# Support

**URL:** https://meta.discourse.org/c/support/6.md?page=91

[Latest](https://meta.discourse.org/latest.md) · [Categories](https://meta.discourse.org/categories.md) · [Tags](https://meta.discourse.org/tags.md)

**Page:** 92

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## [Syncing Jira Status Back to Discourse?](https://meta.discourse.org/t/syncing-jira-status-back-to-discourse/360724)

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**Author:** [@jaeni](https://meta.discourse.org/u/jaeni)\
**Replies:** 1\
**Last updated:** [April 29, 2025, 7:05am UTC](https://meta.discourse.org/t/syncing-jira-status-back-to-discourse/360724 "2025-04-29T07:05:21Z")

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Hi. I’m setting up a workflow where Discourse posts automatically create tickets in our internal Jira when a user submits a new topic. I know Discourse supports this functionality. However, I’m wondering—if we update t…

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## [After the update, Chinese management interface is bad](https://meta.discourse.org/t/after-the-update-chinese-management-interface-is-bad/363862)

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**Author:** [@co\_choa](https://meta.discourse.org/u/co_choa)\
**Replies:** 8\
**Last updated:** [April 29, 2025, 4:15am UTC](https://meta.discourse.org/t/after-the-update-chinese-management-interface-is-bad/363862 "2025-04-29T04:15:14Z")

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Following tonight’s update, my Chinese administrative interface appears as follows: However, on the homepage, everything appears normal: Switching to Japanese and English, the interface functions correctly: …

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## [In production, do I have to have two domains if I want to use a load balancer with Discourse?](https://meta.discourse.org/t/in-production-do-i-have-to-have-two-domains-if-i-want-to-use-a-load-balancer-with-discourse/363717)

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**Author:** [@Willy](https://meta.discourse.org/u/Willy)\
**Replies:** 4\
**Last updated:** [April 28, 2025, 10:51pm UTC](https://meta.discourse.org/t/in-production-do-i-have-to-have-two-domains-if-i-want-to-use-a-load-balancer-with-discourse/363717 "2025-04-28T22:51:26Z")

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I’m not very well-versed in using load balancers, but this time I really need to use it. Let’s say my website is called badthreadcomments.com. Every time a user enters my site, their request is sent to my load balancer …

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## [Custom Topic Fields](https://meta.discourse.org/t/custom-topic-fields/363861)

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**Author:** [@DonBot](https://meta.discourse.org/u/DonBot)\
**Replies:** 3\
**Last updated:** [April 28, 2025, 10:50pm UTC](https://meta.discourse.org/t/custom-topic-fields/363861 "2025-04-28T22:50:54Z")

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How can I add custom topic fields that show up on the topics page? How can I add multiple choice fields that can be filtered on the sidebar? Ex. Creating a topic it asks: What operating system are you using? (Multipl…

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## [CloudFront - “S3 bucket access” setting](https://meta.discourse.org/t/cloudfront-s3-bucket-access-setting/363795)

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**Author:** [@Ethsim2](https://meta.discourse.org/u/Ethsim2)\
**Replies:** 1\
**Last updated:** [April 28, 2025, 9:17pm UTC](https://meta.discourse.org/t/cloudfront-s3-bucket-access-setting/363795 "2025-04-28T21:17:44Z")

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Hi, I’ve created an S3 bucket in the us-west-1 region near to my server in Phoenix NAP. However, since i’m based in UK, i’d like to create a working Cloud Front distribution for the S3 bucket for nodes in both the North…

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## [Help me find that banner message](https://meta.discourse.org/t/help-me-find-that-banner-message/363693)

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**Author:** [@pyc](https://meta.discourse.org/u/pyc)\
**Replies:** 4\
**Last updated:** [April 28, 2025, 6:11am UTC](https://meta.discourse.org/t/help-me-find-that-banner-message/363693 "2025-04-28T06:11:55Z")

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By this time, I’m “chopping my hair off” :)) So I can’t find where that banner message is edited? I know I edited it once, made it to be in the form of banner, but I just cannot find it in settings right now. Thank you…

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## [How to send email with Admin Dashboard information](https://meta.discourse.org/t/how-to-send-email-with-admin-dashboard-information/344085)

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**Author:** [@Sean\_Li](https://meta.discourse.org/u/Sean_Li)\
**Replies:** 3\
**Last updated:** [April 28, 2025, 4:23am UTC](https://meta.discourse.org/t/how-to-send-email-with-admin-dashboard-information/344085 "2025-04-28T04:23:01Z")

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Is there a way to create a weekly email containing the activity information on the Admin Dashboard page? Primarily the items under Community Health and User Metrics.

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## [Quoting stopped working](https://meta.discourse.org/t/quoting-stopped-working/361267)

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**Author:** [@patrickemin](https://meta.discourse.org/u/patrickemin)\
**Replies:** 9\
**Last updated:** [April 28, 2025, 12:00am UTC](https://meta.discourse.org/t/quoting-stopped-working/361267 "2025-04-28T00:00:19Z")

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Hi, tried on Firefox PC and mobile, today, the quote functionality on my Discourse site doesn’t work anymore. Any idea? Thanks.

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## [POP3 email polling stopped working](https://meta.discourse.org/t/pop3-email-polling-stopped-working/181115)

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**Author:** [@jzedlitz](https://meta.discourse.org/u/jzedlitz)\
**Replies:** 23\
**Last updated:** [April 16, 2021, 10:19pm UTC](https://meta.discourse.org/t/pop3-email-polling-stopped-working/181115 "2021-04-16T22:19:41Z")

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We have a strange problem with our Discourse server. For several weeks the email polling from our internal POP3 server worked without any problems. On February 16th the reception of email suddenly stopped. Strangely, we …

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## [How to run rake posts:remap with domain?](https://meta.discourse.org/t/how-to-run-rake-posts-remap-with-domain/363644)

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**Author:** [@whitewaterdeu](https://meta.discourse.org/u/whitewaterdeu)\
**Replies:** 1\
**Last updated:** [April 27, 2025, 12:47pm UTC](https://meta.discourse.org/t/how-to-run-rake-posts-remap-with-domain/363644 "2025-04-27T12:47:11Z")

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i am trying to transfer attachments from aws s3 to cloudflare r2, and i have transfered every file like https://whitewatercn-discourse.s3.dualstack.ap-northeast-1.amazonaws.com/original/2X/2/226249bf2000d559bcb6dee75249…

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## [How many simultaneous users can this VPS server handle?](https://meta.discourse.org/t/how-many-simultaneous-users-can-this-vps-server-handle/363605)

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**Author:** [@Willy](https://meta.discourse.org/u/Willy)\
**Replies:** 2\
**Last updated:** [April 27, 2025, 11:09am UTC](https://meta.discourse.org/t/how-many-simultaneous-users-can-this-vps-server-handle/363605 "2025-04-27T11:09:56Z")

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How many simultaneous users could this VPS server theoretically handle? AMD EPYC™ 9634 8 GB DDR5 RAM (ECC) 4 dedicated cores 256 GB NVMe SSD And that brings me to another important question, does the Discourse Docker c…

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## [Can we view all tools and their setups in AI](https://meta.discourse.org/t/can-we-view-all-tools-and-their-setups-in-ai/363437)

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**Author:** [@wlandgraf](https://meta.discourse.org/u/wlandgraf)\
**Replies:** 2\
**Last updated:** [April 26, 2025, 11:14pm UTC](https://meta.discourse.org/t/can-we-view-all-tools-and-their-setups-in-ai/363437 "2025-04-26T23:14:51Z")

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In AI Plugin settings, it’s very nice that we can see the predefined personas and how they are configured, so we can learn better to create our own personas. But that’s not the same with tools. Is there a place where we…

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## [Bot to send messages to various channels according to some rules?](https://meta.discourse.org/t/bot-to-send-messages-to-various-channels-according-to-some-rules/363570)

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**Author:** [@pyc](https://meta.discourse.org/u/pyc)\
**Replies:** 0\
**Last updated:** [April 26, 2025, 2:18pm UTC](https://meta.discourse.org/t/bot-to-send-messages-to-various-channels-according-to-some-rules/363570 "2025-04-26T14:18:26Z")

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I see I can connect only one Telegram bot to Discourse. Test is working correctly, but can tat bot be joined to some channel and post there? Also, can I make it post approprate messages to appropriate channel (where I pr…

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## [Google OAuth](https://meta.discourse.org/t/google-oauth/363547)

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**Author:** [@Chris\_C2000](https://meta.discourse.org/u/Chris_C2000)\
**Replies:** 0\
**Last updated:** [April 26, 2025, 9:15am UTC](https://meta.discourse.org/t/google-oauth/363547 "2025-04-26T09:15:31Z")

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I’ve setup the Google Auth as per the guide but whenever I click onthe google button at login or sign up it comes up with : Sorry, there was an error authorizing your account. Please try again. In the verbose logs on t…

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## [Getting 'welcome to nginx' with no access to internet](https://meta.discourse.org/t/getting-welcome-to-nginx-with-no-access-to-internet/148900)

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**Author:** [@FunTec](https://meta.discourse.org/u/FunTec)\
**Replies:** 12\
**Last updated:** [April 26, 2025, 12:29am UTC](https://meta.discourse.org/t/getting-welcome-to-nginx-with-no-access-to-internet/148900 "2025-04-26T00:29:55Z")

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Hello, I have the same problem with nginx and discourse. Always getting the “welcome to nginx"-Page instead of discourse. DNS and Mail server are setup and I’m hosting on-prem and not in the cloud. I used this guide: d…

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## [Default Tag for specific Categories](https://meta.discourse.org/t/default-tag-for-specific-categories/363518)

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**Author:** [@hobbyDB](https://meta.discourse.org/u/hobbyDB)\
**Replies:** 1\
**Last updated:** [April 26, 2025, 12:13am UTC](https://meta.discourse.org/t/default-tag-for-specific-categories/363518 "2025-04-26T00:13:03Z")

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Can I set a default tag for a category? I know I can set a minimum Tag number but wanted to also have some categories always be tagged with a specific tag and then have the user optionally add others.

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## [Enable group to change translations in Discourse site texts](https://meta.discourse.org/t/enable-group-to-change-translations-in-discourse-site-texts/362889)

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**Author:** [@satonotdead](https://meta.discourse.org/u/satonotdead)\
**Replies:** 4\
**Last updated:** [April 25, 2025, 10:31pm UTC](https://meta.discourse.org/t/enable-group-to-change-translations-in-discourse-site-texts/362889 "2025-04-25T22:31:30Z")

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I wonder if it’s possible to enable text editting on groups more than admins. Moderators at least? We want to use a different tone and use our own words on our community, in order to get closure with our users.

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## [Install PWA Not working as expected](https://meta.discourse.org/t/install-pwa-not-working-as-expected/363488)

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**Author:** [@Damian\_Boon](https://meta.discourse.org/u/Damian_Boon)\
**Replies:** 7\
**Last updated:** [April 25, 2025, 6:20pm UTC](https://meta.discourse.org/t/install-pwa-not-working-as-expected/363488 "2025-04-25T18:20:33Z")

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Am i doing something wrong? When i visit most Discourse sites there is an option to install the PWA app, however on 2 of our Discourse hosted sites the option isn’t there. Same on mobile, it doesn’t install the app inste…

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## [Community not displaying correctly - new problem - help!](https://meta.discourse.org/t/community-not-displaying-correctly-new-problem-help/363116)

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**Author:** [@PatrickF](https://meta.discourse.org/u/PatrickF)\
**Replies:** 7\
**Last updated:** [April 25, 2025, 3:35pm UTC](https://meta.discourse.org/t/community-not-displaying-correctly-new-problem-help/363116 "2025-04-25T15:35:22Z")

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Edited to add details: I have just logged in to our community at ifutures.discourse.group and am seeing the page display in a really strange way that I have never seen before. I am guessing that this is a problem with t…

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## [DISCOURSE\_SMTP\_AUTHENTICATION no documentation? None not working](https://meta.discourse.org/t/discourse-smtp-authentication-no-documentation-none-not-working/363411)

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**Author:** [@inquiry](https://meta.discourse.org/u/inquiry)\
**Replies:** 1\
**Last updated:** [April 25, 2025, 3:15pm UTC](https://meta.discourse.org/t/discourse-smtp-authentication-no-documentation-none-not-working/363411 "2025-04-25T15:15:15Z")

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I’ve read on the form that I can set DISCOURSE\_SMTP\_AUTHENTICATION to none so a username and password wouldn’t be provided to smtp. DISCOURSE\_SMTP\_AUTHENTICATION: none However when I set it as none and try discourse-do…

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## [Do more persona files increase LLM request expenses?](https://meta.discourse.org/t/do-more-persona-files-increase-llm-request-expenses/363440)

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**Author:** [@wlandgraf](https://meta.discourse.org/u/wlandgraf)\
**Replies:** 3\
**Last updated:** [April 25, 2025, 2:21pm UTC](https://meta.discourse.org/t/do-more-persona-files-increase-llm-request-expenses/363440 "2025-04-25T14:21:16Z")

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Probably this is a newbie question, but I wonder if the amount of information in the persona configuration could have an impact on the costs of LLM usage like Claude or OpenAI? I mean, if I upload many text and PDF file…

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## [Shows issue with containers config files](https://meta.discourse.org/t/shows-issue-with-containers-config-files/363450)

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**Author:** [@MihirR](https://meta.discourse.org/u/MihirR)\
**Replies:** 1\
**Last updated:** [April 25, 2025, 2:09pm UTC](https://meta.discourse.org/t/shows-issue-with-containers-config-files/363450 "2025-04-25T14:09:26Z")

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## [How can I set the search results displayed in grid or mansionry](https://meta.discourse.org/t/how-can-i-set-the-search-results-displayed-in-grid-or-mansionry/363357)

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**Author:** [@Frankz](https://meta.discourse.org/u/Frankz)\
**Replies:** 7\
**Last updated:** [April 24, 2025, 11:10pm UTC](https://meta.discourse.org/t/how-can-i-set-the-search-results-displayed-in-grid-or-mansionry/363357 "2025-04-24T23:10:11Z")

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How can I set the search results displayed in grid or mansionry Thanks Frank

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## [This site is in read only mode](https://meta.discourse.org/t/this-site-is-in-read-only-mode/363234)

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**Author:** [@5hark](https://meta.discourse.org/u/5hark)\
**Replies:** 2\
**Last updated:** [April 25, 2025, 12:52pm UTC](https://meta.discourse.org/t/this-site-is-in-read-only-mode/363234 "2025-04-25T12:52:34Z")

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From time to time after working for about two days site ends up in read only mode. Forum is completely empty, there are almost no users using it, so website is definitely not overloaded anyhow. I tried suggestions from t…

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## [Share more social networks?](https://meta.discourse.org/t/share-more-social-networks/363371)

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**Author:** [@patrickemin](https://meta.discourse.org/u/patrickemin)\
**Replies:** 1\
**Last updated:** [April 25, 2025, 2:27am UTC](https://meta.discourse.org/t/share-more-social-networks/363371 "2025-04-25T02:27:37Z")

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Hi, is it possible to add more social networks (like Bluesky) to that list /admin/site\_settings/category/all\_results?filter=share\_links ? Thanks

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## [Indexing Discourse Community Content in Glean AI](https://meta.discourse.org/t/indexing-discourse-community-content-in-glean-ai/363335)

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**Author:** [@Justin\_Gonzalez](https://meta.discourse.org/u/Justin_Gonzalez)\
**Replies:** 2\
**Last updated:** [April 24, 2025, 6:08pm UTC](https://meta.discourse.org/t/indexing-discourse-community-content-in-glean-ai/363335 "2025-04-24T18:08:51Z")

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Our company recently started using Glean for internal knowledge management. We’d like to index our Discourse Community, but seem to be running into this error messaging: The limitations of Glean’s website crawler conne…

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## [Hiding the trust level groups](https://meta.discourse.org/t/hiding-the-trust-level-groups/362960)

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**Author:** [@haydenjames](https://meta.discourse.org/u/haydenjames)\
**Replies:** 1\
**Last updated:** [April 24, 2025, 7:09pm UTC](https://meta.discourse.org/t/hiding-the-trust-level-groups/362960 "2025-04-24T19:09:19Z")

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Would changing these two settings to “Group owners” only have any other impact beyond preventing browsing of group members? For example will search for a member using @ still work if they are part of said group?:

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## [How to resolve Pups exec errors during Discourse bootstrap](https://meta.discourse.org/t/how-to-resolve-pups-exec-errors-during-discourse-bootstrap/362619)

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**Author:** [@Thomas\_Rother](https://meta.discourse.org/u/Thomas_Rother)\
**Replies:** 21\
**Last updated:** [April 24, 2025, 1:04pm UTC](https://meta.discourse.org/t/how-to-resolve-pups-exec-errors-during-discourse-bootstrap/362619 "2025-04-24T13:04:05Z")

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I am creating a new discourse instance from scratch for development purposes and see this bootstrap error again: FAILED -------------------- Pups::ExecError: cd /var/www/discourse && su discourse -c 'bundle exec rake db…

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## [Backup errors for download of image](https://meta.discourse.org/t/backup-errors-for-download-of-image/363122)

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**Author:** [@tdperry](https://meta.discourse.org/u/tdperry)\
**Replies:** 3\
**Last updated:** [April 24, 2025, 12:31am UTC](https://meta.discourse.org/t/backup-errors-for-download-of-image/363122 "2025-04-24T00:31:49Z")

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New user to Discourse… but I did notice there was the ability to setup backups and to download them. The only issue I’m having is when I click on the link to download the backup I get this from the site: The search I…

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## [Issue: Extremely Slow Sidekiq Processing After Large Imports on Multisite Instance](https://meta.discourse.org/t/issue-extremely-slow-sidekiq-processing-after-large-imports-on-multisite-instance/363185)

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**Author:** [@emonunix](https://meta.discourse.org/u/emonunix)\
**Replies:** 2\
**Last updated:** [April 23, 2025, 7:56pm UTC](https://meta.discourse.org/t/issue-extremely-slow-sidekiq-processing-after-large-imports-on-multisite-instance/363185 "2025-04-23T19:56:33Z")

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We’re running several Discourse sites with multisite under a single app. Recently, we did a batch of large user imports (hundreds of thousands of users across 6 sites). After the imports, Sidekiq is processing background…

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