# Support

**URL:** https://meta.discourse.org/c/support/6.md?page=880

[Latest](https://meta.discourse.org/latest.md) · [Categories](https://meta.discourse.org/categories.md) · [Tags](https://meta.discourse.org/tags.md)

**Page:** 881

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## [SendGrid needs root cert installed](https://meta.discourse.org/t/sendgrid-needs-root-cert-installed/38022)

<div class="topic-metadata">

**Author:** [@rockylhotka](https://meta.discourse.org/u/rockylhotka)\
**Replies:** 5\
**Last updated:** [January 15, 2016, 11:51pm UTC](https://meta.discourse.org/t/sendgrid-needs-root-cert-installed/38022 "2016-01-15T23:51:30Z")

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I am trying to set up my first discourse server, using docker and hosted in azure. I have it running, but can’t get email to send from discourse. Looking at the production.log file in the container it appears that the p…

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## [Does DISCOURSE\_SMTP\_ADDRESS do MX lookup](https://meta.discourse.org/t/does-discourse-smtp-address-do-mx-lookup/37839)

<div class="topic-metadata">

**Author:** [@Blaisorblade](https://meta.discourse.org/u/Blaisorblade)\
**Replies:** 7\
**Last updated:** [January 15, 2016, 12:29pm UTC](https://meta.discourse.org/t/does-discourse-smtp-address-do-mx-lookup/37839 "2016-01-15T12:29:00Z")

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What’s the content of DISCOURSE\_SMTP\_ADDRESS? Is it the actual hostname of the SMTP server, or can Discourse perform an MX lookup? I do need Discourse to do the MX lookup, and couldn’t find any actual info in docs, even …

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## [Is the discourse-tagging plugin fit for my use case?](https://meta.discourse.org/t/is-the-discourse-tagging-plugin-fit-for-my-use-case/37942)

<div class="topic-metadata">

**Author:** [@wil93](https://meta.discourse.org/u/wil93)\
**Replies:** 6\
**Last updated:** [January 14, 2016, 10:11pm UTC](https://meta.discourse.org/t/is-the-discourse-tagging-plugin-fit-for-my-use-case/37942 "2016-01-14T22:11:10Z")

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My use case is this: In the main site there are a number of programming tasks which can be solved by users. A user can decide to open a topic (the possible categories are: “Help”, “Clarifications”, “Languages”, …), and…

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## [Keyboard shortcut scrolling does not consider fixed header](https://meta.discourse.org/t/keyboard-shortcut-scrolling-does-not-consider-fixed-header/37947)

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**Author:** [@FichteFoll](https://meta.discourse.org/u/FichteFoll)\
**Replies:** 2\
**Last updated:** [January 14, 2016, 2:46pm UTC](https://meta.discourse.org/t/keyboard-shortcut-scrolling-does-not-consider-fixed-header/37947 "2016-01-14T14:46:45Z")

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When scrolling to a long post, that does not fit on my screen, using j keyboard shortcut, I get to see the following: This can also reproduced by scrolling upward with k on any post. Sample post: https://meta.disco…

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## [How to install discourse at namecheap shared hosting](https://meta.discourse.org/t/how-to-install-discourse-at-namecheap-shared-hosting/37944)

<div class="topic-metadata">

**Author:** [@shahidlaashary](https://meta.discourse.org/u/shahidlaashary)\
**Replies:** 1\
**Last updated:** [January 14, 2016, 2:19pm UTC](https://meta.discourse.org/t/how-to-install-discourse-at-namecheap-shared-hosting/37944 "2016-01-14T14:19:44Z")

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How to install discourse at namecheap shared hosting. anyone can help me?

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## [Scripting to trigger "Welcome" email to new users](https://meta.discourse.org/t/scripting-to-trigger-welcome-email-to-new-users/37900)

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**Author:** [@optimus](https://meta.discourse.org/u/optimus)\
**Replies:** 10\
**Last updated:** [January 13, 2016, 8:44pm UTC](https://meta.discourse.org/t/scripting-to-trigger-welcome-email-to-new-users/37900 "2016-01-13T20:44:43Z")

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I’ll be deploying Discourse across a fairly large user base across different departments soon. I will also set up groups in Discourse corresponding to the departments (i.e. IT, Business, etc.) What I’d like to be able to…

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## [From DISCOURSE\_SMTP\_ADDRESS in discourse\_docker to /var/www/discourse/config/discourse.conf](https://meta.discourse.org/t/from-discourse-smtp-address-in-discourse-docker-to-var-www-discourse-config-discourse-conf/37841)

<div class="topic-metadata">

**Author:** [@Blaisorblade](https://meta.discourse.org/u/Blaisorblade)\
**Replies:** 1\
**Last updated:** [January 12, 2016, 9:15pm UTC](https://meta.discourse.org/t/from-discourse-smtp-address-in-discourse-docker-to-var-www-discourse-config-discourse-conf/37841 "2016-01-12T21:15:46Z")

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I’m trying to diagnose a major issue with AUFS affecting my forums, and need to understand some detail in Docker startup to do this properly. Question Does stopping or starting up Discourse modify /var/www/discourse/con…

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## [Could I update the SMTP setting through discourse.config](https://meta.discourse.org/t/could-i-update-the-smtp-setting-through-discourse-config/27892)

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**Author:** [@berniegao](https://meta.discourse.org/u/berniegao)\
**Replies:** 6\
**Last updated:** [January 12, 2016, 4:29pm UTC](https://meta.discourse.org/t/could-i-update-the-smtp-setting-through-discourse-config/27892 "2016-01-12T16:29:25Z")

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Hi @sam I manually install discourse, how could I update the SMTP setting besides through the config/environment/development.rb. Does the discourse.config fit the need?

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## [Time Delay Required Between Posting](https://meta.discourse.org/t/time-delay-required-between-posting/37817)

<div class="topic-metadata">

**Author:** [@Tia](https://meta.discourse.org/u/Tia)\
**Replies:** 4\
**Last updated:** [January 12, 2016, 1:04pm UTC](https://meta.discourse.org/t/time-delay-required-between-posting/37817 "2016-01-12T13:04:09Z")

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One of our users has posted 3 or 4 (legitimate) posts in a row and got suspended for 24 hours. I haven’t found such parameter in the settings (rate limits yes, but nothing about the 24 hours suspension). It’s a basic us…

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## [How to delete/clear notifications?](https://meta.discourse.org/t/how-to-delete-clear-notifications/37783)

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**Author:** [@Ninetailz](https://meta.discourse.org/u/Ninetailz)\
**Replies:** 9\
**Last updated:** [January 12, 2016, 3:31am UTC](https://meta.discourse.org/t/how-to-delete-clear-notifications/37783 "2016-01-12T03:31:54Z")

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As the title says, i want to know how do you clear notifications in discourse forum. I mean any discourse forum.

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## [What does posts.word\_count column mean in the database?](https://meta.discourse.org/t/what-does-posts-word-count-column-mean-in-the-database/37719)

<div class="topic-metadata">

**Author:** [@meglio](https://meta.discourse.org/u/meglio)\
**Replies:** 5\
**Last updated:** [January 11, 2016, 10:16am UTC](https://meta.discourse.org/t/what-does-posts-word-count-column-mean-in-the-database/37719 "2016-01-11T10:16:50Z")

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I need word count per topic for a badge query. I found the word\_count column in the posts table, but it seems not what I need. For instance, this raw text: так тут і питання, що якщо без вакцин ніяк, то обійдусь без …

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## [Subscribe/watch uncategorized posts?](https://meta.discourse.org/t/subscribe-watch-uncategorized-posts/37708)

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**Author:** [@danieln](https://meta.discourse.org/u/danieln)\
**Replies:** 1\
**Last updated:** [January 10, 2016, 5:30pm UTC](https://meta.discourse.org/t/subscribe-watch-uncategorized-posts/37708 "2016-01-10T17:30:54Z")

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Due to low traffic, most posts in my forum are not categorized. I cannot switch to “uncategorized” forum, so I don’t see the button to watch all posts from that “category”. Is there a way to watch them, or will I have to…

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## [How to install wordpress in the Secondary directory?](https://meta.discourse.org/t/how-to-install-wordpress-in-the-secondary-directory/37699)

<div class="topic-metadata">

**Author:** [@saluzi](https://meta.discourse.org/u/saluzi)\
**Replies:** 1\
**Last updated:** [January 10, 2016, 1:00pm UTC](https://meta.discourse.org/t/how-to-install-wordpress-in-the-secondary-directory/37699 "2016-01-10T13:00:07Z")

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ask for advice , if “www.xxx.com” installation Discourse, how to install wordpress in the secondary directory “XXX.com - XXX Sex Videos - Free Porn Movies” ? Specifically how to set up? thank you very much.

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## [Has discourse-details moved into discourse?](https://meta.discourse.org/t/has-discourse-details-moved-into-discourse/37682)

<div class="topic-metadata">

**Author:** [@pfaffman](https://meta.discourse.org/u/pfaffman)\
**Replies:** 2\
**Last updated:** [January 9, 2016, 10:54pm UTC](https://meta.discourse.org/t/has-discourse-details-moved-into-discourse/37682 "2016-01-09T22:54:29Z")

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My update to 1.5.0.beta8 today failed (I think it was when I attempted the upgrade from the web interface) because discourse-details, which I had in my plugins, was not empty. It looks like this means that discourse-deta…

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## [Can't get CTV news video to embed](https://meta.discourse.org/t/cant-get-ctv-news-video-to-embed/37652)

<div class="topic-metadata">

**Author:** [@stevenpslade](https://meta.discourse.org/u/stevenpslade)\
**Replies:** 2\
**Last updated:** [January 9, 2016, 6:53pm UTC](https://meta.discourse.org/t/cant-get-ctv-news-video-to-embed/37652 "2016-01-09T18:53:47Z")

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I have this video link that I would like to embed, but it is appearing only as a link upon posting: Vancouver: Latest Video News, Interviews & Analysis I went to Admin/Settings/Onebox and whitelisted the domain the vide…

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## [Natively install Discourse in Arch Linux](https://meta.discourse.org/t/natively-install-discourse-in-arch-linux/37647)

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**Author:** [@HLFH](https://meta.discourse.org/u/HLFH)\
**Replies:** 10\
**Last updated:** [January 8, 2016, 8:20pm UTC](https://meta.discourse.org/t/natively-install-discourse-in-arch-linux/37647 "2016-01-08T20:20:14Z")

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Hi, I’m using ruby 2.3.0p0 (2015-12-25 revision 53290) \[x86\_64-linux\]. I wanted to install Discourse, so after a sudo -u discourse -s /usr/bin/bash -c "cd /srv/http/discourse; bundle install --no-cache --no-prune --de…

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## [Is MathJax really not working?](https://meta.discourse.org/t/is-mathjax-really-not-working/37653)

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**Author:** [@mcmcclur](https://meta.discourse.org/u/mcmcclur)\
**Replies:** 1\
**Last updated:** [January 8, 2016, 7:49pm UTC](https://meta.discourse.org/t/is-mathjax-really-not-working/37653 "2016-01-08T19:49:37Z")

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What’s up with MathJax? The MathJax plugin announcement here on meta indicates that it’s broken on the latest version of discourse. The edit history indicates that was months ago, though. Is there any way to get it wor…

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## [Unban a email and ip address](https://meta.discourse.org/t/unban-a-email-and-ip-address/37627)

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**Author:** [@zh99998](https://meta.discourse.org/u/zh99998)\
**Replies:** 1\
**Last updated:** [January 8, 2016, 10:03am UTC](https://meta.discourse.org/t/unban-a-email-and-ip-address/37627 "2016-01-08T10:03:14Z")

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when i delete a user, i clicked delete this user and ban ip & email. how to unban it ?

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## [Discourse Reply via Email NEVER works](https://meta.discourse.org/t/discourse-reply-via-email-never-works/37543)

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**Author:** [@Tim\_Robinson](https://meta.discourse.org/u/Tim_Robinson)\
**Replies:** 5\
**Last updated:** [January 7, 2016, 10:28pm UTC](https://meta.discourse.org/t/discourse-reply-via-email-never-works/37543 "2016-01-07T22:28:06Z")

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I’ve setup and changed the admin - email settings dozens of ways - nothing works! I’ve tried replying to posts via e-mail with outlook Office 365 & gmail accounts The replies via e-mail to go to like replies+aaskdf92r8…

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## [How to add notification bar on the top of the site?](https://meta.discourse.org/t/how-to-add-notification-bar-on-the-top-of-the-site/37582)

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**Author:** [@doudou](https://meta.discourse.org/u/doudou)\
**Replies:** 2\
**Last updated:** [January 7, 2016, 3:05pm UTC](https://meta.discourse.org/t/how-to-add-notification-bar-on-the-top-of-the-site/37582 "2016-01-07T15:05:46Z")

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How to add notification bar on the top of the site?

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## [Regarding installation of discourse without root access](https://meta.discourse.org/t/regarding-installation-of-discourse-without-root-access/37521)

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**Author:** [@Alankrit\_Choudh](https://meta.discourse.org/u/Alankrit_Choudh)\
**Replies:** 3\
**Last updated:** [January 6, 2016, 11:02am UTC](https://meta.discourse.org/t/regarding-installation-of-discourse-without-root-access/37521 "2016-01-06T11:02:19Z")

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Can discourse be installed on a new set up using the docker method. Without root. I have sudo to my new server.

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## [Can't send email with Namecheap](https://meta.discourse.org/t/cant-send-email-with-namecheap/37405)

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**Author:** [@snatri](https://meta.discourse.org/u/snatri)\
**Replies:** 4\
**Last updated:** [January 6, 2016, 7:10am UTC](https://meta.discourse.org/t/cant-send-email-with-namecheap/37405 "2016-01-06T07:10:55Z")

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I can login to Namecheap webmail using MYMAIL & MYPASS Redmine can send emails with Namecheap using this configuration: enable\_starttls\_auto: false address: mail.privateemail.com port: 25 authentication: :login…

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## [How many people are watching or tracking a topic?](https://meta.discourse.org/t/how-many-people-are-watching-or-tracking-a-topic/37472)

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**Author:** [@bartv](https://meta.discourse.org/u/bartv)\
**Replies:** 7\
**Last updated:** [January 5, 2016, 8:52pm UTC](https://meta.discourse.org/t/how-many-people-are-watching-or-tracking-a-topic/37472 "2016-01-05T20:52:44Z")

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I’d be interested to know how many people watch or track a specific topic, but I can’t seem to find that information in the UI. Is there a way to get this data, maybe through a JSON request?

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## [Backup uploads terribly slow](https://meta.discourse.org/t/backup-uploads-terribly-slow/37443)

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**Author:** [@armando](https://meta.discourse.org/u/armando)\
**Replies:** 8\
**Last updated:** [January 5, 2016, 2:26am UTC](https://meta.discourse.org/t/backup-uploads-terribly-slow/37443 "2016-01-05T02:26:21Z")

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I can’t restore my backup… I’m very unexpert… so I’ll explain everything I did before. I’m trying to get wordpress and discourse on the same machine (by the way, if you have a guide for this specific purpose it would b…

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## [How to clear mail log in setting panel?](https://meta.discourse.org/t/how-to-clear-mail-log-in-setting-panel/37316)

<div class="topic-metadata">

**Author:** [@doudou](https://meta.discourse.org/u/doudou)\
**Replies:** 2\
**Last updated:** [January 3, 2016, 3:51am UTC](https://meta.discourse.org/t/how-to-clear-mail-log-in-setting-panel/37316 "2016-01-03T03:51:53Z")

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I wan to clear mail log of all or sent or skipped log, how can I do , from setting panel or from server command line?

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## [Code Blocks on an iPad Mini 2](https://meta.discourse.org/t/code-blocks-on-an-ipad-mini-2/30080)

<div class="topic-metadata">

**Author:** [@cpradio](https://meta.discourse.org/u/cpradio)\
**Replies:** 5\
**Last updated:** [January 1, 2016, 11:56pm UTC](https://meta.discourse.org/t/code-blocks-on-an-ipad-mini-2/30080 "2016-01-01T23:56:32Z")

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Okay, so first off, I don’t own an iPad, nor do I have one readily available for testing, hence my silly question. How does one create code blocks from an iPad? I’ve been told be a user attempting to do such, that there…

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## [Reply as linked topic \> behaviour](https://meta.discourse.org/t/reply-as-linked-topic-behaviour/37360)

<div class="topic-metadata">

**Author:** [@ccdw](https://meta.discourse.org/u/ccdw)\
**Replies:** 4\
**Last updated:** [January 1, 2016, 10:38pm UTC](https://meta.discourse.org/t/reply-as-linked-topic-behaviour/37360 "2016-01-01T22:38:19Z")

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Hey Folks, newbie here trying out Discourse on the discourse.org hosted platform. When replying as linked topic is it possible to set the default ‘Select a category’ dropdown to the current category and limit the option…

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## [Problems Uploading Groups of images](https://meta.discourse.org/t/problems-uploading-groups-of-images/37326)

<div class="topic-metadata">

**Author:** [@timd1230](https://meta.discourse.org/u/timd1230)\
**Replies:** 3\
**Last updated:** [December 31, 2015, 4:49pm UTC](https://meta.discourse.org/t/problems-uploading-groups-of-images/37326 "2015-12-31T16:49:44Z")

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Hi - I am currently working on porting our photography forum from PHPBB to discourse - have completed the migration and we are now in the testing phase and how we will set it up before we do it all again for the real mig…

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## [Throw a rebake with using an SQL query only - is it possible?](https://meta.discourse.org/t/throw-a-rebake-with-using-an-sql-query-only-is-it-possible/37201)

<div class="topic-metadata">

**Author:** [@meglio](https://meta.discourse.org/u/meglio)\
**Replies:** 6\
**Last updated:** [December 30, 2015, 11:06am UTC](https://meta.discourse.org/t/throw-a-rebake-with-using-an-sql-query-only-is-it-possible/37201 "2015-12-30T11:06:50Z")

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So, I have a few SQL queries that “fix” some common issues in posts. Running an SQL query updates the raw column only. Now, is there a way to somehow queue those posts for rebaking provided I know their IDs? I mean, mayb…

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## [Converting to Subfolder](https://meta.discourse.org/t/converting-to-subfolder/37236)

<div class="topic-metadata">

**Author:** [@Andy\_Rothfusz](https://meta.discourse.org/u/Andy_Rothfusz)\
**Replies:** 1\
**Last updated:** [December 29, 2015, 10:54pm UTC](https://meta.discourse.org/t/converting-to-subfolder/37236 "2015-12-29T22:54:26Z")

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If I have an existing Discourse and would like to move it to a subfolder, what steps do I need to take to keep my existing articles/topics/etc? I’m comfortable with external links breaking because topics moved from my.d…

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