# Support

**URL:** https://meta.discourse.org/c/support/6.md?page=866

[Latest](https://meta.discourse.org/latest.md) · [Categories](https://meta.discourse.org/categories.md) · [Tags](https://meta.discourse.org/tags.md)

**Page:** 867

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## [My gigantic avatars are not working!](https://meta.discourse.org/t/my-gigantic-avatars-are-not-working/46839)

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**Author:** [@Rainbowresidue](https://meta.discourse.org/u/Rainbowresidue)\
**Replies:** 6\
**Last updated:** [July 5, 2016, 4:49pm UTC](https://meta.discourse.org/t/my-gigantic-avatars-are-not-working/46839 "2016-07-05T16:49:58Z")

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Dear Gentleman, @codinghorror @sam We are having an issue on iPads too. The avatars won’t show on iPads, but show everywhere else (phones, laptops, PCs). Here’s a snapshot from my iPad Air 2. (My friend also can’t see …

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## [Site down after enabling SSL](https://meta.discourse.org/t/site-down-after-enabling-ssl/46778)

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**Author:** [@P16](https://meta.discourse.org/u/P16)\
**Replies:** 17\
**Last updated:** [July 5, 2016, 6:16am UTC](https://meta.discourse.org/t/site-down-after-enabling-ssl/46778 "2016-07-05T06:16:44Z")

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I bought a PositiveSSL from Namecheap today and followed the instructions at: Which included placing ssl.key and ssl.crt at /var/discourse/shared/standalone/ssl/ and adding the additional templates to app.yml. I have s…

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## [Missing translations error](https://meta.discourse.org/t/missing-translations-error/46788)

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**Author:** [@rimian](https://meta.discourse.org/u/rimian)\
**Replies:** 2\
**Last updated:** [July 5, 2016, 12:34am UTC](https://meta.discourse.org/t/missing-translations-error/46788 "2016-07-05T00:34:12Z")

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I accidentally corrupted my translations config when I installed a plugin I was working on. So, most of my translations were missing for a while. I’ve fixed it now. I still have some missing translations rendering in po…

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## [Recovering Discourse from a failed update](https://meta.discourse.org/t/recovering-discourse-from-a-failed-update/46752)

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**Author:** [@barryparr](https://meta.discourse.org/u/barryparr)\
**Replies:** 9\
**Last updated:** [July 2, 2016, 10:50pm UTC](https://meta.discourse.org/t/recovering-discourse-from-a-failed-update/46752 "2016-07-02T22:50:00Z")

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I wrecked my installation while trying to update Docker and nothing is working now. And I don’t have a backup. How to do I tell what the state of my docker and in discourse installations are and figure out how to put th…

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## [Discourse thinks it is upgrading but it is not](https://meta.discourse.org/t/discourse-thinks-it-is-upgrading-but-it-is-not/32076)

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**Author:** [@clay](https://meta.discourse.org/u/clay)\
**Replies:** 6\
**Last updated:** [July 2, 2016, 10:25pm UTC](https://meta.discourse.org/t/discourse-thinks-it-is-upgrading-but-it-is-not/32076 "2016-07-02T22:25:05Z")

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After an attempt to upgrade to v1.4.0.beta8 got stuck, I rebuilt the app, per some advice in a thread here. When the app rebuilt, it upgraded itself. However, Now I see this at my admin/upgrade screen: Sadly, th…

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## [Daily performance reports keep asking to rebuild container](https://meta.discourse.org/t/daily-performance-reports-keep-asking-to-rebuild-container/38311)

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**Author:** [@downey](https://meta.discourse.org/u/downey)\
**Replies:** 22\
**Last updated:** [July 1, 2016, 1:33pm UTC](https://meta.discourse.org/t/daily-performance-reports-keep-asking-to-rebuild-container/38311 "2016-07-01T13:33:03Z")

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Reproduce: Enable the site setting daily performance report (“Analyze NGINX logs daily and post a Staff Only topic with details”). Update the Docker image: cd /var/discourse ./launcher rebuild app Expected Resu…

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## [User avatars are not displaying](https://meta.discourse.org/t/user-avatars-are-not-displaying/46683)

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**Author:** [@drazisil](https://meta.discourse.org/u/drazisil)\
**Replies:** 6\
**Last updated:** [July 1, 2016, 12:09am UTC](https://meta.discourse.org/t/user-avatars-are-not-displaying/46683 "2016-07-01T00:09:15Z")

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Trying to get user avatars working. The default letter ones work. When I upload, I get no errors, but the images are broken / do not exist. The image url is in this format: http://forum.mcouniverse.com:8080/user\_avatar…

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## [Activating "bootstrap mode" on an old community](https://meta.discourse.org/t/activating-bootstrap-mode-on-an-old-community/46563)

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**Author:** [@alehandrof](https://meta.discourse.org/u/alehandrof)\
**Replies:** 2\
**Last updated:** [June 30, 2016, 11:42am UTC](https://meta.discourse.org/t/activating-bootstrap-mode-on-an-old-community/46563 "2016-06-30T11:42:12Z")

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I recently migrated an old community that has a few hundred members, but was not very active. We’re making positive steps, but our engagement is still quite low. I think changing digest frequency might help (or alienate …

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## [Will I be able to use sso if my user model comes from Hartl's Rails Tutorial?](https://meta.discourse.org/t/will-i-be-able-to-use-sso-if-my-user-model-comes-from-hartls-rails-tutorial/46641)

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**Author:** [@railsnoob](https://meta.discourse.org/u/railsnoob)\
**Replies:** 1\
**Last updated:** [June 29, 2016, 8:49pm UTC](https://meta.discourse.org/t/will-i-be-able-to-use-sso-if-my-user-model-comes-from-hartls-rails-tutorial/46641 "2016-06-29T20:49:30Z")

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Instead of using devise to build my webapp, I instead used the User model from Hartl’s Rails Tutorial. Will I be able to use sso with Discourse?

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## [/username.json error for a specific user on a topic](https://meta.discourse.org/t/username-json-error-for-a-specific-user-on-a-topic/46586)

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**Author:** [@ivanrlio](https://meta.discourse.org/u/ivanrlio)\
**Replies:** 1\
**Last updated:** [June 28, 2016, 9:48pm UTC](https://meta.discourse.org/t/username-json-error-for-a-specific-user-on-a-topic/46586 "2016-06-28T21:48:38Z")

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We have developed a topic thread sidebar that displays topic contributors, suggested discussions etc. For one of our particular threads (https://ask.twobyfore.com/t/craigslist-rental-scam/380), a new user (darrell\_cray)…

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## [Connection timed out while connecting to upstream on AWS](https://meta.discourse.org/t/connection-timed-out-while-connecting-to-upstream-on-aws/46517)

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**Author:** [@stefanini.mf](https://meta.discourse.org/u/stefanini.mf)\
**Replies:** 12\
**Last updated:** [June 28, 2016, 3:41am UTC](https://meta.discourse.org/t/connection-timed-out-while-connecting-to-upstream-on-aws/46517 "2016-06-28T03:41:06Z")

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I’m hosting a discourse instance (running latest), on aws with 7.5gb ram and 2 CPU’s (it’s a m3.large). While sometimes discourse works okay, some other times requests seem to get stuck and people either see a infinite …

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## [Uploads broken after moving to subfolder](https://meta.discourse.org/t/uploads-broken-after-moving-to-subfolder/43693)

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**Author:** [@BaButtons](https://meta.discourse.org/u/BaButtons)\
**Replies:** 1\
**Last updated:** [May 5, 2016, 8:16pm UTC](https://meta.discourse.org/t/uploads-broken-after-moving-to-subfolder/43693 "2016-05-05T20:16:33Z")

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We followed this guide to forward from a subdomain to a subfolder, and for the most part it’s working very well. However, all of my post uploads are 404ing, even after the remap command, for both /uploads and /forum/uplo…

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## [Want to understand s3\_cdn\_url files setting](https://meta.discourse.org/t/want-to-understand-s3-cdn-url-files-setting/45799)

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**Author:** [@fearlessfrog](https://meta.discourse.org/u/fearlessfrog)\
**Replies:** 6\
**Last updated:** [June 27, 2016, 8:10pm UTC](https://meta.discourse.org/t/want-to-understand-s3-cdn-url-files-setting/45799 "2016-06-27T20:10:11Z")

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So we’re experimenting on using S3 for uploads. S3 is quite slow for, well anything really, so wanted to put a CDN like Cloudfront in-front of it. The setting :s3\_cdn\_url seems to be ideal for that. Using it is not quite…

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## [Unable to correct problems, you have held broken packages when trying to run a phpBB importer](https://meta.discourse.org/t/unable-to-correct-problems-you-have-held-broken-packages-when-trying-to-run-a-phpbb-importer/46499)

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**Author:** [@mbajur](https://meta.discourse.org/u/mbajur)\
**Replies:** 5\
**Last updated:** [June 27, 2016, 11:49am UTC](https://meta.discourse.org/t/unable-to-correct-problems-you-have-held-broken-packages-when-trying-to-run-a-phpbb-importer/46499 "2016-06-27T11:49:13Z")

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Hello! I’m trying to run a docker phpbb3 importer by following this guide: Migrate a phpBB3 forum to Discourse However, during point 3 (./launcher rebuild import), script gives me a following output: I was able to ru…

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## [Error rebuilding, bundler exits with code 137](https://meta.discourse.org/t/error-rebuilding-bundler-exits-with-code-137/46463)

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**Author:** [@OmJmr](https://meta.discourse.org/u/OmJmr)\
**Replies:** 12\
**Last updated:** [June 26, 2016, 10:26pm UTC](https://meta.discourse.org/t/error-rebuilding-bundler-exits-with-code-137/46463 "2016-06-26T22:26:39Z")

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Hi I got this error when I tried to rebuild app “./launcher rebuild app” FAILED -------------------- Pups::ExecError: cd /var/www/discourse && su discourse -c 'bundle exec rake assets:precompile' failed with return #\<P…

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## [How to change the port from docker - help](https://meta.discourse.org/t/how-to-change-the-port-from-docker-help/46401)

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**Author:** [@paulfree](https://meta.discourse.org/u/paulfree)\
**Replies:** 1\
**Last updated:** [June 26, 2016, 6:41pm UTC](https://meta.discourse.org/t/how-to-change-the-port-from-docker-help/46401 "2016-06-26T18:41:54Z")

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I’ve set up ningx to run other websites on the same machine as Discourse. I used following description: Run other websites on the same machine as Discourse I din’t followed all steps again (cause I was already further …

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## [Naming uncategorized category](https://meta.discourse.org/t/naming-uncategorized-category/46443)

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**Author:** [@Idan](https://meta.discourse.org/u/Idan)\
**Replies:** 5\
**Last updated:** [June 26, 2016, 5:48pm UTC](https://meta.discourse.org/t/naming-uncategorized-category/46443 "2016-06-26T17:48:37Z")

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I want to call ‘uncategorized’ category ‘general’, can I do it? (also the URL/slug) I have full access to the server.

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## [Setting up a 'default' category](https://meta.discourse.org/t/setting-up-a-default-category/25633)

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**Author:** [@pitosalas](https://meta.discourse.org/u/pitosalas)\
**Replies:** 7\
**Last updated:** [June 26, 2016, 1:10am UTC](https://meta.discourse.org/t/setting-up-a-default-category/25633 "2016-06-26T01:10:06Z")

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If user doesn’t understand the idea of categories, and in our site, there’s one category (called “teaching and learning”) that will contain the vast majority of posts, then how do I make “teaching and learning” appear in…

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## [Faraday using \`get\` for PUT/DELETE requests](https://meta.discourse.org/t/faraday-using-get-for-put-delete-requests/45451)

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**Author:** [@PureSin](https://meta.discourse.org/u/PureSin)\
**Replies:** 10\
**Last updated:** [June 24, 2016, 6:28pm UTC](https://meta.discourse.org/t/faraday-using-get-for-put-delete-requests/45451 "2016-06-24T18:28:23Z")

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Hi, We have a hosted discuss at http://discuss.codecademy.com. We have a few groups that we add users to based on their status on our site. A few weeks back we noticed users weren’t being added these additional groups. …

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## [Sparkpost doesn't deliver e-mails](https://meta.discourse.org/t/sparkpost-doesnt-deliver-e-mails/46359)

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**Author:** [@paulfree](https://meta.discourse.org/u/paulfree)\
**Replies:** 1\
**Last updated:** [June 24, 2016, 12:32pm UTC](https://meta.discourse.org/t/sparkpost-doesnt-deliver-e-mails/46359 "2016-06-24T12:32:59Z")

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I’ve installed for testing docker and discourse on my laptop. After the comand line: ./discourse-setup I just put the informations in I’ve got from my sparkpost acount under SMTP relay. (I used the preconfiguration, whi…

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## [What does "responsive design" mean?](https://meta.discourse.org/t/what-does-responsive-design-mean/46357)

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**Author:** [@Idan](https://meta.discourse.org/u/Idan)\
**Replies:** 6\
**Last updated:** [June 23, 2016, 7:56pm UTC](https://meta.discourse.org/t/what-does-responsive-design-mean/46357 "2016-06-23T19:56:51Z")

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I’ve read this on Sitepoint and I check my installation. So from my understanding, Discouse has two themese, one for mobile and one for Desktop, am I understanding it right? and if so, do you have any plans to add respon…

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## [Doubt about tagging](https://meta.discourse.org/t/doubt-about-tagging/46347)

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**Author:** [@SidV](https://meta.discourse.org/u/SidV)\
**Replies:** 2\
**Last updated:** [June 23, 2016, 4:54pm UTC](https://meta.discourse.org/t/doubt-about-tagging/46347 "2016-06-23T16:54:44Z")

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Hello my friends. If you search for a keyword, for example here: https://meta.discourse.org/search?q=tagging A lot of discussions appears. That ok. I selected all of them. And clic on “tool”, edit tags, put “one” ta…

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## [How to run discourse on my laptop](https://meta.discourse.org/t/how-to-run-discourse-on-my-laptop/46300)

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**Author:** [@paulfree](https://meta.discourse.org/u/paulfree)\
**Replies:** 3\
**Last updated:** [June 23, 2016, 11:14am UTC](https://meta.discourse.org/t/how-to-run-discourse-on-my-laptop/46300 "2016-06-23T11:14:52Z")

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Hi, I like to play a bit with discourse. To also understand how to install it I would like to let it run fist on my laptop. What I did so far: - installed docker - installed discourse What I don’t know: How do I no l…

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## [Whispers show up in embedded comments](https://meta.discourse.org/t/whispers-show-up-in-embedded-comments/46116)

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**Author:** [@jmamazo](https://meta.discourse.org/u/jmamazo)\
**Replies:** 4\
**Last updated:** [June 23, 2016, 8:42am UTC](https://meta.discourse.org/t/whispers-show-up-in-embedded-comments/46116 "2016-06-23T08:42:23Z")

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Hello guys I think there is an undesirable behavior of whispers when you are using embedded posts. You can see them as regular posts (even for unauthenticated users) this should not be happening. How to reproduce: cr…

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## [Session/sso wrong redirect](https://meta.discourse.org/t/session-sso-wrong-redirect/46103)

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**Author:** [@iamntz](https://meta.discourse.org/u/iamntz)\
**Replies:** 1\
**Last updated:** [June 23, 2016, 7:56am UTC](https://meta.discourse.org/t/session-sso-wrong-redirect/46103 "2016-06-23T07:56:44Z")

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Hey guys. I have this weird thing and I’m not sure what to do next. So, I have this set up: Discourse behind nginx, because I have a couple of extra sites on the same sever. The forum is private, on a subdomain The au…

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## [Upgrade: "Installing logster" and freeze there?](https://meta.discourse.org/t/upgrade-installing-logster-and-freeze-there/46207)

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**Author:** [@SidV](https://meta.discourse.org/u/SidV)\
**Replies:** 1\
**Last updated:** [June 23, 2016, 12:34am UTC](https://meta.discourse.org/t/upgrade-installing-logster-and-freeze-there/46207 "2016-06-23T00:34:27Z")

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My version: 1.6.0.beta7 While upgrading: Installing logster 1.2.4 And “freeze” in this step. What can I do? Clic on “Reset upgrade” link? The log: https://gist.github.com/Osvalddo/bc429fc647eb95004813ed217e5d…

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## [Internal links stopped oneboxing in login-required instance](https://meta.discourse.org/t/internal-links-stopped-oneboxing-in-login-required-instance/45949)

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**Author:** [@fefrei](https://meta.discourse.org/u/fefrei)\
**Replies:** 11\
**Last updated:** [June 22, 2016, 11:41am UTC](https://meta.discourse.org/t/internal-links-stopped-oneboxing-in-login-required-instance/45949 "2016-06-22T11:41:27Z")

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I’m operating two Discourse instances with login required, both running on the beta channel, both are up-to-date. In one of these instances, local links to posts no longer onebox (they don’t produce a broken onebox, the…

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## [Problem after upgrade](https://meta.discourse.org/t/problem-after-upgrade/46155)

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**Author:** [@Thomas\_Davis](https://meta.discourse.org/u/Thomas_Davis)\
**Replies:** 3\
**Last updated:** [June 22, 2016, 12:02am UTC](https://meta.discourse.org/t/problem-after-upgrade/46155 "2016-06-22T00:02:46Z")

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My last upgrade had a failure. And now I am seeing email errors. Jobs::UserEmail {“type”=\>“digest”, “user\_id”=\>134, “current\_site\_id”=\>“default”} Jobs::HandledExceptionWrapper: Wrapped ActiveRecord::StatementInvalid:…

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## [Is it possible to format the font used for custom navigation links?](https://meta.discourse.org/t/is-it-possible-to-format-the-font-used-for-custom-navigation-links/46026)

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**Author:** [@ron\_jeremy](https://meta.discourse.org/u/ron_jeremy)\
**Replies:** 11\
**Last updated:** [June 21, 2016, 8:22pm UTC](https://meta.discourse.org/t/is-it-possible-to-format-the-font-used-for-custom-navigation-links/46026 "2016-06-21T20:22:27Z")

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I have added a new navigation link called Slideshow by customizing the following code that I found elsewhere on this forum: \<script\> Discourse.ExternalNavItem = Discourse.NavItem.extend({ href : function() { return th…

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## [Getting E-Mails from inactive users](https://meta.discourse.org/t/getting-e-mails-from-inactive-users/45961)

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**Author:** [@fefrei](https://meta.discourse.org/u/fefrei)\
**Replies:** 13\
**Last updated:** [June 21, 2016, 9:54am UTC](https://meta.discourse.org/t/getting-e-mails-from-inactive-users/45961 "2016-06-21T09:54:24Z")

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I’m using incoming mail support for group messaging with staged users. This works fine if the address the message is coming from is new. However, I am re-purposing a Discourse installation for a yearly event, and some o…

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