# Support

**URL:** https://meta.discourse.org/c/support/6.md?page=884

[Latest](https://meta.discourse.org/latest.md) · [Categories](https://meta.discourse.org/categories.md) · [Tags](https://meta.discourse.org/tags.md)

**Page:** 885

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## [Sending Private Message: You are not permitted to view the requested resource](https://meta.discourse.org/t/sending-private-message-you-are-not-permitted-to-view-the-requested-resource/35058)

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**Author:** [@godmoneytrust](https://meta.discourse.org/u/godmoneytrust)\
**Replies:** 2\
**Last updated:** [October 30, 2015, 9:45am UTC](https://meta.discourse.org/t/sending-private-message-you-are-not-permitted-to-view-the-requested-resource/35058 "2015-10-30T09:45:35Z")

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Many of my users are getting the following error when trying to send a private message. “You are not permitted to view the requested resource” It’s not a permissions issue with respect to trust level as they all are at…

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## [Errors when user posts](https://meta.discourse.org/t/errors-when-user-posts/27858)

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**Author:** [@CCSAwebdev](https://meta.discourse.org/u/CCSAwebdev)\
**Replies:** 11\
**Last updated:** [October 28, 2015, 5:04pm UTC](https://meta.discourse.org/t/errors-when-user-posts/27858 "2015-10-28T17:04:46Z")

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Getting a lot of errors when users attempt to post. Any idea what could could be causing this? Job exception: Wrapped ActiveRecord::RecordNotFound: Couldn't find Post with 'id'=86 \[WHERE ("posts"."deleted\_at" IS NULL)\] …

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## [Overwriting avatars now that they're uploaded](https://meta.discourse.org/t/overwriting-avatars-now-that-theyre-uploaded/34987)

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**Author:** [@Becky\_Herndon](https://meta.discourse.org/u/Becky_Herndon)\
**Replies:** 1\
**Last updated:** [October 28, 2015, 11:37am UTC](https://meta.discourse.org/t/overwriting-avatars-now-that-theyre-uploaded/34987 "2015-10-28T11:37:02Z")

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We just finished migration and launched community on discourse. The community is happy! Our forum is 100% sso based. During user import, and after we went live we had some settings in the wrong configuration for avatars…

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## [Bootstrap fails - not able to fetch "pup" from github](https://meta.discourse.org/t/bootstrap-fails-not-able-to-fetch-pup-from-github/34973)

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**Author:** [@didi](https://meta.discourse.org/u/didi)\
**Replies:** 1\
**Last updated:** [October 27, 2015, 6:19pm UTC](https://meta.discourse.org/t/bootstrap-fails-not-able-to-fetch-pup-from-github/34973 "2015-10-27T18:19:24Z")

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$ ./launcher bootstrap app cd /pups && git pull && /pups/bin/pups --stdin fatal: unable to access 'https://github.com/SamSaffron/pups.git/': Problem with the SSL CA cert (path? access rights?) d02e62cd86fa621286280716102…

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## [Broken images inside posts](https://meta.discourse.org/t/broken-images-inside-posts/34951)

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**Author:** [@ctri](https://meta.discourse.org/u/ctri)\
**Replies:** 3\
**Last updated:** [October 27, 2015, 6:24am UTC](https://meta.discourse.org/t/broken-images-inside-posts/34951 "2015-10-27T06:24:26Z")

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Hello, I’m trying to setup a Discourse instance (private) on a Digitalocean droplet and I’m having some problems with the uploaded images, because they are not showing in the posts. The weird thing is that right after …

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## [Weird Numbers for Viewed Topics and Read Posts](https://meta.discourse.org/t/weird-numbers-for-viewed-topics-and-read-posts/34926)

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**Author:** [@cogdog](https://meta.discourse.org/u/cogdog)\
**Replies:** 1\
**Last updated:** [October 26, 2015, 7:01pm UTC](https://meta.discourse.org/t/weird-numbers-for-viewed-topics-and-read-posts/34926 "2015-10-26T19:01:24Z")

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I’m summarizing activity from specific users in our discourse project, and the numbers I am seeing in the Admin (and on each profile) have things that do not look like numbers (?) - I see “fifteen” “3. 4” “2 .3” “4. 5” ?…

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## [How do I increase the navbar height to accommodate a taller logo?](https://meta.discourse.org/t/how-do-i-increase-the-navbar-height-to-accommodate-a-taller-logo/34883)

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**Author:** [@orangepeel](https://meta.discourse.org/u/orangepeel)\
**Replies:** 2\
**Last updated:** [October 25, 2015, 5:43pm UTC](https://meta.discourse.org/t/how-do-i-increase-the-navbar-height-to-accommodate-a-taller-logo/34883 "2015-10-25T17:43:03Z")

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I made this modification to the CSS: .logo-small, .logo-big { max-height: 100px !important; margin-top:-8px; } That increased the size of the logo, but now the logo is too big for the navbar. How can I increase the…

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## [Is it possible to use multiple CDNs](https://meta.discourse.org/t/is-it-possible-to-use-multiple-cdns/34831)

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**Author:** [@11122](https://meta.discourse.org/u/11122)\
**Replies:** 1\
**Last updated:** [October 23, 2015, 10:35am UTC](https://meta.discourse.org/t/is-it-possible-to-use-multiple-cdns/34831 "2015-10-23T10:35:24Z")

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For instance, I use AWS cloud front as my CDN. It works well. But the problem is that cloud front does not work well in China, so I want to know if it is possible to use two CDNs? One for china, one for the rest. I have…

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## [User profile links don't work for ONE user](https://meta.discourse.org/t/user-profile-links-dont-work-for-one-user/34820)

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**Author:** [@OnceWas](https://meta.discourse.org/u/OnceWas)\
**Replies:** 3\
**Last updated:** [October 22, 2015, 8:54pm UTC](https://meta.discourse.org/t/user-profile-links-dont-work-for-one-user/34820 "2015-10-22T20:54:08Z")

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We have one user whose About Me profile field never renders hyperlinks. The links aren’t present in the HTML source. Other formatting works. The links appear in the preview when I edit this user’s profile. If I copy and…

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## [Needs Approved Reject doesn't Unblock or associated the rejected post with the user](https://meta.discourse.org/t/needs-approved-reject-doesnt-unblock-or-associated-the-rejected-post-with-the-user/33989)

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**Author:** [@cpradio](https://meta.discourse.org/u/cpradio)\
**Replies:** 28\
**Last updated:** [October 20, 2015, 9:41pm UTC](https://meta.discourse.org/t/needs-approved-reject-doesnt-unblock-or-associated-the-rejected-post-with-the-user/33989 "2015-10-20T21:41:03Z")

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Not sure if this is a bug or not, but when a post needs to be approved, and I opt to reject it (as it doesn’t really fit the type of content we want), it leaves the user as blocked and the rejected post is not associated…

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## [Poor poll optimization surveys or bug](https://meta.discourse.org/t/poor-poll-optimization-surveys-or-bug/34697)

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**Author:** [@Escalicha](https://meta.discourse.org/u/Escalicha)\
**Replies:** 1\
**Last updated:** [October 19, 2015, 10:45pm UTC](https://meta.discourse.org/t/poor-poll-optimization-surveys-or-bug/34697 "2015-10-19T22:45:08Z")

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Hello anyone! Last month i start doing SEO work at my website, and I read that “Load Time” of a website is a important point. I dont know if it is the best tool, but to check I find http://tools.pingdom.com/ And the …

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## [vBulletin import fails on import\_topics](https://meta.discourse.org/t/vbulletin-import-fails-on-import-topics/34683)

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**Author:** [@Mike\_Nielsen](https://meta.discourse.org/u/Mike_Nielsen)\
**Replies:** 1\
**Last updated:** [October 19, 2015, 6:08pm UTC](https://meta.discourse.org/t/vbulletin-import-fails-on-import-topics/34683 "2015-10-19T18:08:32Z")

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Hey! We are currently testing migration from vBulletin to Discourse and we’re moving our site which has over a decade of posts. All users and groups have been migrated, but when the script hits “import\_topics”, this er…

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## [What is the default config in Bitnami DigitalOcean install](https://meta.discourse.org/t/what-is-the-default-config-in-bitnami-digitalocean-install/34606)

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**Author:** [@prateekvarma](https://meta.discourse.org/u/prateekvarma)\
**Replies:** 4\
**Last updated:** [October 16, 2015, 2:48pm UTC](https://meta.discourse.org/t/what-is-the-default-config-in-bitnami-digitalocean-install/34606 "2015-10-16T14:48:22Z")

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Hello, Newbie here :slight\_smile: I’d like to know if the default install by Bitnami on DigitalOcean is recommended by Discourse. And does it configure the server exactly as it is required by Discourse. Or it is just …

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## [Ngnix config is not retained after rebuild](https://meta.discourse.org/t/ngnix-config-is-not-retained-after-rebuild/34602)

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**Author:** [@11122](https://meta.discourse.org/u/11122)\
**Replies:** 6\
**Last updated:** [October 16, 2015, 2:19pm UTC](https://meta.discourse.org/t/ngnix-config-is-not-retained-after-rebuild/34602 "2015-10-16T14:19:48Z")

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I have to modify the default nginx config. But, after a rebuild, the modifications are not retained. Does anyone have a solution for this? And what’s the differents between etc/nginx/conf.d/discourse.conf and etc/nginx/…

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## [Best practices for URL forwarding/rewriting from a previous (non-Discourse) system](https://meta.discourse.org/t/best-practices-for-url-forwarding-rewriting-from-a-previous-non-discourse-system/21657)

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**Author:** [@evanw](https://meta.discourse.org/u/evanw)\
**Replies:** 4\
**Last updated:** [October 8, 2015, 3:07am UTC](https://meta.discourse.org/t/best-practices-for-url-forwarding-rewriting-from-a-previous-non-discourse-system/21657 "2015-10-08T03:07:06Z")

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I recently migrated a Vanilla Forums-based discussion board to Discourse (which I’m super excited about), and I’m looking for input on best practices when forwarding or redirecting URLs from the old platform to the new p…

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## [Consequences of using or bypassing Trust Levels for company/organization staff?](https://meta.discourse.org/t/consequences-of-using-or-bypassing-trust-levels-for-company-organization-staff/34564)

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**Author:** [@jsick](https://meta.discourse.org/u/jsick)\
**Replies:** 5\
**Last updated:** [October 15, 2015, 11:56pm UTC](https://meta.discourse.org/t/consequences-of-using-or-bypassing-trust-levels-for-company-organization-staff/34564 "2015-10-15T23:56:31Z")

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At the Large Synoptic Survey Telescope we have recently setup a Discourse installation at https://community.lsst.org. We’re using it for a dual role of hosting internal project discussions among LSST staff and also for s…

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## [Login Screen Blanked - Help Diagnose](https://meta.discourse.org/t/login-screen-blanked-help-diagnose/34565)

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**Author:** [@Ian\_Richardson](https://meta.discourse.org/u/Ian_Richardson)\
**Replies:** 2\
**Last updated:** [October 15, 2015, 9:33pm UTC](https://meta.discourse.org/t/login-screen-blanked-help-diagnose/34565 "2015-10-15T21:33:11Z")

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Things were working well. Suddenly, Log In screen is non-functional. Can anyone diagnose?

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## [Issues with unauthenticated SMTP server on new install](https://meta.discourse.org/t/issues-with-unauthenticated-smtp-server-on-new-install/33323)

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**Author:** [@PhilipHarrison](https://meta.discourse.org/u/PhilipHarrison)\
**Replies:** 6\
**Last updated:** [October 15, 2015, 9:05pm UTC](https://meta.discourse.org/t/issues-with-unauthenticated-smtp-server-on-new-install/33323 "2015-10-15T21:05:40Z")

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Hey guys wonder if somebody can help me out. I’m trying to deploy my first Discourse instance and am having issues with getting the activations emails working. The Discourse server is the pre-built HowToInstallDiscours…

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## [Emojis in "what's new" email](https://meta.discourse.org/t/emojis-in-whats-new-email/34497)

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**Author:** [@meglio](https://meta.discourse.org/u/meglio)\
**Replies:** 2\
**Last updated:** [October 15, 2015, 8:00am UTC](https://meta.discourse.org/t/emojis-in-whats-new-email/34497 "2015-10-15T08:00:00Z")

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Not sure if it is a bug or at least configurable, but I would like to get rid of these nonsense emoji codes in the topic titles in emails (e.g. :bangbang:): It just makes no sense, especially for non-English forums.

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## [How to search and filter solved/unsolved topics?](https://meta.discourse.org/t/how-to-search-and-filter-solved-unsolved-topics/34538)

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**Author:** [@alefattorini](https://meta.discourse.org/u/alefattorini)\
**Replies:** 1\
**Last updated:** [October 15, 2015, 7:23am UTC](https://meta.discourse.org/t/how-to-search-and-filter-solved-unsolved-topics/34538 "2015-10-15T07:23:37Z")

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Continuing the discussion from Solved Button Plugin: How can I achieve this? I looked for such query term with no luck. Any hint?

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## [Not receiving initial admin email verification. Install issue?](https://meta.discourse.org/t/not-receiving-initial-admin-email-verification-install-issue/34439)

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**Author:** [@ron\_jeremy](https://meta.discourse.org/u/ron_jeremy)\
**Replies:** 3\
**Last updated:** [October 14, 2015, 6:36pm UTC](https://meta.discourse.org/t/not-receiving-initial-admin-email-verification-install-issue/34439 "2015-10-14T18:36:58Z")

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Totally new at this stuff, but have been wanting to test Discourse for a while now. Today I finally pulled the trigger and got myself an account at Digital Ocean. I installed a Discourse droplet but am not receiving the …

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## [Cannot upload or backup to Amazon S3](https://meta.discourse.org/t/cannot-upload-or-backup-to-amazon-s3/34393)

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**Author:** [@bartv](https://meta.discourse.org/u/bartv)\
**Replies:** 3\
**Last updated:** [October 14, 2015, 6:30pm UTC](https://meta.discourse.org/t/cannot-upload-or-backup-to-amazon-s3/34393 "2015-10-14T18:30:11Z")

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Hi, we’ve been trying to set up backup to S3 in the 1.4 stable version, hosted on Communiteq (formerly DiscourseHosting). Our access keys are correct and we can upload through their CLI. However, Discourse throws the fo…

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## [Properly shut down Discourse when host shuts down](https://meta.discourse.org/t/properly-shut-down-discourse-when-host-shuts-down/34493)

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**Author:** [@fefrei](https://meta.discourse.org/u/fefrei)\
**Replies:** 4\
**Last updated:** [October 14, 2015, 5:28pm UTC](https://meta.discourse.org/t/properly-shut-down-discourse-when-host-shuts-down/34493 "2015-10-14T17:28:00Z")

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About a year ago, @tobiaseigen asked how to properly shut down Discourse: The conclusion was that a ./launcher stop app should now suffice. This is great, but it still is a separate step. It won’t help you if another s…

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## [DISCOURSE\_ENABLE\_CORS not impacting Nginx config](https://meta.discourse.org/t/discourse-enable-cors-not-impacting-nginx-config/34434)

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**Author:** [@ckamps](https://meta.discourse.org/u/ckamps)\
**Replies:** 2\
**Last updated:** [October 13, 2015, 9:03pm UTC](https://meta.discourse.org/t/discourse-enable-cors-not-impacting-nginx-config/34434 "2015-10-13T21:03:07Z")

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I was able to modify the /etc/nginx/conf.d/discourse.conf file to include several Access-Control-... headers to avoid the Unknown error during log in when using SSO. Now I want to trigger these Nginx settings via app.ym…

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## [Default open external links in a new tab by default doesn't work?](https://meta.discourse.org/t/default-open-external-links-in-a-new-tab-by-default-doesnt-work/34452)

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**Author:** [@Marius\_Corici](https://meta.discourse.org/u/Marius_Corici)\
**Replies:** 8\
**Last updated:** [October 13, 2015, 12:51pm UTC](https://meta.discourse.org/t/default-open-external-links-in-a-new-tab-by-default-doesnt-work/34452 "2015-10-13T12:51:38Z")

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After checked the box for “Open external links in a new tab by default” the system seems not to work. It does not open links from Discourse in new tab in Firefox/Ubuntu. Any suggestions?

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## [Discourse embed blocked on "Loading Discussion..."](https://meta.discourse.org/t/discourse-embed-blocked-on-loading-discussion/34411)

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**Author:** [@Anthony\_Lethuillier](https://meta.discourse.org/u/Anthony_Lethuillier)\
**Replies:** 5\
**Last updated:** [October 13, 2015, 6:49am UTC](https://meta.discourse.org/t/discourse-embed-blocked-on-loading-discussion/34411 "2015-10-13T06:49:42Z")

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Hello, I have set up a Discourse instance on my server and it works fine. But when I try to embed it on my Ghost blog the Discourse frame just shows “Loading Discussion…” Here is the code I insert : \<div id='discour…

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## [Can I change the owner of a post?](https://meta.discourse.org/t/can-i-change-the-owner-of-a-post/34282)

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**Author:** [@Juan](https://meta.discourse.org/u/Juan)\
**Replies:** 4\
**Last updated:** [October 11, 2015, 6:48pm UTC](https://meta.discourse.org/t/can-i-change-the-owner-of-a-post/34282 "2015-10-11T18:48:59Z")

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Our initial installation used local users, and some posts were created by “team generic accounts”, then we enabled sso and those accounts became invalid, having every employee his own personal account. Those first posts…

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## [Is this CSS for background imagery good?](https://meta.discourse.org/t/is-this-css-for-background-imagery-good/34358)

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**Author:** [@Erik\_Manger](https://meta.discourse.org/u/Erik_Manger)\
**Replies:** 4\
**Last updated:** [October 11, 2015, 3:59pm UTC](https://meta.discourse.org/t/is-this-css-for-background-imagery-good/34358 "2015-10-11T15:59:53Z")

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Hi, A friend of mine gave me this code to use on Discourse for background imagery. It works fine but I was wondering if the way it is coded could be perfected a little more? // solid white background for content body:b…

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## [Adding members to groups via CSV](https://meta.discourse.org/t/adding-members-to-groups-via-csv/34298)

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**Author:** [@Joey\_Tuan](https://meta.discourse.org/u/Joey_Tuan)\
**Replies:** 5\
**Last updated:** [October 11, 2015, 5:03am UTC](https://meta.discourse.org/t/adding-members-to-groups-via-csv/34298 "2015-10-11T05:03:30Z")

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I recall that there was a way to mass-invite people to the site by copying and pasting a CSV. I want to do the same thing for groups, but instead I have to manually enter one username at a time. My use case is that I’m…

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## [Problems after import from semi-large forum](https://meta.discourse.org/t/problems-after-import-from-semi-large-forum/34033)

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**Author:** [@huulbaek](https://meta.discourse.org/u/huulbaek)\
**Replies:** 4\
**Last updated:** [October 9, 2015, 4:51pm UTC](https://meta.discourse.org/t/problems-after-import-from-semi-large-forum/34033 "2015-10-09T16:51:00Z")

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Continuing the discussion from Importing from Vanilla: It took about 30 hours to import from Vanilla MySQL database. However, I have encountered a couple of issues that I hope someone could help me with. System repor…

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