# Support

**URL:** https://meta.discourse.org/c/support/6.md?page=855

[Latest](https://meta.discourse.org/latest.md) · [Categories](https://meta.discourse.org/categories.md) · [Tags](https://meta.discourse.org/tags.md)

**Page:** 856

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## [Why so many outgoing emails?](https://meta.discourse.org/t/why-so-many-outgoing-emails/47021)

<div class="topic-metadata">

**Author:** [@SidV](https://meta.discourse.org/u/SidV)\
**Replies:** 3\
**Last updated:** [November 4, 2016, 8:46am UTC](https://meta.discourse.org/t/why-so-many-outgoing-emails/47021 "2016-11-04T08:46:01Z")

</div>

I’ve got a small forum, less than 3k users. And at sparkpost report: Of course SparkPost denied me the “sending” emails, so no new user activations are sending now and I must “pay” if I need fix this problem now …

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## [Transparent header](https://meta.discourse.org/t/transparent-header/52366)

<div class="topic-metadata">

**Author:** [@gabis](https://meta.discourse.org/u/gabis)\
**Replies:** 2\
**Last updated:** [November 4, 2016, 7:01am UTC](https://meta.discourse.org/t/transparent-header/52366 "2016-11-04T07:01:00Z")

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Hi guys, I would need some help with setting the header into transparent, like f.ex. here: http://community.gemsofwar.com/ What do I have to put into CSS to do so? Thanks in advance for your help!

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## [Vote for Discourse on Sandstorm.io](https://meta.discourse.org/t/vote-for-discourse-on-sandstorm-io/52368)

<div class="topic-metadata">

**Author:** [@kaktux](https://meta.discourse.org/u/kaktux)\
**Replies:** 10\
**Last updated:** [November 3, 2016, 5:27pm UTC](https://meta.discourse.org/t/vote-for-discourse-on-sandstorm-io/52368 "2016-11-03T17:27:42Z")

</div>

Sandstorm is an open source project for an easy-to-use personal cloud. It comes with some kind of “app-store” - and also a list where you can vote for apps. As discourse is already on that list i wanted to make aware o…

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## [Easiest way to place a 728x90px banner at the bottom of each topic?](https://meta.discourse.org/t/easiest-way-to-place-a-728x90px-banner-at-the-bottom-of-each-topic/52455)

<div class="topic-metadata">

**Author:** [@steelmaiden](https://meta.discourse.org/u/steelmaiden)\
**Replies:** 1\
**Last updated:** [November 3, 2016, 5:27pm UTC](https://meta.discourse.org/t/easiest-way-to-place-a-728x90px-banner-at-the-bottom-of-each-topic/52455 "2016-11-03T17:27:08Z")

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Hi, i’d like to place a simple .jpg or .gif 728x90px banner at the bottom of each topic (footer), here to be exact: What would be the easiest way to do so? Are there plugins or can someone send me a code? Thanks

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## [OpenGraph metadata for a private Discourse](https://meta.discourse.org/t/opengraph-metadata-for-a-private-discourse/52440)

<div class="topic-metadata">

**Author:** [@alehandrof](https://meta.discourse.org/u/alehandrof)\
**Replies:** 2\
**Last updated:** [November 3, 2016, 3:11pm UTC](https://meta.discourse.org/t/opengraph-metadata-for-a-private-discourse/52440 "2016-11-03T15:11:17Z")

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Our Discourse site is private (requires login to access) and has SSO enabled, so non-logged in users visiting it are redirected to our main site’s login page. Unfortunately this means that links to our site look like th…

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## [Site unreachable after failed attempt to upgrade](https://meta.discourse.org/t/site-unreachable-after-failed-attempt-to-upgrade/52442)

<div class="topic-metadata">

**Author:** [@lostintime](https://meta.discourse.org/u/lostintime)\
**Replies:** 4\
**Last updated:** [November 3, 2016, 3:07pm UTC](https://meta.discourse.org/t/site-unreachable-after-failed-attempt-to-upgrade/52442 "2016-11-03T15:07:50Z")

</div>

Hi guys, I justr tried the automatic upgrade from 17beta6 to 17beta7. The upgrade didn’t succeed and the last messages I had on the console screen were: Bundle complete! 99 Gemfile dependencies, 177 gems now installed…

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## [Locale change for Facebook login](https://meta.discourse.org/t/locale-change-for-facebook-login/52438)

<div class="topic-metadata">

**Author:** [@Jyothi\_Chaluvaiah](https://meta.discourse.org/u/Jyothi_Chaluvaiah)\
**Replies:** 1\
**Last updated:** [November 3, 2016, 2:28pm UTC](https://meta.discourse.org/t/locale-change-for-facebook-login/52438 "2016-11-03T14:28:10Z")

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Is there a way to change the locale of the Facebook js sdk used in the head tag. I want to load Facebook login popup in Japanese. I guess we can do it by loading the Facebook js sdk with a locale ja\_JP rather than en\_…

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## [Site is Down after upgrade](https://meta.discourse.org/t/site-is-down-after-upgrade/52417)

<div class="topic-metadata">

**Author:** [@LastDance](https://meta.discourse.org/u/LastDance)\
**Replies:** 3\
**Last updated:** [November 3, 2016, 6:05am UTC](https://meta.discourse.org/t/site-is-down-after-upgrade/52417 "2016-11-03T06:05:51Z")

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My site gives me back a http 500 error after I attempted to upgrade from 17beta6 to 17beta7, and while docker still comes up, Im guessing that means it broke somehow and i need to restore from a backup. (So naturally i d…

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## [Sidekiq kicking it](https://meta.discourse.org/t/sidekiq-kicking-it/52390)

<div class="topic-metadata">

**Author:** [@TyIsI](https://meta.discourse.org/u/TyIsI)\
**Replies:** 3\
**Last updated:** [November 3, 2016, 2:30am UTC](https://meta.discourse.org/t/sidekiq-kicking-it/52390 "2016-11-03T02:30:19Z")

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Over the past few days, we’ve encountered multiple issues with email not being sent from our Discourse install, which now seems to relate back to sidekiq not running. Restarting the container fixed the problems previousl…

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## [JSON parsing error in X-MSYS-API](https://meta.discourse.org/t/json-parsing-error-in-x-msys-api/52395)

<div class="topic-metadata">

**Author:** [@philh](https://meta.discourse.org/u/philh)\
**Replies:** 6\
**Last updated:** [November 3, 2016, 2:00am UTC](https://meta.discourse.org/t/json-parsing-error-in-x-msys-api/52395 "2016-11-03T02:00:44Z")

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On two different relatively new instances email has stopped working. Sending test email from admin shows this in admin/email/skipped \[Sender\] 550 5.6.0 JSON parsing error in X-MSYS-API: continue at offset 0 Tried rebu…

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## [Hangs during upgrade](https://meta.discourse.org/t/hangs-during-upgrade/52364)

<div class="topic-metadata">

**Author:** [@Pirat](https://meta.discourse.org/u/Pirat)\
**Replies:** 14\
**Last updated:** [November 3, 2016, 12:45am UTC](https://meta.discourse.org/t/hangs-during-upgrade/52364 "2016-11-03T00:45:11Z")

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Hangs during upgrade wwwwwwwwwww/admin/upgrade Bundle complete! 99 Gemfile dependencies, 177 gems now installed. Gems in the group development were not installed. Bundled gems are installed into ./vendor/bundle. $ bund…

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## [Notifications got stuck a week ago](https://meta.discourse.org/t/notifications-got-stuck-a-week-ago/52356)

<div class="topic-metadata">

**Author:** [@carlokok](https://meta.discourse.org/u/carlokok)\
**Replies:** 12\
**Last updated:** [November 2, 2016, 10:03pm UTC](https://meta.discourse.org/t/notifications-got-stuck-a-week-ago/52356 "2016-11-02T22:03:07Z")

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Seems my notifications got stuck for a week or so (all of them, email, discourse and browser). I have no idea what caused this (could be the browser notifications plugin, coud be anything), but is there something I can m…

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## [Discourse failed to backup, how to debug?](https://meta.discourse.org/t/discourse-failed-to-backup-how-to-debug/52217)

<div class="topic-metadata">

**Author:** [@trandatnh](https://meta.discourse.org/u/trandatnh)\
**Replies:** 14\
**Last updated:** [November 2, 2016, 4:05pm UTC](https://meta.discourse.org/t/discourse-failed-to-backup-how-to-debug/52217 "2016-11-02T16:05:21Z")

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Hi, My discourse keeps failing backup for the last 2 days Here is the backup logs: \[2016-10-29 22:58:43\] Making sure ‘/var/www/discourse/tmp/backups/default/2016-10-29-225843’ exists… \[2016-10-29 22:58:43\] Backup pr…

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## [Configuring share by email to work in my web browser](https://meta.discourse.org/t/configuring-share-by-email-to-work-in-my-web-browser/25301)

<div class="topic-metadata">

**Author:** [@parenthere](https://meta.discourse.org/u/parenthere)\
**Replies:** 11\
**Last updated:** [November 2, 2016, 3:24pm UTC](https://meta.discourse.org/t/configuring-share-by-email-to-work-in-my-web-browser/25301 "2016-11-02T15:24:04Z")

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I click the button share by email: It open new tab and url looks like mailto:?to=&subject=%5BHeartEmma%5D%20Convertible%20car%20seats%20-%20Britax%20Marathon%20vs.%20Chicco%20NextFit&body=http%3A%2F%2Fwww.heartemma.com…

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## [It does not make a backup and hangs](https://meta.discourse.org/t/it-does-not-make-a-backup-and-hangs/52228)

<div class="topic-metadata">

**Author:** [@Pirat](https://meta.discourse.org/u/Pirat)\
**Replies:** 1\
**Last updated:** [November 2, 2016, 3:05am UTC](https://meta.discourse.org/t/it-does-not-make-a-backup-and-hangs/52228 "2016-11-02T03:05:37Z")

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Hangs on this, here is what the logs are constantly ship :confused: \[2016-10-30 11:25:57\] 'Bitcoin' has started the backup! \[2016-10-30 11:25:57\] Marking backup as running... \[2016-10-30 11:25:57\] Making sure '/var/www/…

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## [Restore on stable: fail on mini\_racer 0.1.3](https://meta.discourse.org/t/restore-on-stable-fail-on-mini-racer-0-1-3/52224)

<div class="topic-metadata">

**Author:** [@Lapinot](https://meta.discourse.org/u/Lapinot)\
**Replies:** 9\
**Last updated:** [November 2, 2016, 12:37am UTC](https://meta.discourse.org/t/restore-on-stable-fail-on-mini-racer-0-1-3/52224 "2016-11-02T00:37:44Z")

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I have a backup that I need to restore on a fresh discourse instance but for some reason it’s a discourse 1.6.0 (postgresql 9.3) backup (actually I’m not sure what the version was, the version tag is 20160405172827). And…

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## [How do I make the about page show exact post counts?](https://meta.discourse.org/t/how-do-i-make-the-about-page-show-exact-post-counts/52296)

<div class="topic-metadata">

**Author:** [@James-Robert\_Knight](https://meta.discourse.org/u/James-Robert_Knight)\
**Replies:** 3\
**Last updated:** [November 1, 2016, 11:56pm UTC](https://meta.discourse.org/t/how-do-i-make-the-about-page-show-exact-post-counts/52296 "2016-11-01T23:56:07Z")

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I am debating whether to install Discourse, but having the exact post count listed is a prerequisute for the metacommunity in which my new community is part of. (It’s a geofiction community that uses post counts to measu…

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## [How customisable is the About page?](https://meta.discourse.org/t/how-customisable-is-the-about-page/52273)

<div class="topic-metadata">

**Author:** [@HAWK](https://meta.discourse.org/u/HAWK)\
**Replies:** 5\
**Last updated:** [November 1, 2016, 11:11pm UTC](https://meta.discourse.org/t/how-customisable-is-the-about-page/52273 "2016-11-01T23:11:52Z")

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Has anyone customised their About page? I have a client that wants to add a lot of additional information into the top of their about page (essentially into the Site Description area at the top of their equivalent of th…

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## [Not able to Backup. Backup process was cancelled!](https://meta.discourse.org/t/not-able-to-backup-backup-process-was-cancelled/52276)

<div class="topic-metadata">

**Author:** [@ewanly](https://meta.discourse.org/u/ewanly)\
**Replies:** 2\
**Last updated:** [November 1, 2016, 8:59pm UTC](https://meta.discourse.org/t/not-able-to-backup-backup-process-was-cancelled/52276 "2016-11-01T20:59:08Z")

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I wanted to do backup to my Discourse site, but I’ve got the following backup log; \[2016-10-31 22:53:43\] 'Sam' has started the backup! \[2016-10-31 22:53:43\] Marking backup as running... \[2016-10-31 22:53:43\] Making sure…

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## [How i can make group titles like this?](https://meta.discourse.org/t/how-i-can-make-group-titles-like-this/52318)

<div class="topic-metadata">

**Author:** [@DarkDofah](https://meta.discourse.org/u/DarkDofah)\
**Replies:** 17\
**Last updated:** [November 1, 2016, 8:52pm UTC](https://meta.discourse.org/t/how-i-can-make-group-titles-like-this/52318 "2016-11-01T20:52:26Z")

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This website (https://forums.spongepowered.org/t/adminshop-v1-8-2-server-shops/) has labels for Group Titles, how i am able to do that? I cannot find it. Regards, Indicado

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## [Problems with the last update](https://meta.discourse.org/t/problems-with-the-last-update/52225)

<div class="topic-metadata">

**Author:** [@gauthier](https://meta.discourse.org/u/gauthier)\
**Replies:** 2\
**Last updated:** [October 30, 2016, 8:59am UTC](https://meta.discourse.org/t/problems-with-the-last-update/52225 "2016-10-30T08:59:35Z")

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Hi, Since i’ve updated my forum to 1.7.0,beta6+83, youtube video does’nt work anymore. You can check here: http://libertysim.net/t/music/19033/875 You should see a youtube player in each post. When i edit the post, i…

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## [How to change the initial avatars?](https://meta.discourse.org/t/how-to-change-the-initial-avatars/52202)

<div class="topic-metadata">

**Author:** [@Pirat](https://meta.discourse.org/u/Pirat)\
**Replies:** 2\
**Last updated:** [October 29, 2016, 10:14pm UTC](https://meta.discourse.org/t/how-to-change-the-initial-avatars/52202 "2016-10-29T22:14:50Z")

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I want to change the initial avatars on your picture What would all the new users get the avatar that I have

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## [3rd party plugins won't work (anymore)](https://meta.discourse.org/t/3rd-party-plugins-wont-work-anymore/52088)

<div class="topic-metadata">

**Author:** [@tchncs](https://meta.discourse.org/u/tchncs)\
**Replies:** 5\
**Last updated:** [October 28, 2016, 6:19am UTC](https://meta.discourse.org/t/3rd-party-plugins-wont-work-anymore/52088 "2016-10-28T06:19:17Z")

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Hi folks, i added the following plugins to my discourse instance: - git clone https://github.com/discourse/discourse-spoiler-alert.git - git clone https://github.com/tcreativo/plugin\_discourse\_dynam…

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## [Onebox whitelist missing #2](https://meta.discourse.org/t/onebox-whitelist-missing-2/52092)

<div class="topic-metadata">

**Author:** [@rpasichnyk](https://meta.discourse.org/u/rpasichnyk)\
**Replies:** 14\
**Last updated:** [October 27, 2016, 11:26pm UTC](https://meta.discourse.org/t/onebox-whitelist-missing-2/52092 "2016-10-27T23:26:03Z")

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Sorry I have to create a thread again, because my previous thread was closed https://meta.discourse.org/t/onebox-whitelist-missing/52000/3 Unfortunately if domain is not whitelisted in whitelisted\_generic\_onebox.rb it …

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## [Support slideshare.net one box?](https://meta.discourse.org/t/support-slideshare-net-one-box/42976)

<div class="topic-metadata">

**Author:** [@SMT](https://meta.discourse.org/u/SMT)\
**Replies:** 23\
**Last updated:** [October 27, 2016, 9:51pm UTC](https://meta.discourse.org/t/support-slideshare-net-one-box/42976 "2016-10-27T21:51:07Z")

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I have added slideshare.net in onebox URL but it does not works. Any way to support slideshare?

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## [Non-http(s) urls in posts not hyperlinking properly](https://meta.discourse.org/t/non-http-s-urls-in-posts-not-hyperlinking-properly/47343)

<div class="topic-metadata">

**Author:** [@Whitestrake](https://meta.discourse.org/u/Whitestrake)\
**Replies:** 19\
**Last updated:** [October 27, 2016, 7:50pm UTC](https://meta.discourse.org/t/non-http-s-urls-in-posts-not-hyperlinking-properly/47343 "2016-10-27T19:50:21Z")

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Hi guys, On a newly-installed Discourse instance, I’m trying to hyperlink a Mumble server in a post body, which takes the form mumble://example.com. I’ve tried with \<a\> tags and \[markdown\](links). Inspecting the post a…

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## [How do numbers in each URL in Discourse work?](https://meta.discourse.org/t/how-do-numbers-in-each-url-in-discourse-work/52077)

<div class="topic-metadata">

**Author:** [@nujabes](https://meta.discourse.org/u/nujabes)\
**Replies:** 2\
**Last updated:** [October 27, 2016, 8:03am UTC](https://meta.discourse.org/t/how-do-numbers-in-each-url-in-discourse-work/52077 "2016-10-27T08:03:19Z")

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Each URL in Discourse has a number as follows. Does it affect the result of Google search? If not, should I leave it as it is now? How do numbers in each URL in Discourse work? \[convalescence の意味・例文・発音・語源・イメージ画像 - KOT…

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## [Multiple Forums in a Single Installation](https://meta.discourse.org/t/multiple-forums-in-a-single-installation/50832)

<div class="topic-metadata">

**Author:** [@JupiterFlux](https://meta.discourse.org/u/JupiterFlux)\
**Replies:** 9\
**Last updated:** [October 27, 2016, 1:28am UTC](https://meta.discourse.org/t/multiple-forums-in-a-single-installation/50832 "2016-10-27T01:28:22Z")

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I currently run a Discourse forum, and I’d like to run a second. I’m curious, is it possible to run a second forum from the same Docker container? Preferably within the same installation of Discourse, such that it uses t…

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## [Authentication not working after a recent update](https://meta.discourse.org/t/authentication-not-working-after-a-recent-update/52064)

<div class="topic-metadata">

**Author:** [@strycore](https://meta.discourse.org/u/strycore)\
**Replies:** 2\
**Last updated:** [October 26, 2016, 5:56pm UTC](https://meta.discourse.org/t/authentication-not-working-after-a-recent-update/52064 "2016-10-26T17:56:10Z")

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I have a Discourse instance that has been working nicely for the past few months, it’s using a standard Docker setup and is behind an Nginx reverse proxy. (hosted here: https://forums.lutris.net/ ). The Docker container …

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## [More than 80k visit daily on vBulletin website converting to Discourse](https://meta.discourse.org/t/more-than-80k-visit-daily-on-vbulletin-website-converting-to-discourse/52065)

<div class="topic-metadata">

**Author:** [@Majed](https://meta.discourse.org/u/Majed)\
**Replies:** 1\
**Last updated:** [October 26, 2016, 5:53pm UTC](https://meta.discourse.org/t/more-than-80k-visit-daily-on-vbulletin-website-converting-to-discourse/52065 "2016-10-26T17:53:32Z")

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Dears, I’ve been reading lately about discourse and thinking of converting my vBulletin website to Discourse. Currently My server is Dedicated Servers - Xeon Romley E5 Total processors: 24 Intel(R) Xeon(R) CPU E5-26…

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