# Support

**URL:** https://meta.discourse.org/c/support/6.md?page=88

[Latest](https://meta.discourse.org/latest.md) · [Categories](https://meta.discourse.org/categories.md) · [Tags](https://meta.discourse.org/tags.md)

**Page:** 89

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## [First load takes a long time](https://meta.discourse.org/t/first-load-takes-a-long-time/360625)

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**Author:** [@sok777](https://meta.discourse.org/u/sok777)\
**Replies:** 2\
**Last updated:** [May 13, 2025, 7:22am UTC](https://meta.discourse.org/t/first-load-takes-a-long-time/360625 "2025-05-13T07:22:16Z")

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Is there anything to do about the first discourse load taking a long time? (around 3s) It seems that with SSO it’s even 6-7s. I only found topics that mentioned EmberJS solving it but nothing has changed despite being …

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## [Can ads be configured to not be shown on the categories page?](https://meta.discourse.org/t/can-ads-be-configured-to-not-be-shown-on-the-categories-page/365813)

<div class="topic-metadata">

**Author:** [@Clo](https://meta.discourse.org/u/Clo)\
**Replies:** 1\
**Last updated:** [November 26, 2024, 9:51am UTC](https://meta.discourse.org/t/can-ads-be-configured-to-not-be-shown-on-the-categories-page/365813 "2024-11-26T09:51:32Z")

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Such a great plugin! Just one thing, is there a way to hide house ads on just the Categories page? Or perhaps to only display it at the bottom of the category boxes?

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## [Question about using frequency setting to limit House Ads visibility](https://meta.discourse.org/t/question-about-using-frequency-setting-to-limit-house-ads-visibility/365812)

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**Author:** [@ked](https://meta.discourse.org/u/ked)\
**Replies:** 1\
**Last updated:** [May 9, 2025, 6:08pm UTC](https://meta.discourse.org/t/question-about-using-frequency-setting-to-limit-house-ads-visibility/365812 "2025-05-09T18:08:25Z")

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At this writing I see a setting labeled House ads frequency which I am hoping / guessing was an attempt to actually provide for cycling in a particular ad slot - of which I think is an excellent feature. I just edited …

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## [Need help with SMTP settings from Brevo to Discourse](https://meta.discourse.org/t/need-help-with-smtp-settings-from-brevo-to-discourse/365721)

<div class="topic-metadata">

**Author:** [@Issa\_George](https://meta.discourse.org/u/Issa_George)\
**Replies:** 3\
**Last updated:** [May 12, 2025, 8:53pm UTC](https://meta.discourse.org/t/need-help-with-smtp-settings-from-brevo-to-discourse/365721 "2025-05-12T20:53:27Z")

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I spent the whole day trying to fix this problem, but I am still struggling. cd /var/discourse nano containers/app.yml these are the settings I have: i replaced my site name to mywebsite for privacy DISCOURSE\_HOSTNAM…

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## [Discourse Container with UnixSocket for Redis?](https://meta.discourse.org/t/discourse-container-with-unixsocket-for-redis/153945)

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**Author:** [@ryanerwin](https://meta.discourse.org/u/ryanerwin)\
**Replies:** 6\
**Last updated:** [May 12, 2025, 6:43pm UTC](https://meta.discourse.org/t/discourse-container-with-unixsocket-for-redis/153945 "2025-05-12T18:43:01Z")

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Curious if anyone is using unixsocket /var/discourse/shared/... for Redis in their Standalone container? Seems redis-rb also supports domain sockets with: redis = Redis.new(path: "/var/discourse/shared/standalone/redis.…

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## [Setting Tag Group's parent to another Tag Group?](https://meta.discourse.org/t/setting-tag-groups-parent-to-another-tag-group/365655)

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**Author:** [@tknospdr](https://meta.discourse.org/u/tknospdr)\
**Replies:** 4\
**Last updated:** [May 12, 2025, 11:17am UTC](https://meta.discourse.org/t/setting-tag-groups-parent-to-another-tag-group/365655 "2025-05-12T11:17:37Z")

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In my quest to make the perfect (for my use) ticket system, I want to force new tickets to be tagged in a certain order. I have 3 tag groups called Company, Priority, & Status. I want them to always be assigned in that o…

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## [Migrating from talkyard](https://meta.discourse.org/t/migrating-from-talkyard/159534)

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**Author:** [@Sectros](https://meta.discourse.org/u/Sectros)\
**Replies:** 2\
**Last updated:** [May 12, 2025, 6:37am UTC](https://meta.discourse.org/t/migrating-from-talkyard/159534 "2025-05-12T06:37:19Z")

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Is it possible to migrate from talkyard to discourse?

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## [Error when upgrading Discourse](https://meta.discourse.org/t/error-when-upgrading-discourse/361352)

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**Author:** [@Phapawit\_Hirunsathitphon](https://meta.discourse.org/u/Phapawit_Hirunsathitphon)\
**Replies:** 11\
**Last updated:** [May 12, 2025, 2:09am UTC](https://meta.discourse.org/t/error-when-upgrading-discourse/361352 "2025-05-12T02:09:47Z")

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Hi there. I got this error when upgrading Discourse. Do you guys know how to solve it? here is my discourse version \<meta name="generator" content="Discourse 3.4.0.beta2-dev - https://github.com/discourse/discourse ver…

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## [Endless loading behind Cloudflare](https://meta.discourse.org/t/endless-loading-behind-cloudflare/364596)

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**Author:** [@MichaIng](https://meta.discourse.org/u/MichaIng)\
**Replies:** 15\
**Last updated:** [May 11, 2025, 1:36pm UTC](https://meta.discourse.org/t/endless-loading-behind-cloudflare/364596 "2025-05-11T13:36:24Z")

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We moved our server from one VPS provider to another and I upgraded the instance via launcher rebuild to the latest version as well, from 3.5.0.beta3 to 3.5.0.beta4. The instance was always running fine behind Cloudflar…

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## [How to limit trust level on group?](https://meta.discourse.org/t/how-to-limit-trust-level-on-group/364927)

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**Author:** [@satonotdead](https://meta.discourse.org/u/satonotdead)\
**Replies:** 8\
**Last updated:** [May 11, 2025, 6:04am UTC](https://meta.discourse.org/t/how-to-limit-trust-level-on-group/364927 "2025-05-11T06:04:14Z")

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I wonder how to limit the trust\_level on a specific group, including others with higher hierarchy. I want to limit lurkers and invite them to participate in Q&A for everyone, but with them raising their karma aka gamifi…

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## [Search Issue: Titles with or without the Arabic definite article "ال" are not recognized as variations](https://meta.discourse.org/t/search-issue-titles-with-without-arabic-definite-article-are-not-treated-as-variations/365610)

<div class="topic-metadata">

**Author:** [@serkhelesheyi](https://meta.discourse.org/u/serkhelesheyi)\
**Replies:** 0\
**Last updated:** [May 10, 2025, 8:14pm UTC](https://meta.discourse.org/t/search-issue-titles-with-without-arabic-definite-article-are-not-treated-as-variations/365610 "2025-05-10T20:14:33Z")

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Hello I am managing a Discourse forum with content in Persian and Arabic. I’ve encountered a search issue with topic titles containing the Arabic definite article “ال” (al-). Problem I have two topics: الحسین بن زید …

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## [General Question: Search Query Privacy](https://meta.discourse.org/t/general-question-search-query-privacy/365459)

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**Author:** [@Fort](https://meta.discourse.org/u/Fort)\
**Replies:** 2\
**Last updated:** [May 10, 2025, 11:53am UTC](https://meta.discourse.org/t/general-question-search-query-privacy/365459 "2025-05-10T11:53:37Z")

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Hi everyone, This is my first post here. May I know if the search queries entered in the Search module are encrypted or private? Regards.

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## [Error upgrading to latest Discourse -- solved](https://meta.discourse.org/t/error-upgrading-to-latest-discourse-solved/362519)

<div class="topic-metadata">

**Author:** [@Alexander\_Wright](https://meta.discourse.org/u/Alexander_Wright)\
**Replies:** 3\
**Last updated:** [April 19, 2025, 4:35pm UTC](https://meta.discourse.org/t/error-upgrading-to-latest-discourse-solved/362519 "2025-04-19T16:35:18Z")

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I’ve just received an error with my Discourse installation when attempting to upgrade to 3.5.0.beta3-dev: Discourse fails to start. Any suggestions are greatly appreciated. Status: Image is up to date for discourse/bas…

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## [Topic being viewed by online users?](https://meta.discourse.org/t/topic-being-viewed-by-online-users/357577)

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**Author:** [@haydenjames](https://meta.discourse.org/u/haydenjames)\
**Replies:** 2\
**Last updated:** [May 10, 2025, 9:20am UTC](https://meta.discourse.org/t/topic-being-viewed-by-online-users/357577 "2025-05-10T09:20:57Z")

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I have a member who’s online: Has been online every day for the past 6 days, but only 1 topic viewed. Is there any way to see what topic this user is viewing? Could this be a bot? Edit: 7 hours later, still online a…

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## [How to change site text of the drop down-menu of settings?](https://meta.discourse.org/t/how-to-change-site-text-of-the-drop-down-menu-of-settings/365562)

<div class="topic-metadata">

**Author:** [@Olle11](https://meta.discourse.org/u/Olle11)\
**Replies:** 2\
**Last updated:** [May 10, 2025, 8:17am UTC](https://meta.discourse.org/t/how-to-change-site-text-of-the-drop-down-menu-of-settings/365562 "2025-05-10T08:17:59Z")

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Hi everybody, when I click my profile picture in the top right and then the profile symbol I see that everything is correctly translated but this specific part under settings: I tried to find this text in site settin…

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## [Trust Level 2 Users Getting Flagged by “approve\_unless\_allowed” – Why?](https://meta.discourse.org/t/trust-level-2-users-getting-flagged-by-approve-unless-allowed-why/352084)

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**Author:** [@chrismalone](https://meta.discourse.org/u/chrismalone)\
**Replies:** 1\
**Last updated:** [May 10, 2025, 5:44am UTC](https://meta.discourse.org/t/trust-level-2-users-getting-flagged-by-approve-unless-allowed-why/352084 "2025-05-10T05:44:52Z")

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Hi everyone, I’ve recently noticed that multiple Trust Level 2 users had their posts caught in the review queue. The reason given is “approve\_unless\_allowed.” Here’s what I’ve checked so far: • The users are TL2, so t…

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## [How to use Font Awesome Pro v6?](https://meta.discourse.org/t/how-to-use-font-awesome-pro-v6/265088)

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**Author:** [@uffehe](https://meta.discourse.org/u/uffehe)\
**Replies:** 4\
**Last updated:** [May 16, 2023, 6:05am UTC](https://meta.discourse.org/t/how-to-use-font-awesome-pro-v6/265088 "2023-05-16T06:05:43Z")

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We’re paying for Font Awesome Pro and would like to use v.6. How do we do that?

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## [Suddenly "image\_url" : null in category JSON files](https://meta.discourse.org/t/suddenly-image-url-null-in-category-json-files/365336)

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**Author:** [@UnheardBatting317](https://meta.discourse.org/u/UnheardBatting317)\
**Replies:** 2\
**Last updated:** [May 9, 2025, 11:11pm UTC](https://meta.discourse.org/t/suddenly-image-url-null-in-category-json-files/365336 "2025-05-09T23:11:58Z")

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Hi everyone, I’m trying to solve an issue with missing images. What’s the problem We have a category with posts that contain video URLs (PeerTube instance). The JSON contained "image\_url" : .... We switched to another…

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## [How do i make a footnote box](https://meta.discourse.org/t/how-do-i-make-a-footnote-box/365509)

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**Author:** [@Xuch23](https://meta.discourse.org/u/Xuch23)\
**Replies:** 3\
**Last updated:** [May 9, 2025, 6:59pm UTC](https://meta.discourse.org/t/how-do-i-make-a-footnote-box/365509 "2025-05-09T18:59:29Z")

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Like the one with 3 periods in it? I joined a while ago but ive never done anything

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## [Separate S3 access keys for backups and uploads?](https://meta.discourse.org/t/separate-s3-access-keys-for-backups-and-uploads/335479)

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**Author:** [@wttw](https://meta.discourse.org/u/wttw)\
**Replies:** 6\
**Last updated:** [May 9, 2025, 6:56pm UTC](https://meta.discourse.org/t/separate-s3-access-keys-for-backups-and-uploads/335479 "2025-05-09T18:56:57Z")

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I want to use separate backblaze B2 buckets for backups and uploads. I don’t want discourse to have access to any buckets other than the two it is using. Backblaze allows creating an application key to access either a s…

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## [How are pageviews/Views calculated?](https://meta.discourse.org/t/how-are-pageviews-views-calculated/365497)

<div class="topic-metadata">

**Author:** [@Jumanji](https://meta.discourse.org/u/Jumanji)\
**Replies:** 2\
**Last updated:** [May 9, 2025, 6:51pm UTC](https://meta.discourse.org/t/how-are-pageviews-views-calculated/365497 "2025-05-09T18:51:48Z")

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Does this explanation still hold true? Is if the same for the views count on index pages and at the bottom of a topic page? We’re noticing some underreporting of PVs from both anon users and logged in users. Posting…

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## [How to batch modify file link addresses](https://meta.discourse.org/t/topic/365251)

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**Author:** [@xyz](https://meta.discourse.org/u/xyz)\
**Replies:** 3\
**Last updated:** [May 9, 2025, 4:06pm UTC](https://meta.discourse.org/t/topic/365251 "2025-05-09T16:06:03Z")

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I changed the domain name for file storage (Tencent Cloud, compatible with S3). How can I update the old file link addresses in the posts to the new domain links? Thank you.

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## [Is the PDF upload feature for the new AI Bot UX still in development](https://meta.discourse.org/t/is-the-pdf-upload-feature-for-the-new-ai-bot-ux-still-in-development/365109)

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**Author:** [@MachineScholar](https://meta.discourse.org/u/MachineScholar)\
**Replies:** 2\
**Last updated:** [May 9, 2025, 3:58pm UTC](https://meta.discourse.org/t/is-the-pdf-upload-feature-for-the-new-ai-bot-ux-still-in-development/365109 "2025-05-09T15:58:49Z")

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Is the PDF file upload feature for the new AI Bot UX still under development? The bot can’t see the files at all :grimacing: Furthermore, is there any ETA for the completion of the enhanced PDF processing feature for th…

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## [Category links now no longer have the category's coloured square?](https://meta.discourse.org/t/category-links-now-no-longer-have-the-categorys-coloured-square/358897)

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**Author:** [@NateDhaliwal](https://meta.discourse.org/u/NateDhaliwal)\
**Replies:** 3\
**Last updated:** [May 9, 2025, 11:36am UTC](https://meta.discourse.org/t/category-links-now-no-longer-have-the-categorys-coloured-square/358897 "2025-05-09T11:36:00Z")

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I have noticed the category links now no longer have their coloured square next to the category name: However, it still shows up in the post preview: Is this intentional to create less visual noise, or was it an a…

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## [Auto-assign random, anonymous usernames](https://meta.discourse.org/t/auto-assign-random-anonymous-usernames/194278)

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**Author:** [@stuartleech](https://meta.discourse.org/u/stuartleech)\
**Replies:** 12\
**Last updated:** [May 9, 2025, 9:53am UTC](https://meta.discourse.org/t/auto-assign-random-anonymous-usernames/194278 "2025-05-09T09:53:00Z")

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Is there a way to auto assign an anonymous username without allowing users to create their own?

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## [Bulk Removing A Single Tag from Topics?](https://meta.discourse.org/t/bulk-removing-a-single-tag-from-topics/365403)

<div class="topic-metadata">

**Author:** [@cogdog](https://meta.discourse.org/u/cogdog)\
**Replies:** 1\
**Last updated:** [May 9, 2025, 2:56am UTC](https://meta.discourse.org/t/bulk-removing-a-single-tag-from-topics/365403 "2025-05-09T02:56:39Z")

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I feel like I have found a secret weapon in the Bulk Topic editor! It’s useful for me to add a tag to a list of topics I can pull up in a search, using the Append option But I’d really like a way to remove a single tag,…

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## [Backup Failed error](https://meta.discourse.org/t/backup-failed-error/365262)

<div class="topic-metadata">

**Author:** [@Aniket](https://meta.discourse.org/u/Aniket)\
**Replies:** 4\
**Last updated:** [May 8, 2025, 6:37pm UTC](https://meta.discourse.org/t/backup-failed-error/365262 "2025-05-08T18:37:57Z")

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I have external Database which is 16.3 version, and i have web\_only container in that i have psql (PostgreSQL) 15.12 getting error while backup. how to resolve version issue. Thanks

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## [Does the Purge Deleted Uploads Grace Period Setting Work?](https://meta.discourse.org/t/does-the-purge-deleted-uploads-grace-period-setting-work/358675)

<div class="topic-metadata">

**Author:** [@KhoiUSA](https://meta.discourse.org/u/KhoiUSA)\
**Replies:** 2\
**Last updated:** [May 8, 2025, 8:19pm UTC](https://meta.discourse.org/t/does-the-purge-deleted-uploads-grace-period-setting-work/358675 "2025-05-08T20:19:00Z")

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Hello, I have a question regarding the Purge deleted uploads grace period days setting. The setting implies that in 30 days the upload (still in the post) which was deleted would be automatically and permanently deleted …

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## [Migration, no passwords, admin change email address for user, "access denied"](https://meta.discourse.org/t/migration-no-passwords-admin-change-email-address-for-user-access-denied/365296)

<div class="topic-metadata">

**Author:** [@spot](https://meta.discourse.org/u/spot)\
**Replies:** 5\
**Last updated:** [May 8, 2025, 6:25pm UTC](https://meta.discourse.org/t/migration-no-passwords-admin-change-email-address-for-user-access-denied/365296 "2025-05-08T18:25:12Z")

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I have tested login for migrated accounts. In particular, testspot-b If I click login and enter either the username or the email and send me a login link, it does and the link works. If I click login and enter the emai…

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## [\[Support\] Discourse Authentication Error Investigation](https://meta.discourse.org/t/support-discourse-authentication-error-investigation/365338)

<div class="topic-metadata">

**Author:** [@Francesco\_F](https://meta.discourse.org/u/Francesco_F)\
**Replies:** 3\
**Last updated:** [May 8, 2025, 3:56pm UTC](https://meta.discourse.org/t/support-discourse-authentication-error-investigation/365338 "2025-05-08T15:56:02Z")

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We’re encountering an authentication error when trying to access the Gnosis forum (https://forum.gnosis.io/) through the Discourse API. Specifically, we’re getting: \[error\] Error scanning latest topics for "keyword": Di…

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