# Support

**URL:** https://meta.discourse.org/c/support/6.md?page=97

[Latest](https://meta.discourse.org/latest.md) · [Categories](https://meta.discourse.org/categories.md) · [Tags](https://meta.discourse.org/tags.md)

**Page:** 98

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## [Testing maths formula](https://meta.discourse.org/t/testing-maths-formula/360154)

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**Author:** [@dryitdry](https://meta.discourse.org/u/dryitdry)\
**Replies:** 1\
**Last updated:** [April 3, 2025, 11:24am UTC](https://meta.discourse.org/t/testing-maths-formula/360154 "2025-04-03T11:24:28Z")

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(topic deleted by author)

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## [Letter avatars missing after upgrade from v3.3.0.beta3 to v3.5.0.beta2](https://meta.discourse.org/t/letter-avatars-missing-after-upgrade-from-v3-3-0-beta3-to-v3-5-0-beta2/360056)

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**Author:** [@malee](https://meta.discourse.org/u/malee)\
**Replies:** 1\
**Last updated:** [April 3, 2025, 8:30am UTC](https://meta.discourse.org/t/letter-avatars-missing-after-upgrade-from-v3-3-0-beta3-to-v3-5-0-beta2/360056 "2025-04-03T08:30:41Z")

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After a rebuild all of the letter avatars are missing from the forum. It looks like the relative paths have changed.For example, prior to the rebuild the letter ‘M’ had the base name 24.png, this has been changed to 72.p…

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## [Need Help Merging MyBB Data into Discourse (Step-by-Step Process)](https://meta.discourse.org/t/need-help-merging-mybb-data-into-discourse-step-by-step-process/359520)

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**Author:** [@penttbomb](https://meta.discourse.org/u/penttbomb)\
**Replies:** 3\
**Last updated:** [April 3, 2025, 8:13am UTC](https://meta.discourse.org/t/need-help-merging-mybb-data-into-discourse-step-by-step-process/359520 "2025-04-03T08:13:14Z")

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Hi everyone, I’ve spent all day trying to get my MyBB data into Discourse using several different methods, including the official method and alternative methods. Despite my best efforts, I’m still struggling to get ever…

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## [Help with SSL/HTTPS with Discourse Installation](https://meta.discourse.org/t/help-with-ssl-https-with-discourse-installation/360129)

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**Author:** [@penttbomb](https://meta.discourse.org/u/penttbomb)\
**Replies:** 3\
**Last updated:** [April 3, 2025, 8:01am UTC](https://meta.discourse.org/t/help-with-ssl-https-with-discourse-installation/360129 "2025-04-03T08:01:29Z")

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My domain is: forums.penttbomb.com I ran this command: sudo ./launcher logs app It produced this output: A series of errors indicating that Nginx is unable to load an ECC certificate, such as: x86\_64 arch detected.…

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## [When i use email :timeout?](https://meta.discourse.org/t/when-i-use-email-timeout/360031)

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**Author:** [@tom\_Elon](https://meta.discourse.org/u/tom_Elon)\
**Replies:** 3\
**Last updated:** [April 3, 2025, 6:10am UTC](https://meta.discourse.org/t/when-i-use-email-timeout/360031 "2025-04-03T06:10:29Z")

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I just install discourse, but when i test the email, it gives me a wrong notification.“Net::ReadTimeout with #TCPSocket:(closed)” i am sure the smtp service configuration is right.

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## [Max consecutive tool usage in the answer](https://meta.discourse.org/t/max-consecutive-tool-usage-in-the-answer/349181)

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**Author:** [@Don](https://meta.discourse.org/u/Don)\
**Replies:** 7\
**Last updated:** [April 3, 2025, 6:02am UTC](https://meta.discourse.org/t/max-consecutive-tool-usage-in-the-answer/349181 "2025-04-03T06:02:01Z")

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Hello :wave: I created two custom tools for collecting information from webshops. Such information is the name of the web store, the product link, the price and the stock information. After these informations it lists t…

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## [What effect will a user-created username like "Anonymous100" have on the next username used by anonymous mode?](https://meta.discourse.org/t/what-effect-will-a-user-created-username-like-anonymous100-have-on-the-next-username-used-by-anonymous-mode/359989)

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**Author:** [@Jonathan5](https://meta.discourse.org/u/Jonathan5)\
**Replies:** 2\
**Last updated:** [April 3, 2025, 5:48am UTC](https://meta.discourse.org/t/what-effect-will-a-user-created-username-like-anonymous100-have-on-the-next-username-used-by-anonymous-mode/359989 "2025-04-03T05:48:29Z")

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Continuing the discussion from Adding 'anonymous\*' to reserved\_usernames blocks creation of 'AnonymousXX' name structure in Anonymous mode: If a user is able to call himself “Anonymous1000” and the latest automatic anon…

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## [Invalid request error in Google Flash](https://meta.discourse.org/t/invalid-request-error-in-google-flash/360095)

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**Author:** [@BrianC](https://meta.discourse.org/u/BrianC)\
**Replies:** 5\
**Last updated:** [April 3, 2025, 2:54am UTC](https://meta.discourse.org/t/invalid-request-error-in-google-flash/360095 "2025-04-03T02:54:45Z")

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Hi all, I’m currently using Google Flash 2.0 (Gemini 2.0 Flash) with a direct API key from Google and have configured the system to use the Google Tokenizer. The chat functionality is working perfectly; however, when I …

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## [Did I overwrite my site settings with a cross-instance backup/restore?](https://meta.discourse.org/t/did-i-overwrite-my-site-settings-with-a-cross-instance-backup-restore/358786)

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**Author:** [@johnr](https://meta.discourse.org/u/johnr)\
**Replies:** 3\
**Last updated:** [April 2, 2025, 12:35pm UTC](https://meta.discourse.org/t/did-i-overwrite-my-site-settings-with-a-cross-instance-backup-restore/358786 "2025-04-02T12:35:38Z")

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My company is evaluating Discourse and I have created two instances, A and B. I wanted to check out the backup/restore functionality as it might apply to different instances and restored a backup from instance A to insta…

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## [Usernames are deleted on login](https://meta.discourse.org/t/usernames-are-deleted-on-login/359378)

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**Author:** [@justintime](https://meta.discourse.org/u/justintime)\
**Replies:** 3\
**Last updated:** [April 1, 2025, 7:25pm UTC](https://meta.discourse.org/t/usernames-are-deleted-on-login/359378 "2025-04-01T19:25:13Z")

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Every time someone clears their cache and re-logins into Discourse, it wipes out their username and resets it to the word “user” and then a number. If I fix the username manually, on the next log back in, the username is…

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## [Members not receiving emails from Watched category (again)](https://meta.discourse.org/t/members-not-receiving-emails-from-watched-category-again/346093)

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**Author:** [@mononym](https://meta.discourse.org/u/mononym)\
**Replies:** 1\
**Last updated:** [April 1, 2025, 6:45pm UTC](https://meta.discourse.org/t/members-not-receiving-emails-from-watched-category-again/346093 "2025-04-01T18:45:04Z")

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Continuing the discussion from Members not receiving emails from Watched category: Context: Favor activity summary posts from certain category Hello. I come back with the issue described in my previous topic. I though…

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## [Docker problems](https://meta.discourse.org/t/docker-problems/359438)

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**Author:** [@geoff777](https://meta.discourse.org/u/geoff777)\
**Replies:** 11\
**Last updated:** [April 1, 2025, 3:31pm UTC](https://meta.discourse.org/t/docker-problems/359438 "2025-04-01T15:31:32Z")

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Having lots of problems installing discourse. Cant use two containers because of a weird ssh container problem. Single container.. app.yml leads to duplicate containers. Tried lots of ai assisted fixes but we’ve been…

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## [How to have multiple copies of Default theme?](https://meta.discourse.org/t/how-to-have-multiple-copies-of-default-theme/359789)

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**Author:** [@rahim123](https://meta.discourse.org/u/rahim123)\
**Replies:** 7\
**Last updated:** [April 1, 2025, 3:29pm UTC](https://meta.discourse.org/t/how-to-have-multiple-copies-of-default-theme/359789 "2025-04-01T15:29:03Z")

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Hi there, when using additional installed themes with Discourse it is possible to install multiple copies of the same theme (i.e. https://github.com/discourse/discourse-air) with different names, and then configure diffe…

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## [Trigger payload update without logout?](https://meta.discourse.org/t/trigger-payload-update-without-logout/359850)

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**Author:** [@wrapper](https://meta.discourse.org/u/wrapper)\
**Replies:** 1\
**Last updated:** [April 1, 2025, 2:25pm UTC](https://meta.discourse.org/t/trigger-payload-update-without-logout/359850 "2025-04-01T14:25:03Z")

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I’m using discourse connect to update users avatars from WordPress into Discourse. However the payload only pushes on login. Is there any way to force the sync to happen without this step? Thanks!

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## [Gravatars](https://meta.discourse.org/t/gravatars/359818)

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**Author:** [@testingsoftware](https://meta.discourse.org/u/testingsoftware)\
**Replies:** 1\
**Last updated:** [April 1, 2025, 2:23pm UTC](https://meta.discourse.org/t/gravatars/359818 "2025-04-01T14:23:18Z")

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Hi all, If I am not wrong, the Gravatar setting finds an image related to the registration email and adds it to the avatar of the member. Is there a way to know which avatars have been added automatically and which one…

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## [Google Not Indexing Discourse Forum – Sitemap Not Approved](https://meta.discourse.org/t/google-not-indexing-discourse-forum-sitemap-not-approved/359589)

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**Author:** [@Michael82](https://meta.discourse.org/u/Michael82)\
**Replies:** 4\
**Last updated:** [April 1, 2025, 11:46am UTC](https://meta.discourse.org/t/google-not-indexing-discourse-forum-sitemap-not-approved/359589 "2025-04-01T11:46:05Z")

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Hi everyone, I’m running a Discourse forum (forum.evteam.pl), and I’m struggling with getting my pages indexed by Google. While a few pages have been indexed, most remain unindexed despite submitting a sitemap. Here’s …

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## [Reset default categories watching setting](https://meta.discourse.org/t/reset-default-categories-watching-setting/244930)

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**Author:** [@ufukayyildiz](https://meta.discourse.org/u/ufukayyildiz)\
**Replies:** 6\
**Last updated:** [April 1, 2025, 8:37am UTC](https://meta.discourse.org/t/reset-default-categories-watching-setting/244930 "2025-04-01T08:37:21Z")

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hi, i am trying to reset default categories watching for all users but no success. Although seems no categories selected in setting area users preferences have some categories selected.

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## [Replies from the Fediverse not visible in Discourse: "Perhaps this topic was closed or deleted while you were looking at it?"](https://meta.discourse.org/t/replies-from-the-fediverse-not-visible-in-discourse-perhaps-this-topic-was-closed-or-deleted-while-you-were-looking-at-it/359662)

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**Author:** [@kuba-orlik](https://meta.discourse.org/u/kuba-orlik)\
**Replies:** 2\
**Last updated:** [April 1, 2025, 10:23am UTC](https://meta.discourse.org/t/replies-from-the-fediverse-not-visible-in-discourse-perhaps-this-topic-was-closed-or-deleted-while-you-were-looking-at-it/359662 "2025-04-01T10:23:55Z")

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When someone replies from Mastodon (or any other fediverse app) to a post published from Discourse using the ActivityPub plugin, the reply does not show up in Discourse. You can see an example post here: https://forum.i…

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## [Unable to change the look of any Category Calendar](https://meta.discourse.org/t/unable-to-change-the-look-of-any-category-calendar/359167)

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**Author:** [@dubwoc](https://meta.discourse.org/u/dubwoc)\
**Replies:** 1\
**Last updated:** [April 1, 2025, 2:57am UTC](https://meta.discourse.org/t/unable-to-change-the-look-of-any-category-calendar/359167 "2025-04-01T02:57:53Z")

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After searching quite a bit and trying this on multiple categories following the this doc Creating and managing calendars I am unfortunately still unable to change the look of the category calendar for some reason. I ha…

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## [Moderators getting strange (and inaccurate) "Your account has been deleted" emails?](https://meta.discourse.org/t/moderators-getting-strange-and-inaccurate-your-account-has-been-deleted-emails/359714)

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**Author:** [@tiwane1](https://meta.discourse.org/u/tiwane1)\
**Replies:** 1\
**Last updated:** [April 1, 2025, 1:26am UTC](https://meta.discourse.org/t/moderators-getting-strange-and-inaccurate-your-account-has-been-deleted-emails/359714 "2025-04-01T01:26:46Z")

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In the past week or so, two moderators of my forum have gotten emails with the subject line \[our forum name\] Your account has been deleted It appears to be coming from the same email address all legit forum email upd…

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## [The problem install local ubuntu discourse](https://meta.discourse.org/t/the-problem-install-local-ubuntu-discourse/359644)

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**Author:** [@tom\_Elon](https://meta.discourse.org/u/tom_Elon)\
**Replies:** 3\
**Last updated:** [April 1, 2025, 12:19am UTC](https://meta.discourse.org/t/the-problem-install-local-ubuntu-discourse/359644 "2025-04-01T00:19:08Z")

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after I install discourse in localhost, I use ./discourse-setup. the app build successfully. but, when I modify app.yml, I add a row " templates: - "templates/postgres.template.yml" - "templates/redis.template.yml"…

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## [Site not working after upgrade](https://meta.discourse.org/t/site-not-working-after-upgrade/359051)

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**Author:** [@rlauriston](https://meta.discourse.org/u/rlauriston)\
**Replies:** 16\
**Last updated:** [March 31, 2025, 11:02pm UTC](https://meta.discourse.org/t/site-not-working-after-upgrade/359051 "2025-03-31T23:02:22Z")

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I did an upgrade. Everything on the admin/update page shows status “Up to date” but when I try to post it fails with “Internal Server Error”.

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## [Hostname not permitted](https://meta.discourse.org/t/hostname-not-permitted/356621)

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**Author:** [@zirko](https://meta.discourse.org/u/zirko)\
**Replies:** 2\
**Last updated:** [March 31, 2025, 10:46pm UTC](https://meta.discourse.org/t/hostname-not-permitted/356621 "2025-03-31T22:46:33Z")

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When i try domain to my own domain it says Hostname not permitted. how can i fix it? Am I getting this error because I’m using a trial version?

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## [Do discourse localization options work?](https://meta.discourse.org/t/do-discourse-localization-options-work/359697)

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**Author:** [@Muhammed\_EKİCİ](https://meta.discourse.org/u/Muhammed_EK%C4%B0C%C4%B0)\
**Replies:** 0\
**Last updated:** [March 31, 2025, 6:35pm UTC](https://meta.discourse.org/t/do-discourse-localization-options-work/359697 "2025-03-31T18:35:09Z")

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I see the localization option in the Discourse admin panel, but I’m not sure if it works. What I understand from localization is that the forum shows different homepages depending on the user’s browser language. Is this …

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## [Why we cant use free google translate in Discourse?](https://meta.discourse.org/t/why-we-cant-use-free-google-translate-in-discourse/359667)

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**Author:** [@zedisk](https://meta.discourse.org/u/zedisk)\
**Replies:** 2\
**Last updated:** [March 31, 2025, 5:38pm UTC](https://meta.discourse.org/t/why-we-cant-use-free-google-translate-in-discourse/359667 "2025-03-31T17:38:51Z")

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Google Translate works on all major sites for free. Why can’t we use it with Discourse? Is there something in Discourse — like CORS, Content Security Policy (CSP), API restrictions, or SPA architecture (Ember route chan…

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## [Friendica doesn’t talk Discourse](https://meta.discourse.org/t/friendica-doesn-t-talk-discourse/357318)

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**Author:** [@Jagster](https://meta.discourse.org/u/Jagster)\
**Replies:** 4\
**Last updated:** [March 31, 2025, 5:11pm UTC](https://meta.discourse.org/t/friendica-doesn-t-talk-discourse/357318 "2025-03-31T17:11:11Z")

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Just asking before I start digging more. Can a Friendica user follow a Discourse actor? Well, dumb question, because I know it isn’t working, but is it expected and the plugin isn’t in that phase yet?

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## [Akamai WAF configuration and false positive](https://meta.discourse.org/t/akamai-waf-configuration-and-false-positive/357561)

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**Author:** [@Hyan](https://meta.discourse.org/u/Hyan)\
**Replies:** 2\
**Last updated:** [March 31, 2025, 1:15pm UTC](https://meta.discourse.org/t/akamai-waf-configuration-and-false-positive/357561 "2025-03-31T13:15:27Z")

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Posting here to get advice on self-hosted instance, if someone uses Akamai WAF that blocks any code snippet from posting in a topic? For example, in composer following code is identified as malicious or XSS code. /hom…

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## [Logged out and cant login - emails not sending?](https://meta.discourse.org/t/logged-out-and-cant-login-emails-not-sending/359506)

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**Author:** [@Olle11](https://meta.discourse.org/u/Olle11)\
**Replies:** 22\
**Last updated:** [March 31, 2025, 1:14pm UTC](https://meta.discourse.org/t/logged-out-and-cant-login-emails-not-sending/359506 "2025-03-31T13:14:57Z")

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Hi, I logged out of my admin account in order to check what the site looked like as a guest and when I tried to log back in it said that an activation email was sent to my inbox. I looked in my inbox and there was nothi…

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## [How to restore the shirt icon in custom navigation links?](https://meta.discourse.org/t/how-to-restore-the-shirt-icon-in-custom-navigation-links/359631)

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**Author:** [@haydenjames](https://meta.discourse.org/u/haydenjames)\
**Replies:** 2\
**Last updated:** [March 31, 2025, 1:13pm UTC](https://meta.discourse.org/t/how-to-restore-the-shirt-icon-in-custom-navigation-links/359631 "2025-03-31T13:13:09Z")

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I had the shirt font awesome icon before in the left nav column of links. But today I used the “add another link” to add a new link but after saving the icon went blank. So I clicked the x on “shirt” and tried to typ…

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## [Can admins obtain the version number of their discourse engine?](https://meta.discourse.org/t/can-admins-obtain-the-version-number-of-their-discourse-engine/359595)

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**Author:** [@robbie.morrison](https://meta.discourse.org/u/robbie.morrison)\
**Replies:** 5\
**Last updated:** [March 31, 2025, 12:41pm UTC](https://meta.discourse.org/t/can-admins-obtain-the-version-number-of-their-discourse-engine/359595 "2025-03-31T12:41:23Z")

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I am the lead admin (of the openmod forum) and would like to know the version number of the discourse engine in use. For the purpose of checking against announced features and fixes. This information was/is apparently …

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