# Support

**URL:** https://meta.discourse.org/c/support/6.md?page=896

[Latest](https://meta.discourse.org/latest.md) · [Categories](https://meta.discourse.org/categories.md) · [Tags](https://meta.discourse.org/tags.md)

**Page:** 897

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## [Discourse not showing up at specified hostname](https://meta.discourse.org/t/discourse-not-showing-up-at-specified-hostname/27969)

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**Author:** [@PopsRocker](https://meta.discourse.org/u/PopsRocker)\
**Replies:** 6\
**Last updated:** [April 27, 2015, 5:16am UTC](https://meta.discourse.org/t/discourse-not-showing-up-at-specified-hostname/27969 "2015-04-27T05:16:33Z")

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Hello, I just ran through the installation steps and all appears to be fine in the server terminal. However when I go to the URL I added for the DISCOURSE\_HOSTNAME I am getting the default splash page when I set up a ne…

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## [General system administration on Digital Ocean droplet?](https://meta.discourse.org/t/general-system-administration-on-digital-ocean-droplet/27955)

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**Author:** [@Benno](https://meta.discourse.org/u/Benno)\
**Replies:** 3\
**Last updated:** [April 25, 2015, 6:44pm UTC](https://meta.discourse.org/t/general-system-administration-on-digital-ocean-droplet/27955 "2015-04-25T18:44:29Z")

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Outside of managing Discourse (updates, plug-ins, backups), how much system administration is require when using a Digital Ocean droplet to host Discourse? Do you need to do your own OS and other security and maintenanc…

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## [Trouble with \`rake db:migrate\` and AWS S3](https://meta.discourse.org/t/trouble-with-rake-db-migrate-and-aws-s3/24318)

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**Author:** [@kinosang](https://meta.discourse.org/u/kinosang)\
**Replies:** 6\
**Last updated:** [January 25, 2015, 7:06pm UTC](https://meta.discourse.org/t/trouble-with-rake-db-migrate-and-aws-s3/24318 "2015-01-25T19:06:37Z")

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Update 2015-01-26 06:55 UTC : rake db:migrate works well now, this problem is caused by invalid format strings in yaml file. I’ve already check my database connection information again and again, but it still return: T…

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## [Admin menu horizontal form buttons improperly aligned](https://meta.discourse.org/t/admin-menu-horizontal-form-buttons-improperly-aligned/27918)

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**Author:** [@simon](https://meta.discourse.org/u/simon)\
**Replies:** 8\
**Last updated:** [April 25, 2015, 3:10am UTC](https://meta.discourse.org/t/admin-menu-horizontal-form-buttons-improperly-aligned/27918 "2015-04-25T03:10:32Z")

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I’m seeing this in the development environment with the latest version of Discourse in the admin .form-horizontal area. For category colors the .setting-control buttons are hidden behind the .input-setting-list For t…

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## [Why a frowny face on admin/version?](https://meta.discourse.org/t/why-a-frowny-face-on-admin-version/27895)

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**Author:** [@watchmanmonitor](https://meta.discourse.org/u/watchmanmonitor)\
**Replies:** 3\
**Last updated:** [April 24, 2015, 3:14pm UTC](https://meta.discourse.org/t/why-a-frowny-face-on-admin-version/27895 "2015-04-24T15:14:53Z")

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So, I just upgraded our discoursen.. and I am greeted with Is there a reason I get a green frowny face?

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## [Why is the emoticon sad that I'm using the latest version?](https://meta.discourse.org/t/why-is-the-emoticon-sad-that-im-using-the-latest-version/27897)

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**Author:** [@uwe\_keim](https://meta.discourse.org/u/uwe_keim)\
**Replies:** 1\
**Last updated:** [April 24, 2015, 8:20am UTC](https://meta.discourse.org/t/why-is-the-emoticon-sad-that-im-using-the-latest-version/27897 "2015-04-24T08:20:04Z")

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Just installed the latest upgrade and discovered that the green smiley seems to disagree that this is a good thing: (German installation) Any idea whether I did broke something?

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## [What is the default ordering for TOP list?](https://meta.discourse.org/t/what-is-the-default-ordering-for-top-list/27859)

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**Author:** [@skyeagle](https://meta.discourse.org/u/skyeagle)\
**Replies:** 1\
**Last updated:** [April 23, 2015, 2:18pm UTC](https://meta.discourse.org/t/what-is-the-default-ordering-for-top-list/27859 "2015-04-23T14:18:52Z")

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Could someone explain me what is the default ordering for TOP? For example, today’s TOP It looks like a mess or I don’t clearly understand top list view at all. Thanks.

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## [Is my app.yml missing newer settings?](https://meta.discourse.org/t/is-my-app-yml-missing-newer-settings/27833)

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**Author:** [@downey](https://meta.discourse.org/u/downey)\
**Replies:** 3\
**Last updated:** [April 23, 2015, 1:54am UTC](https://meta.discourse.org/t/is-my-app-yml-missing-newer-settings/27833 "2015-04-23T01:54:21Z")

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Continuing the discussion from How to upgrade DO to higher plan?: Hmm. My containers/app.yml doesn’t have any lines for UNICORN\_WORKERS or db\_shared\_buffers. Should I be worried? :worried: Is this maybe because I inst…

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## [Replace Google OpenID 2.0 with OpenID Connect](https://meta.discourse.org/t/replace-google-openid-2-0-with-openid-connect/25277)

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**Author:** [@nahtnam](https://meta.discourse.org/u/nahtnam)\
**Replies:** 6\
**Last updated:** [April 22, 2015, 6:22am UTC](https://meta.discourse.org/t/replace-google-openid-2-0-with-openid-connect/25277 "2015-04-22T06:22:06Z")

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It looks like OpenID 2.0 will be replaced by OpenID Connect on April 20 for Google authentication. More info here: Google Account Help

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## [How to upgrade DO to higher plan?](https://meta.discourse.org/t/how-to-upgrade-do-to-higher-plan/27817)

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**Author:** [@trandatnh](https://meta.discourse.org/u/trandatnh)\
**Replies:** 3\
**Last updated:** [April 22, 2015, 3:06am UTC](https://meta.discourse.org/t/how-to-upgrade-do-to-higher-plan/27817 "2015-04-22T03:06:32Z")

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I’m using DO $10 plan for my forum. However, the forum is quite lagging when there are around 20-40 concurrent users. I am going to upgrade DO to $20 plan, could anyone guide me an easy way to upgrade to new plan with le…

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## [How to forbid direct IP visit to discourse?](https://meta.discourse.org/t/how-to-forbid-direct-ip-visit-to-discourse/27797)

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**Author:** [@doudou](https://meta.discourse.org/u/doudou)\
**Replies:** 5\
**Last updated:** [April 21, 2015, 7:30pm UTC](https://meta.discourse.org/t/how-to-forbid-direct-ip-visit-to-discourse/27797 "2015-04-21T19:30:59Z")

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If just only discourse installed on a server, and expose 80 to host, how to forbid direct IP visit to discourse? If someone visit the direct ip address, how to make it return 500 error. like: server { listen 80 defau…

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## [What makes discourse.org hosting better than Communiteq, if anything?](https://meta.discourse.org/t/what-makes-discourse-org-hosting-better-than-communiteq-if-anything/27526)

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**Author:** [@slobizman](https://meta.discourse.org/u/slobizman)\
**Replies:** 23\
**Last updated:** [April 17, 2015, 11:33pm UTC](https://meta.discourse.org/t/what-makes-discourse-org-hosting-better-than-communiteq-if-anything/27526 "2015-04-17T23:33:05Z")

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I’m looking at hosting options at discourse.org and Communiteq (formerly DiscourseHosting). Not interested in Digital Ocean as I want support. Hosting at discourse.org is considerably more expensive than at Communiteq (…

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## [How to embed privacy enabled vimeo videos using onebox?](https://meta.discourse.org/t/how-to-embed-privacy-enabled-vimeo-videos-using-onebox/27646)

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**Author:** [@tobiaseigen](https://meta.discourse.org/u/tobiaseigen)\
**Replies:** 2\
**Last updated:** [April 17, 2015, 6:39am UTC](https://meta.discourse.org/t/how-to-embed-privacy-enabled-vimeo-videos-using-onebox/27646 "2015-04-17T06:39:44Z")

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I just tried embedding a vimeo video and it doesn’t seem to work - what’s the URL to grab and put on its own line? Youtube works: Vimeo does not: https://player.vimeo.com/video/46230330

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## [WordPress integration](https://meta.discourse.org/t/wordpress-integration/27614)

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**Author:** [@shawaj](https://meta.discourse.org/u/shawaj)\
**Replies:** 5\
**Last updated:** [April 16, 2015, 6:54am UTC](https://meta.discourse.org/t/wordpress-integration/27614 "2015-04-16T06:54:28Z")

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Hi, I am super interested in using discourse alongside a wordpress based ecommerce store. Ideally I would like to have it on a domain like mysite.com/forum and also have it so that wordpress can handle the SSO capabili…

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## [How are the badges sorted within a category?](https://meta.discourse.org/t/how-are-the-badges-sorted-within-a-category/27127)

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**Author:** [@downey](https://meta.discourse.org/u/downey)\
**Replies:** 3\
**Last updated:** [April 14, 2015, 7:54pm UTC](https://meta.discourse.org/t/how-are-the-badges-sorted-within-a-category/27127 "2015-04-14T19:54:23Z")

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How are the badges sorted within a category on https://discourse.example.com/badges? It seems that each category is first sorted by Bronze/Silver/Gold, and then maybe alphabetically? Can someone confirm? Is there any w…

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## [Unused TOS custom user field safe to delete?](https://meta.discourse.org/t/unused-tos-custom-user-field-safe-to-delete/25464)

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**Author:** [@downey](https://meta.discourse.org/u/downey)\
**Replies:** 3\
**Last updated:** [April 14, 2015, 3:11pm UTC](https://meta.discourse.org/t/unused-tos-custom-user-field-safe-to-delete/25464 "2015-04-14T15:11:16Z")

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AFAIK, I am not using this pre-provided “TOS” custom user field, and we use SSO for external registration. Is it safe to delete this custom field using the (enabled) Delete button? Will doing so renumber/rename my 2nd …

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## [Is it necessary to install nginx in front of docker?](https://meta.discourse.org/t/is-it-necessary-to-install-nginx-in-front-of-docker/27450)

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**Author:** [@doudou](https://meta.discourse.org/u/doudou)\
**Replies:** 4\
**Last updated:** [April 12, 2015, 1:29am UTC](https://meta.discourse.org/t/is-it-necessary-to-install-nginx-in-front-of-docker/27450 "2015-04-12T01:29:19Z")

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As we know, nginx has installed in discourse docker, plan 1: If you install discourse on a machine, and expose 80 port external, plan 2: If you install discourse on a machine, and expose non 80 port external, like port…

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## [Vgrant: ohai requires Ruby version \>= 2.0.0](https://meta.discourse.org/t/vgrant-ohai-requires-ruby-version-2-0-0/27465)

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**Author:** [@rubo77](https://meta.discourse.org/u/rubo77)\
**Replies:** 3\
**Last updated:** [April 12, 2015, 12:16am UTC](https://meta.discourse.org/t/vgrant-ohai-requires-ruby-version-2-0-0/27465 "2015-04-12T00:16:27Z")

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I tried to run discourse in a VM via the Vagrantfile: https://github.com/discourse/discourse/blob/master/Vagrantfile After enabling Virtualization in my BIOS settings of my computer, the installation started to work fin…

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## [Share icons not show in firefox](https://meta.discourse.org/t/share-icons-not-show-in-firefox/27435)

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**Author:** [@Qasem\_h](https://meta.discourse.org/u/Qasem_h)\
**Replies:** 4\
**Last updated:** [April 11, 2015, 9:04am UTC](https://meta.discourse.org/t/share-icons-not-show-in-firefox/27435 "2015-04-11T09:04:15Z")

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share icons not show in firefox screenshot :

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## [CSharp syntax coloring broken?](https://meta.discourse.org/t/csharp-syntax-coloring-broken/27403)

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**Author:** [@uwe\_keim](https://meta.discourse.org/u/uwe_keim)\
**Replies:** 3\
**Last updated:** [April 10, 2015, 5:40am UTC](https://meta.discourse.org/t/csharp-syntax-coloring-broken/27403 "2015-04-10T05:40:10Z")

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I’m using the syntax \`\`\`csharp // Here goes my code. \`\`\` To syntax color my code snippets. This worked until recently. Here is an older posting that still looks OK. Here is a newer posting the seems to look broken (…

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## [Forum statistics](https://meta.discourse.org/t/forum-statistics/27298)

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**Author:** [@Shirley\_Kleinman](https://meta.discourse.org/u/Shirley_Kleinman)\
**Replies:** 8\
**Last updated:** [April 8, 2015, 5:37am UTC](https://meta.discourse.org/t/forum-statistics/27298 "2015-04-08T05:37:32Z")

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Hey good people of Discourse, Where can I see my forum’s overall stats? Now I can only see stats per topic on the main page, but I would love to also see overall user stats etc. Thanks :smile:

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## [Top yearly/monthly/etc topics button problem](https://meta.discourse.org/t/top-yearly-monthly-etc-topics-button-problem/27324)

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**Author:** [@vodwood](https://meta.discourse.org/u/vodwood)\
**Replies:** 3\
**Last updated:** [April 8, 2015, 4:48am UTC](https://meta.discourse.org/t/top-yearly-monthly-etc-topics-button-problem/27324 "2015-04-08T04:48:05Z")

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Was wondering if someone could point me to the possible root of the problem. The placeholder en.filters.top/foo.title is always dispayed instead of the normal button contents in the filter menu. This installation i…

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## [Dockerless Install Script](https://meta.discourse.org/t/dockerless-install-script/26713)

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**Author:** [@pl3bs](https://meta.discourse.org/u/pl3bs)\
**Replies:** 1\
**Last updated:** [April 7, 2015, 10:30pm UTC](https://meta.discourse.org/t/dockerless-install-script/26713 "2015-04-07T22:30:56Z")

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Purpose## I’ve been working on figuring the ins-outs of installing discourse on VPS that doesn’t support docker. The issue with discourse currently is that it’s a bit of an advanced install without docker. The issue with…

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## [Backup file not downloaded with .tar.gz extension](https://meta.discourse.org/t/backup-file-not-downloaded-with-tar-gz-extension/27109)

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**Author:** [@frederic](https://meta.discourse.org/u/frederic)\
**Replies:** 7\
**Last updated:** [April 7, 2015, 1:28pm UTC](https://meta.discourse.org/t/backup-file-not-downloaded-with-tar-gz-extension/27109 "2015-04-07T13:28:02Z")

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Hello, I’m testing the backup/restore process, and I found something annoying but non-blocking : I have configure my discourse instance with the automatic daily backup on S3. I made a fresh discourse install, created …

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## [What to make of the Google Cloud Container announcement](https://meta.discourse.org/t/what-to-make-of-the-google-cloud-container-announcement/21866)

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**Author:** [@TheLoneCuber](https://meta.discourse.org/u/TheLoneCuber)\
**Replies:** 2\
**Last updated:** [April 6, 2015, 6:59pm UTC](https://meta.discourse.org/t/what-to-make-of-the-google-cloud-container-announcement/21866 "2015-04-06T18:59:40Z")

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I’ve saw seen a flurry of tweets about the Google Cloud Contain Engine announcement, especially in reference to Docker. The Container Engine is clearly labelled “Alpha”, but apart from that label, is it Discourse-ready? …

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## [Docker setup for App and Redis](https://meta.discourse.org/t/docker-setup-for-app-and-redis/27110)

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**Author:** [@nileshtrivedi](https://meta.discourse.org/u/nileshtrivedi)\
**Replies:** 6\
**Last updated:** [April 6, 2015, 5:27am UTC](https://meta.discourse.org/t/docker-setup-for-app-and-redis/27110 "2015-04-06T05:27:46Z")

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In discourse\_docker repo, there exist sample files standalone.yml - which includes Discourse, Postgres, Redis. And there is web\_only.yml which contains Discourse but not Postgres and Redis. How do I make a template so t…

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## [SSO suddenly broken with "Error updating information, contact site admin"](https://meta.discourse.org/t/sso-suddenly-broken-with-error-updating-information-contact-site-admin/27185)

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**Author:** [@swisspol](https://meta.discourse.org/u/swisspol)\
**Replies:** 7\
**Last updated:** [April 5, 2015, 11:06pm UTC](https://meta.discourse.org/t/sso-suddenly-broken-with-error-updating-information-contact-site-admin/27185 "2015-04-05T23:06:19Z")

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Running v1.3.0.beta4 +18 I just realized my SSO is broken, but I don’t know when it broke (possibly when updating from beta3 to beta4?). Nothing has changed AFAIK on the SSO side. When I click on Log In it redirects to…

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## [Pressing shift+enter in quoted text isn't undoable](https://meta.discourse.org/t/pressing-shift-enter-in-quoted-text-isnt-undoable/26897)

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**Author:** [@dandv](https://meta.discourse.org/u/dandv)\
**Replies:** 9\
**Last updated:** [April 3, 2015, 9:15pm UTC](https://meta.discourse.org/t/pressing-shift-enter-in-quoted-text-isnt-undoable/26897 "2015-04-03T21:15:40Z")

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Here’s a block of quoted text for your convenience if you want to repro by editing this post: Lorem ipsum dolor sit amet, PRESS SHIFT ENTER HERE consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labor…

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## [\[Solved\]Bootstrap fails, Postgres already running](https://meta.discourse.org/t/solved-bootstrap-fails-postgres-already-running/20041)

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**Author:** [@lolmewn](https://meta.discourse.org/u/lolmewn)\
**Replies:** 20\
**Last updated:** [March 30, 2015, 3:39am UTC](https://meta.discourse.org/t/solved-bootstrap-fails-postgres-already-running/20041 "2015-03-30T03:39:44Z")

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Hi, I’m attempting to install Discourse, but am failing so far. It appears that bootstrapping doesn’t want to… bootstrap? Anyhow, I read a couple of other threads about it and tried “./launcher rebuild app”, which gave…

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## [What sort of support do paid plans provide vs. one-time install?](https://meta.discourse.org/t/what-sort-of-support-do-paid-plans-provide-vs-one-time-install/27122)

<div class="topic-metadata">

**Author:** [@developvr](https://meta.discourse.org/u/developvr)\
**Replies:** 4\
**Last updated:** [April 3, 2015, 1:55pm UTC](https://meta.discourse.org/t/what-sort-of-support-do-paid-plans-provide-vs-one-time-install/27122 "2015-04-03T13:55:47Z")

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I’m referring to the Pro and Business plans. What do these paid plans offer in terms of support? I’m asking because the one-time install mentions “self-support”. Does the one-time install have the capability to update t…

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