# Support

**URL:** https://meta.discourse.org/c/support/6.md?page=877

[Latest](https://meta.discourse.org/latest.md) · [Categories](https://meta.discourse.org/categories.md) · [Tags](https://meta.discourse.org/tags.md)

**Page:** 878

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## [Formatting for links to private topics](https://meta.discourse.org/t/formatting-for-links-to-private-topics/40162)

<div class="topic-metadata">

**Author:** [@bradydowling](https://meta.discourse.org/u/bradydowling)\
**Replies:** 4\
**Last updated:** [February 25, 2016, 3:54pm UTC](https://meta.discourse.org/t/formatting-for-links-to-private-topics/40162 "2016-02-25T15:54:17Z")

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I’m not quite sure what the formatting for a link needs to be in order for Discourse to style it appropriately. I think half the time I post a link, it ends up being posted directly as a link like in this thread. Is the…

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## [Limit for new topics when admin moves a post !?](https://meta.discourse.org/t/limit-for-new-topics-when-admin-moves-a-post/40155)

<div class="topic-metadata">

**Author:** [@SidV](https://meta.discourse.org/u/SidV)\
**Replies:** 0\
**Last updated:** [February 25, 2016, 1:32pm UTC](https://meta.discourse.org/t/limit-for-new-topics-when-admin-moves-a-post/40155 "2016-02-25T13:32:19Z")

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Hello, this is the case. A new user registered into the forum. That “new user” earn TL1, and replayed some thread. An admin see that post (from “new user”), select the post, and check the options to “move to new topic…

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## [Discourse installation on CentOS 6.5](https://meta.discourse.org/t/discourse-installation-on-centos-6-5/40149)

<div class="topic-metadata">

**Author:** [@Niki](https://meta.discourse.org/u/Niki)\
**Replies:** 2\
**Last updated:** [February 25, 2016, 11:59am UTC](https://meta.discourse.org/t/discourse-installation-on-centos-6-5/40149 "2016-02-25T11:59:12Z")

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Dear Discourse community, I would like to install Discourse software on my dedicated server that uses CentOS 6.7, but I have received the following reply from my support team: \*\* In order to install discourse, it will …

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## [Try to upgrade Discourse - didn't work. Then, when trying to log in got "Unkown Error" message](https://meta.discourse.org/t/try-to-upgrade-discourse-didnt-work-then-when-trying-to-log-in-got-unkown-error-message/40072)

<div class="topic-metadata">

**Author:** [@Frisk19](https://meta.discourse.org/u/Frisk19)\
**Replies:** 2\
**Last updated:** [February 24, 2016, 5:53am UTC](https://meta.discourse.org/t/try-to-upgrade-discourse-didnt-work-then-when-trying-to-log-in-got-unkown-error-message/40072 "2016-02-24T05:53:13Z")

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Hey Everyone, I just tried upgrading the newest version of Discourse and unfortunately it did not work. When I tried logging into my Discourse website with my admin username/password (after the unsuccessful upgrade), I…

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## [Querying via URL only returns 5 posts/userID/topics](https://meta.discourse.org/t/querying-via-url-only-returns-5-posts-userid-topics/40020)

<div class="topic-metadata">

**Author:** [@ivanrlio](https://meta.discourse.org/u/ivanrlio)\
**Replies:** 5\
**Last updated:** [February 23, 2016, 11:24pm UTC](https://meta.discourse.org/t/querying-via-url-only-returns-5-posts-userid-topics/40020 "2016-02-23T23:24:38Z")

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Hi guys, Just wondering how I get all of the data from the DB from a JSON request to a URL e.g. https://example.com/search/query.json?term=market\_conditions. Looking at our database, this should contain 9 topics, but …

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## [Switched to HTTPS, 1 of the rss link is http](https://meta.discourse.org/t/switched-to-https-1-of-the-rss-link-is-http/39976)

<div class="topic-metadata">

**Author:** [@carlokok](https://meta.discourse.org/u/carlokok)\
**Replies:** 10\
**Last updated:** [February 23, 2016, 11:14am UTC](https://meta.discourse.org/t/switched-to-https-1-of-the-rss-link-is-http/39976 "2016-02-23T11:14:09Z")

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on https://talk.remobjects.com/ \<link rel="alternate" type="application/rss+xml" title="Latest posts" href="https://talk.remobjects.com/posts.rss" /\> \<link rel="alternate" type="application/rss+xml" title="L…

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## [MyBB importer: "Invalid codepoint"](https://meta.discourse.org/t/mybb-importer-invalid-codepoint/40015)

<div class="topic-metadata">

**Author:** [@jacotec](https://meta.discourse.org/u/jacotec)\
**Replies:** 1\
**Last updated:** [February 23, 2016, 8:56am UTC](https://meta.discourse.org/t/mybb-importer-invalid-codepoint/40015 "2016-02-23T08:56:04Z")

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Hi, I’m trying to do a test import of my “MyBB” board with around 30.000 posts in it. I’ve got the importer running, but it’s struggling at a specific post: 8795 / 29774 ( 29.5%) \[208248 items/min\] /usr/local/lib/rub…

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## [Reset Discourse DB, possible?](https://meta.discourse.org/t/reset-discourse-db-possible/39995)

<div class="topic-metadata">

**Author:** [@patron](https://meta.discourse.org/u/patron)\
**Replies:** 2\
**Last updated:** [February 23, 2016, 12:24am UTC](https://meta.discourse.org/t/reset-discourse-db-possible/39995 "2016-02-23T00:24:22Z")

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Hello, I installed Discourse into a DO droplet and started using it for a project. Now I realize I need to make a copy of it but without content. Is there anyway I can do this without starting from scratch? Thanks a lo…

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## [Failed to connect to github.com port 443](https://meta.discourse.org/t/failed-to-connect-to-github-com-port-443/39967)

<div class="topic-metadata">

**Author:** [@JashtsSerie](https://meta.discourse.org/u/JashtsSerie)\
**Replies:** 4\
**Last updated:** [February 22, 2016, 5:14pm UTC](https://meta.discourse.org/t/failed-to-connect-to-github-com-port-443/39967 "2016-02-22T17:14:54Z")

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Hello, I Want to install Discourse on my VPS OS : Ubuntu 14.04 LTS 64BIT Ram: 15 CPU: 8, I Have try 2-3 times but still the same problem! Docker version 1.10.1, build 9e83765 I’m not using any proxy! Can you he…

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## [Chunker console errors when uploading a backup](https://meta.discourse.org/t/chunker-console-errors-when-uploading-a-backup/39961)

<div class="topic-metadata">

**Author:** [@dandv](https://meta.discourse.org/u/dandv)\
**Replies:** 0\
**Last updated:** [February 22, 2016, 4:19am UTC](https://meta.discourse.org/t/chunker-console-errors-when-uploading-a-backup/39961 "2016-02-22T04:19:58Z")

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I see this error in the console for every chunk that’s uploaded: GET https://forum.quantifiedself.com/admin/backups/upload?resumableChunkNumber=…ar.gz&resumableRelativePath=quantified-self-forum-2016-02-22-013037.tar.g…

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## [Using Discourse in traditional server](https://meta.discourse.org/t/using-discourse-in-traditional-server/39929)

<div class="topic-metadata">

**Author:** [@sivag](https://meta.discourse.org/u/sivag)\
**Replies:** 3\
**Last updated:** [February 21, 2016, 3:42pm UTC](https://meta.discourse.org/t/using-discourse-in-traditional-server/39929 "2016-02-21T15:42:32Z")

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Hi, Currently i’m using vbulletin 4.2 in WiredTree VPS. Can I migrate to discourse ? Is it feasible or should I run it in DO ?

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## [Imported users not receiving verification emails due to massive Sidekiq backlog](https://meta.discourse.org/t/imported-users-not-receiving-verification-emails-due-to-massive-sidekiq-backlog/31650)

<div class="topic-metadata">

**Author:** [@will\_io](https://meta.discourse.org/u/will_io)\
**Replies:** 21\
**Last updated:** [February 21, 2016, 7:37am UTC](https://meta.discourse.org/t/imported-users-not-receiving-verification-emails-due-to-massive-sidekiq-backlog/31650 "2016-02-21T07:37:56Z")

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I just launched my forum after importing from vBulletin. The user flow leading up to the error: Imported user enters old username and password \> successful login \> verification email sent to user \> USER NEVER GETS THE …

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## [Are lowendbox servers any good?](https://meta.discourse.org/t/are-lowendbox-servers-any-good/14603)

<div class="topic-metadata">

**Author:** [@KrisAlcordo](https://meta.discourse.org/u/KrisAlcordo)\
**Replies:** 11\
**Last updated:** [February 20, 2016, 2:38pm UTC](https://meta.discourse.org/t/are-lowendbox-servers-any-good/14603 "2016-02-20T14:38:58Z")

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Hi, is anyone here hosting a live discourse installation on a server from lowendbox.com? I am thinking of getting one from them but would like to know if anyone here has any experience/feedback with servers on that site…

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## [Only link clicks from other users are counted?](https://meta.discourse.org/t/only-link-clicks-from-other-users-are-counted/39887)

<div class="topic-metadata">

**Author:** [@pmichna](https://meta.discourse.org/u/pmichna)\
**Replies:** 0\
**Last updated:** [February 20, 2016, 10:25am UTC](https://meta.discourse.org/t/only-link-clicks-from-other-users-are-counted/39887 "2016-02-20T10:25:41Z")

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There is no counter of clicks next to each link in posts in my forum. Should I somehow turn this on? UPDATE: Ok, it seems that only clicks of another users are counted, that’s why I see none of them.

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## ["Error updating information, contact site admin"](https://meta.discourse.org/t/error-updating-information-contact-site-admin/28885)

<div class="topic-metadata">

**Author:** [@namtrok](https://meta.discourse.org/u/namtrok)\
**Replies:** 23\
**Last updated:** [February 18, 2016, 7:55am UTC](https://meta.discourse.org/t/error-updating-information-contact-site-admin/28885 "2016-02-18T07:55:32Z")

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Hi, Loving Discourse, I’ve had it installed for almost 4 weeks now and connected to my wordpress site through SSO. I use “PrimeTime WP Discourse SSO” as the plugin in Wordpress, and it works like a champ. However I’ve …

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## [Deploying discourse on server already running another rails app](https://meta.discourse.org/t/deploying-discourse-on-server-already-running-another-rails-app/38467)

<div class="topic-metadata">

**Author:** [@adass](https://meta.discourse.org/u/adass)\
**Replies:** 8\
**Last updated:** [February 17, 2016, 7:38pm UTC](https://meta.discourse.org/t/deploying-discourse-on-server-already-running-another-rails-app/38467 "2016-02-17T19:38:13Z")

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Hi, I am trying to deploy a docker discourse on a linux server already running an apache + passenger + rails application. First I thought it would be easy – just setup docker to use another port (8080), but then I found…

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## [Update welcome message](https://meta.discourse.org/t/update-welcome-message/39744)

<div class="topic-metadata">

**Author:** [@kebdarge](https://meta.discourse.org/u/kebdarge)\
**Replies:** 3\
**Last updated:** [February 17, 2016, 4:58pm UTC](https://meta.discourse.org/t/update-welcome-message/39744 "2016-02-17T16:58:34Z")

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I have an old welcome message on my forum. Is there a way to copy/paste the ‘text-only’ version of the meta.discourse welcome message for use on my own forum?

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## [Remove/hide fields](https://meta.discourse.org/t/remove-hide-fields/31254)

<div class="topic-metadata">

**Author:** [@jmamazo](https://meta.discourse.org/u/jmamazo)\
**Replies:** 3\
**Last updated:** [February 17, 2016, 4:51am UTC](https://meta.discourse.org/t/remove-hide-fields/31254 "2016-02-17T04:51:48Z")

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Hello guys I am still in the process of learning how to customize discourse. I would like to hide from the user profile: About me Location Web site any input about how to do this? perhaps with a plugin? thanks

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## [Can I change the term "User" to "Member" in the whole website?](https://meta.discourse.org/t/can-i-change-the-term-user-to-member-in-the-whole-website/39715)

<div class="topic-metadata">

**Author:** [@mansoorix](https://meta.discourse.org/u/mansoorix)\
**Replies:** 2\
**Last updated:** [February 17, 2016, 4:23am UTC](https://meta.discourse.org/t/can-i-change-the-term-user-to-member-in-the-whole-website/39715 "2016-02-17T04:23:13Z")

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Hi folks, Discourse has used the term “Users”. Is there any way to change the term “User” to “Member”? In whole the website for instance?

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## [PrettyText, Job Exception and 500 Errors](https://meta.discourse.org/t/prettytext-job-exception-and-500-errors/39690)

<div class="topic-metadata">

**Author:** [@Capacitron](https://meta.discourse.org/u/Capacitron)\
**Replies:** 8\
**Last updated:** [February 17, 2016, 12:11am UTC](https://meta.discourse.org/t/prettytext-job-exception-and-500-errors/39690 "2016-02-17T00:11:43Z")

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After running server updates on the my Digital Ocean server I’ve been experiencing lots of these errors. Any suggestions?

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## [Backup upload failing and I don't know why](https://meta.discourse.org/t/backup-upload-failing-and-i-dont-know-why/39697)

<div class="topic-metadata">

**Author:** [@stevenpslade](https://meta.discourse.org/u/stevenpslade)\
**Replies:** 9\
**Last updated:** [February 16, 2016, 11:25pm UTC](https://meta.discourse.org/t/backup-upload-failing-and-i-dont-know-why/39697 "2016-02-16T23:25:56Z")

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I am trying to upload a backup from one Discourse site to another. Steps I have completed: Download backup from Discourse Site A Enable allow\_restore on Discourse Site B Press upload and choosing zipped tar.gz backup f…

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## [Admin cannot use all uppercase acronyms in topic titles](https://meta.discourse.org/t/admin-cannot-use-all-uppercase-acronyms-in-topic-titles/39652)

<div class="topic-metadata">

**Author:** [@meglio](https://meta.discourse.org/u/meglio)\
**Replies:** 1\
**Last updated:** [February 16, 2016, 5:24am UTC](https://meta.discourse.org/t/admin-cannot-use-all-uppercase-acronyms-in-topic-titles/39652 "2016-02-16T05:24:55Z")

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Trying to create a topic with the following title: Рекорд удоев всех времен нигерийских карликовых коз по версии ADGA / ANDDA No matter if allow uppercase posts setting is set to TRUE or FALSE, it automatically lower…

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## [DigitalOcean cloud installation - going inside the docker](https://meta.discourse.org/t/digitalocean-cloud-installation-going-inside-the-docker/39565)

<div class="topic-metadata">

**Author:** [@Steve\_Ng](https://meta.discourse.org/u/Steve_Ng)\
**Replies:** 4\
**Last updated:** [February 15, 2016, 7:19am UTC](https://meta.discourse.org/t/digitalocean-cloud-installation-going-inside-the-docker/39565 "2016-02-15T07:19:55Z")

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Hi, I follow the installation instruction at discourse/docs/INSTALL-cloud.md at main · discourse/discourse · GitHub How do i go inside the code to perform things like bin/rake admin:create Is there anyway I can se…

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## [I'm looking for a way to change user's email](https://meta.discourse.org/t/im-looking-for-a-way-to-change-users-email/39563)

<div class="topic-metadata">

**Author:** [@jui](https://meta.discourse.org/u/jui)\
**Replies:** 1\
**Last updated:** [February 14, 2016, 2:21pm UTC](https://meta.discourse.org/t/im-looking-for-a-way-to-change-users-email/39563 "2016-02-14T14:21:16Z")

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Hi, I’m looking for a way to change user’s email. I know that it’s not possible through dashboard. I was searching to find anything about editing users’ accounts through command shell. But I found nothing. Theoretica…

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## [Does anyone get notified when something is flagged?](https://meta.discourse.org/t/does-anyone-get-notified-when-something-is-flagged/25867)

<div class="topic-metadata">

**Author:** [@rhulse](https://meta.discourse.org/u/rhulse)\
**Replies:** 25\
**Last updated:** [February 12, 2016, 8:15pm UTC](https://meta.discourse.org/t/does-anyone-get-notified-when-something-is-flagged/25867 "2016-02-12T20:15:39Z")

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I am looking at Discourse for a project, and was wondering if anyone does/can get an email when a post is flagged? We would want to have staff emailed if an item is flagged so that they can intervene quickly (or not).

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## [Can't revoke Admin privileges](https://meta.discourse.org/t/cant-revoke-admin-privileges/39437)

<div class="topic-metadata">

**Author:** [@jhosein](https://meta.discourse.org/u/jhosein)\
**Replies:** 2\
**Last updated:** [February 12, 2016, 4:11pm UTC](https://meta.discourse.org/t/cant-revoke-admin-privileges/39437 "2016-02-12T16:11:20Z")

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I am unable to revoke Admin privileges from my test account. On my main account, I can press “revoke” Admin, and all seems to go well. However, when ever I log back into that account, Admin privileges are restored. …

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## [Users can edit posts on closed topics](https://meta.discourse.org/t/users-can-edit-posts-on-closed-topics/39381)

<div class="topic-metadata">

**Author:** [@Huggingfluffybear](https://meta.discourse.org/u/Huggingfluffybear)\
**Replies:** 2\
**Last updated:** [February 11, 2016, 1:48am UTC](https://meta.discourse.org/t/users-can-edit-posts-on-closed-topics/39381 "2016-02-11T01:48:18Z")

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Hey guys I found something on the hopscotch forums which is powerd by discourse it’s where you can edit things in a closed topic so for exsaple when a topic is closed for a good reason people can edit there posts and kee…

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## [SMTP usernames with backslash?](https://meta.discourse.org/t/smtp-usernames-with-backslash/38337)

<div class="topic-metadata">

**Author:** [@Knud](https://meta.discourse.org/u/Knud)\
**Replies:** 4\
**Last updated:** [February 10, 2016, 10:44pm UTC](https://meta.discourse.org/t/smtp-usernames-with-backslash/38337 "2016-02-10T22:44:10Z")

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Dear all, I’m trying to set up Discourse on a virtual server. I can use the organisation’s SMTP-server for mail, so that is fine and I got everything set-up, except for one proplem: no emails are being sent. I then crea…

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## [What are "page views" in Discourse.org hosting?](https://meta.discourse.org/t/what-are-page-views-in-discourse-org-hosting/39338)

<div class="topic-metadata">

**Author:** [@downey](https://meta.discourse.org/u/downey)\
**Replies:** 2\
**Last updated:** [February 10, 2016, 6:57pm UTC](https://meta.discourse.org/t/what-are-page-views-in-discourse-org-hosting/39338 "2016-02-10T18:57:39Z")

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The hosting tiers each have a target number of pages views. If someone is already hosting their own instance and considering migrating, where would they look to find the current value of this number as interpreted by th…

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## [How can I change or reset a users password...I can't figure this out at all](https://meta.discourse.org/t/how-can-i-change-or-reset-a-users-password-i-cant-figure-this-out-at-all/39316)

<div class="topic-metadata">

**Author:** [@gokeeffe](https://meta.discourse.org/u/gokeeffe)\
**Replies:** 1\
**Last updated:** [February 9, 2016, 10:46pm UTC](https://meta.discourse.org/t/how-can-i-change-or-reset-a-users-password-i-cant-figure-this-out-at-all/39316 "2016-02-09T22:46:32Z")

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How can I change or reset a users password…I can’t figure this out at all.

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