I have set the following: [52] However, a user’s email reply was rejected as their sending email address didn’t match the account email address. In this case I’d like their email reply to be accepted. Is there anything I can change to ensure email replies are accepted in cases where the sender email address doesn’t match the account email address?

Make sure the enable_staged_users site setting is enabled. For categories, enabling “Accept emails from anonymous users with no accounts” in the category’s settings should work.

Thanks @gerhard. “Enable staged users” was in fact enabled already. In my case, the user has two accounts on the forum, both live. She replied to a notification from the “other” account and it got rejected by Discourse. I’ve noticed also that the wording on the setting is a little ambiguous. “Only use reply key” suggests in my mind “don’t additionally validate email address” - but then the setting description says that disabling the setting allows user impersonation. I’ll try disabling the setting and see if that helps.

Was it a reply to a public topic or a group message? The exact error would be interesting too. You can find it in Admin → Emails → Rejected. The second account might not be allowed to reply to the topic.

The reply was to a public forum post [image] gerhard: The exact error would be interesting too We’re sorry, but your email message to [“hitreply+[redacted]@se26.life”] (titled Re: SE26.life [Dining/Drinking] Zigghy Cafe [Now open]) didn’t work.

Disabling that setting isn’t a good idea. Email addresses are always validated. Each reply key is bound to a topic and user. If they do not match, the email gets rejected. There’s only one exception. If the system knows that an email was forwarded to another user, because that other user was in the To or CC header of a previous reply, than it will allow that user to reply with the forwarded reply key. In your case, the user needs to send with the correct email address. There’s no way around it. Most email clients should be smart enough to select the right sender address anyway.

[image] gerhard: In your case, the user needs to send with the correct email address. There’s no way around it. Most email clients should be smart enough to select the right sender address anyway. Thanks for the explanation. I would be comfortable with just the reply key being used to authorise the user. After all, it’s easy to spoof an email address isn’t it?

Hi, I have the same problem, a user has two accounts registered, one with her email as @googlemail.com and one as @gmail.com The result is that sometimes her emails get rejected with the error: Your reply was sent from a different email address than the one we expected, so we’re not sure if this is the same person. I have a few other users replying by email and it only happens to this user, so I assume it’s the gmail/googlemail domain mismatch. I am thinking of adding the alternate domain email as secondary email address on both accounts, or is there a better idea?

[image] manuc: I am thinking of adding the alternate domain email as secondary email address on both accounts, or is there a better idea? There are no other safe alternatives. Handling this automatically would definitely lead to security issues.

[image] zogstrip: Handling this automatically would definitely lead to security issues. Isn’t it a security issue for Discourse to trust the email address in the From header, and to use this as part of its validation of incoming emails? I can set the From header to whatever I like.

That’s why we have reply keys :wink:

Reply key / email address check not working? (replies by email)

Product Support

zogstrip (Régis HANOL) March 20, 2019, 10:57am 14

You could merge the users (provided they’re the same user).

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Reply key / email address check not working? (replies by email)

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