# Support

**URL:** https://meta.discourse.org/c/support/6.md?page=900

[Latest](https://meta.discourse.org/latest.md) · [Categories](https://meta.discourse.org/categories.md) · [Tags](https://meta.discourse.org/tags.md)

**Page:** 901

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## [Error logs not showing up](https://meta.discourse.org/t/error-logs-not-showing-up/25273)

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**Author:** [@Overmind](https://meta.discourse.org/u/Overmind)\
**Replies:** 2\
**Last updated:** [February 16, 2015, 3:36am UTC](https://meta.discourse.org/t/error-logs-not-showing-up/25273 "2015-02-16T03:36:04Z")

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Error logs page is blank, so I rebuilt the container thinking it was connected to the previous issue that made the whole site a blank white page, now 30 minutes later after the rebuild was complete the error logs page is…

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## [Fail to upgrade - Make sure that \`gem install json -v '1.8.2'\` succeeds before bundling](https://meta.discourse.org/t/fail-to-upgrade-make-sure-that-gem-install-json-v-1-8-2-succeeds-before-bundling/24840)

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**Author:** [@trandatnh](https://meta.discourse.org/u/trandatnh)\
**Replies:** 17\
**Last updated:** [February 13, 2015, 11:17pm UTC](https://meta.discourse.org/t/fail-to-upgrade-make-sure-that-gem-install-json-v-1-8-2-succeeds-before-bundling/24840 "2015-02-13T23:17:30Z")

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I try to update from Version 1.2.0.beta5 to 1.2.0.beta6 using Discourse upgrade feature in admin control panel. However, it failed to execute the upgrading. Here is the log: $ cd /var/www/discourse && git fetch && git …

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## [Upgrade button is 500-ing for me](https://meta.discourse.org/t/upgrade-button-is-500-ing-for-me/25218)

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**Author:** [@therubymug](https://meta.discourse.org/u/therubymug)\
**Replies:** 9\
**Last updated:** [February 13, 2015, 7:24pm UTC](https://meta.discourse.org/t/upgrade-button-is-500-ing-for-me/25218 "2015-02-13T19:24:55Z")

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I’m on 1.2.0.beta6 but /admin/upgrade returns a 500 status. Am I missing an obvious way to upgrade the plugins on Discourse? Here’s the log for the error: env: HTTP\_HOST: forum.strats.co REQUEST\_URI: /admin/docker/re…

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## [Discourse With WordPress Theme](https://meta.discourse.org/t/discourse-with-wordpress-theme/24637)

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**Author:** [@Pierre](https://meta.discourse.org/u/Pierre)\
**Replies:** 5\
**Last updated:** [February 13, 2015, 7:20pm UTC](https://meta.discourse.org/t/discourse-with-wordpress-theme/24637 "2015-02-13T19:20:46Z")

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Testing out with the default wordpress theme twenty fifteen and it doesn’t display anything. Switch to old default theme and it displays “Add your comments” Anyone else having this problem? What files need modification …

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## [Where can I edit my footer?](https://meta.discourse.org/t/where-can-i-edit-my-footer/25171)

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**Author:** [@downey](https://meta.discourse.org/u/downey)\
**Replies:** 3\
**Last updated:** [February 12, 2015, 11:48pm UTC](https://meta.discourse.org/t/where-can-i-edit-my-footer/25171 "2015-02-12T23:48:57Z")

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OK, I feel like I’m losing my mind, so please accept my apologies if I’m missing something obvious. I was trying to edit the footer used on my site today. I could swear that there used to be settings for this under Admi…

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## [503 Service Unavailable error](https://meta.discourse.org/t/503-service-unavailable-error/25181)

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**Author:** [@AprilW](https://meta.discourse.org/u/AprilW)\
**Replies:** 1\
**Last updated:** [February 12, 2015, 11:13pm UTC](https://meta.discourse.org/t/503-service-unavailable-error/25181 "2015-02-12T23:13:56Z")

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Hello, Seems to be experiencing issues with a 503 Service Unavailable - “No server is available to handle this request”, throughout the day. Any words on what is up? Thanks!

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## [Files not uploading and Getting Errors](https://meta.discourse.org/t/files-not-uploading-and-getting-errors/25168)

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**Author:** [@Mohammad](https://meta.discourse.org/u/Mohammad)\
**Replies:** 3\
**Last updated:** [February 12, 2015, 8:26pm UTC](https://meta.discourse.org/t/files-not-uploading-and-getting-errors/25168 "2015-02-12T20:26:39Z")

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I am not able to upload images and I am getting this popup error everytime I try to upload an image: Sorry, there was an error uploading that file. Please try again. I checked the File settings and the max upload lim…

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## [Install terminates while fetching source index from rubygems.org](https://meta.discourse.org/t/install-terminates-while-fetching-source-index-from-rubygems-org/25140)

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**Author:** [@robocoder99](https://meta.discourse.org/u/robocoder99)\
**Replies:** 6\
**Last updated:** [February 12, 2015, 12:29am UTC](https://meta.discourse.org/t/install-terminates-while-fetching-source-index-from-rubygems-org/25140 "2015-02-12T00:29:58Z")

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Hello, I am running as root and trying to install via docker by the instructions at https://github.com/discourse/discourse/blob/master/docs/INSTALL-digital-ocean.md I am getting this error. This includes the error and …

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## [Can't get discourse embedded properly into Ghost](https://meta.discourse.org/t/cant-get-discourse-embedded-properly-into-ghost/25074)

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**Author:** [@ArsArtificia](https://meta.discourse.org/u/ArsArtificia)\
**Replies:** 9\
**Last updated:** [February 11, 2015, 9:15am UTC](https://meta.discourse.org/t/cant-get-discourse-embedded-properly-into-ghost/25074 "2015-02-11T09:15:32Z")

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Hi all, I followed @eviltrout 's awesome tutorial here http://eviltrout.com/2014/01/22/embedding-discourse.html but can’t get it to work properly. This is how it looks embedded : \<div id="discourse-comments"\>\</div\> \<s…

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## [500 error on upgrade page](https://meta.discourse.org/t/500-error-on-upgrade-page/25097)

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**Author:** [@hunterboerner](https://meta.discourse.org/u/hunterboerner)\
**Replies:** 7\
**Last updated:** [February 11, 2015, 12:28am UTC](https://meta.discourse.org/t/500-error-on-upgrade-page/25097 "2015-02-11T00:28:57Z")

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I don’t know where to find the log but when I got to blahblah.com/admin/ugprade I get a blank page and the console shows a 500 error.

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## [Installing Discourse on Centos/WHM](https://meta.discourse.org/t/installing-discourse-on-centos-whm/25058)

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**Author:** [@RupGautam](https://meta.discourse.org/u/RupGautam)\
**Replies:** 9\
**Last updated:** [February 10, 2015, 10:00pm UTC](https://meta.discourse.org/t/installing-discourse-on-centos-whm/25058 "2015-02-10T22:00:06Z")

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I’ve reinstalled ruby and all the gems. I cloned a clean copy of the files into the folder and still get the same error on: bundle exec rspec The rspec gems installed without error so the problem doesn’t appear to be th…

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## [Oneboxing with YouTube](https://meta.discourse.org/t/oneboxing-with-youtube/25088)

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**Author:** [@BerryBlue](https://meta.discourse.org/u/BerryBlue)\
**Replies:** 1\
**Last updated:** [February 10, 2015, 9:58pm UTC](https://meta.discourse.org/t/oneboxing-with-youtube/25088 "2015-02-10T21:58:19Z")

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I like the feature from discourse where if you enter a link from YouTube it will embed the video. How do you customize properties like width, height and also disabling suggested videos when it finishes?

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## [Site becomes blank white page](https://meta.discourse.org/t/site-becomes-blank-white-page/25013)

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**Author:** [@Overmind](https://meta.discourse.org/u/Overmind)\
**Replies:** 3\
**Last updated:** [February 9, 2015, 10:23pm UTC](https://meta.discourse.org/t/site-becomes-blank-white-page/25013 "2015-02-09T22:23:43Z")

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Since updating to 1.2.0.beta6 my site has crashed twice and needed to be rebuilt twice to fix it in a 3 day period. Tested from multiple systems and users using Mac (Safari), Windows 8.1 (FireFox, Chrome, IE), Android L…

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## [I'm getting a Server Error 500, and have no idea why](https://meta.discourse.org/t/im-getting-a-server-error-500-and-have-no-idea-why/25010)

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**Author:** [@limeblast](https://meta.discourse.org/u/limeblast)\
**Replies:** 4\
**Last updated:** [February 9, 2015, 9:49pm UTC](https://meta.discourse.org/t/im-getting-a-server-error-500-and-have-no-idea-why/25010 "2015-02-09T21:49:51Z")

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I don’t know if this is related to my previous post, but I’m currently getting a Server Error 500 on my forum: https://talk.birmingham.io/ I had reports that it was down over the weekend for an amount of time also, but…

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## [How to scale discourse?](https://meta.discourse.org/t/how-to-scale-discourse/20299)

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**Author:** [@tkiblin](https://meta.discourse.org/u/tkiblin)\
**Replies:** 4\
**Last updated:** [February 9, 2015, 7:34pm UTC](https://meta.discourse.org/t/how-to-scale-discourse/20299 "2015-02-09T19:34:22Z")

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Folks, I’ve seen the question a few times, but really haven’t seen any good answers… How does one scale and make Discourse highly available? Like, how can I setup a PGSQL cluster, and have a bunch of web “front-ends” t…

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## [Migrating from one Docker server to another](https://meta.discourse.org/t/migrating-from-one-docker-server-to-another/24748)

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**Author:** [@samnazarko](https://meta.discourse.org/u/samnazarko)\
**Replies:** 5\
**Last updated:** [February 9, 2015, 5:30pm UTC](https://meta.discourse.org/t/migrating-from-one-docker-server-to-another/24748 "2015-02-09T17:30:51Z")

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Hi I am trying to migrate my Discourse instance from one Ubuntu 14.04 server running Docker to another and could not find a lot of documentation about this. I have installed Docker on the new server, but I am not sure …

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## [But ImageMagick is not installed](https://meta.discourse.org/t/but-imagemagick-is-not-installed/25007)

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**Author:** [@limeblast](https://meta.discourse.org/u/limeblast)\
**Replies:** 2\
**Last updated:** [February 9, 2015, 12:37pm UTC](https://meta.discourse.org/t/but-imagemagick-is-not-installed/25007 "2015-02-09T12:37:42Z")

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I’m not sure what’s changed, but after upgrading to 1.2.0.beta6 over the weekend, I’ve logged into the admin of my site today and seen this: The server is configured to create thumbnails of large images, but ImageMagic…

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## [./launcher bootstrap app fails with "Could not find rake"](https://meta.discourse.org/t/launcher-bootstrap-app-fails-with-could-not-find-rake/24992)

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**Author:** [@Akagi201](https://meta.discourse.org/u/Akagi201)\
**Replies:** 3\
**Last updated:** [February 9, 2015, 6:30am UTC](https://meta.discourse.org/t/launcher-bootstrap-app-fails-with-could-not-find-rake/24992 "2015-02-09T06:30:42Z")

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I install discourse with this doc https://github.com/discourse/discourse/blob/master/docs/INSTALL-digital-ocean.md but when I ./launcher bootstrap app I get the error log I run as root, and my linux is gentoo on linode …

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## [How to set color of user-title depending on text in it?](https://meta.discourse.org/t/how-to-set-color-of-user-title-depending-on-text-in-it/24980)

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**Author:** [@Martyn](https://meta.discourse.org/u/Martyn)\
**Replies:** 2\
**Last updated:** [February 8, 2015, 10:26pm UTC](https://meta.discourse.org/t/how-to-set-color-of-user-title-depending-on-text-in-it/24980 "2015-02-08T22:26:15Z")

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Hi guys, I’ve just installed my Discourse forum, absolutely loving it. The only thing I miss now is that users can’t directly see who is an admin, moderator or developer. I have set the Title (user-title) for these user…

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## [Website blank after I failed to upgrade the latest version](https://meta.discourse.org/t/website-blank-after-i-failed-to-upgrade-the-latest-version/24949)

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**Author:** [@hzwill\_zhou](https://meta.discourse.org/u/hzwill_zhou)\
**Replies:** 2\
**Last updated:** [February 7, 2015, 8:12pm UTC](https://meta.discourse.org/t/website-blank-after-i-failed-to-upgrade-the-latest-version/24949 "2015-02-07T20:12:10Z")

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I just upgrade my discourse to the newest version (beta 6?), and it said fail to connect to the website (before upgrade, it is all ok). Then I type my site url and it shows all blank, I don’t know what’s wrong with it. S…

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## [How to css-control the 'reply' and 'show replies' buttons?](https://meta.discourse.org/t/how-to-css-control-the-reply-and-show-replies-buttons/24946)

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**Author:** [@Mads\_Ringblom\_Knudse](https://meta.discourse.org/u/Mads_Ringblom_Knudse)\
**Replies:** 2\
**Last updated:** [February 7, 2015, 4:29pm UTC](https://meta.discourse.org/t/how-to-css-control-the-reply-and-show-replies-buttons/24946 "2015-02-07T16:29:44Z")

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I’m doing some css-customization on a discourse installation. Right now I’m working on a more simple thread-design. (I’ll share when finished :smile:) But I’m stuck on how to control the look of theese two buttons: …

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## [HTML list item spacing](https://meta.discourse.org/t/html-list-item-spacing/24910)

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**Author:** [@DeanMarkTaylor](https://meta.discourse.org/u/DeanMarkTaylor)\
**Replies:** 2\
**Last updated:** [February 6, 2015, 10:14pm UTC](https://meta.discourse.org/t/html-list-item-spacing/24910 "2015-02-06T22:14:18Z")

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The following is a quirk of the HTML / Markdown / BBCode support right? ###Raw text \<ul\> \<li\>Swimming\</li\> \<li\>Miniature Train\</li\> \<li\>Orbz\</li\> \<li\>Go Karts\</li\> \<li\>Fishing\</li\> \<li\>Funfair\</li\> \<li\>Pubs\</li\> …

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## [ImageMagick missing?](https://meta.discourse.org/t/imagemagick-missing/24916)

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**Author:** [@tudorv](https://meta.discourse.org/u/tudorv)\
**Replies:** 2\
**Last updated:** [February 6, 2015, 7:45pm UTC](https://meta.discourse.org/t/imagemagick-missing/24916 "2015-02-06T19:45:10Z")

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After updating my forum to 1.2.0.beta6 I got this message in the Dashboard: Some problems have been found with your installation of Discourse: The server is configured to create thumbnails of large images, but ImageMa…

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## [Backup uploads hang at 2% complete](https://meta.discourse.org/t/backup-uploads-hang-at-2-complete/24877)

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**Author:** [@kuchaev\_iv](https://meta.discourse.org/u/kuchaev_iv)\
**Replies:** 1\
**Last updated:** [February 5, 2015, 5:58pm UTC](https://meta.discourse.org/t/backup-uploads-hang-at-2-complete/24877 "2015-02-05T17:58:36Z")

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He there, I have a problem with the backup file uploading to the new site. It hangs at 2%. Uploading file directly to /var/discourse/shared/standalone/backups just doesn’t help. It’s not showed in UI. Thanks!

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## [Achive gitter.im-like repo integration](https://meta.discourse.org/t/achive-gitter-im-like-repo-integration/24857)

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**Author:** [@blaggacao](https://meta.discourse.org/u/blaggacao)\
**Replies:** 0\
**Last updated:** [February 5, 2015, 6:57am UTC](https://meta.discourse.org/t/achive-gitter-im-like-repo-integration/24857 "2015-02-05T06:57:49Z")

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Gitter.im has shown a really powerfull integration into github. I love it. I’ll explain why: n github there is a lot of information about which projects I’m involved with (stars, forks, watching, etc.) So these are the …

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## [Using Piwik For Analytics](https://meta.discourse.org/t/using-piwik-for-analytics/24803)

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**Author:** [@Failcookie](https://meta.discourse.org/u/Failcookie)\
**Replies:** 6\
**Last updated:** [February 4, 2015, 4:45pm UTC](https://meta.discourse.org/t/using-piwik-for-analytics/24803 "2015-02-04T16:45:05Z")

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I know there is support for Google Analytics within the admin panel, but I was curious to see if anyone successfully setup Piwik on their community. Where did you place your code at? Was this spot successful with the dyn…

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## [Where do category background images display (if at all)?](https://meta.discourse.org/t/where-do-category-background-images-display-if-at-all/24805)

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**Author:** [@tdwells90](https://meta.discourse.org/u/tdwells90)\
**Replies:** 4\
**Last updated:** [February 4, 2015, 3:40pm UTC](https://meta.discourse.org/t/where-do-category-background-images-display-if-at-all/24805 "2015-02-04T15:40:15Z")

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Just a quick one, I added a background image to a category but it’s not displaying anywhere? The category logo works fine but no background image in sight for me :cry: Is it a setting anywhere? If so I’m missing it! C…

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## ['New' and 'Unread' aren't properly updating](https://meta.discourse.org/t/new-and-unread-arent-properly-updating/24799)

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**Author:** [@bartv](https://meta.discourse.org/u/bartv)\
**Replies:** 7\
**Last updated:** [February 4, 2015, 10:23am UTC](https://meta.discourse.org/t/new-and-unread-arent-properly-updating/24799 "2015-02-04T10:23:05Z")

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Hi, I’m using Discourse 1.2.0.beta5 on http://community.blendernation.com and noticed that the ‘New’ and ‘Unread’ counts don’t update until I do a full page refresh: With other Discourse instances that I work with,…

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## [I've accidentally "blocked a spammer". Any way to unblock their IP?](https://meta.discourse.org/t/ive-accidentally-blocked-a-spammer-any-way-to-unblock-their-ip/24777)

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**Author:** [@Aspirety](https://meta.discourse.org/u/Aspirety)\
**Replies:** 3\
**Last updated:** [February 3, 2015, 10:09pm UTC](https://meta.discourse.org/t/ive-accidentally-blocked-a-spammer-any-way-to-unblock-their-ip/24777 "2015-02-03T22:09:48Z")

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So yeah, this is embarassing. In the process of trying to delete an old account that wouldn’t delete for some reason (that’s an issue for later), I ended up deleting the wrong account. Basically the user had two accounts…

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## [I have a question to images](https://meta.discourse.org/t/i-have-a-question-to-images/24770)

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**Author:** [@Pirat](https://meta.discourse.org/u/Pirat)\
**Replies:** 3\
**Last updated:** [February 3, 2015, 2:19pm UTC](https://meta.discourse.org/t/i-have-a-question-to-images/24770 "2015-02-03T14:19:50Z")

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if you change the picture Profile Background or avatar, old removed?

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