# Support

**URL:** https://meta.discourse.org/c/support/6.md?page=842

[Latest](https://meta.discourse.org/latest.md) · [Categories](https://meta.discourse.org/categories.md) · [Tags](https://meta.discourse.org/tags.md)

**Page:** 843

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## [Site throws a blank screen after trying to enable LetsEncrypt](https://meta.discourse.org/t/site-throws-a-blank-screen-after-trying-to-enable-letsencrypt/59514)

<div class="topic-metadata">

**Author:** [@arun](https://meta.discourse.org/u/arun)\
**Replies:** 8\
**Last updated:** [March 20, 2017, 10:50am UTC](https://meta.discourse.org/t/site-throws-a-blank-screen-after-trying-to-enable-letsencrypt/59514 "2017-03-20T10:50:53Z")

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I tried to follow the guide mentioned on this page but the site shows me a white screen on http:// version and throws a “unable to connect” error on https:// version. I am not sure what problem is. Can someone help me he…

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## [How to get a search result with sitelinks in google?](https://meta.discourse.org/t/how-to-get-a-search-result-with-sitelinks-in-google/59485)

<div class="topic-metadata">

**Author:** [@arsewi](https://meta.discourse.org/u/arsewi)\
**Replies:** 3\
**Last updated:** [March 19, 2017, 5:43pm UTC](https://meta.discourse.org/t/how-to-get-a-search-result-with-sitelinks-in-google/59485 "2017-03-19T17:43:22Z")

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What should I do to my discourse forum in google console to get a search result like this? I know it is more to do with google webmaster tool. Anyway, I looked into google data highlighter but it seems not for this pa…

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## [Email to set password not sent out after invitation](https://meta.discourse.org/t/email-to-set-password-not-sent-out-after-invitation/59351)

<div class="topic-metadata">

**Author:** [@Frank\_Meeuwsen](https://meta.discourse.org/u/Frank_Meeuwsen)\
**Replies:** 1\
**Last updated:** [March 18, 2017, 3:35am UTC](https://meta.discourse.org/t/email-to-set-password-not-sent-out-after-invitation/59351 "2017-03-18T03:35:01Z")

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Continuing the discussion from Invited users are ignoring the set password email I am currently in the following setup (running 1.8.0+beta5): I have a csv with new users I want to invite. I am testing this with my own …

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## [Staff Whispers - Not Working](https://meta.discourse.org/t/staff-whispers-not-working/59300)

<div class="topic-metadata">

**Author:** [@Ralphy](https://meta.discourse.org/u/Ralphy)\
**Replies:** 2\
**Last updated:** [March 17, 2017, 4:18pm UTC](https://meta.discourse.org/t/staff-whispers-not-working/59300 "2017-03-17T16:18:31Z")

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Hello, I have enabled staff whispers but it doesn’t show up when I go to private chat in the topic I click on the “gear” icon and nothing appears reguarding whispers.

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## [Dedicated Server with Plesk Onyx to Discourse + Wordpress](https://meta.discourse.org/t/dedicated-server-with-plesk-onyx-to-discourse-wordpress/59206)

<div class="topic-metadata">

**Author:** [@Silnei](https://meta.discourse.org/u/Silnei)\
**Replies:** 2\
**Last updated:** [March 17, 2017, 1:38pm UTC](https://meta.discourse.org/t/dedicated-server-with-plesk-onyx-to-discourse-wordpress/59206 "2017-03-17T13:38:34Z")

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I’m researching a solution to run Discourse and Wordpress on the same server. I have a forum and a blog, both generate on average 2M page views / month. The blog will be in the url / blog. Is Plesk Onyx a good solution …

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## [Embed playbuzz quiz into post](https://meta.discourse.org/t/embed-playbuzz-quiz-into-post/59183)

<div class="topic-metadata">

**Author:** [@wm00](https://meta.discourse.org/u/wm00)\
**Replies:** 6\
**Last updated:** [March 16, 2017, 6:43pm UTC](https://meta.discourse.org/t/embed-playbuzz-quiz-into-post/59183 "2017-03-16T18:43:01Z")

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I want to add a quiz from playbuzz.com into a post using the javascript they offer. Is that possible? Just copy/past the code do not seams to work…

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## [Show all actions available under each message](https://meta.discourse.org/t/show-all-actions-available-under-each-message/59195)

<div class="topic-metadata">

**Author:** [@Wil](https://meta.discourse.org/u/Wil)\
**Replies:** 4\
**Last updated:** [March 15, 2017, 9:39pm UTC](https://meta.discourse.org/t/show-all-actions-available-under-each-message/59195 "2017-03-15T21:39:22Z")

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Hello Is there an option to always display all the actions available under a message? Some of them are hidden under the …/show more icon, and people often miss the “solved” icon vs Thanks

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## [Mail users with Trust level 2](https://meta.discourse.org/t/mail-users-with-trust-level-2/59150)

<div class="topic-metadata">

**Author:** [@dosch](https://meta.discourse.org/u/dosch)\
**Replies:** 5\
**Last updated:** [March 15, 2017, 3:02pm UTC](https://meta.discourse.org/t/mail-users-with-trust-level-2/59150 "2017-03-15T15:02:49Z")

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Is it possible to send an email or Private message to all forum members with trust level 2 and above?

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## [Email from Yahoo group marked as spam](https://meta.discourse.org/t/email-from-yahoo-group-marked-as-spam/59105)

<div class="topic-metadata">

**Author:** [@alehman](https://meta.discourse.org/u/alehman)\
**Replies:** 7\
**Last updated:** [March 15, 2017, 3:56am UTC](https://meta.discourse.org/t/email-from-yahoo-group-marked-as-spam/59105 "2017-03-15T03:56:04Z")

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I need to temporarily forward email from existing Yahoo! group to my Discourse forum. I set up a dedicated user on Yahoo! which fowards posts to a particular Discourse category. I successfully subscribed the user on Dis…

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## [Add link to external SSO profile to profile page](https://meta.discourse.org/t/add-link-to-external-sso-profile-to-profile-page/59027)

<div class="topic-metadata">

**Author:** [@pfaffman](https://meta.discourse.org/u/pfaffman)\
**Replies:** 13\
**Last updated:** [March 14, 2017, 4:45pm UTC](https://meta.discourse.org/t/add-link-to-external-sso-profile-to-profile-page/59027 "2017-03-14T16:45:35Z")

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If you use SSO and profile settings are controlled by another site, it’s confusing that you cannot change them on your profile page. Can someone show me how to add something like a “Edit Profile on SITE” button to the n…

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## [Is it possible to view the status of sidekiq queue](https://meta.discourse.org/t/is-it-possible-to-view-the-status-of-sidekiq-queue/59041)

<div class="topic-metadata">

**Author:** [@boomer196](https://meta.discourse.org/u/boomer196)\
**Replies:** 3\
**Last updated:** [March 14, 2017, 12:53am UTC](https://meta.discourse.org/t/is-it-possible-to-view-the-status-of-sidekiq-queue/59041 "2017-03-14T00:53:14Z")

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Is there a way to look into the sidekiq queue? I would like to see what has been processed and/or what still needs to be processed. Thanks in advance!

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## [How to catch click events on a link in order to fire a pixel](https://meta.discourse.org/t/how-to-catch-click-events-on-a-link-in-order-to-fire-a-pixel/58704)

<div class="topic-metadata">

**Author:** [@alonle](https://meta.discourse.org/u/alonle)\
**Replies:** 3\
**Last updated:** [March 13, 2017, 3:38pm UTC](https://meta.discourse.org/t/how-to-catch-click-events-on-a-link-in-order-to-fire-a-pixel/58704 "2017-03-13T15:38:14Z")

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Hi @team, Is there any way to catch click event on a link and fire a pixel to google adwords. I want to know if user click on an amazon link on my site. I saw this topic https://meta.discourse.org/t/how-to-catch-click…

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## [Discourse Integration with other Ruby Application](https://meta.discourse.org/t/discourse-integration-with-other-ruby-application/58944)

<div class="topic-metadata">

**Author:** [@Mike\_Jenkins](https://meta.discourse.org/u/Mike_Jenkins)\
**Replies:** 4\
**Last updated:** [March 13, 2017, 3:37pm UTC](https://meta.discourse.org/t/discourse-integration-with-other-ruby-application/58944 "2017-03-13T15:37:17Z")

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Hi, I am starting work on a Ruby app that will be deployed at domain.com. Discourse will be deployed at subdomain.domain.com. I’m just wondering what the best convention is, in regards to domain.com having access to o…

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## [Click count also fires at right click (=context menu)](https://meta.discourse.org/t/click-count-also-fires-at-right-click-context-menu/58862)

<div class="topic-metadata">

**Author:** [@Stefan\_Fairphone](https://meta.discourse.org/u/Stefan_Fairphone)\
**Replies:** 3\
**Last updated:** [March 13, 2017, 10:32am UTC](https://meta.discourse.org/t/click-count-also-fires-at-right-click-context-menu/58862 "2017-03-13T10:32:01Z")

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Hi, something that is minor, but confusing anyway: I can raise the click count next to a link by doing “right click”, so that the context menu appears. If I do this a 100 times it looks as if the link would be very popu…

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## [Amazon S3 orphan images not removing](https://meta.discourse.org/t/amazon-s3-orphan-images-not-removing/58914)

<div class="topic-metadata">

**Author:** [@Vikas\_Dangi](https://meta.discourse.org/u/Vikas_Dangi)\
**Replies:** 9\
**Last updated:** [March 12, 2017, 9:17pm UTC](https://meta.discourse.org/t/amazon-s3-orphan-images-not-removing/58914 "2017-03-12T21:17:06Z")

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Remove orphan unreferenced uploads is checked in my forum but still the orphan images are not removing automatically. To check this I have uploaded a images yesterday to my forum but still it is accessible. defenceforu…

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## [Catch-All Issue for Reply in Email](https://meta.discourse.org/t/catch-all-issue-for-reply-in-email/58909)

<div class="topic-metadata">

**Author:** [@jylinman](https://meta.discourse.org/u/jylinman)\
**Replies:** 6\
**Last updated:** [March 12, 2017, 3:05pm UTC](https://meta.discourse.org/t/catch-all-issue-for-reply-in-email/58909 "2017-03-12T15:05:01Z")

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So I am currently setting everything up on AWS for discourse, and because I need to comply with certain laws I need to have the email hosted on it as well using WorkMail. Now, as of right now workmail doesn’t have a cat…

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## [Has anyone actually migrated from SMF to Discourse, successfully?](https://meta.discourse.org/t/has-anyone-actually-migrated-from-smf-to-discourse-successfully/53096)

<div class="topic-metadata">

**Author:** [@dsanchez](https://meta.discourse.org/u/dsanchez)\
**Replies:** 13\
**Last updated:** [March 12, 2017, 12:25pm UTC](https://meta.discourse.org/t/has-anyone-actually-migrated-from-smf-to-discourse-successfully/53096 "2017-03-12T12:25:48Z")

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Has anyone accomplished this? How did your users took the change? Do they like it more now? Is still not possible to migrate polls? My forum (SMF 2.0.12) has nearly 5K users and 100K posts and I am really interesting i…

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## [Launch Discourse on www.example.com/meta/ In a web folder type](https://meta.discourse.org/t/launch-discourse-on-www-example-com-meta-in-a-web-folder-type/58860)

<div class="topic-metadata">

**Author:** [@veer](https://meta.discourse.org/u/veer)\
**Replies:** 2\
**Last updated:** [March 12, 2017, 7:14am UTC](https://meta.discourse.org/t/launch-discourse-on-www-example-com-meta-in-a-web-folder-type/58860 "2017-03-12T07:14:34Z")

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Usually i see discourse websites with using subdomain or domain as an address, But for my forum i want to use discourse as on a slash address, because of some seo issues. How can i do that on docker ? or nginx settings …

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## [Disable Slug SEO Feature for Security?](https://meta.discourse.org/t/disable-slug-seo-feature-for-security/58910)

<div class="topic-metadata">

**Author:** [@jylinman](https://meta.discourse.org/u/jylinman)\
**Replies:** 3\
**Last updated:** [March 12, 2017, 2:15am UTC](https://meta.discourse.org/t/disable-slug-seo-feature-for-security/58910 "2017-03-12T02:15:20Z")

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As weird as this may sound, I have a use case where the SEO urls can actually be detrimental to security. Sometimes people put sensitive information in the topic titles, is it possible to disable this and use integers o…

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## [Adding new tags to tag groups via API](https://meta.discourse.org/t/adding-new-tags-to-tag-groups-via-api/58498)

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**Author:** [@grodeska](https://meta.discourse.org/u/grodeska)\
**Replies:** 3\
**Last updated:** [March 11, 2017, 7:55pm UTC](https://meta.discourse.org/t/adding-new-tags-to-tag-groups-via-api/58498 "2017-03-11T19:55:23Z")

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Hello all, Is it possible to create a new tag and assign it to an existing tag group via the Discourse API? I don’t see anything in the API documentation about accessing tag groups. Thanks for any insight you can offer…

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## [Trouble setting up email server with NameSilo, SparkPost, and Digital Ocean](https://meta.discourse.org/t/trouble-setting-up-email-server-with-namesilo-sparkpost-and-digital-ocean/58844)

<div class="topic-metadata">

**Author:** [@Knigel](https://meta.discourse.org/u/Knigel)\
**Replies:** 2\
**Last updated:** [March 11, 2017, 1:57am UTC](https://meta.discourse.org/t/trouble-setting-up-email-server-with-namesilo-sparkpost-and-digital-ocean/58844 "2017-03-11T01:57:47Z")

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I’m trying to install Discourse on Digital Ocean, but I’m having trouble setting up the email server. I’m using to suggested SparkPost, but am unable to get it verified. I’ve used NameSilo to purchase my domain, but I’m …

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## [Update has stuck, what shall I do?](https://meta.discourse.org/t/update-has-stuck-what-shall-i-do/58866)

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**Author:** [@lt100](https://meta.discourse.org/u/lt100)\
**Replies:** 3\
**Last updated:** [March 11, 2017, 12:50am UTC](https://meta.discourse.org/t/update-has-stuck-what-shall-i-do/58866 "2017-03-11T00:50:41Z")

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I’ve started an update to 6ebddc4 from a6dd1a2 and it got stuck at Writing /var/www/discourse/public/assets/discourse/templates/user/messages-randomstring.hbs It’s been 30+ minutes already, and updates on my server nev…

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## [Where can I find API key?](https://meta.discourse.org/t/where-can-i-find-api-key/58816)

<div class="topic-metadata">

**Author:** [@Rajesh\_Choudhary](https://meta.discourse.org/u/Rajesh_Choudhary)\
**Replies:** 6\
**Last updated:** [March 10, 2017, 2:29pm UTC](https://meta.discourse.org/t/where-can-i-find-api-key/58816 "2017-03-10T14:29:01Z")

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Hi I am new to Discourse. I want to add this kind of forum in my wordpress site. I have installed the Discourse plugin. Plz help me to get api key. I did not find exactly the url from where i can get api.

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## [WP and Discourse not in sync using SSO](https://meta.discourse.org/t/wp-and-discourse-not-in-sync-using-sso/47564)

<div class="topic-metadata">

**Author:** [@jamesmarkcook](https://meta.discourse.org/u/jamesmarkcook)\
**Replies:** 15\
**Last updated:** [March 9, 2017, 9:57pm UTC](https://meta.discourse.org/t/wp-and-discourse-not-in-sync-using-sso/47564 "2017-03-09T21:57:23Z")

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I’ve been playing around with the WP plugin and SSO this evening but it’s not as great as I’d hoped. I’m hoping I’m doing something wrong as there are a few things I’ve noticed which are less than ideal. When I log out…

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## [Problem with permalinks, or regex?](https://meta.discourse.org/t/problem-with-permalinks-or-regex/58686)

<div class="topic-metadata">

**Author:** [@pfaffman](https://meta.discourse.org/u/pfaffman)\
**Replies:** 7\
**Last updated:** [March 9, 2017, 8:11pm UTC](https://meta.discourse.org/t/problem-with-permalinks-or-regex/58686 "2017-03-09T20:11:08Z")

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I’m trying to improve the permalink redirects on the vbulletin importer. Vbulletin can have any of several URL formats. My solution is to create generic permalinks which will then be handled by permalink normalizations.…

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## [How to undo a Discourse Category?](https://meta.discourse.org/t/how-to-undo-a-discourse-category/58746)

<div class="topic-metadata">

**Author:** [@anon29908737](https://meta.discourse.org/u/anon29908737)\
**Replies:** 1\
**Last updated:** [March 9, 2017, 6:24pm UTC](https://meta.discourse.org/t/how-to-undo-a-discourse-category/58746 "2017-03-09T18:24:09Z")

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I posted a blog post to a discourse forum, and selected the wrong forum. Is there a way to unpublish and then republish to a different one? @simon

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## [404 header on every post published after wp-discourse installation](https://meta.discourse.org/t/404-header-on-every-post-published-after-wp-discourse-installation/58640)

<div class="topic-metadata">

**Author:** [@Denki](https://meta.discourse.org/u/Denki)\
**Replies:** 2\
**Last updated:** [March 9, 2017, 12:12pm UTC](https://meta.discourse.org/t/404-header-on-every-post-published-after-wp-discourse-installation/58640 "2017-03-09T12:12:13Z")

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I noticed all the new posts published in the blog after the installation and activation of wp-discourse plugin, have a 404 header. Last post with a normal 200 header → https://denki.es/136/mercedes-benz-prueba-sus-camio…

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## [URL rewrite for domain change in permalinks](https://meta.discourse.org/t/url-rewrite-for-domain-change-in-permalinks/58507)

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**Author:** [@modius](https://meta.discourse.org/u/modius)\
**Replies:** 6\
**Last updated:** [March 8, 2017, 3:21am UTC](https://meta.discourse.org/t/url-rewrite-for-domain-change-in-permalinks/58507 "2017-03-08T03:21:06Z")

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I have a forum URL change from foo.discourse.com to bar.discourse.com. If I have both domains pointing at the Discourse server is it possible to use Permalinks to redirect all foo domain traffic to the bar domain? Or do…

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## [Best practice for reply by email address](https://meta.discourse.org/t/best-practice-for-reply-by-email-address/58687)

<div class="topic-metadata">

**Author:** [@modius](https://meta.discourse.org/u/modius)\
**Replies:** 1\
**Last updated:** [March 9, 2017, 2:11am UTC](https://meta.discourse.org/t/best-practice-for-reply-by-email-address/58687 "2017-03-09T02:11:42Z")

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Continuing the discussion from Set up reply via email support: Am in need of a sanity check :scream: I have set up a dedicated Google Apps account with aliases configured in Discourse in the following way: hello@gorg…

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## [Muted category still sends mails to users with mailing\_list preference](https://meta.discourse.org/t/muted-category-still-sends-mails-to-users-with-mailing-list-preference/58632)

<div class="topic-metadata">

**Author:** [@modius](https://meta.discourse.org/u/modius)\
**Replies:** 1\
**Last updated:** [March 8, 2017, 9:08pm UTC](https://meta.discourse.org/t/muted-category-still-sends-mails-to-users-with-mailing-list-preference/58632 "2017-03-08T21:08:15Z")

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I created and muted a category for testing some inbound mail config. I also suppressed the category for the email summary. However, it looks like Discourse has been sending emails out to users via email type mailing\_li…

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