not sure if I understand the thread title correctly, but I have used “pinning comments” mainly in three scenarios (in my previous company):
- for best answers, similar to the “solution” feature, we usually only need to pin one comment.
- for community AMA, where we open a thread for a topic Q&A between users and staff, we usually need to pin at least 30+ comments to highlight staff replies, once every quarter.
- for highlighting great UGC (photos, videos, even memes) in community activities, e.g. a monthly photography thread, we usually need to pin at least 10+ comments.
hope this helps ![]()