# Support

**URL:** https://meta.discourse.org/c/support/6.md?page=878

[Latest](https://meta.discourse.org/latest.md) · [Categories](https://meta.discourse.org/categories.md) · [Tags](https://meta.discourse.org/tags.md)

**Page:** 879

---

## [To allow Reply by Email to Work do you need to populate the reply by email address field:](https://meta.discourse.org/t/to-allow-reply-by-email-to-work-do-you-need-to-populate-the-reply-by-email-address-field/39280)

<div class="topic-metadata">

**Author:** [@gokeeffe](https://meta.discourse.org/u/gokeeffe)\
**Replies:** 3\
**Last updated:** [February 9, 2016, 10:39pm UTC](https://meta.discourse.org/t/to-allow-reply-by-email-to-work-do-you-need-to-populate-the-reply-by-email-address-field/39280 "2016-02-09T22:39:26Z")

</div>

Hello To allow Reply by Email to Work do you need to populate the reply by email address field:

---

## [Can I use cPanel to install Discourse forum software?](https://meta.discourse.org/t/can-i-use-cpanel-to-install-discourse-forum-software/39302)

<div class="topic-metadata">

**Author:** [@RIM](https://meta.discourse.org/u/RIM)\
**Replies:** 2\
**Last updated:** [February 9, 2016, 5:18pm UTC](https://meta.discourse.org/t/can-i-use-cpanel-to-install-discourse-forum-software/39302 "2016-02-09T17:18:42Z")

</div>

Question is above. If not that’s quite silly… cPanel is one of the most popular web hosts people use. If your looking to reach a bigger audience its essential.

---

## [Nobody warned about this gotcha. Now is there any way to recover app.yml? From built container?](https://meta.discourse.org/t/nobody-warned-about-this-gotcha-now-is-there-any-way-to-recover-app-yml-from-built-container/39289)

<div class="topic-metadata">

**Author:** [@Romanr](https://meta.discourse.org/u/Romanr)\
**Replies:** 1\
**Last updated:** [February 9, 2016, 4:03pm UTC](https://meta.discourse.org/t/nobody-warned-about-this-gotcha-now-is-there-any-way-to-recover-app-yml-from-built-container/39289 "2016-02-09T16:03:45Z")

</div>

Every time you change configuration and perform “launcher rebuild app” the docker creates the new image that takes 1.5 GB. I was editing configuration and tuning the installation, and during one of rebuilds it just hang…

---

## [Is is possible to create a topic visible to a specific set of users that don't share any group?](https://meta.discourse.org/t/is-is-possible-to-create-a-topic-visible-to-a-specific-set-of-users-that-dont-share-any-group/39255)

<div class="topic-metadata">

**Author:** [@joshfrank](https://meta.discourse.org/u/joshfrank)\
**Replies:** 5\
**Last updated:** [February 9, 2016, 1:15pm UTC](https://meta.discourse.org/t/is-is-possible-to-create-a-topic-visible-to-a-specific-set-of-users-that-dont-share-any-group/39255 "2016-02-09T13:15:34Z")

</div>

On my forum, I’ve gotten an increasing number of requests for the ability to create a topic that only an exact list of people can see, and these people don’t belong to any convenient group, and one that no one else belon…

---

## [Colored badge based on username](https://meta.discourse.org/t/colored-badge-based-on-username/39253)

<div class="topic-metadata">

**Author:** [@jhosein](https://meta.discourse.org/u/jhosein)\
**Replies:** 1\
**Last updated:** [February 9, 2016, 12:16am UTC](https://meta.discourse.org/t/colored-badge-based-on-username/39253 "2016-02-09T00:16:48Z")

</div>

I’ve got this going based on permissions, but I cant figure out how to get it to work based on a specific username. span.moderator i:after { content: "MOD"; display: inline; background-color: #AA00AA; border-rad…

---

## [User invites not sending--No user associated in email log for invites](https://meta.discourse.org/t/user-invites-not-sending-no-user-associated-in-email-log-for-invites/39056)

<div class="topic-metadata">

**Author:** [@scombs](https://meta.discourse.org/u/scombs)\
**Replies:** 4\
**Last updated:** [February 8, 2016, 9:55pm UTC](https://meta.discourse.org/t/user-invites-not-sending-no-user-associated-in-email-log-for-invites/39056 "2016-02-08T21:55:47Z")

</div>

Continuing the discussion from Email issue – Reply User Not Matching: I am not able to send invites. There is no user (the sender) associated in the email logs. Related to this fix?

---

## [Nginx + discourse](https://meta.discourse.org/t/nginx-discourse/35444)

<div class="topic-metadata">

**Author:** [@Honey](https://meta.discourse.org/u/Honey)\
**Replies:** 9\
**Last updated:** [February 8, 2016, 7:08pm UTC](https://meta.discourse.org/t/nginx-discourse/35444 "2016-02-08T19:08:15Z")

</div>

On my vps I use primarily nginx for a php type forum. I also am running NodeBB (node.js) proxied through nginx. The point being port 80 belongs to nginx. I believe this will work, but I’d like some feedback. app.xml …

---

## ["Sidekiq is not running"](https://meta.discourse.org/t/sidekiq-is-not-running/39178)

<div class="topic-metadata">

**Author:** [@renai](https://meta.discourse.org/u/renai)\
**Replies:** 6\
**Last updated:** [February 7, 2016, 3:25pm UTC](https://meta.discourse.org/t/sidekiq-is-not-running/39178 "2016-02-07T15:25:59Z")

</div>

hey folks, Firstly, Discourse rocks. Best forum software ever. Thanks so much for creating and supporting it! Secondly, I have a small bug. I have a Discourse instance at http://forum.delimiter.com.au. It was installed…

---

## [Bootstraped Discourse before configuring email](https://meta.discourse.org/t/bootstraped-discourse-before-configuring-email/39136)

<div class="topic-metadata">

**Author:** [@jhosein](https://meta.discourse.org/u/jhosein)\
**Replies:** 2\
**Last updated:** [February 6, 2016, 6:23pm UTC](https://meta.discourse.org/t/bootstraped-discourse-before-configuring-email/39136 "2016-02-06T18:23:03Z")

</div>

Well… I’ve been trying to figure out what’s going on with my instance and emails not working until I saw this: If you do not properly configure email before bootstrapping YOU WILL HAVE A BROKEN SITE! I have a broken …

---

## [Please help: All custom translations lost](https://meta.discourse.org/t/please-help-all-custom-translations-lost/37559)

<div class="topic-metadata">

**Author:** [@Krischan](https://meta.discourse.org/u/Krischan)\
**Replies:** 7\
**Last updated:** [February 5, 2016, 9:49pm UTC](https://meta.discourse.org/t/please-help-all-custom-translations-lost/37559 "2016-02-05T21:49:34Z")

</div>

I used /admin/customize/site\_texts to customize a lot of text. Then I updated a plugin and rebuilt the app, now all the customizations are gone and I don’t know how to retrieve them. I backup the site daily. What would y…

---

## [Discourse sending multiple digest mails to users](https://meta.discourse.org/t/discourse-sending-multiple-digest-mails-to-users/39015)

<div class="topic-metadata">

**Author:** [@anandm09](https://meta.discourse.org/u/anandm09)\
**Replies:** 12\
**Last updated:** [February 5, 2016, 7:13pm UTC](https://meta.discourse.org/t/discourse-sending-multiple-digest-mails-to-users/39015 "2016-02-05T19:13:58Z")

</div>

After upgrading to latest version (v1.5.0.beta9 +102) we have received various complains from forum members. They are receiving same email 2-3 times daily from the day of last upgrade How can I fix this?

---

## [Google sign in set up](https://meta.discourse.org/t/google-sign-in-set-up/38681)

<div class="topic-metadata">

**Author:** [@Lance](https://meta.discourse.org/u/Lance)\
**Replies:** 3\
**Last updated:** [February 5, 2016, 4:13pm UTC](https://meta.discourse.org/t/google-sign-in-set-up/38681 "2016-02-05T16:13:54Z")

</div>

Please go easy on me. Dangerous enough to get in trouble here. Total newbie here to Discourse, forums admin, everything! Managed to get theparkingforums.com up and running. I am tweaking what I can and would like user…

---

## [Customization text reverses after update](https://meta.discourse.org/t/customization-text-reverses-after-update/39019)

<div class="topic-metadata">

**Author:** [@weebo](https://meta.discourse.org/u/weebo)\
**Replies:** 3\
**Last updated:** [February 5, 2016, 1:20pm UTC](https://meta.discourse.org/t/customization-text-reverses-after-update/39019 "2016-02-05T13:20:26Z")

</div>

Hi! Yesterday I did an update. I’ve lost all my text and email customization, they reverted to the original. How can I prevent this? If I contribute to the Transifex translations how long until my updates are committed? …

---

## [Resetting a forum](https://meta.discourse.org/t/resetting-a-forum/39053)

<div class="topic-metadata">

**Author:** [@Mick2016](https://meta.discourse.org/u/Mick2016)\
**Replies:** 4\
**Last updated:** [February 4, 2016, 9:46pm UTC](https://meta.discourse.org/t/resetting-a-forum/39053 "2016-02-04T21:46:10Z")

</div>

Hi, I have been using Discourse for teaching a class. Is there a way to easily: Archive a previous class (i.e., the current forum data) Create a new one without having to reinstall Discourse I installed Discourse on …

---

## [Don't see an option for converting post to wiki](https://meta.discourse.org/t/dont-see-an-option-for-converting-post-to-wiki/39017)

<div class="topic-metadata">

**Author:** [@dustinpitcher](https://meta.discourse.org/u/dustinpitcher)\
**Replies:** 2\
**Last updated:** [February 4, 2016, 5:25pm UTC](https://meta.discourse.org/t/dont-see-an-option-for-converting-post-to-wiki/39017 "2016-02-04T17:25:40Z")

</div>

I have searched thoroughly for any information related to this but it seems I’m the only one having the issue. For some reason, I am not getting the Wiki button: I am using digital ocean if that matters. I’m just lo…

---

## [Is it possible to re-earn Regular status?](https://meta.discourse.org/t/is-it-possible-to-re-earn-regular-status/38999)

<div class="topic-metadata">

**Author:** [@Parham\_Bahrami](https://meta.discourse.org/u/Parham_Bahrami)\
**Replies:** 11\
**Last updated:** [February 4, 2016, 1:24pm UTC](https://meta.discourse.org/t/is-it-possible-to-re-earn-regular-status/38999 "2016-02-04T13:24:24Z")

</div>

Just wanted to know since I lost it the other day for getting too many flags. (.\_.) Is it possible to get it back?

---

## [Swap file priority "-1"](https://meta.discourse.org/t/swap-file-priority-1/39006)

<div class="topic-metadata">

**Author:** [@jhosein](https://meta.discourse.org/u/jhosein)\
**Replies:** 1\
**Last updated:** [February 4, 2016, 7:05am UTC](https://meta.discourse.org/t/swap-file-priority-1/39006 "2016-02-04T07:05:27Z")

</div>

Installing my first instance of Discourse. (woo!) Just finished creating my swapfile and I noticed that the priority is “-1”. Is that normal?

---

## [Can't start docker after update (openSUSE 13.2)](https://meta.discourse.org/t/cant-start-docker-after-update-opensuse-13-2/38995)

<div class="topic-metadata">

**Author:** [@elutz](https://meta.discourse.org/u/elutz)\
**Replies:** 5\
**Last updated:** [February 4, 2016, 12:46am UTC](https://meta.discourse.org/t/cant-start-docker-after-update-opensuse-13-2/38995 "2016-02-04T00:46:10Z")

</div>

After updating the docker package I’m not able to start the docker daemon anymore. lutz@ea-esbz:/var/discourse\> sudo systemctl status -l docker docker.service - Docker Application Container Engine Loaded: loaded (/u…

---

## [Upgrades via the web UI are disabled...even after a pull+rebuild](https://meta.discourse.org/t/upgrades-via-the-web-ui-are-disabled-even-after-a-pull-rebuild/38836)

<div class="topic-metadata">

**Author:** [@dougluce](https://meta.discourse.org/u/dougluce)\
**Replies:** 4\
**Last updated:** [February 3, 2016, 11:22pm UTC](https://meta.discourse.org/t/upgrades-via-the-web-ui-are-disabled-even-after-a-pull-rebuild/38836 "2016-02-03T23:22:20Z")

</div>

I first got the “Upgrades via the web UI are disabled until you run the latest image” message after attempting a web upgrade. No problem, I follow the instructions. Going back to /admin/upgrade – same message. What mi…

---

## [Mails are no longer sent due to 'no\_email\_found' and 'message.to is blank'](https://meta.discourse.org/t/mails-are-no-longer-sent-due-to-no-email-found-and-message-to-is-blank/38944)

<div class="topic-metadata">

**Author:** [@Sander78](https://meta.discourse.org/u/Sander78)\
**Replies:** 4\
**Last updated:** [February 3, 2016, 6:29pm UTC](https://meta.discourse.org/t/mails-are-no-longer-sent-due-to-no-email-found-and-message-to-is-blank/38944 "2016-02-03T18:29:47Z")

</div>

I noticed this in the mail log, first appearance three days ago. Could this be a commit that went wrong?

---

## [Disqus Import error](https://meta.discourse.org/t/disqus-import-error/38932)

<div class="topic-metadata">

**Author:** [@MZainDamlag](https://meta.discourse.org/u/MZainDamlag)\
**Replies:** 2\
**Last updated:** [February 2, 2016, 10:41pm UTC](https://meta.discourse.org/t/disqus-import-error/38932 "2016-02-02T22:41:41Z")

</div>

Hello All I tried to run the disqus import script inside docker after some modification in the script and it run completely on development \[local\] and while I tried to run it inside docker bundle exec ruby script/impor…

---

## [Email issue -- Reply User Not Matching](https://meta.discourse.org/t/email-issue-reply-user-not-matching/38745)

<div class="topic-metadata">

**Author:** [@tobiaseigen](https://meta.discourse.org/u/tobiaseigen)\
**Replies:** 7\
**Last updated:** [February 1, 2016, 8:50pm UTC](https://meta.discourse.org/t/email-issue-reply-user-not-matching/38745 "2016-02-01T20:50:44Z")

</div>

We’re getting reports of email replies to discourse bouncing with “Email issue – Reply User Not Matching” in the subject. Is this a bug or are we doing something wrong? Here’s an example: We’re sorry, but your email m…

---

## [Email in to a private category](https://meta.discourse.org/t/email-in-to-a-private-category/38848)

<div class="topic-metadata">

**Author:** [@joebuhlig](https://meta.discourse.org/u/joebuhlig)\
**Replies:** 2\
**Last updated:** [February 1, 2016, 8:49pm UTC](https://meta.discourse.org/t/email-in-to-a-private-category/38848 "2016-02-01T20:49:59Z")

</div>

I did a few searches but came up lacking. I have reply by email and email in set up and working. I have a few categories that are restricted to a specific group and an email address for emailing into those categories. I…

---

## [Can't stop container](https://meta.discourse.org/t/cant-stop-container/38832)

<div class="topic-metadata">

**Author:** [@freemangl](https://meta.discourse.org/u/freemangl)\
**Replies:** 4\
**Last updated:** [February 1, 2016, 3:31pm UTC](https://meta.discourse.org/t/cant-stop-container/38832 "2016-02-01T15:31:08Z")

</div>

\`\` Stopping old container /usr/bin/docker stop -t 10 app \`\` This takes forever, any ideas how to solve it? I tried to restart the docker service & Physical Server but I still can’t stop the container. I just find …

---

## [FAQ in hamburger menu is always NEW](https://meta.discourse.org/t/faq-in-hamburger-menu-is-always-new/38816)

<div class="topic-metadata">

**Author:** [@Sander78](https://meta.discourse.org/u/Sander78)\
**Replies:** 2\
**Last updated:** [February 1, 2016, 9:19am UTC](https://meta.discourse.org/t/faq-in-hamburger-menu-is-always-new/38816 "2016-02-01T09:19:11Z")

</div>

Even on a fresh installation the new tag will never disappear. Not sure if this is a bug or something I’m missing.

---

## [I want to Start my own Community](https://meta.discourse.org/t/i-want-to-start-my-own-community/38809)

<div class="topic-metadata">

**Author:** [@CaptainDawud](https://meta.discourse.org/u/CaptainDawud)\
**Replies:** 9\
**Last updated:** [February 1, 2016, 6:33am UTC](https://meta.discourse.org/t/i-want-to-start-my-own-community/38809 "2016-02-01T06:33:38Z")

</div>

Hey guys … I literally know nothing about coding or anything got to do with computer studies … I just wanted to know how I can start my own community exactly the same as https://community.infinite-flight.com/ ! What a…

---

## [NameCheap DNS vs DigitalOcean DNS](https://meta.discourse.org/t/namecheap-dns-vs-digitalocean-dns/38798)

<div class="topic-metadata">

**Author:** [@BluSpektrum](https://meta.discourse.org/u/BluSpektrum)\
**Replies:** 4\
**Last updated:** [February 1, 2016, 3:45am UTC](https://meta.discourse.org/t/namecheap-dns-vs-digitalocean-dns/38798 "2016-02-01T03:45:44Z")

</div>

Installing new instance of Discourse on DigitalOcean. I have a domain through NameCheap. Do I need to invoke ‘Custom DNS’ in NameCheap and point it to DO (ns1.digitalocean.com, etc) and then do all the domain work (C N…

---

## [Docker not upgrade?](https://meta.discourse.org/t/docker-not-upgrade/38760)

<div class="topic-metadata">

**Author:** [@Roxelle](https://meta.discourse.org/u/Roxelle)\
**Replies:** 3\
**Last updated:** [January 30, 2016, 11:39pm UTC](https://meta.discourse.org/t/docker-not-upgrade/38760 "2016-01-30T23:39:37Z")

</div>

Hi, I have tried to update the docker from the admin panel, but not working. The screen remains fixed … What am I supposed to do?

---

## [Email doesn't work after fresh install](https://meta.discourse.org/t/email-doesnt-work-after-fresh-install/34875)

<div class="topic-metadata">

**Author:** [@Sunday\_T](https://meta.discourse.org/u/Sunday_T)\
**Replies:** 11\
**Last updated:** [January 29, 2016, 6:15pm UTC](https://meta.discourse.org/t/email-doesnt-work-after-fresh-install/34875 "2016-01-29T18:15:12Z")

</div>

I have 2 Digitalocean droplets. contains: dummydomain.com contains: sub.dummydomain.com I verified both domains with my email provider. My app running on domain.com sends email as expected however, discourse app that …

---

## [Don't display the replies count on mobile?](https://meta.discourse.org/t/dont-display-the-replies-count-on-mobile/38726)

<div class="topic-metadata">

**Author:** [@Nemesio](https://meta.discourse.org/u/Nemesio)\
**Replies:** 1\
**Last updated:** [January 29, 2016, 6:11pm UTC](https://meta.discourse.org/t/dont-display-the-replies-count-on-mobile/38726 "2016-01-29T18:11:29Z")

</div>

How can I disable the replies count on mobile with CSS? I did it on desktop, but on mobile I’m not finding what name it uses. I tried this but it didn’t work: .posts-map { display: none; } Can someone help me?

[Previous page](https://meta.discourse.org/c/support/6.md?page=877)

[Next page](https://meta.discourse.org/c/support/6.md?page=879)
