavior-between-different-environments/63831)

<div class="topic-metadata">

**Author:** [@Brock\_Busby](https://meta.discourse.org/u/Brock_Busby)\
**Replies:** 5\
**Last updated:** [June 4, 2017, 9:46pm UTC](https://meta.discourse.org/t/odd-behavior-between-different-environments/63831 "2017-06-04T21:46:56Z")

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Hi all we are encountering a strange issue between our Discourse environments. We have 3 different Discourse test environments. Let’s call them: A.domain.com B.domain.com C.domain.com Environment: Hosted on AWS All…

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## [How to introduce people to get familar to Discourse?](https://meta.discourse.org/t/how-to-introduce-people-to-get-familar-to-discourse/63906)

<div class="topic-metadata">

**Author:** [@xiasummer](https://meta.discourse.org/u/xiasummer)\
**Replies:** 6\
**Last updated:** [June 4, 2017, 7:58pm UTC](https://meta.discourse.org/t/how-to-introduce-people-to-get-familar-to-discourse/63906 "2017-06-04T19:58:35Z")

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You see, if we want to let people come to use Discourse, we have to achieve a few goals: Make people familar with Discourse structure. Different useage of different buttons. Make people familar with Markdown or the …

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## [Hotmail users do not receive account verification email](https://meta.discourse.org/t/hotmail-users-do-not-receive-account-verification-email/62544)

<div class="topic-metadata">

**Author:** [@wiliamjoaquim](https://meta.discourse.org/u/wiliamjoaquim)\
**Replies:** 8\
**Last updated:** [June 4, 2017, 12:37am UTC](https://meta.discourse.org/t/hotmail-users-do-not-receive-account-verification-email/62544 "2017-06-04T00:37:36Z")

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I noticed that every new member who uses hotmail email does not confirm the account, I did some tests and the confirmation email is not sent to hotmail users, what can it be? I use the mailgun server!

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## [Only Blank Page showing at first visit](https://meta.discourse.org/t/only-blank-page-showing-at-first-visit/63849)

<div class="topic-metadata">

**Author:** [@Der-Eddy](https://meta.discourse.org/u/Der-Eddy)\
**Replies:** 4\
**Last updated:** [June 3, 2017, 12:50pm UTC](https://meta.discourse.org/t/only-blank-page-showing-at-first-visit/63849 "2017-06-03T12:50:40Z")

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Since some months I have this weird problem: At the first visit per day at my forum, it will only show a blank page with the background color of the current theme this also happens if you clear my browser cache (i.e. v…

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## [Log In and Sign Up button broken after update](https://meta.discourse.org/t/log-in-and-sign-up-button-broken-after-update/63850)

<div class="topic-metadata">

**Author:** [@nnamso\_](https://meta.discourse.org/u/nnamso_)\
**Replies:** 8\
**Last updated:** [June 3, 2017, 9:42am UTC](https://meta.discourse.org/t/log-in-and-sign-up-button-broken-after-update/63850 "2017-06-03T09:42:13Z")

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After updating via SSH my site http://mytestimony.com.ng/ Log in and Sign up button is broken what should i do ?

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## [The docker image is too old](https://meta.discourse.org/t/the-docker-image-is-too-old/63833)

<div class="topic-metadata">

**Author:** [@nnamso\_](https://meta.discourse.org/u/nnamso_)\
**Replies:** 7\
**Last updated:** [June 2, 2017, 10:24pm UTC](https://meta.discourse.org/t/the-docker-image-is-too-old/63833 "2017-06-02T22:24:41Z")

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You will need to SSH into the machine and update it: I did the following now the site is offline. ssh root@serverip cd /var/discourse git pull ./launcher rebuild app mytestimony.com.ng

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## [FAILED Error after update](https://meta.discourse.org/t/failed-error-after-update/63814)

<div class="topic-metadata">

**Author:** [@11145](https://meta.discourse.org/u/11145)\
**Replies:** 2\
**Last updated:** [June 2, 2017, 3:10pm UTC](https://meta.discourse.org/t/failed-error-after-update/63814 "2017-06-02T15:10:03Z")

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After you try to update, you receive this error. How do I return the discourse? root@root:~# cd /var/discourse root@root:/var/discourse# git pull remote: Counting objects: 25, done. remote: Compressing objects: 100% (14…

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## [Send email to all members](https://meta.discourse.org/t/send-email-to-all-members/63803)

<div class="topic-metadata">

**Author:** [@wiliamjoaquim](https://meta.discourse.org/u/wiliamjoaquim)\
**Replies:** 3\
**Last updated:** [June 2, 2017, 2:11pm UTC](https://meta.discourse.org/t/send-email-to-all-members/63803 "2017-06-02T14:11:13Z")

</div>

Is there any option to send email in private to all members at once?

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## [Can't get by "You are not connected to Discourse" message](https://meta.discourse.org/t/cant-get-by-you-are-not-connected-to-discourse-message/63742)

<div class="topic-metadata">

**Author:** [@JB205](https://meta.discourse.org/u/JB205)\
**Replies:** 14\
**Last updated:** [June 2, 2017, 1:53pm UTC](https://meta.discourse.org/t/cant-get-by-you-are-not-connected-to-discourse-message/63742 "2017-06-02T13:53:11Z")

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I’m trying to set this plugin up but all I ever get is: You are not connected to Discourse. If you are setting up the plugin, this notice should go away after completing the form on this page. All the settings on the…

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## [Markdown handling of whitespace in lists](https://meta.discourse.org/t/markdown-handling-of-whitespace-in-lists/63767)

<div class="topic-metadata">

**Author:** [@jmsachs](https://meta.discourse.org/u/jmsachs)\
**Replies:** 5\
**Last updated:** [June 1, 2017, 10:01pm UTC](https://meta.discourse.org/t/markdown-handling-of-whitespace-in-lists/63767 "2017-06-01T22:01:42Z")

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Discourse Markdown seems to be quite a bit different than Stackoverflow Markdown and I’m wondering how to format some text properly when it’s in an extended numbered list. Is there any way to create a blank line inside a…

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## [Use Generic Copy Whenever Publishing a Post](https://meta.discourse.org/t/use-generic-copy-whenever-publishing-a-post/63764)

<div class="topic-metadata">

**Author:** [@apautler](https://meta.discourse.org/u/apautler)\
**Replies:** 2\
**Last updated:** [June 1, 2017, 9:33pm UTC](https://meta.discourse.org/t/use-generic-copy-whenever-publishing-a-post/63764 "2017-06-01T21:33:12Z")

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@simon Right now whenever you publish a post from WordPress to Discourse the two options are excerpt or full post. Is it possible to simply have generic text (ex. Have a comment or question about this lesson? Start the d…

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## [Time based auto close topics](https://meta.discourse.org/t/time-based-auto-close-topics/63769)

<div class="topic-metadata">

**Author:** [@rohmann](https://meta.discourse.org/u/rohmann)\
**Replies:** 1\
**Last updated:** [June 1, 2017, 8:56pm UTC](https://meta.discourse.org/t/time-based-auto-close-topics/63769 "2017-06-01T20:56:07Z")

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I see there are some auto close features based on topic/message size. Can I automatically close topics after a duration? For example, after n days have elapsed with no reply, could the thread be closed?

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## [Confusion over SSO settings changes](https://meta.discourse.org/t/confusion-over-sso-settings-changes/63721)

<div class="topic-metadata">

**Author:** [@joey88](https://meta.discourse.org/u/joey88)\
**Replies:** 3\
**Last updated:** [June 1, 2017, 5:52pm UTC](https://meta.discourse.org/t/confusion-over-sso-settings-changes/63721 "2017-06-01T17:52:24Z")

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Hey, Apologies if this has already been covered but I couldn’t find a topic that gave me what I needed. I’m fairly new to discourse but when the settings changed with an update to the WP-Discourse plugin did anything ch…

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## [Errno::ENOSPC: No space left on device](https://meta.discourse.org/t/errno-enospc-no-space-left-on-device/33829)

<div class="topic-metadata">

**Author:** [@avorio](https://meta.discourse.org/u/avorio)\
**Replies:** 16\
**Last updated:** [June 1, 2017, 5:33pm UTC](https://meta.discourse.org/t/errno-enospc-no-space-left-on-device/33829 "2017-06-01T17:33:14Z")

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Hi there, I’m trying to rebuild Discourse but I’m running into this error: FAILED -------------------- RuntimeError: cd /var/www/discourse && su discourse -c 'bundle exec rake assets:precompile' failed with return #\<Pr…

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## [Enforce notification status for a group](https://meta.discourse.org/t/enforce-notification-status-for-a-group/63722)

<div class="topic-metadata">

**Author:** [@tophee](https://meta.discourse.org/u/tophee)\
**Replies:** 1\
**Last updated:** [June 1, 2017, 12:46pm UTC](https://meta.discourse.org/t/enforce-notification-status-for-a-group/63722 "2017-06-01T12:46:16Z")

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Is there a way of enforcing the Default notification level for group messages for all members of the group (Currently, this setting only affects new group members)? I’m not sure if adding a check-box “Apply default noti…

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## [Download Limit Security level 0](https://meta.discourse.org/t/download-limit-security-level-0/63717)

<div class="topic-metadata">

**Author:** [@wiliamjoaquim](https://meta.discourse.org/u/wiliamjoaquim)\
**Replies:** 1\
**Last updated:** [June 1, 2017, 10:16am UTC](https://meta.discourse.org/t/download-limit-security-level-0/63717 "2017-06-01T10:16:57Z")

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Is it possible to limit file downloads that a user with permission level 0 can do?

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## [Add likes and views to search display](https://meta.discourse.org/t/add-likes-and-views-to-search-display/63368)

<div class="topic-metadata">

**Author:** [@pfaffman](https://meta.discourse.org/u/pfaffman)\
**Replies:** 8\
**Last updated:** [May 31, 2017, 5:13pm UTC](https://meta.discourse.org/t/add-likes-and-views-to-search-display/63368 "2017-05-31T17:13:32Z")

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I’d like to add to the search page the number of likes and views a topic has received. The json in https://site.com/search.json?q=whatever has the number of likes in the posts and for topics includes likes and views. I …

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## [How to hide category names and move the description?](https://meta.discourse.org/t/how-to-hide-category-names-and-move-the-description/32149)

<div class="topic-metadata">

**Author:** [@DJ\_Lobster](https://meta.discourse.org/u/DJ_Lobster)\
**Replies:** 6\
**Last updated:** [May 30, 2017, 12:24pm UTC](https://meta.discourse.org/t/how-to-hide-category-names-and-move-the-description/32149 "2017-05-30T12:24:26Z")

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I’ve got Discourse set up, but I’m pretty new to this platform and am having some trouble figuring out how to situate the categories how I want them. I’m wanting to go for a look like the Gearbox forums. http://forums.ge…

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## [Unlisted topic is visible in notification popup if a category is watched?](https://meta.discourse.org/t/unlisted-topic-is-visible-in-notification-popup-if-a-category-is-watched/63578)

<div class="topic-metadata">

**Author:** [@dax](https://meta.discourse.org/u/dax)\
**Replies:** 9\
**Last updated:** [May 30, 2017, 9:06am UTC](https://meta.discourse.org/t/unlisted-topic-is-visible-in-notification-popup-if-a-category-is-watched/63578 "2017-05-30T09:06:08Z")

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I posted a new topic in our private category and I made it immediately unlisted. After a few hours I see the topic received one like by a team-member and then a reply from another team-member. The unlisted topics shoul…

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## [Can we have "Groups" as a clickable icon?](https://meta.discourse.org/t/can-we-have-groups-as-a-clickable-icon/63506)

<div class="topic-metadata">

**Author:** [@xiasummer](https://meta.discourse.org/u/xiasummer)\
**Replies:** 1\
**Last updated:** [May 28, 2017, 6:01pm UTC](https://meta.discourse.org/t/can-we-have-groups-as-a-clickable-icon/63506 "2017-05-28T18:01:56Z")

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There are many groups in the forum I manage and I want people to easily find it. Can the Groups as a clickable icon in the menu bar? Like Below: Thanks a lot.

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## [How to change default Discourse theme?](https://meta.discourse.org/t/how-to-change-default-discourse-theme/63483)

<div class="topic-metadata">

**Author:** [@naupe](https://meta.discourse.org/u/naupe)\
**Replies:** 2\
**Last updated:** [May 27, 2017, 4:23pm UTC](https://meta.discourse.org/t/how-to-change-default-discourse-theme/63483 "2017-05-27T16:23:45Z")

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I just recently installed Discourse. I’ve been looking through the menus. I know how to EDIT a Discourse theme (Admin page → Customize), but not how to actually set it in the Admin page (I want to change from Dark to the…

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## [View exact date when badge was given?](https://meta.discourse.org/t/view-exact-date-when-badge-was-given/63423)

<div class="topic-metadata">

**Author:** [@Simsnet](https://meta.discourse.org/u/Simsnet)\
**Replies:** 4\
**Last updated:** [May 26, 2017, 5:56pm UTC](https://meta.discourse.org/t/view-exact-date-when-badge-was-given/63423 "2017-05-26T17:56:16Z")

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Is it possible to view the exact date for when a badge was given to a user?

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## [Creating a closed community](https://meta.discourse.org/t/creating-a-closed-community/63433)

<div class="topic-metadata">

**Author:** [@Namit\_Agarwal](https://meta.discourse.org/u/Namit_Agarwal)\
**Replies:** 1\
**Last updated:** [May 26, 2017, 11:56am UTC](https://meta.discourse.org/t/creating-a-closed-community/63433 "2017-05-26T11:56:09Z")

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Hello! I am planning to use discourse to create a closed community where a moderator allows/ disallows people who can join the community, see and comment on topics. Is this possible?

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## [Single signon and email change](https://meta.discourse.org/t/single-signon-and-email-change/63429)

<div class="topic-metadata">

**Author:** [@Massimo\_Redaelli](https://meta.discourse.org/u/Massimo_Redaelli)\
**Replies:** 2\
**Last updated:** [May 26, 2017, 10:21am UTC](https://meta.discourse.org/t/single-signon-and-email-change/63429 "2017-05-26T10:21:28Z")

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We have set up a Discourse installation with single signon though Drupal, and sso overrides email active. A user logged in the first time with his Drupal account, which was created with the correct email. He then chang…

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## [Tag coloured white in white on custom theme](https://meta.discourse.org/t/tag-coloured-white-in-white-on-custom-theme/63426)

<div class="topic-metadata">

**Author:** [@philm](https://meta.discourse.org/u/philm)\
**Replies:** 3\
**Last updated:** [May 26, 2017, 8:57am UTC](https://meta.discourse.org/t/tag-coloured-white-in-white-on-custom-theme/63426 "2017-05-26T08:57:02Z")

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Hi there, at manjaro.org we are using following colour scheme: "Manjaro Color Scheme": { "primary": "111111", "secondary": "f0f0f0", "tertiary": "035f1d", "quaternary": "035f1d", "header\_background": "373737"…

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## [Can't restore to new site: "first\_unread\_topic\_for" already exists with same argument types](https://meta.discourse.org/t/cant-restore-to-new-site-first-unread-topic-for-already-exists-with-same-argument-types/63396)

<div class="topic-metadata">

**Author:** [@pfaffman](https://meta.discourse.org/u/pfaffman)\
**Replies:** 3\
**Last updated:** [May 25, 2017, 10:17pm UTC](https://meta.discourse.org/t/cant-restore-to-new-site-first-unread-topic-for-already-exists-with-same-argument-types/63396 "2017-05-25T22:17:08Z")

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I’m trying to restore a backup to a new site. It’s failed with this error: \[2017-05-25 21:35:33\] EXCEPTION: An error has occurred, this and all later migrations canceled: PG::DuplicateFunction: ERROR: function "first\_…

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