# Support

**URL:** https://meta.discourse.org/c/support/6.md?page=854

[Latest](https://meta.discourse.org/latest.md) · [Categories](https://meta.discourse.org/categories.md) · [Tags](https://meta.discourse.org/tags.md)

**Page:** 855

---

## [30 min. install, green lights on everything, but emails fail](https://meta.discourse.org/t/30-min-install-green-lights-on-everything-but-emails-fail/52415)

<div class="topic-metadata">

**Author:** [@WhatNo](https://meta.discourse.org/u/WhatNo)\
**Replies:** 15\
**Last updated:** [November 12, 2016, 4:16am UTC](https://meta.discourse.org/t/30-min-install-green-lights-on-everything-but-emails-fail/52415 "2016-11-12T04:16:15Z")

</div>

I read everyone’s install guide(s) (THANK YOU ALL), got green lights on all the DNS and email config, the registration email is arriving at SparkPost … but every one that SparkPost receives is bounced with a 550 error a…

---

## [Help in new server install - small forum group](https://meta.discourse.org/t/help-in-new-server-install-small-forum-group/52413)

<div class="topic-metadata">

**Author:** [@radadam](https://meta.discourse.org/u/radadam)\
**Replies:** 6\
**Last updated:** [November 11, 2016, 11:08pm UTC](https://meta.discourse.org/t/help-in-new-server-install-small-forum-group/52413 "2016-11-11T23:08:25Z")

</div>

Good evening, I have a small group of friends who continue to use proboards, but I have looked for better options for mobile forum use. Discourse has been really impressive with the photo upload from photo library on …

---

## [Docker install failing on bootstrap - that make the CPU Usage 100%](https://meta.discourse.org/t/docker-install-failing-on-bootstrap-that-make-the-cpu-usage-100/52807)

<div class="topic-metadata">

**Author:** [@ghostsf](https://meta.discourse.org/u/ghostsf)\
**Replies:** 1\
**Last updated:** [November 11, 2016, 8:09pm UTC](https://meta.discourse.org/t/docker-install-failing-on-bootstrap-that-make-the-cpu-usage-100/52807 "2016-11-11T20:09:36Z")

</div>

That make the CPU Usage 100%.And then i could not connect to the VPS. It failed when the all Ruby Gems completely installed,the i found the CPU Usage 100%. Is there sth. wrong with the VPS ? The DNS ? OR other.

---

## [403 Forbidden on Logins (started after update to latest version)](https://meta.discourse.org/t/403-forbidden-on-logins-started-after-update-to-latest-version/52800)

<div class="topic-metadata">

**Author:** [@Squirrel](https://meta.discourse.org/u/Squirrel)\
**Replies:** 5\
**Last updated:** [November 11, 2016, 1:53pm UTC](https://meta.discourse.org/t/403-forbidden-on-logins-started-after-update-to-latest-version/52800 "2016-11-11T13:53:15Z")

</div>

as i wanted to try out the new android app i also thought it to be a great idea to update the board to the latest version. v1.7.0.beta7 +83. andi also updated to the latest docker\_manager version. the android client …

---

## [File extensions with multiple periods not processed correctly](https://meta.discourse.org/t/file-extensions-with-multiple-periods-not-processed-correctly/52674)

<div class="topic-metadata">

**Author:** [@samnazarko](https://meta.discourse.org/u/samnazarko)\
**Replies:** 2\
**Last updated:** [November 11, 2016, 1:18pm UTC](https://meta.discourse.org/t/file-extensions-with-multiple-periods-not-processed-correctly/52674 "2016-11-11T13:18:04Z")

</div>

Hello I want to allow people to upload .tar.gz (gzipped tar) on our forum. I have added tgz and .tar.gz as valid file extensions in Settings → Files. However when I try and upload a .tar.gz file, it is rejected, and Di…

---

## [Unable to recieve sendgrid emails on your install](https://meta.discourse.org/t/unable-to-recieve-sendgrid-emails-on-your-install/52767)

<div class="topic-metadata">

**Author:** [@benbyford](https://meta.discourse.org/u/benbyford)\
**Replies:** 4\
**Last updated:** [November 11, 2016, 1:03pm UTC](https://meta.discourse.org/t/unable-to-recieve-sendgrid-emails-on-your-install/52767 "2016-11-11T13:03:25Z")

</div>

Installed using Digitalocean one-click-installer and have this in my app.yml file DISCOURSE\_SMTP\_ADDRESS: smtp.sendgrid.net # (mandatory) DISCOURSE\_SMTP\_PORT: 587 # (optional) DISCOURSE\_SM…

---

## [Can you safely switch from tests pass to stable branches?](https://meta.discourse.org/t/can-you-safely-switch-from-tests-pass-to-stable-branches/52791)

<div class="topic-metadata">

**Author:** [@boyonwheels](https://meta.discourse.org/u/boyonwheels)\
**Replies:** 1\
**Last updated:** [November 11, 2016, 4:56am UTC](https://meta.discourse.org/t/can-you-safely-switch-from-tests-pass-to-stable-branches/52791 "2016-11-11T04:56:22Z")

</div>

Last week I ran into the bug described here before it was fixed during a system upgrade: Mini\_racer causing rebuild fail (Mini\_racer causing rebuild fail - #3 by helperhaps) I “fixed” the issue by switching to the test…

---

## [Android app crashes if Chrome is not installed](https://meta.discourse.org/t/android-app-crashes-if-chrome-is-not-installed/52765)

<div class="topic-metadata">

**Author:** [@steko](https://meta.discourse.org/u/steko)\
**Replies:** 11\
**Last updated:** [November 11, 2016, 12:53am UTC](https://meta.discourse.org/t/android-app-crashes-if-chrome-is-not-installed/52765 "2016-11-11T00:53:03Z")

</div>

The new Android app crashes without further information if Chrome is not installed on the device. I’m running 4.4 and I had seen the same issue with the beta app, which is why I tried the same with the release from Goog…

---

## [Questions About Installing Discourse As A Stand-alone Forum](https://meta.discourse.org/t/questions-about-installing-discourse-as-a-stand-alone-forum/52785)

<div class="topic-metadata">

**Author:** [@el\_tobys](https://meta.discourse.org/u/el_tobys)\
**Replies:** 3\
**Last updated:** [November 10, 2016, 10:34pm UTC](https://meta.discourse.org/t/questions-about-installing-discourse-as-a-stand-alone-forum/52785 "2016-11-10T22:34:05Z")

</div>

Hey guys, I have couple of questions I need answers to before making up my mind to use Discourse. I want to start a forum for students in my country Nigeria and these are my questions: Does the domain have to be forum…

---

## [Hosting Discourse - a few questions](https://meta.discourse.org/t/hosting-discourse-a-few-questions/52362)

<div class="topic-metadata">

**Author:** [@Giacomo\_Lawrance](https://meta.discourse.org/u/Giacomo_Lawrance)\
**Replies:** 2\
**Last updated:** [November 10, 2016, 3:10pm UTC](https://meta.discourse.org/t/hosting-discourse-a-few-questions/52362 "2016-11-10T15:10:31Z")

</div>

Hi there! I’m looking to host Discourse by pulling it off the Github. Just a few questions: I don’t have a Linux machine, is one required? Is there a website that lets me host it for free by just uploading the Git con…

---

## [Error loading pages, reload is ok](https://meta.discourse.org/t/error-loading-pages-reload-is-ok/52740)

<div class="topic-metadata">

**Author:** [@ckshen](https://meta.discourse.org/u/ckshen)\
**Replies:** 2\
**Last updated:** [November 10, 2016, 5:56am UTC](https://meta.discourse.org/t/error-loading-pages-reload-is-ok/52740 "2016-11-10T05:56:28Z")

</div>

When I try to load a page, it shows error loading the page. when i click reload, the pages loads without issue. tried rebuilding the app, and restarting the server, but no luck. any clue what the problem may be? than…

---

## [Censor specific text patterns](https://meta.discourse.org/t/censor-specific-text-patterns/26042)

<div class="topic-metadata">

**Author:** [@optimus](https://meta.discourse.org/u/optimus)\
**Replies:** 9\
**Last updated:** [November 9, 2016, 11:05pm UTC](https://meta.discourse.org/t/censor-specific-text-patterns/26042 "2016-11-09T23:05:48Z")

</div>

Hi, I saw in Discourse that there is a way to censor words in admin/site\_settings/category/posting - does anyone know of a way to censor specific patterns? For example, I foresee HR people eventually using the Discourse…

---

## [Links counter bug](https://meta.discourse.org/t/links-counter-bug/52669)

<div class="topic-metadata">

**Author:** [@barreeeiroo](https://meta.discourse.org/u/barreeeiroo)\
**Replies:** 3\
**Last updated:** [November 9, 2016, 1:56pm UTC](https://meta.discourse.org/t/links-counter-bug/52669 "2016-11-09T13:56:44Z")

</div>

Hi The links counter has a problem: it doesn’t count only when you enter an URL, it also counts right mouse clicks, so it can be raised very fast and without any sense Can you fix it?

---

## [Easy install fails on AWS EC2 + Ubuntu 14.04](https://meta.discourse.org/t/easy-install-fails-on-aws-ec2-ubuntu-14-04/52590)

<div class="topic-metadata">

**Author:** [@bdombro](https://meta.discourse.org/u/bdombro)\
**Replies:** 4\
**Last updated:** [November 8, 2016, 2:05pm UTC](https://meta.discourse.org/t/easy-install-fails-on-aws-ec2-ubuntu-14-04/52590 "2016-11-08T14:05:26Z")

</div>

I followed the 30 min installation instructions on Ubuntu 14.04 on AWS EC2 and the webserver is not started like the instructions say it should be. I am expecting the server to listen on port 80, but curling returns an …

---

## [Blank page upon GitHub sign in, unable to sign in](https://meta.discourse.org/t/blank-page-upon-github-sign-in-unable-to-sign-in/52474)

<div class="topic-metadata">

**Author:** [@ossia](https://meta.discourse.org/u/ossia)\
**Replies:** 4\
**Last updated:** [November 8, 2016, 7:46am UTC](https://meta.discourse.org/t/blank-page-upon-github-sign-in-unable-to-sign-in/52474 "2016-11-08T07:46:39Z")

</div>

This user can’t seem to log in: Profile - mandihamza - The freeCodeCamp Forum She’s tried using multiple browsers, while authenticated with GitHub, and she says she just can’t log in, and hasn’t been able to for months …

---

## [How to do multiple values properly in decorate widget javascript?](https://meta.discourse.org/t/how-to-do-multiple-values-properly-in-decorate-widget-javascript/52623)

<div class="topic-metadata">

**Author:** [@yyhmsg](https://meta.discourse.org/u/yyhmsg)\
**Replies:** 2\
**Last updated:** [November 8, 2016, 2:31am UTC](https://meta.discourse.org/t/how-to-do-multiple-values-properly-in-decorate-widget-javascript/52623 "2016-11-08T02:31:53Z")

</div>

I feel silly even asking this, but I’ve tried every variation I know of and my javascript is not strong… Anyhow, I’m trying to add multiple menu items to the hamburger menu via the api.decorateWidget function. I’ve trie…

---

## [Onebox is inconsistent with admin white-listed links](https://meta.discourse.org/t/onebox-is-inconsistent-with-admin-white-listed-links/47170)

<div class="topic-metadata">

**Author:** [@jasonwhat](https://meta.discourse.org/u/jasonwhat)\
**Replies:** 7\
**Last updated:** [November 8, 2016, 12:01am UTC](https://meta.discourse.org/t/onebox-is-inconsistent-with-admin-white-listed-links/47170 "2016-11-08T00:01:38Z")

</div>

I’ve noticed that Onebox seems to behave a bit randomly with links to sites I have added to the whitelist. In fact, my own site had to be added to the list before it worked internally with Oneboxing. Here’s example: I…

---

## [Images lost when migrating to self-hosting](https://meta.discourse.org/t/images-lost-when-migrating-to-self-hosting/52643)

<div class="topic-metadata">

**Author:** [@vicki](https://meta.discourse.org/u/vicki)\
**Replies:** 3\
**Last updated:** [November 7, 2016, 10:00pm UTC](https://meta.discourse.org/t/images-lost-when-migrating-to-self-hosting/52643 "2016-11-07T22:00:08Z")

</div>

I followed the instructions listed on how to move your Discourse instance to a different server as we move our forum from being Discourse-hosted to self-hosted. However, when I load the self-hosted instance (at a test UR…

---

## [Is it possible to run Discourse on hyper.sh?](https://meta.discourse.org/t/is-it-possible-to-run-discourse-on-hyper-sh/52638)

<div class="topic-metadata">

**Author:** [@mrded](https://meta.discourse.org/u/mrded)\
**Replies:** 1\
**Last updated:** [November 7, 2016, 8:22pm UTC](https://meta.discourse.org/t/is-it-possible-to-run-discourse-on-hyper-sh/52638 "2016-11-07T20:22:29Z")

</div>

I probably already know the answer. Still want to know your opinion, because it’s one of the easy-to-install docker hostings. May be a good idea to optimise everything for it, rather than just Digital Ocean.

---

## [How to determine the ID of each group for use with the API?](https://meta.discourse.org/t/how-to-determine-the-id-of-each-group-for-use-with-the-api/52629)

<div class="topic-metadata">

**Author:** [@lkramer](https://meta.discourse.org/u/lkramer)\
**Replies:** 2\
**Last updated:** [November 7, 2016, 6:15pm UTC](https://meta.discourse.org/t/how-to-determine-the-id-of-each-group-for-use-with-the-api/52629 "2016-11-07T18:15:58Z")

</div>

Hello all. I’m using the API to set users’ groups and it requires the numerical ID of the group but I can’t seem to find that anywhere. Thanks very much for any help anyone can provide!

---

## [Deny access on domain name](https://meta.discourse.org/t/deny-access-on-domain-name/52532)

<div class="topic-metadata">

**Author:** [@adamhesim](https://meta.discourse.org/u/adamhesim)\
**Replies:** 3\
**Last updated:** [November 7, 2016, 3:08pm UTC](https://meta.discourse.org/t/deny-access-on-domain-name/52532 "2016-11-07T15:08:10Z")

</div>

Hello, (please excuse my bad english) I’ve just setup my instance on a new dedicated server and it seems like Discourse is showing on every domain pointing to my server’s IP. This is a problem because I think this IP …

---

## [Discourse as an SAML, OAUTH IDP?](https://meta.discourse.org/t/discourse-as-an-saml-oauth-idp/29898)

<div class="topic-metadata">

**Author:** [@Breaker](https://meta.discourse.org/u/Breaker)\
**Replies:** 1\
**Last updated:** [November 7, 2016, 12:17am UTC](https://meta.discourse.org/t/discourse-as-an-saml-oauth-idp/29898 "2016-11-07T00:17:49Z")

</div>

I was wondering if anyone knows of a way to have discourse act as an IDP (identity Provider) using SAML or OAUTH2. im thinking about setting up a network of sites and would like for the forums to be the central spot for…

---

## [SSO Login broken with recent update?](https://meta.discourse.org/t/sso-login-broken-with-recent-update/52585)

<div class="topic-metadata">

**Author:** [@anon60302432](https://meta.discourse.org/u/anon60302432)\
**Replies:** 2\
**Last updated:** [November 6, 2016, 11:58pm UTC](https://meta.discourse.org/t/sso-login-broken-with-recent-update/52585 "2016-11-06T23:58:15Z")

</div>

Hello, we have had a bug where we couldn’t see IPs, which was fine by us since we don’t want our mods seeing IPs (if ya read my other post) but a user informed me yesterday that when they clicked “login” it would give th…

---

## [No "Publish to discourse" checkbox in post editor](https://meta.discourse.org/t/no-publish-to-discourse-checkbox-in-post-editor/52581)

<div class="topic-metadata">

**Author:** [@steelmaiden](https://meta.discourse.org/u/steelmaiden)\
**Replies:** 1\
**Last updated:** [November 6, 2016, 4:07pm UTC](https://meta.discourse.org/t/no-publish-to-discourse-checkbox-in-post-editor/52581 "2016-11-06T16:07:18Z")

</div>

WP Discourse plugin is successfully connected to Discourse forum: “You are connected to Discourse!” However i cant seem to find the “publish to discourse” checkbox that used to be in the post editor. I checked all opti…

---

## [Uploads seem to be getting trashed in prod](https://meta.discourse.org/t/uploads-seem-to-be-getting-trashed-in-prod/52576)

<div class="topic-metadata">

**Author:** [@arrancscott](https://meta.discourse.org/u/arrancscott)\
**Replies:** 2\
**Last updated:** [November 6, 2016, 2:32pm UTC](https://meta.discourse.org/t/uploads-seem-to-be-getting-trashed-in-prod/52576 "2016-11-06T14:32:24Z")

</div>

I’m using the create\_for method on the Upload class, which creates a row in the uploads table amongst other things. I’m saving the id of the upload to a table i’ve created yet after a couple of days or so the upload seem…

---

## [Error 403 when trying to add articles or change any options](https://meta.discourse.org/t/error-403-when-trying-to-add-articles-or-change-any-options/52491)

<div class="topic-metadata">

**Author:** [@ikarus84](https://meta.discourse.org/u/ikarus84)\
**Replies:** 12\
**Last updated:** [November 5, 2016, 12:26pm UTC](https://meta.discourse.org/t/error-403-when-trying-to-add-articles-or-change-any-options/52491 "2016-11-05T12:26:31Z")

</div>

First of all a big thank you for the software, that you are developing! It is absolutely amazing and sometimes unbelievable to me, that it is open source: :heart:. I’ve been using discourse for building a community foru…

---

## [DNS Configuration](https://meta.discourse.org/t/dns-configuration/52530)

<div class="topic-metadata">

**Author:** [@radadam](https://meta.discourse.org/u/radadam)\
**Replies:** 5\
**Last updated:** [November 5, 2016, 4:48am UTC](https://meta.discourse.org/t/dns-configuration/52530 "2016-11-05T04:48:27Z")

</div>

Evening, I’ve successfully installed discourse using the instruction manual. I can access the congrats/setup page by both the IP address & ctkgathering.com (DNS by godaddy). It properly sends an email to me when I reg…

---

## [Unable to upgrade discourse with separate data container](https://meta.discourse.org/t/unable-to-upgrade-discourse-with-separate-data-container/40185)

<div class="topic-metadata">

**Author:** [@dlynch158](https://meta.discourse.org/u/dlynch158)\
**Replies:** 3\
**Last updated:** [November 4, 2016, 10:29pm UTC](https://meta.discourse.org/t/unable-to-upgrade-discourse-with-separate-data-container/40185 "2016-11-04T22:29:47Z")

</div>

Continuing the discussion from Connectivity/Configuration issue with separate data container: I have a working discourse install and I tried to perform an upgrade by going to /admin/upgrade and got the following error: …

---

## [Username with space causing problems?](https://meta.discourse.org/t/username-with-space-causing-problems/52516)

<div class="topic-metadata">

**Author:** [@zombieslayer124](https://meta.discourse.org/u/zombieslayer124)\
**Replies:** 5\
**Last updated:** [November 4, 2016, 9:42pm UTC](https://meta.discourse.org/t/username-with-space-causing-problems/52516 "2016-11-04T21:42:23Z")

</div>

We migrated quite a while ago, now a user has joined again, and wanted to be suspended. I got past it by going to admin → users. And suspended him. He wants to be unsuspended (I told him he can ask to be unsuspended at a…

---

## [Docker installation not working](https://meta.discourse.org/t/docker-installation-not-working/52448)

<div class="topic-metadata">

**Author:** [@rhotimee](https://meta.discourse.org/u/rhotimee)\
**Replies:** 16\
**Last updated:** [November 4, 2016, 1:28pm UTC](https://meta.discourse.org/t/docker-installation-not-working/52448 "2016-11-04T13:28:06Z")

</div>

I tried launcher rebuild or launcher cleanup, but it keeps bringing up this error. pls help. root@vps320093:/var/discourse# ./launcher rebuild app WARNING: We are about to start downloading the Discourse base image Th…

[Previous page](https://meta.discourse.org/c/support/6.md?page=853)

[Next page](https://meta.discourse.org/c/support/6.md?page=855)
