# Support

**URL:** https://meta.discourse.org/c/support/6.md?page=871

[最新](https://meta.discourse.org/latest.md) · [カテゴリ](https://meta.discourse.org/categories.md) · [タグ](https://meta.discourse.org/tags.md)

**Page:** 872

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## [How to look up a user based on a user\_id?](https://meta.discourse.org/t/how-to-look-up-a-user-based-on-a-user-id/43739)

<div class="topic-metadata">

**Author:** [@SkritterJosh](https://meta.discourse.org/u/SkritterJosh)\
**返信:** 3\
**最終更新:** [2016 年 5 月 6 日午後 8:15 UTC](https://meta.discourse.org/t/how-to-look-up-a-user-based-on-a-user-id/43739 "2016-05-06T20:15:03Z")

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I’ve been looking at sidekiq and noticing an abnormally high number of failed Jobs::UserEmail jobs. Looking into the arguments almost all of them seem to be coming from the same user id. It’s import to note that all othe…

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## [Overlay obstructs Profile and User Card backgrounds](https://meta.discourse.org/t/overlay-obstructs-profile-and-user-card-backgrounds/43623)

<div class="topic-metadata">

**Author:** [@ron\_jeremy](https://meta.discourse.org/u/ron_jeremy)\
**返信:** 4\
**最終更新:** [2016 年 5 月 6 日午後 5:35 UTC](https://meta.discourse.org/t/overlay-obstructs-profile-and-user-card-backgrounds/43623 "2016-05-06T17:35:38Z")

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What is the point of Profile and User Card backgrounds if they are obstructed by the overlay? In the User Card instance, the background is almost completely blocked.

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## [LDAP sensible data hidden to admins?](https://meta.discourse.org/t/ldap-sensible-data-hidden-to-admins/43749)

<div class="topic-metadata">

**Author:** [@yadlabus](https://meta.discourse.org/u/yadlabus)\
**返信:** 2\
**最終更新:** [2016 年 5 月 5 日午後 8:46 UTC](https://meta.discourse.org/t/ldap-sensible-data-hidden-to-admins/43749 "2016-05-05T20:46:26Z")

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Hello, I’m a newbie about this LDAP authorization stuff, so I’ll explain my issue with very simple words. My company adopted discourse for an internal forum after I showed them how nice it was :slight\_smile:. They crea…

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## [Unable to restore backup - No migration with version number](https://meta.discourse.org/t/unable-to-restore-backup-no-migration-with-version-number/43677)

<div class="topic-metadata">

**Author:** [@pjv](https://meta.discourse.org/u/pjv)\
**返信:** 6\
**最終更新:** [2016 年 5 月 5 日午後 8:21 UTC](https://meta.discourse.org/t/unable-to-restore-backup-no-migration-with-version-number/43677 "2016-05-05T20:21:20Z")

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EDIT: Solution a few posts down. I’m moving my forum from one host to another. I have a fresh instance of discourse (docker) set up on the new host and I can log in and admin etc. I’ve moved the most recent backup fro…

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## [Emojis in titles?](https://meta.discourse.org/t/emojis-in-titles/38324)

<div class="topic-metadata">

**Author:** [@charleswalter](https://meta.discourse.org/u/charleswalter)\
**返信:** 8\
**最終更新:** [2016 年 5 月 5 日午前 2:42 UTC](https://meta.discourse.org/t/emojis-in-titles/38324 "2016-05-05T02:42:08Z")

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Nuestros miembros gustan de usar emojis, y he notado que a veces en las listas veo grandes cantidades de espacio en blanco. Resulta que la vista de la lista no renderiza los emojis que el usuario ingresó en el asunto. ¿Alguien sabe si…

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## [Scripted setting of default\_trust\_level not working: results in "1" vs expected setting](https://meta.discourse.org/t/scripted-setting-of-default-trust-level-not-working-results-in-1-vs-expected-setting/43519)

<div class="topic-metadata">

**Author:** [@ckamps](https://meta.discourse.org/u/ckamps)\
**返信:** 7\
**最終更新:** [2016 年 5 月 5 日午前 2:16 UTC](https://meta.discourse.org/t/scripted-setting-of-default-trust-level-not-working-results-in-1-vs-expected-setting/43519 "2016-05-05T02:16:14Z")

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We script the installation of Discourse in support of a series of internal community sites in which we want all users to default to trust level 3. However, the following approach doesn’t work for the default\_trust\_level …

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## [Is there a way to retroactively update trust level and title for existing group members?](https://meta.discourse.org/t/is-there-a-way-to-retroactively-update-trust-level-and-title-for-existing-group-members/43640)

<div class="topic-metadata">

**Author:** [@tobiaseigen](https://meta.discourse.org/u/tobiaseigen)\
**返信:** 2\
**最終更新:** [2016 年 5 月 4 日午後 3:53 UTC](https://meta.discourse.org/t/is-there-a-way-to-retroactively-update-trust-level-and-title-for-existing-group-members/43640 "2016-05-04T15:53:51Z")

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I have a group of 70+ trusted members who I’d like to give TL1 privileges and a title. I see it’s possible to set it up to set the trust level and title for new members as they are added to the group, but this does not a…

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## [How to find out if user is logged in and insert some js](https://meta.discourse.org/t/how-to-find-out-if-user-is-logged-in-and-insert-some-js/43492)

<div class="topic-metadata">

**Author:** [@envieme](https://meta.discourse.org/u/envieme)\
**返信:** 4\
**最終更新:** [2016 年 5 月 4 日午後 1:48 UTC](https://meta.discourse.org/t/how-to-find-out-if-user-is-logged-in-and-insert-some-js/43492 "2016-05-04T13:48:47Z")

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Hope someone can help me with this. I want to insert a getsitecontrol.com script to ask our members to subscribe to a newsletter. But I want this only to be shown for members. I tried doing this using jQuery in Admin \> …

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## [Modifying a user's user\_option attributes via API](https://meta.discourse.org/t/modifying-a-users-user-option-attributes-via-api/43625)

<div class="topic-metadata">

**Author:** [@paully21](https://meta.discourse.org/u/paully21)\
**返信:** 1\
**最終更新:** [2016 年 5 月 4 日午後 12:04 UTC](https://meta.discourse.org/t/modifying-a-users-user-option-attributes-via-api/43625 "2016-05-04T12:04:29Z")

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Our website allows our users to manage a small number of attributes of their Discourse profile. (Discourse is mostly used as a mailing list replacement) We allow them to change their display name, bio, email address and…

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## [Migrating longstanding forum / wiki to Discourse](https://meta.discourse.org/t/migrating-longstanding-forum-wiki-to-discourse/43564)

<div class="topic-metadata">

**Author:** [@Ritchie333](https://meta.discourse.org/u/Ritchie333)\
**返信:** 2\
**最終更新:** [2016 年 5 月 4 日午前 9:17 UTC](https://meta.discourse.org/t/migrating-longstanding-forum-wiki-to-discourse/43564 "2016-05-04T09:17:15Z")

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I have been involved in the back end development of SABRE (http://www.sabre-roads.org.uk) for about 7 years, that was originally set up in 1999. The site talks about the British and Irish road network (preferred driving …

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## [502 Bad gateway error after switching to SSL](https://meta.discourse.org/t/502-bad-gateway-error-after-switching-to-ssl/43477)

<div class="topic-metadata">

**Author:** [@MattCHM](https://meta.discourse.org/u/MattCHM)\
**返信:** 7\
**最終更新:** [2016 年 5 月 4 日午前 12:48 UTC](https://meta.discourse.org/t/502-bad-gateway-error-after-switching-to-ssl/43477 "2016-05-04T00:48:52Z")

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Hi, I’m getting started with running Discourse on a Digital Ocean Ubunto 14.04 LEMP droplet, alongside WordPress. Everything was running fine, using the SSO WordPress plugin for Discourse. Discourse is in a subdomain. …

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## [Discourse development installation non-vagrant](https://meta.discourse.org/t/discourse-development-installation-non-vagrant/43630)

<div class="topic-metadata">

**Author:** [@thejars](https://meta.discourse.org/u/thejars)\
**返信:** 2\
**最終更新:** [2016 年 5 月 3 日午後 8:16 UTC](https://meta.discourse.org/t/discourse-development-installation-non-vagrant/43630 "2016-05-03T20:16:26Z")

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Relatively new to discourse and docker. I have a home lab and would just assume stand up a development server in ESXi than on my local machine. I really just want this set up to play around with plugins. Can I make ch…

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## [How to restrict tagging](https://meta.discourse.org/t/how-to-restrict-tagging/43617)

<div class="topic-metadata">

**Author:** [@Drew\_Warwick](https://meta.discourse.org/u/Drew_Warwick)\
**返信:** 2\
**最終更新:** [2016 年 5 月 3 日午後 3:37 UTC](https://meta.discourse.org/t/how-to-restrict-tagging/43617 "2016-05-03T15:37:58Z")

</div>

So it looks like the tagging plugin and I assume, by extension, the integrated tagging supports “\[restricting\] who can tag to a particular trust level”, but I’m not seeing a way to restrict the creation of tags to a spec…

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## [How to change nginx log rotation period](https://meta.discourse.org/t/how-to-change-nginx-log-rotation-period/43453)

<div class="topic-metadata">

**Author:** [@gearoid](https://meta.discourse.org/u/gearoid)\
**返信:** 10\
**最終更新:** [2016 年 5 月 3 日午前 11:14 UTC](https://meta.discourse.org/t/how-to-change-nginx-log-rotation-period/43453 "2016-05-03T11:14:00Z")

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How can I change this and have it retained across upgrades ? If I edit the web.template.yml in /var/discourse/templates I get a problem pulling new versions.

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## [Can I access my Discourse forum database?](https://meta.discourse.org/t/can-i-access-my-discourse-forum-database/43560)

<div class="topic-metadata">

**Author:** [@Roxelle](https://meta.discourse.org/u/Roxelle)\
**返信:** 1\
**最終更新:** [2016 年 5 月 2 日午後 3:43 UTC](https://meta.discourse.org/t/can-i-access-my-discourse-forum-database/43560 "2016-05-02T15:43:35Z")

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Hi all ^^ I am creating my website, and I want to extract data from my forum database… I as I can access my database?

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## [Will the Discourse "image" destroy everything else on my droplet?](https://meta.discourse.org/t/will-the-discourse-image-destroy-everything-else-on-my-droplet/43147)

<div class="topic-metadata">

**Author:** [@g0st](https://meta.discourse.org/u/g0st)\
**返信:** 2\
**最終更新:** [2016 年 4 月 25 日午前 2:18 UTC](https://meta.discourse.org/t/will-the-discourse-image-destroy-everything-else-on-my-droplet/43147 "2016-04-25T02:18:35Z")

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I am attempting to install discourse on an existing droplet that I have 2 other sites running on via apache. I am at the stage where I am ready to ./launcher bootstrap app. If I understand correctly it is about to image…

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## [Bootstrap app causes system crash and reboot](https://meta.discourse.org/t/bootstrap-app-causes-system-crash-and-reboot/28093)

<div class="topic-metadata">

**Author:** [@ThinkingQuest](https://meta.discourse.org/u/ThinkingQuest)\
**返信:** 5\
**最終更新:** [2016 年 5 月 1 日午後 4:54 UTC](https://meta.discourse.org/t/bootstrap-app-causes-system-crash-and-reboot/28093 "2016-05-01T16:54:37Z")

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Hi everyone, I’ve installed discourse on my own pc running ubuntu 14.04, and another virtual machine running centos 6.6, both works fine. Now the problem comes that When I try to install discourse on a server running C…

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## [Conflicting "out of date" vs "up to date" statuses](https://meta.discourse.org/t/conflicting-out-of-date-vs-up-to-date-statuses/41339)

<div class="topic-metadata">

**Author:** [@markplindsay](https://meta.discourse.org/u/markplindsay)\
**返信:** 7\
**最終更新:** [2016 年 5 月 1 日午前 1:54 UTC](https://meta.discourse.org/t/conflicting-out-of-date-vs-up-to-date-statuses/41339 "2016-05-01T01:54:01Z")

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At the top of the Admin screen, I am told Your Discourse installation is out of date. Click here to upgrade. But when I click, each item is Up to date. Also on the Admin screen: A check for updates has not been performe…

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## [Jobs::HandledExceptionWrapper: Wrapped SocketError: getaddrinfo: Name or service not known](https://meta.discourse.org/t/jobs-handledexceptionwrapper-wrapped-socketerror-getaddrinfo-name-or-service-not-known/42652)

<div class="topic-metadata">

**Author:** [@markplindsay](https://meta.discourse.org/u/markplindsay)\
**返信:** 4\
**最終更新:** [2016 年 5 月 1 日午前 1:45 UTC](https://meta.discourse.org/t/jobs-handledexceptionwrapper-wrapped-socketerror-getaddrinfo-name-or-service-not-known/42652 "2016-05-01T01:45:43Z")

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So, emails are failing en masse once again on my site. This situation happened once before (in January), and restarting Discourse “fixed” it. But due to the very nature of the problem, there’s no good way to stay inf…

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## [Discourseとプラグインの自動アップグレード](https://meta.discourse.org/t/automating-upgrade-of-discourse-and-plugins/43510)

<div class="topic-metadata">

**Author:** [@SystemZ](https://meta.discourse.org/u/SystemZ)\
**返信:** 3\
**最終更新:** [2016 年 4 月 30 日午後 10:51 UTC](https://meta.discourse.org/t/automating-upgrade-of-discourse-and-plugins/43510 "2016-04-30T22:51:22Z")

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こんにちは、この方法（https://github.com/discourse/discourse/blob/master/docs/INSTALL-cloud.md）を使用してDockerでインストールしたいくつかのDiscourseインスタンスを管理しています。フォーラムのバージョンアップをAnsibleを使って自動化したいです…

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## [Description of DISCOURSE\_SMTP\_\* fields](https://meta.discourse.org/t/description-of-discourse-smtp--fields/43498)

<div class="topic-metadata">

**Author:** [@Benninger](https://meta.discourse.org/u/Benninger)\
**返信:** 3\
**最終更新:** [2016 年 4 月 30 日午後 12:22 UTC](https://meta.discourse.org/t/description-of-discourse-smtp--fields/43498 "2016-04-30T12:22:15Z")

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I am getting the error Job exception: 504 PLAIN authentication is not permitted by this server. Where are the DISCOURSE\_SMTP\_\* parameters explained and which one do I have to change?

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## [Can't link emails](https://meta.discourse.org/t/cant-link-emails/43031)

<div class="topic-metadata">

**Author:** [@dylanh724](https://meta.discourse.org/u/dylanh724)\
**返信:** 3\
**最終更新:** [2016 年 4 月 30 日午前 10:35 UTC](https://meta.discourse.org/t/cant-link-emails/43031 "2016-04-30T10:35:06Z")

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Emails aren’t automatically picked up - and if I type mailto:asdf@asdf.com , it changes to http://mailto: and fails. I understand you can get bots, but in our FAQ I’m trying to post our generic support email genericemai…

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## [Unable to rebuild app after changing app.yml](https://meta.discourse.org/t/unable-to-rebuild-app-after-changing-app-yml/43450)

<div class="topic-metadata">

**Author:** [@Will\_Graham](https://meta.discourse.org/u/Will_Graham)\
**返信:** 2\
**最終更新:** [2016 年 4 月 29 日午後 12:58 UTC](https://meta.discourse.org/t/unable-to-rebuild-app-after-changing-app-yml/43450 "2016-04-29T12:58:57Z")

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I have made changes to the app.yml file through the DigitalOcean Droplet Console and I’m trying to rebuild the container. I entered ./launcher rebuild app and it returns -bash: ./launcher: No such file or directory Doe…

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## [Discourse on different port - links will not honour this](https://meta.discourse.org/t/discourse-on-different-port-links-will-not-honour-this/43440)

<div class="topic-metadata">

**Author:** [@snmdla](https://meta.discourse.org/u/snmdla)\
**返信:** 1\
**最終更新:** [2016 年 4 月 29 日午前 10:47 UTC](https://meta.discourse.org/t/discourse-on-different-port-links-will-not-honour-this/43440 "2016-04-29T10:47:47Z")

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We run discourse on a different / “hidden” port (not 80 / not 443), and while everything is fine, notification mails will not include this port in the links they contain. I cannot find any place where I could configure …

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## [Changes in the desktop doesnt reflect in the mobile version](https://meta.discourse.org/t/changes-in-the-desktop-doesnt-reflect-in-the-mobile-version/43431)

<div class="topic-metadata">

**Author:** [@hashOK](https://meta.discourse.org/u/hashOK)\
**返信:** 2\
**最終更新:** [2016 年 4 月 29 日午前 7:39 UTC](https://meta.discourse.org/t/changes-in-the-desktop-doesnt-reflect-in-the-mobile-version/43431 "2016-04-29T07:39:31Z")

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Hello Discourse member, Hope all is doing well today Last night I made some changes to the CSS but to my surprise the same didnt apply when I opened my web forum in my phone. In Desktop view, In mobile view: A…

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## [Digital Ocean minimum server size increase?](https://meta.discourse.org/t/digital-ocean-minimum-server-size-increase/43371)

<div class="topic-metadata">

**Author:** [@IamCharlesHan](https://meta.discourse.org/u/IamCharlesHan)\
**返信:** 3\
**最終更新:** [2016 年 4 月 28 日午後 8:04 UTC](https://meta.discourse.org/t/digital-ocean-minimum-server-size-increase/43371 "2016-04-28T20:04:50Z")

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We used to be able to get by with the $10/month option but this option does not seem to be available anymore with one-click setup?

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## [Discourse logo image broken on upgrade page](https://meta.discourse.org/t/discourse-logo-image-broken-on-upgrade-page/42952)

<div class="topic-metadata">

**Author:** [@steko](https://meta.discourse.org/u/steko)\
**返信:** 16\
**最終更新:** [2016 年 4 月 28 日午前 2:46 UTC](https://meta.discourse.org/t/discourse-logo-image-broken-on-upgrade-page/42952 "2016-04-28T02:46:28Z")

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This is a kind of weird minor bug, first seen yesterday, before upgrading to beta2: The image URL is https://discorsi.openarchaeology.eu/assets/images/docker-manager-ea64623b074c8ec2b0303bae846e21e6.png and it’s 404. …

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## [Emoji +1 goes away?](https://meta.discourse.org/t/emoji-1-goes-away/42564)

<div class="topic-metadata">

**Author:** [@SidV](https://meta.discourse.org/u/SidV)\
**返信:** 6\
**最終更新:** [2016 年 4 月 27 日午後 6:57 UTC](https://meta.discourse.org/t/emoji-1-goes-away/42564 "2016-04-27T18:57:37Z")

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Before this version (don’t remember when exactly), if you put: :+1: the emoji that shows up was :thumbsup: Now, a lot of discussions are with :+1: (without image) :frowning: This is a bug? Or how can I add :+1: ?

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## [Docker installation does not expose ports to outside world](https://meta.discourse.org/t/docker-installation-does-not-expose-ports-to-outside-world/43344)

<div class="topic-metadata">

**Author:** [@pztrick](https://meta.discourse.org/u/pztrick)\
**返信:** 2\
**最終更新:** [2016 年 4 月 27 日午後 6:53 UTC](https://meta.discourse.org/t/docker-installation-does-not-expose-ports-to-outside-world/43344 "2016-04-27T18:53:44Z")

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I’ve completed the steps for the docker install. However, I’m unable to connect to the Discourse application from the outside world or host machine. (E.g. telnet localhost 8001 fails.) In my app.yml: ## which TCP/IP po…

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## [未分類の説明テキストをどう変更できますか](https://meta.discourse.org/t/how-can-i-change-the-description-text-for-uncategorized/43318)

<div class="topic-metadata">

**Author:** [@li\_xinyang](https://meta.discourse.org/u/li_xinyang)\
**返信:** 2\
**最終更新:** [2016 年 4 月 27 日午後 3:49 UTC](https://meta.discourse.org/t/how-can-i-change-the-description-text-for-uncategorized/43318 "2016-04-27T15:49:05Z")

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この緑色のボックス内のテキストをどのように確認できますか？ これはデフォルトの未分類です。 \[画像\] このカテゴリを削除しようと試みましたが、成功しませんでした。 以下のスクリーンショットは、私が現在持っているすべてのカテゴリを示しています。 \[画像\] 私は…

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