# Support

**URL:** https://meta.discourse.org/c/support/6.md?page=850

[Latest](https://meta.discourse.org/latest.md) · [Categories](https://meta.discourse.org/categories.md) · [Tags](https://meta.discourse.org/tags.md)

**Page:** 851

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## [Media player stops playing when you scroll through a topic/thread. Didn't used to do this](https://meta.discourse.org/t/media-player-stops-playing-when-you-scroll-through-a-topic-thread-didnt-used-to-do-this/54806)

<div class="topic-metadata">

**Author:** [@bholst](https://meta.discourse.org/u/bholst)\
**Replies:** 12\
**Last updated:** [December 27, 2016, 5:19pm UTC](https://meta.discourse.org/t/media-player-stops-playing-when-you-scroll-through-a-topic-thread-didnt-used-to-do-this/54806 "2016-12-27T17:19:48Z")

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As the title mentions, on my site, if there is a thread with audio uploaded, the built-in player will stop playing if you scroll beyond a certain number of replies. This is a new problem for us. It used to work fine. I …

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## [Enforce selection of subcategory?](https://meta.discourse.org/t/enforce-selection-of-subcategory/54822)

<div class="topic-metadata">

**Author:** [@claas](https://meta.discourse.org/u/claas)\
**Replies:** 2\
**Last updated:** [December 27, 2016, 9:39am UTC](https://meta.discourse.org/t/enforce-selection-of-subcategory/54822 "2016-12-27T09:39:25Z")

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Is there a way to enforce users to choose a subcategory rather than a top-level category? Use case: Users should not be able to choose category Gallery, but only one of Photo gallery or Video gallery. Category Gallery …

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## [Who is responsible for installing new releases?](https://meta.discourse.org/t/who-is-responsible-for-installing-new-releases/54809)

<div class="topic-metadata">

**Author:** [@Emilio\_F\_Castillo](https://meta.discourse.org/u/Emilio_F_Castillo)\
**Replies:** 3\
**Last updated:** [December 27, 2016, 2:46am UTC](https://meta.discourse.org/t/who-is-responsible-for-installing-new-releases/54809 "2016-12-27T02:46:09Z")

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We are hosting directly with Discourse. How do we make sure we are running the latest release? Who is suppose to “upgrade” to the newest release? we the customer or is this something that Discourse handles as part of o…

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## [My credit on DigitalOcean used as payment, correct?](https://meta.discourse.org/t/my-credit-on-digitalocean-used-as-payment-correct/54708)

<div class="topic-metadata">

**Author:** [@TheAdmin2](https://meta.discourse.org/u/TheAdmin2)\
**Replies:** 4\
**Last updated:** [December 26, 2016, 10:21am UTC](https://meta.discourse.org/t/my-credit-on-digitalocean-used-as-payment-correct/54708 "2016-12-26T10:21:30Z")

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Hi, I just deposited 50 US$ to my Digital Ocean account and it says I have 51.04US$ left as credit. Does this mean that my 20US$/month will be paid using the credit or do I have to do something else? I just don’t want …

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## [Unable to enter my discourse site](https://meta.discourse.org/t/unable-to-enter-my-discourse-site/54464)

<div class="topic-metadata">

**Author:** [@snowdonkiwi](https://meta.discourse.org/u/snowdonkiwi)\
**Replies:** 11\
**Last updated:** [December 25, 2016, 7:27am UTC](https://meta.discourse.org/t/unable-to-enter-my-discourse-site/54464 "2016-12-25T07:27:32Z")

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For the last two days when I try to get into my discourse site this is the message I get: “I’m sorry, your requested action is not allowed. If you have any questions, please contact the server administrator.” From time …

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## [Not sure if Nuts or... Reply behaving Inconsistently](https://meta.discourse.org/t/not-sure-if-nuts-or-reply-behaving-inconsistently/54728)

<div class="topic-metadata">

**Author:** [@SouperC](https://meta.discourse.org/u/SouperC)\
**Replies:** 2\
**Last updated:** [December 24, 2016, 2:48am UTC](https://meta.discourse.org/t/not-sure-if-nuts-or-reply-behaving-inconsistently/54728 "2016-12-24T02:48:02Z")

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We installed Discourse back in October and it’s going great. But for some reason, often clicking the “reply to post” button (as opposed to a topic reply) does not seem to have the desired effect consistently. I can’t fi…

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## [How to make a hashed tag clickable in posts?](https://meta.discourse.org/t/how-to-make-a-hashed-tag-clickable-in-posts/50813)

<div class="topic-metadata">

**Author:** [@meglio](https://meta.discourse.org/u/meglio)\
**Replies:** 4\
**Last updated:** [December 23, 2016, 8:47am UTC](https://meta.discourse.org/t/how-to-make-a-hashed-tag-clickable-in-posts/50813 "2016-12-23T08:47:00Z")

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I saw somewhere that tags are clickable when in text. But mine is not: I haven’t found any relevant setting in the “Tags” section in Settings page. Am I missing something?

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## [Sidekiq problems after downgrade from 1.7 beta to 1.6 stable](https://meta.discourse.org/t/sidekiq-problems-after-downgrade-from-1-7-beta-to-1-6-stable/54660)

<div class="topic-metadata">

**Author:** [@Paul\_Cormier1](https://meta.discourse.org/u/Paul_Cormier1)\
**Replies:** 3\
**Last updated:** [December 22, 2016, 5:04pm UTC](https://meta.discourse.org/t/sidekiq-problems-after-downgrade-from-1-7-beta-to-1-6-stable/54660 "2016-12-22T17:04:13Z")

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Sidekiq appears to be running when viewing the Sidekiq dashboard, however the scheduled jobs aren’t running. The Discourse Error Logs show the following: 377 - Sidekiq heartbeat test failed, restarting /var/www/disco…

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## [Device 'docker0' missing after system upgrade?](https://meta.discourse.org/t/device-docker0-missing-after-system-upgrade/54625)

<div class="topic-metadata">

**Author:** [@Silvanus](https://meta.discourse.org/u/Silvanus)\
**Replies:** 26\
**Last updated:** [December 22, 2016, 2:26pm UTC](https://meta.discourse.org/t/device-docker0-missing-after-system-upgrade/54625 "2016-12-22T14:26:19Z")

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I did a system upgrade from 14.04 to 16.04 and it seems that after that my system is broken. Trying to start discourse with sudo ./launcher start app gives the following: Device “docker0” does not exist. Cannot connec…

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## [What happens if I delete a badge?](https://meta.discourse.org/t/what-happens-if-i-delete-a-badge/50255)

<div class="topic-metadata">

**Author:** [@hross](https://meta.discourse.org/u/hross)\
**Replies:** 4\
**Last updated:** [December 22, 2016, 1:21pm UTC](https://meta.discourse.org/t/what-happens-if-i-delete-a-badge/50255 "2016-12-22T13:21:56Z")

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We are currently rethinking badges - looking to align them more with our specific community goals and the level of participation we are seeing. As part of this, there are some “out of the box” badges we are considering d…

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## [Setup fail, port 80 in use](https://meta.discourse.org/t/setup-fail-port-80-in-use/54649)

<div class="topic-metadata">

**Author:** [@Silvanus](https://meta.discourse.org/u/Silvanus)\
**Replies:** 1\
**Last updated:** [December 22, 2016, 1:10pm UTC](https://meta.discourse.org/t/setup-fail-port-80-in-use/54649 "2016-12-22T13:10:38Z")

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Ok, so I’m kicking the server from 0 again. Started a new droplet. Created a new user, gave sudo rights, started firewall and ntp, installed docker-engine (straight by dockers guidelines) and git (with sudo apt-get inst…

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## [Absolute URLs in decorateWidget API being rewritten](https://meta.discourse.org/t/absolute-urls-in-decoratewidget-api-being-rewritten/54337)

<div class="topic-metadata">

**Author:** [@DanielMarquard](https://meta.discourse.org/u/DanielMarquard)\
**Replies:** 2\
**Last updated:** [December 21, 2016, 10:33am UTC](https://meta.discourse.org/t/absolute-urls-in-decoratewidget-api-being-rewritten/54337 "2016-12-21T10:33:48Z")

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This seems like it could be a subdirectory bug. With the code below, a button is generated in the header to the specifications, including in the HTML, but rather than being taken to /donate when clicked, users are instea…

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## [Discourse-saml: There was an error authorizing your account](https://meta.discourse.org/t/discourse-saml-there-was-an-error-authorizing-your-account/54469)

<div class="topic-metadata">

**Author:** [@skoota](https://meta.discourse.org/u/skoota)\
**Replies:** 11\
**Last updated:** [December 21, 2016, 3:27am UTC](https://meta.discourse.org/t/discourse-saml-there-was-an-error-authorizing-your-account/54469 "2016-12-21T03:27:23Z")

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Hi All, So, following on from my post yesterday I have installed the discourse-saml plugin. Our iDP has setup everything on their end, but whenever we attempt to login the following message appears: Sorry, there was a…

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## [How to change the color of the line below the top navigation](https://meta.discourse.org/t/how-to-change-the-color-of-the-line-below-the-top-navigation/54585)

<div class="topic-metadata">

**Author:** [@pfaffman](https://meta.discourse.org/u/pfaffman)\
**Replies:** 8\
**Last updated:** [December 21, 2016, 1:34am UTC](https://meta.discourse.org/t/how-to-change-the-color-of-the-line-below-the-top-navigation/54585 "2016-12-21T01:34:08Z")

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A hosted customer that I am working with would like to change the color of the line below the top section that has the title, avatar, and so on. I have looked, but can’t find it. I can’t see how to select that line since…

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## [Category Banner Image Missing on Landing Page After Update](https://meta.discourse.org/t/category-banner-image-missing-on-landing-page-after-update/54531)

<div class="topic-metadata">

**Author:** [@LilTrashPanda](https://meta.discourse.org/u/LilTrashPanda)\
**Replies:** 3\
**Last updated:** [December 20, 2016, 7:53pm UTC](https://meta.discourse.org/t/category-banner-image-missing-on-landing-page-after-update/54531 "2016-12-20T19:53:44Z")

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Hello! Just recently updated our Discourse to the latest version and it seems like the large banner image I’d inserted into our “Landing Page” no longer exists (and also that our Global Alert Notice box is pushed up und…

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## [Amazon SES 554 Message rejected: Email address is not verified](https://meta.discourse.org/t/amazon-ses-554-message-rejected-email-address-is-not-verified/41743)

<div class="topic-metadata">

**Author:** [@eldy](https://meta.discourse.org/u/eldy)\
**Replies:** 4\
**Last updated:** [December 20, 2016, 7:16pm UTC](https://meta.discourse.org/t/amazon-ses-554-message-rejected-email-address-is-not-verified/41743 "2016-12-20T19:16:42Z")

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I’m using Amazon SES. I have problem getting email verification when a user signed up. I had verify my own email address used for admin account, hence I can get it. That’s strange, how does verify address work in SES? I …

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## [Upgrade Discourse on admin page](https://meta.discourse.org/t/upgrade-discourse-on-admin-page/54556)

<div class="topic-metadata">

**Author:** [@Alankrit\_Choudh](https://meta.discourse.org/u/Alankrit_Choudh)\
**Replies:** 2\
**Last updated:** [December 20, 2016, 4:40pm UTC](https://meta.discourse.org/t/upgrade-discourse-on-admin-page/54556 "2016-12-20T16:40:00Z")

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On the latest version of discord. A glitch i suppose?

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## [Getting sprockets deprecation warnings while upgrading](https://meta.discourse.org/t/getting-sprockets-deprecation-warnings-while-upgrading/54555)

<div class="topic-metadata">

**Author:** [@Alankrit\_Choudh](https://meta.discourse.org/u/Alankrit_Choudh)\
**Replies:** 1\
**Last updated:** [December 20, 2016, 2:20pm UTC](https://meta.discourse.org/t/getting-sprockets-deprecation-warnings-while-upgrading/54555 "2016-12-20T14:20:04Z")

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I am getting depreciation warning when upgrading via /admin/upgrade

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## [Permissions buttons not working](https://meta.discourse.org/t/permissions-buttons-not-working/54539)

<div class="topic-metadata">

**Author:** [@skoota](https://meta.discourse.org/u/skoota)\
**Replies:** 3\
**Last updated:** [December 20, 2016, 11:34am UTC](https://meta.discourse.org/t/permissions-buttons-not-working/54539 "2016-12-20T11:34:54Z")

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I’m running the latest build of Discourse (v1.7.0.beta10+71) and none of the buttons under the “Permissions” section for the user profile seem to be working. For example, when I click the “Suspend” button for a user, en…

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## [How to start contributing?](https://meta.discourse.org/t/how-to-start-contributing/54529)

<div class="topic-metadata">

**Author:** [@Mynk96](https://meta.discourse.org/u/Mynk96)\
**Replies:** 1\
**Last updated:** [December 20, 2016, 5:33am UTC](https://meta.discourse.org/t/how-to-start-contributing/54529 "2016-12-20T05:33:28Z")

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I am newbie here,can somebody here guide me how to go through and start solving bugs? i ahve hosted discourse on my local machine ? can somebody help me please?

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## [Front page of discourse missing content](https://meta.discourse.org/t/front-page-of-discourse-missing-content/54528)

<div class="topic-metadata">

**Author:** [@DuyVu](https://meta.discourse.org/u/DuyVu)\
**Replies:** 6\
**Last updated:** [December 20, 2016, 4:40am UTC](https://meta.discourse.org/t/front-page-of-discourse-missing-content/54528 "2016-12-20T04:40:55Z")

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I have updated discourse and font page were missing content. Single topics and admin control panel are still working normally. http://forum.openbim.com.vn/ http://forum.openbim.com.vn/t/cung-nghien-cuu-ung-dung-dynamo/…

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## [Using cloudways for discourse](https://meta.discourse.org/t/using-cloudways-for-discourse/54451)

<div class="topic-metadata">

**Author:** [@azaleas](https://meta.discourse.org/u/azaleas)\
**Replies:** 2\
**Last updated:** [December 19, 2016, 10:37am UTC](https://meta.discourse.org/t/using-cloudways-for-discourse/54451 "2016-12-19T10:37:34Z")

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Hey guys, I just had a chat with cloudways, and their representative said that they’re purely php based platform. Anyone here installed discourse via this Managed cloud Platform? They seem to have a good all around supp…

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## [To have user field max size configurable](https://meta.discourse.org/t/to-have-user-field-max-size-configurable/54452)

<div class="topic-metadata">

**Author:** [@Denis\_Didkovsky](https://meta.discourse.org/u/Denis_Didkovsky)\
**Replies:** 4\
**Last updated:** [December 19, 2016, 8:55am UTC](https://meta.discourse.org/t/to-have-user-field-max-size-configurable/54452 "2016-12-19T08:55:39Z")

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We are planning to use user field for storing the text which is bigger then 2,048. Is there any chance to have it configurable as proposed here - https://meta.discourse.org/t/user-field-lengths-are-unbounded/25450/5 m…

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## [New topic and reply not working](https://meta.discourse.org/t/new-topic-and-reply-not-working/54450)

<div class="topic-metadata">

**Author:** [@Rojoss](https://meta.discourse.org/u/Rojoss)\
**Replies:** 7\
**Last updated:** [December 18, 2016, 4:09pm UTC](https://meta.discourse.org/t/new-topic-and-reply-not-working/54450 "2016-12-18T16:09:05Z")

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Hello, I’ve just put our forum live but the new topic button just doesn’t work most of the times. When I click it nothing happens while everything else is still very responsive and it all works fast. So I’m not sure wh…

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## [How do you combine two similar tags? video & videos for example?](https://meta.discourse.org/t/how-do-you-combine-two-similar-tags-video-videos-for-example/54431)

<div class="topic-metadata">

**Author:** [@emiliofcastillo](https://meta.discourse.org/u/emiliofcastillo)\
**Replies:** 11\
**Last updated:** [December 18, 2016, 12:02am UTC](https://meta.discourse.org/t/how-do-you-combine-two-similar-tags-video-videos-for-example/54431 "2016-12-18T00:02:20Z")

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How do you combine two similar tags?

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## [Always get a Summary Email?](https://meta.discourse.org/t/always-get-a-summary-email/54361)

<div class="topic-metadata">

**Author:** [@sjmscott](https://meta.discourse.org/u/sjmscott)\
**Replies:** 4\
**Last updated:** [December 17, 2016, 5:17pm UTC](https://meta.discourse.org/t/always-get-a-summary-email/54361 "2016-12-17T17:17:55Z")

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Continuing the discussion from Summary Email feedback: The new summary design is awesome! Thank you! Some of my users would always like to get a summary, even if they have visited the site recently. On a related note…

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## [Starting a line with a tag creates a headline instead of a tag](https://meta.discourse.org/t/starting-a-line-with-a-tag-creates-a-headline-instead-of-a-tag/54421)

<div class="topic-metadata">

**Author:** [@rriemann](https://meta.discourse.org/u/rriemann)\
**Replies:** 2\
**Last updated:** [December 17, 2016, 4:24pm UTC](https://meta.discourse.org/t/starting-a-line-with-a-tag-creates-a-headline-instead-of-a-tag/54421 "2016-12-17T16:24:13Z")

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Continuing the discussion from Add a link to a mentioned tag when posting via mail: Hello, I just tested the tagging feature per mail. Hence, I wrote something like #tagname::tag in my mail. My mail client creates hard …

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## [Discourse vs. email -- Pros & Cons](https://meta.discourse.org/t/discourse-vs-email-pros-cons/54232)

<div class="topic-metadata">

**Author:** [@STiNGER](https://meta.discourse.org/u/STiNGER)\
**Replies:** 19\
**Last updated:** [December 15, 2016, 1:54pm UTC](https://meta.discourse.org/t/discourse-vs-email-pros-cons/54232 "2016-12-15T13:54:03Z")

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I hope I selected the right category for my discussion. Here it is: I want to introduce Discourse at work. I work in scientific research and I feel Discourse can help us organize things better. Before I do, I want to …

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## [How to set up the picture of badge (Grant a badge to individual users manually)](https://meta.discourse.org/t/how-to-set-up-the-picture-of-badge-grant-a-badge-to-individual-users-manually/54293)

<div class="topic-metadata">

**Author:** [@Denis\_Didkovsky](https://meta.discourse.org/u/Denis_Didkovsky)\
**Replies:** 6\
**Last updated:** [December 15, 2016, 1:13pm UTC](https://meta.discourse.org/t/how-to-set-up-the-picture-of-badge-grant-a-badge-to-individual-users-manually/54293 "2016-12-15T13:13:30Z")

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We follow the info on and whant to set us a picture as badge by input in image url like http://example.com/uploads/default/original/1X/bc4ae4444b90aabe97ff09c4bef306f84653f301.png …

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## [Is there a version that addresses sweet32](https://meta.discourse.org/t/is-there-a-version-that-addresses-sweet32/54227)

<div class="topic-metadata">

**Author:** [@gearoid](https://meta.discourse.org/u/gearoid)\
**Replies:** 1\
**Last updated:** [December 14, 2016, 10:34am UTC](https://meta.discourse.org/t/is-there-a-version-that-addresses-sweet32/54227 "2016-12-14T10:34:52Z")

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Was reading this post was a change made in a particular version that addressed sweet32 ?

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