# Support

**URL:** https://meta.discourse.org/c/support/6.md?page=89&status=open

[Latest](https://meta.discourse.org/latest.md) · [Categories](https://meta.discourse.org/categories.md) · [Tags](https://meta.discourse.org/tags.md)

**Page:** 90

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## [Private message migration in iboard.rb script](https://meta.discourse.org/t/private-message-migration-in-iboard-rb-script/324615)

<div class="topic-metadata">

**Author:** [@Jaskaran](https://meta.discourse.org/u/Jaskaran)\
**Replies:** 1\
**Last updated:** [September 4, 2024, 10:27am UTC](https://meta.discourse.org/t/private-message-migration-in-iboard-rb-script/324615 "2024-09-04T10:27:55Z")

</div>

The import\_private\_messages method is used to import private messages from an old system into our current platform. in iboard.rb It queries the database for message details in two tables (message\_topics and message\_posts)…

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## [UI Validation for password](https://meta.discourse.org/t/ui-validation-for-password/324675)

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**Author:** [@Jaskaran](https://meta.discourse.org/u/Jaskaran)\
**Replies:** 1\
**Last updated:** [September 4, 2024, 10:24am UTC](https://meta.discourse.org/t/ui-validation-for-password/324675 "2024-09-04T10:24:27Z")

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To ensure that users create a password with at least 8 characters, one uppercase letter, and one symbol, can we implement a UI validation that guides them while they type.

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## [\[403 forbidden\] When Saving Edit](https://meta.discourse.org/t/403-forbidden-when-saving-edit/324632)

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**Author:** [@vu11](https://meta.discourse.org/u/vu11)\
**Replies:** 2\
**Last updated:** [September 4, 2024, 10:00am UTC](https://meta.discourse.org/t/403-forbidden-when-saving-edit/324632 "2024-09-04T10:00:03Z")

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In our website, there appears an error concerning Save Edit. For existing topics, editing any topic and then clicking Save Edit will bring 403 forbidden. This occurs to even moderator and admin accounts. For new to…

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## [After configuring Brevo's SMTP, I cannot receive emails](https://meta.discourse.org/t/after-configuring-brevos-smtp-i-cannot-receive-emails/324842)

<div class="topic-metadata">

**Author:** [@nwnuyhs](https://meta.discourse.org/u/nwnuyhs)\
**Replies:** 2\
**Last updated:** [September 4, 2024, 9:56am UTC](https://meta.discourse.org/t/after-configuring-brevos-smtp-i-cannot-receive-emails/324842 "2024-09-04T09:56:36Z")

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Here is the smtp infor，can anyone tell what’s wrong of the cofing? ## TODO: List of comma delimited emails that will be made admin and developer ## on initial signup example 'user1@example.com,user2@example.com' DIS…

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## [Filter assigned topics by status](https://meta.discourse.org/t/filter-assigned-topics-by-status/267081)

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**Author:** [@cmdntd](https://meta.discourse.org/u/cmdntd)\
**Replies:** 6\
**Last updated:** [September 4, 2024, 7:12am UTC](https://meta.discourse.org/t/filter-assigned-topics-by-status/267081 "2024-09-04T07:12:13Z")

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Assign has status, but how could I see status (in column or tag…) Could I filter assign pm by status?

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## [How to add this notice?](https://meta.discourse.org/t/how-to-add-this-notice/324839)

<div class="topic-metadata">

**Author:** [@nwnuyhs](https://meta.discourse.org/u/nwnuyhs)\
**Replies:** 3\
**Last updated:** [September 4, 2024, 6:45am UTC](https://meta.discourse.org/t/how-to-add-this-notice/324839 "2024-09-04T06:45:12Z")

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Can someone tell me how to add this notice?

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## [Change SMTP settings in a working forum](https://meta.discourse.org/t/change-smtp-settings-in-a-working-forum/131817)

<div class="topic-metadata">

**Author:** [@Yankxcool](https://meta.discourse.org/u/Yankxcool)\
**Replies:** 9\
**Last updated:** [September 3, 2024, 9:27pm UTC](https://meta.discourse.org/t/change-smtp-settings-in-a-working-forum/131817 "2024-09-03T21:27:59Z")

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Hello, just a quick question. It’s possible to edit SMTP email options on a working forum? Rebuild command will wipe all forum content (threads, posts, users, design)? in the case that I edit app.yml Thanks.

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## [Adding colour schemes](https://meta.discourse.org/t/adding-colour-schemes/324770)

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**Author:** [@Aaron\_Walsh](https://meta.discourse.org/u/Aaron_Walsh)\
**Replies:** 3\
**Last updated:** [September 3, 2024, 8:32pm UTC](https://meta.discourse.org/t/adding-colour-schemes/324770 "2024-09-03T20:32:01Z")

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Sorry to jump in, as it isn’t this theme-specific, but how do we get these color schemes added to our own forum?

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## [Quoting a post fills in incorrect quote?](https://meta.discourse.org/t/quoting-a-post-fills-in-incorrect-quote/324565)

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**Author:** [@papageno\_1961](https://meta.discourse.org/u/papageno_1961)\
**Replies:** 5\
**Last updated:** [September 3, 2024, 7:48pm UTC](https://meta.discourse.org/t/quoting-a-post-fills-in-incorrect-quote/324565 "2024-09-03T19:48:14Z")

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Has this happened to anyone else, and is it “operator error” or a true bug? Namely, on a forum I frequent that uses Discourse I’ll reply to a post, hit the speech bubble to quote the comment I’m replying to, type out my …

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## [Directory /var/discourse space is 70G?](https://meta.discourse.org/t/directory-var-discourse-space-is-70g/324737)

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**Author:** [@nwnuyhs](https://meta.discourse.org/u/nwnuyhs)\
**Replies:** 3\
**Last updated:** [September 3, 2024, 6:32pm UTC](https://meta.discourse.org/t/directory-var-discourse-space-is-70g/324737 "2024-09-03T18:32:23Z")

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My website is a new website ,and users less than 200, and the VPS ROM is 90G,but today ,my websiete502 Bad Gateway nginx afternoon I received an email： The download\_remote\_images\_to\_local setting is disabled because t…

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## [Crash After Recent Update](https://meta.discourse.org/t/crash-after-recent-update/324683)

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**Author:** [@Hossein\_Nazem](https://meta.discourse.org/u/Hossein_Nazem)\
**Replies:** 2\
**Last updated:** [September 3, 2024, 3:58pm UTC](https://meta.discourse.org/t/crash-after-recent-update/324683 "2024-09-03T15:58:07Z")

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Hi I updated the docker manager successfully, then pressed the Discourse update button on the dashboard, and it started updating. I left my PC for minutes, and when I returned, I refreshed the page and got this error: "…

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## [500 server error; cannot delete topic](https://meta.discourse.org/t/500-server-error-cannot-delete-topic/324373)

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**Author:** [@matt.robinson](https://meta.discourse.org/u/matt.robinson)\
**Replies:** 1\
**Last updated:** [September 3, 2024, 9:15am UTC](https://meta.discourse.org/t/500-server-error-cannot-delete-topic/324373 "2024-09-03T09:15:12Z")

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I have inherited a self-hosted Discourse forum and have been learning a lot from the documentation recently. Generally all has been going well, but recently a new issue has emerged where forum moderators including myself…

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## [Error while updating discourse installation](https://meta.discourse.org/t/error-while-updating-discourse-installation/278862)

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**Author:** [@Habib](https://meta.discourse.org/u/Habib)\
**Replies:** 9\
**Last updated:** [September 13, 2023, 2:04pm UTC](https://meta.discourse.org/t/error-while-updating-discourse-installation/278862 "2023-09-13T14:04:34Z")

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Hello there, this Habib, I have been trying to update my discourse installation through the link provided in the dashboard, but unfortunately, an error and now I cant go back to site as it says that Oops The software p…

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## [WARNING: Port 443 of computer does not appear to be accessible using hostname: \<mydomain\>.com](https://meta.discourse.org/t/warning-port-443-of-computer-does-not-appear-to-be-accessible-using-hostname-mydomain-com/272567)

<div class="topic-metadata">

**Author:** [@shibi](https://meta.discourse.org/u/shibi)\
**Replies:** 11\
**Last updated:** [September 3, 2024, 7:23am UTC](https://meta.discourse.org/t/warning-port-443-of-computer-does-not-appear-to-be-accessible-using-hostname-mydomain-com/272567 "2024-09-03T07:23:15Z")

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app was not started ! ./discourse-doctor may help diagnose the problem. ./discourse-setup: line 260: \*0: syntax error: operand expected (error token is “\*0”) Hostname for your Discourse? \[discourse.example.com\]: .com …

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## [Why is the avatar\_proxy folder a temporary folder](https://meta.discourse.org/t/why-is-the-avatar-proxy-folder-a-temporary-folder/324573)

<div class="topic-metadata">

**Author:** [@LeBlanc](https://meta.discourse.org/u/LeBlanc)\
**Replies:** 0\
**Last updated:** [September 3, 2024, 2:30am UTC](https://meta.discourse.org/t/why-is-the-avatar-proxy-folder-a-temporary-folder/324573 "2024-09-03T02:30:41Z")

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Why is the system’s default avatar in a temporary folder “Rails.root/tmp/avatar\_proxy”, so that each build after will have a large number of avatar requests. Users often do not upload custom avatars after registration.…

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## [My friends group](https://meta.discourse.org/t/my-friends-group/324543)

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**Author:** [@patrickemin](https://meta.discourse.org/u/patrickemin)\
**Replies:** 12\
**Last updated:** [September 3, 2024, 1:31am UTC](https://meta.discourse.org/t/my-friends-group/324543 "2024-09-03T01:31:06Z")

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Hi, is there a way to have a “my friends” group in my user profile? (not necessarily to follow them). Thank you.

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## [Al plugin LLM setting tab in UI interface](https://meta.discourse.org/t/al-plugin-llm-setting-tab-in-ui-interface/324501)

<div class="topic-metadata">

**Author:** [@Jaskaran](https://meta.discourse.org/u/Jaskaran)\
**Replies:** 1\
**Last updated:** [September 2, 2024, 1:04pm UTC](https://meta.discourse.org/t/al-plugin-llm-setting-tab-in-ui-interface/324501 "2024-09-02T13:04:59Z")

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I added AI plugin from here in my self hosted site Discourse AI now i am following Discourse AI - AI bot - Documentation / Site Management - Discourse Meta . but in the forth configuration step they mentioned that Go to…

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## ['Restore' Failing: Can ignore discrepancies](https://meta.discourse.org/t/restore-failing-can-ignore-discrepancies/322057)

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**Author:** [@Bathinda](https://meta.discourse.org/u/Bathinda)\
**Replies:** 12\
**Last updated:** [September 2, 2024, 10:40am UTC](https://meta.discourse.org/t/restore-failing-can-ignore-discrepancies/322057 "2024-09-02T10:40:26Z")

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This topic later evolved into ‘Restore Failing’ from 4th post onwards, which is main issue now. You can ignore 1st 4 posts. I’ve set my upoads to Aws S3 years ago/in the beginning only. Even when I (as far as I can say)…

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## [Site name on google is not correct](https://meta.discourse.org/t/site-name-on-google-is-not-correct/289765)

<div class="topic-metadata">

**Author:** [@Yt.w](https://meta.discourse.org/u/Yt.w)\
**Replies:** 3\
**Last updated:** [September 2, 2024, 9:24am UTC](https://meta.discourse.org/t/site-name-on-google-is-not-correct/289765 "2024-09-02T09:24:31Z")

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Hi guys, Just wondering why google did not show correct name on my site? DId i set something wrong?

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## [Connection error to external Redis](https://meta.discourse.org/t/connection-error-to-external-redis/318330)

<div class="topic-metadata">

**Author:** [@Joan\_Tomàs\_i\_Buliart](https://meta.discourse.org/u/Joan_Tom%C3%A0s_i_Buliart)\
**Replies:** 1\
**Last updated:** [September 2, 2024, 7:51am UTC](https://meta.discourse.org/t/connection-error-to-external-redis/318330 "2024-09-02T07:51:51Z")

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Hello Community, We have a Discourse setup in Kubernetes. We are running a deployment with the Discourse container image, using external Redis and external PostgreSQL. To manage Redis HA, we deployed 3 nodes within a S…

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## [Postgresql locks with high concurrency API key usage](https://meta.discourse.org/t/postgresql-locks-with-high-concurrency-api-key-usage/318383)

<div class="topic-metadata">

**Author:** [@Joan\_Tomàs\_i\_Buliart](https://meta.discourse.org/u/Joan_Tom%C3%A0s_i_Buliart)\
**Replies:** 1\
**Last updated:** [September 2, 2024, 7:50am UTC](https://meta.discourse.org/t/postgresql-locks-with-high-concurrency-api-key-usage/318383 "2024-09-02T07:50:07Z")

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Hello Community, We are using the Discourse API on a self-hosted installation. Our use case is quite intensive in terms of concurrency, with around 100 API requests per second on average. We are also using PostgreSQL+Pa…

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## [House Ads not showing](https://meta.discourse.org/t/house-ads-not-showing/151358)

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**Author:** [@christian\_01](https://meta.discourse.org/u/christian_01)\
**Replies:** 15\
**Last updated:** [September 2, 2024, 2:04am UTC](https://meta.discourse.org/t/house-ads-not-showing/151358 "2024-09-02T02:04:56Z")

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I’ve got AdSense ads running great, but I’m trying to create a ‘House Ad’. I’ve input the ad code into the plug-in, and it has ‘replaced’ the AdSense code (at least the AdSense code has disappeared), but the House Ad isn…

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## [Turning off email for a user](https://meta.discourse.org/t/turning-off-email-for-a-user/323913)

<div class="topic-metadata">

**Author:** [@Andro](https://meta.discourse.org/u/Andro)\
**Replies:** 7\
**Last updated:** [September 2, 2024, 1:38am UTC](https://meta.discourse.org/t/turning-off-email-for-a-user/323913 "2024-09-02T01:38:35Z")

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I have some users with defunct or undeliverable email addresses. I turn off notifications in their preference but mail to them still goes out. Am I going crazy? Or does Discourse keep trying to send failed emails forever…

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## [Confirmation email to post by email](https://meta.discourse.org/t/confirmation-email-to-post-by-email/323941)

<div class="topic-metadata">

**Author:** [@outofgamut](https://meta.discourse.org/u/outofgamut)\
**Replies:** 1\
**Last updated:** [September 1, 2024, 10:30pm UTC](https://meta.discourse.org/t/confirmation-email-to-post-by-email/323941 "2024-09-01T22:30:38Z")

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This question was asked over 2 years back but it remains unanswered: How can I send user who posts via email a confirmation that their message was successfully received and posted?

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## [How to Prohibit Users from Using Certain Words as Names?](https://meta.discourse.org/t/how-to-prohibit-users-from-using-certain-words-as-names/324408)

<div class="topic-metadata">

**Author:** [@nwnuyhs](https://meta.discourse.org/u/nwnuyhs)\
**Replies:** 4\
**Last updated:** [September 1, 2024, 7:43pm UTC](https://meta.discourse.org/t/how-to-prohibit-users-from-using-certain-words-as-names/324408 "2024-09-01T19:43:48Z")

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I have noticed that some users are using prohibited words as their name. However, I couldn’t find an option in the backend to restrict user name. Can someone tell me how to do this?

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## [Not getting an Activation Email](https://meta.discourse.org/t/not-getting-an-activation-email/324050)

<div class="topic-metadata">

**Author:** [@yang1981](https://meta.discourse.org/u/yang1981)\
**Replies:** 6\
**Last updated:** [August 31, 2024, 8:42pm UTC](https://meta.discourse.org/t/not-getting-an-activation-email/324050 "2024-08-31T20:42:17Z")

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I followed the standard installation progress, but still can not get an activation mail I’m very sure my email configuration in app.yml is correct, I wrote a test program in the same docker, with the same config files,…

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## [Log-in Issue - Mod issue while changing email address](https://meta.discourse.org/t/log-in-issue-mod-issue-while-changing-email-address/324256)

<div class="topic-metadata">

**Author:** [@Alec](https://meta.discourse.org/u/Alec)\
**Replies:** 3\
**Last updated:** [August 31, 2024, 11:12am UTC](https://meta.discourse.org/t/log-in-issue-mod-issue-while-changing-email-address/324256 "2024-08-31T11:12:10Z")

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One of my mods has locked himself out of my site. From what I understand he no longer has access to his old email address, and was in the process of changing it to his new email address. Now he cant log in with his old…

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## [Why is the layout different on mobile?](https://meta.discourse.org/t/why-is-the-layout-different-on-mobile/324288)

<div class="topic-metadata">

**Author:** [@nwnuyhs](https://meta.discourse.org/u/nwnuyhs)\
**Replies:** 3\
**Last updated:** [August 31, 2024, 9:46am UTC](https://meta.discourse.org/t/why-is-the-layout-different-on-mobile/324288 "2024-08-31T09:46:29Z")

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This is F12 mobile layout: This is in mobile layout,can anyone tell me why the two layouts are not same?

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## [Reply by Email questions](https://meta.discourse.org/t/reply-by-email-questions/323387)

<div class="topic-metadata">

**Author:** [@Loki](https://meta.discourse.org/u/Loki)\
**Replies:** 3\
**Last updated:** [August 31, 2024, 12:52am UTC](https://meta.discourse.org/t/reply-by-email-questions/323387 "2024-08-31T00:52:35Z")

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Some of questions about Reply by Email: I see in the site settings the ability to disable Reply by Email. However, is it possible to allow Reply by Email, but only for Trust Level 2 and above? There is a related settin…

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## [Can I run Discourse in "rootless" Docker on VPS?](https://meta.discourse.org/t/can-i-run-discourse-in-rootless-docker-on-vps/265335)

<div class="topic-metadata">

**Author:** [@JBull](https://meta.discourse.org/u/JBull)\
**Replies:** 3\
**Last updated:** [August 30, 2024, 10:03pm UTC](https://meta.discourse.org/t/can-i-run-discourse-in-rootless-docker-on-vps/265335 "2024-08-30T22:03:13Z")

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A post by Jay Pfaffman says You need root privileges and to be able to install docker. I have an Ubuntu VPS hosted by Pair.com, which offers a Docker installation, so I don’t need root privileges to install Docker. H…

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